Barclays Complaints & Reviews

Hi Team,



Please help me



My details have been added to credit bureau though there is no mistake of mine. My other credit cards have been blocked and being blacklisted. Recently I had applied for a new credit card with Citi bank, but was denied saying my details are there with credit bureau of India. All my Bank Transactions are good and there is no complaint with other banks, but now coz of goo[censored]p from Barclay’s Bank my relation with other Banks has gone for toss.



I never got a call nor reply on my concerns, but my details was added to credit bureau of India. So easily there have put my future on stake, they are not concerned about a customer who has a credit card with the bank and has concerns which should be addressed.



Require you intervention as I am not getting any kind of response on my concern. Please do go through my concerns and let me know how I can get the issue resolved or file an RIA. I am being mentally tortured by Barclays Bank. Please do let me know whether correspondence or call recording are required, if so will get it attached. I am being calling them for almost a year, but never got any response from them. But now if you check the trail mail they are not contacting me but sending me reminders and automated call recording reminding me to make payment or my details will added in the credit bureau. Also please let me know legally what I can do to get justice!



From the time I have sent this mail to them I have received more than 30 recorded voice messaged which reminds me to pay my dues more than 20 SMS reminding me on dues or my details will be added with credit bureau of India.



I am going through lot of stress and mental pressure, the past one year has been very tough and agony was very bad. I have called the helpline of Barclays Bank many times from the time the problem started, every time I was informed mistake is with the bank and would be resolved ASAP or on priority. But till date nothing has happened and now my details have been added with credit bureau of India.



I have the entire call recording with me



Regards,



Melroy Rebello

[protected]




[protected][protected][protected][protected]

From: Melroy Rebello
Sent: Sunday, October 26, 2008 2:15 PM
To: '[protected]@barclays.com'
Cc: 'Melroy Rebello'; 'Rebello, Mischelle'
Subject: Escallation credit card no: [protected]: Reminder 5



I am getting automated call from 23/10/2008 reminding me towards the payment. I have received more than 6 calls in 3 days!!! Also I have received 8 SMS informing me my balance is due and if I don’t make my payment, my details will be referred to credit bureau. You’re are not calling me on my concern but troubling me more and making me get more stressed! This is my last mail and if I don’t get any revert will take the matter legally. Being a multi national bank this service we customers get?




[protected][protected][protected][protected]

From: Melroy Rebello
Sent: Sunday, October 26, 2008 7:55 AM
To: '[protected]@barclays.com'
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: [protected]: Reminder 3



I fail to understand why nobody is contacting me! I called the helpline today and they said my mail has not yet been attached on the account. He said he does not know what the status of the mail is???????????




[protected][protected][protected][protected]

From: Melroy Rebello
Sent: Saturday, October 25, 2008 12:59 PM
To: Melroy Rebello; [protected]@barclays.com
Cc: Melroy Rebello
Subject: RE: Escallation credit card no: [protected]: Reminder 3



Why r u sending reminders of payment via SMS, without contacting me or addressing my concern




[protected][protected][protected][protected]

From: Melroy Rebello
Sent: Saturday, October 25, 2008 7:54 AM
To: '[protected]@barclays.com'
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: [protected]: Reminder 2



Still hopping for a call




[protected][protected][protected][protected]

From: Melroy Rebello
Sent: Friday, October 24, 2008 3:50 PM
To: [protected]@barclays.com
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: [protected]: Reminder !



Hope to get a call from so called Barclays Bank




[protected][protected][protected][protected]

From: Melroy Rebello [mailto:[protected]@gmail.com]
Sent: Thursday, October 23, 2008 10:32 AM
To: [protected]@barclays.com
Cc: Melroy Rebello
Subject: Escallation credit card no: [protected]



To the Manager of Credit,



I have a couple of issues and concerns, which has not been resolved because of which I am going through trauma and mental stress. I fail to understand why are you pressuring me so much and getting me stressed, I am having sleepless nights! My parents are worried; my Dad has low BP and is a heart patient. If tomorrow anything goes wrong because of your pressure on our family, will take you through the highest level legally no matter financially what I have to do!!!



I would like to bring to your notice that unfortunety I became part of Barclay's credit card. And the trouble started. I am been calling your so called call centre from September 2007 to get my issue resolved and it has not happened. I have the recording where your executives and certain seniors have spoken to me and have said that the issue will be resolved at it is mistake with the bank. Now tell me something when they (your executives and seniors) say that the mistake is with the bank why the hell are you troubling me. I am getting sms on my mobile from October 2007, calls at my residence and office number. And your local goons who are threating me!!! I am requesting for someone to call on my mobile number from 2007 and till date, let me make it clear till date no one has called me.



Case History: On 27th September 2007, I got a physical statement which said I have a balance of Rs 5121.46. As I had certain financial situations, I could not make the payment on time. Then I got a call from collection department, asking me to clear my dues. They said I have to pay min of Rs 200/- or Rs 400/- or close the account. But no one turned up and I was waiting for the executive. Then after some days got a call from your collection executive that he will come to my place. I enquired with him whether I have to pay by cash or cheque. He said if I pay by cash, transactions will happen fast as cheque would take 3 to 5 working days and there will be late payment charges. He came to my place and I paid him Rs 2000/- in cash and was arranging remaining Rs 3200/- to repay in another 2 to 3 days and I had informed that collection executive to come after 3 days to collect the remaining amount. He agreed on the same, and gave me receipt: 000249 (Horizon Enterprises).



Within days I got a call that my payment has not been received by the bank! I was shocked and amused as I had the receipt of payment. The executive who called me said I am not supposed to pay by cash; I have to give a cheque and asked me to give a cheque towards the payment. I informed him that I have already paid. He said cash payment is not accepted. Ok! Asked him to return the amount and I will give the cheque for Rs 5121.46. He said he will arrange a call back on the same ASAP. But no call was made but I kept getting reminders. Then I started following up and made many calls to the helpline, some asked me to lodge a police complain and get the amount back. If I have the receipt that I have paid then why should I lodge a complaint, isn't it the bank duty to do the follow up when customer has already paid the amount. Your executive comes home and asks for cash and gives receipt towards payment, then why should I enquire whether cheque is required! After repeated calls nothing happened and I did not make the second payment as my first payment made is no where!!! I was irate and spoke to Ms. Suvarna may be manager there as your call centre, after which the executive came at last in the month of September 27th 2007 and returned the amount. And though my balance was Rs 5121.46 I gave a cheque of Rs 5300, I have paid you extra, please refund my amount back. But late payment charges have been charged on my account. It was delay from your end and you are charging me extra for no fault of mine! I know how much follow up I have done and trauma I have been through! Is this the way a customer is treated though he has paid amount on time!



I am being calling your so called helpline from October 2007 till date and every time I am informed mistake is from bank's end and my issue would get resolved ASAP. They say my case would be looked on priority and I will get call on the same. Why are customers given wrong promises? I want to know why my case is pending from more than a year with no proper resolution. I don't know to how may people I have spoken to, check your records or case history.



I have all the call recordings and receipts towards payment with me.



How and why can you charge me? How can you take a customer on ride? Don't you think you are answerable to the court of Law? Why wasn't I contacted for 1 year! All you could do is send Goons to my house!!! Torture me mentally, my family!





I want a call on my number [protected], or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more.





Card number: [protected]



Not happy customer,

Melroy Rebello

[protected]







I want a call on my number [protected], or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more.

On Thu, Oct 23, 2008 at 11:32 AM, Harvinders Badhan <[protected]@gmail.com> wrote:




[protected] Forwarded message[protected]
From: Harvinders Badhan <[protected]@gmail.com>

Date: Tue, Oct 21, 2008 at 1:20 PM
Subject: Fwd: Barclays
To: [protected]@barclayscard.in



Dear Mam/Sir,

I harvinder Singh was opertaing Barclays gold with credit limit 50, 000, I Have blocked the card beccause i lost my bag during tarvelling by train in mumbai, My card no is [protected]. I have recently paid Rs.550 by cheque as it was followed up by a DSA from Delhi by Mr.Naveen Kumar I was told that after making this amount my rest amount will be waived off.

When i was approached for this life time free Barclays credit card I was told that the credit limit wld be Rs.2 Lacs to 3.5 Lacs, I was given a form by your executive to sign up & hand over the documents which were required I had signed the application form and told him to wait for the same that I wish to fill the application form but your executive had already left without informing anbody in office, I do have a xerox copy of the signed blank application form and after verification i was courierd the credit card but the pin no took almost more than 30days to reach and when it reached it was lying at my society security gate.

Unhappy on the limit infact sorry to say my executive who earn less than 40 % what i earn than were offerd a limit of 1.5 lacs.

I use HSBC credit card you can check my payments are on time I do every month a shopping of Rs.6000 to Rs.7000/- and my all payments are on time.

And the problem i face that there was no pick up facility for cheque or cash for credit card payments from the residence.

Know even after making two times payment one of Rs.190 earlier & second of Rs.550/- know please waive off my rest amount.

I was told that i shall follow a procedure email it to [protected]@barclayscard.in the rest would be settled.

PLease do the need full of the same becz even after making payment there is still a follow up every day that i should provide what is receipt no / cheq no / date of chq issue / bank name, even while tpying this letter still calls are oming for the same.

Plz do the need full.

Attached receipt of payment Rs.550/-

regards

Harvinder Singh Badhan.




[protected] Forwarded message[protected]
From: Harvinders Badhan <[protected]@gmail.com>
Date: Mon, Oct 20, 2008 at 12:52 PM
Subject: Barclays
To: [protected]@yahoo.co.in, [protected]@gmail.com

Hi,

This is to bring to your notice that Barclays which is one of the reputed bankin UK is showing such a bad reputation in India and the way they cheat innocent customers


2-3 weeks back I got a call from Barclay Priority Circle representative first two or three time i refuse for any services because i thought they will ask for some charges but that representative told it will be completly free of cost and i can avail the facility of IRC hotels absolutely free with out any charges.I confirmed from the rep "are you sure there no charges "...he said NONE...so i asked i would like to avail this facility.


Now when i have received the statement it shows me a charge of Rs.6000.

I have not accepted any of schemes and I have not received any relevant documents regarding any scheme. More over I am not at all interested any of these schemes.
I find this situation very cheap.
I am spending considerable time in writing this note. I want some one to look in to this matter immediately and cancel the priority circle membership.


Sunil Katiyar
Barclay Gold Card no 4339 ******** 1354

Sir,

I am frustrated with the kind of services provided by BARCLAYS BANK (so called MNC) for the reason given below:

It started with the bad services in the beginning of the LOAN, which I applied a year back. They had issued a DD to some other person named YOGESH Sharma with no clarity at their office.

When contacted they only said that the DD has been dispatched and your ECS will be activated and your EMI is X amount will be deducted without even dare to attend whether the DD has reached the right person or not. Somehow after regular follow-ups and continuously explaining every time with new executive and with great exercise I got my DD.

Now that I wanted to close the account in BARCLAYS, as I had applied for Home loan in other bank for which the Bank asked for the clearance of the amount and get the NOC from the Barclays bank for which I applied 2 months (SEPT 2008) back itself for the preclosure of the amount and cleared all my dues with issuing the DD to the bank.

Also I had asked to deactivation ECS facility as I had cleared the amount. But Unfortunately after clearing the amount and getting a acknowledge from the bank with the seal the Customer care have no idea or any updation in the system .I have called up more than 100 times to the Customer care and sent few mails to there official Cstomercare Email id and the response is plain and standard "we will get back to you within 7 working days" by customer care and by MAIL they respond "We refer to your email dated, regarding delay in loan cancellation and EMI (Equated monthly installment) debited.
At the outset we apologies for the inconvenience caused.
We would like to inform you that your concerns are still under process and would require some more time to respond. We will revert to you shortly and request you to kindly bear with us until then.
In case you need further clarification or assistance, please contact us as per details given below.
Assuring you of our best services at all times.
Best wishes,
Customer Services
For Barclays Bank PLC, India.
Please make note of change in our email ids, you are requested to address your future requests / queries to the new email ids only: Regular Banking Accounts - [protected]@barclays.com;"ater 5 working days.

After great difficulty and again vigorous follow-ups they confirmed that they had received the DD and the process will take about 7 days of time and the excess amount which was deducted from my account will be refunded and the NOC for the same will be sent to my mailing address. But I don’t know whether its my bad luck or I did a blunder by getting associated with these kind of BANK as I am still waiting for my NOC and ECS is getting deducted from by account ever month though I have cleared the amount. Untill now I still don’t know whether I would get any solution from these BARCLAYS bank so called MNC.

I request rather I beg that somebody would look into issue as I don’t have any other source to fight with these worst, unskilled manpower, not customer oriented and false commitment bank.

Leaving all my other routine jobs I cannot waste my time or I cannot do their jobs, which is really astonished to see that this bank is such a careless, and there is no seriousness towards the customer.

I am just going through mental pressure because of BARCLAYS bank .I request again to take these very seriously or reply or call and help me out in solving the case.

Thanking You
Frustrated YOGESH H S
[protected]

shri maan ji aap ke aggent ne hamre satt dokha kiya jab tak aggent ne humse hamre documents nahi liye jabtak osne hume ye batya ki aapki credit limit 1.50 lach ki hogi aur aap kisse bhi patrol pumb se patrol purchage kroge to aapko hmra bank 2.50% disscount denga jab hame ne card prapt kiya to hame dekha hamre card par credit limit to sirf 14 000 hai phir hamne ye saari batt custmer care pe ki to onhone hame batya ki agar aap patrol khrde ne par 2.50% extra dena hoga shri maan ji jiss aggent ne ye hamra card banya humse jhoot kyo bola kirpaya hamra card cancle kar diya jaye hum ase jhote vado ke satt kaam nahi krenge shri maan ji hamre hatt jhod kar pratna hai os aggent ko jo aap ke badnaami kar raha haiose turent hata diya jaye .
HAMRI AAP SE RAM RAM
SH. SURESH KUMAR SAINI

I am using this Barclay Credit card for the past few months. I had used their credit facility and till date (04/11/2008) i have received a single copy of my credit card statement. Each time i calle their call centre they would rub their nose on the earth and apologise. I havent seen shameless people like barclay customer care executives who doesnt care to keep their promises and apologize without shame. They keep telling me that they have delivered the card statement to my office address by Vector courriers but i havent received the same till date. I dont understand then to which address they delivered it. Courriers are delivered only to the person to whom it is addressed. As some one has mentioned in here, it is very much true that the people who called to market the card does not even speak fluent english. I am fed up making numerous calls to get my credit card statement. If they are delivering my statements to wrong hands, it could land me in trouble in the future. If the bank can charge you for late payment, why cant the customer not have the liberty "not to pay on time" due to the bank's fault???? The customer care executives sitting at the call centres are good for nothing people who have no shame in telling lies and apologising without dignity. The service sucks big time. If you want to get a small piece of information from them, you have to give them all kind of details like the time of your birth, your mother's name, your address, what food you ate last, did u take a bath today...blah blah blah...Calling the customer care is a nightmare, its cumbersome it is a torture. If you ask the bank to give any detail regarding your complaint their answer would be "sorry sir i cant disclose that. our bank policy does not let me disclose it" That is the kind of service they do. I wanted to get contact details of the person who is directly responsible for credit cards department and the executive was not willing. Then i had to tell him that what is the next step in my mind. I told him that i am going to take legal action if you dont give it and he gave me the address details of Mr. Kushal Roy who heads credit card department at their Mumbai Office in Worli. Now i have to get this guy's Phone number or direct email address. If that also does not work i am planning to move legally. Wish me all the best people.

Date: 02/11/08

To
Director,
Consumer Compalints.in

Subject: Regarding the cheating by Barclay card service call center about Barclay card Priority Circle

Dear Sir,

I, (Mr. Chetan P.Pise.) hereby informed that my Barclaycard no is [protected]. I had received call from 0124 code for the information about Barclaycard Priority Circle. Many times such calls are coming but due to Rs.5000/- charges, I was always rejecting this membership. But on that day, the calling person was given me all the information about Barclaycard Priority Circle at that time he told me this membership is absolutely free for you and for this membership you need not to pay Rs.5000/-. This is absolutely free for selected customer like you. Due to this reason, I agreed for the membership of Barclaycard Priority Circle.
But, when I got the Barclaycard statement bill of October 11, 2008. I was shocked because in that statement Barclaycard Priority Circle LE fee Rs. 5000/- and service tax Rs. 618/- was debited in my account. And I found that, I was cheated by the calling person of the Barclay card. After that I was called to Barclaycard Priority Circle helpline number[protected] and I gave my complaint, then he told that, you have to wait for 72 hrs. Then after 4 days again I have contacted to the same number, service person said me we are recording your call at that time when you were talking with sales executive from this call, we are not canceling you Barclaycard Priority Circle membership charge. At that time I said I want to listen that record but he said me this facility is not available here, he was not satisfying me. I was also called to our Barclaycard customer service center, I was explained these entire thing then he was given me my complaint no CAS 282434 dated – 01/11/08.
Sir, I am requesting you to please find that calling person, who was given me wrong information, cheated me which is not good for Barclay card service. I am a regular customer of your card but now I and my friends are very unhappy by your service and so we have decided that we will not use the Barclay card hereafter.
I am requesting you to please cancel my Barclaycard Priority Circle membership. I am not interested in it at the cost of Rs. 5000/-. I will not pay any charges.

Thanking you,
Yours faithfully,
Mr. C. P. Pise
[protected]@yahoo.co.in
Mobile no. [protected]

Dear Sir/Madam,
I would like to introduce myself as a Barclay Card Holder bearing no.[protected] since September 2007. I'm sorry to inform this that I've been harassed by your Call Centre by Payment Reminders for more than 10 times a day by the way of SMS or thro' an Automated Voice Message which is really annoying and at times takes toll of my life.
I'm getting 2 calls almost every hour and I don't know how to differentiate between your Collection Agent's (who does not know how to be polite) call and the automated reminder calls. When I was talking to one of your collection agent yesterday (03.11.2008) I was told rigidly that till I make the minimum amount due payment I'll be harassed with more number of calls. To my surprise I got almost 6 calls starting from 13.15 PM till 22.15 P.M from a number[protected] which pertains to your call centre and I was getting calls even at midnight. I understand that any calls regarding payment should be made during the working hours of the bank and any calls after that even if it is an automated call is a strict violation which you might be knowing better than us.

So I request you to kindly stop annoying me by the way of the Automated Voice Reminder calls and SMS.

Please instruct your respective department for the same and revert.

Regards,
B Balaji

i have receive a sms on 22-oct-2008 that your Barclay card statement has been generated on 17/10/08 and will reach you inj next few days. Total due Rs. 6741.6 dr min Due : Rs. 340 and due date 06/11/08.but from the barclay credit card i never made any transaction.when i confirmed it from customer care then i come to know that it is membership fees for BARCLAY CARD PRIORITY CIRCLE.
i didn't make any commitment for membership fees to barclay representative.it was offered free .then why shoul i pay?

barclay credit card service is also poor because i never receive any billing statement in hand, only through sms i come to know about my dues it was too late.
i have made complaint to barclay credit card priority service through email also did courier to them on date[protected].
This is rigid type of sevice provided by the barclay., This is clear cheating with customer.i want cancellation of this membership that was given forcefully.i am not the only person many other are also in same trap.
please do the needfull in this regard.

credit card no:[protected]
mailid:[protected]@rediffmail.com
phone no:[protected]

manoj

I was contacted by Barclays Card representative on 21st July 2008 to become a member of Barclaycard Priority Circle. I agreed to become the member on following promises given by representative.

1. Discount up to 30% on Electronic Items / Furniture / food Items etc at selective outlets with you have tie up.
2. Dedicated Customer Care No.
3. I will get all things in writting.
4. Call within 4-5- days for Delivery of Gift of Bag worth Rs.2000/-
5. Cash reward of Rs. 500/- on purchase of Rs.30000/- within 90days from the date of becoming the member.
6. 3D/2N Holiday Hotel Stay for 2 adults at selective places. (I am not sure about no of days.)
During conversation with representation I asked him to provide me the name of outlet of Electronic Items with whom you had tie up. He checked and gave me the name of Kohinoor with whom you had tie up all over India. On 27th of July I had gone to Kohinoor Dombivli Dist. Thane to buy a Washing Machine. But Kohinoor has said that they are not aware of such tie up with your Bank so they are unable to give any discount.
Representative had gave me dedicated customer care no of Mumbai i.e.[protected]. I tried the said no from my mobile no [protected] but to my surprise I got the recorded message saying "We are unable to serve you now please call between 9 am and 6pm during Monday to Saturday. I had tried this again during the week in the evening but i got the same recorded message. I tried again on 3rd of August i.e. Sunday at 01.35pm, to my surprise no got connected but with recorded message "All our representatives are busy Please hold the Line". I was on hold for 19.04 minutes but your representative did not turned up so I hang up the call. You can check this from your record also. I want to know that what type of Dedicated Customer Care No. is this.
Even after sending the mail on 04/08/08 to cancel the membership they had charged me membership charges in bill for period ended 08/08/08.
Even after 7-8 mail reminder and 7-8 times explanation given to representative and last reminder on 25/10/08 to Service Head Ms. Meera Rawat still I am getting atleast 5 phone calls, 5 recorded payment reminder messages as well as 5 SMS.

Hi,

I am Manish a customer of your bank holding credit card [protected]. As per the bill generation for the month of April my due date was on May 2 usually I drop the cheque 5 days prior to it unfortunately the bank has received on May 6. Due to which a late payment and finance charge was charged to me. I clearly intimated that what ever the amount that I need to pay from my end as been done. It’s now around 5 months from that period I am getting calls stating that there is an outstanding of 5600 where I did not use a penny in it. If I was such a customer then I wouldn’t have paid the actual amount too.

I request the bank authorities to reverse all the charges charged to me and let me know if there is any payment need to be done from my end for my purchases. It’s becoming a real headache for me. Hope you people would consider and do the needful.

Regards,
Manish Jeksani

My credit card no [protected].In this regard I inform that as per the instructions of Barclay credit card I have paid rupees four thousand through their courier BSA INFOMEDIA Private limited No 5/1 Gangai amman koil Street Vadpalani-Chennai 600 026.Phone[protected] on tenth ocyober 2008. Receipt No.C79560. However, i have received number of SMS informing non recipt of installment.I am working as a Chief Manager ina State co-operative bank in chennai. I am wondering there is no office of Barclay credit card office in chennai for verification in this regard. However, in Chennai Barclay Bank is having a Branch without serving their credit card holders.Please verify and send the revised statement immediately.
Arulanandam

Dear Sir/Madam,
My Self Paul Jose, I have been using Barclays credit card my card no is [protected] my credit was Rs 32, 000/- I had done the shopping of Rs. 28, 000/- till Feb 2008 and had done a payment of Feb 2008 amount of Rs. 2, 500/- after that I got a call from the Barclays Customer Service saying that my Card have been over due from the Limit of Rs. 32, 000/- when I cross check with the Bank they had inform me that they had add a Club Membership fees of 5000/- (membership of Barclay bank n concern is bank is giving me free tour of 3-4 days in any good locations in INDIA n a traveling bag of worth Rs 2500, this package cost is 15000 but they are offering in 5000) with out my information. And I had requested them to remove the membership and send me a fresh bill after doing the payment of Rs. 2, 500/-, which I had done in the Month of Feb 2008. I had also send a mail on this to the bank in India as well as UK, and had received servile call saying that they will be removing the membership and will be send me a fresh statement. But it took almost 6 month to remove the membership which made my card overdue of amount of Rs. 45, 000/-, in the meanwhile I had already inform the bank that I will not do any payment till the bank do not remove the membership fee and send me a statement from the due of 27, 000/-.
I have several times asked the Bank to check the details. But they are saying, it has been done in flavor of the bank and I have to pay the excess money. First let me know, why should I pay the excess money (for which transactions I haven't done). Actual credit limit for my card is 32, 500. As I had done a worth of Rs. 28, 000/-.
Please help me to do file a cheating case and charging the excess amount. Please guide me to go through it and let me know, as I have not done any payment afterward Feb 2008. And they have filled a case in the credit bureau, how should I file the case in consumer forum or banking ombudsmen? Please do the needful things.

Now calling for payment daily 10 phone calls & SMS in early morning every day... I calling daily to same department of Barclay bank, but no response even they talk very rudely. From last 5 days I doing e-mail to [protected]@barclay.com & [protected]@barclay.com but no response, even they suspended my card also... Sir now I don’t want any relationship with Barclays, please solve this issue...
Please do the needful
you can contact me on [protected] or [protected]


Regards,


Paul Jose
Cell no: [protected]
Mumbai

DEAR SIR
NAME NEELAM KATHURIA
BARCLAYS BANK CREDIT CARD NO. [protected]

I STARTED USING THE CARD FEW MONTHS BACK & FROM THE VERY FIRST MONTH I WAS NOT FINDING ANY BRANCHES EXCEPT NEHRU PLACE TO PAY IN CASH WHICH I FIND THE WORST EXPERIENCE WITH THE SERVICES
MY LAST PAYMENT WAS OF RS. 10500 ON 28 MAY CHEQUE GOT CLEARED IN 2-3 DAYS
THE PAYMENT I DID WAS THE TOTAL OUTSTANDING DUE ON MY CREDIT CARD AS IT WAS IN THE STATEMENT &TOLD BY THE BANK
AFTER THAT IN THE NEXT BILLING CYCLE I CAME UP WITH SOME DUE AMOUNT OF RS 2750 WHICH I DONT KNOW WHERE IT CAME FROM THEN I STARTED RINGING THE CUSTOMER CARE BUT THERE IS NO RESPONSE FROM THEIR SIDE NOW THE AMOUNT REACHE TO RS 5000
Even after expalining the bank several times the bank is not ready to agree & now the bank has started annying and frustrating me by calling 2-3 times every day saying that if I do not make an immediate payment, my name will be referred to Credit Bureau. I wanted help of the consumer forum to take this issue with the Bank

Considering the above situation, you can observe that I am not in fault, I have made the payment in due time still I am being suffered. Hence I would like to request you to take up this issue with The Bank to cancel the entire late payment fee on my account + also not doing such nasty treatment with any other customers.
Regards,


NEELAM KATHURIA
[protected]
NEW DELHI

Iam using barclay credit card since 4 months. But, I have not received a single statement from the bank till now. I complained more than 20 times to the customer service. Off late, Customer care toll free no. is not lifting phone since 20 days and also all the numbers provided at hyderabad are not working. Iam paying all the pending as per my personal accounts info which i store. But, iam not sure wheather iam paying excess or less. Since there is no communication from the bank.


This is the worst service from a credit card till date to me.

Can anyone tell me how to solve this problem. Where to send the complaints for my problem.

Hi,

Below is the mail which i sent to your service department India but till now my problem is still their even after paying my credit card bill on time, which has been debited from my account. Even your customer care is not picking up the calls.You have not left me with no choice but to file a case against you in the Cosumer Court of India.
I will wait for your repaly till today evening, hope you will replay to my mail.



Card No: [protected]
Card Holder Name: Rohan Katiyar

The cheque (Standard Chartered - Cheque No. 849912)for the month of Sep '08 was deposited on 17th OCt'08. The amount of 20, 400.00 got debited from my Standard Chartered Account on 21st Oct '08 and the same does not reflect in your systems. Despite my repeated calls to your customer care( which I must mention takes about half an hour to speak to a customer care exec), the only reason I have been given is " System Upgradation".
This is the first month of my using Barclyas Credit Card and the experience has been pathetic. I cannot use my card despite my timely payment. This is harrasing a customer. If this is the kind of service that Barclays is going to provide then I would rather get this card discountined.

Expecting a early reply ( hopefully the reply should not be affected by " System Upgradation".

Rohan Katiyar
+91 [protected]
[protected]@yahoo.co.in

Every month i am receiving SMS on my mobile [protected] that my statement has been couriered through EXPRESS IT, from last 5 months i am not receiving the same. I tried to contact EXPRESS IT hyderabad phone no.[protected]/05/99, no body responding, when i track on expressit.in, they are providing false information as delivered.

e.g. My current month POD No.[protected] delivered on 19.10.2008, showing recd sign SECRETARY, Tel.[protected].

take serious action against this courier office.

if anything goes wrong who will be responsible for this BARCLAY BANK OR EXPRESS IT.

MD.ARIFUDDIN
[protected]

Barclay Credit Card Harrasment
hello sir/madam
I am having a BARCLAY CREDIT CARD NO. [protected].

One of thr representative called me and gave me the proposal for Barclay credit Card Priority Circle membership.
But he din't gave us the information of the charges of Rs 5000 which i came to know through the statement, I received .At the time of thr telephonic offer regarding this membership offer we asked him twice that he should tell us if there is any direct or indirect hidden charges.
For this I called thr priority circle centre at delhi branch, and given many emails to them but they are not responding to me.

Kindly look into the matter as soon as possible as i am receiving abusive & thearetning calls daily for the same at least five to six times a day specially from these numbers[protected],[protected],[protected],[protected],[protected].
please do the needful i am realy very mentally disturb for the same or just tell them for stop calling me for the same


Thanks and Regards,

Bhavesh Rajput
[protected]

I APPLIED FOR A Barcaly card ONLINE WITH THE ASSUMPTION THAT IT WAS A CREDIT CARD WITH A VISA LOGO ON IT.
WHEN I CALLED THE CUSTOMER SERVICE PEOPLE TO All ready despach youre card ASAP reach youre address. Welcome to barcley priority circle you will be receiving, I have Cheked also Post office but not receved any leter or box. i waiting log time for 3 months. when i called Barcaly customer care telling same ...
I told Manorma, Virendra & Reeta your customer executives the same they told me to contact[protected]. Continuously I am

Trying on that no but it’s busy, keeping me only on hold option.

Till even I have not received my Barcaly card . How can one charge if I have not signed any welcome letter or even I have not received it.

Thanks & Regard's
Lakshmipathi MN

From: sandeep malwade [mailto:[protected]@abmpl.com]
Sent: Friday, October 10, 2008 8:22 PM
To: '[protected]@barclays.com'
Subject: Cancallation of Barclay Priority Circle Club and Card membership

Dear Sir,

I Sandeep Malwade holding a Barclay card No. [protected], I want to cancel the card member ship with immediate effect due to a false communication that the membership is free from your marketing people forced me to join Barclay Priority Circle Club and and in return i have been debited the amount which i do not agree to pay, since this doesnt have my approval.
Hence I request you to cancel my card along with the membership with immediate effect .

Regards



Sandeep Malwade
Alphabetics Business Machines Pvt. Ltd
13/B Madhuvijay Colony
Vitthal Bunglow, College Road
Nashik : 422 002
Ph. O[protected]/2342586
Cell. [protected]
Email : [protected]@abmpl.com
[protected]@abmpl.com


Dear Sir,

Please refer our trailing mail regarding cancellation of Barclay Priority Circle club and card membership.

I had written this mail on 10th Oct. but till date I have not received any communication from Barclay.

I would also once again like to confirm that there are no charges pending against any transaction done using this card and hence would like to have your confirmation on the same within a day.

If I do not get any confirmation I would treat the membership and the card to be cancelled.

I would not like to have any calls for continuation of the card and the membership.

Regards

Sandeep Malwade
Barclay card No. [protected]