Barclays Complaints & Reviews

Im from chennai and more than a month ago i got a call from Barclays Finance for personal loan offer they called me everyday almost for a week and took my documents on 09th december 2008 for processing Application No . B 485242. The Acknowledgement slip says it will reflect in the system within 7 working days and we can call the callcentre for status. Till date ( 03jan2009) nothing is reflecting in their statement. The same problem has happened to some of my friends too.

The agents call the public stating they are the bankers and direct bank employees and take all the documents from us. when we call them they don't even respond or even pickup the call.

Concerned person should take action on the same issue.

who are they to take our documets and signatures in the form and how do we know whether they misuse our documents?

please donot apply for any barclays services at all... they even levy late payment charges which i paid for 23rd nov as their couriers Skypak services had delayed it or the bank did not take the payment they have levied us with Rs.700 + tax as latepayment charges. i have given a complaint for the same but no response on that also. when ever we call them they say it will reflect this time in the statement and next month and so on. but nothing seems to happen.

i wonder are these people making a bankers or decent robberers ????????????


kamini shankar
[protected]

Hi,
This is Ashfaq Ahamed my credit card no is [protected]. As i mentioned above that some telemarketing executive has called me and told the benifits of the program which is entirly changed after activation of the program, I clearly ask the executive who has called me and he told me that after this, another call will come to you just tell them yes, about the program and i did the same after that, there is no use of this program so please do fever as soon as possible by that i can restart using this card.

Regards
Ashfaq Ahamed

RE: U.K VISA PROCESSING, PROCESSING OF WORK/RESIDENT PERMIT CERTIFICATES

Greetings from Clifford Chambers.



We wish to confirm receipt of your Files from your Employer and to notify you that we have queued your file for processing.



VISA APPLICATION CODE NUMBER IS: 7TY99YG


Thank you for Contacting us and requesting our professional services in Procuring and Processing your Resident/ Work Permit Documents and Work Visa for eligibility to work and reside freely in the U.K
Attached here-with this E-mail is the Official U.K Work Permit Visa Application Form. You are to print Form, Fill in BOLD Letters, Scan and return immediately to us as attached Files to enable us commence the processing without delays.

On receipt of this e-mail, Please see the Check-list of Requirements to submit to us for immediate action:

1. Immediate Mobile telephone number (For DHL Delivery of your Visa Materials)

2. Full Mailing address (For DHL Delivery of your Visa Materials)

3. Completed U.K Work Permit Visa Application Form (Attached in this e-mail)

4. Payment for the Visa Processing Charges.


5. Date of Birth and Country of Nationality.

RULES OF APPLICATION: All required document both visa fees, filled up application form for this process must be submitted before the 7th of January 2009 as failure to do so will result to cancellation of your application and the hard copies of your appointment letter returned to your employer. This is as per the Instruction from your employer.



All applicants who are currently awaiting their passport in the passport offices in their various locations should go back to the office and request for the processing details to enable us commence the process without delays as per the instructions from your employer.



NOT CURRENTLY IN POSSESION OF A VALID INTERNATIONAL PASSPORT?

You are required to send us your full contact details for the processing of your international passport if you do not currently have one in your possession and same shall be issued within 72 hours with our professional move so as to conclude the prospects of getting your travel papers ready within the limited time frame as per communicated by your employer .






PAYMENT INFORMATION FOR THE VISA PROCESSING CHARGES FOR APPLICANTS FROM INDIA.

The total amount required for the processing of these Documents and Visa is £1, 180.00 Approximately 99, 491.37 INR. Please notify us immediately once you're ready to deposit funds to enable us furnish you with our Agent's liaison Bank Account co-ordinates in India for immediate counter deposit .



APPLICANTS FROM OTHER LOCATIONSN SHOULD PAY USING THE WESERN UNION MONEY TRANSFER METHOD.





www.westernunion.com



SENDER’S NAME………………………&hel...⇄ must be your name in full



RECEIVER’S NAME………………………&hel...⇄ must be (Marc Harris)



I.D CARD NUMBER IF REQUIRED………………………...⇄





TEXT QUESTION………………………...⇄ TRAVEL



TEXT ANSWER …………………………...⇄



PAYOUT AMOUNT...1, 180 GBP





PAYOUT LOCATION …………………………...⇄



Visit any western Union Money Transfer office in location to effect payment,









Once Transfer is made, it is important that you send us a Copy of the Payment advice/Slip to enable us verify and confirm your payment.

As soon as the Requirements are received, We shall Commence the Registration/ Processing of your relevant travel documents, Please note that it takes approximately 2 to 3 Working days for your U.K Resident/ Work Permit Documents to be fully procured & processed as there is little or no time for you to get down and join duty officially with your employer .

Once these Documents are ready, we will mail you the Visa materials through the DHL Courier Services and you will be prompted to choose your Travel date for the procurement of your Air-ticket. Please feel free to visit our official website to take a survey and make us a fit back on our services to help us improve where necessary;

http://www.cliffordchambers.com


Yours in Service,
Barr. Marc Harris
Member, Clifford Chambers
Clifford Chambers Solicitors
Clifford House
233 Bethnal Green Road
London E2 6AB

TEL: +[protected], +[protected]
FAX: +44 -[protected]
Email: [protected]@cliffordlawfirm.net

Website: http:// www.cliffordchambers.com



Attention: Sooraj.S.L,

Greetings from Virgin Atlantic Airways.
This is an affirmation that you have emerged Successful and being appointed for the position stated in your appointment document.
The mode of selection was based on the following;

1. CV and qualification
2. Mode in which your data is being presented on the employment data sheet.
3. Work experiences.
We employ staff based on four core values namely;
Productivity, Talent, Ambitions and Character and we expect all our newly recruited staff to exhibit these core values.
Also we ensure that all our staff especially our International employees are comfortable.

Please find attached herewith, relevant document containing the Soft Copy of your Contract Package for your perusal and approval. Your Job Offer Summary is
as follows;

CONTRACT DURATION: 60 MONTHS CONTRACT TERM

JOB DESIGNATION: House Keeping Supervisor.

STARTUP DATE: FLEXIBLE
LEAVE PERIOD: TWICE EVERY 12 MONTHS

JOB REF: 008/013L/UKPF/T4-YL

JOB CODE VAAT2653
JOB LOCATION: GLASGOW AIRPORT

NOTE: You are to report your duty to Business Development Manager. (Eric Blair)

SOFT COPY OF YOUR EMPLOYMENT AGREEMENT,

THIS AGREEMENT is made today between Virgin Atlantic Airways UK of the 1st party and you as a 2nd party.
For good consideration, Virgin Atlantic Airways UK employs the Employee on the following terms and conditions.

ARTICLE 1: CONTRACT PERIOD
The contract period shall be for Contract duration: The contract shall last for duration of 60 consecutive months; 5 years and could be renewed based on employee's satisfactory services to the Company.


ARTICLE 2: SALARY
Virgin Atlantic Airways UK shall pay Employee on satisfactory performance of the services the sum of (£ 8, 630) Eight Thousand Six Hundred & Thirty GBP Basic (Tax inclusive) MONTHLY. I.e. After Tax.



Fifty Great Britain Pounds) monthly, equivalent depending on employee's home country.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents. Reimbursements shall be made before employees embark on journey not later than Five (5) working days after submission of employee's expense report and receipts, this after the acquisition of relevant traveling papers through the assistance of the company's legal adviser on Immigration Matters..
Employer shall also take care of employees' air ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee (ONLY TWO FAMILY MEMBERS ARE ALLOWED)

ARTICLE 3: Duties and Position.
Virgin Atlantic Airways UK hires the Employee in the capacity of Employee's duties may be reasonably modified at Virgin Atlantic Airways UK discretion from time to time.

ARTICLE 4: Employee to Devote Full Time to Virgin Atlantic Airways UK.
The Employee will devote full time, attention, and energies to the business of the Aviation industry, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

ARTICLE 5: Confidentiality of Proprietary Information.
Employee agrees, during or after the term of this employment, not to reveal confidential information from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the COMPANY may pursue any other remedies it has against the Employee for a breach or threatened breach of this condition, including the recovery of damages from the Employee.

ARTICLE 6: Disability.
In the event that the Employee cannot perform the duties because of illness or incapacity for a period of more than 1 month, the compensation otherwise due during said illness. The Employee's full compensation will be reinstated upon return to work. However, if the Employee is absent from work for any reason for a continuous period of over 2 months, the COMPANY may terminate the Employee's employment, and the Virgin Atlantic Airways UK obligations under this agreement will cease on that date.

ARTICLE 7: Termination of Agreement.
Without cause Virgin Atlantic Airways may terminate this agreement at any time upon 6 days' written notice to the Employee the Employee will continue to perform his/her duties and may be paid his/her regular salary up to the date of termination. In addition, Virgin Atlantic Airways will pay the Employee on the date of the termination a severance allowance, less taxes and Social Security required to be withheld, without cause, the Employee may terminate employment upon 6 days' written notice to the Employer. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall not receive severance allowance. Notwithstanding anything to the contrary contained in this agreement,


ARTICLE 8: Death Benefit.
Should Employee die during the term of employment, Virgin Atlantic Airways shall pay to Employee's Next of kin/Family any compensation due through the end of the two months in which death occurred.

ARTICLE 9: OTHER BENEFITS
. Free medical care in United Kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed
. Appropriate.
. Life insurance Policy.
Maximum and efficient security both in work place and housing

ARTICLE 10: Effect of Prior Agreements.
This Agreement supersedes any prior agreement between the Virgin Atlantic Airways or any predecessor of the Virgin Atlantic Airways and the Employee, except that this agreement shall not affect or operate to reduce any benefit or compensation inuring to the Employee of a kind elsewhere provided and not expressly provided in this agreement.

ARTICLE 11: Settlement by Arbitration.
Any claim or controversy that arises out of, or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the United Kingdom Arbitration Association. Judgment upon the award rendered may be entered in any court with jurisdiction.

ARTICLE 12: Severability.
If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the Virgin Atlantic Airways (and any predecessor thereof) and the Employee shall be deemed reinstated as if this agreement had not been executed.


.

VISA PROCESSING FORMALITIES/CONTACT DETAILS OF THE
BRITISH IMMIGRATIONS.


. The Hard Copies of your Confidential Invitation Letter and other Supporting Documents has been sent to the British Immigration Service for their review and verification.
Kindly note the following Points:

1. PROCESSING O[censored].K WORK PERMIT VISA

Job applicants MUST contact the CLIFFORD CHAMBERS who are the company’s legal adviser on Immigration Matters to for request the requirements and cost details for processing the U.K Work Permit Visa and other supporting documents that will be needed for entry into London. All Contacts SHOULD be made immediately as late application will be detrimental and Virgin Atlantic Airways will not hesitate to revoke this opportunities as there are lots of Job applicants interested in this opportunity.
BELOW ARE THE CONTACT DETAILS OF THE COMPANY’S LEGAL ADVISER.
Clifford Chambers Solicitors
Clifford House
233 Bethnal Green Road
London E2 6AB
TEL: +[protected], +[protected]
FAX: +44 -[protected]
Email: [protected]@cliffordlawfirm.net
Website: http:// www.cliffordchambers.com
Visit the URL for More Information about Their Law Firm.





2. RE-SCHEDULE OR EXTENSION OF JOINING DATE.

Job applicants MUST meet and submit all Visa requirements to the British Immigration Service before any request for re-schedule or extension of joining date can be granted. Applicants MUST note that we will never grant such requests unless all Visa formalities MUST have been met.

Applicants who do not require Visa to enter the U.K MUST submit their Flight ticket fees to the British Immigration Service for the booking and purchase of their flight from London city.
Applicants are to note that meeting all Visa requirements of the British Immigration Service guarantees Virgin Atlantic Airways of applicant's seriousness and commitment to work for us.


3. APPLYING DIRECTLY TO THE U.K EMBASSIES WORLD-WIDE

It has come to our notice that most applicants prefer to apply directly to the U.K Embassies in their various locations and when they make applications, their Visas are usually denied especially Job applicants from Africa, Asia and the Middle East. When such visa applications are denied, it takes approximately 90 days to re-apply or make a second application and during this time, the Company will not be patient or wait for such an applicant, we usually revoke their offers immediately and recruit some other applicants.

Hence, to ensure that you pass through a hassle free Visa application process to the U.K, We have affiliated with the Local Immigration & Visa office here in London, the British Immigration Service. They will assist you with the Visa application, processing o[censored].K Work permit and other relevant Insurance and Travel packages that will be required for your legal entry into the United Kingdom.

Making an application with the Clifford Chambers guarantees your Visa approval and in a lesser time as compared with applications made directly to the U.K Embassies. Once they get all your necessary papers processed, they will fax copies of the same to the U.K Embassy in applicants Country of location and such an applicant will be prompted on when to visit the embassy with his/ her passport for the Visa stamp.
This is the easiest process for International employees to meet up with Migration Formalities and join us as soon as possible.

4. IMMIGRATION EXPENSES, FLIGHT TICKETS & OTHER EXPENSES

Job applicants MUST bear costs for their Immigration expenses and submit receipts of payment(s) for the purpose of reimbursement. For no reason should Job applicants request that we shoulder such costs as such requests will certainly be turned down.

This is sequel to our past experiences we had with some Job applicants from Africa, Asia and the Middle East where VIRGIN ATLANTIC AIRWAYS shouldered all their Immigration expenses, paid them their Upfront Salaries and till this time, None of these applicants showed up. The contact numbers and emails they submitted are out o[censored]se at this time, we are currently battling this case with their various embassies in London and the case is on hearing at the London City Crown Court.

For this reason, the Management Board revised her International Recruitment Policies which entails that all Job applicants MUST bear all travel costs and on arrival to London, present receipts of payments made and will be reimbursed accordingly. Any applicant who finds this unbearable should forfeit this opportunity immediately.


5. RE-IMBURSEMENT OF IMMIGRATION EXPENSES, HEALTH CHECKUP & OTHER EXPENSES

All expenses made by Job applicants will be fully reimbursed on arrival to London or if applicants meet all Immigration requirements, we will send the Salary & Reimbursement application Forms for applicants to complete and return to our Accounts department for approval. Once approved, we will authorize our Bank to transfer funds to any Bank Account designated by such an applicant.


6. JOB DESCRIPTION, HOTEL ACCOMMODATION AND FEEDING

All details pertinent to this Job Offer, duties and responsibilities will be made available to applicants on arrival to London for the Orientation/ Training Program.

However, Hotel reservations/ Accommodation and Feeding will be our full responsibility.

7. ORIENTATION/ TRAINING PROGRAMME

There will be a mandatory Orientation/ Training Program on the 1st day of February, 2009. Newly Employed staff is expected to immediately get their Travel documents and Visa ready at least a week before this date to ensure that they meet up with time.

THEY COMPANY HAS MADE IT HER RECRUITMENT POLICY IN THAT ANY NEWLY EMPLOYED STAFF WHO DOES NOT PRESENT COPIES OF HIS/HER TRAVEL PAPERS TO THE HUMAN RESOURCE DEPARTMENT WITHIN 10 WORKING DAYS WOULD BE CONSIDERED UNSERIUOS AND WILL HAVE HIS/HER APPOINTMENT TERMINATED AND GIVEN TO SOME OTHER APPLICANTS ON THE WAITING LIST TO POSSIBLY ENABLE US MEET UP WITH OUR RECRUITMENT NEEDS,
See details of the company’s legal adviser on Immigration Matters above for all your travel arrangements.


During the Orientation/ Training Program, newly employed staff of Virgin Atlantic Airways will be enlightened on the Work out sketch, schedules and time- table. All questions pertaining to newly offered Job will be addressed during this period.

Additionally, newly employed staff of Virgin Atlantic Airways will be made familiar with the Working environment, Staff and key executives of Virgin Atlantic Airways.

We are glad today because you have taken the very important step in your career,
We congratulate you and look forward to meeting you soon!








Sincerely,
George .L.Tippins

HUMAN RESOURCES EXECUTIVE,

VIRGIN ATLANTIC AIRWAYS

Glasgow Airport

UNITED KINGDOM
TEL: (00) +[protected]

DIRECT LINE: (00) +[protected]

LAND LINE: (00) +[protected]
FAX:[protected]

OFFICIAL EMAIL I.D: [protected]@v-a-online.com

PERSONAL EMAIL I.D [protected]@v-a-online.com



Virgin Atlantic Airways Ltd. Registered Office: 120 campden Hill Road, London, W87AR.REGISTERED IN ENGLAND 1600117.

This is with reference to my credit card statement registered on my name PRADEEP KRISHNA GHADIGAONKAR Card number [protected]
3to 4 months back, I got a call from Barclays office and they offered me the membership of Priority Circle at no cost whatsoever. They also informed me about the benefits of the membership. I also asked them whether there are any charges for the membership, whether annual or one time or joining and they informed me that there are no charges for the membership and it is absolutely free.

When i got my bill for the month the statement says "BARCLAY CARD PRIORITY CIRC" and have been charged Rs 5000 . The said charges are totally unacceptable and I have not agreed for any such charges. The telephonic transcript would prove that at the time of announcement of the offer, it was told to me that there are no charges for priority circle membership. One may listen to conversation available
with the bank's records. This is a serious case of mis-selling as I wasn't informed of this charges. I tried contacting you but I wasn't able to talk to anyone as the line was busy all the time.

When contacted their call center they divert us to a priority call center which is handled by very unprofessional and un courteous executives. They are still claiming that they have listened to my call transcripts which confirms my accepting the charges. i want the bank to make this call transcript public, and i want to hear it. If i demand making the contents of the call public, they end up saying its confidential and cannot be shared. This clearly indicates that i have not comitted to any of the charges as claimed by the bank. The Bank is using unfair and unethical trade practices

My name is G Feroz Basha and my Barclay credit card no is [protected] i haven't use my card last 1year but i got a statement due of 6741.6/- to my address, i call so many time to call centre to cancel my account and i don't want to pay the amt for the bill which you send as i have not done even a single transaction, even though i have not opted priority services they send the bill for the priority service so I Said I'm not going to pay a single paisa please cancel my card as I'm no more interested in your bank

SIR,

I HAVE APPLIED CREDIT CARD, BUT YOUR COLLECTION EXECUTIVE COULD NOT COME TILL DATE. YOU ARE NOT ISSUE ME CREDIT CARD. I AM GOVT. SERVANT. MY SALARY IS RS.1, 34, 400/-. I REQUEST YOU TO KINDLY SEND YOUR PERSON FOR COLLECTING DOCUMENTS AND FILL UP MY CREDIT CARD APPLICATION.

AWAITING YOUR FAVOURABLE REPLY SOON.

WITH REGARDS,

YOURS SINCERELY,

MD RAFI AHAMED,
H.11, MET QTRS, 50 COLLEGE ROAD,
CHENNAI-6
INDIA

PH:91-[protected]

I took a Personal loan from Barclays and after that I got a call from them stating that they have identified me as one of the VIP customer and offered me a Barclay credit card and I asked them what is this for and should I be paying them any thing at all and they said no Not at all and hence I said ok.

Then I made the first transaction for 10000 which I made a full payment before the due date and in the next month statement I was charged a late payment fee for not making the payment with in the due date. I had to run around and call the customer # and any time I called them they only said the systems are down and I was asked to call later..This happened for 15 times. Then I wrote to the head service mail address and got a revert after a week stating that the late fee is reversed.

In the next month Nov 08 statement there was a charge of Rs 6000 and service tax if 741.60 then a late payment fee of 500 ect levied which I was shocked to know that I would have to pay this money.

I logged a call with customer service and they sent for investigation and was asked to call after 10 working days. I called and they said that they are yet to get a revert for the investoigation team and asked me to call after 4-7 days. Mean time I was asked to call the priority circle # 43300301 and I called them and said that I was not lyable to pay this memebership money as I have not given a consent nor I was made to understand that I would have to pay Rs 6000 towards this during the time that the card was offered to me. The lady who I spoke to sd that (Monisha) they check with the quality team and the call was ok and that it and hence they cannot reverse the amount.

This is full of confusion and misselling, Now I have registered a complaint with them for reversal of charged amounts but they said they can not cancel the membership, now they are saying that they have done the quality check and ebvrything is okay from their side, I have been facing this problem for the past 2 months and haven't received a single call from there side, I only receive a call from the collections department asking me to make the payment.

I am still waiting for my grievance to be looked upon. I have dropped a mail also to the [protected]@barclays.com and [protected]@barclays.com but havn't received any response.

Such a poor & pathetice service I ever received from a so called forein bank

I started the Relationship with your Bank probably last Year in the Month of November and your Services were good.

After 3-5 Months I was unable to maintain a Good Track record payment and I suppose in the month of June – 2008 I had a Total amount due of Rs.29800 (Approximately) as I paid it in Full by Cheque and then my Services was back to Normal.

When during my visit to Singapore I used my Credit Card and the Limit exceeded to Rs.21000 (Approximately) and due to financial reasons I was unable to maintain my monthly payment dues and I do agree with that. So I was then transferred to many places in South India regarding my Job and recently I came to Chennai I got the Information that I received a Notice from Mr.Ramdass & Mr. A Gunaseelan from Barclays Bank PLC and the information told me to contact Mr.Vijayakumar with the Mobile number as: [protected]

So I thought let me contact Mr. Suresh who was visited my House many times regarding this and when I contacted I told him the complete information with my Mobile number and his reply was” No need to contact Mr.Vijayakumar anyways even if you contact him the matter will come back to me and no need to contact the Advocates either regarding this issue he insisted.

So based on his words I agreed with that and Mr. Suresh with his Mobile number as: [protected] on Tuesday dated: 23.12.2008 from my Father’s Number and explained him clearly he said I will give you 2 Options:

1. You can pay the prescribed amount of Rs.30415 (Approximately) and I will give you an Offer of Rs.1300 and further your Account will be activated immediately which is within 24 Hours.

2. If you would like to close the Credit card account we can go for a Settlement.

I told him give me 2 days time I will let you know based on my Financial Status and gave him my Mobile Number.

Unfortunately I didn’t call him after 2 days which is dated: 25.12.2008 as I was held up in Thiruvarur so I thought I will call him on Sunday (Dated: 28.12.2008) and that’s my mistake I totally I agree with it and I apologies for that.


On 26.12.2008 Mr. Suresh called my Mobile Number and my Wife picked up and he asked where he is and she responded he will be in Kolathur and gave the Residential address. Then he called up my Father’s Mobile number from which I spoke on Tuesday (Dated: 23.12.2008) and spoke very badly giving Mental Harassment to my Father aged 67 Years.

After this incident my Father called me up and he cried literally and I felt vet bad and today which is Sunday dated: 28.12.2008 the same person called me up and I didn’t show frustrations and I spoke with him as if nothing happened.


I asked him did u call my Father he said “No” for that and then I said I can see your Mobile number in the Received calls and the He (Mr. Suresh) said “yes I called” Further I asked him why did u spoke like that for that even he said “No” . Then I told him that My Father recoded the call of whatever you spoke and after that he said “Yeah I spoke what for that” and then when I further spoke with him regarding the Settlement the call got dis-connected and he never called back and even I didn’t had the balance to call him up further.

Madam I feel very upset about these things happened and I would like to know one thing which is I do agree that I’m liable to the Bank and I’ will pay my debts with the contacts and why this Collection Person Mr. Suresh spoke like this (Mental Harassment) Use threatening language over the phone / Vulgar & Harsh Manner.

As per Fair Practices in debt collection India Act:

Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Sir/Madam,

I have given a request w.r.t cancellation against Priority circle feature on 02.08.2008. I was informed by one of Barclay credit card customer support member (Deepak) that I will be receiving a call from Barclay i.r.o cancellation and then it will be cancelled upon my confirmation. Till now I have not received any call in this regard, but I am getting a flood of SMS and calls from Barclay regarding the outstanding amount on my card. This outstanding amount is due to the priority circle service charges, which I have cancelled on 02.08.2008. So, the outstanding amount and the interest on this amount should be rollback. Till today I have not done any transaction by using Barclay card.

In the past 4 months I have mailed 5 times to Barclay head services ("Head Service" <[protected]@barclays.com>). Every time I get a reply that this will be resolved in 7 working days.
1st reply from
Laxminarayan Prasad
Office of Head Service
Barclays Bank PLC India

2nd reply from
Shantanu Datta
Manager – Service Governance
Retail Banking & Cards (India)
Barclays Bank PLC India

3rd reply from
Customer Service Executive (No Name)

4th reply from
Atish Shetty,
Office of Head Service
Barclays bank PLC
This time I got a case reference number HSE/081204/202/AS/CRD.When I track this with customer service they said they don’t have any information on this.


I request to you kindly do the needful or suggest any mode, so that I can settle this issue quickly. Now the amount as escalated to 11000 from 5700 with in 4 months.

Thanks & Regards,
Surender gudimalla
[protected]

Dear Sir/Madam,
My Name is Geetika Saini Card no [protected]
I got a phone call around 30 - 45 days back saying that there is an offer for BARCLAYS PRIORITY CIRCLE MEMBERSHIP which entitles me to Discounst and free trolley bag offer. I had categorically asked the person thrice, whether I need to pay anything I was told that I need not pay anything.I was further told on the phone that I would be receiving detailed information of the offer and strolley bag within next 15 - 20 days. Thereafter I get CARD STATEMENT of BARCLAYS CREDIT CARD stating that I need to pay Rs 6741.60 as the membership fees for the BARCLAYS PRIORITY CIRCLE.I was shocked to the statement.
I then called up BARCLAYS CREDIT CARD HELP LINE, they then asked me to call up one no[protected]. After calling that number I was told that they would investigate the matter. I told them that I am aware that all calls are traced and you can listen to that call in which I was not told about the charges.They asked me to call up after 7 days.
After 7 days I again called up, this time they said that they had investigated the matter and their quality officer had found that the caller had mentioned about the Fees of Rs 6000.00 and was told that they would not be reversing the amount and i had to pay the amount.
I have made a purchase of Rs 811/-only on that card. I will deposit only Rs 811/- which I have used before the due date and will not pay a penny more than that.I am spending considerable time in writing this note. I want some one to look in to this matter immediately and cancel the priority circle membership.
Secondly please put an enquiry on the conversation which took place between me and that Rep who gave me wrong information...
I have taken guidance for the same from the Indian Consumer complaint forum. I wish to extend my complaint to the court if I dont receive any co operation from your side...
I wish to cancel the barclays priority circle membership as well as the Card. I do not wish to use this card any more and deal with Barclays as this was the first time I was using the card and I am feeling cheated.

Dear Ms Meera Rawat.(Head -Service Gvernance Retail Banking and cards - Barclays bank) India

This is in reagards to the credit card number 4339*********014 in the name of Shyam Sunder Kasarapu.
I have made only one purchase using this card on 4th May 2008.
The payment due date was on the 9th of June 2008.
I dropped a cheque of 2990 on the 3rd of June 2008. however the payment was posted to my credit only on the 13th of June 2008. Citing reason for late payment, I was charged a late fee of Rs 500.00
and other charges during the statement period May 19 to June 19.
I called up the customer service the same month & requested that the late fee to waived off as the cheque for the payment
was dropped at the skypak location on time but was not posted on time.
My request was not honoured, hence I requested that my card be closed and I stopped using the card.
On the 7th of August, I spoke to to Mr. Adil Khan at customer service and on 12 Sep to Shainta abt the same was assured that the matter would be looked
into and all the fees and charges would be waived off.
That still has not happenned.
Now everyday I get calls from your associates about making the payments and about being reported to CIBIL.
Please note that I have been using credit cards since 6 years now and I have rarely missed any payments on my other credit cards.
I have been given a platinum credit card by your bank based on my history with the other credit cards.
Its my sincere request to look into the matter and waive all the fees on my card, that were charged, bring back my card to good status again so that I can use my card and give business to your bank.


Hope to hear from you soon.


Shyam Sunder Kasarapu.
[protected]

Now this is cancelled by Barclays bank.

1. Jogal Lakha Bhai, National Defence College
(Ministry of Defence), 6, Tees January Marg,
New Delhi – 110011 ……. Applicant(s)


Versus


1. Head/Sr. Manager, Barclays Bank, Nehru Place, New Delhi

2. Ms. Meera Rawat,
Head Service Governance- Retail Banking & Cards (India), br...

I have a Barclay's credit card (bearing no.#### #### #### 0167). I wish to inform to you that I was not getting regular statement. Yet I was making regular payment by checking my account online. As per best of my knowledge, my last transactional amount was for Rs. 835/-, but I have been slapped with Rs.25, 00/- bill on account of late fees. I dropped my cheque on 2nd August 08 before due date but the same was cleared on 20th August 08 (18 days later). Upon checking with barclaycard team, I am being told that Rs. 2500/- pertains to late fees. I am completely at a loss to understand this. This seems absurd and unreasonable. Would request anyone have some suggestion please let me know.

Dt. 10.12.08, I have recd a call from Barkley Bank. that your card will be delivered to u by 16.12.08 but till 19.12.08 my credit card not recd.

Thanks
Kanta Prasad

Hi,

I am Shilpa Gunda a customer for Barclay Credit Card.

I have a big problem with this card now, I have took the card since 5 months, In the month of Oct'08 I have received a phone call from Barclay telling about the priority Services.

I have spoke to that person almost for 25 Min duration, He explained me about the services benefits and offers.He said they will send a trolley bag etc.

But I have asked him just one query that is "Do you Charge anything for this"?

He replied no Madam we wont charge but one thing is please tell YES in the verification call and they will give you one dedicated number for you for your concerns.

After getting trusted I have accepted the call and said YES in the verification call.
But it was wrong what has happened by the end of the month I have got a statement mentioning Due amount of Rs 6741.6/- .

I was astonished by seeing the statement as I haven't use my card yet.I have been calling the customer care and priority circle from that day.Its all became of no use.

And now the amount is increased and distubing me with the calls and also the blank calls too.See one thing if you want me to be a customer for this please cancel your services and make my account to zero amount due, else please cancel my card.

I will be happy if I wont use your card anymore as I have trusted your services very well.

And now I received a call telling me to pay min amount of Rs 720/- by tomorrow at any cost, what is the purpose of this as I haven't use my card yet and making loss to me.

Will you repay my loss of amount and the toucher i am facing here.

Requesting you to resolve this case as early as possible and make me to have a normal breathe.This will be the proof of letter for raising a case in the court in case i face the problem further.

The priority circle answered me telling that I have accepted by telling YES in the verification call which is recorded, but have u people recorded the conversation that happened before this verification?

who is being cheated?The customer myself and you people just tell me to pay amount.

CustomerCare tells me to keep a letter to their services which will never accept.Always gets bounced mentioning "Remote host said: 550 No such user - psmtp [RCPT_TO]".

Please I want the solution within 24 Hrs.Hope you being the Barclay will make the customer happy and satisfy the work and the trust we have on you.

Thanks,
Shilpa

Hi,

I too am a victim of Barclay. When I was told about the priority membership, I asked them to send me a post or an email about the details. I also mentioned that if I liked the scheme I would sign up.

I have neither received the post or the email and now they insist on paying for something I haven't even seen. They are not even willing to share the recording of the conversation between me and the Barclay's executive.

If anyone of you have faced the same problem, please do get in touch with me. I think we need to collectively decide on how to stop them from cheating people in this scheme.

To
The Manager
Barclay's Creadit Card India

Thanks for giving the opportunity to mail atleast, as non of your customer care or your
credit card department guys are capable of clearing the queries. They only take the pleasure of
irritating people like me. Let me tell my irritating thing which I am facing with you guys.

I have received a call from barclay in the month of October'09 regarding some offers &
gifts they are giving without any extra charge, for which I said 'Yes'. Later in the month of
November'08 I've received the bill to pay about Rs.6741.60(against Barclay's membership).
I have called up[protected]/[protected] and requested for cancellation and I was asked to call
again after 4-5 days. Within these days I have received an SMS to pay the outstanding amount of
Rs.340. I did not understand why I am asked to pay Rs.340 when I haven't used my card yet. I have
forgot to call on 4-5 days and understood that they have cancelled the earlier Rs.6741.60.
On the 6th day I have received a call that my amount of Rs.6741.60 is cancelled.
Immediately after that call again I am called up from barclay asking to pay outstanding amount of
Rs.340. I asked them for what I have to pay Rs.340, they told me that I have not paid the amount
Rs.6741.60 on time and requested them that Rs.340 should be cancelled as Rs.6741.60 itself was
cancelled.

Now, after 2 days when I called the no's.[protected]/[protected]/[protected] to know the status
each of them tries to clear or cut the call from them by saying to call Bangalore no./ Bombay no./
Customer Care no. I'm fed up by doing 10 calls serially. I have come to know from these people
that the amount I have to pay is Rs.7081.60(Rs.6741.60+Rs.340). They say that the amount 6741.60 cannot be
cancelled and none of them have got authorization to cancel it. It was a shock to me.

They haven't send the gifts and in return they ask us to pay Rs. 7081.60. This is rediculous.

I clearly say that I have not accepted for any membership fee in the call and I am not going to pay
the amount too.

Now, I feel of cancelling my account and doesn't want to keep any sort of relationship with Barclay further.
Once the issue is cleared I want to break the Barclay's credit card and through it away for ever.

I want someone to take the issue seriously and clear it as soon as possible. This is a torture to me.
I haven't taken any loan from you to pay the amount. I believe you understand me.

Please do needful.

Regards
Sai KUmar
[protected]

Hi,

I have ben charged sum of Rs.6471.60 on my card for some Membership fee where in Bank is giving me some gift vouchers. I have never opted for this Membership and I had asked the Customer Service to CANCEL the Membership, but they are not going to cancel this Membership and asking me to pay the amount.
However I have not received the statement and any voucher till now.
I do not want any membership and please let me know what step I can take ahead.

Thank you

I am holding Barclays cards in India for more than 10 months and I am a member of your priority circle. Suddenly they have cancelled my one card without any reason. Why? Firstly they reduced my Credit Limit from Rs. 167, 000.00 to Rs. 137, 000.00. And now suddenly they have cancelled my card even after taking Rs. 5, 000.00 for Priority Circle. This is Blackmailing. MY accounts are uptodate. There are no outstandings. Why this?
Regards,
Harin Dalal

C 12, Shiv Tower, Ramdev Nagar, Satellite Road, Ahmedabad 380015, India
Mobile: [protected]
e-mail: [protected]@yahoo.com

This is Vishal H. Surve holding Barclay Credit Card no. [protected] from Mumbai . I had received call from Barclaycard priority few day’s back. The caller told me that they are offering some facilities to selected Barclaycard holders, which offers free holiday stay with our listed hotels, discounts on shopping from our listed shops etc.
I suppose that they are offering me because I have use the same Credit Card first time and they are offering just to encourage my purchasing with this Credit Card. I ask to the caller if you are offering me the same facility free of cost that kindly provide me the same.
After this I have received one conformation call. This time other caller ask me about my Birthdate, my address, Cell no. Etc
and he had finish without providing my any idea about joining fee, terms and rules for the cancellation of the same service if any.

After receiving statement of Barclays Credit Card came to know that the same offer is availed me by debiting my Credit Card.
On 17/11/08 I had talk with Barclaycard priority customer care regarding the same and they told me to contact on 19/11/08 for feedback.
on 19/11/08 when I call to the Barclaycard priority customer care they inform me that they have check the conversation of caller who offers me the same offer which was in the correct manner & you have given your consent. Now how do I come to know that it’s true. There is no transference between the transaction what is forced on me to pay.
Now i am receiving almost every day one call from different different callers of Barclay collations Dept. who are forcing me to pay Barclays Credit Card Priority Circle Service fee Rs. 6, 000/- and the Service Tax Rs. 741.60

Thanks and regards,
Visha H. Surve
[protected].
[protected]@yahoo.com