Barclays Complaints & Reviews

Respected Sir,
i put a real copy which is forworded by me to barclays bank credit card department and till i am not getting any single reply from them. i send them 7-8 mail before 20-25 day. Executive said me that we will revart to you within 5 working days but till i am not getting any reply and every day i attend 7-8 call from barclays bank and i give same clarification to all executives after may clarification all executives said me we are forward your complain to our senior but no result.They are disturb me lot for the same rather than solve my problem. so please help me for the same as soon as possible.
Subject: - Reversal of Charges on my Barclays Credit Card
Respected Sir,
My personal details are mentioned below
This is Bhavesh Rajput here and I have one complain to you about my Barclay card just before 30-35 days. I got a call from your side regarding the membership of Barclay priority circle and for some miss communication I m not able to heard about the charges of the same. Now you charge me 5000/- Rs and service tax. Total amount charged to me from your side is 5618/- Rs for the membership fees.
Now I donʼt want any membership in Barclay card and till I am not using any facility of priority circle so my kindly request to you just reverse this charge in my Barclay card account.
I discuss with customer care executive but she told me that they are not able to any type of cancelation. And I must have to pay this amount.
So kindly do the needful
Otherwise I am not paying this same amount. U can saw my previous relationship with Barclay. There is not a single late payment. You have a good record of mine. So please give me fever.
So you just reverse my charges as soon as possible.
My Credit Card details are mention below
Name: - Bhavesh K Rajput
Credit Card No: - [protected]
Address: - Plot No-548/2, Sector 6 B, Naman Society, Gandhinagar-382 006
Mobile:[protected]
Waiting for your positive reply

Thanks and Regards,
Bhavesh Rajput

Hi,

I'm raj ganesh my card# 4339**************1657, my bill date is 17 of every month and due dt is 06th of every month. in the month of august i droped a chk in skypak drp box. i dont know where the chk went and the account was moved to collections & also chrged some late pymt fees. Im not able to tolerate the pressure given by the agents, per day i use to receive 120 calls from them and ill atten the call them but nobody will be there to reply me... ill be shouting like mad & if i try to reach them also the same thing will happen. atlast one day i got the representative online & i paid their requested amount. you know becoz their mental pressure while im riding my bike they were keeping on calling me continuously i attended the call the same thing happened they didnt speak at all. at the moment i met with an accident. hence barclays banks & collection agency is responsible for that accident which occured to me. lets come to the point again this month october i dropped a hdfc chk on oct3 for 2 thousand in the same drop box and i also cld and updated one of your associate that i dropped a chk and im not ready to make any late pymt fees again collection agents started to screwing me in the sameway like receiving 90 or 80 calls, so i cld barclays i enquired abt the chk they just sd chk is incomplete.
Am i mad? to drop a incomplete chk. i have a proof in my hand for what are the problem im facing by you guys. anyway i got a rep on line after keeping on calling them and again i made a pymt on[protected] to the collection executive mr.velkumar from BSA infomedia Private limited for the amt of 1300.00 rs. and receipt# C79066. but still im recving 80 calls per day from somany collection agency numbers and not one will talk to me, they will just disconnect the call. i use to call and update the same info which im giving you rightnow and if i question abt continuous calls and why they are not speaking to me. the agent reply will be in a single line. "its a system generated call and its a tech problem, sorry for the inconvinience" but you bankers dont know what are all the problems we are facing becoz of you guys. really you guys troubling me a lot. i dont want your money and i dont want to cheat you guys so that the reason each & every time im calling asking the executive to come and collect the pymt. pls allow me live free in this beautiful world pls or you guys resp incase anything happens to me. again i have proof for every thing including call recordings, my ph bill, my accident reports, etc; anyway i going to file a police complaint against the you and im going to sue a case against the you. im damm sure about that you should pay for these trouble what are all im facing by you guys. pls take it as high priority complaint and do the needful or im ready to face you guys in the court. waiting for you reply.

Thanks & regards
Rajganesh.

Hi,

I'm raj ganesh my card# 4339**************1657, in the month of april i recvd a call from pririty circle... any way i accepted to apply for the holiday voucher and trolley bag... but just 2 days before only i recvd a holiday voucher and i didnt receive any trolley bags... i was trying to call them for past few months always their number is busy... really im not able tolerate this so im going to file police complaint and seu a case against them... pls take is a high priority mail & do the needful

Thanks & regards
Rajganesh.

I have a Barclay credit card. When ever I took this card they called to my mob and sale a product of Troly Bag and servises worth Rs.5000/-Which I have not received.
They told after payment you will get the product.Because of bad service I decided not to continue with that product so I called to Customer care and told to cancel the Rs 5000/- service which is a customer not received the service.But they denied. I am still paying the interest of that amount .Please help. I donot want the service itself.If I drop the check as per ther instruction before 7-4 days still it will not clear and I am penalized with Late fee and other charges.After informing to Customer care they are not responcing.at last they gave me a number of Bangalore Its only ringing and I am getting bill with penalty...Pls tel me how to go about this ...

Barclay bank people they dont have any business ethics they really make ur life worst if by chance you they dont receive the payment on time at least in a day around 6-8 times they will give u the miss call when u pick up no one on the other side. If we ask these question to the customer care they its a system fault. They really dont understand the people. above all Barclay doesnt have any coordination among them selves. They really make life hell.

Respected Sir/Madam,

I am a Barclaycard holder ( CARD NO: [protected]). I was offered an invitation to priority circle membership which according to my understanding was offered free of cost. But on 18/09/2008 my account reflected a charge of Rs. 6000/- along with a service tax of Rs. 741.60/-. So a total of Rs. 6741.60/- was charged in me for Priority circle membership. I was totally taken aback and promptly called back your customer care. They took down my complaint and upon enquiry from me after 72 hours they said that the charges cannot be reversed as apparently i consented to the proposal after knowing about the charges.

I totally disagree to such an acquisition and after i went through your terms and conditions for priority circle, according to Clause 2, subclause b., and c.,

b. The participation of Cardholder(s) in the Program is voluntary and if a Cardholder(s) chooses not to participate in the Program, then he/she shall inform/intimate the Bank in this regard within 21 days from the date of the amount has been debited to his card account, in the manner as indicated by the Bank at its sole discretion from time to time. In the event, a Cardholder(s) decides not to become member of the Program and has communicated the same to Bank within the 21 days mentioned above, then the Bank shall reverse such charges received from the Cardholder(s) provided that the Cardholder has not availed any benefit of the programme.

c. Subject to terms of 2 b above, If a Barclaycardholder decides to withdraw from the Program, then he/she shall intimate the Bank of the same. Upon withdrawal from the Program, all Charges pertaining to the Program, borne by Barclaycardholder, shall be reversed.

I again called up your customer care at priority circle, and expressed my decision to withdraw from the programme clearly in straight words, siting the terms and conditions as above.

But till date whenever i called cust. Care to verify the reversal, they are telling that the fees cannot be reversed.

In this regard I am requesting Consumer complaints officials should take actions against BARCLAYCARD priority circle on this issue.

They should cancel the membership and revert charges to my account.

A PROMPT ACTION IN THIS MATTER WILL BE HIGHLY APPRICIATED

Sir
I am Credit Card Holder of Barclay Bank for approx. One Year having Card No [protected] .and facing problem that
I have no any Purchase but the bank has Wrongly debited the Club Cirs Le Fee of Rs. 5000+ Rs. 618 as service Tax only after Tele Talk without any commitment from my side. I received a Tele Call from the Bank Persons saying that they will send me schedule but i did not receive any schedule from the bank but only one sided tele talk they debited the said amount in my bill.

Following is the detail of few of my requests regarding the subject as sited below to your Barclay Bank customer care, /representatives and executives.
1) Tele conversation with M s Babita at Bombay on dated 27/08/2008
2) Tele Conversation with Mr. Mustan at Bombay on dated 1 Sept-2008
3) Tele conversation with Ms Reshma at Bombay in the Ist Week of Sept-2008
4) Tele coversation with Mr. Subhash at bombay
5)Tele Talk with Mr. Arun on [protected] dated 09/09/2008
6) SMS to Mobile [protected] in the first week of Sept-08
Then so many Emails dated 25/09/2008 to
16th oct-2008
Inspite of several calls, Emails & SMS there was not any +ve response from Bank side

Now I request your good self to look into the matter talking with Bank personals resolving the matter

Regards
Romesh Bhardwaj
Chairman Crime Prevention Bureau(Regd.) Punjab
10607, Santosh Nagar Haibowal Kalan, Ludhiana
Mobile[protected],
office:[protected]

I have been using the credit cards from past 10 odd years but has never came across such pathetic customer service and such an annoying service by any Bank. The bank which boasts of an international repute and behaving in such disgusting manner.

I have been charged Barclays Priority circle fees, which I was asking them to reverse from the very moment it was levied on my card, and it has taken 4 months for the Barclarys credit card team to let me know that these charges cannot be reversed. When I raised this concern I was told that as an arrangement I have to pay INR 390/- and they would waive off the charges, which I agreed and paid only to avoid harassement by these guys.

Even for collecting the amount every 10 mts I used to get call to check whether I am ready with the cash so that they can send their executive to collect the same. Their executive finally made it after 2 days of my agonizing exprience of telling the Barclays customer care that I am ready with INR 390 to the make payment as I was departing with a huge fortune of mine!!!

Its almost a week I have paid the amount, I am still continuing to get the SMS and calls asking for the receipt number/ payment outstanding, being referred to credit bureau and what not, I have written email updating the recipt number of the payment done and also gave the number to atleast 10 customer care executives, but still continue to receive the calls and SMS !!! I am surprised whether the so called International Bank trying to have a footing in Indian market does have any kind of systems in place or the sole motive is to harasse Indian public??

I have decided firmly that never again will I be associating my self with this Bank and would not even recommend to any one of this bank.

I hope that I would be previlaged enough after loding complaint here that I will not be receiving any SMS or calls from this bank.

Thanks,
Mahesh

Dear Customer Care,

I am Pooja Upadhyay. I am working in Capgemini Mumbai 1 office. I had applied for Barclays credit card 4 months back but I didn't received it yet.

Could you please provide me any information about my credit card and please dispatch it to me as soon as possible.

Thanks and Regards,
Pooja Upadhyay
Mob no. [protected]

my name is anisha. i had taken a loan of 3 laks from the above said bank. till date iam pay it correct. now i have resigned my job hence my salary account is closed. hence i requested them to close my ecs and requested for a collection agent to come and collect the emi or i said i would dorp a cheque in their drop box. but there did not agree for it and are threating me to open a new bank account and give them the cheques for it. right now i am not working as i had a baby. but they r forcing me to open a bank account. or else they will collect the bounce charges every month. which is 460.00. this is not fare. please help me. already i have to pay 5 lks for getting 3 lks loan. please me.

I have been a customer of Barclays Bank for about a year now using their Gold Credit Card. Pls note that I am also their Priority Circle Member for which I had to pay a hefty amount of Rs. 5000 on a promise that they would give me Reward Points on that amount (false promise). The strange thing happening with me is that I do not receive my credit card statements but am asked to make the payment on the basis of the SMSes that I keep on getting to make the payment of a particular amount with no details. If one doesn't pay that (obviously one is not a fool to pay before seeing the details of the expenses one is billed for) amount, he/she is charged for late payment (penalty) as well as the interest on the outstanding amount. On top of that, they send SMSes saying that the statment has been delivered on _____ date with __________AWB no. (fake no. of course) as I never received those statements by courier. When I called the 'customer care' several times to lodge my complaints, they had no answer. Surprisingly, they do not have a facility of 'online statements' which one could download and print, which even our national banks also have. I then asked them to send my statements on my e-mail. Only once did I receive a statement on my e-mail and that also after 15 days of the due date. They asked me to make the 'minimum payment' saying that I would not be charged any penalty or interest charges once I make the payment for the minimum amount. I just do not understand how this bank is functioning in our country with such a poor set up and lousy services. They should better assess themselves if they want to do serious business in India.

this is ref to my credit card no {[protected]} . I have this account for the last one year but from the last 3 months i am not getting my stmt and i am not able to pay bec of that as i have being paying the amt in full every month but it is not possible for the last 3 months ...I have talked to your customer care people but are patheatic they do not know about the account they cannt tell whats the min amt due ... like in the month of july they gave me a minimum amt of 830rs but it was 850 or 860 rs I paid the amt but then they applied the late fees and then the overlimit fees... Moreover nor your online systems are working and not your telephone numbers its very very very difficult to contact you every time ... there fore i want a pay off amt and i want to close this account ...

I WILL NOT PAY THE LATE FEES AND THE OVERLIMIT FEES ANY MORE AND I AM PAYING A AMT OF {

{{{ 13500 RS}}} ON 12 OF OCT ONLINE FROM MY CITIBANK

WATING FOR YOUR REVERT

ABHIMANYU DUTTA
PH [protected] /// [protected]
GURGAON
HARAYANA
INDIA

With utter disappointment, i hereby convey my dissatisfaction for the harassment by Barclays' people, who have been calling and smsing me day in and day out with reference to some money that according to their records, i am liable to pay.

the history of that partiular transaction goes like this:
on 25/27th Mar 2008, some transaction on a/c of irctc was made for rs. 1004/- which according to me is a fake one.

inspite of registering my complaint 5/6 times with Barclay customer care dept and mailing the letter to carry out the investigation too, the call center people and so called recovery agents have been calling me 15-20 times in a day and are sending reminder smses.

this shows a complete lack of coordination b/w the depts and unwillingness to help the customers, on their part.

also, pls note that i am honest enough to pay all my dues well on time for the services that i have used.

its is very unfortunate to realise that Barclays being such a big company works like this!!

THEIR CALLS AND SMSes ARE HAMPERING MY PROFESSIONAL AND PERSONAL LIFE AND THEREFORE I AM HEREBY REGISTERING A CASE IN CONSUMER FORUM, AGAINST THEM FOR THE SAME.

Hi,

This is to bring to your notice that Barclays which is one of the reputed banks in UK has such a pathetic reputaion in India and the way they cheat innocent customers


2-3 weeks back I got a call from Barclay Priority Circle representative that i can avail the facility of IRC hotels absolutely free with out any charges.since i am a travel freak...i confirmed from the rep "are you sure there no charges "...he said NONE...so i asked i would like to avail this facility.


Now when i have received the statement it shows me a charge of Rs.6000 for the free travel .I immediately called up your customer care to inquire.

Firstly it is very difficult to get through you IVR.and then finally when i got to speak to your rep i was put on hold for more 15 mins by your representative .When i asked that i need to speak to your supervisor the call was transferred to NEHA who was very rude and said she has no authority to cancel it.She was not ready to give her employee ID and any office address in delhi ...she only kept saying that she has no authority.I wanted to meet some one personally from Barclays so that he/she could solve this problem but NEHA was adamant that she will not give the address.

I am very furious with the kind of customer service i have received from Barclays representatives.

I need an immediate action against barclays.They cannot fool people around and charge them money for no reason.I need that an inquiry should be conducted and the recorded converation between me and the barclays priority circle representative should be examined to prove the fact that i was cheated.

I have decided not to pay a single penny till the matter is sorted out.I feel cheated by Barclays.It is really sad that such companies exsits in India...i feel my human rights have been violated and i am sure other people who are barclays customer must have a similiar feeling

I want this issue to be sorted out asap.

Aditya Nag Pingili.
card no:-43** ** ** 6027

HI,
I have a Barclay credit card, in may I received a call from Barclay people saying that they are going activate priority circle to my card.
I asked them weather it is going to be charged they said no and I asked them to activate the service. when I saw the bill they have charged me 5000 plus taxes next movement I called customer care they said we are not the concern department (then why did they put the customer care to screw the public) they have given another number when I called there they simply lifted the call and hanged up, it went nearly 5-6 times, again I called customer care they have given Chennai number same thing happened again I called the customer care this time they have given Mumbai number same thing happened, like I called all the major cities India I got fed up again called Customer care explain the situation then they have taken the complaint .
But till now they have not resolved my problem and they calling me to pay the bill this is ridiculous…
The worst service they have……

Regards,
Isaac

I am holding barclay yatra.com card nearly from last 3 months.(end August ) . till date i didn, t get the pin number of the card . i talked may times to the customercare exectutive and one of the
executive told that they have dispatched the Pin number in a local post on 10th sep . but till date i didn, t recvd and i have written many mails to them ( even to their head office ) but till date no response form their side. and one of their executive told that they have send th esame in local post and their responsibility is over. this is the reply i got.

iAM ENCLOSING SOME OF THE CORRESPONDENCE WHICH I DONE REGARDING THIS MATTER
regards
Rajesh
from handtex inc <[protected]@gmail.com> hide details Sep 26
to [protected]@barclays.com
cc [protected]@barclaycard.in
date Sep 26, 2008 9:09 PM
subject Pin Number not recd
mailed-by gmail.com

Dear Ms. Meera Rawat,

I am writing this mail reg. for Pinnumber i think this is my may be 10th email. Till date i didn't receive my pin number
every time when i speak to customer care they told it is already dispatched on 10th sep but till date i didn't get
yet and today i have spoken to the cc Mr. Ravinder and he told it is under process & it will dispatch with in 2 days .

so request you to look this mater as serious and confirm me

rgds
rajesh



[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Sun, Sep 21, 2008 at 12:28 PM
Subject: Pin Number & Statement not recvd
To: [protected]@barclaycard.in



To,
Barclay card
Director - Card Division
Attn : Mr. Kusal Roy,

I am sending you my below email from last couple of days, but till now i din, t get any reply from your side and it is very difficult to get your number, i have asked your customer care executive regarding fro my above statement on i think 16th Sep, regarding the pin number i am calling your CC from SEP1 onwards and at last they told the have dispatched the same on 10th Sep but till date i didn't recd . regarding the statement i told the CC executive to send the statement via email and he told he will send request and will send the same that also i didn't get yet.

Yesterday i called and they told that i will get it by latest in the evening. but i didn't get yet.

But today i called your Customer care and i spoken to your executive ( Mr. Prakash in # [protected] time11.49 i have spoken to him about 12-15 minutes ) he gave me a surprice answer regarding the pin number that he told he have send the PIN NUMBER in LOCAL POST ( see iam surprising i am holding 3 other cards also some send by courier and some by registered post ) he told after sending the Pin number He ( barclaycard ) is not responsible for this if it recd or not. this is the service you are providing and he told me that yesterday is saturday we are off and no body picked the phone . this is the response i am getting . very stupid and no value message.

SO i request you to look after this matter and urgently take necessary action in this matter .

Hope i will get a good response from your side.

Regards
Rajesh





[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Sun, Sep 21, 2008 at 12:00 PM
Subject: Pin Nuber & Statement not recvd
To: [protected]@barclays.com






REMINDER !!!

[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Fri, Sep 19, 2008 at 10:29 AM
Subject: Pin Nuber & Statement not recvd
To: [protected]@barclays.in

Dear Sir,

CARD # [protected]
RAJESHKUMAR
CELL # [protected]

After many reminder till date i didn't recd my pin number for the above card. i got a confirmation from last week that the pin number was dispatched on 10th sep through post but till date i didn't recd the same . if i tried to contact the costumer service but it is very difficult to get always busy and every time the server will be down. the service is very bad... it is very difficult to continue the card

Also i asked them to send the statement in email my email and the customer care executive told me that they have registered the same and will get the statement through email.


PLS NOTE I AM CLEARLY INFORMING YOU THAT I DIDN, T GET MY STATEMENT 10 DAYS BEFORE THE DUE DATE I WILL NOT PAY ON TIME AND WILL NOT GIVE ANY LATE FEE OR IF YOU TORCHER ME I WILL GO TO COURT AS PER CURRENT SUPREME COURT ORDER.


So request you to send all the details on time..


Hope you will take necessary action on time.

awaiting your reply

Regards
Rajesh

from handtex inc <[protected]@gmail.com> hide details Sep 26
to [protected]@barclays.com
cc [protected]@barclaycard.in
date Sep 26, 2008 9:09 PM
subject Pin Number not recd
mailed-by gmail.com

Dear Ms. Meera Rawat,

I am writing this mail reg. for Pinnumber i think this is my may be 10th email. Till date i didn't receive my pin number
every time when i speak to customer care they told it is already dispatched on 10th sep but till date i didn't get
yet and today i have spoken to the cc Mr. Ravinder and he told it is under process & it will dispatch with in 2 days .

so request you to look this mater as serious and confirm me

rgds
rajesh



[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Sun, Sep 21, 2008 at 12:28 PM
Subject: Pin Number & Statement not recvd
To: [protected]@barclaycard.in



To,
Barclay card
Director - Card Division
Attn : Mr. Kusal Roy,

I am sending you my below email from last couple of days, but till now i din, t get any reply from your side and it is very difficult to get your number, i have asked your customer care executive regarding fro my above statement on i think 16th Sep, regarding the pin number i am calling your CC from SEP1 onwards and at last they told the have dispatched the same on 10th Sep but till date i didn't recd . regarding the statement i told the CC executive to send the statement via email and he told he will send request and will send the same that also i didn't get yet.

Yesterday i called and they told that i will get it by latest in the evening. but i didn't get yet.

But today i called your Customer care and i spoken to your executive ( Mr. Prakash in # [protected] time11.49 i have spoken to him about 12-15 minutes ) he gave me a surprice answer regarding the pin number that he told he have send the PIN NUMBER in LOCAL POST ( see iam surprising i am holding 3 other cards also some send by courier and some by registered post ) he told after sending the Pin number He ( barclaycard ) is not responsible for this if it recd or not. this is the service you are providing and he told me that yesterday is saturday we are off and no body picked the phone . this is the response i am getting . very stupid and no value message.

SO i request you to look after this matter and urgently take necessary action in this matter .

Hope i will get a good response from your side.

Regards
Rajesh





[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Sun, Sep 21, 2008 at 12:00 PM
Subject: Pin Nuber & Statement not recvd
To: [protected]@barclays.com






REMINDER !!!

[protected] Forwarded message[protected]
From: handtex inc <[protected]@gmail.com>
Date: Fri, Sep 19, 2008 at 10:29 AM
Subject: Pin Nuber & Statement not recvd
To: [protected]@barclays.in

Dear Sir,

CARD # [protected]
RAJESHKUMAR
CELL # [protected]

After many reminder till date i didn't recd my pin number for the above card. i got a confirmation from last week that the pin number was dispatched on 10th sep through post but till date i didn't recd the same . if i tried to contact the costumer service but it is very difficult to get always busy and every time the server will be down. the service is very bad... it is very difficult to continue the card

Also i asked them to send the statement in email my email and the customer care executive told me that they have registered the same and will get the statement through email.


PLS NOTE I AM CLEARLY INFORMING YOU THAT I DIDN, T GET MY STATEMENT 10 DAYS BEFORE THE DUE DATE I WILL NOT PAY ON TIME AND WILL NOT GIVE ANY LATE FEE OR IF YOU TORCHER ME I WILL GO TO COURT AS PER CURRENT SUPREME COURT ORDER.


So request you to send all the details on time..


Hope you will take necessary action on time.

awaiting your reply

Regards
Rajesh

I have the Barclays bank's Credit card. I have very bad experience with it. Customer care executives are very rude and unproffessional. really i have never seen like this. They will never help you.
I requested many times for the cancellation of "Barclays Priority Circle". but they didnot done this. so i m paying havey intrest now. In future i"ll never use this card.

DEAR SIR,
I AM A CUSTOMER OF BARCLAYS BANK CREDIT CARD SINCE MARCH, 2008. MY CARD NO. IS [protected]. I WAS GIVEN A CREDIT LIMIT OF RS.1, 10, 000. BUT BANK DECREASED IT TO RS.77, 000 WITHOUT GIVING ME ANY INTIMATION. AND ON AUGUST.05, 2008 I MADE A PAYMENT OF RS.50, 000 THROUGH CITI BANK DEMAND DRAFT(No.551374). DUE TO SOME BANKING REASON IT BOUNCED. I GAVE REQUEST TO BARCLAYS BANK ON AUG.08, 2008 TO GIVE ME A REASONING LATTER FOR THIS & AFTER THAT DAY I MADE AROUND 30 CALLS TO THEM BUT THEY ALWAYS SAID ME TO WAIT FOR FEW DAY. TWO MONTHS HAVE GONE TILL NOW, BUT I HAVE NOT RECEIVED ANY LETTER OR ANY E-MAIL ABOUT THIS. INSTEAD OF GIVING ME ANY LETTER, THEY HAVE CHARGED ME RS.562 AS BOUNCE CHARGES.
ON OTHER HAND CITI BANK HAS BEEN CHARGING ME EMI FOR 3 MONTHS & SAID IF I WILL NOT GIVE THEM REASONING LETTER THEY WILL NOT RELEASE MY CREDIT LIMIT.
DUE TO THIS MATTER I AM VERY VERY DISSAPPOINTED & MENTALY DISTURBED.
KINDLY, HELP ME INSTANTLY. I WILL BE THANKFUL TO YOU.
THANKING YOU,
YOURS FAITHFULLY,

SANDEEP SHARMA
CARD NO. [protected]
MOB. NO. [protected]
ADD. 226, INDIRA VIKAS COLONY,
NEAR NIRANKARI COLONY,
DELHI - 110009.

i have never purchased the Barclay credit card. but i am getting daily calls from Barclays credit card harassing me for payment of Kavitha on my phone number [protected]. despite of my repeated requests denying that the numaber does not belong to Kavitha i am being harassed. hence forth if i received or harassed by you i have to take legal action.

regards

beni gopal sharma.

the numbers from which i am receiving calla are:

std code : 011
ph. nos : 46505900, 42296600, 46041800, 42296600, 46505800, 40557100, 30895200

My following email explains the experince and torture of being a Barclays Credit Card Customer

Thank you for being of enough pain for being a Barclay Customer and continue to do so even after offering to discontinue services after paying what was due.

I would again be taking time out to describe my problem:

Extra amount charged: Remarks
Statement Date Amount Payment Date Paid on Amount Paid Late Payment Fee Service Tax Debit Interest Service Tax
24-May-08 12588.35 13-Jun 11-Jun 12588 (dropped at Dayal Opticals, Lajpat Nagar) Bank called me for two weeks saying payment not received and suddenly the payment got debited from my account
24-Jun 10330.66 14-Jul 12-Jul 10331
(dropped at Dayal Opticals, Lajpat Nagar) 500.00 61.80 360.44 44.55 This cheque was never received by the bank. Till here however I had agreed and paid the above extra charges.
24-Jul 23262.33 immediate 30-Jul 21240 500.00 61.80 440.43 54.44 Paid to DSA but still bank did not receive it for more than 2 weeks. And as usual fraud DSA who give all sorts of fraud numbers and addresses. NUMBER NEVER PICKED OR RECIEVED
also attached is an email (email content as below) which waives my charges of 360.44 & 500 from June 08 statement which never reflected. NO INTER DEPARTMENT COORDINATION
after this I broke card and sent it back and received a letter dates 13th September asking for a due of 1056.67
24-Sep 3456.5 immediate What for??

I have attached all the communication received and sent to Barclays so far and propose that there are no dues which I have to pay. All that is shown due are late fees & interest charges which I’am not liable to pay. Had it been my fault would have paid these small amounts and have enough capacity and intend to do so.

Its been a pathetic experience with Barclays and highly de-recommend the services, infact given an opportunity would never even want Barclays as my client for being so disorganized, dishonest and non customer oriented approach. The most disgusting, ill trained & abusive customer service team have ever come across.
The latest one is some Manoj Kumar calling from [protected].

___________________________
thanks for email / with my regards,

R Vishal Oberoi


IMPORTANT NOTICE:

"This email is confidential containing Market Xcel Data Matrix confidential information, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender."
________________________________________

From: Service : GRCB India [mailto:[protected]@barclays.com]
Sent: Monday, July 28, 2008 8:04 PM
To:
Subject: [protected]:Customer Complaint

Dear Mr. Oberoi,
We refer to your e-mail requesting for reversal of charges debited to your credit card account.
At the outset, we regret the inconvenience caused to you.
As requested, we confirm having reversed the finance charges of Rs. 360.44 and late payment charges of Rs. 500.00 levied to your account as reflected in your statement dated 24/06/2008 . Please note that the credit for this reversal will reflect in your next statement.
We trust that this resolves queries to your satisfaction and look forward to your continued patronage.

Yours sincerely
Customer Service Executive

24 Hour Customer Service Helpline:
Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]
Faridabad / Ghaziabad/ Noida / Gurgaon Mobile Operators:[protected], Private Landline Operators & BSNL customer:[protected]
Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222
Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]
Rest of India Mobile Operators: (city code[protected] & Private Landline Operators: 60004444 / [protected] from MTNL/BSNL Landline Phones
Email Service ID [protected]@barclays.com
Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log on to www.barclaycard.in

"Please do not reply to this mail, in case you need further information / clarifications please write to [protected]@barclays.com"


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