Barclays Complaints & Reviews

I have been using the card for five months and I have not recieved the statement for even a month. I paid the first month and second month bill of Rupees 55000 and only by knowing the amount through SMS. I have not paid the third month as I did not get the statement and I called the bank requesting for the statement for over 19 times in a month and they dont give a reference number for the call. To get a written documentation I send three emails and have not heard from them even once. Now its been two months and from the last one week I am getting ten phone calls every day from collections and all I tell them is to send me the statement for all the three months and I will make the payment within 48 hours. However, there is no statement till date. Worst service in india

Let me start with the statement “I am really disappointed for having chosen Barclay Credit Card”. I have been holding this card since July 07. I have always been paying my complete dues on time and every time.

However I continue to receive calls from our collection agent at every odd hour for the payment. To mention about the recent incidents, last month I had dropped the cheque of the due amount at least 4 working days in advance, but due to some strange reason the payment was not received on due date and I was forced to pay it online. This ended me making 2 payments for the same amount due.This happened in the month of July 2008.

The saga is repeated for September month as well. I have deposited the cheque for the complete due amount as per their last statement on 10th of August for a payment which is due on 15th August. However the payment got debited from my account on 20th August.

I have still more surprise in store which unfolded when i recieved my statement, i was levied late payment charges + interset charges.

I have called several times to their customer harrasment centre which they call as customer service centre to lodge the compliant but of no use, i have written emails both to thier india office as well as UK office. Thankfully my email was acknowledged from their UK office, but its indian office is still to open their mail box.

i strongly believe that such banks knowingly delay the cheque collection process so as to levy hefty fine from customers who pay in time.

Is this the way a leading Bank operates?

I have few questions to be answered.



1) What is the process you follow to track the cheque collection from various drop boxes?

2) What you expect a customer to give you a proof for having dropped the cheque on time?

3) What will make you believe from a customer who repeatedly tells about the payment being made and also gives the cheque details?

4) Can a customer like me be paid for unnecessary mental harassment?

5) Add to this will be the late payment charges you will be debiting for no fault of the customer



Just to reiterate here I have dropped the last month’s cheque at B N Putallingaraju, Jayanagar 4th Block, Petrol Pump on 10th of August at approx 10 AM.



In view of this extra ordinary treatment by Barclay Bank, I request the following:



1) Please put me in DND List. My contact No is[protected]

2) Please cancel my cards, of course I will pay the amount due towards merchandising not the late payment charges if you are levying any.



I expect an early response .

Hi,
Around 3 month back I got a call from the Barclay credit cards department asking about the priority circle, in the confirmation call I asked the person again is there is any kind of charges then they said it's absolutely free of charge.They even told me that unless i used this i will not be charged.They said that they have been sending a document which i have to sign and send it back to the barclay bank...after that there is no written communication to me from barclay credit card till now.
All the communication was full of confusion and misselling.
In between I have done few shopping and paid the amount. Few days back I got a call from barclay bank ask for the outstanding balance, when I logged the complain they come with the some reason and said that the amount can't be undone.
After that when I talked to one of the customer care executive[protected], he has given me 2 numbers ([protected] & [protected]) and asked me to call on one of these 2 numbers immediately to get this amount undo.
But when I tried [protected] then "This number is out of service" was coming and when ever i used to call on [protected], every time my call has been rejected from the other end.
I also tried to call on hyderabad Customer Care[protected], but even holding the phone for more than 45 minutes, it's always said that "All the Customer care excecutive are busy, please hold the line", i tried for continuously 5 days...but failed to connect to Barclay Damm credit card department.
After few days again i got a call from barclay for the payment, i said about my problem for the last 5 days, then they said that we are sorry sir but now we can't do any thing and any cost you have to pay the amount. I feel like I have been trapped.
Form last few days I am continuous getting the Automated calls from barclay credit cards department regarding the payment. I am getting around 10 calls on daily basis and 5-10 msgs, (I don't know whether I bought my cell for barclay people use or for me only)... I logged a complaint about this also, they said they are sorry but they can't help it out... Even i am getting calls from few gurgaon number on which person on the other end never speak a single word. I am sure all these numbers belongs to CC of barclay.
Those numbers are ([protected], [protected], [protected], [protected]).
I alredy registered for Don't call registery even then I am getting the calls.
I don't know what should i supposed to do in this matter. But all I say to warn other people please don't go for this priority circle offer.

1st September, 2009
I am Chirag sagar, Gujarat.

I am holding Credit card of Barclays Bank. I had received credit card statement around 08/08/2008, the payment due date is 22/08/2008. I had already deposited cheque in Sky Drop Box on 18/08/2008 at Sky Drop Box Bharat Petroleum, Drive-In Road, Ahmedabad. But the calls on behalf of Barclays Bank coninuous messaging & calling on my mobile, I had also inform them the cheque details but they can't stop calling & messaging. They are torchering me.
Request them to check with Sky Drop Box for my cheque & don't disturb to customers.

Chirag Sagar
Ahmedabad
+[protected]

I have requested barclay card to reverse the priority circle membership vide my Email dtd17.0608 and I have got reply from there on 22.06.08 that the fees has been credited in your account and will reflect in my next statement but from that I have got two statements but the fees has not yet reversed till date and they have charged interest nad other charges apon the membership fees of Rs.5000/-and calling me to pay the dues 20 times a day and harrassing me that you have to pay the amount or call at priority circle customer care no[protected]/ [protected] but all these number are always busy, I have tried so many time no executive is free to attend the call.

Hi..

I am using the Barclays Credit card from past one year. From last three months they are charging me Cheque bounce, Late payment fees and Taxes for no mistake of mine. As normally I drop the cheque before the due date. As they dont have a local clearing in Bangalore, they should endorse my cheque with HDFC bank and should be sent for clearing to my bank. As they are not endorsing the cheaque properly its getting bounced from my bank. For that they charge me cheque bounce charges 500+tax and they endorse the cheque properly and send it for clearing and cheque wull get cleared. After that they will charge me 500+tax saying late payment fees. Apart from this charges I will 10 to 15 calls everyday from the collection department saying I have not made the payment...
IS THIS IS THE WAY OF DOING BUSINESS.. WHY SHOULD I PAY ALL THESE CHARGES FOR NO MISTAKE FROM MY SIDE...CAN ANYBODY REPLY ON THIS...

Ravi N Gowda
[protected]
Bangalaore

It is submitted that I have been using your Barclay Credit Card from long time and I never missed to pay back my dues. I have receiverd your statment in the month of April because of which I forgot to pay my dues or minimum dues. Further I have withdrawn cash from this card. later on I have received call from your bank representative that your card is overlimit by withdrawing this cash money. I got shocked to know that fee/ charges amounting to Rs. 1235/- has been imposed for withdrawing cash being overlimit and late payment charges that is only because I had not received the statement. It is pertinent to mention here that as per your statement I have withdrawn case on 24.5.2008 and the same has been deposited on 05.06.2008 as reflected in your back statement. I think in no way it can be jutified besides it should be waived off by your bank being old and regular customer, With this such a shocking experience I do not want to continue to be customer of your bank. I am hereby surrending the credit card and I will deposit only the genuine amount outstanding on my card. In this regard I surrunder my credit card to the Manager, Barclay Card, P.O.Box No. 11567, Nariman Point, Mumbai 400021 by Registray two months ago and also reported to your customer care phone number. But no response and telephone recieved from you. But your regular monthly bills with the charges of overlimit received regularly and received your excutives phone daily four or five times.but no response of my letter received yet.Please reply me on my e-mail [protected]@yahoo.com and also send the final bill after remvoing the extra charges

Manu Saini, House No. 101, Fountain Chowk, Cemetary road, near petrol pump civil lines ludhiana[protected]

Credit card no. [protected]

I am sick and tired of receiving calls from Barclays Bank Credit Card tele callers. I receive almost 6-7 a day. Inspite of repeated requests to take me off their caller lists, they donot seem to understand. T

But when someone is not intrested, his number should be immediately flagged and removed from database.

I have the following suggestions to Barclays Bank.

1) Publish email addresses and direct mobile numbers of their Chairman, Director, General Managers on Barclays website and see to it that every call is attended in 3 rings.
2) Penalize telemarketer for repeated offence and pay the amount to complainant by Barclays cheque.
3) Learn to apologize the way ICICI does.
4) Have some basic respect to privacy of others and human beings in particular.

Dear Sir/Madam,
Credit Card no [protected] in the name of Jambu Jain
It is with great regret I wish to inform you that as mentioned in your mail regarding reversal of chgs that the reversal will be reflected in my next statement due on 19.08.08. Today I have recd the statement wherein the said reversal has not been reflected and further debits have taken place due to non reversal of that amt.
Total amt due in 19.6.08 statement was Rs 5362.98 for which the due dt was 08.08.08.I have made the cash pyt of Rs 4875/- for which I hold the receipt with me and it is reflecting in your 19.07.08 statement. 5362.98 - 4875.00=487/90. Accordingly after making the payment of Rs.4875/- my total outstanding due should be NIL in the statement which I have recd whereas still in the statemnt it is showing debit of Rs 722.34. Kindly settle the matter and reverse all the chgs as the payment has already been made from my side.
Kindly do the needful and revert back to me.

Thanks & regards

Jambu Jain

Dear Sir,

I am a holder of Barclays Prermier League card (Card no. 4XXXXXXXXXXX8870).

My first statement got generated on 7th June'2008.In the second statement generated on 8th July'2008 i noticed a component of Debit Interest of Rs 129.21(Plus service tax of Rs 15.97 on it).
When i called Barclays customer care & enquired about it the customer service representative (a Lady) after checking her system told me that this is a "System error" & she apoligised & told me that this will be reversed in the next statement.

On 11/08/08 i recieved an SMS on my mobile that statement has been generated for this month & amount due is Rs 11313.7. I was surprised as i expected the amount to be lesser. On enquiring the customer service representative told me that due to not depositing complete payment on due date they have levied some Debit interest to me. I told him that the same was levied to me in earlier statement also & your representive had confirmed that it will be rolled back.
Moreover, i use other bank credit cards (including ICICI) also & pay minimum amount due before due date & remaing amount before statement generation date & No interest is levied to me by other banks.

He said that its not possible to roll back & the lady had mistakenly told me that. Moreover its 25th August today & i have not recieved any statement for the month & my payment due date should be on 28th August.

Pls. let me know whether this kind of service from Barclays is justified.

I request you to reverese the charges wrongly levied in earlier statements & get your Phone customer service in place so that they do not misguide the customers by giving false statements.

Thanks & Regards.
Sapandeep kapoor.
Chandigarh-160036
India.
Ph:- [protected]

Dear Barclays

I am not getting the Credit card statement since May-08 neither hard copy nor the soft copy.I have registered the complained 3 times but all time they have asked me that they will send the statement on email in 48 hour. But i am not getting the same. Now i am toatly disappointed with the services you have offered and now i want to terminate the card.

Hi
Barclays credit card has really very poor services..you can take my example- I have paid my payment to barclays executive on time but yet after a month, It doesn't credit in my a/c and Barclays customer care service is really really really worst..Delhi /Ncr no.[protected] always busy even when I am writing this complaint at 1:oo A.m. at midnight ..its busy ..So you can think how worst is it ?..I have given the complaint by emai but after 3 days, NO response...So, I am going to file a complaint against barclays in consumer court...then see..My card No.-[protected]

I want to ask whole banks when we late to pay your fee on time then you can charge late payment fee but when you are late to credit the amt. in our a/c..So How much late fee should we charge from you whole bloody poor services bank...?Specially all private banks and SBI too...

Dear Ms. Meera Rawat,

I wish to draw your attention to a complaint I have which is of a rather serious nature. I am detailing the spefics of the anomaly below. Also, I'd like to apologize in advance for the somewhat harsh use of words I may be indulging in below, It's not my intention to insult you or anyone for that matter, I just need my complaint to be attended to ASAP as it's being going from pillar to post way too long and is causing me a LOT of frustration.

I used to hold a Barclaycard # [protected]. I use the term "used" because I have cleared ALL the outstanding balance on the said card more than 2 MONTHS ago. Allow me to explain it a bit further. On the 30th May 2008 I called barclays customer service line and asked to speak to a Supervisor. My call was then put forward to the Supervisor for that shift, Ms. Joy Salins. I told her I wanted to pay off ALL the current outstanding on the said card and requested her to let me know the total outstanding as ON DATE which was Rs. 39, 897.53 (As told by Ms. Joy Salins). I told, and re-told Ms. Joy Salins to verify the amount she mentioned to me and also added that if next month if barclays comes to me saying that "Oh, there is some more amount outstanding etc etc" I will NOT entertain that.

Ms. Joy Salins assured me that the amount she told me (Rs. 39, 897.53) was indeed the final amount and after I paid that amount I woiuld NO LONGER OWN ANYTHING TO BARCLAYS. So, with her assurance I went ahead and dropped a Cheque No. 263557 for Rs. 39, 897.53 dated 29/05/08 drawn on Andhra Bank in one of the Barclays drop box in Dombivli. This cheque was cleared on the 3rd June 2008 and the amount of Rs. 39, 897.53 was transferred to Barclays as FULL & FINAL payment towards my Barclaycard. I then called up the customer service line again for cancellation of my card upon which my request was taken on record and I was told the card would be cancelled in a few days. After that I had called once again to check if the card was cancelled or not but I was told that the cancellation is in progress and I will be informed about the same.

Now, fast forward to July 14 2008 where all of a sudden, out of the blue I receive a SMS telling me my barclaycard statement has been generated and the minimum amount payable is Rs. 1451.79. HUH? WHAT? I immediately called up the Barclay customer service line and I was told that there was an EMI which was not closed the last time. WHAT THE HELL?

In a couple of days I received the Barclaycard statement which shocked me even further. It contains not ONE but THREE emi's which are showing up as ongoing. WHAT THE BLOODY HELL IS THIS?. An even bigger shock waited for me as I read one certain line in the statement, which was : "Credit Balance Refund - Rs. 18543.05 Debit" !!! WHAT IN THE NAME OF GOD IS THIS??? I called up the customer service line again and I was told Barclays' sent me a Cheque for that amount!!! WHAT NONSENSE!! I HAVE NOT RECEIVED ANY CHEQUE FROM BARCLAYS!!! I told that to the agent taking my call and also asked why barclays decided to send me a cheque, and they were unable to provide me ANY reason why barclays' would send me a Cheque for that amount. Also, the date on the statement said "June 12 - July 12 2008" and the previous statement I had was "April 12 to May 12 2008".

I owed Barclays' Rs. 39, 897.53 and I PAID Barclays' Rs. 39, 897.53. MATTER CLOSED. Why the HELL would Barclays' send me a Cheque for 18, 543.05? Can someone PLEASE explain to me the Logic behind this? And to repeat what I've already typed a couple of lines above, I HAVE NOT RECEIVED ANY CHEQUE FROM BARCLAYS!!!

I need the following points clarified immediately :

1. What is all this EMI was not closed nonsense? Firstly, if any EMI was not closed, why was I NOT informed about it?? And it's not been just 1-2 days or a week, I was not informed for a WHOLE 2.5 months?? I refuse to accept any excuse on that part and I also refuse to accept that there is any payment due. If "according to Barclays" there is any payment due, then kindly recover that from Ms. Joy Salins as she was the one who assured me that the amount of Rs. 39, 897.53 was the FINAL amount and after paying that I do not owe a single paisa to Barclays. How dare Barclays' continue charging me for what I have already paid??? I see in the statement "EMI capital, EMI Interest etc etc".. What NONSENSE is this? I refuse to suffer for a mistake YOUR supervisor made. If this email is not enough, I need you to organise a face to face meeting of Me and Barclays' officials in which I NEED the recording of my call played back in the presence o[censored]s all where Ms. Joy Salins assures me that Rs. 39, 897.53 is the FINAL amount I need to pay after which I don't owe anything to Barclays'.

2. Kindly explain to me the logic behind Barclays sending me a Cheque for Rs.18543.05? I owed a certain amount and I paid off that certain amount (Rs. 39, 897.53) then WHY IN THE HELL would Barclays send me a Cheque for 18, 543.05?? I seriously fail to see any reason behind this. Moreover, even if you did send it I HAVE NOT RECEIVED IT!... and if Barclays' really did send it then Why has Barclays' not made any effort to check whether that Cheque was indeed delivered or not? Why was I not informed about it, no call, no letter, no email from Barclays' side?????????? Once again I repeat that I HAVE NOT RECEIVED ANY SUCH CHEQUE!!.

3. Lastly, Where is the statement from May 12 to June 12? I never received any statemenrt for that period and upon asking that to the agent from customer service, he blatantly LIED to me that It was generated and sent. Statements are sent via courier and its not possible that they would get lost somewhere. Also, when a statement is sent I used to receive an SMS which I never received in this case. When I asked the agent these questions, as usual.. he had NO ANSWER!!! After paying off what I owed to Barclays' (Rs. 39, 897.53) the next statement I received was dated "June 12 - July 12" and the previous one is "April 12 - May 12" so where in the hell is "May 12 - June 12"?? It shouldn't even be generated as I had already cleared off ALL of my dues, but still I'm mentioning this discrepancy.

I have called the Barclay customer support line multiple times and have spoken with multiple agents, the last 2 calls were taken by agents named Rahul and Mahadev in that order. Despire multiple calls there has been NO ACTION on Barclays' part and its causing me a LOT OF FRUSTRATION, TRAUMA and STRESS seeing and experiencing the mind boggling INCOMPETENCE Barclays' has been displaying. I see incompetence, irresponsibility, lack of commitment and a seriously lackadaisal attitude EVERYWHERE in Barclays... the Supervisors, the Agents... all INCOMPETENT!

I don't think you understand that you CANNOT treat a customer like that! I've given up calling the customer service line because calling there gets me nothing but greatly confused agents who place my call on hold multiple times and who havent been able to even escalate my queries upwards of the channel!!! I am being continually harassed by calls of recovery agents right from 7am in the morning asking for money that I don't owe!!.

It's a SHAME for barclays' that I'm having to put it across this way, in these words!

I am writing to you Ms. Rawat as a final venue and I request you to look into this matter urgently. I would appreciate if you could call me, I need this thing closed and FAST.

Would greatly appreciate some immediate and result oriented action in this case.


Sincerely,

An angry and frustrated Barclaycard ex-user,

Amit Deo.

have been offered job of a bulk Teller in london. the offer did directly come from the HR desk of Barclyas Uk Churchill Place office. The concerned person name was Mr Paul Henson. He said he can only forward the offer letter in physical when i give some pounds for the affidavit of guarantee reqd form the British High Court. Have talked with British Deputy High Commission Calcutta on this issue. They suggested me to report this to Barclays India official. Accordingly have talked with Shilpa Khanna (HR) In mUmbai Barclays Ph no [protected]. She confirmed it to be fraud but offered no remedy to the harassment i faced . this is really unexpected form a banking giant like Barclays.

Dear sir/Madam,
First i like to wish my nation for given this online compliant Facility to consumers of India. Through this mail I have registered a complaint to Barclays credit card for the below mentioned reason. I have made the payment on time i.e. with in the due date to Barclay’s credit card collection department and also I have given the receipt number to the collection department telecallers, even they have updated in their system.still I am receiving consecutive calls once in a hour from Barclays card for the payment confirmation. I have already raised a complaint to Barclays credit card customer care department but they are taken my complaint carelessly and also told me this is my duty to inform the receipt number when ever they ask, for that I am receiving almost 10 to 15 calls per day from Barclays card when ever I was in essential work when ever I was in travel even in Sundays when ever I have taken rest, for their activities my mind entirely diverted as well as my work. regarding this Kindly give a solution for me, as well as please inform me is it possible to sue against them for loss of work and concentration, why because for the last four days i have been Tortured by Barclays credit card peoples.

Dear Sir,

Name - Sudharma Kulkarni
Barclays bank Credit Card Number - [protected]

I started using the above mentioned card very recently & in the first billing cycle itself I got an bad experience of poor operations Management of Barclays Services.
My last bill was due for payment on 25th May 2008. I dropped the Cheque in the Bill Box which is located at lower parel station on 23rd May 08.(3 days prior to due date) Still in the immediate next statement of June 08 Bank charged me rs 634.45 as a late Payment fee. Then I started oral as well as in writing correspondence with the bank to cancel this undue late payment fee. But Bank Denied it & instead every month added further late payment fee on the original undue late fee of rs 634.45. This way from June till august it has recahed to extent of Rs 1900/-.
Even after expalining the bank several times the bank is not ready to agree & now the bank has started annying and frustrating me by sending 2-3 SMS every day saying that if I do not make an immediate payment, my name will be referred to Credit Bureau. I wanted help of the consumer forum to take this issue with the Bank.

SOME ADDITIONAL POINTS WHICH ONE SHOULD NOTE :

1) The selection of the Drop Box was done after taking confirmation from the Barclays customer service.

2) On 24th as well as on 26th may, I had received a call
from the collection department for the payment details. I had given them all the cheque details and also explained them the location of the drop box where the cheque was dropped. However as per next billing statement dated 5th June I
was charged Rs 634.45 as a consolidated effect of the late payment of previous statement of May 08.

3) I had called up the customer service on 16th as well as
on 17th June 08 to put up a request to waive of the late payment fees, wherein the executive informed me that the cheque was collected on 30th may, which means BARCLAYS took 7 days just to get the cheque collected from the drop box. And now this delay in collection is being charged to me as the late payment fee.
The executive further informed me that the cheques which
are dropped in BILL BOX takes realization time of minimum 7 to 8 days.
However this was not informed to me when I had called up the customer service on 22 may 08 before dropping the cheque to know the appropriate loaction of the DROP BOX . This fact is neither mentioned on their website noe on the product brochure. Barclays is simply cheating with their customer.

4) In anyways 7 to 8 days lead time for the collection of cheques is a very long & unjustified period for the task of collection when the other banks like HDFC, ICICI takes maximum 2-3 days for the same task.

5) Later I also started writing to the bank to waive off / cancel the charges but they simply & flatly denied it + kept on charging additional late payment fee on basic late payment fee of 634.45 which itself was under dispute with me. Barclays Can not force their own set of rules on the customers. SUCH POOR SERVICE WAS NEVER EXPECTED OUT OF A BANK WITH INTERNATINAL REPUTE LIKE BARCLAYS.

6) Considering the above situation, you can observe that I am not in fault, I have made the payment in due time still I am being suffered. Hence I would like to request you to take up this issue with The Bank to cancel the entire late payment fee on my account + also not doing such nasty treatment with any other customers.
Regards,
Sudharma Kulkarni
[protected]
New panvel

I am customer of Barclaycard and paid all the credit card dues on time. To my surprise, I got a SMS from Barclaycard on June 20th, saying I have crossed the credit limit and suggested me to pay the amount immediately. I immediately called up the customer care department of the Card and clarified that I have not done any transaction during that month and no dues are pending from me.

As per Barclayscard, in June 19th there were transactions worth Rs. 1, 55, 666.38 ( including Bank charges) where my credit limit was Rs. 1, 50, 000/-. Fact is none of these transactions were done by me and I do not have any clue on merchant mentioned by the Bank. Those transactions were foreign currency transactions and I was very much in India on that day.

I have called up Barclaycard many times and checked the status of these fraud transactions. They have informed me that they are enquiring about the incident and requested me to send a mail / letter to their Bank, which I have done. Also send them a mail and letter requesting them to cancel my card account since they do not have any security system in place to stop fraud transactions.

Now I am getting harassed by Barclaycard collection agents for making payment as per the statement. I am getting around 6 calls and SMS's from the Bank / Collection Agent. I have informed Bank about these calls and checked the status about fraud transactions. Enquiry is still going on and they do not have any update till now. Since I do not have any other dues with Card, I am not making any payment.

Request your help to stop these harassments from Barclaycard. Do I need to make a Police complaint against Barclaycard? Also request you suggestions to handle these kind of issues.

Sir,

I wish to inform your goodself that, i possess Barclay Bank Credit Card bearing no.[protected] wherein i received my credit card statement dated 5th April, 2008 wherein, the amount due was Rs.808/-, the last date for payment was 25.04.2008.

Therefore, accordingly, i prepared cheque and send the same on Barclay Bank's postal address on dated 21.04.2008. Thereafter, when i noticed that the cheque has not been cleared from my account and contacted the Barclay Bank's Customer Care Executive on 28.04.2008 informing the above, wherein, the Customer Care Executive informed me that, the Bank will trace the cheque and accordingly credit in the statement.
Meanwhile, I made payment of said bill by Internet Banking too on 28.04.2008 for Rs.808/- rather waiting for clearing of the above cheque.

In the month of May 2008, i received statement dated 5th May, 2008 wherein, it can be seen that, i made payment twice of Rs.808/- therefore, i requested the Customer Care Executive to waive the late payment charges as its bank's fault of not regularly checking the Postal Box for which, they agreed and assured me that the late payment charges of Rs.300/- will be reverted to the credit card account but till date not received the same.

Therafter, i requested on 09th May, 2008 to cancel my credit card as i am not satisfied with your services for which the customer care executive named Mr.Milind informed me that, you need to cancel your Priority Club Membership first or else you need to clear all the dues of your credit card.
I replied and said, i have no dues yet and only the Club Membership i opted but not yet paid money for the same and therefore, i requested for cancellation of Priority Club Membership for which they denied and informed me that, they do not have policy of cancellation of Priority Club Membership.

Accordingly, i sent several e-mails and Barclay Bank sent back the response e-mail stating that, they will fetch me positive result but till date nothing have come out. I also requested them to send an e-mail stating that, you have policy of not cancelling the Priority Club Membership for which they are not replying point wise.

Now, Barclay Bank is charging me late payment charges every month.

I humbly request your goodself to help me out for the same.

Please advise.

Thanks & regds,
rajesh godiya
Address : A1/204, Gharonda, Sector-9,
Ghansoli-West, Navi Mumbai - 400 701
Maharashtra, India
Cell : +91-[protected]

There are just taking me around & call center also

To: <Hitendra.Malpekar>
From: "Service : GRCB India" <[protected]@barclays.com>
Date: 08/05/2008 07:42PM
Subject: [protected]:Re: [protected]:Re: [protected]:Not satisfied customer of Barclays Priority Circle..


Dear Mr. Hitendra,



We refer to your e-mail enquiring about the status of your application for a Barclaycard.

We regret to inform you that we do not appear to have received your application at our Bank till date.

We thank you for your interest in our card and assure you of our best attention at all times.



Yours sincerely





Second Reply & with my answer:-

-----Hitendra Malpekar/RCOM/RelianceADA wrote: -----


To: "Service : GRCB India" <[protected]@barclays.com>
From: Hitendra Malpekar
Date: 08/02/2008 08:38PM
cc: <Hitendra.Malpekar>
Subject: Re: [protected]:Re: [protected]:Not satisfied customer of Barclays Priority Circle..




My contact Number mentioned in is [protected] & any time you can get in touch for any clarification.

Regards,
Hitendra.
MOB :- [protected], [protected]





-----"Service : GRCB India" <[protected]@barclays.com> wrote: -----


To: <Hitendra.Malpekar>
From: "Service : GRCB India" <[protected]@barclays.com>
Date: 07/31/2008 08:16PM
Subject: [protected]:Re: [protected]:Not satisfied customer of Barclays Priority Circle..


Dear Mr.Hitendra,

We refer to your e-mail regarding the problems you have encountered due to our service representative

At the outset, please accept our sincere apologies for the inconvenience caused to you.



We would like to inform that based on the information you have provided, we are unable to trace the details of your credit card.

We request you to provide the correct card number or your mobile number as mentioned in your application to help us to update you on the status of your credit card.

For the recent updates we request you to contact the below mentioned Customer Service Helpline numbers .

We assure you of our best attention at all times.

Yours sincerely,

Customer Service Executive

24 Hour Customer Service Helpline:

Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]

Faridabad / Ghaziabad/ Noida / Gurgaon Mobile Operators: 0124 ? 6752222, Private Landline Operators & BSNL customer:[protected]

Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222

Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]

Rest of I Mobile Operators: (city code[protected] & Private Landline Operators: 60004444

Email Service ID [protected]@barclaycard.in




Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log on to www.barclaycard.in



?Please do not reply to this mail, in case you need further information / clarifications please write to [protected]@barclays.com?






Reply By you & my answer:-



-----Hitendra Malpekar/RCOM/RelianceADA wrote: -----


To: "Service : GRCB India" <[protected]@barclays.com>
From: Hitendra Malpekar
Date: 07/29/2008 06:59PM
Subject: Re: [protected]:Not satisfied customer of Barclays Priority Circle..


Boss,
I am asking for services .
1)Still I have not recived my gift & in your mail its not stated anything regards to it.
2)Your call-center number not reachable which is mention specifically for Barclays Priority Circle.
If you are not fulfilling the service compliance.I think you should refund me .
You are writing me your process .Then as you are not providing me the services, i have right to lodge the complaint in RBI & consumer court, as your reply stats that.
I would like to hear from your seniors as, i don't think that you have read the earlier mail properly.
Please check the call logs.I had got once your Barclays Priority Circle in June, where i had given my grieveance to her & she assured me that it will be delivered after 3 weeks . Three weeks means 21 days.
You from your side defaults 21 days deadline period .After then you say that customer is fool as (" BPC should reach us within 21 days of the registration of the BPC Membership").
After which till today i am unable to get your Barclays Priority Circle number.



Regards,
Hitendra.
MOB :- [protected]



-----"Service : GRCB India" <[protected]@barclays.com> wrote: -----


To: <Hitendra.Malpekar>
From: "Service : GRCB India" <[protected]@barclays.com>
Date: 07/28/2008 07:46PM
Subject: [protected]:Not satisfied customer of Barclays Priority Circle.


Dear Mr.Hitendra,



We refer to your email requesting for cancellation of the Barclay Priority Circle (BPC) Offer.

Please be informed that any request for cancellation relating to the BPC should reach us within 21 days of the registration of the BPC Membership. However, as your request was received after the deadline, we are not able to accede to your request to cancel the membership and reverse the membership fees.

We assure you of our best attention at all times.

Yours sincerely



Customer Service Executive



24 Hour Customer Service Helpline:

Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]

Faridabad / Ghaziabad/ Noida / Gurgaon Mobile Operators:[protected], Private Landline Operators & BSNL customer:[protected]

Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222

Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]

Rest of India Mobile Operators: (city code[protected] & Private Landline Operators: 60004444 / [protected] from MTNL/BSNL Landline Phones

Email Service ID [protected]@barclays.com

Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log

on to www.barclaycard.in




This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.

Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).
Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.








To: [protected]@barclaycard.in
From: Hitendra Malpekar
Date: 07/24/2008 11:46PM
Subject: Not satisfied customer of Barclays Priority Circle.


Hi,
I had received the letter on 1 st week of June of confimation of membership of Barclays Priority Circle .
After which i had called you customer support [protected] that i had not received the trolley bag, which was included in the scheme.They had assured me that it will be delivered me after three weeks. It almost two months still i have not recived the same.
After which i am trying to call the all Barclays Priority Circle number [protected], [protected], [protected], which are always busy if you hold for 1/2 hours or you can say no-body to attend the call.
I am not satisifed with service given by world class bank & request you to refund my money charged on my credit-card.
You can get in touch with me on my number [protected], [protected] for any clarification.



Regards,
Hitendra.

D/Sir,

There was an outstanding amount of Rs. 36, 330.00 of Feb'08 bill and payment date was 03 March 08. When I asked on 26 Feb 08 the customer care told that his representative will collect the cheque today itself. After repeated calls when he fails to collect the cheque, I was told by customer care on 29 Feb 08 to Drop the cheque in a drop box near petrol pump in DLF Phase-I Gurgoan. i had dropped at the said location on 29 Feb 08.

My cheque is not been presented in the HDFC bank. Then I again call to Barclay customer care on 06 March 08 then representative come to collect on 09 March 08, he confirm that no extra amount to be charged and same was claimed on 14 March 08 by cheque dated 29 Feb 08 bank HDFC Rs. 36, 330.00.
Barclay bank customer care were sending monthly card statement with interest and late payment charges and making repeated calls .On 3 Aug 08 at about 11:00 am from mobile no. [protected] the customer care told that he has not received any payment. Barclay bank are making threatening call & SMS. Today i.e. 05 Aug 08 I receive a SMS for putting my case with 'CIBIL'.

Please guide and help.

thanks, with warm regards
Vikas Chaturvedi
[protected]