Barclays Complaints & Reviews

Dear Sir,

Barclays Credit Card no's - [protected]
I have received the statement with the due date of Jan’01, 2009.
My credit limit reduced from Rs 59000/- to Rs 23000/-. without the confirmation.
Being a valuable customer it’s not fair & cheat, it was come to my notice when gone for the shopping.
I m not going to continue this card & ready to pay the principal amount at the earliest.
As per me following are the payments pending principal toward Barclay’s card .
Amount Debited to the card – 240000/-
Paid from April ’08 to Jan’09
April – 1200
May – 1210
June -1190
July -1200
Aug -1200
Sep -1150
Oct -1150
Nov -1100
Dec -1130
Jan -1100

Total Paid – 11630/-

Pending Payment to be paid Barclays Bank – 12370/-

As per the due date, we have deposited the cheque in the Sky Pack Drop Box.
Following are the details.
Cheque No’s – 684161
Date of Cheque – 27/01/2009.
Name of Bank – ABN
Amount – 12370/-

After this payment, Barclays bank is asking for the more pending payment.

Please help me out for the settlement the card.

Regards
Navneet

dear sir,
i have never given my consent to the priority circle facility on my barclays credit card no.[protected]. even after i have got the statement with the charges for this service..i have deposited the minimum balance due to me even without using the card once..vi
the receipt no. c258269 (Rs. 370 ) and receipt no c 381591 (Rs. 400 ). i was assured by the caller that after paying this my priority circle facility will be auto matically deactivated .. please deactivate the service which i have never applied..
thanking u

Dear Sir,
I am Yogesh Kumar Savita, My complaint against Barclaycard Credit Card. Sir in my November Statement the Bank charge some expense for Rs. 6741.60 against the Barclaycard Priority Circle fee without my permission. When I ask the bank why charge the fee for this facility then the bank replied to me this is your membership fee for the holiday package. Sir when I ask to bank I am not interest to your this offer please reverse this amount then bank ask sorry you will pay this amount we cannot reverse this amount. Sir I write a letter to bank for this request on dated[protected] but no reply from the bank side. Then on dated[protected] I write a letter to bank for submit the card and drop the bank drop box. After the submit card the bank call for me and forced to me the payment daily. So sir please my request to you please take action against Barclay Bank to do not force the payment. I hope you understand my problems and take a legal action against the bank.

Waiting for your kindly reply.

Thanking You


Yogesh Kumar Savita,
Jaipur
Mob :[protected]
email id : [protected]@rediffmail.com
My Barclay Credit Card No [protected]

I have registered a complaint about the late payment charges on my a.c with barclays and i was advised that somebody from Barclay's will call and keep me updated about my complaint .. no one called back and informed me and when i called back again i was advised that the complaints has been declined and reversal cannot be done no one called to informed this now my concern is if the request was declined why no one from barclays called me when i was advised someone from barclays will ring back.. and now i have been charged again late payment charges as it was not sorted out in the 1st place ... and now i am getting threatening calls and MSG from the bank advising about the payment which is in dispute can some one help me out

Hi,

This is regarding with discrepency with Barclays priority circle charged me Rs. 7, 000 + apart of various offers and i intimated the same to discontiue the service which i feel i was cheated.

My mobile number: [protected] (Delhi)


Please advise the concerned to backout my charges that are leived against to my credit card. This is the fifth compliant that was put forth.

Anticipating positive reply soon.

Regards,
T.Ramesh kumar
Mob: [protected]
Card No. [protected]

Where is this Cons.[protected][protected]?

To,
The Manager,
PL Division,
Barclays Investments &
Loans (India) Ltd.
New Delhi

Dear Sir,

I have taken a personal loan amounting Rs.1, 00, .000/- from you vide cheque no.065356 of ICICI Bank, dated 04/10/2008, i.e. Barclays Investments & Loans (India) Ltd.at Laxmi Nagar Branch, New Delhi vide Loan Account No. LC[protected] dated 04/10/2008 . But i have not received welcome kit and repayment schedule. I have written the same to made your Customer Support Services at barclaysfinance.[protected]@barclays.com but i have not received any document from them. I want to forclose my loan account and in the absence of the same i am unable to find the exact amonut and procedure for the same. Pl. take this urgent one.

My contact address is as :

RAM KUMAR
SMC GLOBAL SECURITIES LTD.
11/5B, 2nd floor,
Pusa Road, Opp. MTNL Office,
New Delhi - 110005.
Mob.: [protected]
Off. Tel. No.[protected]
E-mail: [protected]@smcindiaonline.com

Thanking you.

RAM KUMAR

Dear sir,

I have barclays card from march 08 last two months am not recieved statement.dec month i called customer care centre they said out standing rs:692 cheque date 29 th dec.then i deposit the cheque rs:700 on 27 th at local collection centre. jan 09 month also am not recieved statement i called customer care they said your payment is recieved on 31 st so we will put on charge for rs:712.then i called them they no responce. i called 15 times they said we are not revaisel the amount.i send mail also no rsrponce pls help.

K.Mahalingam
coimbatore.
+91 [protected]

Barclays Bank has been charging delayed payment charges inspite of the fact that I have been dropping the cheque much in advance eg I dropped my cheque on 19thDec. for payment due on 28th Dec. 08.

I paid the first delayed payment and sought reversal but again I have been charged in Jan 09 for no fault of mine.

When I sent a mail to Head service no response has come . Even the RBI guidelines of mentioning the telephone No. of Head service on the statement is not followed. The Bank is fleecing people of their hard earned money.

It is disgusting

Dear sir,
I have received the message from Barclay card 15-Jan-2009.To my shock an amount of Rs. 6741 /- charged as Barclay Priority Circle fees.In the first week of November, I got a call from Barclay and told about Barclay Priority Circle and told that I need not pay anything for this offer. But they have charged for the same. Also my card is in Blocked status.

I raised a complained on 15.01.2009 To Barclay customer care (852068). They say they will look into the request immediately But nothing has happend.

Kindly help me.

Regards,

Karthi

Dear Sir,

This is to bring to your notice of your office the harassment issues faced by me from Barclays Bank plc (Credit card division). I had taken a new card from them in the month of July`08 no. [protected]. I had opted for both hard copy as well as soft copy of my outstanding statement. My first statement was due to me in the month of August`08. To my surprise I get a call for non payment sometime in the mid of the month. They claim to have delivered my statement at my flat building to someone named Vijay( whom I don’t even know neither we have any security by that name in our building). Plus the email address was wrongly entered by their processing department and hence the statement never reached. Once they submitted the duplicate bill I had promptly cleared the outstanding on the 24th of August`08. In between I had a lot of follow up calls from them claim it is not their fault and hence I need to pay interest for the delay.

I had decided to discontinue the card for the harassment meted to me will calls on weekends, holidays, innumerous SMS s etc. My next statement was due for 13th of Sept`08 and I cleared my usage of Rs 24, 966/- on the 12th of Sept`08 which was subsequently cleared on the 16th of the same month. Cheque no 446949 dtd 12th sept`08 ICICI bank- MG Road Bangalore.

After repeated exchange of mails with the head service dept of their HO in Mumbai they reversed the interest on the card charges for the August delay.

Now for the past 4 months I have been regularly harassed with dire consequences for non payment of the sept dues. Had extended complete co-operation with the bank and provided copy of my bank statement clearing the same. This has been provided to their various offices and in person both in hard and soft copy formats.

I continue to get threats for bad rating in CIBIL and legal case against me whereas some of their colleagues have agreed to revert in 7-10 days time in early Nov`08 and have never reverted.In a particular day I received 25 calls from them.

I have also been given to understand from our acquaintances that this Bank in particular has a very poor service quality and they have also faced harassment from them.

I would like your good office to guide me for the next course of action that I need to take so that citizens like me are not harassed by such banks that still don’t have a proper system and process in place and play the blame game.Till today I get atleast 4-5 SMSs and 2-3 calls daily.

Looking forward to your support

With warm regards,



Gurdip Singh Khokhar
Mob: [protected]

Dear Team,
This is with regards to the dispute of few of the transactions which I do not
recognize on my Barclays Credit Card No: [protected].
I have reported to the bank about the same and have not been helpful in this
regards. I would want to report the same to you. Following are the main details
and my discussion with Barclays.
• First time the card was used on 29/12/2007.
• Lost the card on 03/03/2008. Immediately reported to the bank on the
same day. Customer service representative advised that they have closed
the card from the banks end.
• I also advised the representative not to send the card as I wanted to pay
my bill off and close the account. (Due to bad service and no branches for
assistance).
• Always had problem from the Banks end with regards to the collection of
the Cheques. Cheques were misplaced every time.
• While talking to one of the executive I advised them that am not happy
with there service and advised will close the account after I clear the
balance.
• But in the next statement I found few cash withdrawals from ICICI bank
which I did not recognize. I was surprised to see those transactions as I
did not have the card with me and also had advised not to send a new
card.
• Called the bank immediately to check if by mistake they have sent a new
card and if it is in the wrong hands. But the representative confirmed that
they have not sent a new card. I told them about the transactions on my
statement and questioned them if the card was closed and the new card
was not sent out how can the transactions come?
• I continued to make payments for the transactions which I had made.
They advised that once we make the payments the blocked card will get
released to use. My question is - Is this the way you close the card?
The lost card can be with any one. This is not the way you protect your
customers account.
• The call was escalated to the floor supervisor named Javed Shaikh on
01/06/2008 at 10.46 PM who is based in Mumbai. Our conversation went
on why the card was not closed. He did not have an answer. End of our
conversation he advised me to give it in writing so that they can proceed
with the investigation. In our conversation I also mentioned Javed that I
will inform it to the Police but he advised me not to do so as the Bank will
carry on the investigation. Before those disputed transactions I had to pay
off 19364.68 Rs for which I have made the payment.
• As per the advise I wrote a formal complaint to the bank. But did not get
the confirmation from them with regards. After I followed up I received a
response from them that they have forwarded the details to the Fraud
Control Unit who will take 30 to 45 days to resolve the complaint.
• I had clearly mentioned in the letter that I will not be making any payment
for the transactions which I have not done.
• After me have reported the fraudulent transitions the collections team
continued to call me. Collection team doesn’t have contact with the
customer care no.
• In a day I received around 15 calls for the collections later it was worse.
• After my follow up with them after several months they advised me that as
it is the ATM withdrawal it cannot be disputed. I requested them to find
some solution for it as it is a huge amount.
• They continued to send the statements with the same transactions and
with a harassing note that they will register at the credit bureau. I am not
happy to pay the money which I have not used it.

• My Payment Details follows:
1. Rs 4000/- on 10/03/2008.
2. Rs 10, 000/- on 17/04/2008.
3. Rs 10, 000/- on 07/06/2008.
4. Rs 9, 500/- 19/07/2008.

• Fraudulent Transaction Details Follows: (Unrecognized Transactions)
• 27/04/2008 ICICI Bank Brigade Enterprise – 6:23:09 PM Amt 1000.00Dr
• 27/04/2008 ICICI Bank Brigade Enterprise – 6:23:51 PM Amt 2000.00 Dr
• 21/05/2008 ICICI Bank SajjanRao Circle – 11:47:06 AM Amt 4000.00 Dr.
They have added cash advance fee for 300 for all the transactions and Service
Tax at 12.36% (37.08 + 37.80 + 37.80)
Need to dispute all these transactions.
• I have made several calls to the bank which have lasted for more than 45
to 50 mins. It has been a painful experience with The BARCLAYS BANK.
Hoping to hear from your team and resolve the problem. You can get back to me
form any clarifications. I value for my money hope you value for the details
provided to you.
Thanks and Regards,
Nishkala. M Raj.

Hi,

This is to bring to your notice that my application for personal loan has been rejected .

The information provided was incomplete and inspite of so many reminders there has been no response untill I chased them for the information. The loan rate was not informed and after chasing them for so many days reply came as loan rejected. The details of the application is mention below.

From: ur_easy solutions <[protected]@gmail.com>
Date: Thu, Jan 15, 2009 at 12:18 PM
Subject: status
To: [protected]@yahoo.co.in

831 B547553 SAURABH SALUJA DELELE008 DELEAS001 ELE04045

EASY SOLUTION NIDHI KHANNA 5-Jan 6-Apr LC[protected]

Rejected - CIBIL High Pending for CIBIL / Dedupe review

7-Jan DLWS_Decline for Amber Segment not meeting OK

RTS 12 MONTH CREDIT HHISTORY REQ



I hereby request you that to help me since out with the loan or I would like to know why is my loan rejected inspite of providing them all the information and documents.


Please help me resolve this issue.

Egarly waiting for your reply.

Nidhi Khanna
(Mobile: [protected])

Sir,
I am using Barclay Times Card.
Few days ago, I got a call form Barclay Customer Care and they ask the details of my Credit Card for the
one of the service i.e. Barclay Priority CIRCLE for no charge and even i got the confirmation call from Barclay which I clearly say "If i have to pay any money then I don't need any service". The charges are debited to my card for Rs. 6000 plus the service charges. I even call customer care and I get to know that they had done some quality testing on the call and So the service can not be deactivated.
I want to tell you again I clearly say I don't need any service if I have to pay any money.

Please let me know what should I do next.

Regards

Himanshu Jain
[protected]

Cheating in Priority Circle Membership of Barclays Credit Card
Credit Card
BARCLAYS BANK
Pune,
IN


Sir,

I, Neetu Jain holding BARCLAYS Credit Card No. [protected]. Since 12/07, i have been charged an amount of 6741.60/- as a membership fee from Barclays Priority circle... which was told to me as free service.. Inspite of my repeated asking the charge structure was never told to me and it was told that it is absolutely free and i have to pay nothing for this membership.



i had received a call from Delhi office of BARCLAYS BANK from[protected] in month of November and the exeutive Mr Ashish told me that My name is selected for Priority circle facility... i repetedly asked him about charges, he told me its free of cost again and again. They had recorded for quality assurance also but the charges and amount was nowhere conveyed. Even i have not received any documentation from Barclays till date.



I had called up BARCLAYS BANK Call center regarding this matter, but they said that they will look into the matter and get back to me, but nobody is giving me any response in this matter..I have written numerous mails to [protected]@barclays.com and [protected]@barclays.com which they have acknowledged also.Their email reference nos are [protected], [protected], [protected].In one of their mails they told me that they would have reversed the charges had i called them within 21 days of debit. the bank should have sent an sms whenever theres debit to customer card which barclays never did as other banks do. had i received an sms regarding the charges i would have complained for reversal then and there itself. I think Barclays very well knows how to cheat and fool innocent customers who fall prey to their promotional gimmicks. Customers should receive sms for all debits to their card so that they can be assured that the cardis not being used fraudelently.

I have also given emailst to reverse my charges, and that i will not pay the amount at any cost., Now everyday iam receiving 7-8 calls from collection department regarding payment to which i have denied and asked them to reply to mails and solve my dispute. I am tormented and mentally harrased .

I have been holding HSBC and ICICI credit cards for last 5 years in which there has never been default. Now Barclays is pestering me that they will refer my name to CIBIL that i am a defaulter and i will have problems in getting loans in future. This is just very tormenting.



Please help me in this matter, otherwise the bank will put me in defaulter list unnecessary...



i have been cheated from BARCLAYS card, this is the case of openly cheating the customer...and looting them for unwarranted charges



I hope i will get support from your side.



Waiting for your positive reply.



My Details



Name : Neetu Jain

Mobile No.: [protected]
Office:[protected]

City : Pune



Thanking you



Neetu Jain

I have received personel loan on phone from barcklays bank before some time . The personel loan ammount was Rs150000.00. The bank is charging about 23% intrest rate of Rs 4858.00 p.m.EMI.Bank had not clear his term and condition before released the loan amount.The normaly bank intrest is about
13% to 18%.The bank recovered EMI directly from my dealing bank of Rs 4858.00 p.m.since last 4 month. I have cheated by bank kindly take necesary action against the said bank.
Thanks,
Amar singh
E-72, IARI Pusa campus, New Delhi-110012
M [protected]

Barclays Bank
Debit Card not Received
Dear Sir/Madam,

I had applied for barclays Debit card on 02-November -2008. My account is activated . Around 2 months have been passed but I have not received debit card or any letter. Please do the needful.

Thanks & Regards,
[protected]
Mohd Asif Siddiqui

Hi all this is mail I have sent to Vodafone and I am waiting for there response...I feel Hutch was better ...Vodafone plays pranks on customers :(

Are you playing games with your customers ? you are causing extreme mental agony by playing filthy pranks on customers.

1) I had told your executive to activate my SIM only after 26th or 27th December 2007. I gave my papers around 20th in Chennai.
2) I came to chennai with family only on 27th.
3) I am working with Barclays, most of our offices in chennai are outsourced.My office is at Kanchipuram.Most of our CHennai offices have shut down/shutting down. I had told Bhaskar (Team Leader) that my branch is in Kanchipuram and that I am coming to CHennai on 27th and hence activation/verification should happen post this date.
4) The verification happened while I was in Hyderabad and failed
5) After numerous phone calls and visit to vodafone store and consultation with Yogesh Kumar/Philip of verification my billing address was updated to Kanchipuram address.
6) A reverification was initiated to formalise my connection.
7) In the interim my line got disconnected and I had to pay 500 Rs payment activation
8) On the day of verification at Kanchipuram no one turned up, I called customer care and queried on the same.
9) After waiting for 2 hours I left Kanchipuram since it was Saturday.
10) For next week or so the connection worked well
11) I got my number blackberry enabled and have given this number to our IT people to configure my blackberry device which has been done.
12) This number has been circulated to all my colleagues/seniors/and subordinates apart from family members
13) I have also given standing instruction for payment of the bills for this connection 3 days back.

NOW, after so much drama at 11.30 pm you have again disconnected my connection..your customer care number is not reachable at...I am going out of station tomorrow at 2.30 pm ( To vijayawada). My wife does not have a cell phone & I have one year old baby.I dont understand what exactly you want from me???? you want to a genuine customer or you derive some kind of animal pleasure in harassing genuine customer??

How do you expect me to be in touch with them. There is not even a tea shop at a 3 km radius near my residence?? (Nolambur)

IS THIS THE WAY YOU TREAT A CUSTOMER - you have tested my patience.
I had used vodafonenumber previously -- XXXXXXXXX in Chennai and XXXXXXXXXX in Kolkata please pull out the records and check my track ...

This is my one final last request to you either you activate my number by 11.30 am tomorrwo or I shall go to consumer court for Sure ...make no mistake I shall go if this time the push becomes a shove

Gopal Bennuri

I was called up by some collection advisors from Barclays Bank. Now bieng a working employee I really do not have the freedom of answering calls according to my conveniance. People from Barclay's collection do not care about this. They require their money no matter what the situation around you is. I am called up at 21:00 in night which actually starts from 8:00 in the morning. I have lost the counts of calls I get during the day. I dared to pick up one of the calls during my office hours, the advisor I spoke was first trying to scold me on not bieng available, but then I got him understand my point and asked him to callback later (I myself work for a call center and would like others to follow callback procedures like I myself do). This led into an ego fight with the agent and he ended up giving me atleast 17 missed calls later on. I agree they get paid to collect the money from customers. But uncivilised behaviour from staff is the last thing to expect out of such a bank.

Dear Sir,

I, Sanjeev Kumar Gupta, holding a barclays credit card and have been charged an amount of 6741/- as member ship fee from Barclays Priority circle which was not told to me at the time of the call from the barclays exceutive from delhi.

I received minimum 7-8 calls from Barclays Priority Circle around the month of Sep-Oct 2008. Out of all these calls I attended in total 3 calls where they provided me some details of offers. During rest of the calls I didn't talk to them saying that I am busy right now.

They said you are among 10 lucky customers picked from Delhi and that I will also receive a trolley bag worth Rs 2000 in two weeks and told many offers. They never told anything about the membership charges.

But everytime I refused for having any free gift or membership (which they stated to be free of any cost at that time), whatever they were offering me.

But still I got the charges in my credit card statement in the month of Oct 2008.

I called Barclays Priority Circle and asked for the conformation/proof for the membership which they claim I accepted for on the phone. When I asked them to provide me the proof (recording of the call), they denied that its not in their policy and the recordings are with Quality Department. When I asked them the contact details for the quality department so that I can request them to provide the same, they refused providing me the contact details.

During my call to them, they just provided me the date and time for one call in which they claim I accepted to receive the free gift and opted for membership (They said that this one call was made on 21st Oct 2008). They refused that they have made any other calls to me and refused to provide details for the same. (Also, I haven't received any gift till now though I am not interested in any still).

I am also getting regular calls from Barclays Credit Card customer care for making the payment. I tell them that I am not obliged to make any payment as its been put on my card without my acceptance. But they say that they can't do anything from their end and they don't have any control over charges put by Priority Circle and that only Priority Circle can reverse the charges.

Barclays bank is cheating innocent people like me without giving complete info about the schemes and this is a fraud.

I want this case to be solved and seek your support. People involved in this fraud should be punished.

My Details:
Sanjeev Kumar Gupta
Loc: Delhi

Thanking You,
Sanjeev Kumar Gupta