Barclays Complaints & Reviews

I HAD BEEN CHARGED FOR LATE PAYMENT EVEN WE HAD PAID THE CHEQUE ON THE DUE DATE IN THERE DROP BOX. THEY HAD CHARGED FOR THE DELAY EVEN THOUGH WE HAD PAID THEM ON THE DUE DATE.WE HAD CLEARED THERE ALL BILLS PAID THROUGH THE CARD AND THE LATE PAYMENT CHARGES HAS BEEN KEPT DUE. THEY ARE ASKING US TO PAY CHEQUE 3-4 DAYS IN ADVANCE WHICH THEY CANNOT COMPEL US FOR.
THEY ARE CONSTANTLY CALLING AND SENDING SMS FOR THE CHARGES AND ALSO THREATNING US FOR PUTTING OUR NAME IN THE CREDIT BUREAU. THEY ARE REGULARLY CALLING US 8-10 TIMES A DAY AND SENDING MINIMUM OF 10 SMS EVERYDAY TO CLEAR THERE DUES BUT THEY ARE NOT LISTENING TO US.

Dear sir/ madam,
I had barkclays card no [protected] which am not using presently.The reason being the amount of Rs 771 in the month of feb 08, which i paid by HSBC bank by cheque no.535187 dated 14/2/08 before the due date 15/2/08 and i myself depositted it in the drop box on 6/02/08 but they told me they havent received any cheque and they had sent a false sms stating that i had withdrawn cash amt of Rs 15000/which my husband and I clarified that we havent . after few days on 16 feb 08 they had called up to inform me that since i havent written PLC on the cheque so they are returning my cheque and asked me to write PlC along with barkclaycard which i wasnt aware nor it was made to my notice since before that we were paying them barlclaycard no .. so on asking them they said this was introduced after we had been issued the card lately and so i agreed and they asked me to send another cheque by their collection person Mr. Avinash Jagdale so as to avoid any late fees and so before i received my previous cheque i called Mr Avinash Jagdale same day and gave cheque no. 007004 of amt 771Rs dated 21/2/08 drawn on centurian bank of Punjab.but still barkclaycard people asking me to pay the same amount with their debit interestRs 747 + late fee 300and service tax . I am shocked by these people's behaviour .They are sending me statements, harassing me calling me late night and sending sms daily ...please help me to get rid of this case...i cannot pay the amount which i had already paid to them ... because i cant bear this injustice ...Today on this false debit amt they had increased by all means Rs 5 380.73 . Please guide me what step i must take .

Hi,

This is a complaint regarding the BARCLAY Banks ironic service. I had enough with this card, I was so darn frustrated that I paid it in FULL and asked to close it. Let me tell you my woes with your bank.

I'm an Assist Manager for a reputed bank and I know how credit card works inside out. I should have known that Barclays doesn't have online access before I had to forcefully apply by their agent. Neverthless, it was my mistake. Anyways, those guys have incorrect information. My Date of Birth was incorrect and something else is incorrect and they blocked my card. I called and told them the CORRECT answers. Don't "I" know my Date of Birth? Don't I know my Mothers Name? The agents who is a tells me to call back with CORRECT information as it dint match? WHAT THE HECK? He told me that I don't have an account since the information did not match? Jeez! I was so frustrated that I paid the complete balance in full and called back to close the account. The agent this time asked me my last transactions and I was lucky enough to tell her that I made her a payment and asked her to close this card and send me a conformation. Its been more than 15 days and I never got the conformation. When I called today, there is this agent Divya Tamod who DID not give me her Agent ID or escalate the call to a supervisor. She tells me that I CANNOT CLOSE MY account. I told her thats stupidity and she says answer a call from our office only then your account will be closed. I get a zillion calls in a day for Insurance...Credit Cards...Blah Blah Blah.. Should I receive all those calls JUST to close my account with you guys?? I also told her that I can send a letter if required since I cannot answer all the hunderd calls I get in a day. I work in the night...I cant stay all day for YOUR stupid call? She was adamant and wanted me to ANSWER the calls. She told this repeatedly and was rude on the call. I know the rules of this COUNTRY and Im working with a bank. Thats the kinda service these guys have... It was a night mare..and they told me that there are no supervisors with Barclays and they are being run by a junk Agents who have no sense...and tells people to call back with INCORRECT information :P LoL... Its a lesson for me.. So I hope you guys dont do the same mistake...

Thanks,

Dhundi Tammina

Funds Transfer From Suspense Account
We received lodgments of Funds from Mr. Churchill Duke ( International Courier System) to transfer to you for emerging as a winner in the British National Award.


For your Funds to be transferred out of the Suspense account to a Normal Account or any designated Account of your chose in your Country the following information must be sent to us as soon as possible via email.


1. Your complete bank account details for the transfer of Fund.
2. A scanned copy of your passport size photograph. This will be attached to your Lottery Award Certificate that will be sent to you as a proof of the SOURCE OF FUNDS.
3. You are to make payment for the Bank Transfer Charges of 350.00 Pounds (Three Hundred and Fifty G.B.P).


Your prize money will be transferred to your local bank account immediately we receive the requirements stated above and your funds will hit your account in 48hrs.


Hope to hear from you soon with all the required details so that we can commence your funds transfer immediately.

Yours sincerely


==============================================
Tricia Bright(Secretary) for
Dr. Curtis Williams
(Director of International Remittance Department)

Hi,

I m using Barclay Credit Card, I used it for around 16, 000 Rs. & I called them to convert my payment in EMI & it has been done now.

But I m facing so many issues since last three EMIs.

My due date for EMI payment is 2-Oct-08, & I already dropped chq. in drop-box on 25-Sep-08 (Before 7 days) which is dated of 1-Oct-08. since last 7 days I m getting so much calls from Barclay for Payment Reminders & SMS also in Day & Night also.

I did called to Barclay Customer Care, I spoke to Mr. Rakesh Manna (after so many tries), & He told me that Barclay received your Chq. but it is not credited yet then I tell him Pls do credit it ASAP & stop this Reminders and ask him that This is not my fault when I already made a payment to you. Then he clear cut told that - "Whatever happened we will charge you for late payment". even he denied to transfer my call to his senior executive.

I sent email on their ID for my complaint before 7-8 days but yet not received any response from their end.

My bank statement shows that my chq already been debited in my account .. So HOW IT COULD BE POSSIBLE ??


This is happened with me second time, before this i was called but their customer care executives are so RUDE & doesn't reply in proper way... I must say they are bloody ... lazy & irrespective people.. and their services for Emailing & Customer Care are so much Poor.. Poor.. & Bloody.. lazy also.

I really request to all of readers of my this complaint Please do not use Barclay Card or any services

This is regarding calls from collection executives of Barclays who called from this no.[protected] at my residence and used abusive language with my family because my monthly EMI got bounced and I was out of country. At the initial time of taking the loan itself I have provided my office executive nos for follow up of payments and cheque collection but that never happened. After this incedent I have sent an email to Barclays Customer Servie where they have mentioned that they are extremely sorry for whatever happened and they will enquire the whole case.

But to my surprise after 10 days of that incident I again recieved the call from same no. and some lady Shubagini was there and she is representing herself as a Team Lead of executives she asked me for payment and I said I am not willing to make any further payments as I want Barclays stand on my Complaint and she said she will immediately check all the calls made to my home and said sorry for the incident but after 5 minutes she again started to using the same kind of rough language.

I am so fed up and disappointed of this whole incident that I won't even think of having any future relationships with Barclays. I want to close down my Loan Account and Credit Card immediately with them. But I would like someone to come into picture and take a appropriate action as Banks are not suppose to harass people using abusive and unprofessional language.

Hi,

I had send a letter to Barclays Credit Card on 23.09.08 on mail id : [protected]@barclays.com and '[protected]@barclays.com' addressing the same to Mr. Mr. S. V. Narayan, Head Service – Retail Banking & Cards (India), Barclaycard, P.O. Box No. 11567,
Nariman Point, Mumbai 400021. My letter was as below :


My Barclay Card No. is [protected]. My balance due as on 12th August 2008 was Rs. 13636.37/-, towards which I had made a cheque payment of Rs. 1500/- on 16th August 2008. I understand that, as per the payment made by me, the balance due on my credit card should have been Rs. 12136.37/-.

I received a SMS from Barclay Card on 15th September 2008 regarding my Barclaycard statement generated on 12th September 2008 and the same was delivered at my mailing address. But to my surprise the statement showed an outstanding payment of Rs. 18196.07/-.

I called up Barclays and spoke to Customer care Executive (Ms. Neha on[protected] on 16th September 2008. On inquiring about the additional amount of Rs. 5618/- debited in my account, I was told that the said amount was debited as per the instructions given by Barclaycard’s priority circle club and the same cannot be reversed. Hence I was asked to speak to the Barclaycard’s Circle club on[protected]. As told, I spoke to Ms. Ankita from the Barclaycards Circle Club on 16th September 2008. Ankita told me that she will require 48 hours to investigate the matter.

On following up on 19th September 2008, I was told by Ms. Hemani that the amount was debited on a verbal consent given by me which they said was checked in their system. To this let me confirm that when I had received a call on 09th August 2008 from Barclaycard’s priority Circle Club department regarding the scheme, I had already informed them that I am not interested in the said scheme. She refused my request to hear my verbal conversation with Barclay’s executive, which they said was recorded in your system. Upon my continuous enquiries I was again told that she needs to speak to her Senior Executive and hence I was given a complaint no.[protected].

On 22nd September 2008, when I followed up for the status of my complaint, Ms. Hemani (Barclaycard’s circle club Executive), told me that I will have to pay the additional amount of Rs. 5618/- as they cannot reverse the entry.

Now after trying my level best to sort out the matter, I am left with no option but to write this letter. I would also require certain clarifications :

1. Is a financial institution allowed to make any debit / credit entries in a customer account on just a verbal confirmation.
2. Was it not the duty of Barclays officials to take a written confirmation from me.
3. Was it not Barclays duty to officially inform the customer before making any transactions in their account.

I am very disappointed that Barclays is troubling the customer by forcing them to repay an amount which is illegally transferred to their accounts without the customers consent. I had also informed them that i would not be making any further payments neither am I paying the minimum amount (which again is inclusive of the additional amount) till the matter is sorted.

I also informed Barclays that if the said additional amount of Rs. 5618/- is not deducted from my Credit card within two days from the receipt of this letter, I shall be forced to complain to RBI about the illegal transfer of funds into my account without my consent as per the Prevention of Money Laundering Act 2002. Also I shall take up the matter with Consumer Forum.

On 24th September i had received a letter from Ms. Sana Khan, stating that she would revert back within 7 working days and my case is registered under case no. HSE/080923/1335/SK/CRD.

But till date i have not received any reply from them. Infact, the officials from Barclays are harassing me by calling continuously and threatining me to pay the minimum amount. They are telling me that they are not aware of my complaint and they don't have to do anything with it. They just want me to make the payment.

Please tell me what am i supposed to do. Why should i make the payment which is debited in my account without my consent. Is it fair?
I request you to please look into the same.

I am fed up with this bank’s poor services. They never send me statement till the first month I got the card. First month they send me the sms alert about my statement & i paid them. Second month they haven’t send me any information about my card. I wrote them about 20 times but in reply every time they write we will contact you in 7 working days. After the due date they keep on adding financial charges on my amount.
I think this is policy of some banks to don’t send any statement to customer & charge interests & other financial charges

Dear sir/Madam,

This is Adinarayana Reddy has been using Barclays Credit card from January 2008.In the month of August 20008 total outstanding was INR 27694/- and due date was 8 of September .I was made a payment of through online INR 27000/- on 5th of September 2008 it was reflected 7th of September 2008 on bank statement. Remaining INR 695/- I did not pay still yet. In The October 2008 month statement Barclays Bank charged DEBITINTR INR 1360/- + Service tax INR 168/- total:- 1550 they charged extra on October month statement it showing. the due date was 8 of this month what I will do for this issue, already I raised request Barclays customer care and I was send complaint mail to service center also they did not reply still today. Please help me for this issue as soon as possible.

Thanks & regards
Adinarayana Reddy lakku
Adi.[protected]@gmail.com
+91 - [protected]
Noida – 201301

Dear Sir,
I am bringing this matter second time in your kind notice on last occasion a reverse mail was received by me assuring that Bank would take up the matter and do something in the customer favour. But I am sorry to say that I am repeatedly receving the barclay Account Statement with same errors and imposing late fee and other unjustified charges. I took this matter with with your customer executive ( Ms.Deepa ) on phone but she shown her inability to do something. I resubmit the entire matter again that on the persistent pursuance I was agreed to take baclay credit card as I was told that my credit limit would be Rs. 3 lakh with corresponding cash limit but When I received card I found that credit limit of credit card is just 15000/- instead of Rs. 3 lakh, this was first lie from the barclay Representative. Secondly I was told by the representative that I withdraw cash from any ATM barclay associated bank, There would be no interest or any charges for first 45 days thereafter nominal interest charges would be claimed. (this is second lie). On 25.6.2008 I withdrew Rs. 6000/- from ICICI Bank ATM delhi University through Barclay card. As soon as I withdrew this amount. Rs. 508.86 has been imposed with various charges with in 2 days of withdrawal. (This third lie from the bank) I brought this unjustive to the notice of bank immediately when I received the Statement. I clarified and asserted that I would not make the payment of these unjutified charges which bank had imposed. On 8th August 2008, I deposited a cheque for Rs. 6200/- ( 6000+200(as debit interest + service tax etc.) in good gesture on the part of customer in Skypack at shakti Nagar Delhi. Even making payment on due date Rs. 500 was levied as late fee and another statement for 19-8.2008 to 19.9.2008 was despatched to me showing a balance of Rs. 1659.37/-
Sir, as I have already clarified that I will not make any more payment against unjustified and unreasonable charges being levied on the customer by this way or that way. It appear that despite sending email, talking on phone, bank is not respoding positively or nor is bank rerservin these unjustifeid charges, Bank is adopting arbitrariy practice in banking Industry. I would like to bring to the officer concerned to look into the matter and it is quit clear that bank is violating all norms and rules. Because when promise is made by the representative of Barclay bank is not kept up is violation of terms and condition on the part of the bank but not on the part of the customer. I am just highligthing those things which were told to me and are being adhered by the bank itself. By this email, I also want to say I am surrendering the credit card by breaking it in many folds. In case this charges are reversed, I would be compelled to bring entire matter to Consumer Court alongwith legal expenses would be incurred in the proceedings alongwith harrassement expenses.

Prem Babu ( Credit Card No. [protected]

Dear Sir,
My Name is Sharif A Shaikh Card no [protected].
Recently around 15 - 20 days back I have received a call from your priority circle department promising some free holidays, some travel bag.
first I got a call and was informed that I have qualified for your priority circle for which I will be receiving free gifts known to you.
I confirmed with the executive that if there are any charges I wont be interested
I was informed and assured that there are no charges attached to priority circle, it is being given after seeing your good relation with barclays.

During that call i was assured that all my conversation has been recorded on the phone. I have received 3 -4 calls regarding the same.

I somehow missed my creditcard payment this time. In this regard I have received one call today informing me that I have missed my payment.
I was shocked to see that Rs 24820 is the balnce payable by me.
I crossed cheque my statement with the call centre and I come to know that an amount of Rs 6700 has been charged for priority circle and because of this my card is running overdue..

Most important my card doesnt have limit more than Rs 20000. So how come you people have taken money from my credit card without informing me??
I find this situation very cheap.
I am spending considerable time in writing this note. I want some one to look in to this matter immediately and cancel the priority circle membership.
Secondly please put an enquiry on the conversation which took place between me and that foolish executive..

I have forwarded the same complaint to the Indian Consumer complaint forum. I wish to extend my complaint to the court if I dont receive any co operation from your side...

Sharif A Shaikh

Hi sir/madam,
It is to acknowledge you that I Rohit sharma having a credit card with Barclaycard India.My credit card no is ([protected]).I would like to tell you that around 40 days back I received a call from them regarding a Priority Circle Membership and was told if I go for this I will have to pay RS 5000+service tax.I clearly told that person who called me up that first you send me the written proof stating or indicating all the discount and privileges available.But without sending any written documents to me I was billed with the above mentioned amount.I called the Barclay card Priority Cirlcle people and told tham that I want to cancel this policy.They asked me the problem I told them but even after they didn't cancel it and refused to cancel when I made a lot of calls.I called the customer care people as well but was not provided with appropriate response.Now they are calling me around 10 times in a day regarding making the payment.if no action is taken at the earliest than I will have to lodge a complaint in Consumer Court of India for fraud and physically harassing me.Than I will demand compensation from you people as well, for mind and physical disturbance and harassment.I request you to take an action at your earliest.I shall be highly obliged.
Thanking you
Rohit sharma

Hi,
My name is M.V.S.Kumar. I have received Barclays Platinum Yatra.com Credit Card on 31st July 2008. I have called customer care every alternate day for my pin. After several repeated complaints I received the pin on 15th of September 2008. As per the welcome KIT received along with the new card my credit limit is Rs. 63, 000/- and the cash limit is Rs. 25, 200/- (i.e., 40% of Credit limit). But when I tried to use my card for cash transactions after receiving the pin my card is being declined for the reason insufficient funds. When I complained the same to the customer care from the day I received the pin they are bluntly saying the reason that there is some technical problem with the card set-up and each and every officer to whom I have spoke is asking for 2 working days time for rectification. As on today 25.09.2008 the cash limit in the system is not rectified. I want a solution for the same.

With regards
M.V.S.Kumar
[protected]

Dear sir,

I have been using this Barclays Card for quite a long time and from the day I started using this card I facing lots of problems.
You can please verify my records on this. Now there is a completely new problems arising. There was a balance of Rs.23.00 which the Barclays people
Called me several time to send persons to collect the Amount of Rs.23.00. for which due to frustration I agreed to that. One quite day they sent your representative to my Address to collect the amount of Rs:23.00. I paid the same through cash. And once I received my next statement I was shocked. To see
That there was a charges of Rs.113.00 Outstanding the reason was given as Cheque Pick up charges. Your people never communicated this. Kindly tell me is it fair on Barclays to Cheat the customers like this. For the Payment of Rs.23.00 I need to pay Rs.23.00+ Rs.113.00 as cheque pick up charges. Fine I even paid that on 7th August 2008 (through Cheque) wherein the due date was 8th August 2008. The next statement gave me an another great shock. Rs.500.00 Late payment fees. + 12.36% Tax. What kind of business is this, And by mistakenly I had used this card for Rs.15000.00 and convert the same in to EMI. The due was on 8th September 2008 and the payment made by me was on 3rd September 2008. Thinking Barclays would be doing good kind of business. This proved me Again Wrong. Seeing my statement for the month of September. There is another late payment charges of R.500.00+12.36% Tax. What does Barclays doing in favour of the customers. Is this the way to treat the customer. And grabbing money from the customers. I have decided I don’t want to use The Barclays card In my life I would like to surrender the card right away. Please calculate the amount which has to paid by me Cancel all EMI Deduct the interests. Tell me the exact figure that has to be paid. I have never seen such a Banking peoples in my life. And I would always suggest my family member & friends not to even apply for Barclays Card. Now the only thing I require Barclays to help me out is to Revert the 2 Late payment fees. And give me the credit on the same. And cancel the EMI option which I opted from Barclays. And Cancel My Barclays card which I don’t want hereafter.

Regards,

Vimalanand

http://www.consumercomplaints.in/new_complaint/

I am using ht eBarclay bank's credit card, i was supposed to pay my last month bill on my due date. But unfortuntely i didn't pay it. After that Custome care told me that you have to pay the bill with late payement. Then i told them that any way late payments is same for upto next bill, so that i will pay it on next due date. But aftrer some days bank people taken payment by convincing me that no late payment is necessary if i paid minimum amount, and i did it. But at last i got the late fee in my next bill. So kindly take an action on Bank dept for cheating me.


Thanks.

I had a Barclay Bank Credit card vide no [protected] which was stolen in the month of April 2008 and a transaction was made by withdrawing a sum of Rs. 20, 000/-. I had blocked the card the moment I came to know about the incidence and had paid the entire amount to avoid ay interest on the same. I had made a complaint about the same and heard from the bank that the complaint had been forwarded to the Fraud Control Department and I would be contacted further for the resolution of my case but I never received a call back.

I was instead surprised to see that Interest was charged on the same and thus, I contacted the customer service desk. I was told that Cash withdrawal involves Interest charges from immediate effect. I thus decided to pay and dropped a cheque (chq no 814017) amounting Rs 1611.00 as per the statement. I then received a call from the Customer Service Desk saying the cheque was not signed, (which I don’t think I can ever do) but thinking an oversight I dropped a cheque again with the same amount (chq no 814021). But, the problem did not end there, I then got one statement next month where again some interest charges was showing. I contacted the Customer Service Desk and nothing happened. I started ignoring the calls and sms messages I got from the Bank thinking that there must be some confusion about the payment and I will sort it out once I get a call from the Customer Service Desk. But to my surprise, it has been more than 6 months now, and I am getting statements every month with the charges getting multiplied every time and nobody tries to solve the problem. I get not less than 30 sms messages a day reminding me about the payment, throughout the day I receive system generated automatic calls where the other person does not speak anything and you have not spared my nights and early mornings as well due to which I have to keep my mobile switch off when I am not in office. I have written e-mails describing the same not less than 20 times till now and I have tried explaining this to every customer service agents who called (I think I know the names of all the agents by now) but all in vein. Whenever somebody from the desk calls me, I have to begin my story from the beginning as they never give any reference no to the conversation we had with the prior callers.

This is to notify that the barclay credit card which i m using has unnecssaary charged me the fine of rs 1683. this is to notify that there minimum amt was on the date of 2nd of september08 and i have been dropped my cheque on 30th of august in the sky pack box which is offered by the company itself located in borivali. I spoke to the customer care executive about the charges he denied and refused to reverse the charges. His name was azis and also refused to talk to his senior ammending that he is busy and cant talk to you now . I wasted my time and the money giving calls to customer care and going to the branch but all waste.

I saw ur site in the tv and thought been the last chance to refund my money which is unnecssary charged to me.

Hope you do the earliest as soon as possible.

Thanks

Rajkumar Sharma
[protected]

I have placed a request for the change of address on 26th Aug-08 and it is very shamefull to know that till now no action has been taken from the bank.
After repeatitive calling to Customer care, still issue is pending apart from this the Customer Care is even in competent to handle the quiries.
This is the last reminder else i would be going to Consumer Forum as i have paid some amount for joining Priority circle and I likely to recieve some Gift Voucher which have been dispatched already to Old address as i have reieved the SMS for Barclay Customer care at the below mentioned cell no.
In case the same is delivered at the old address then that amount becomes the Liability of Barclay Bank

I would like to inform you service of Barclays is in a very pathetic state which leaves user with no choice but to either approach consumer court or lodge a police complaint.

My name is Sulakshan Sonawane and my credit card number is [protected]. I am working as Assistant Manager at a MNC and earning gross 35K per month.

I am using Citibank Credit Card since past two years and don't have a single late payment charge applied till date. I am having a loan worth 2 lac with kotak mahindra bank but never ever i had payed my EMI late. And after having such a good credit profile it is being hampered because of Barclays Card.

I recently had a balance transfer from my Citibank credit card on 11th july'2008 and was required to make a payment of minimum amount due by 29th aug'08. I enquired customer care about the skypak drop box and was told to deposit at ( Nerul, Shiravne ) location and so i deposited on 19th august. Cheque number is 997491. But till 29th August cheque never got cleared and on 30th i was informed that we didnt received your payment so can we send a executive for cash payment.

I clearly informed CSR that i have made cheque payment but still if you have not yet received i would make cash payment but no late payment charges should be applied as i have deposited the cheque to the drop box told to me by Barclays customer service representative and if it was not cleared at your end it is not my mistake so he agreed and i made the cash payment of 1950 /- I have attached the receipt of the same with the mail.

Still after few days i got message we have not received your payment by due date pay rs 1950 immediately or contact us on[protected]. I called this number many times but was never able to speak to anyone. I was neither receiving dial tone nor busy. It was just getting disconnected. Finally i realized that i am being fooled.

1 First i was told to make payment by drop box whose cheque was never cleared.

2 Was made to make cash payment which never reflected.

3 I was getting message to make payment of 1950 even after sending cheque and making cash payment.

4 Few days later i got message your account has been suspended till you make minimum payment of rs. 3830. You may contact us on[protected]. Again same story my telephone call is charged but i was never able to hear anything from other end. So one thing was confirmed i am being forced to late payment charges and duped for rs 1950 cash payment.

1 Finally i have decided to approach Consumer Court. I have all the relevant proof's to prove the cheat.

2 I will be registering a police complaint against you.

3 I would make all the payments and close this card and would never ever use Barclays Card.

But one thing is sure though i would make payment i would not forgive Barclays for all the torture and financial cheats they have done and close this card on urgent basis but i would never agree to pay the late payment fee or RS. 500 whether i have to fight for it in court.

Dear,

i am holding your Barclays gold card from Jan 2008 and then after i had started using the same and always i make timely payments with full amount due on my card but two months ago i had a payment dur of around Rs.600/- which i had made very well in advance (3 days before my due date) but i dont know what went wrong for colloction of Chq / whatever may be the reasons i have been charged around Rs.600/- as late payment charges & interest copmponent attached thereon

i had made complaint regarding this matter twice but no satisfactory response found from your part

here i just want to make a request rearding reversal of all the cherges to my account till date or else otherwise i will have to discountinue with services of your card by surrendering my card

kindly reply me for the same very soon

waiting for your reply

Rahul Shah