Barclays Complaints & Reviews

i am waiting for your reply, after ten days you don't reply to us .
my due date is 9th of august, before that i want to final settelement to your bank .i have forwarded same matter to reserve bank of india, complain in consumer department.
i again telling you i can pay installement 2695/- only per month
not want to pay service tax and processing fees.if you are agree on my installment 2695/- only per month not extra charge than i want to continue with your bank.
if you are not agree than i want to pay only 54000/- on 9th august
and i want final settlement.
pl. reply to us urgentely, i am waiting for your reply.
thanking you


On Fri, 25 Jul 2008 Head Service wrote :
>Dear Mr. Kumar,
>
>
>
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>We refer to your below email dated 24th July 2008 addressed to the
>office of Head Service. At the outset, we sincerely regret the
>inconvenience caused to you.
>
>
>
>We wish to inform you that your case has been registered under case
>reference number HSE/080725/866/SS/CRD.
>
>
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>We will respond to you in 7 working days. We request you to bear with us
>until then.
>
>
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>Thanking you.
>
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>Yours sincerely,
>
>
>
>Shantanu Datta
>
>Manager - Service Governance
>
>Retail Banking & Cards (India)
>
>Barclays Bank PLC
>
>
>
>Please note our new email id: [protected]@barclays.com and the address
>(URL) of our website http://www.barclays.in <http://www.barclays.in/>
>
>
>
>
>
>
>
>________________________________
>
> From: mithilesh jha [mailto:[protected]@rediffmail.com]
>Sent: Thursday, July 24, 2008 8:25 PM
>To: Head Service
>Subject: regarding loan on gredit card
>
>
>
>Dear sir,
>i have attached one message for more details pl.see and reply us
>immediately.
>but i explain in short my credit card no. [protected]
>i received loan 54000/- by phone actually i am not interested for loan
>when i got more call on telephone by mr. amol after that i agree for
>loan .
>but mr. amol told me your rate of interest is 10%for two year and your
>emi is 2695 no other charge will be taken
>but when i received statement they charged processing fees 10040
>and tax 12% .
>i complain so many times regarding processing fees and tax 12% charged
>every month.but there is no reply, i complain so many times you can
>veryfy it
>i also complain in consumer office regarding same matter.
>now if you not charge processing fees and service tax 12%every month
>than only i want to regularise with barclays bank and want to pay my emi
>mention in my statement 2695/-per month
>if it is not possible than i want final settelement with your bank
>with immediate effect.
>i only want to pay you 54000/- not extra single rupees beacuse it is
>missguide from your side
>now i not giving call or email from our sides because i feel very bad
>experience with barclay bank
>you give me immediately reply
>thanking you
>mithilesh kumar jha
>
>Note: Forwarded message attached
>
>-- Original Message --
>
> From: [protected]@rediffmail.com
>To: [protected]@rediffmail.com
>Subject: failure notice
>
>
>
>
>
>This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.
>
>Internet communications are not guaranteed to be secure or virus-free.
>The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.
>
>Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.
>
>Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).
>Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.
>
>Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












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I am pasting an email that I have sent to Barclays Bank but I havent received any response so far. Instead I keep receiving SMS and automated calls made from a dialer with recorded message for payment reminder. Please read the email below to know more about my concern.


--- On Sun, 7/27/08, Gautam Vora <[protected]@yahoo.com> wrote:

From: Gautam Vora <[protected]@yahoo.com>
Subject: Fw: Your email request to barclaycard
To: [protected]@barclays.com
Cc: [protected]@cibil.com, [protected]@fca.nic.in
Date: Sunday, July 27, 2008, 9:24 AM

Attn, : Credit Card Manager



Sir,

I am Gautam Vora a very unsatisfied customer of your bank. My credit card numbers are xxxx xxxx xxxx xxxx. I am being unnecessarily harassed by your bank for the payment that has been already received by your bank. Your bank sends me atleast 2 SMS every day with the intimation that my account has been suspended due to non receipt of the payment. Moreover I had called your customer service department to discuss the payment in question on July 23rd 2008 when they had informed me that my paying bank has returned a cheque to you since it was not signed. I have made atleast 3 calls so far to send me a copy of the cheque but nothing has been done. On top of all this your bank has charged me a late fee and interest. This treatment is entirely unfair as the confusion is at your end. I am forwarding the copy of the email from your bank that clearly states the payment in question has been received and credited into my account.

Before that please note that I have no bad intensions and would not like your bank to be unpaid for what your bank deserver. However certainly its not fair that I should pay late charge or interest because of confusion at your end. As a settlement plan I would like to propose the following:

1. Send me the copy of the returned cheque

2. Take of the late charge and interest charged due to this confusion

3. Take another cheque from me of the same amount in return.

I have an official intimation from your bank regarding the receipt of the payment in question. Please see the forwarded email below.

--- On Fri, 7/11/08, Barclaycardservice <[protected]@sparshindia.com> wrote:

From: Barclaycardservice <[protected]@sparshindia.com>
Subject: Your email request to barclaycard
To: [protected]@yahoo.com
Date: Friday, July 11, 2008, 3:16 PM

Dear Mr. Vora,

We refer to your email dated 07th July 2008 regarding your payment towards your card account.

We confirm receipt of your payment for Rs. 1, 563.04/-, which has been credited to your card account on 11th July 2008.

On a related matter, we take this opportunity to introduce our Barclaycard bill payment online facility. You can now also make your card payments online via the internet and request you to visit our website www.barclaycard.in for detailed information.

For further assistance or clarifications on the matter, please feel free to call on us on the Barclaycard Helpline numbers mentioned below.

Assuring you of our best services at all times.

Yours sincerely


Customer Service Executive

24 Hour Customer Service Helpline:
Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]
Faridabad / Ghaziabad / Noida / Gurgaon Mobile Operators: 0124–6752222, Private Landline Operators & BSNL customer:[protected]
Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222
Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]
Rest of India Mobile Operators: (city code[protected] & Private Landline Operators: 60004444
Email Service ID [protected]@barclaycard.in

Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log on to www.barclaycard.in

“Please do not reply to this mail, in case you need further information / clarifications please write to [protected]@barclaycard.in”

Hi,
I am one among the person who have been loyal to each of the department especially to credit card departments. Being a customer of Barclays Bank from about a year or so, everytime i had a bad experience with them in related to transactions and that too especially with the dues which i had already paid but still they are sending me messages, calling me at everytime. I am really pissed off with them. And the good thing is this i am been waked up by their pleasant message stating that

"We have not received last month's payment by the due date. If you haven't already done so, please pay Rs. 560 immediately. You may contact us on[protected].
Sender:
Barclays."

This payment which i had already done through cheque not only these 560 bugs rather more than that around 1000 or even 2000, isn't it shame on Barclay Bank. Either they should be taken out off this state or from the Country Itself. It is really useless bank and inturn bad customer service.

The other part of the story "I called up customer service, gave him all the information and did all verifications with them, While asking them about the same issue the even tell me the same thing that you have not done payment as we had not receive the payment, after having word with them when i provide all the information about the payment done through cheque by an intermediator "BSA LOGISTIC PVT. LTD" (as these are the persons who take responsiblity of collecting their payments due to any mode, this is one of the reasons why we people provide cheques instead cash) as what these people do with the cheques we even don't know, and what if we would've provided them with cash "IT WAS ALL LOST THEN ISN'T IT" man really pathetic service.

Really rubbish, shame on them.

So my question is that will there be anything done to this bank or not.

Bye.

From last 8 months I am holding a card of Barclays Bank with card No.[protected] In month of January 2008, I have made my last purchase, against which total outstanding balance of Rs.1761/- was there against which I have made the complete payment through cheque which was being cleared ( enclosed the statement. After that when I received the next statement there were certain charges added, when I called up at the customer care they said these are just the finance charges I am taking a request the reverse them, you don’t pay them after that again, in the next statement few charges were added along with late payment fee of the previous charges. I again called up at the customer care but no response was there. Now after my continuous requests. i finally send at request to grevience call of barclays card.

I got a mail from that some will attend to my complaint in seven days but notting has happenend,

Please help me guide me that How can get rid of this problem, what is the prosedure to go leagle against this Bank


Thanks & Regards
Surmeet Kaur
[protected]

Hi,

I have a Barclays Gold Card, my colleague made a charge using my card on 4th June '08 for 3593 and duly made the payment using a Citibank cheque paid on 12th July'08 . Barclays did not receive the cheque and charged me a late fee now the total was 4340.41 as on date (16th July 08) I paid the dues on 16th July. Since the 6th of July I have been receiving numerous calls on my mobile number which are blank. The calls come at odd hours free ranging from 1:30 in the night to the entire day and night . They make atleast 10 calls at least a day and those calls are entirely blank some of them have a recorded machine which says something indecipherable for the human ear. I tried calling my service provider to bar their incoming calls or atleast trace them but to no avail. They had no such facility. When I try calling back at the number the recording plays saying that the tata indicom number is no longer in service. Please help me file a formal complaint against them, and do guide me on the steps am required to take to take legal action against them if possible.

DEAR SIR/ MADAM,


I HAD APPLIED BARCLAY CARD, BUT I MAKE A BIG MISTAKE TO GET THIS, I HAD A VERY BAD IMPRESSION ON BARCLAYS WORKING.
AS I HAD MAKE A PAYMENT THROUGH MY CREDIT CARD NO.[protected] ON 27/05/08 OF RS 500.00 AND I GET STATEMENT THAT PREVIOSLY I PAID EXTRA RS.25.00 THAT WAS DEDUCTED IN THIS STATEMENT AS I HAVE TO PAY RS.487.50 AND I DEPOSITED MY CHEQUE NO.069126 DT.14/06/08 OF RS.487.50 AND AFTER THAT I HAD ANOTHER TRANSACTION OF RS.1000.00 ON 05/06/08 FOR PETROL AND I GET A NEW STATEMENT OF THAT INCLUDES (PR.BAL)RS.487.50 + (CUR. BAL)RS.1025.00+(INT.) RS.582.45 THAT MAKES A TOTAL OF RS. 2094.95.
WHEN I RING UP TO YOUR CUSTOMER CARE AT[protected], THEY TOLD ME THAT INT.IS CHARGED ON LATE PAYMEMENT, WHEN I ASKED HIM THAT I HAD PAID RS.487.50, HE TOLD THAT CHEQUE IS INVALID, I DIDN'T GET ANY CHEQUE RETURNED BACK TO ME, WHEN I CHECK MY BANK BALANCE ON SAME DAY THAT WAS RS.1, 00, 000.00.
IS THIS IS NOT A NEGLIGENCE OF YOUR BANKING STYLE . MONEY IS NOT THE MATTER, MATTER IS INCONVINIENCE AND NEGLIGENCE .
WHY SHOULD I PAY MORE IF HAD ALREADY PAY MY BALNCE AND THIS IS NOT FAIR I HAVE TO TAKE ANY ACTION AGAINST THIS AS CUSTOMER I HAVE A RIGHT TO DO IT.

KINDLY LOOK INTO MATTER OTHER WISE I HAVE TO TAKE THIS MATTER TO H.O AND OTHER SUPERIORS.

DT. 10.06.2008

To
The Manager,
Credit card Division, (Grievance Cell)
BARCLAYS CARD .
DELHI.

REF: AGAINST CREDIT CARD NO.[protected]
SUB :- COMPLAINT REGARDING YOUR SERVICES

Sir,

This is in reference to the BARCALYS credit card no [protected] issued to me. I deposited a cheque of rs 8000/- ch.no.848901 dt 20.05.2008 drawn on HSBC bank on 21.052008. when I check my outstanding in phone banking, I found that this cheque late received by bank and bank charges me late payment charges.

I drop in karol bagh on 17.05.008. by unknown reason u recd this cheque on 22.05.2008. its not my fault. When I talk to executive. Please credit late fee amount in my card. I request you in future I always payment on before due date.

I have another credit card from other bank. I always make payment on before due dates .I am enclosing my other card bill. I am not satisfied form your services. Kindly do the needful at your end ASAP and acknowledge the receipt of the same.

Thanks and regards,
Your truly,


SANDEEP AGARWAL
22387078, [protected]
Copy to :
[protected]@BARCLAYSCARD.IN
REG OFF.1CHURCHILL PLACE, LONDONE 14SHP.
BRANCH OFF: BARCLAYS BANK PLC, 801/808 CEEJAY HOUSE, SHIVSGAGR ESTATE,
DR.A.BESANT ROAD, WORLI, MUMBAI-400018.
HEAD OF CUSTOMERS SERVICES AT BARCAYCARD, P.O.BOX 11567, NARIMAN POINT, MUMBAI-400021.

I was approached by a representative of Barclays card at Life Style Shopping mall at Lower Prel Mumbai, on his request I applied for Barclays card.
I made a purcahse of Rs. 3180-00, but Barclays card didnt provided clear drop boxes addresses,
Customer care no.s given along with cards were not working.
so I missed the interest free time limit of 50 days; but, even after that when they made contact to me I paid 120...

Here`s just a little brie[censored]p on the wonderful "Barclays card "coming to India . I have never in my life encountered such lousy sevice. I recieved a call from Barclays a month a ago and they said " congatulations!!" you have been shortlisted to recive a card from Barclays., and they said they`d be sending someone across to collect the documents and to please stay home for verification . gave me a day and time very professionally. and not one turned up. called up again and the same drill was repeated.then again a few days back i got a call form their so calle exicutives. and three different people called SONAL/ NITIN and some one else called and confirmed the same day for me and asked me to keep my documents ready..HOW PROFESSIONAL!!no one turned up again !! in one month atleat 20 calls and no follow ups.. that`s Barclays card for you!! And the customer service has absolutely no idea what they are talking about .all they say is Sorry ma`am !!errr...thats it. IF this is the service they provide before presenting your their wonderful cards and offers, what it going to be like later. www.dinarikhye.com

hi my name is varun bhardwaj, i have already paid my credit card payment on 2/07/08 at south ex drop box location is EFFECT'S
G-20, Part-i, Opp Bengali Sweets South Extension, i have recieved the msg from your side that payment has not received yet my credit card number is [protected] chq number is 119111 bank name is ellahbad bank dated 02-07-08.amt 3, 000 i am very disapointed, i am expecting right information so plz give my right feedback. it's your problme plz sort this problem and plz dont send me stupid type of msg. i am waiting your reply plz give me asnwer as soon as possible my contect number is [protected]/ [protected] .

Hi,

When applying for the Barclay credit card, I specifically asked about person coming to colelct payment as there is no drop box near my home and I was told they would come. On my first billing I called customer support and they said some one will come (the record of my call is there in your system which is over 10-15 days before the billing date)the person never came I waited and droped the check on last date of payment. I had to drive few kms to drop my check and then in next billing they put a late fee with interest. I called twice and reported and they said some one who can make a decision will call me to discuss but the call never came. They again put additional late fee and no one has called as promised to resolve.

Please help this is nt my fault.

Vivek Anand

Hi,

Please note the issues I have faced with Barclays Credit Cards. This is an abbreviated list.

1. Double charging of amount on my credit card. Led to rejectio of my card and public embarassment.
2. Their inability to send me my credit card statements. For the first two times, I paid based on their SMS.
3. At the time for the third statement, they again did not send me any information. I made numerous calls to their call center and asked them to send me the same. They emailed me copies a week after the due date. Late fees were charged on the same.
4. I made at least 10 calls in March over resolution of late fees. Standard answer, 3-4 working days more.
5. At this point, Barclays charged me a renewed late fee. By simply not giving me an answer to whether they could waive off the fee and delaying it over a month, they made Rs. 550 more.
6. I decided to end this service. Paid all dues and asked them to take a request for cancellation of the card. My card however is still active!!
7. I asked for my reward points to be converted on 16th April 08. This only happened after over 5 calls in end May 08.
8. Additionally, I qualified for a diamond pendant based on an offer of theirs in December 07. The same only reached me in April 08. This was also after over 20 calls to customer service.
9. As a final addition of insult to injury, there was an automatic online transaction on 24th May, 08, which was reversed within a day. For this they charged me over Rs. 450, did not send me my credit card statement for over two months and are now demanding Rs. 950 plus (Till date). My only communication was a late payment reminder in early July asking me to pay Rs. 150. (Which I was actually stupid enough to do).

I would advice anyone reading this account to steer clear of Barclays. They have the worst setup in India. Their credit card helpline is inept and unable to help customers. In addition, their customer service email answers are stupid enough to try anyone's patience. They are some of the most inept conversations I have had with anyone.

I would ask Mr. Kusal Roy, the head of Credit Cards India to seriously examine whether this kind of complete failure on his part towards establishing a comprehensive system justifies his salary.

The BARCLAYS BANK credit card is the worst in the world. They keep trying to extort money from you saying that cheque is not recieved, payment was late etc etc. (They dont have a single collection centre where you can get a reciept for your payment).Customer service executives are rude and all emails written to the company come back with one line reply ..please pay the outstanding amount.No matter if the amount is wrong or incorrect .
They use collection agents who call you five or six time in a day and keep harrasing you also by using automatic caller system where you can hear a lady say greetings from barclays please pay your outstanding amount !Not to mention many smses troughout the day and night.These calls are done at odd hours late night, early morning 6 am etc etc to harrass you and your family even if you have spoken to the bank officials in the day time.They threaten you that they will spoil your reputation by reporting you to the credit department etc etc.The law clearly states that all calls to the customer should be done during office hours and even if you take the calls in the day time, they still harass you at night.
I am fighting a battle to recover Rs 400 which they have wrongly taken from me and they tell me that I owe them Rs 114/- for which they have made more than 250 calls !! Rs 114/- which is payable to them ( as per their whims) in the month of march 2008 has become Rs 1800/- in four months time. I will not give up and intend to teach this company a lesson for trying to fool the Indian customer. They think that they can continue where the East India company left off, they are based in London and think that we Indians are fools and should be cheated !

DO NOT take this credit card even if you are paid for taking it !You will surely regret using this bank`s services. They are the WORST in the business.

sir
I found mail in my mail box telling that I am prize winner of Msw Lottery.And asking information about Bank account .Should I give responce to it or not please replay me.the mail is like this

Barclays Bank Plc.
1 Churchill Place,
London E14 5HP.
TEL +44 [protected]
FAX +[protected]
ACKNOWLEDGEMENT OF TRANSFER REQUEST

Dear Customer,

I am Mr. Paul Wilson, The International Transfer Manager of the Barclays Bank Plc and the transfer officer designated for your funds transfer.
Yours was received with content well noted please be inform that we where given the authority to transfer funds to you,

Please fill out the form below

INFORMATION.

FULL NAMES...
ADDRESS...
TEL...FAX...
AMOUNT TO BE TRANSFER...
SCANNED COPY OF YOUR IDENTITY E.G DRIVER'S LICENSE ETC...


This is to confirm the authenticity of your Transfer.




On receipt of the information, you shall be educated on the process mastered to facilitate this transaction in the earliest.

Best regards.


ISSUED BY:
MR.Paul Wilson,
INTERNATIONAL TRANSFER MANAGER.
: MR. WILLIAMS PARKER
FOBP GROUP BUSINESS MANAGER
CC: INTERNATIONAL REMITTANCE (WB)




please send me reply, I am waiting for your mail..

HI, I have a Barclays credit card. I always pay more than the usual amount. However my bill due date is approximately around the 24th of each month. In June I had a major accident and was not able to go and drop my cheque into the drop box in Kalicharan market in Sector 18 Noida. I had received a call from the bank saying that I needed to make a payment. I had told them that I will be able to drop my cheque on the 1st of July. As per the promise made I dropped my cheque on the 30th of June. I have been receiving around 20 calls a day and 1 threat call as well, in which the caller said that he would be sending an executive and if i didnt pay him " bohut bura hoga". When they make a call dont they update their records so that they do not make repititive calls . What should I do in such a situation. Even after making the payment, they are still calling saying that they have not received the cheque. Its their fault that they are not clearing their drop boxes. They are harassing me day and night mentally. They disturb me during office hours and are constanltly threatening me. I think its not legal for them to threaten customers. What steps can I take so that i can sue them for harassment. the calls I receive are from[protected], 4398400, 46771200, 4521700. These are the few phone numbers that keep harassing me. I need these people to stop harassing me . Please help me sort this out

Dear All,
I requested for personal loan amount Rs:1, 00, 000/- for the interest rate of 18% from Barclays Bank, the same was signed with 18 % intrest and post dated cheques were taken from me. but later i came to know from one of there executive that my loan has been approved for the intrest 21%. As i have signed for only 18% only i rejected the loan saying it was cheating. i haven't received my post dated cheques after continous tracking with the bank executives. i strongly feel the bank is making fool of its customers and making us to run nook and corner to collect my cheques for the mistake done by bank executives.
Request you to help me to get back my post dated cheques ASAP

Dear Sir, my Barclay bank credit card statement was despatched by the bankers from Mumbai vide EXPRESS IT AWB NO: [protected]. I did not receive the statement till today.

This so happened last month also. The consignments that are being sent by the above said courier are not being delivered to the consignees and this courier gives no response to the addresses.

I do not know the current status of my above consignment and the response seems to be very very pathetic. Kindly take suitable action.

Regards,

K. SRINIVASA RAO
HYDERABAD

Dear Team
I had Droped a chq.of Rs.2000/-(Chq.No.-592705, Bank Name-Development Credit Bank) at your Barakhamba Metro Station's Drop Box on 27.06.08 against my credit card No.[protected](Name-ALOK KUMAR) before due date and same has been intimate to you via mail on Barclaycard.Service <barclaycard.[protected]@Barclays.net.in>.Then why they call me for payment..I have received approx.15 calls from your side.The no.is +[protected]...Please help and try to improve your services...one more thing i have lost my card and same has been inform to you on 24.06.08.please reissue my card as sson as possible...

Thanks
Alok Kumar
[protected].

Hello,

I keep getting an sms saying avoid being "referred on the credit bureau" call[protected] incase of any dispute, I tried calling number of times but was not able to get anybody on the line except of the voice which says representative will be online but for many minutes there is no one who answers the call.

I have an issue with your bank, I purchased some software to my office and didn't get the statement for 3 months, somebody kept calling me and they promise me that the statement will be with me the following day but nobody turned. It's only after 3 months, a person came to my office and gave me the statement and immediately I paid whatever was outstanding but I don't know why there is still outstanding. Can someone call me or mail me immediately about the next action. Everytime when I tell my problem to your representative, they give me a different number to get in touch and they refer to a another different number, my problem is not resolved.

When you can make many calls for a person while marketing your card even though that person is not interested, can't you just make one call to your own customer who already has your card, speak to him and make him loyal.

I am ready to use the card if you can reverse the outstanding amount or please let me know if this is not possible, we can decide the next action.

Thanks in advance and look forward for your earliest reply.

Venkatesh

I WAS APPROCHED BY AN ORGANISATION IF I WAS INTERESTED IN PERSONAL LOAN WITH Barclays BANK.
MY DOCUMENTS WERE COLLECTED AND ALSO 9 BLANK CHECKS WERE COLLECTED FROM ME. I WAS TOLD TO SEND A MAIL IN CONFRIMATION OF MY LOAN BEING APPROVED AS I RECIEVED A SMS FROM BarclaysPL ON MY MOBILE [protected]. I SENT A MAIL TO THE ADDRESS PROVIDED [protected]@yahoo.com, [protected]@yahoo.com AND operations.[protected]@parshindia.com. I HAVE NOT RECIEVED ANY INTERMATION ABOUT THE SAME SINCE THEN. I CALLED Barclays BANK AND WAS TOLD THAT MY LOAN IS STILL IN PROCESS AND NOT YET APPROVED WHEN ASKED HAVE THERE RECIEVED MY CHECKS I WAS TOLD THAT THEY HAVE NO INFORMATION OF THE SAME ALSO THE CONTACT NUMBER ON WHICH I WAS CALLED FOR COLLECTIONS OF MY DOCUMENTS ARE GIVEN AS [protected], ON CALLING THIS NUMBER NOW I AM DIARECTED TO CONTACT Barclays CUSTOMER CARE AND WHEN I MAILED '[protected]@barclays.com' IT BOUNCED BACK EVEN THOUGH THIS IS THE EMAIL ON THEY WEB SITE