Bata India Complaints & Reviews

I (S.B.Tiwari) placed online supply order to bata india through his online portal on dated 01.12.12 and amount of one pair shoe paid through net banking in the same date. I tried to contact his customer care through his tollfree number [protected], but nobody receiving the call. Again I complain through email but no action is being taken from their end. My order number is 10100279, dated 01.12.12, Article number 8332092 and amount paid Rs. 549.50.
When I tried to see the status of order through his order tracking system, It is showing that payment received . Kindly help me.

. Dear Sir,

1. दिनांक 26/11/2012 को आन लायन के माध्यम से मैंने लेडीज चप्पल का आर्डर 349.70/- कादिया जिसका आर्डर नंबर 10099091है, जो की मुझे दिनांक 06/12/2012 को कोरियर के माध्यम से घटिया किस्म की चप्पल की डिलीवरी की गयी, मैंने उसी दिवस इनके काल सेंटर [protected] पर अपनी शिकायत दर्ज करा दी जिसका नंबर [protected]है, परन्तु उक्त कंपनी न तो घटिया किस्म की चप्पल वापस बदल कर देना चाहती है और न ही मेरे पैसे ही वापस करना चाहती है/
2. दिनांक 27/11/2012 को पुनः आन लायन के माध्यम से 2 जोड़ी लेडीज जूती का आर्डर किया जिसका आर्डर नंबर 10099248 व् 10099259 है/ सामान डिलीवरी की निर्धारित समय सीमा के अन्दर मुझे सामान प्राप्त न होने पर मैंने इनके काल सेंटर व् मेल के माध्यम से संपर्क किया परन्तु कोई सही उत्तर नहीं दिया जा रहा है/ जबकि उक्त कंपनी ने दिनांक 27/11/2012 को मुझसे 419.70 पैसे एडवांस ले लिए है/ निर्धारित समय सीमा से ज्यादा ब्यतीत होने के बावजूद न तो मुझे सामान दिया जा रहा है और न ही सही जबाब दिया जारहा है/ मुझे प्रतीत होता है की उक्त कंपनी सामान व् पैसे देना नहीं चाहती है/

Madhav Tripathi
X- Ray House Opp. Town Hall,
Ellishbridge, Ahmedabad
[protected]

Though, I did not have a need to buy a new shoe but I still bought a pair of Hush Puppy shoe in the month of September from one of the Bata showroom's in Bangalore as the 50% off on the retail price deal appeared to be quite good. Only after I started using it a few weeks back, I realized the pair had a manufacturing defect; the leather flap under the lace of the right pair isn't wide enough and exposes the socks once you start walking. When I brought this to the notice of Bata showroom personel, he acknowledged the manufacturing defect but at the same time said he will not be able to replace the pair unless I get a witten communication from Bata customer service addressed to his showroom to do the same. I reported the matter to customer.[protected]@bata.co.in with a copy of the bill and snap of the manufacturing defect but I haven't heard so far from them. The address of the showroom from where I purchased the shoe is

Bata India Ltd
Bata Shoe Store
No-62 Shop No 127
Forum Value Mall
White Field Road
Bangalore - 5600066
Phone No[protected]

and the cash memo number is 02-09-12/1/0010

It's really painful for a consumer to face such issues with a reputed company like BATA, How can I recommend the same to my family & friends.

Please help me resolve the matter.

I had mentioned my details above iam using Bata products from the last few years.but sorry to say that my last two experience was really worse.my first purchase was on 30/08/2012.i bought shoes from your Bata showroom vellyambam branch trivandrum.it cost me 750rs.It last just hardly 45 days when i enquired in u r showroom they told me that i buy it in offer.what u people mean then why r u giving offer.My second purchase was on 12/11/2012 formal shoes from your karamanana trivandrum today date is 24/11/2012.hardly ten days but it looks like at least one year older.shoe is fully wrinkled.when i enquired in showroom they are saying.go and mail we cant do any thing. i had lost near about 2250rs with ur brand.i will tell every one not to buy any thing from bata its a wastage of money and time.you are renovating your show room pls do look on the quality.what i lost is lost do the need full. iam not ging to sit simply like every one.

Respected Sir / Madam,

This is Mr. Laiju Mathew, from Kottayam, Kerala state, India. I had been used to Bata shoes for the last 1 decade and as per my regular habit of buying, I bought an official wear (shoes) from your Kottayam Retail centre in Baker Junction (Kottayam) on June, 2012. The description of the product:-

The art number: 851 4952
Colour: Dark Brown
Type: Lace less type
I used to use it a couple of days in a week as I wear some other models other days. Recently I noticed that the front part of half pair was ruined by the material mistake. And the other half of the pair was ok and the status was satisfied. I hope you will do the needful and will contact me for further customer feedback.

My Address:

Mr. Laiju Mathew,

email ID mr.[protected]@gmail.com

The order 10095480 was placed on 31OCT to which the website/company claimed to get it delivered WITHIN 7 days.
The first & the last update made/provided [on 2nd Nov] to us online was that its INVOICE has been GENERATED.
Whenever we do call them for an update we get to hear that it has been escalated but we fail to see any progress on it & havent received any update too.
No manager or supervisor is available EVER if we wish to talk to them.
No one cares to respond to the emails. What type of service are they running?
and if YOU CANNOT DELIVER ON TIME YOU SHOULD NOT COMMIT IT [just because others are ....and at least they do deliver on time & they have the cancellation option too!]
When requested to cancel the order i was told by their executive that orders once made CANNOT BE CANCELLED. [what do they expect us to do? when they cant even deliver an order or atleast give us a relevant update on it]

Dear sir,
I am a BATA customer from many years. But now I am very much
dissatisfied with your product. I have purchased Bata shoes on 15th
october 2012 from the Bata shoes store(565/02349). It is of Rs 1299 .
I do not expect shoes from Bata to only hold good for a year or two as
the same guarantee can be given by a unauthorized roadside vendor.
It is really disheartening that the shoe has shown such a complaint
that too i've worn it in a week and it's not even a 10-15 days. When
I observed the defect I went to the shoe store. They did not respond
well . I said him that the soil is defective. They know m right then
also they don’t exchanged the shoes & said call to customer service
. After calling to customer service they said it is minor defect but I
said it is defect weather it is major or minor . Soil is defective so
it is coming out . I did not wear the shoes in office .i want
replacement of my shoes .
Article no : 851-6166
Store address: Bata shoes store(565/02349),unit F-18, 1st floor ,Pune
market city , survey no 207,behind baker gauges , viman nagar rd ,
Pune 14 , Maharashtra, India.

Cash memo : 15-10-12/1/0039
Company Website : www.bata.in
Customer Service ID : customer.[protected]@bata.co.in
My details (Customer) :
Name : Govind Patil
Contact No : [protected]
Email ID : [protected]@gmail.com

To
Respected,
Bata India Pvt Ltd.


I have visited your Bata show room and buy a bata product from your Bata India Pvt Ltd B.J. Complex Ashram road.My cash memo no is #:[protected]064 article SS Sz Prs
I have buy your product on 28-7-12 and the price is 2000 rs and shoes is torn from front upper side with in 3 months so its not fair right so i have gone to your show room and there i have talk to your Executive Mr Anil Lava and he told me send me a mail on this adress so i have done that so pls refer to this mail and give me a positive responce as soon as possible.




Thanking You
Manish Prajapati

Shoe purchased for Rs. 1499/- from M/s BATA india ltd, 1-34-32, anand nagar, chinna tokatta, new bowenpally, hyderabad, 500011, on 14.9.2012, within 15 days the leather started coming off. I showed the same to them on 4/10/2012, they simply pasted the worn out patch on the shoes with a gum, and returned the shoes. They refused to exchange or refund. I would request you to initiate necessary action and help me in getting my money back.

I’ve been a regular customer of Bata for the past so many years, infact right from my school days (I’m 42 now). This sandal which I got along with another pair, has really hurt my daughter’s feet so badly that it was swollen the next and unable to go to school. On check with the doc. he said the footwear is the reason for this. Its brand new that we had to wear for a wedding the previous day. Now that no one can use it only. WE’ve never ever faced such a problem with the products of Bata. Its really worth the money and we are always comfortable. But this time, it was so unusual that I also request that this particular pattern is not comfortable for many of the customers with whom I;ve checked.

I humbly request to consider my mail and advice your outlet in Arya Gowda Road, West Mambala, Chennai 600033, Tamil Nadu, to exchange this piece as it is just lying with me un-used.

Trust you consider my request favourably. Awaiting a positive reply from you.

Recently when i went to bata showroom udupi (ADDRESS-Priyadarshini Arcade, Near Bus Stand ,Udupi,Karnataka ) i din't find my size casual power shoes so when i was about to leave the shop, one of the bata shops men yelled at me for not buying a shoe when i told him that i was a prompt customer to his shop and he cannot speak like that with a customer , he even told me to throw my previously purchased shoes, so my query is do you really handle customer care issue of this sort because when i enquired with others they told me that this has happened with them as well.

so my query is do a consumer has any way to express himself in cases like this.

I bought hand bag from bata in Aug for 1500 and the handles started breaking and i got it replaced and new hand bag quality was the same and handles got breaking. just with in ten days.

i dont want to go for any more exchange as confirmed by customer care. i need my money to be refunded. how many time should i visit the store and every time they give bad product.

More over they say that for exchange u need to come before 5:00- pm and should not come during week ends also. this is the only one way of harassing the customer. How can we every time leave our work and go for exchange. they say that store manage will be available only till five but fact is he will be at store only till 9:00 pm.

When we can go for purchase any time shop is open then why cant they do the replacement any time customer comes. its not the fault of customer bata is giving bad products over all.

I Request all the People not to buy any more product form bata.

Please help me.


i have also purchase sandals, shoes, slippers every thing quality was bad


Regards
Sabita Singh
bubbly.[protected]@gmail.com

hello sir/ mam
my name is sandeep satish gaikwad i am from nagpur
on 24-8-12 i purchase bata shoes through bata online site after using 2day left shoes damage its a inner sole damage
i register the complaint on 3-9-12 they said we 7 day for replacement but nothing happen i call them every day & they told me wait for another day.
order no 10084000
complaint no [protected]
price 3199
my mob [protected]

Respected Sir,
This is to bring into your kind notice that i am a regular customer of bata and a week ago i bought a new pair of DR SCHOLL (MASSAGIO) slippers .Almost after every six months i buy a new DR SCHOLL chappal.i have always been satisfied with them.But this time the very first day when i wore that footwear for few hours ,my dorsal i.e. the upper part of the foot which was in contact of the footwear got swollen and there was lot of itching in that area.i can not wear them for more than 5 minutes.I spoke to the shopkeeper from where i got them ,he only told me to send a complaining letter to the company.I am a resident of chandigarh.I bought the chappal from BATA showroom which is located in sector 19 chandigarh.
Hope that you will look into the matter as soon as possible and replace the chappal soon.
Waiting for a positive response.


JASLEEN

I had recently purchased an All season shoe from Bata Shop in R-Mall, Mulund West, Mumbai with the Article Number [protected] No. 8 . After a week of purchase there was some stitching defect for which I had given it back to the shop. He asked me to collect it after one week because it will be sent to the company for repair. I received the shoes after a week, but on using the shoes further the complete shoe got worned out and beyond repair. Inspite of being all season shoe and till date there has been hardly any rain my shoes were destroyed .On approaching the dealer they said they remember me having bought the shoes & giving it for repair but this time nothing can be done from their end even though they acknowledged it to be a Quality fault . In spite of writing to the company customer care on 21st August I have not receivede got any reply till date.

I Purchased one the Ladies Bag from the Bata india ltd 16,regal Building Connaught place on 19th March’12.

Within three month the bag belts start tearing. It’s very surprising that company like Bata supply this kindly of quality to the consumer the bag cost 1500 and I purchase form the fresh stock.

Last week I week to the shop the shop owner advised me the send the mail to you and the bag is at his custody .kindly look into this as i used this bag for a month period and i think if this kind of incident happen we have to think twice while buying any stuff from bata because as on date i am buying all my daughter school stuff room bata and including by regular slippers as well.

Pooja Singh

United Technologies Corporation India Pvt.Ltd
DLF Centre,2nd Floor
Sansad Marg ,New Delhi-110001
Phone no-+[protected]
Mobile no- +91 [protected]

Hi

I had purchased Bata sandal from Bata store in Vikhroli on 31st Aug 2012. Store address: Shop no 1, Narendra Bhavan, Old court building, Station Road, Vikhroli (W), Mumbai - 83. The sandal got faulty on 11 Sep 2012. The shopkeeper replaced the sandal, and I paid Rs 50 extra for extended warranty on the new pair. However, the replaced item also turned faulty within a week (on 17 Sep 2012). I am returning the sandal to the shopkeeper and want full refund. How can the bata sandals get damaged in 10 days? I am not sure of the quality of the sandal and dont want to get them replaced or get them repaired.

I immediately complained to their customer care (complaint no: [protected]) but not sure if any action would be taken.

Regards
Preeti
email: [protected]@rediffmail.com

I placed an order of BATA Shoes (FRANKLIN, order number[protected] online on 15th Aug 2012 @21:49:21hr. I was surprised to receive the two different shoes are of different sizes - right one is "9" and the left one is "8". It is really hard to believe that a world class company is doing business in such a poor manner specially when the two different sizes are marked and highlighted on the bottom of each shoes. I had made the complain to their customer care email id (customer.[protected]@bata.co.in) on 21st August and also called their customer care number[protected] several time, but no solution was provided. They even did not response to my email. Please help.

I am a very old customer of Bata since my school days & a patron of the brand, but recently I was very disappointed & disheartened when I bought pair of all season comfit footwear from bata showroom at Thakkar mall in borivali. I purchased it on 3l-05-20l2 but since it did not rain in mumbai for 2 months I did not wear them at all , I started using them only in august, after using for 4 days to office the pasting started coming off,...

Dear Sir,
I have placed an order on 8-9-2012 to Bata India Online Store for a handbag which was on 50% sell on that day and I have paid the payment for the same through SBI debit card; but company have cancelled the order on[protected],when I call him on their tall free number[protected] on[protected];that time they replay me that the item which I was choose is not in good condition;but the same day and even now a time the same item is available on their website but it is in the list of without discount.my item no. was 9372174 and my Order Number : 10088706 Sub Order Number 40089333 Order Date 08/09/2012 Article Selling Price (INR) 649.50. So I was cheated by Bata India Online Store.I here with past the copy of cancellation which I recived from company. So do need ful to me and oblige.
Thanking You,
Heena Pradip Dholakia

Order Cancellation
Dear Heena Pradip Dholakia ,


We regret to inform you that your order has been cancelled due to following reason/reasons

Product out of stock/defective
Product size not available
Payment not realized
Non serviceable location
We are processing a full refund against the same.
Order Number : 10088706
Sub Order Number
Order Date
Article Number
Article Size
Article Quantity
Article Selling Price (INR)
40089333

08/09/2012

9372174

95

1

649.50

Refund Process:

For credit card /Debit card mode of payment, refund processing time is 6-8 working days
For orders placed through any of Bata India Limited stores for home delivery, refund would be made through cheque/DD irrespective of the payment mode used by the store. Refund processing time is 15-20 working days.
For orders placed through gift certificates, refund mode would be through gift certificate and a new gift certificate would be issued. Click here to view our G.C. Payment policy.


BEST REGARDS,
BATA INDIA LIMITED
Log on to, www.bata.in