Bata India Complaints & Reviews

To, The Manager Bata India Ltd Dear Sir, I am a regular customer of your reputed Bata brand and it is a really very painful experience I have ever had from a branded company like you. I have purchased two Huss Puppies shoes worth Rs 6859/- from "Bata Shoes Store, Infinity Mall, Malad-West, Mumbai, Maharashtra vide cash memo number "20-01-14/1/0001 dated 20.01.14.out of these two articles one article number : 8544784 was found...

Ref No. -Article No. 876-5346 Plan No. - 447/3194 Featherlite footwear- MRP. 429.95 Invoice No. -17823 Bata Showroom, Thulunad shopping complex, KSRTC, Bank Road, Kasaragod Purchased on 20.03.2014 Quality of footwear is very miserable, the base torn away within a week in normal usage itself.

Sir/Madam I purchased one Bata product (item no. 8332294) from Burdwan Karzon Gate Bata Shop on 25.12.2013. But the product found defective. I need to replace it. Please help me in this regard. Thanking you. Yours truly, Subrata Kumar Ghosh Phone : [protected] email: [protected]@gmail.com

I have purchased two articles from "Bata Shoe Store, WG-542, New Lovely Sweets, Nakodar Road, Jalandhar, Punjab" on[protected] vide cash memo number "Sl.No.03658/3347 date[protected].out of these two articles one article ( number :[protected] was found defective. On[protected]:30 p.m.) when i when to the said store for replacement of the defective article the person on duty refused to change the article. He also keeps the defective article and talked in rude manner. Kindly take strict action against the person on duty and replace the faulty article.

I had purchased a shoes worth Rs.2000 vide voucher no.26/5/2013/1/0240/02417 from Bata Show room located at SV Road, opp Borivali station west, Mumbai, Maharasthra. This show room it owned by them.

Though the shoe was purchased in May 2013 and I had used used an alternate shoe during rainy season that means this shoe was actually used from October 2013 onwards and in two or three month o[censored]sage the bottom sole broke in the centre. I had approached their showroom in November 2013 from where the product was purchased and I brought to their notice, they advised me that I should lodge a complaint on the email. Accordingly, I had written mails to their customer services centre on customer.[protected]@bata.co.in in December 2013 which they did not reply despite several reminders. Again I approached their show room and they advised to lodge complaint on their phone number [protected]. I had lodged a verbal complaints on this phone number in January 2014 vide complaint no.156313.

I am surprised to note that a product of Bata worth Rs.2000/- can't even last for even six months. I have attached the soft copy of my mails to them for your ready reference

• Sadanand Gawas
•
• Mar 4
To customer.[protected]@bata.co.in
• [protected]@yahoo.com
• [protected]@gmail.com
•
• Re: Product issue

This is not acceptable to me, I had visited to your showroom with the cash memo and showed them the product and damage took place. On their advise have wrote below mail in December 2013. I would request your good office to take a favorable decision and do justice my case, as I had paid Rs. 2000 which is my hard earned money.

awaiting your favorable response

Best Regards
Sadanand
[protected]

----- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.

-- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.


Best Regards
Sadanand

----- Forwarded Message -----
From: Sadanand Gawas <[protected]@yahoo.com>
To: "customer.[protected]@bata.co.in" <customer.[protected]@bata.co.in>
Cc: Sadanand Gawas <[protected]@indiatimes.com>; "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Wednesday, February 5, 2014 10:45 AM
Subject: Fw: Product issue


A Gentle reminder to revert on the below mail at the earliest


Best Regards
Sadanand

On Wednesday, December 25, 2013 3:53 PM, Sadanand Gawas <[protected]@yahoo.com> wrote:
Dear Sir :

I have been a patron customer of Bata since couple decade doing shopping from Bata show rooms right from Colaba Mumbai, Fort, Mahim and now Borivali.

Off late there are issues mainly with the sole of any shoe or for that matter sandle. The sole does not last for a year or so even if the shoe price may be runs in two or three thousand.

I had purchased a shoe from Bata Show room at Thakkar Shopping mall at S V Road, Borivali west vide cash receipt no.26/5113/1/0140/02417 dated[protected] and product code [protected] price Rs.1899/-.

I have visit this show room along with the above cash receipt and they have advised me to write to customer service cell.

I have a complaint that the sole of my shoe is broken in the centre and both the soles are peeled off from the upper portion within six to eight month. Out of this I have not used the shoe during rainy season at all.

Therefore, I actually used the shoes only from May 2013 a couple of days and from October to December 2013. Just image the bad quality of product despite we pay higher price tag.

I would request you to review my compliant in considering the quality and do justice. Its not fair that a Corporate like Bata selling sub standard product in the market which does not even last for six.


Best Regards
Sadanand


Best Regards
Sadanand Gawas
[protected]

To The Manager, Bata India Ltd. Dear Sir, Ref No.: Model No. 5286121 Cash Memo no. 18-01-14/1/0069 Sub: Complain of you store salesman. With due reference I inform to you that I am a regular customer of your Bata Store, Grand Hotel Branch. Now a days I facing lots of problem from your particulars store. I purchased a Huss puppies shoe (size 3) from last year. Due to torn of my shoe within guarratty period shoe had been replaced of your store 18/01/2014. And also note that due to no stock of your store since December 2013 I change my brand and replace alternative 2 shoes. But problem is one shoe model no. 5286121 price is Rs.2499/- is same which I purchased earlier. So I go to Esplanade store for replace the shoe. But due to 3no. size is not available from your store Sales man Gopal Das (Mob no. [protected] & [protected])taken my shoe and written over Xerox bill “received 25/01/2014”. He gave me his mob no. & store no. But several time I go to your store and no size available. But today i.e. 15/03/2014 I again go to your store and facing a shocking experience which I never express anyone. Your sales man Ganesh Das is told that I not receive any shoe. I surprised your store salesman behavior. He told that he never receive any shoe from me & he not written receive he written ”Reporting 25/01/2014”. Than my question is if he not receive my shoe why he written “Reporting 25/01/2014”. From December13 to March14 I spend so many rupees for taxi fare. One who spend Rs.4000/- for shoe she can kept shoe to home. How your salesman talking like rubies. Rs.2499/- not so many valueable for me. I am a capable to spend money for my shoe. But I am shocking very much from your sales man. My advice that you not give my Rs2499/-. But your salesman should be some knowledge in English & also some good behavior. I told my family members & friend that never purchase any shoe from your particular store. I represent a well known family seriously I am very upset.now I request to you please see your cc tv footage on 25.01/2014 on esplanade bata store. Please reply my letter. I am going for lok adalot during this matter and see what the end. But after that I am waiting from your early reply. Thanking you, Yours faithfully, Soma Mukherjee (Mob No. [protected]/[protected])

I bought one pair of bata hush puppies from bata showroom Thalipparamba, Kannur, Kerala. I used it within one month less than ten times, after that the sole this sandal has peeled off. I made a complaint to the dealer, for that I had to go there with sandal for four times. More than that I did not get it back till now. I am waiting for the sandal for two months after it"s rectification. Whenever I made enquiry...I got response that it did not come from the bata company and it is not our fault and it is the fault of company... -What is the actual problem in this? -Who is the culprit in this problem? -How many months I have to run behind this matter after paying an amount of 2000 rs for the sandals? -Whether the company give any value for customer's money? Anticipating a replay soon...

To Whom It May Concern, I want to say you that I have purchased pair of shoes (851-H017, Size – 7, Re.1799) from Bata showroom Regale Building in month of October 2013, While buying the famous brand product of BATA and having complaint of crack sole and pasting removed on both of my pair in 5 months is simply a disgraceful thing I am facing. After visiting the store they are simply not attending and diverting me to the helpdesk after chasing of 15 days. At the time of purchased they told me that warranty will cover pasting for 60 days and sole for 6 months but after having the crack sole as well as in the heel they are saying it will cover for only 60 days or talk to customer care. Hence I hereby want to request you please replace this pair of broken and tore shoes. If we have this type of issue in the product of Branded Company“ Bata” what is the use of buying this brand and nobody is attending to replace that shoes what is the difference between the branded and local Company. And as the quality of the Bata shoes is not good, even haven’t worked for 6 months. So please take care of consumer and do need full as soon as possible. Regards

Hello Sir/ Madam,
for a complain of your sandals product, I went with my fiance to your Alambagh Bata show room. there are two boys named Shakti and Rishu, who works as a show off boys, I saw that those boys were teasing a girl by their bad comment, I generally asked the manager, but he also replied as OK.. OK... pls tell me, do you ever want to down your reputation as your branch manager give up as those boys to work there. I just want to say that please take any action for those boys either I will complain in higher authority. respect girls, women please. its a humble request.

I purchased bata women casual kafi from your company exclusive out let in golghar, gorakhpur, UP. I am sorry to say that this i got complaint from your product, i bought it in Rs 499 but now after one month of purchase i am feeling that i have done mistek.its not a comfetable casuals.n after one month its sole was start breaking.

I purchased bata shoes from your company exclusive out let in manimajara NAC chandigarh. I am sorry to say that this is the first time i got complaint from your product, i bought it in Rs 1300 but now after one month of purchase i am feeling that i have done mistake, Pls arrange to repalce my shoes else . lakhwinder [protected] Article number is 82161398Date of purchase is - 5.02.2014Attached is the account statement for amount debited.Nature of deffect - Stiching opened, Show shine cracks attached are the snaps. BATA showroom visited to purchase and show the deffect - SCO 813, NAC MANIMAJRA CHANDIGARH160101

I brought a butterfly v shape sleeper from bata, amanora town center, pune on sunday 23/02/2014.
Today I wear it and ome to my office..after 2-3 hour I noticed there is a big patch is occuring at the base of the sleeper when i touch it its tears and damage.

I need replacement.

Dear Bata Management Team,

It is a very painful experience I have ever had from a branded company like you.
I have never used a Non Bata shoes since I have started using slippers and shoes. In the month of Oct' 2013,
I purchased a shoes for Rs1700 from Bata Showroom (Address : 40, SNP Area, Purulia Highway, Sakchi, Jamshedpur, Jharkhand).
Using after 4 Months only the sole got cracked. I went to the show room for complain. They told me complains can only be taken within or before 2 Month of a purchased date. The Sales Executive told us, that he will repair the shoes, but when we went to pick the same on 23rd Feb'14, the conditions remains the same. It is bring into your notice, we checked the fresh shoes from the Bata outlet &amp; we found that there were cracks in the Sole of fresh shoes.
Only this which I want to put before you is the QUALITY OF A BRAND. Please let me know is anyone can help me on this. Although I know this mail will not be entertained still as a good customer I will try for a last hope.
Accompanying photograph speaks every thing of the quality. I hope the company would do justice in replacing the one with better and long lasting quality.

Regards,
Nitin Kumar
Hand Phone - [protected]
mail id - [protected]@gmail.com

Hello .I have been the 'BATA' customer since many years. I really appreciate the product from yours . But I'm sorry to say that I had the bad experience on 9-2-14 as I visited one of your showroom in karnataka at udupi near city bus stand . from one of yours 'Bata saleman' salemanas i heard his name is SANDEEP.when I was seeing shoes ssuddenly he came and told "I know that you wont purchase just go" really i was shocked by his behaviour and how dare he is to tel like that to me .is this the way you give training to your saleman ???? so I will be discontinuing for this. Also I will suggest my friends and all my relatives to do this.being an advocate I can make it big issue but as bata products are my favourite one so I thought of logge a complaint . Hence I did this. I hope u will take proper action. Please do this!!yashashwini, Advocate udupi Regards...

i purchased a norman(casual shoe) article no. 851-8001 which costs me 1499 rupees when i purchased it on 17 dec 2013 from ur bata shoe store, mount road 3, no.38 annasalai mount road, chennai 6000013 with a warrnty of two months today i went there because some tearning itself issue comes in it n cut also come so he said he will replace it but on the same model price increased n comes to 1699rupees so what you think i have to do with any my fault extra money i have to put. i want you to resolve this issue without paying extra money. reply me on my contacts [protected]@gmail.com contact no. [protected]

Sir, I went to the Bata outlet in Kattur, Thiruverumbur, Trichy yesterday (12.02.2014, 07.15 pm) and i bought ladies sandal which cost Rs. 399/-. i asked the staff for replacement in case the size differs with suitability. He agreed to that and delivered the product. I went home and did the trial for the sandal and noticed that the size was too big (instead of size-6 i had bought size 7) i had to move for an exchange. i reached that shop again by around 07.45 pm and asked the staff for replacement of the required size. And, i found a better model in the same size on the rack. more over it is the customer's right and choice to prefer the model. i took another model which cost Rs.349/- and i decided to buy it. Naturally my choice should have been accepted and payment or refund as the case may be must have been adjusted accordingly. But, the staff addressed in a rude manner with out rendering respect to the customer and refused to refund the amount back. When questioned on, he says that he has no practice of refunding the amount for the past 20 years since his debut in Bata. The staff does not value the customer. he abused me and challenged himself as if the company safeguards him supporting his mischiefs and malpractices. So, it is kindly requested to initiate stern action on such misbehaving and abusing staff of yours. with respects suresh, [protected]

On 28th Jan I had purchased a Tennis Shoe at the Bata Store, when the shoe box was opened to my surprise I found only one Shoe lace. I immediately went to the store the next day asking for another shoe lace . After much argument I was given another shoe lace which turned out to be smaller than the one that came with the shoe. Once again I sent my person to the store so that he could explain the manager the difference and to get the shoe lace of the longer size. The store person however gave him a pair of lace of the smaller size which does not fit in the tennis shoe. I went back to the store asking for a longer length of the Shoe lace. THE store manager is RUDE and flatly refused to give me a new shoe lace. He is saying that all shoe laces are same size and this is only what is available. Even though I have given him a sample of the older shoe lace of Size 3 he is refusing to give me a new pair of Shoe Lace. Kindly investigate in the matter. My Cash Memo No: 28-01/2014/01/0033 Cashier MGR White Tennis Canvas Shoe Size 3 Bata Store at 7B Middleton Street. Kolkata Time: 15:52:27 Date of Visit : Tuesday the 28th January 2014 I have already submitted the complain at customer.[protected]@bata.co.in but no one has reverted to me Regards Tejash Doshi [protected] Email: [protected]@yahoo.com

Hello, I have been the 'BATA' customer since many years. I really appreciate the product from yours . But I'm sorry to say that I had the bad experience today from one of yours 'Bata Executive' so I will be discontinuing for this. Also I will suggest my friends and all my relatives to do this. Please let me know is there any way you can train your agents to behave with the customers in better manner. Please do this!!! Sanam Regards

Hi, My mother, who is 60 yrs old bought dr.scolls from your Parle East market outlet on 17th dec.Next day she left for South Africa.In the flight she wore Sport shoe.She just carried these two shoes.Aft reaching there she cut the tag.Then she noticed that the scandals were defected.the Velcro was not sticking so it kept coming out of her feet.she tried to stick it with glue, but no use.She had to complete her 13 days tour in sport shoes though she is not a shoe person.Her scandals were in six month guarantee.as soon as she returned to India, she returned the scandals to your outlet, on 3rd jan.They refused to help as there was a drop of glue n they were very rude.they just had to rectify the Same piece.My father angrily left the shoe there.Our 1500/ RS went in drain.She is very disappointed &amp;your 20 yr old dr.schol customer switched to Clark's.but it still pinches me, how could bata do this to their customer.When discussed with friends they also have arrogant staff stories in your other outlets.Pls stop spoiling your name n troubling your coustomer

To : Customer Service Bata India Limited, Chennai Dear Customer Service Manager I have purchase following article found having manufacturing defect and look forward for replacement of defective artcile. Product : Hush Puppies Shoe Size 7 Article No. : SS 854-6784 Cash Memo No. : 19-01-14/1/0085 M.R.P, : Rs.3499/- Date of Purchase : 19th January 2014 Place of Purchase: Bata India Ltd, F-17; First Floor, Phoenix Market City, 142, Vellachery Main Road, Chennai- 600042 Complaint Date : 26th January 2014 Place of complaint:/ Place of replacement : Bata Show Room, Tuticorin - The Store manager inspected defective article and advised to to register complaint with customer care for further action. Complaint Details : The Sole of Right Foot Shoe has manufacturing defect and it has come out completely from back & front completely. It is visibally having manufacturing defect and request for IMMEDIATE REPLACEMENT at Bata Shoe Room, CITY : TUTICORIN, Tamil Nadu (Pin code - 628 002) Regards Rohit Parmar Mobile : [protected] & [protected] Email : [protected]@yahoo.com