Bata India Complaints & Reviews

From,
Remesh P R
kambapurayil veedu, naduvilachery, karuva,
kanjavely p.o, kollam (district), kerala (state)
pin :- 691602

To,
Bata india
at loc.
Respected Sir,

Iam a consumer of your product and fully trusted its quality and assurance given by the company every time is beyond the doubt as well as the quality of the product is very durable and comfortable . But I can't believe one of the product, leather shoe mocassino 9" worth of Rs.1399( one thousand and three hundred ninety nine) was brought on 2011 from one of the outlet of bata showroom at muzaffarpur (Bihar), sole of the same removed off as in the powdered foam . Since the product was durable and very comfortable especially the sole lightweight and smooth when using regularly for 2 years and more . after a gap of hardly 09 months later ( during this time not used the article due to detached from home in connection with my profession ) I saw when I wear the shoe, sole of the leather shoe continuously removed off part by part when in contact with the surface, physically checked then found and felt the sole is peeled off and became very soft in nature even as a finger press in any part of the sole resulting the removal of the sole part . This is the realty and never be a lies . Later I approached one of the bata outlet in my town kollam (kerala) and enquire to replace the sole on rate basis but they refused having not the availability of bata original sole in the outlet . the same remarks received from another bata outlet nearby . since i brought the commodity due to its style and durability and comforts, i desire to replace the damaged sole in payment basis by buying the original sole of the bata for the commodity ( ie. mocassino 9" leather shoe).
!) so my kind request is please enable me bata company sole on payment basis ( iam willing to pay the worth of the sole, but i want the original sole of the bata company for the same ) any way mode of payment and availabilty of the product (sole) may be arranged by taking this issue as prior consideration of the customer and hoping you that surely the company will be assured and solved my complaints in a good faith .
i shall be ever thankful to you for a favourable action on this issue

thanking you.
yours faithfully
Remesh p.r

I ordered a pair of shoes from Bata online store size 7 worth Rs 1500/-. I registered a complaint number: 206482 and requested customer care executive that i need one small size, he assured me too that wait for 5 days till that product size:6 of that model reaches your nearest Bata store. As he said i got the mail i went to the Bata store Sec-9 Panchkula that was mentioned in mail. As i was supposed to get small size of same model but the size was not available there... Look i am very much annoyed with this service and now they are asking to take some other model. I don't like variety of shoes you are delivering in Chandigarh, Panchkula region. So, I want the 6 number of same model. As in terms and conditions it is mentioned that replacement can be done. But they are just ignoring and not offering any service.

We purchased a ladies chappal on 09/05/14 from Bata Shoe Stores, Hatibagan, Kolkata. At that time, there was no discount offer or "sale" going on for any of the items at the store. The chappal doesn't fit well and I need a bigger size of the chappal. But at Hatibagan Bata, they are telling me that it can't be exchanged (reason being, it was a discounted item previously during April 2014 when SALE was going on and now, even when the SALE has ended, the computer was not updated of the status of the item, and accordingly, their computer was considering it as a discounted item). Why should we suffer for their technical fault? And no one at the store had intimated us during purchase that it was a discounted item and that it could not be exchanged, the general rule in Bata being, unused goods can be exchanged within due time. Is this how Bata clears it's stocks, deceiving customers? In the process however, it is also clearing it's own hard earned reputation along with it's old stocks, which is sure to cost Bata heavily in thje long run... R Gupta Mobile: [protected]

sir im a regular visitor at your bata store located at city centre siliguri matigara-734010. Even i own a store at city centre. Actually i had bought one ladies sandal which turned out to be defective. I went to the store but since i was not carrying the bill i was turned back and the second time i was told the manger was out for lunch.. At last they agreed to change the sandals in a very shrude and unpleasant manner. I had a heated arguement with the manager his name is mr. NIRANJAN BANGARI. He was acting in the same manner as people behave in government offices. And also even i noticed one foreigner was also complaining saying no one was interested in attending him. \\plus there are many issues . /Thank you regards mukesh [protected]

I purchased a pair of bata shoes worth Rs 1999/- on Dec 8 2013. After 4 months i noticed my right shoe sole is broken and left shoe sole got cracked. When both the shoes got the problem i feel the problem is with poor quality of shoes. On bill i found warranty period is only for 2 months for model no: 8256086 and cash memo no: 08-12-13/1/0141. Can you please consider this complaint and take the further action required.

Why Bata stores charge extra 1 rupee even if the product is of 249. By card they accept 249, but when cash paid the person at counter said no change is available. Isn't this unethical. I have faced this in chandigarh sector 22 store whenever i visit the store. That's very bad on part of bata. This is begging. Regards, Subeer Kumar + 91 [protected]

I am writing this email to inform you that I was wearing formal Bata shoes from last 2 year and didn't find any complaint about this but this time I was shocked with shoes which doesn't match with the standard of the such brand name. This is how that I purchased shoe from Karol Bagh outlet three months back and after wearing two months its sole pasting get torn off and detached from the shoe. I was surprised after buying a shoes from such company facing such a type of problem and dealers also not cooperating in the problem. I have complaint for it to the concerned dealer at - Opposite Gaffar Market, Ajmal Khan Road, Karol Bagh, Delhi - 110005. I request the concerned authorities of the Company to take some suitable action to cure default. Waiting for a immediate & a positive response. Aman Jindal M no.[protected] New Delhi

On 12.04.14 i purchase a foot wear on discount rate vide cash memo no 276. But due to some reason i want to exchange the same and today on 13.04.14 i went to the same store at Ganesguri, Guwahati, Assam.(Shop no-299). But they are not ready to exchange the item, mentioning that discount sale is not allowed to exchange. But same thing is not mention in cash memo neither it was told while purchase made. Please help so that i can exchange my item. Regards- Kaushik Saikia. Guwahati. Mobile no-[protected]

I am Mathew varghese, I am your customer since last 7yrs.I bought a shoe from your bata shop, two months back.sole of my shoe is poor quality, and it detached.article no;851-6426 0596-8/13 and the size 7 also the MRP;1199.95...My nearest bata showroom is in Pathanamthitta dist, Thiruvalla deepa tower bata, M.C road.Hope you ill do as needful on my complaint. Thank you

We had on 1/4/2014 visited bata store at sayaji rao road mysore to buy a sandal. Since I wanted size 8 and the only sandal available there, was tried and as I wore it, its rivet broke off and on enquiry they said they would get it repaired immediately and they did and on confirmation that the sandals will have no further problem, we brought the sandals costing Rs.2000/-. They guaranteed us that the sandal can be brought back with receipt in case it gives any further problem. On coming home I tried wearing the sandal and I found that the rivet again broke and I could not wear it at all. Since I was too busy to visit the store for couple of days, I went again to the store to inform them regarding the problem on 6/4/2014 and they were very indifferent now and said that I can get a exchange only if a size 8 sandals is got by them and that they would inform us. They also informed that the return would be taken only within 15 days of purchase and since there was no size 8 they informed that I would have a chance to return only within another 6 or 7 days provided they get a size 8 sandal. They also informed that the money paid would not be refunded. What sought of sandal are you giving the customer, damaged sandal with no exchange nor refund of money paid. Kindly look into the same at the earliest If nothing happens I would be forced to visit the consumer forum. Cash Memo details: CST no.90550018 TIN No. [protected] Cash memo # : 01-04-14/1/[protected] Time: 18:26:12 date: 01/04/14 My details: Name: Ms. Susmera V J Address: no.13, block 14, 7th cross, 3rd main, Shaktinagar, Mysore-570019 Mob No. [protected] Email ID: [protected]@gmail.com

I had purchased a "N Walk Dr. Scholls shoe" from a Bata Retail outlet ( 7B Middleton Street ) in Kolkata, West Bengal, India on[protected] for Rs. 1599. Cash Memo #: 11-12-13/1/0029. However the product was damaged after only 3 months o[censored]se. On taking the same to the outlet the Store Manager (Mr. A Nandy) refused any kind of assistance. This product was purchased as a replacement of a ALEXIA Sandal which was damaged within 15 days o[censored]sage. It has been my experience that the shoes at the store are of extremely poor quality and the customers like us are harassed because of the same.

To, The Manager Bata India Ltd Dear Sir, I am a regular customer of your reputed Bata brand and it is a really very painful experience I have ever had from a branded company like you. I have purchased two Huss Puppies shoes worth Rs 6859/- from "Bata Shoes Store, Infinity Mall, Malad-West, Mumbai, Maharashtra vide cash memo number "20-01-14/1/0001 dated 20.01.14.out of these two articles one article number : 8544784 was found defective within 15 days of the purchase. I was using it within one month less than ten times and continuously facing uncomfortable regarding sole and when I showed to the store manager to identify the problem, he told that the sole of this shoes bend due to internal cracked in sole. When I asked replacement of the defective article the person on duty refused to change the article and suggest for complaint lodge on mail. Requesting you to please instruct your authorized dealer for the replacement of the same. Best Regards S N Tripathi [protected]

Ref No. -Article No. 876-5346 Plan No. - 447/3194 Featherlite footwear- MRP. 429.95 Invoice No. -17823 Bata Showroom, Thulunad shopping complex, KSRTC, Bank Road, Kasaragod Purchased on 20.03.2014 Quality of footwear is very miserable, the base torn away within a week in normal usage itself.

Sir/Madam I purchased one Bata product (item no. 8332294) from Burdwan Karzon Gate Bata Shop on 25.12.2013. But the product found defective. I need to replace it. Please help me in this regard. Thanking you. Yours truly, Subrata Kumar Ghosh Phone : [protected] email: [protected]@gmail.com

I have purchased two articles from "Bata Shoe Store, WG-542, New Lovely Sweets, Nakodar Road, Jalandhar, Punjab" on[protected] vide cash memo number "Sl.No.03658/3347 date[protected].out of these two articles one article ( number :[protected] was found defective. On[protected]:30 p.m.) when i when to the said store for replacement of the defective article the person on duty refused to change the article. He also keeps the defective article and talked in rude manner. Kindly take strict action against the person on duty and replace the faulty article.

I had purchased a shoes worth Rs.2000 vide voucher no.26/5/2013/1/0240/02417 from Bata Show room located at SV Road, opp Borivali station west, Mumbai, Maharasthra. This show room it owned by them.

Though the shoe was purchased in May 2013 and I had used used an alternate shoe during rainy season that means this shoe was actually used from October 2013 onwards and in two or three month o[censored]sage the bottom sole broke in the centre. I had approached their showroom in November 2013 from where the product was purchased and I brought to their notice, they advised me that I should lodge a complaint on the email. Accordingly, I had written mails to their customer services centre on customer.[protected]@bata.co.in in December 2013 which they did not reply despite several reminders. Again I approached their show room and they advised to lodge complaint on their phone number [protected]. I had lodged a verbal complaints on this phone number in January 2014 vide complaint no.156313.

I am surprised to note that a product of Bata worth Rs.2000/- can't even last for even six months. I have attached the soft copy of my mails to them for your ready reference

• Sadanand Gawas
•
• Mar 4
To customer.[protected]@bata.co.in
• [protected]@yahoo.com
• [protected]@gmail.com
•
• Re: Product issue

This is not acceptable to me, I had visited to your showroom with the cash memo and showed them the product and damage took place. On their advise have wrote below mail in December 2013. I would request your good office to take a favorable decision and do justice my case, as I had paid Rs. 2000 which is my hard earned money.

awaiting your favorable response

Best Regards
Sadanand
[protected]

----- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.

-- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.


Best Regards
Sadanand

----- Forwarded Message -----
From: Sadanand Gawas <[protected]@yahoo.com>
To: "customer.[protected]@bata.co.in" <customer.[protected]@bata.co.in>
Cc: Sadanand Gawas <[protected]@indiatimes.com>; "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Wednesday, February 5, 2014 10:45 AM
Subject: Fw: Product issue


A Gentle reminder to revert on the below mail at the earliest


Best Regards
Sadanand

On Wednesday, December 25, 2013 3:53 PM, Sadanand Gawas <[protected]@yahoo.com> wrote:
Dear Sir :

I have been a patron customer of Bata since couple decade doing shopping from Bata show rooms right from Colaba Mumbai, Fort, Mahim and now Borivali.

Off late there are issues mainly with the sole of any shoe or for that matter sandle. The sole does not last for a year or so even if the shoe price may be runs in two or three thousand.

I had purchased a shoe from Bata Show room at Thakkar Shopping mall at S V Road, Borivali west vide cash receipt no.26/5113/1/0140/02417 dated[protected] and product code [protected] price Rs.1899/-.

I have visit this show room along with the above cash receipt and they have advised me to write to customer service cell.

I have a complaint that the sole of my shoe is broken in the centre and both the soles are peeled off from the upper portion within six to eight month. Out of this I have not used the shoe during rainy season at all.

Therefore, I actually used the shoes only from May 2013 a couple of days and from October to December 2013. Just image the bad quality of product despite we pay higher price tag.

I would request you to review my compliant in considering the quality and do justice. Its not fair that a Corporate like Bata selling sub standard product in the market which does not even last for six.


Best Regards
Sadanand


Best Regards
Sadanand Gawas
[protected]

To The Manager, Bata India Ltd. Dear Sir, Ref No.: Model No. 5286121 Cash Memo no. 18-01-14/1/0069 Sub: Complain of you store salesman. With due reference I inform to you that I am a regular customer of your Bata Store, Grand Hotel Branch. Now a days I facing lots of problem from your particulars store. I purchased a Huss puppies shoe (size 3) from last year. Due to torn of my shoe within guarratty period shoe had been replaced of your store 18/01/2014. And also note that due to no stock of your store since December 2013 I change my brand and replace alternative 2 shoes. But problem is one shoe model no. 5286121 price is Rs.2499/- is same which I purchased earlier. So I go to Esplanade store for replace the shoe. But due to 3no. size is not available from your store Sales man Gopal Das (Mob no. [protected] & [protected])taken my shoe and written over Xerox bill “received 25/01/2014”. He gave me his mob no. & store no. But several time I go to your store and no size available. But today i.e. 15/03/2014 I again go to your store and facing a shocking experience which I never express anyone. Your sales man Ganesh Das is told that I not receive any shoe. I surprised your store salesman behavior. He told that he never receive any shoe from me & he not written receive he written ”Reporting 25/01/2014”. Than my question is if he not receive my shoe why he written “Reporting 25/01/2014”. From December13 to March14 I spend so many rupees for taxi fare. One who spend Rs.4000/- for shoe she can kept shoe to home. How your salesman talking like rubies. Rs.2499/- not so many valueable for me. I am a capable to spend money for my shoe. But I am shocking very much from your sales man. My advice that you not give my Rs2499/-. But your salesman should be some knowledge in English & also some good behavior. I told my family members & friend that never purchase any shoe from your particular store. I represent a well known family seriously I am very upset.now I request to you please see your cc tv footage on 25.01/2014 on esplanade bata store. Please reply my letter. I am going for lok adalot during this matter and see what the end. But after that I am waiting from your early reply. Thanking you, Yours faithfully, Soma Mukherjee (Mob No. [protected]/[protected])

I bought one pair of bata hush puppies from bata showroom Thalipparamba, Kannur, Kerala. I used it within one month less than ten times, after that the sole this sandal has peeled off. I made a complaint to the dealer, for that I had to go there with sandal for four times. More than that I did not get it back till now. I am waiting for the sandal for two months after it"s rectification. Whenever I made enquiry...I got response that it did not come from the bata company and it is not our fault and it is the fault of company... -What is the actual problem in this? -Who is the culprit in this problem? -How many months I have to run behind this matter after paying an amount of 2000 rs for the sandals? -Whether the company give any value for customer's money? Anticipating a replay soon...

To Whom It May Concern, I want to say you that I have purchased pair of shoes (851-H017, Size – 7, Re.1799) from Bata showroom Regale Building in month of October 2013, While buying the famous brand product of BATA and having complaint of crack sole and pasting removed on both of my pair in 5 months is simply a disgraceful thing I am facing. After visiting the store they are simply not attending and diverting me to the helpdesk after chasing of 15 days. At the time of purchased they told me that warranty will cover pasting for 60 days and sole for 6 months but after having the crack sole as well as in the heel they are saying it will cover for only 60 days or talk to customer care. Hence I hereby want to request you please replace this pair of broken and tore shoes. If we have this type of issue in the product of Branded Company“ Bata” what is the use of buying this brand and nobody is attending to replace that shoes what is the difference between the branded and local Company. And as the quality of the Bata shoes is not good, even haven’t worked for 6 months. So please take care of consumer and do need full as soon as possible. Regards

Hello Sir/ Madam,
for a complain of your sandals product, I went with my fiance to your Alambagh Bata show room. there are two boys named Shakti and Rishu, who works as a show off boys, I saw that those boys were teasing a girl by their bad comment, I generally asked the manager, but he also replied as OK.. OK... pls tell me, do you ever want to down your reputation as your branch manager give up as those boys to work there. I just want to say that please take any action for those boys either I will complain in higher authority. respect girls, women please. its a humble request.