Bata India Complaints & Reviews

I placed an order of BATA Shoes (FRANKLIN, order number[protected] online on 15th Aug 2012 @21:49:21hr. I was surprised to receive the two different shoes are of different sizes - right one is "9" and the left one is "8". It is really hard to believe that a world class company is doing business in such a poor manner specially when the two different sizes are marked and highlighted on the bottom of each shoes. I had made the complain to their customer care email id (customer.[protected]@bata.co.in) on 21st August and also called their customer care number[protected] several time, but no solution was provided. They even did not response to my email. Please help.

Dear Sir,
I have placed an order on 8-9-2012 to Bata India Online Store for a handbag which was on 50% sell on that day and I have paid the payment for the same through SBI debit card; but company have cancelled the order on[protected],when I call him on their tall free number[protected] on[protected];that time they replay me that the item which I was choose is not in good condition;but the same day and even now a time the same item is available on their website but it is in the list of without discount.my item no. was 9372174 and my Order Number : 10088706 Sub Order Number 40089333 Order Date 08/09/2012 Article Selling Price (INR) 649.50. So I was cheated by Bata India Online Store.I here with past the copy of cancellation which I recived from company. So do need ful to me and oblige.
Thanking You,
Heena Pradip Dholakia

Order Cancellation
Dear Heena Pradip Dholakia ,


We regret to inform you that your order has been cancelled due to following reason/reasons

Product out of stock/defective
Product size not available
Payment not realized
Non serviceable location
We are processing a full refund against the same.
Order Number : 10088706
Sub Order Number
Order Date
Article Number
Article Size
Article Quantity
Article Selling Price (INR)
40089333

08/09/2012

9372174

95

1

649.50

Refund Process:

For credit card /Debit card mode of payment, refund processing time is 6-8 working days
For orders placed through any of Bata India Limited stores for home delivery, refund would be made through cheque/DD irrespective of the payment mode used by the store. Refund processing time is 15-20 working days.
For orders placed through gift certificates, refund mode would be through gift certificate and a new gift certificate would be issued. Click here to view our G.C. Payment policy.


BEST REGARDS,
BATA INDIA LIMITED
Log on to, www.bata.in

Dear Sir,
I am one of your customer name .Rahul Chowdhury. On date of
20/5/12 I purchased a pair shoe from your Garia BATA showroom
(Kolkata)by the amount of 1299/- ,my bill no. is 20-05-12/1/0010
00073.
Unfortunately, at last month I saw that left feet shoe is
crack from top of the sole .But that time I was out of this city .I
came on last Saturday, when today I come to your Garia showroom, one
of your employee say that “this shoes are out of guarantee".
Is it possible that one person can use 1000 rupees shoes for three
months? You are largest shoes seller in INDIA, people can’t expect
that type of support .PLZ give me the proper and best solution for me.

Thanks & Regards
Rahul Chowdhury
rahul.the.[protected]@gmail.com

I purchased an handbag on around 14th may but it but the stitching was damaged within 20 days only so i went and replaced it within the warranty period and got a new one but the new one also resulted in damaged upper material and damaged stitching within 1 month only and when i went to exchange within the warranty period of this new bag they said system is not supporting .It was really disappointing and if this is the quality provided in bata handbags then why would one buy.I would really appreciate it if i could get some help from customer care so that I could continue to be a regular customer of bata. I have attached the snapshots also of the damaged portions.

I brought a black formal shoe in 25.12.2011 from D-Block, Cannaught Place, New Delhi authorised code no. 100925 rate 1499/- only ..........my shoe sole has totely broken..........and i go to the show room the receptionist told me that you have complained online on bata website and i was told that i will get a shoe in exchange with that.so kindly look into this matter and please do something with this...thank you.

Dear Customer Executive,

I had purchased a 1 pair of Hush Puppies ( Bata India Ltd) shoes vide bill no.03545/1216 dtd.03.06.2012 from Shop No.LGF-65 , Metro Polis Mall M G Road, Gurgaon for Rs.3,499/-.

Copy of the bill is enclosed herewith for your ready reference.

Last week to my utter surprise I noticed that the shoe was having manufacturing defect as the sole on one shoe was coming out and it was impossible for me to continue wearing it.

On bringing to the notice of the Shop officials Mr.Saurabh (#[protected]) on 21.07.2012 , he immediately told that he would send it to the stores and intimate their feedback within a day or two. After 4 days when I enquired about the matter he stated that they would not replace the same but would repair it within 2 -3 days.

As the terms of conditions it clearly stipulates that any manufacturing defect arises the same would be replaced with a new one and not undergo repairs.

As the period of validity is well within 60 days , I request your good offices to raise the issue with the Agency and help me to procure a new one immediately.

Kindly settle my issues as early as possible.

If any please free to contact me on +91 [protected].

Regards,
Sai Kiran.

Dear sir , i have purchased the above model of bata shoes in jan 2012 from your store situated at nirala bazar in hotel kohinoor plaza building aurangabad (maharashtra state), withineen 6 months the sole was teared from upper leather, it is expected that
such a costly shoes should not become useless due to above mentioned problem for atleast one year, your dealer was said that
we can not take any warranty or guarrantee of shoes after two months from the date of purchse, i am coutinuously used your
product since[protected], from my college period at that time i regularly wear your company shoes named as hardi-walker
which was your one of the best product, reason for remembering all these things is that i fill bad to say that your company product
is not mentaining good quality product or shoes now a days , Hence by this letter i request you to do any needfull action
for replace my shoes , Else there will not be any alternative for me to go cunsumer court against dealer & company & to prey
them to take necessary legal action for giving justice to me
thanks &

regards
ADOVCATE LAXMIKANT .M. NAGANE
MOBILE NO. [protected]
LANLINE NO. : O[protected]

Sir,

Again I'm forced to send a mail like this....

Second worst experience from Bata.

First mail I sent, but no reply yet from bata, but this time I'm not going to sit quiet after sending this mail. I'll wait for 2 days for a response from Bata, and then will move to consumer court and file a complaint against Bata with proofs.

This year starting I bought some chappels from Bata, Ernakulam, for my wife and mother. The one I bought for my wife for 499 used only 2 times. She wore the same 2 days to office and the 3rd day she finds the problem in that. The fake leather material starts going and that day while coming back, the strap came out. If a product buying for 499 rupees, how many time should use it? This experience is not the first time to me. Last time I sent a mail, but not even a single reply from bata received. So this time I wrote seriously. Below is the mail regarding the shoe of mine which already sent mail. But this time even worst experience. Only 2 days used and 3 rd day gone, that too wearing and going and coming back in car. Bought some where in January and started using last week, but was able to use it for 3 days.

I'm going to visit the bata shop again with the defective item for their reply this week.

Biby Thomas
[protected]

Sir,

I am Biby Thomas, purchased a bata shoe in 2009 Aug, for my marriage from the bata shop situated opposite to Chennai Silks, Ernakulam. I used that shoe less than 20 times yet, After marriage we went to Chennai for a function, when I walked outside from the Railway station, the sole of my right shoe fully came separate. And within this 10 usage the leather part also gone. I went to a shoe shop to stitch or paste my sole, he told this is not leather material, it is some what like a layer of lether outside the reksin. Any way i stitched and went for the function and came back. In few days o[censored]sage the leather part also gone almost completely.

If a company like bata is doing like this (keeping reksin and cheat the customers by showing it as leather). I ashamed of Bata now. I purchased that shoe for 1199/_ rs. what is this, a shoe for 1200 for less than 20 times o[censored]sage. I used it very carefully, since i mostly travel in cars, not in a crowed bus. I request Bata to stop cheating people like this, Please dont repeat this type of cheap mentality and cheating valued customers. This will definitely reduce your customer strength. sure... I purchased a woodland shoe for 1150 after the discount and using it without any issues. If you are doing like this, you should give those cheating items for less price, and give customers good items for these prices.

Why I wrote this was of 2 reason, last week my chennai friend asked me, where is that Bata shoes man? after 2 years. Then the trust in the woodlands shoes, very nice material and good one. So please treat this as an advice and Dont cheat customers like this.

Biby Thomas
[protected]

I brought a shoe in 2.06.2012 from amritsar putli ghar.cash memo # :02.06.12/1/0066..article no.8716408 SS no.1 and SZ no.8...my shoe paste has come out...and i have lodged a complaint via phone.and i was told that i will get a shoe in exchange with that.so kindly look into this matter and please do something with this...thank you.
S.KHAN

Dear Sir/Madam,

I have purchased a shoes as on date 04/03/2012 from BATA INDIA LTD, H-3 KINGSWAY CAMP, HUDSON LANE, NEW DELHI,but within 4 months his soles dameged.I have contacted from above mentioned shop for my damaged sole, but they replied that firstly you have to register your complaint to Bata India Customer Care,they will issue a letter against your complaint for repair, replacement or exchange your shoes, then we will take action against your letter issued by issuing authority( Bata India ) to you.

I am requesting to you please take necessary steps against my request to solve my problem.

Thanks & Regards,
Rakesh Kumar,
M.No. [protected]

Hi,

My name is Tumul Taran and I have purchased Hush Puppies Shoes in November 2012 from the Bata operated showroom at 4-D, Connaught Place, New Delhi.

After purchasing a shoe for a high price of 2700-/- (pictures attached) It is really disheartening that the shoe has shown such a complaint that too i've worn it only few times and not even daily. it's upper pasting has gone off and the right feet shoe has lost its sole already. And what's more disheartening is that when i went to the above showroom to lodge a complaint about the same, the sales guys and the manager told me that they cannot address to my complaint since I don't have the receipt.

I am very very disappointed with whatever is happening in the quality check department in Bata India despite the fact that Bata claim policy says that "Bata products are manufactured with the utmost care and stringent quality control is always maintained". This is really not done.

I have left the shoe with the showroom despite of their dis-agreement and the receipt of the same is attached herewith. I can't understand why these people are behaving like that senselessly when the fault comes under major manufacturing defect which is unquestionable...the sole of the shoe has gone off in 5 months. Sometimes i doubt whether Bata sell original Hush Puppies or pirated ones.

I had been purchasing Bata shoes even from my school days and had always liked the brand. But now surprisingly I am forced to hate it specially because of the quality of Hush Puppies I purchased. As far as the receipt is concerned, I paid for that through my credit card and i can show my credit card statement with DETAILING of the store if that is needed to verify my purchase.

Now I would like to know from BATA how they are going to treat my complaint? The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction. And the best thing that the email ID for complain is not working.

Tumul Taran
[protected]

Hello Guys,

This is about how bad quality shoes delivered by BATA. And they are not taking responsibility for that.
I bought a formal shoes having followin details

Article : 8216951
Bought From : Bata Store , M G Road, Vadodara
Purchase Date : 08th Jan 2012
Cost: 750

Then just after 3 months, I am having problem with it.
1st the bottom of the shoes was losing its grip. I got it repaired. And then just after 2 weeks the stitches o[censored]pper part of shoes stated opening up.
I again gave it to BATA store for repair. And after repair, in just 1 day it was again damaged, coming back to its initial condition. Now what to do?
With many hopes, I reached to BATA. I mailed them. I have attached a reply from them in the attachment below.

The BATA people haven't even had look at the shoes & just replied that this incidental damage, not the quality issue. I was just like left helpless.
I gave up. And purchased new shoes of another company.

Here I swear that I will never buy any product of BATA in future. And I advise all to stay away from bad quality BATA products.

Thanks

i have purchased a pair of sleepers from company operated showroom at 36 paltan bazar,dehradun for cost of Rs.199.after 5 days o[censored]se the upper material of the sleeper got damaged itself.I too lost the bill.when i went to the showroom,retailer said that i have to bring a mail letter from the company regarding the solution of the issue.
DETAILS OF THE PRODUCT:-
ARTICLE NO.471-7962
DATE OF PURCHASE-9 JUNE 2012,SATURDAY.
please send the reply at :simmy.[protected]@gmail.com.

I bought one pair Slipper in Basaveswar Nagar branch 25th April 2012 and on the same day I traveled to chick Mangalore, on the same I started to use the slipper and it was crunch for both the side. I have put Oil to avoid the Crunch, it did not worked fine...as it new brand unable to use. I returned to showroom on 13th May 2012 and
no response till the time and I have called personally to them for the status and wonder shop keeper replied no use of discuss and no patience to listen my concerns..


Invoice Number 25-04-12/1/0024
Show Room Address: BATA INDIA PVT LTD
#471.3rd Stage.3rd Block.
Basaveswarnagar-79

Phone Number: 42151232

Slipper still with under showroom.

Please help

I had purchased a power shoe from BATA outlet guwahati silpuhri Branch.The shoe was damaged just after two weks.The manager of BATA silpukhri Branch Guwahati was aggressive and unapproachable,when I went to lodge a complaint against the damaged shoe.I have tendered an application as a complaint against a damaged shoe which i purchased on 28th april 2012 and it was damaged on 15th May 2012.I filed the compalint on 16th May 2012.I hope the complaint will be addressed at the earliest but the manager conveniently asked me to wait for 10 days to revert me back.kindly look into the matter.
sincerely
rashmi rekha borah
[protected]

I bought my shoes on 6 April 2012 and i am really disappointed because of the soles of the shoes .I have bought it not even a week and the soles have been tore out. I bought it for 800rupees and there was a offer that time that if the soles of the shoes will come out they would change it. When i went there back to change my shoes they told me that i have to give them the payment bill but by mistake i have lost it somewhere and they told me to send a mail to you and request.I hope you can help me out in this.

Dear Sir,
I have purchased Ladies sleeper worth Rs1200 from new Bata Shop near Regal CP , yesterday when I reached there to lodge complaint he told show the bill , it was purchased in Oct-11 . I don,t have the bill which is the regular pactice of anyone.
When I told that I don't have the bill , he give me customer care number of BATA & asked to make a complaint on this number. When I called BATA told me that they are offering only 2 months warranty written on Bill. While in shop nothing is displayed about the warranty ,which is to be displayed.
It is indication of the mlafied intentions about the Product quality about its manufacturing defects & it seems they are selling 2nd grade material on fresh prices.
I need suggestion & my sleeper to be replaced by BATA.
Arvind
[protected]

I dont know up to what extent this complaint will help.

I have placed an online order from BATA for two pair of shoes on 18th march, and order number is 10066145. After 14 days (31st march) they canceled my order and they mailed me and say they want refund my money now today is 26 April and they did not refund my money. When I spoke to bata customer care, they just a place complaint no [protected]... and say please wait at 24 to 48 hours, I do not know what to do?.

I dont know up to what extent this complaint will help.

I have placed an online order from BATA for pair of shoes on 19th march, and order number is 10064964. Still now i haven't received the shipment.
when I spoke to bata customer care, they just a place complaint number [protected]. From past one month I am daily calling , but they are giving same response," Sir, pls wait for 48 hours".

I dont know wht to do or whom to contact next.

Regards
Srinivas