Bata India Complaints & Reviews

i have purchased a pair of sleepers from company operated showroom at 36 paltan bazar,dehradun for cost of Rs.199.after 5 days o[censored]se the upper material of the sleeper got damaged itself.I too lost the bill.when i went to the showroom,retailer said that i have to bring a mail letter from the company regarding the solution of the issue.
DETAILS OF THE PRODUCT:-
ARTICLE NO.471-7962
DATE OF PURCHASE-9 JUNE 2012,SATURDAY.
please send the reply at :simmy.[protected]@gmail.com.

I bought one pair Slipper in Basaveswar Nagar branch 25th April 2012 and on the same day I traveled to chick Mangalore, on the same I started to use the slipper and it was crunch for both the side. I have put Oil to avoid the Crunch, it did not worked fine...as it new brand unable to use. I returned to showroom on 13th May 2012 and
no response till the time and I have called personally to them for the status and wonder shop keeper replied no use of discuss and no patience to listen my concerns..


Invoice Number 25-04-12/1/0024
Show Room Address: BATA INDIA PVT LTD
#471.3rd Stage.3rd Block.
Basaveswarnagar-79

Phone Number: 42151232

Slipper still with under showroom.

Please help

I had purchased a power shoe from BATA outlet guwahati silpuhri Branch.The shoe was damaged just after two weks.The manager of BATA silpukhri Branch Guwahati was aggressive and unapproachable,when I went to lodge a complaint against the damaged shoe.I have tendered an application as a complaint against a damaged shoe which i purchased on 28th april 2012 and it was damaged on 15th May 2012.I filed the compalint on 16th May 2012.I hope the complaint will be addressed at the earliest but the manager conveniently asked me to wait for 10 days to revert me back.kindly look into the matter.
sincerely
rashmi rekha borah
[protected]

I bought my shoes on 6 April 2012 and i am really disappointed because of the soles of the shoes .I have bought it not even a week and the soles have been tore out. I bought it for 800rupees and there was a offer that time that if the soles of the shoes will come out they would change it. When i went there back to change my shoes they told me that i have to give them the payment bill but by mistake i have lost it somewhere and they told me to send a mail to you and request.I hope you can help me out in this.

Dear Sir,
I have purchased Ladies sleeper worth Rs1200 from new Bata Shop near Regal CP , yesterday when I reached there to lodge complaint he told show the bill , it was purchased in Oct-11 . I don,t have the bill which is the regular pactice of anyone.
When I told that I don't have the bill , he give me customer care number of BATA & asked to make a complaint on this number. When I called BATA told me that they are offering only 2 months warranty written on Bill. While in shop nothing is displayed about the warranty ,which is to be displayed.
It is indication of the mlafied intentions about the Product quality about its manufacturing defects & it seems they are selling 2nd grade material on fresh prices.
I need suggestion & my sleeper to be replaced by BATA.
Arvind
[protected]

I dont know up to what extent this complaint will help.

I have placed an online order from BATA for two pair of shoes on 18th march, and order number is 10066145. After 14 days (31st march) they canceled my order and they mailed me and say they want refund my money now today is 26 April and they did not refund my money. When I spoke to bata customer care, they just a place complaint no [protected]... and say please wait at 24 to 48 hours, I do not know what to do?.

I dont know up to what extent this complaint will help.

I have placed an online order from BATA for pair of shoes on 19th march, and order number is 10064964. Still now i haven't received the shipment.
when I spoke to bata customer care, they just a place complaint number [protected]. From past one month I am daily calling , but they are giving same response," Sir, pls wait for 48 hours".

I dont know wht to do or whom to contact next.

Regards
Srinivas

Hello Sir,
I am preetha from Chennai(Tamilnadu) . i have been using bata since my childhood. Last time i bought a pair of shoes- Scholls(Rs. 1,400) from Bata showroom located close to my area- annanagar (chintamani), on 2.10.2011..i hardly used it for a week and was surprised to see that the straps- welcro gave way and the stitches started coming out. i launched a complaint on 25.11.2011 as per the showroom managers advice (When i went to your showroom they ask me the bill but i missed the bill) to bata customer care(complaint no[protected] and the person who spoke to me said that i will get a reply in a weeks time but i did not receive any mail from bata customer care. so i called customer care on 3.12.11 to check what happened to the complaint i launched, the person who spoke to me said that the complaint was not registered so asked me to file another complaint, i did that (complaint no[protected]i have not yet received a reply from bata customer care. i never expected such a poor response from bata customer care, i keep calling regularly but every time they say give me 2 days, i v called them more than 25 times but still not got an answer for my problem, the shoes .Please solve my problem at the earliest .
I am looking for your reply

With regards
preetha

Email:[protected]@yahoo.com

Dear Sir,
It is quite astonished to note that you being one of the profound
Company is not responding to a complaint regarding colour fading of a
sandal set purchased vide bill no. 01737 dated 22.3.2012 from Bata
Showroom at Chalai, East Fort, Trivandrum. On approaching them, I was
told by them arrogantly and informed that they will not replaced it.
Since you have kept mum, I leavewith no other alternative but to force
me to hand over the matter to the legal advisor to procede against you
in Consumer Court.
Hope, you will not press me to take such drastic steps.

Reards
Dr Karthik P

i purchased one pair of bata power shoes from your bistupur shop .one pair is broken from the bottom side near the lessriban hole, gave them to the store in between the repair/replace warranty but shop owner was advise to mail her site .
kindly reply me what i do now .
this kind is broken rarest case.
sanjay kumar (advocate)
civil court jamshedpur
mobile no.[protected]
email id. sanjaykr.[protected]@gmail.com
cash memo no.12-01-12/1/0065 article 8338094 size 8 MRP. 1199

I placed an order thru their online portal (http://www.bata.in) around 20 days back and till date I have no update
My order no is 10060579 . I tried calling thier help line no (Toll Free[protected] but that is almost impossible to reach and when ever we get thru, they say they will inform the concerned dept. Even today ( 21/3/2012) it shows invoice generated in the status but dont know when the material will deliver.

WHile online companies like yebhi.com and lenscart deliver in 2-3 days, this is like 20 days and no sign. I dont even know why such incompetent companies enter into e business when they dont have the potential to meet the demands .


No wonder that BATA is at verge of closure.

Article : Comfit
Article No : 8556005
Store Code : 0563/02257
Date Of Purchase : 10-12-11
Cash Memo No : 10-12-11/1/0014 02257
MRP : Rs.1999

Backgound
The reason I choosed Bata Product was i was looking for the durability & comfirt.
& I purchased the Bata Product from the Company outlet (02257),

Problem Statement

1. Product Defect
The Product Get damaged within few days o[censored]se only, cracks have developed in the sole of a shoe.
Pictures of the same are attached with this email. If you closely Observe the Pictures attached , you will find the developement of the crack is from the top so there is no question of mis handling of the product while use.Its Cause of Poor Quality of Material/Manufacturing.

2. Store Responce
I thougt I should approch the same store (Sangli Outlet; where I had Purchased the product ) & ask for aid about the defective piece.
I informed the store Manager about the defect; but without listening the complaint he was asking us to complaint it to the Custmor Care.
If this would have been multibrand store i would have no objection about store managers responce, but being company outlethe was asking to register the complaint through net.

[Behaviour is like after Selling product Bata is not at all bothered about customer & there trarget to just Sell not the Customor Satisfaction]
[I am Literate @ using Computer & other Services, but what about the custmrs who are not able to use the internate or Custmor Service Numbers Effectively..Store responces like this will not be able to provide value for money what they have bought from bata stores]

3.Bad Experience of Customer Care Center[protected]

After getting poor responce from store manager I called up to Custemor Care number[protected]
There I spent around 35 Mins to register my complaint & getting complaint number. [That Poor Lady("Indu": As told by Executive) was not able to generate Customer Complaint Number as server was under maintainance: So After Wating for Long Time I got my Registered Complaint Number)]
Complaint Number :[protected]

After Investing so much of my time nothing has happened till date.

Dear Sir/ Madam,
This is to bring to your notice that the Quality of Bata Shoes is deteriorating day by day. This is the third time I have replace d Bata shoes and to my utter surprise the shoes are dislocated. the first footware purshased for 299/- was asked by BATA to replace as the same was worn out within 1 month o[censored]se. I was very happy and satisfied and bought a replacement for 699/-. But to me next surprise , it got dismantled within 1 1/2 months. I was horrified and went to BATA asking for replacement . and to my pleasant surprise the same was replaced and I got new pair for Rs. 499/- . But I got a shock when the THIRD REPLACEMENT broke within 1 month of purchase. Now I dont want to go to BATA as I DO NOT TRUST IT ANY MORE. I dont even want to use any product FREEE of COST.

Same was the experience with MARIE CLAIRE Bag. I bought it for 1399/- of which chain was broken and there were scratches all over within less than 1 month o[censored]se. To my surprise even the bag was replaced and I bought a new one for Rs. 799/- . Now after 2 months o[censored]se The new bag , looks as if I have being using it for more than a year.

I am really TIRED of BATA products and would recommend ALL to Keep away from the CHEAP QUALITY PRODUCTS OF BATA. and STOP WASTING YOUR HARD EARNED MONEY ON BATA PRODUCTS.

I WANT SOME BODY TO PLEASE HELP ME.

Thanks
sonali Parab

I purchased a pair of shoes from Bata show room situated at City Centre, Salt Lake City in the month of November 2011. I noticed that the sole separation in thia month. Though I am staying at MP therefore I sent the shoes with cash meno through my fried today and they denied to accept the shoes for repairing. They said that the shoes can not be accepted as it is already two months over. It means warranty period is for two months. The shoes was cost Rs.1195.00. They did not mentioned the warranty period in the cash memo. If this type of service we are getting from a remound co. then what we expect form others, Now I don't have any faith on Bata.

Hi,

I bought a pair of shoes(5516875 Cheryl) from Bata Store (Bata India Ltd, 4D Cannaught Place, New Delhi) on 4 Feb 2012. I wore it once and both the heels came off. I filed a complaint on 10th Feb 2012. I was asked to buy a replacement pair of shoes but the store does not have the sizes available for the shoes I liked.

Either I should be free to buy shoes from other Bata Stores or I should be refunded the cost of the defected shoes.

I have both the cash memo and the complaint slip with me.

I had ordered Ladies hand bag , order no order no[protected] but on Feb13th i got men's shoes wrongly delivered to my place , lodged complaint on 14th Feb (complaint no- [protected] ) since then i must have called 10 times to BATA customer care and put 5 mails but there is no response from them, all that they tell is i have to wait nor even they are refunding my money

Plz help ..my money is stuck with them nor i m getting my product

Hi, I have bought a Bata Shoe some 5 months back in chennai-2 mount road Bata near Shanthi Cinema Theater. The seller cheated me giving a artificial rexine kind of shoe as leather shoe for Rs.1200/- .In just 5 months without much usage the top part of the shoe is peeling off and breaking in to pieces. The bottom sole came out in both shoes. i dont think anyone out there in Bata management would justify their product worth Rs.1200/- completely die in just 5 months with even the price sticker still in the same place. am very upset on the quality of the product.
Request them to replace the shoe with a new one else am planning to go to the consumer court on their way of cheating with a unworthy product using deceiving tactics.

thanks,
srini.

In the last week of October, I had placed an Order from a BATA store in Dombivali East and made the payment of Rs 550/- through SBI Debit Card.
The order was cancelled due to non availability of the product and a complaint number was given to me
Since then I have been calling the Gurgaon, Delhi Customer Care number[protected] daily and asking them about the status
They keep on saying they'l return the money soon
Till now I have not received any update from them
The order number is 1003 4312
The complaint number provided by them is[protected]

Ganesh Raghavendran Iyer
[protected]

I bought new shoes from lajpat nagar and found out after wearing for half day that blue gel-fit embedded in the shoe is causing severe damage to my foot as it became all swollen up and red from my sole area today me and my wife went back to store asking for exchange the store in charge Vijay first neglected us and answered abruptly that he cannot change it as per company policy as i have already tried the shoes and is not his problem and there is a helpline number if i have any complaints upon calling helpline the guy on the other end was not anwering saying i am inaudible i tried calling from my wife phone he kept on saying hello-hello and hung up the phone after that I informed Mr.Vijay and he wrote my name without contact details saying call customer care if they call we will tell them you came.

I have bought a footwear of Bata India from Karol Bagh outlet but the base of its heel broke after 1 week. I went back to the store and got it repaired. Then again after 2 weeks, the same thing happened again. I get it repaired again from the same store. And I bought the footwear for Rs.1099. The prices are so high of Bata and by this consumers expect the quality to be also very good. I will never purchase anything from Bata now after such a bad experience. Its not worth spending this much money. I want the footwear to be exchanged or my money refund.