Bata India Complaints & Reviews

I bought two executive leather shoes from Bata. The material of soles of these leather shoes are breaking into pieces, chipping-off, and several cracks are visible. Faulty Material have been used for Soles. Never experienced such type of soles from bata. The leather is still new and intact. Convey the reason why bata is using such kind of faulty material and arrange for their replacement

Dear Sir, I have purchased a hush puppies shoes from Hush Puppies Store in 1st floor Express avenue mall, Chennai. on[protected] CASH MEMO No. [protected] / Article num.[protected] and I have started using it 1 week from then. Now I found the sole has broken in both the shoes in same place and same shape. I have attached the photo of it. I was using Hush puppies products for past 5 years and never found such a complaint. I request you to consider this complaint and avail me a replacement which will make me to continue my trust on Hush Puppies product. I have given my mail ID and Mobile number below and waiting for your reply as early as possible. e-mail - [protected]@gmail.com Mobile - 0091-[protected] / [protected] Thanks and Regards, Rajkumar

Dear Sirs I had visited BATA showroom located at 418/02 sector 17, Gurgaon on Feb 24, 2013 to buy a pair of quality leather shoe. The sales staff at the showroom showed me the pair of shoe bearing article number 8546884 from the Hush Puppies range brand. I was a bit hesitant considering the high price of the shoe – Rs 2999. The staff told me that it was the most superior quality shoe in the whole range of Bata and advised me to buy the same pair. They also told me that the said shoe was guaranteed to last a long life and given that they have never had any complaint against it, it would easily last a minimum of three years. Based on their assurances I bought the same pair of Hush Puppies shoes (article number 8546884) vide cash memo number 24-02-13/[protected] for an amount of Rs 2999.00. I was feeling good that I had made a supposedly good purchase and was expecting a long and quality service life from the said shoe. But to my utter disappointment, after a very short span o[censored]se, the sole of the right-foot-shoe torn off. This was all the more shocking as the product had been bought of such a reputed brand as Bata and for a hefty price and with very tall claims of quality and long service life. I visited the same showroom on 28-Sep-2013 with the said pair of shoes and the cash memo and met the store manager Mr. S L Gupta. Mr. Gupta appreciated my complaint and observed that since the shoe was in a good condition and only sole had torn off, and hence, such a defect was, without doubt, to be termed as DEFECTIVE PRODUCT and entitled for a full refund. But he expressed in inability to process a refund at his level as he said that he was authorized to process a refund only if the complaint was brought to his notice within 6 months of purchase. He further advised me that now I will have to approach Customer service (customer.[protected]@bata.co.in) and the refund will be processed by them. Hence I wrote an email to customer.[protected]@bata.co.in on Oct 09, 2013 requesting them to process a refund for the amount of Rs 2999 that I had paid towards the purchase of the defective shoe. The customer service replied on Oct 14, 2013 that the shoe was warranted only for a period of 60 days and hence, they would not provide any refund, repair or replacement option as complaint was being made after 60 days period had passed away. The complaint reference number was provided as 97921. This is utterly shocking that such a reputed brand as Bata has stopped so low as to outright reject a claim against their defective product, in the garb of such an abysmally small warranty period. Or they are themselves not confident of their products’ quality and they know the same will not last more than 2 months. If that’s true then their dealer’s practice of claiming 3 years life of Bata products is nothing short of cheating and unfair trade practice for undue monetary gain which is again a violation of my rights as a consumer. And the company too seems to be hand in glove with the dealers. Request you to please take up the issue with the company for a resolution in this case and improvement in the overall quality standards thereby improving the customer satisfaction. Thank You Dheeraj Bansal Contact No. :[protected] Email : dheeraj.[protected]@gmail.com

I have been a consumer of Bata shoes for past four years!
AND THE FOLLOWING SHOWS HOW THE (SO-CALLED)RESPECT THEIR CONSUMERS:
I bought a 'Power' brand's Gripper shoe from Bata India showroom at Howrah Maidan on 11th November, 2013. They did not have enough stocks! I choose a shoe but it was not comforting me as I needed one size bigger!But they did not have that sized shoe in their stock! So one of the showroom guys insisted to take home that shoe by assuring me that it will enlarge after it is used for 10/15 mins! They assured me to replace the same within two months if any defects being found out! By getting such assurance I bought it. After I used it second time I found that some corns(imflamation) on foot have been developed! I called up the show room yesterday(17/11/2013) night to replace it explaining! Rather than entertaining my complaint or request the guy who took the phone call behaved like begger and rather than being sorry he ADVISED ME TO "APPLY BOROLINE(an ointment) AND WEAR THE SHOE"
This is how Bata is doing business! They are selling shoe which is expected being wore with applying BOROLINE!
I would like to bring this incident to everyone's kind attention!
I WONT BE BUYING A SINGLE THING FROM SUCH DISGRACEFUL PEOPLE!
BATA MANAGEMENT: PLEASE TEACH BUSINESS ETHICS TO YOUR STAFFS! OTHERWISE THE BRAND NAME WHICH YOU HAVE EARNED IS GOING TO BE DESTROYED!

Dear Concern, On 28th of October 2013 at 7:10 pm, me & my family visited Bata outlet situated in Dharampeth, Nagpur. We had choosen 2 pair of ladies shoes costing Rs. 799/- only. At the time of payment the outlet manager swapped my ICICI bank debit card, as no reciept was generated the outlet manager deny to give my purchased item, however, the amount was debited from my account. As my phone banking is activated I showed him the sms received from ICICI Bank "stating that an amount of Rs. 799/- is debited from my account". Inspite of brief discussion the outlet manager denyed my request. Now I am having my bank statement for the month of October 13 where deduction of Rs. 799/- is reflecting and no reversal was found. I being regular customer of Bata products felt myself cheated, thus request you to kindly look into this matter & please resolve the issue. Thanks & Regards Alankar Borkar [protected] [protected]@rediffmail.com

Hi, Two weeks (26-Oct-2013) back i bought a pair of Bata Remo model shoes in chennai. The shoes got torn in only a week time. I had a very good trust on bata which was totaly spoiled now. The shop has the no exchange policy so they are not ready to provide a replacement also. Bata does not provide a proper way to get a replacement or even a free repair service. Please look into this issues to avoid further customer disappointments. Regards,...

I bought a bata shoe woth Rs.1300. cash memo # 27/10/13/[protected] Article SS:8514779 But when i managed to get it replaced to a bigger size after two days, the floor manager refused to get it replaced. The calls to customer care also went in to vain. Listed below is the mail from bata customer sevice [protected][protected][protected][protected] From: in-Customer.[protected]@bata.com To: [protected]@hotmail.com Date: Wed, 6 Nov 2013 15:10:01 +0530 Subject: Your Concern about Bata product Dear Customer, Greetings for the day. Thank you for being an esteemed customer of Bata and for sharing your valuable feedback. It is our continuous endeavor to take into consideration the feedback and suggestions of our valued customers and improvise further and to deliver the class of products and service you expect. We would like to clarify that in case of any concern regarding size and colour of the article, the product can be exchanged within 15 days of purchase.The article must be unused and clean. Since the article held by you has been used extensively, we cannot consider it for exchange under the terms and considtions of exchange policy. Further, we would also like to inform you that we provide 100% replacement of the article if any major manufacturing defect is brought into our notice within 60 days of purchase. However, the concern raised by you is due to serrated use and lack of maintenance of the article and not due to any manufacturing or quality defect. Hence we regret that we would not be able to provide replacement or repair option. Thanking you and looking forward for your continued patronage with Bata. Please note your complaint reference number : 106155for future correspondence. Regards Customer Services Bata India Ltd

Purchased a pair of footwear, product code 6718921 CLARA Sz 4 from shop no 15-16, ground floor Shipra Mall Ghaziabad on 09/10/2013 along with few other products. On wearing it for first time i found it defective as it caused blisters on my left & right foot. As i happen to be in same Mall at that time, i contacted the store and requested them to replace it as it was causing my lot of trouble, they refused to do so saying now it is a used one. I left the pair in store with cashier and came back. you are requested to please take this issue with authorities concerned and get it replaced. My mail [protected]@ymail.com and contact no. [protected] thanks.

i have purchased a bata shoe of Rs1500 a month back from BATA showroom @ Kesavadasapuram branch trivandrum.on the second day itself i have noticed damaged stiching.i have shown to that showroom and they immediately replaced that.so i have bought another shoe of Rs 2000.but unfortunately after 1 week the sole of the shoes got damaged.it got separated from shoes.i again shown to that bata showroom.but now they are telling that there are no rule to replace that shoes because i have already claimed and bought another shoes.now what should i do????please take immediate action for this my email id is [protected]@gmail.com and my ph no is [protected]

Sir,
Great to see your mail reply in time, and this is the third mail which I am writting to you, you are saying it is a damagae, how this type of damage can happen to a sandal, how can a stiching comes out and in 2nd sandal you can see extra threads are seen coming out of the sandal, I did not pull the thread out, thread did not come out from the damage,
and for you kind information I am sendnig the photo of the Shoes which I purchased along with this sandal, in the same bill, you can see the back side conditions where gumming is opening in both the shoes, what is this, It is also a damagae, I am not at all asking any thing related to this shoes, but coming to sandals, it is infront portion and side portion which looks ugly.

I am not at all agreeing to go for the repair of new sandals which is used for very less time, ok if it is above 6 months old I can consider for the repair.
Kindly help me in this issue with good replay to my problem.
Your Valuable customer
Thanking you
R MUTHU
[protected]

The mail which I received from you.


Greetings for the day.
With reference to the concerns raised by you, we would like to inform you that the article and the concern raised by you has been manually inspected by the concerned authorities. It has been reaffirmed that the concern mentioned is a minor damage and not a quality or manufacturing defect.
Hence as mentioned in our earlier communications, we abide by our service policy to offer a free repair for any minor defects.
We would like to assure you that we have ensured to maintain transparency in our terms and conditions and have adhered to the same. We request you to visit our Bata Store at SALARPURIA-SISLIFESTYLE INTERNATIONALPVT LTDSALARPURIA TOWERSOASIS 100 FEET ROADKORMANGALABANGALORE and avail the repair service.

We value you as your esteemed customer and hence as a deviation we consider your request to visit the store before 30th October 2013.
We would request you to please carry a printout of this mail and cash memo along with your shoes when you next visit the store.
Kindly note the reference number - 100600 for all your future correspondence
Complaint # 100072

I had purchased one BATA's shoes brand Hush Puppies from Reliance Footprint at Phoinex Market city on 22/6/13 amounting Rs. 2400 (appro), but said shoes get complete damage and in not wearing position handed over to Reliance Footprint, Phoinex Market city, mumbai on 5/10/13 vide their recip no. 286 for replacement.

But no one from Bata or Reliance Footprint has so far made any replacement as assured at the time of taking shoes back. I am waiting for replacement.

Dear sir, I had purchased an all weather footwear from Bata India outlet.When ever it gets wet emits a very strong and unbearable foul smell .The matter was referred to Bata India and instead of replacing the same they have offered a footwear of the same model by paying 75% of its cost which I have refused to accept. They have not replied to my mail inspite of a reminder. Copy of the correspondence is reproduced below: Dear Customer, Greetings for the day Thank you for being a valued customer of Bata. We appreciate your feedback and concerns highlighted to us. As per the information provided by, you as a special case we would be extending to you a 75% replacement for the product being held by you. Please note the following with respect to the replacement. 1. If the same product (article number / model) and size is available at the store we will provide you with the same product at 75% of the cost paid by you at the time of purchase. 2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color, etc) you can avail the replacement (in this case also you will have to submit the damaged product to us) in value terms. It means that whatever value of the product was paid by you we will adjust 75% of the same value against your next purchase from the store. 3. Please note that there is no cash refund. 4. Damaged product has to be submitted to Bata for replacement – mandatory 5. THE ABOVE APPROVAL FOR 75% REPLACEMENT IS VALID TILL 05 October 2013. We would request if you could visit Bata store at DOMBIVALI B - 283, FIRST FLOOR PADKE ROAD, THANE DOMBIVALI(E) 421 201and get in touch with the Store Manager. We would request you to please carry a printout of this mail along with your product when you next visit the store before 05 October 2013.. Kindly note the reference number 91724for all your future correspondence. We assure you of diligent service always and look forward for your continued patronage with Bata. Regards Barkha kapoor Customer Services Bata India Ltd. l to Customer Dear Barkha Kapoor Thanks for your mail. Your offer for 75% replacement is not acceptable to me on account of the following reasons: 1.You have supplied me a product made of an inferior quality material which amounts to cheating.Now, You have asked me to pay 75% of the value and get a new similar product.Why should I spend 75% again for your deficiency. 2.Why should I buy a similar product when I know that the product is defective? Therefore total replacement is necessary. I am really astonished by your attitude Kindly look in to the matter. Rgds I will be highly obliged if you could take up the matter with the company. Thanks & Regards B Mathew

Dear Customer care, Bata Pvt Ltd. I purchased a power brand shoe pair from Canaught place showroom of BATA on May 15th 2013 vide invoice number 15-05-13/1/[protected] worth INR 1999.00. I have found that the product purchased is of very poor quality and it started cracking on the upper part of shoe. Even, I am not wearing it frequently. I request you kindly replace the shoe pair or refund the full amount. Absolutely no Thank for the mental harassment. With Regards. Dr G K Chhabra

i purchased a power shoe article no 8338094 at a bata shoe store at Ernakulam, on reduction sale. After few days, when i wanted to wear it, i was noticed that it is not a pair at all. Both are same model but slightly different colours. when i went to a near by Bata store, i did not get replacement but advised to register on line complaint. I feel cheated.
T.C.Johnson, Ernakulam. Ph.[protected]

Hi, I made an order at bata.in on 21 July 2013 and the order no was 10146787 and there were 2 articles in the order. Fortunately, one of the articles got delivered in time and correctly, but the second article was completely different from what I had ordered. I had ordered clogs for my son and what I received was a pair of girls' sandals. I immediately called up their customer care on [protected] and explained them the error. The customer care asked me to take the photos of the received article and send them an email at their customer service email id alongwith the screenshot of the page of the article that I had ordered. I did as was requested and emailed them. I got no response from them after waiting for some more days. Then, again I called them up and they said the article will be reverese picked up by courier in 21 days from that day although I had called them up twice earlier. They also tell me that I can visit any of the bata store and return the article there and get the other one. I visit one of the Bata stores in Pimpri, Pune and they tell me that I need to get an approval letter from bata customer service to do the same. Then, even after 21 days, nothing happened. After calling them up again and again, the article was picked up on 27 Aug 2013. As per the courier company Blue Dart, the article has been delivered to bata on 29 Aug 2013. The AWB number for the shipment is [protected]. Now, whenever I call them up they say that they don't have any information available about the receipt of the article and they will call me back within 24 hrs/48 hrs but nothing happens. Now its been 1 month and 21 days and I still see so way to receive the article I had orderd. Looks like Bata doesn't have any process in place to track any of the complaints and the orders. I used to have a great faith in the quality of Bata footwears but past this incident I will never ever deal with bata and ask all my friends to stay AWAY from BATA. If there is any authority, I request them to help me get this sorted. Ruchi

I bought a purse on 25/7/13 in the evening time between 5 to 6,30pm Marie Clair, camel color . Quality of the purse is so poor within 30 days it started cuting from the side and threads are coming out .i went to bata out let to show the condition of the purse . manager asked for the cash bill that i losted he suggested me this is customer care number please speak to them without bill we cant help you . on 25/8/13 complain login to customer care bata . After 5 days customer care department told me you will get replacement of 50 % .it is not a good experience one side you are showing if any manufacturing defact arise within 60 days you can change the product so i am not happy against 50 % replacement because i cant accept your product life is only within 30 days .my complain no is 83364. no body is helping me for 100 % replacement . please give the juctice

I bought my bata shoes from your borivali(w) store. I purchased power shoes worth 1599 and its code is 808-6872. i bought it approximately 2 12 months ago, due my trust on your company I did not kept the bill with me. I went to the showroom to complain about this but they told me to complain on this website. The sole pasting of shoes has come out and its no longer wearable. Please do the need full.

A bad experience I have gathered.



The reason I choosed Bata Product was i was looking for the durability & comfirt.
& I purchased the Bata Product from the Company outlet 24/06/2013 BATA INDIA LTD 33 34 TILAK NAGAR NEW DELHI 110018

CST NO [protected]

TIN NO [protected]





Problem Statement

1. Product Defect
The Product Get damaged within few days o[censored]se only, cracks have developed in the sole of a shoe.


Pictures of the same are attached with this email. If you closely Observe the Pictures attached , you will find the developement of the crack is from the top so there is no question of mis handling of the product while use.Its Cause of Poor Quality of Material/Manufacturing.


If this would have been multibrand store i would have no objection about store managers responce, but being company outlet was asking to register the complaint through net.With regret it is pointed out that more than one month has gone by after sending complaint regarding flop product of Bata slippers . Action for the same is still pending at your end. Please expedite action & mail the decision to me





There I spent around 35 Mins to register my complaint & getting complaint number. [That Poor Lady("Indu": As told by Executive) was not able to generate Customer Complaint Number as server was under maintainance: So After Wating for Long Time I got my Registered Complaint Number



After Investing so much of my time nothing has happened till date.



Kindly tell me what should i do?
Is there any way to get full compensation ?
KINDLY REPLACE D MY SLIPPERS




Please help me out.








I have spent tremondous time on this matter as well as my patience has come to an end. I want a quick reply from your side & positive action.









FROM

HERRY GULATI

GULATI TELECOM

WZ 185 OLD SAHIB PURA

TILAK NAGAR NEW DELHI 110018

[protected]

Hi Team.
I am a regular customer of BATA for the last 20 years.I have not a single complain last these year but I have purchased a BATA shoes (Hush Puppy) 2 & 1/2 month before found a big hole underneath the soul and sole removed to shes.
i was really surprised is this the same company which i trusted for so long.I have not approached the dealer as of yet as i am out of station.But thought it is my duty to inform you about your quality.
If this is the quality you provide no doughy you can capture the market by opening a number of stores.but you wont be able to retain the customer and his faith in BATA.
(the cost price of shoe Rs3999/- article --USPAT6216824 Buy Cash No Cash Memo Available purchase from BATA Shop at basement paradise tower gokhale road Thane (west) )

Respected sir,Iam very much proud of wearing bata shoes,past 20 years Iam wearing bata shoes only .But this time I got dissappointment of your International model Hush Puppies Article No,[protected],Because I purchased this shoes fromBATA INDIA LTD BATA SHOE STORE,# 10 LIVIN CORNER TEMBLE ROAD MYSORE Phone#[protected] ,I feel very sorry to tell this complaint to bata ,the sole of the shoes getting torn and damaged within a period of 6months I dont have the bill because I never expected from your products I already informed my pain to your shop.Please do the needful,Tank you. Yours Faith fully Joseph A R,13/07/13