Bata India Complaints & Reviews

I have bought footwear on yesterday in one of the Bata outlet, Chennai which are very wrost in quality of material. I used for less than a day, my two foots got wounded because of the new sandals. I am in strong belief that Bata will sell quality and comfortable footwear to the customers, but with this experience I lost it.

Its company responsibility to tell to Customers before they purchase any product about their bad effects, so that Customer can go any other product or he will not choose Bata for footwear.

Attached footwear bill invoice, images of wounds on my foot.

Shame shame shame with Bata.

Today 14th May 22 I went to shop for footwear at Bata Showroom Store Viviana Mall Thane West Maharashtra .

For product 'Oliver Toe' the desired color was not available so store person offered to order it online to which I had no reason to not agree and he took my mobile no ( with my permission ) and made an order record on Bata portal. I made payment and received a receipt... Attached File name '' Bill Invoice for Bata Product 'Oliver Toe' received from Bata Store Viviana Mall Thane_C

I continued with my shopping and shortlisted another product Power Sports Shoe and while discussing price and final amount to be paid I asked if any discount was available as I had purchased 2 products to which store billing counter brushed my request aside twice stating that since 1st order was online .. they are not obliged to give any discount and hence they billed the 2nd product separately vide Bill attached as file name ''Bill Invoice 'Power Sports Shoe' from Bata Store Viviana Mall Thane dtd 14th May 22_C' .

Later on I called up Bata call center and they refused any help stating its purely Store matter and nothing to do with Bata . I tried getting store on call with Bata customer support person in evening around 5-6pm but Store never took my call despite calling on both landline nos ( viz ending with 18 and 17 )

Bata was to provide me discount of 25% on lower price product of the 2 is 25% of Rs 1699.00 ie Rs 424.75

Following files are attached as evidence of purchase .

1. Bill Invoice for Bata Product 'Oliver Toe' received from Bata Store Viviana Mall Thane_C

2. Bill Invoice 'Power Sports Shoe' from Bata Store Viviana Mall Thane dtd 14th May 22_C

3. Address and contact details of the Bata Store at Viviana Mall Thane

Regards Ravi

I have ordered shoes from bata India at 6 march but shoes is not in good condition that reason i have returned the shoes and claim for refund 24 march. they are send me refund link but this link is not working i do complaint about this but they are not give me proper answer and send me same link that is not working i have send them a my cancel cheque but they're not me send refund in my bank account ane send me same link for more detail please contact me on register mobile number

I went to a bata store on around 15-Nov-2021; I liked one product but the size was not available in the store. So the store representative helped me with an online order.
In few days I received the product, but the one that I received was a defected one. The size was different of both leg in the pair.
I raised the concern to customer care immediately after receiving it and they asked for some pictures for verification. I received it on 19-Nov-21 and same days this communication happened over phone. Over mail I shared the pictures of incorrect size of the article.

I don't recall the exact day when it was returned, but it was picked up from the provided return address somewhere around 30th-November-2021.

12th Dec 21 - I sent them an email asking status for refund. They told me it will take 5-7 days.
17th Jan 22 - Another follow up over email. Asked to wait for 4-5 working days but no result
24th Jan 22 - I called them
17th March - another follow up on email
22 March - another follow up on email
13th april - called their CC; This time i was not in polite mode and demanded to connect with their senior. The CCR (customer care representative) told me that i'll get a call from supervisor by the evening. But no one called (Jokes on me for taking to their words)
14th April - called CC again; demanded to connect with senior otherwise not letting go of the one. The CCR connected me with their (supposedly) senior. His name was Niranjan. He promised me to close it by Monday. I also work at a corporation so understand the challenges of length process; so considered it once again.
20th April - sent them a reminder that i've not received any update.

Post this I've tweeted to @Bata_india as well, but looks like they are also busy sleeping.

In summary - Bata has some decent product line; but looks like the internal communication / pipelines are more of babu-moshaye kind where people prefer to sleep than getting the work done.

Date of incident:[protected]
client number:[protected]
description: Today I went to buy slippers for me to a nearby BATA store. At the time of billing they asked me to pay extra money as GST. It was mentioned on the price tag that MRP Rs.599 (Incl. of all taxes), then I asked them about why did they mentioned including all taxes, they said it does not include GST. How can that be? That is not correct. They should have mentioned clearly which taxes are included which are not. It is like fooling the customer. I want my money refund.
address: Chikadpally Rd, Chikadpally, Hyderabad, Telangana 500020
googlemap link: https://maps.app.goo.gl/HD2rKEvQjr6sGWsJ6
Landmark: beside Andhra Bank (Chikadpally) and Sangeetha Mobiles Pvt Ltd

Hi,
i have ordered a shoes and due to size issue i have to return it.. But not able to return through Bata website, i called up callcentre they told me there is "Technical" issue.. please send a mail with product Pic. I send the mail then but not get any response from them in 3days, again called up Callcentre they said there is "Technical" issue so they have not able to generate pickup request.. They said they have requested for pick up offline. after 3days again post follow up call shoes got picked up and confirmation mail received. but till 7 days no response for refund..i called up again they said "Technical" issue..they will supposed to send payment link which i didnt get in 20days, i called up 18times to call centre but they are not able to send refund.. i asked them to exchange the shoe or give store credit but they refused ..shoes returned on 6th Apr'22 but refund not issues till date.. thousands of customers money they kept with them and earning through illegal practices.
order id - BW[protected], Ref#234223

BATA Women Rio Ballet Flats

I bought this product recently. tried it in the store offline. it was okay. when I wore it today in office, it peeled my entire back of the ankle and I cannot walk properly. is this the service and comfort that Bata is promising to the consumers. My email ID is [protected]@gmail.com. I would request a refund for this product and a replacement coupon as well.

Till date no action has been taken from Bata

Replied from customer care for every time

At the outset we request you accept our sincere apologies for the inconvenience caused.

Further, with reference to your concern we would like to request you to share the screen shot of the error you are getting while using the voucher, it will help us to understand the concern in detail and share an appropriate resolution with you.

We assure you of diligent service always and look forward for your continued patronage with Bata.

Please note reference number 245761 for any future correspondence in this regards.

Regards,
​Harshita
Customer Service Team
Bata India Ltd.
​

Bata given a discount coupon in my birthday till 21st April, 2022 I have go to bata storesin the afternoon of 21st April, 2022 as well as online in the evening of 21st April, 2022 but coupon was not working. I had written 10/15 mails but no action has been taken and they replied " please send screen shot"
They had given a fraud message

Ref. 245761

Venus Sharma

Respected sir
I ordered one footwear from bata dated on 31/12/2021 Order ID - BW[protected] and Suborder ID - BW[protected] . After that I returned it but till today I have not received the refund amount .

I ordered a pair of sandals from bata on 21 March 2022 and returned them as they were not comfortable. It's more than 20 days that the product has been picked up from my place and they have still not refunded the amount .Everytime I call their customer service they give absurd reasons eg. Financial team facing some issue, server slowed down, will initiate your refund in 2 days. All and all this is my worst online shopping experience, regret shopping from Bata .

A black shoe was purchased by me online on 23.11.2021 from Bata shoe store CODE 03656. The detail of the shoe is as under .
1.EAN NO -[protected].
2.Article No -FROLIC.
3.Quantity -1
4.Order Amount 1299/-
5.Date of Purchase 23.11.2021.
The sole of the above shoe got broken from many places it is pealing off, I am unable to wear the shoe ny more .It is a matter of great concern to me that the shoe purchased by me from such a company which has its name for quality since century than how the sole of my shoe got bad in 4-5 month time .I hope to be favoured withan early reply .
Borrison
[protected]
Hno 622 /8 urban estate
karnal 132001

I ordered a pair of shoes but I received wrong product so I returned it. It's been 5 months they picked up wrong product and I am still contacting customer care but they reply me the same that the Payulink will be generated soon still I don't get any. I returned the product in January and this is April till now I haven't got a penny from them.. So I request that they should get arrested for fraud case or any action should be taken..

My name is Edwin Lawrence Castelino.

I am a senior citizen.

I am a small share holder of Bata India for over 10 years.

NSDL Demat Account No IN[protected]

Every year, I used to receive a shareholder DISCOUNT coupon which BATA used to provide me a discount of 20 percent.

In 2020 as well as in 2021, I have not received BATA shareholder coupons.

My brother is also a shareholder and he tells me that he has received his coupons electronically during the last 2 years.. BUT, I have not received mine.

Please look into.


Good wishes

Edwin L Castelino

Bata india is a fraud company that's been cheating with a lot of customers. I ordered a pair of shoes and then after i returned it due to i was not satisfied with the product.. So it's been 4 months and i am still contacting customer care but they reply me the same that the Payulink will be generated soon still i don't get any. I returned the product in January and this is April till now i haven't got a penny from them.. So i request that they should get arrested for fraud case or any action should be taken..

Hi Team,
I am a regular customer of bata.

Today when I visited Bata Malviya Nagar, the staff was rude. Secondly, why Bata is charging for a bag? Even a fruit vendor can afford to give a free bag, isn't it funny????

I bought Bata Leather shoes some months back but did not use it much. On Monday 11th April 2022, I used it for the first time. Shockingly the Leather on the shoe started pulling off on the same day. This was not expected from a reputed brand like Bata.
Unfortunately I don't have the purchase details to show at the moment.
Please advise

Ref order no [protected] and the complaints ref no 225764, the product was order on line after payment for Rs 1499 was made on the 11 March 22. the product was not delivered after multiple calls to the customer care and after cancelling the order no refund has been given inspite of multiple calls again to customer care representatives who have been misleading and giving false promises to sorting the issue.
it's been over a month now and would need a closure to this issue with them

Bata Store Sector-18 Noida, manager Mr. Dayal Singh misbehaved with us throwing defected shoe over the floor which we purchased 3-4 days back. He literally his staff to return the money in desperation and categorically told us "nahin bechanee hamein tumhe apne shoes. paisee pakdo aur niklo." when we confronted him of his mis-behaviour with his seniors he said go ahead.

This is an absolute too much...