Bata India Complaints & Reviews

Hi,
I purchased the product on[protected] order no is
DC[protected].My product color has been faded out. Called to customer care they told only 3 months warranty for product. The product quality is only 3 months for Bata.

Waiting damaged product pick up, been two weeks no response despite giving updated address.

Reference #: 326087

I ordered the product from Bata India.
And requested for return, It is not getting picked from last once.
I have been calling consistently and every time i get the response it will be done mam,
But nothing has been done till no.
I m raising the official complain against Bata India.
Please see the attached screenshots the response from bata.
Around 10 different days I have requested them.

I purchased the V voucher from GYFTR for Hush puppies worth Rs5000, I was at the store to purchase the products, during the billing when I produced the vouchers the error message was "Voucher already redeemed"
Store Name : Hush Puppies, Hubli 580023
Case # 335611
Case raised on 1st Aug 2022
Resolution time promised 2-3 working days .

To Whom It May Concern: I have purchased the above prepaid order BW[protected] and was not delivered and got returned to the Bata Online Store, I have been writing several time to the Customer Care either to substitute my order or Refund. After so many mails I got a mail from Mansi stating some one will respond shortly under reference number 284013, later nobody contacted me and later an email came stating Ticket Closed. I have been a client with Bata and did not expect such irresponsibility from a reputed firm like Bata. My name is Jyothish Kumar and my number is [protected] and my email is [protected]@gmail.com. Really bad experience. The call center nobody respond as well.

I had ordered 3 product on[protected] but it had been 30 days but 2 products are not delivered order number - BW[protected]

Purchased shoes on 22/06 and received item on 01/07 and initiated return request on the same day due to size issue. Till date Bata did not arrange pickup for my item and holding my money without refund. Its been more than a month now and I've been communicated with customer service so many times and every time I get same response saying that it will be processed in 1-2 days. Attaching the mail update details by Bata. There is no promising date on which I can get the refund. Due to their technical issues, my money hasn't been releasing.

After returning a pair of shoe due to size issue, on 30th June, it's been more than a month i haven't got any pay u link. I have been calling them for refund every 2 or 3 days. when called all they say is "finance department is unable to create payu link due to technical issues, just wait for more 2 or 3 days, your will get your payu link. It's
5th Aug 2022, still I haven't received any mail or sms containing payu link. reference number 299813.

I had placed orders ( AI[protected] and AI[protected] from Gurgaon -BATA City center MG road on 7th of July and payment was made on the spot for both items.
On 11th of July had received a confirmation SMS on my registered mobile that delivery is delayed.
Later it was confirmed dvi SMS and EMAIL that orders has been cancelled due to high demand.
All of this was fine, until I had started process for initiating refund.
Went to same centre to initiate refund and was guided that it needs to be done online via customer service call centre email or number.
Right from 18th July I have been dropping emails as suggested and following on calls after specified time of interval to initiate PAYU link for refund.
Once shared it did not work for UPI/NEFT and after that customer service executive confirmed that I shall receive new link on 22nd, called again to confirm and was asked again to wait for one week.
Again called on 25th to confirm status and waiting time went beyond TAT time of 7 days.
From time being customer care and engagement team only says concern has been forwarded to finance department to resolve issue but there is no revert on same .
Last they asked to wait for was until- 2nd august and called today on 4th of august to resolve issue.
Today also they are asking again to wait until monday.
I am totally fed up of this unwanted waiting time and harassment.
In such a long period of follow up has called for 4/5 times and no resolution has been provided

Order Date # 29 June 2022
Refund promised date # 13 July 2022

No refund received

Every time I call customer care they say they will refund in 2-3 days, still I have not received the refund

I have been following the matter for the last 20 days & still there is no refund for the amount 1499.40.

Order Id # BW[protected]
Article # [protected]

First mail from Bata

Customer Services - Bata India via freshdesk.com
Wed, Jul 13, 10:44 AM
to me

Dear Mohsin Harun,

Greetings from Bata !

This is with reference to your refund related concern shared with us
​
We have noted your concern and we would endeavor to resolve it within 5-7 working days. We would keep you updated on the progress made on the case.

Please note reference number 315591 for any future correspondence in this regard. Should you require any further assistance, please feel free to reply to this email.

Thank you for choosing Bata. Happy to help always !

Sincerely,
Mohit
Customer Service Department
Bata India Ltd.

Last mail

Customer Services - Bata India
10:17 AM
to me

Dear Mohsin Harun,

Greetings from Bata !

This is with reference to your Refund related concern shared with us.

We have noted your concern and we would endeavor to resolve it within 2-3 working days. We would keep you updated on the progress made on the case.

Please note reference number 315591 for any future correspondence in this regard. Should you require any further assistance, please feel free to reply to this email.

Thank you for choosing Bata. Happy to help always !

Sincerely,
Suryansh

I have ordered Bata slippers at store at MGF metropolitan Mall, Gurgaon for home delivery.

I have received damaged product.

I have contacted Bata customer care but no productive response received.

I expect Bata to do replacement or refund.

@Bata Pls don't say to visit the store, I can't waste time and money in visiting the store, when it is completely your fault.

Regards,
Manish
[protected]

Recently I have bought BATA sandal, was received on 25th July 2022 but the product doesn't fit as well not good to me...Then I was trying to returned the product on the same day and till 1st August 2022. but I am not able to proceed the return due to SOME error on site during submitting the return request... i also mailed to bata customer care about this problem... i get back mail to your ticket has closed...

The product I got does not fit so I want to return it . but it keep showing error when I return

I had purchase a shoe from online Bata store.the same wa delivered on 9 th July .I had written to bata customer care for refund.the reverse pick up was done.howevet I have no response to my refund request. each time i send a mail with my ticket id i get a new ticket id.and when i call they tell me to wait 3 to 4 days without sending a written confirmation.i have received no commitment till date regarding my refund .i would appreciate your help in this regards

- date of incidetnt - may2022
- i ordered sandle from bata online store, then sandle didnt fit me.. asked then to return... i had maild them sandle details, images..they said we will arrenge pick up within 4-5 days but its been a 2 months no one came for pick up.. i called them 4 to 5 times but always they said pickup within 4-5 days.. no one came to pickup.. and everytime i called they only told will arrenge pickup within 5-6 days.

Purchased school shoes online ; size was as measured in the Bata shop a few days back. However, found the shoes were not fit. Requested for return and the customer care accepted it and confirmed it through an email.

Despite several follow ups, no one has picked up the shoes. Each time we call the customer care, they promise to pick up. But no one turns up. WORST EVER Experience from Bata !!!

Order number - BW[protected]
Reference 314206

Received 7 july. Return accepted by customer care on 12 july.

Followed up with customer care - 5 to 6 times; only response was that it will get picked up within 2 to 3 working days

I have purchased Bata shoes from BATA showroom sector 17 Chandigarh..
.I have made payment through gpay ..it worked ...and also used PayTM it also worked...two times payment done...please refund my money back... through GPay..
Thanks

I had never thought that the so called brand bata will send me used product today i bought a pair of sandals for my father I was excited but I got a product looks like It had been wored for a year by someone I was trying to return it on their site but I was unable as they are showing some type of error I try to mail as well as call but no response from them I want them to refund my money ...why are you cheating on people who trust on you ...I will never ever buy from bata

I bought black school shoes for my kids. It is not even 2 months and the upper part of the shoe is torn. It is completely of no use now and I have to buy another pair for both my kids.

Bata India — Online purchase of ladies sneakers
26.6.2022 E-COMMERCE HOME ORDER
ORDER NUMBER: BW[protected]
Purchase Channel www.bata.in
Order Total ₹ 509.10

With reference to the above, I tried to return the products (3), as one product is looking old and other two have size issues. Snap of product with tag intact attached). Tried returning through the online portal within 30 days of return policy but was getting an error message even after several attempts (screenshot attached).