On 16th September, 21, they issued me a Credit Note / voucher number which I can utilise for my future purchases. And it was written in the email that the voucher is valid from 60 days from the date of issue. If we do the math, the 60th day comes to 15/11/2021.
On 14/11/2021, I tried utilizing the same and it showed me that the voucher is already expired. I quickly sent screenshots of the expiry error to their customer service email ID and called them up on same day that look this is the issue. One lady named Kusum picked up the call and acknowledged the issue and promised that the voucher would be revalidated within 2 working days. more than 15 days gone by, I again called the customer care on 01/12/2021, this time the customer care guy (Vishal, for first call) and (Sagar for second call) said they can't do anything and voucher can't be extended.
When I asked the reason behind it, they kept on singing the sorry song with no valid reason. I asked them to email whatever reason they are quoting and i got their below email reply:
"Dear Pankaj,
Good Evening!
We would like to inform you that the Bata Gift vouchers are valid only for limited time from the date of issue.
We regret that the validity cannot be further extended.
Thanking you and looking forward for your continued patronage with Bata.
Please note your complaint reference number 42306 for any future correspondence."
This is a clear case of fraud by Bata India.
Would appreciate if someone can guide me how to approach the consumer court. I will waste my time but I won't spare them!
Bata India customer support has been notified about the posted complaint.