Bata India Complaints & Reviews

I have sent a mail to customer care on 7th July 2021, ( complaint # 70303 ) regarding order # AI[protected] sub order no. # AI[protected] ). I have received defective product. Shade for both footwear is different & so, have asked to replacement.
Return pick up was done by company but till date refund not received.
Every time while called, they are asking for 4-5 working days but no confirmation.

After one month o[censored]sage sandals condition is very worst.

Still we have not received our shareholders discount coupons to buy Bata products.
Please do needful at the earliest.
Thanking you.

Hello...I've purchased bata formal shoes on 23/06/2021 of around 1800 rs ... Nd after one time use it got defected from the back side...help me solve the issue as I've full faith on bata company

Dear Sir, We have been receving bata coupons (20%) as we are shareholder of Bata, but since last two years we havent received coupons for same. Please advise where to register complain for same and documents required. Kindly look into same and advise.
Your prompt response shall be highly appreciated.

???

In view of my purchased one pair shoes for my daughter (photo enclosed herewith) on 2019 at the time of Daurga puja from your Triangular park branch, it is deep pity to inform you that now the shoes are not wearable anymore. I have no cashmemo at present but the box is here.
After purchasing a shoes by Rs.4000 on 2019, have to reject now.
Being a BATA company it is very much unexpected and unfortunate.

Order number AI[protected]. I went to a Bata store and ordered a shoe of 999 Rs from there on 23 July, got it delivered on 27 July. Returned it on 08 August and shared Bank account details for getting refund.

They told me to wait 3-5 days, so I again called on 13 August. I was told the same again. Again called on 18 August. They said 48 hrs then.

On 20 August I called twice. First time, a woman said the refund was initiated yesterday but she then sent me their usual system-generated mail that "I have made a note of the concern raised by you. You may be rest assured, I will get the same resolved for you in maximum of next 4 to 5 working days", the same as the ones they have sent me after every call the past days.

Then I called again and a man first said refund was initiated, then said he's raised a concern and refund will be initiated in 4-5 days. I told him that they are all liars and I'll go to the police. He kept saying the same thing.
They don't respond to email.

The store manager is no good either. He is also not cooperating. He says he'll call and ask but never does. I'm feeling hopeless.

I've recorded every call and I'm thinking of going to the police. This is pure fraud case. Happened to a lot of people, I can see on Google.

Attached the last mail the first woman sent me. The format is same for all mails, they have been sending it to me after every call.

I am a regular user and customer of Hush Puppies men's formal shoes. I bought a pair of Hush Puppies Men's new steward black 7-UK from Hush Puppies Store during my visit to Varanasi. Though it has more than 1 year since purchase, I used the shoes about only 15-20 times as my office has been closed due to Pandemic. Last week, I noticed that one layer of right shoes sole (back side) started peeling off making the shoes unwearable.

This is a clear cut case of manufacturing defect. Hence, I request Bata India to look into the matter and provide a replacement.

Hello sir/Madam
I purchased a bata wedge slipper size 7 on 18 August 2021 around 1.28am online through bata website.My 100 bata club points got deducted and 1199Rs also from my upi id, but the product was in my cart only and order confirmation still not given to me.I am shared the screenshot of the product as well as transaction id on the in-cuatomer.[protected]@bata.com.Kindly place my order as soon as possible or Refund my money and points back.My complaint no. Is 99811 as per telephonic conversation.

My contact no. Is [protected]
Thankyou

By 11th August one delivery person from bata picked up the shoe which I have raised ticket for return. It's been 6 days but I didn't get any refund message or email. Daily I am calling customer care, some are telling it's received soon we will do refund, some are telling give some time . Is it the procedure to refund?
Within 2 days refund shall come but after picking up also they are not doing proper work. This is the last time by mistakenly we bought shoes from bata. Very disappointed.

#ripoff #ConsumerReports #shoes #shoepalace #showloer #shoeshop #footwear #solecollector
Worst experience of @HushPuppies_In shoe sole miserably got torned, complained on 08/03 @BATA_India too, but other than standard reply on Twitter‘we will connect with you’ no response.

Dear Sir,

From the attached Tax Invoice E-copy you will find that I have purchased two pairs of shoes on 24th July, 2021, out of which the FOOTBED of right shoes of "Scholl Men's Elvin SD" has been damaged within 20 days from the date of purchase.

You are requested to please advise me what to do?

Your valuable opinion is awaited.

Yours truly,

ABHIJIT NATH
Mob: [protected]

I ordered sandals at store before a week. But worker behavior is too much rude with customers. very recklessly speaking with customers.

Hello, I have visited your store at kothapet at 9.40pm today and the shutter was half closed. I entered the store thinking that I will be able to shop and atleast for customers who are loyal to bata for almost 32years ( or I can say third generation) and to my surprise your sales person alongwith store incharge spoke to me rudely as I have committed a crime. When I insisted that I have been referred by the other store located at Dilsukhnagar that the shop would remain open at kothapet and they had the stock of the item I required. Also further to add when they are saying that the shop is closed how can their be other customers in the store at 9.45pm.
This shows their attitude towards loyal customers.
Mind you RESPECT EARNED IS CUSTOMER EARNED AND CUSTOMER EARNED IS RESPECT EARNED.

I purchased pair of shoes from Hush puppies MGF Metropolitan on 5.8.21 evening at 30% discount with invoice no CM[protected]. On 7.8.21, I tried to wear but found front portion very tight and could not wear it so wore my old shoes while going out. On 8.8.21 morning, I called up at store to request for replacement and was told that as per their policy, discounted shoes are not even entitled for replacement even from the discounted stock, leave aside return, which is applicable for fresh stock only.
It was very surprising as the shopkeeper didn’t inform while purchasing. It also means that discounted stock is not the same as fresh stock and may not last for a good time. This is something which we used to hear but was not sure. This is very alarming especially for well known brands like Bata /Hush puppies.
I am a regular customer and didn’t expect this. It is therefore requested to resolve the issue at the earliest as the product is unused and I approached in 3 days after purchase so that relationship with brand is continued rather than reversed.

I have bought those shoes from flipkart and those shoes damaged within a month i also didn't used them frequently only once a week
But till then the return period was over
I request bata to return my product by any online shopping agency and provide me either a new pair or a refund money worth 999 INR.
PFA: Invoice of online purchased product from flipkart

Shareholder discount coupons not received for 2020 & 2021

how can we claim our shareholder discount coupen can we downlode coupen onlien . can y sen on our email. [protected]@gamil.com.

please guide. if we can provide procedure for it

Hi, I bought 3 pairs of footwear at Bata location at shopping center, Kota (opposite Ghodeala baba chowhraha). I gave Rs 3000 to the associate to complete the transaction. While the transaction was ongoing my wife changed her mind and decided to not buy 1 pair of footwear. When we expressed our desire to cancel the order of 1 pair the associate declined to honor our request and said that it cannot be done. It’s really poor customer service...

I belong to Chandigarh and I had gone to Bhubaneswar for a wedding of my niece on 30th June 2021. During the time Orissa as a state was under Covid 19 lockdown protocol (all shops were closed except essential commodities – can be verified very easily in the government notifications) which was relaxed only on 1st of July 2021. Shops were open till 2 pm only.
During the event on 30th June, my shoe broke and fortunately due to the easing of the lockdown next day I was able to go the market before 2 pm to be able to see some shoes.
I found a few shops open on a road and went to Sheela shoes around 1 pm. They mostly had local brand shoes available with them. The shoes available of any reputation on the display rack was of the brand of “HUSH PUPPIES A BATA PRODUCT.”
With the trust of a good brand I bought the shoes. The dealer gave a discount of 10% on MRP on his own account as this was the first day of his shop opening after the lockdown. The same discount is available on www.bata.in for the same shoe.
I bought shoes back to the hotel and worn them for the evening function and lo and behold, they broke. Not even 10 hours after the purchase.
I was very humiliated and harassed and it was my real sister’s daughter wedding and on the wedding night, I am without shoes. Somehow the night passed and next day i.e. the 2nd of July, I was back in the shop.
They refused to return the shoes and it states on their invoice, “Goods once sold cannot be taken back or money is not refundable” They offered me the same type of shoe again and it then when I noticed that the shoes were actually manufactured in may 2019, they were already more than 2 years old. So I refused on the account that they may break again and I am not living in the city as a local. I have a flight back on the 3rd back to Chandigarh.
They offered my local shoes but I bought a brand that I trusted in the first place as I did not want to buy local shoes.
I spoke to the customer care and after days, weeks of my following up I have received this reply from Mr Traun Talwar, Customer Service Team, Bata India Ltd.

“With reference to the concern raised by you, I would like to inform to you that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.
As per the service policy, articles purchased under Discount Sale are not considered for replacement.
These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.
I regret to inform that I would not be able to consider the pair you are referring, for replacement.”

Now after reading this I have a few questions
1. The copy of the bill states very clearly “Goods once sold cannot be taken back or money is not refundable”. Is that not that the case when your product is in a workable condition and does not break in 10 hours of its purchase. Is that the model of quality that a brand like Hush puppies stands for?
2. There is no mention of it being a sale item on the cash memo.

IF BATA HAS ADOPTED THIS WORKING MODEL OF MAKING MONEY DURING THE COVID PANDEMIC, THEN SO BE IT.

HENCE MY RECOMMENDATION. STOP BUYING BOGUS BRANDS WHO DO NOT STAND FOR QUALITY OF THEIR PRODUCTS. BOYCOTT THEM