Bata India Complaints & Reviews

On 5th september i have redeemed my gift voucher by purchasing bata online, however when i entered my debit card number, the site of bata showed out gateway response awaited.so it got stucked there from that day i have been calling the customer service of bata, first one representative told me that wait for 3 working days if the oup gateway issue is not resolved we will arrange cash on delivery for the 1997, i waited for 3 working days again i called back on 10th september then representative told me i need to wait for 48 hrs to resolve the issue, then when i started to question she told to wait 24hrs least and told that i ll be recieving an option to use the same voucher and for the upper cap amoumt of 1997 i can then allowed to make the payment, she denyed that no cash on delivery can be provided, they always put the call on hold stating they are going to discuss with senior persons and give different answers each time, i just wanted to be very clear on this take the upper cap amount of 1997 and allow me to pay, or else arrange cod, its your system issue it got stucked thats none of my fault.the represntatives are just fooling around unable to provide a solution.customer service is not reliable no solutions they have.Bata india i would request you to look into the issue and provide us the delivery as we also went to borivali store but there also had a system issue

Hi sir,
I had ordered one pair of shoes dated on 05 september 2020 but still waiting for the shipment dispatched and spoken with the delivery boy details mentioned below. I am very disappointed because my order was prepaid but still not delivered. I don't know how irresponsible you guys are for prepaid orders. When i spoke with mr. Pradeep, he said that your order mistakenly dispatched us and we cannot deliver this product due to your location because we are covering a greater noida area. I request to you please if you see this arrange fast delivery for my prepaid order.

Order tracking details
White sneakers for menproduct code: f[protected]fe[protected]/-05 sep 2020invoice generatedweb order

50777183 [protected]:22:48.0 [protected]:29:04.0 blowhorn batap[protected] track ordercourier boy details
Pradeep kumar[protected]bike | dl5sba5983

Thanks and regards
Yogesh shrivastav
Contact details-[protected]

Hi, i have a ordered a pair of sandals. And i check out the order through my upi and transaction happened and they detected the amount from my account. The current status is oup waiting for gateway response till now. I called the customer care there is no use. Deliver the product or just refund my amount. The first time i called, they pick up and hung up on purpose by acting like they cant hear... Their customer care is the worst

I ordered a product from bata.in website on september 7, 2020. I got payment request and I paid through google pay app. The transaction was successful and i got the transaction reciept in gpay. But when I looked into the bata website after my payment.It shows my order is not confirmed, but money got debited. I tried calling your customer care number and emailed.First time someone pick up my call and i tell her this issue and suddenly she was asking me "am i audiable" a 100 times and she hung up. Please do the needful as soon as possible or else I will move legally.
Thank you.

Respected sir,
On 02.09.2020, i was denied into the bata showroom at malkajgiri, secunderabad as i was not shared by mobile no. With them. There is no sign to this effect that you should provide mobile no to gain entry. I was wearing face mask due to pandemic.
Is it necessary to provide mobile no. Sir. If not, please take appropriate action.

Thank you sir

I have ordered one beige sneakers last week but not yet received the courier company has sent back to ata shop itself when will u refund me?

I registered a complaint with Bata approximately a month ago regarding an online order wherein my payment was debited from the Airtel wallet but order was unsuccessful. I have been following up on that complaint since 30 days over numerous calls and emails but nobody s bothered to resolve the same and their customer executive team just asks t wait for another 48 hours every time i call. The payment debited was INR 3, 339.76 for which i have shared the updated till date statement twice showing no refund has been received yet and that the payment was debited.

Bata India does not even provide an escalation contact or grievance officer details. I doubt anybody is bothered to work on the complaints there and they just wait to dupe customer's money at the end. Please help in getting the same resolved.

Regards,
CA Vartik Aghi

I purchase black shoe at bate show room gunar mandi ludhiana (Punjab[protected], invoice no=cm[protected] on date 19.01.2020 (Artical name hsn code=[protected] paper carr, 42022210, [protected] edrgar 64041920 my self rakesh kumar m. No[protected]...

Hi
Unfortunately i have to take this issue here as not getting satisfactory response/resolution since1 month.
I am a loyal bata customer of bata since decade, but first time facing such no response behaviour from bata.
Case/background
1.0 i have purchased bata shoes and slippers on 1st mar.
2.0 as the shoe fit was not proper i returned thos and i got a credit note from the store (Cr[protected] as the model which i selected was not available. It was confirmed to me that it will be available in a week.
3.0 post that because of lockdown all major stores are shut and i was not able to visit the same shopping mall at thane again. I renewed my credit note till 31 jul 20
4.0 model which i want is not available in the bata stores which are currently open nearby and all high end stores (Hush puppies) in malls are closed.

Ask/issue
As required shoes model was not available i was asking to cc team
Option no 1-convert this to an online voucher so that i can purchase shoes online as model is available online
Option 2- revalidate this credit note as all the high end stores like hush puppies are closed in malls./required mosel not available
Complaint no 1885118-no solution (2 aug)
Complaint no 1896417- no solution
2-3 emails to cc - no response
Email to bata speak up-no response

Your kindly intervention please

Regards,
Swapnil kulkarni
[protected]

Hi team,

Today i have purchased below items but my rs.3000 voucher has been redeemed and it is showing your order is in oup waiting for gateway response state.

Kindly let me know the status of the below orders whether it is successfully placed or not. Payment rs.42 is pending whether i can pay at the time of delivery or not.

Order id = 50770973 brown chappals for men article no: f[protected]fi

Order id = 50770974 brown chappals for women article no: f[protected]ee
.
Order id = 50770975 brown chappals for men article no: f[protected]fi

Order id = 50770976 grey floaters for men article no: f[protected]ff

Order id = 50770977 black socks for men article no: f[protected]hc

Please reach out to me on the below mentioned number.

Sir,
I had purchase size 10 of cult slide sleeper (Item no [protected]) from sector 17 chandigarh showroom on 28th feb, 20 vide invoice no cm[protected]. However the right sleeper has broken and upper flap has got dislodged from the base.
You are requested to exchange the pair

I had ordered bata shoes online since last so many days. And they havent yet updated any further status regarding my order. Neither they are answering my calls and not even responding to emails. This is simply a stress. I have done payment already .

I placed an order on 11th July for FlipFlops through the bata website and it got declined two times but the amount deducted from the bank account and still, it is not refunded back.
I contacted around 10 times to customer care and it's been around 2 months but every time they just initiated a new ticket number.
This is a highly unprofessional approach of BATA.
Let me know when will be refunded to my account as I don't want any other ticket/issue number.
Account user name: [protected]@gmail.com

It has been nearly 2 months since I returned your shoes worth RS. 1699. I have not got my refund yet. I have called nearly 20 times to customer care, everytime they say...it is in process, we have highlighted to our account department. This is really unprofessional behaviour of bata. How can you make a person call again n again for just 1 refund. If this continues, it will seriously affect your market share too.

I am extremely disappointed with the customer services of bata. I am not getting response from any of bata's email ids. I recently had a very bad experience from the escalation department as no one was responding to my emails. I had to call the customer care every time for the update of my complaints.
I had a word with the escalation department team on the phone and they assured me to give me the credit note in 3 days. It's almost been a week now that i am waiting for the credit note. We had a discussion on 19th august regarding the credit note.
Bata was going to offer me credit notes for my 2 cancelled orders and the reference number is as follows - 1897921 and 1897922.

Also i had ordered 1 more shoe pair and would like to return it as it is not comfortable for my father as he is a diabetic patient.
I had dropped an email for the same to in-customer. Service @bata.com 3 days ago along with the photos of the shoe and the invoice photo as well.
I still did not get any kind of reply for the same.

May i know the reason for this?

Does anyone look into these emails? If yes then why don't i get the reply and if no then please let me know to whom shall the customers write?

How is bata going to compensate for all this?

Even for getting the credit note for my orders which i had placed on 1st august i had to struggle like anything and still i don't have the credit note.

This is rearding, order id 12608021 and order no 50759984
Brown boots for men
Article no: f[protected]fi.

Kindly cancel this order as i did not make the payment.

As this order is not cancelled hence my voucher has been blocked by you.

Please do the needful.

In subject to bata.in order id[protected]

Today, i had a chance to speak to one of your customer services representative, she was so unhelpful and she has changed my complete experience with shopping on bata.in which is really pathetic to worst. I have been doing online shopping for so long with multiple platforms but i never got such a run around and such unresponsive and unhelpful experience. I have visited the store as well in lulla nagar showed them proof's of payment and described the situation but no one is ready to take the responsibility and everyone is giving me a run around.

I have made the payment through gpay upi, so i shared the receipt of the transaction in pdf format, but that didn't satisfied them, so they asked to share my bank statement as well in pdf format, which i sent them over email, but still there was no response over the email, so i called in customer service again 5th time they answered and they said they will respond in 3 days whether that amount can be refunded or not.

Trust me, i think they have the worst system, and i won't suggest anyone to use bata website to order anything.

I tried ordering your product from bata.in website on august 14, 2020. I got payment request and I paid through phone pay app. After that I got transaction successful message from phone pay app also. But when I Went back to the bata website after my payment it got declined but money got debited. I tried calling your customer care number and emailed for so many times. Till now I didn’t get any response from your side. This is the message I got from phone pay app. Please check and do the needful as soon as possible or else I will move legally.
Thank you.

Ordered bata artical on 30th july. Order cancelled from bata end. Order no is12585070. Already called customer service many time but no one responding properly bata complaint no is 1887365.
Hoping to hear you soon from you with proper refund information.

Hi, i have ordered shoes and sandals from bata.in. My order id is 12600798. I had received a gift voucher from sbi cards to redeem it. The voucher has been consumed and the order is not placed successfully. Have tried calling customer care and have also mailed them. But no luck for the same. It sucks.