Bata India Complaints & Reviews

Hi,
I was purchase the footwear article [protected] on 28th dec invoice nuber cm[protected]. Only after using 2-3 times we found, sole of footwear damaged and coming out.

I went to store for complaint the same, the sales person informed me that its manufacturing defect. But the product sold with discount so we are unable to help from store.

As it is a manufacturing defect so please contact with customer care. If they will approve for replacement then only store can replace the same.
Bill and images of the article is attached for the reference.

I have contacted to customer care and customer escalation, both of them told that as per the service policy, articles purchased under discount sale are not considered for replacement. They do not concidering the manufacturing defect.

Have i paid rs 3.5k for defective item?

Hi,
I bought on 6th nov'19 a pair of shoes from connaught place (Bill attached).
But the quality is so bad as per attached images, since last 4 months i have used it 30-40 days only. This is very bad & i was not getting any issue earlier as i bought so many shoes from bata.

Very bad quality products didn't expect from the brand like bata.

Regards
Kamal kumar chug
[protected]

I am your valuable customer since 2009. I bought this bata footwear 7-8 months ago with one year warranty/guarantee. The strap of these footwear got damaged and now it is not fit to wear in the foot. You are hereby requested to replace my footwear as soon as possible so as to maintain my relationship with bata healthy in future. Unfortunately, the bill of the footwear got misplaced.
Thanks...

I am shareholder for more than 30 years of bata company and i get the discount coupon regularly. But i have not received the coupon for the year 2018/19 and also 2019/20 till date. My name is v. Balaraman flat a/2 32 jambulingam street, nungambakkam chennai-600034.
Could u pl send the same since iam leaving out of the country by 1st week of march,
Balaraman

Am shareholder of bata india ltd. Every year i receive two discount coupons entitling me to purchase two pair of footwear at 20% discount. This year i have not received these coupons till date. Please let me know if bata india ltd has stopped sending such coupons to shareholders from this year. If not then please look into the matter and send me the discount coupons. My email address is [protected]@lakhiaco.com.

- forwarded message —
From: mahesh karnad
To: in-customer. [protected]@bata.com ; mahesh karnad
Sent: monday, 3 february, 2020, 12:03:07 pm ist
Subject: re: my purchase on 16th dec, 2019 - power walking shoe rs 3999/- complain registered no 1772333

Gentle reminder ii,
Dear customer care,

This is as per my telephonic discussion with your customer care officer mr bhupendra singh on 29/1/2020 at 3.00pm, i had to lodge an complain to your tele officer has their was no reply to my email dated 27/1/2020. Your officer assured me that he will come with an reply within 48hours. But now it has been more than 84 hours and their has been no reply from your end.

Thanks

Mahesh karnad

On wednesday, 29 january, 2020, 01:53:28 pm ist, mahesh karnad wrote:

Gentle reminder

Dear customer care,

I am still waiting for your reply.

Thanks

Mahesh karnad
[protected]

On monday, 27 january, 2020, 04:33:46 pm ist, mahesh karnad wrote:

Dear customer care,

This is to inform you that i am regular user of bata product, as you can check the details of my purchases from my mobile phone no [protected].
On 16th dec, 2019, i purchased "power" walking shoe from bata - flora fountain shop - mumbai worth rs 3999.00.
Product details.
Article no 808-2010.
Date of purchase 16th dec 2019.
Bill no : cm[protected]
Amount rs 3999/-

I used this shoe for daily walking purpose from day one when i purchased it. I had no problem in the shoe for first 20 days from date of my purchase.
2nd week of jan.2020, left shoe started hurting the back side of my heels, hence i had to discontinue to use this shoe.

I tried you get touch with bata - flora fountain - v n road (Dealers) the manager was unable to help out. He stated that is was an shoe bite. As i am unable to use such expensive shoe, what is the use for me.

The message i received on purchasing the shoe from bata on 16th dec 2019.
"it was wonderful serving you @ bata! Share your feedback about the shopping experience. Click here https://ltms.in/rygWpPA4RS?n. tnc apply".

Kindly note i have misplaced the above mentioned bill no.

Hence i requested you to looking into this matter, replace the shoe.

Thanks

Mahesh karnad
[protected]

I have bata gv coupon code when i tried redeeming its shows invalid gv when i contacted customer care, after several follow up, really waste of time i have not got any resolution,

Kindly look in to this

Dear sir/madam
I purchased a product whose invoice no is cmo[protected] from your outlet kankarbagh patna bihar, but when i went to your other outlet in fraser road patna to exchange that product they denied.
They said you exchanged only from same outlet where you purchased.
Is it your policy of your organization?
Please look into the matter.
The above mentioned product was under warranty and today i exchanged the same by kankarbagh patna outlet. Invoice no cmo[protected]. Please don't harass

Dear sir
I am k. Jayan, defense scientist, kochi
I purchased your export quality product hush puppies (Hush puppies) on 14th april 2019 from an outlet at toll junction (Name of store is 1 step store).
The sole of the foot wear has developed a crack laterally for both pair before completing 9 months o[censored]se and now the product no longer can be used.
I am a regular customer of your products and this is the first time i got a heavy loss on your export quality product. The purchase cost is rs 3500/ and payment of the product is done through credit card and proof of payment is available with me. I can forward the payment details if demanded.

My contact number is [protected].
Please advise me further step on this matter
Regards j

Japan k

Following is the issue I want to put your attention to:
1. When I entered the BATA INDIA showroom there was 60% Sale on a group of shoes and sandals, I selected 2 items first, but due to some defect in one sandal, I ended up buying one sandal only. At the billing counter, I was informed that the discount has been converted to 50% now and I would get more 10% discount only when I buy 2 pairs.
This amounts to betraying customers in daylight and making a fool o[censored]s. I thought the policies of BATA INDIA is customer friendly, but this made me think otherwise.
2. When I confronted the sales person and manager about the above issue, they first started pretending that the system had some problem. When I continued to ask them about the reason of changing the sale they had nothing to explain. All this time the sales person and manager were extremely RUDE to me. They even took the sandal away from my hand and told me that I didn't need to buy their sandal now.

All this happened because I refused to be fooled by them. I am a responsible customer and very well aware of my rights.

This episode of today has caused huge mental disturbance to me and has made me rethink about my choice of opting BATA INDIA above everything when it comes to shoe shopping.

BATA INDIA, needs to rethink about their customer policies and should stop befooling customers in daylight.

Hi i purchase bata company shous and amount pad jagdamb shous centar in ambedkar chouk wdwani but that's time only 10 day usde and shous on product damge so i on company complaint read my amounts refund

Because any company quality is good and amount. Very loo but bata company amount big and quality is very bad i curnt status shous sent image

And new show s sent

I refand my amount
I refund my new shous releted

I need imargency my amount

Bata company very bad services give and shous is very bad

Regards

Thapde govind s
[protected]@gmail.com
[protected]

Purchased bata white canvas school shoes on 25 jan 2020 from bata shop chitralaya Boisar west palghar district shop.
After wearig the shoe barely for 20 minutes...the green color base got transferred to the white socks my son was wearing. Went to shop for complain but instead of exchanging the shopkeeper asked to wash an wear the shoe...this is the customer service bata provides...Bata company name is at stake...as had used Bata for years but never experienced such issue. Please look in to the matter and revert.
Thanking you,
Bata User(for years)

Purchases bata white canvas school shoes on 25 jan 2020 drom bata shop chitralaya Boisar west palghar district shop.
After wearig the shoe barely for 20 minutes...the green color base got transferred to the white socks my son was wearing. Went to shop for complain but instead of exchanging the shopkeeper asked to wash an wear the shoe...this is the customer service bata provides...Bata company name is at stake...as had used Bata for years but never experienced such issue. Please look in to the matter and revert.
Thanking you,
Bata User(for years)

I purchase shose at dhule maharashtra date 09/01/2020 i want my shoes replacement due to damage shose bottom side bill details:- al - burhan
Authorised dealer bata 04011/67225
3482/2 laxmi road dhule maharashtra 424001
Description[protected]/10 size 8 amount 1499 cash memo no. Ab5382
I hope you help me thank you
Dileepsaraf. [protected]@gmail.com
Dileep soni

I purchase shose at dhule maharashtra bata shoroom 09/01/20 i want replacement due to damage my shoes
Description[protected]/10 size 8 rate
1499.00 cash memo no. Ab5382
Authorised dealer bata 04011/67225
3482/2 laxmi road dhule maharashtra
Please i want replacement so i hope you help me and i need your response soon thank you so much.
Dileep soni dhule maharashtra
Dileepsaraf. [protected]@gmail.com...

We had purchased power sports shoes by paying an extra rs 499/- from bata grant road west outlet as the initial shoes that we had bought tore within the warranty period.

In spite of multiple uses, power sports shoes are causing blisters and bleeding to my skin. Dried blood stains have collected over my right shoe.

Email to customer care is unanswered.

Contact at: [protected]@gmail.com...

I ordered slippers and didn't received it but as per their records order was successfully delivered and its a prepaid order. When i call customer care they talk very rude and care less customer i have never in my life. It almost 4 months but still no update and delivery attempt was fake they are cheating with customers and biggest fraud and beggars. Pls don't use this fraud

I had ordered shoes from this site. They took very long time to ship the product. Firstly, i was guaranteed that i will receive them in 2 days and then again i had to call them up then they said i will receive it in 3 days surely like this days went by they said i will receive a call back i never did soo. Again i called they say it's out of stock. It took them 1 month just not to delivery the product

Dear Team,

I have bought a naturaliser product from the Bata Shop last week,

I am using the naturaliser products from 2014 its very comfortable for my sole.

this time seem the products had manufacturing defect in theproduct and though it is comfortable for the sole but it is slipping when i start walking.

i am quite loyal customer to Bata and hardly has faced similar issue in past.

i have bought this product on discount and due to this reason store manager refuse the replace it with other product.

it is totally in unused condition.

i have raised complaint and request through their website but no responce.

its a costly product worth 2000

i request your interference for solving my issue..

hope you consider my request.

thanking you

I ordered (Order id :[protected] bata school white shoes size 11 on 30 jun 2019 but they send small kids size 11. Immediately i call them and raise the ticket for exchange, they are responded, told me some one will pick up the product but product is not collected.

After few days again i was called and asked for the status for exchange, then only they told me, size is not available, then i raised a request for cancellation.

I called so many times, when ever i am calling / send a mail to them, they are creating new ticket and confirms "some one will pickup the shoes, please allow us 3 days of time to address and resolve the concern raised by you" but after that no response from them

Can you please resolve my refund amount.

Referrence number i received from bata
Your reference number is[protected] dec 2019)
New ticket - bm[protected] jul 2019)
New ticket - bm[protected] jul 2019)
Your reference number is[protected] jul 2019)

Bata customer care numbers :
[protected]
In-customer. [protected]@bata.com

Thank you
Raju