Bata India Complaints & Reviews

Bata india (Linking road, khar (W) store mumbai) - the store took the paymet of 2500 and has not delivered the product.

Despite multiple calls to the store, store manager misbehaved on call and refused to dleiver the product. I called on the helpline number several times but no one answered.

Please refund my amount. I have attached the receipt of the purchase.

I have ordered a shoe on bata application (Google play store) with my login id ([protected]@gmail.com). The order id is 12411377 and the sub order id is 50506728. Order date is 13/09/2019. I have paid the amount online and its showing that i will be received the order within 3 days but still i did not received the order and they are not aware to reply on my mail also. Below are the mail details.

Dear team,
I have order for one shoe and paid through online but still i not received the order. Order id 12411377

Dear customer,
Thanks for writing to us
Please allow us 3 days of time to address and resolve the concern raised by you.
You may note reference number bm-78967, for any future correspondence.
Assure you the best services always.

Regards,
Customer service team
Bata india ltd.

But after that i request them to cancel the order and for refund my amount but they are not replying my email and did not received my calls also.

Request you to please help me on this for refund my amount back.

My order no. Is 12415141. I ordered a product from bata worth 666 on 16/9/2019 and i received a message that the product will be delivered with in 4 days but now it is 26/9/2019 and till now i havent received my product. I called customer care several times and every time they told me different stories regarding my product. Sometimes they cut the call on my mouth. They never transfer their call to senior, every time they told me that they will arrange a call back request with in 1 hour. But that never happened. Today they told me that the product was delivered to my address but they did not found my house and hence they cancel the delivery. I purchase from flipkart, amazon and the can find my house easily but bata cant, i think it is totally #, they just making stories. I dont know what to do.
Their customer service care is very bad. They talk very arrogantly.
Please help me to get my product
With hope
Subhajit bhowmic

Placed product in bata online with order id: ai[protected].
Its been 20 days no pickup done result no money refunded. 7 times called customer care, commitment done but no solution.
Very bad services, really disappointed.
Suggest every one not to order from bata... Online services are fake in bata... They are not customer friendly... Very bad services.

Hi,

I am a regular customer fo bata india and have recently purchased two pairs of sandals from bata showroom at new market bhopal.

The order was of the sum of rs.2398. The first payment was done via phonepe application and by the time i did my payment, the payment option was declined by the representative at the counter. Hence the amount got deducted from my account but was not received by the representative. So, i did another payment via card for the same amount.

I filed a complaint about the deduction and it has now been more than a month i have been struggling to get my refund. Every time i have to call the customer support to get an update for the ticket.

Below are the ticket ids:
1. Bm-51211 and bm-51210
New id: bm-76791

Attaching the screenshot of the deduction for reference.

Its really frustrating now to call again and again, and in future, i am refraining myself to buy any product form bata.

I buyed sandals (Chappals) on bata showroom in hyderabad, with in one week product got damaged, one strip got came out. Received damaged product.
While buying this product, the executive explained that this product is washable.

Bata shoroom address: nandini nagar, madhava nagar colony, ambedkar nagar, hafeezpet, hyderabad, telangana 500049
Purchased date: 15-sep-19

Bought ladies footwear having product code [protected] exactly 3months back back on 19.06.19). But to my surprise the leather/ upper mateial has kind of wore off from one side and there is a gaping hole now. Contacted bata showroom jwalaheri, new delhi yesterday but literally they washed their hands off saying that although product is faulty but your warranty elapsed 2days back there we have no option to replace the product and system not allow us, 'you need to lodge the complaint and then we'll see if something can be done" is this the kind of 'customer service' these companies provide? And, that too for such a costly slepers which work only for 3months. Iam using bata for last 15years, and from such a reputed company which known for its quality it can't be expected that for faulty material and product they respond in such manner. I really don't know how this is going to be resolved!!!

It's my request to resolve the issue by replacing the product immediately even some days gone after warranty period because as iam working lady so due to busy schedule i am not able to come for warranty period.

I and my daughter hold bata india share. But like previous year, this year we have not received 20% discount coupons. Our details are as below :

1) sanjoy dutta gupta
Dp id : [protected]

Address : flat no. D-203, mamomaya apartment, 139 bhattacharya para road, kolkata-700063. Mob. [protected],
Email : [protected]@rediffmail.com

2) chandrani dutta gupta
Dp id : [protected]

Address : flat no. D-203, mamomaya apartment, 139 bhattacharya para road, kolkata-700063. Mob. [protected]
Email : [protected]@rediffmail.com

Respected sir,
Myself suraj from solapur. I am purchased your bata chappal from your bata store solapur. This product is too costly about 1400 rupees. It damaged in only 4 months. I'm complained to your company customer care but they give me reason of purchase bill of that product. So i request you for call to bata store and say them to replace this bata product with the help of details of purchase bill office copy on 18th april 2019.
Thank you
Mo. [protected]

I have order brown shoes from bata, after three day i have been wrongly delivered black shoes, after my complain they pick up black shoes through blue dart courier, but nothing till today i get back from bata. Even customer care number not working.

I thought bata is oldest and honest company of india... But that was wrong, i was cheated.

Thanks
Kalpesh
[protected]

I bought sandals for rs 2000from gaur mall rdc gaziabad. Just 3-4 days ago and they r damaging very quickly they are very much uncomfortable from backside and craeted a cut on the back of my leg one of the strip of sandals is going to damage only by 2days use completely unsatisfied wid bata and want my money back and refund it fast i m regular user of bata i want no exchange just want my money back i got exchange earlier but same thing is happening wid me again and again just refund my money

This is with reference to my order for 6645935 Red woman scholl ladies sandal which has been delivered to me on 17/09/2019. I want to return the product as i am not comfortable with it but neither the customer care number is being picked up by any of bata representatives nor they are responding to any of my emails. The service reference no. BM-79124 is still pending with bata from the past few days but to no avail. The nearest bata authorised store is denying to exchange or return the above product which was purchased online through bata official website. So please see to it and do the needful.
Regards
Rajesh Bhandari
[protected]

Hi,
I bought bata power shoe from bata store in GIP noida, sector 18 worth 3000 rs. They are extremely uncomfortable. J have show bites on my ankle from these. I have worn it 3 times thinking that they would be comfortable after 1-2 times. But still it is giving me shoe bites.
I didn't not expect this from a reputed brand like bata. I think this is design issue as the shoe upper is high and material is hardhard and whenever I walk ankle rubs against it.
It is really disheartening that even after paying this much amount, I'm not able to wear it. I'm not able to walk properly because they hurt a lot.
I am attaching pictures of shoe bites from today.
Here are the product details:
Date of purchase:[protected]
Article number: 508-5076
Dept&plan: IMPT/8287X

My details:
Ravi Kumar

Firstly do not trust them when they say that it is all seasons it is # not all seasons shoes, it does not even last for 1 month properly. I had gone first in the month of june to buy rainy shoes, & i bought it for 1699 rupees, it did not last for even a month properly. Second time i bought was again the same problem the quality oh my god! Is so freaking poor i mean seriously, after that again like a fool i went to bata for the third time and again the same problem occured, and they broke my trust again & again. I made sure this is the last time i m buying from bata, they lost a potential buyer i would say who will never buy anything here on from bata have completely lost the trust. Atleast make the quality of products good and # stop saying it hat they are all seasons.

I ordered a shoe from bata india website [ order 12403886 ] but after 5 days the order was cancelled. This happened after numerous calls on bata toll free number[protected] and emails to in-customer. [protected]@bata.com. I have not received any refund against it till now. No acknowledgement email is received after sending emails to bata india.
I again ordered the same shoe and a sandal [order 12411766], i got an auto reply that delivery will take place within 4-5 days. It is 5th day and i have not got any shipment delivery update. Tracking orders online from bata india website does not help as it shows the same status. I have sent email to customer. [protected]@bata.com, i am not sure even if that helps.

I ordered two items from bata which were defective. I return them. Items were picked up on 29 august 2019 with awb[protected] and another awb[protected] but refund is not received yet. So many times i sent mail and called customer care but no response. My complain no are 1697503 and 1697494. Its very disappointing bata learn from liberty they quickly response even on a mail

I had purchased a sandal from Grand Bata store, Esplanade kolkata on 16th July 2019 vide bill no.CM[protected] along with a sock which costed me Rs 999 + 39 as an combo offer. Within 10 days sole of sandal partially came off so I visited the store on 26th July 2019 for replacement but the asked Rs. 110 extra for replacement (basically the discounted price). Because of manufacturing defect and unjustified extra charges I didn't take replacement and came home.

Since that day I am mailing and calling customer care and they are buying time by saying "give us 24 hours or 1 hours or 48 hours". Finally on 16th August 2019, I got a mail from customer care, requested to visit the store which I did on 19th August 2019. The store manager behaved rudely, questioned my capabilities to go through the policies mentioned at the back of the bill which he later failed to point out. He was clearly told either get a claim number (as per the store manager I have to have the claim no from customer care in mail so that they can act and suprisingly as per your customer care, a claim number can only be given to the store manager) or pay extra Rs. 110 or return the sock. I requested him to speak with customer care once but he denied and reasoned that a store manager is not authorised to call customer care. He even suggested to file a case with consumer court against Bata India. Since then I am continuously contacting customer care but they just delaying, saying "the issue is forwarded to concerned higher authorities". Either they are lying or the higher authorities are incompetent too. It been 65 days I purchased the sandal and out of that since 55 days I am trying to get a replacement or refund from Bata. Very soon the warranty period of 90 days will be over after that what will happen.

Complaint no with Bata is 39551, opened since last 55 days but no progress.

I’ve been calling continuously for the updates of my refund. I’ve been telling that i didn’t get my refund for like 20 days. The refund process started around 3rd september but it hasn’t really come to my account even after updating my bank statements. The complaint no. Is 1687490. The staff has not been helpful enough and was totally lethargic about it.

Complaint id-1690482
Suborder id[protected]
Order id[protected]
Date-03/09/2019
Time-18:49:40.0
Current status shows your order is in waiting for gate response.
I call the Bata customer he says that amount is not received to me.
Bata customer says is transferred within 24 hrs but not received yet .l call
many times. But it says it will receive within 24 hrs.
The amount deducted from my bank account is RS.104. please help.

I bought ladies sandal from bata jabalpur three montths ego but after two month, it damaged automatically it is my 4th product from bata which is damage i told 4 ro 5 time in showroom but every time the said i canbnot help u, i am fully unsatisfied with the product girl school shose of bata also not good and maximum products of bata are not good in the bata shoroom