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Bata India Complaints & Reviews

2.6
Updated: Sep 13, 2025
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Bata India reviews & complaints page 38

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A
amritakunari1707
from Delhi, Delhi
Sep 27, 2019
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Address: Shop No. 6, Navrang Building, Linking Road, Khar (W), Mumbai, Mumbai City, Maharashtra

Bata india (Linking road, khar (W) store mumbai) - the store took the paymet of 2500 and has not delivered the product.

Despite multiple calls to the store, store manager misbehaved on call and refused to dleiver the product. I called on the helpline number several times but no one answered.

Please refund my amount. I have attached the receipt of the purchase.
+2 photos
Sep 27, 2019
Complaint marked as Resolved 
Got in touch with the Another Employee working at the store for product deliverly
Bata India customer support has been notified about the posted complaint.
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    Ramanuj1236
    from Mumbai, Maharashtra
    Sep 27, 2019
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    Address: Rangareddy, Andhra Pradesh, 500078

    I have ordered a shoe on bata application (Google play store) with my login id ([protected]@gmail.com). The order id is 12411377 and the sub order id is 50506728. Order date is 13/09/2019. I have paid the amount online and its showing that i will be received the order within 3 days but still i did not received the order and they are not aware to reply on my mail also. Below are the mail details.

    Dear team,
    I have order for one shoe and paid through online but still i not received the order. Order id 12411377

    Dear customer,
    Thanks for writing to us
    Please allow us 3 days of time to address and resolve the concern raised by you.
    You may note reference number bm-78967, for any future correspondence.
    Assure you the best services always.

    Regards,
    Customer service team
    Bata india ltd.

    But after that i request them to cancel the order and for refund my amount but they are not replying my email and did not received my calls also.

    Request you to please help me on this for refund my amount back.
    +1 photos
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      S
      subhajit bhowmic
      from Kolkata, West Bengal
      Sep 26, 2019
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      Address: Kolkata, West Bengal, 743248

      My order no. Is 12415141. I ordered a product from bata worth 666 on 16/9/2019 and i received a message that the product will be delivered with in 4 days but now it is 26/9/2019 and till now i havent received my product. I called customer care several times and every time they told me different stories regarding my product. Sometimes they cut the call on my mouth. They never transfer their call to senior, every time they told me that they will arrange a call back request with in 1 hour. But that never happened. Today they told me that the product was delivered to my address but they did not found my house and hence they cancel the delivery. I purchase from flipkart, amazon and the can find my house easily but bata cant, i think it is totally #, they just making stories. I dont know what to do.
      Their customer service care is very bad. They talk very arrogantly.
      Please help me to get my product
      With hope
      Subhajit bhowmic
      +1 photos
      Bata India customer support has been notified about the posted complaint.
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        A
        archanasiku
        from Delhi, Delhi
        Sep 25, 2019
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        Address: Flat no.304,2nd floor, F- block, supertech ecociti, sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201301

        Placed product in bata online with order id: ai[protected].
        Its been 20 days no pickup done result no money refunded. 7 times called customer care, commitment done but no solution.
        Very bad services, really disappointed.
        Suggest every one not to order from bata... Online services are fake in bata... They are not customer friendly... Very bad services.
        Bata India customer support has been notified about the posted complaint.
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          S
          Shweta01.pandey
          from Bansi, Uttar Pradesh
          Sep 24, 2019
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          Address: Indore, Madhya Pradesh, 452001

          Hi,

          I am a regular customer fo bata india and have recently purchased two pairs of sandals from bata showroom at new market bhopal.

          The order was of the sum of rs.2398. The first payment was done via phonepe application and by the time i did my payment, the payment option was declined by the representative at the counter. Hence the amount got deducted from my account but was not received by the representative. So, i did another payment via card for the same amount.

          I filed a complaint about the deduction and it has now been more than a month i have been struggling to get my refund. Every time i have to call the customer support to get an update for the ticket.

          Below are the ticket ids:
          1. Bm-51211 and bm-51210
          New id: bm-76791

          Attaching the screenshot of the deduction for reference.

          Its really frustrating now to call again and again, and in future, i am refraining myself to buy any product form bata.
          Bata India customer support has been notified about the posted complaint.
          Nov 09, 2019
          Updated by Shweta01.pandey
          Haven't received any update yet.
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            N
            NagarajuCC
            from Hyderabad, Telangana
            Sep 23, 2019
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            Address: Nandini Nagar, Madhava Nagar Colony, Ambedkar Nagar, Hafeezpet, Hyderabad, Telangana 500049, Ranga Reddy, Andhra Pradesh, 500049

            I buyed sandals (Chappals) on bata showroom in hyderabad, with in one week product got damaged, one strip got came out. Received damaged product.
            While buying this product, the executive explained that this product is washable.

            Bata shoroom address: nandini nagar, madhava nagar colony, ambedkar nagar, hafeezpet, hyderabad, telangana 500049
            Purchased date: 15-sep-19
            +2 photos
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              S
              Sweety khattar Kumar
              from Delhi, Delhi
              Sep 22, 2019
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              Address: 418/02, mg road, sector 17, gurgaon-122002, Gurgaon, Haryana

              Bought ladies footwear having product code [protected] exactly 3months back back on 19.06.19). But to my surprise the leather/ upper mateial has kind of wore off from one side and there is a gaping hole now. Contacted bata showroom jwalaheri, new delhi yesterday but literally they washed their hands off saying that although product is faulty but your warranty elapsed 2days back there we have no option to replace the product and system not allow us, 'you need to lodge the complaint and then we'll see if something can be done" is this the kind of 'customer service' these companies provide? And, that too for such a costly slepers which work only for 3months. Iam using bata for last 15years, and from such a reputed company which known for its quality it can't be expected that for faulty material and product they respond in such manner. I really don't know how this is going to be resolved!!!

              It's my request to resolve the issue by replacing the product immediately even some days gone after warranty period because as iam working lady so due to busy schedule i am not able to come for warranty period.
              +1 photos
              Bata India customer support has been notified about the posted complaint.
              I have purchased BATA sport shoes with Rs 3000 and it start giving damaging, when i complained with Showroom owner he talk rudely. Don't know what to do
              Dear Sir / Madam,

              Regret to inform you that after several reminders till date you have not taken any action on my complaint No. BM -6 2299 dt 26.08.2019.

              It seems that you all are busy or taking this very lightly
              I am not getting proper response on your toll free no.

              Please reply immediately.

              Regards,
              Uday Kamat.
              [protected]
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                S
                SANJON
                from Kolkata, West Bengal
                Sep 22, 2019
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                Address: 27B, CAMAC STREET, 1st Floor, Kolkata-700016, 700016

                I and my daughter hold bata india share. But like previous year, this year we have not received 20% discount coupons. Our details are as below :

                1) sanjoy dutta gupta
                Dp id : [protected]

                Address : flat no. D-203, mamomaya apartment, 139 bhattacharya para road, kolkata-700063. Mob. [protected],
                Email : [protected]@rediffmail.com

                2) chandrani dutta gupta
                Dp id : [protected]

                Address : flat no. D-203, mamomaya apartment, 139 bhattacharya para road, kolkata-700063. Mob. [protected]
                Email : [protected]@rediffmail.com
                Bata India customer support has been notified about the posted complaint.
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                  P
                  patilsuraj898
                  from Mumbai, Maharashtra
                  Sep 21, 2019
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                  Address: Dhayati, 413317

                  Respected sir,
                  Myself suraj from solapur. I am purchased your bata chappal from your bata store solapur. This product is too costly about 1400 rupees. It damaged in only 4 months. I'm complained to your company customer care but they give me reason of purchase bill of that product. So i request you for call to bata store and say them to replace this bata product with the help of details of purchase bill office copy on 18th april 2019.
                  Thank you
                  Mo. [protected]
                  +1 photos
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                    K
                    kambani
                    from Ahmedabad, Gujarat
                    Sep 21, 2019
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                    Address: Ahmedabad, Ahmedabad, Gujarat, 382330

                    I have order brown shoes from bata, after three day i have been wrongly delivered black shoes, after my complain they pick up black shoes through blue dart courier, but nothing till today i get back from bata. Even customer care number not working.

                    I thought bata is oldest and honest company of india... But that was wrong, i was cheated.

                    Thanks
                    Kalpesh
                    [protected]
                    Bata India customer support has been notified about the posted complaint.
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                      A
                      from Delhi, Delhi
                      Sep 19, 2019
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                      I bought sandals for rs 2000from gaur mall rdc gaziabad. Just 3-4 days ago and they r damaging very quickly they are very much uncomfortable from backside and craeted a cut on the back of my leg one of the strip of sandals is going to damage only by 2days use completely unsatisfied wid bata and want my money back and refund it fast i m regular user of bata i want no exchange just want my money back i got exchange earlier but same thing is happening wid me again and again just refund my money
                      Bata India customer support has been notified about the posted complaint.
                      Sep 19, 2019
                      Updated by [email protected]
                      I want immediate action regarding my complaint
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                        M
                        Mayan Bhandari
                        from Delhi, Delhi
                        Sep 19, 2019
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                        Address: New Delhi, Delhi, 110058

                        This is with reference to my order for 6645935 Red woman scholl ladies sandal which has been delivered to me on 17/09/2019. I want to return the product as i am not comfortable with it but neither the customer care number is being picked up by any of bata representatives nor they are responding to any of my emails. The service reference no. BM-79124 is still pending with bata from the past few days but to no avail. The nearest bata authorised store is denying to exchange or return the above product which was purchased online through bata official website. So please see to it and do the needful.
                        Regards
                        Rajesh Bhandari
                        [protected]
                        Bata India customer support has been notified about the posted complaint.
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                          R
                          Renu@1234
                          from Mumbai, Maharashtra
                          Sep 18, 2019
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                          Address: GIP noida,Sector 18., Gautam Buddh Nagar, Uttar Pradesh

                          Hi,
                          I bought bata power shoe from bata store in GIP noida, sector 18 worth 3000 rs. They are extremely uncomfortable. J have show bites on my ankle from these. I have worn it 3 times thinking that they would be comfortable after 1-2 times. But still it is giving me shoe bites.
                          I didn't not expect this from a reputed brand like bata. I think this is design issue as the shoe upper is high and material is hardhard and whenever I walk ankle rubs against it.
                          It is really disheartening that even after paying this much amount, I'm not able to wear it. I'm not able to walk properly because they hurt a lot.
                          I am attaching pictures of shoe bites from today.
                          Here are the product details:
                          Date of purchase:[protected]
                          Article number: 508-5076
                          Dept&plan: IMPT/8287X

                          My details:
                          Ravi Kumar
                          +2 photos
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                            S
                            sheetal madane
                            from Mumbai, Maharashtra
                            Sep 18, 2019
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                            Address: bandra west, hill road, Mumbai City, Maharashtra, 400050

                            Firstly do not trust them when they say that it is all seasons it is # not all seasons shoes, it does not even last for 1 month properly. I had gone first in the month of june to buy rainy shoes, & i bought it for 1699 rupees, it did not last for even a month properly. Second time i bought was again the same problem the quality oh my god! Is so freaking poor i mean seriously, after that again like a fool i went to bata for the third time and again the same problem occured, and they broke my trust again & again. I made sure this is the last time i m buying from bata, they lost a potential buyer i would say who will never buy anything here on from bata have completely lost the trust. Atleast make the quality of products good and # stop saying it hat they are all seasons.
                            Bata India customer support has been notified about the posted complaint.
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                              D
                              depu1983
                              from Mumbai, Maharashtra
                              Sep 18, 2019
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                              Address: Aundh, Pune, Maharashtra, 411007

                              I ordered a shoe from bata india website [ order 12403886 ] but after 5 days the order was cancelled. This happened after numerous calls on bata toll free number[protected] and emails to in-customer. [protected]@bata.com. I have not received any refund against it till now. No acknowledgement email is received after sending emails to bata india.
                              I again ordered the same shoe and a sandal [order 12411766], i got an auto reply that delivery will take place within 4-5 days. It is 5th day and i have not got any shipment delivery update. Tracking orders online from bata india website does not help as it shows the same status. I have sent email to customer. [protected]@bata.com, i am not sure even if that helps.
                              Bata India customer support has been notified about the posted complaint.
                              Sep 18, 2019
                              Updated by depu1983
                              In addition to this I raised complaints against Bata india -https://www.bata.in/bataindia/writetous.
                              [Track ID: 1702388/1701392/1701393] but did not get any response, not even an acknowledgement email. I am quite sure that their customer care doesnt not exist neither does their Online Order fulfilment team.
                              Bought new sandals from retail outlet Gemini shoes, Rajahmundry, AP, 3DAYS. back. Bad quality, torn just after walking for 8 hours . Enclosed photo.
                              Its 5th September 2019, we have not received the shareholders discount coupons which we had been receiving always in the month of July- August.
                              We have shares under two port folios Mrs Bharati Bhargava and my name Rohit Bhargava. we request to kindly investigate and look into the matter if this policy is still continuing.
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                                C
                                chanchal Saxena
                                from Mumbai, Maharashtra
                                Sep 18, 2019
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                                Address: Flat no 605,A-2, Sidco aravali, sector 1, IMT, Manesar, Gurgaon, Haryana, 122050

                                I ordered two items from bata which were defective. I return them. Items were picked up on 29 august 2019 with awb[protected] and another awb[protected] but refund is not received yet. So many times i sent mail and called customer care but no response. My complain no are 1697503 and 1697494. Its very disappointing bata learn from liberty they quickly response even on a mail
                                +3 photos
                                Bata India customer support has been notified about the posted complaint.
                                Sep 24, 2019
                                Updated by chanchal Saxena
                                I didn't receive any response from Bata yet.On the top their customer service is not receiving calls
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                                  A
                                  Arghya1024
                                  from Mumbai, Maharashtra
                                  Sep 13, 2019
                                  Resolved
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                                  Resolved

                                  Address: 3rd Floor, 26 Gulu Ostagar Lane, Near Darjipara park, Kolkata, West Bengal, 700006

                                  I had purchased a sandal from Grand Bata store, Esplanade kolkata on 16th July 2019 vide bill no.CM[protected] along with a sock which costed me Rs 999 + 39 as an combo offer. Within 10 days sole of sandal partially came off so I visited the store on 26th July 2019 for replacement but the asked Rs. 110 extra for replacement (basically the discounted price). Because of manufacturing defect and unjustified extra charges I didn't take replacement and came home.

                                  Since that day I am mailing and calling customer care and they are buying time by saying "give us 24 hours or 1 hours or 48 hours". Finally on 16th August 2019, I got a mail from customer care, requested to visit the store which I did on 19th August 2019. The store manager behaved rudely, questioned my capabilities to go through the policies mentioned at the back of the bill which he later failed to point out. He was clearly told either get a claim number (as per the store manager I have to have the claim no from customer care in mail so that they can act and suprisingly as per your customer care, a claim number can only be given to the store manager) or pay extra Rs. 110 or return the sock. I requested him to speak with customer care once but he denied and reasoned that a store manager is not authorised to call customer care. He even suggested to file a case with consumer court against Bata India. Since then I am continuously contacting customer care but they just delaying, saying "the issue is forwarded to concerned higher authorities". Either they are lying or the higher authorities are incompetent too. It been 65 days I purchased the sandal and out of that since 55 days I am trying to get a replacement or refund from Bata. Very soon the warranty period of 90 days will be over after that what will happen.

                                  Complaint no with Bata is 39551, opened since last 55 days but no progress.
                                  +2 photos
                                  Sep 17, 2019
                                  Complaint marked as Resolved 
                                  Bata escalation called me and mailed me (from [email protected]) today i.e. 17th September 2019 and shared claim number which further helped me to get sandal replacement. This complete process took more than 50 days to resolve after raising a complaint. After daily followups over call and mail marking to [email protected], resolution came. I will always suggest to not purchase from Bata but in case you have no other choice and faced some problems within warranty period, do reach out their customer care and followup daily.
                                  Bata India customer support has been notified about the posted complaint.
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                                    J
                                    Jas2201
                                    from Lucknow, Uttar Pradesh
                                    Sep 13, 2019
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                                    Address: 208005

                                    I’ve been calling continuously for the updates of my refund. I’ve been telling that i didn’t get my refund for like 20 days. The refund process started around 3rd september but it hasn’t really come to my account even after updating my bank statements. The complaint no. Is 1687490. The staff has not been helpful enough and was totally lethargic about it.
                                    Bata India customer support has been notified about the posted complaint.
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                                      Xvishwas
                                      from Mumbai, Maharashtra
                                      Sep 12, 2019
                                      Resolved
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                                      Resolved

                                      Complaint id-1690482
                                      Suborder id[protected]
                                      Order id[protected]
                                      Date-03/09/2019
                                      Time-18:49:40.0
                                      Current status shows your order is in waiting for gate response.
                                      I call the Bata customer he says that amount is not received to me.
                                      Bata customer says is transferred within 24 hrs but not received yet .l call
                                      many times. But it says it will receive within 24 hrs.
                                      The amount deducted from my bank account is RS.104. please help.
                                      +3 photos
                                      Sep 19, 2019
                                      Complaint marked as Resolved 
                                      Sir we don't receive any email because transaction is failed.But received message through bank of Debiting Rs.104. please help me in returning money .via Bata
                                      Bata India customer support has been notified about the posted complaint.
                                      Sep 14, 2019
                                      Updated by Xvishwas
                                      Sir I ordered slippers through gopaisa by Bata but order is failed and amount is deducted from my account and it will not be refunded .
                                      Sep 20, 2019
                                      Updated by Xvishwas
                                      Thank you sir money is received .
                                      Problem is solved
                                      I have Buy 1 shoes in bata store Rewa but your shoes sole is diffected I have visited your show room but shoes not returned
                                      I have visited more then 3-4 times
                                      Please help
                                      I don’t buy BATA product next time
                                      Neeraj Tiwari
                                      [protected]

                                      amount deducted . refund not received . - Comment #3536958 - Image #0
                                      Replace it shoe
                                      I ordered online order id on 31st August..till now the order has not been shipped..i call customer care i write an email also they didn't respond.i want to cancel the order also i cannot cancel...Buyers please dont trust Bata online shopping..
                                      Dear Bata, I bought Bata product few months back and found that soul of the both the baileys wore out. I hardly used them for 1-2 months.
                                      Earlier I had used Bata products and they accompanied me for 2-3 years.
                                      Request you to help with exchange policy.

                                      amount deducted . refund not received . - Comment #3538476 - Image #0
                                      After using 2days of shoe Outer layer getting torned and I have raised a complient on 05th sep 2019 #69748.
                                      But no one is responding to resolve the issue till date.
                                      Please help me to get the resolution.

                                      amount deducted . refund not received . - Comment #3538480 - Image #0
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                                        I
                                        inglen1234
                                        from Mumbai, Maharashtra
                                        Sep 11, 2019
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                                        Address: Block No. 9, 2nd Floor Civic Center, Marhtal, Jabalpur, Jabalpur, Madhya Pradesh, 482001

                                        I bought ladies sandal from bata jabalpur three montths ego but after two month, it damaged automatically it is my 4th product from bata which is damage i told 4 ro 5 time in showroom but every time the said i canbnot help u, i am fully unsatisfied with the product girl school shose of bata also not good and maximum products of bata are not good in the bata shoroom
                                        Bata India customer support has been notified about the posted complaint.
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