Bata India Complaints & Reviews

I had bought 2 pairs footwear worth 1299 and 1999 3 months ago on 12th april 2019 from bata store, roshan nagar, borivali west mumbai.. One of the footwears wore off after wearing them just once.. I went to get my footwear exchanged.. They did so.. After that the second footwear straps came off one by one.. When i went to get them exchanged, the staff was rude and arrogant.. None of them suggested to call customer care. They said the footwear won't be exchanged.. It will go to the factory.. And that would be it.. Frustrated, i left the store.. I returned back after a few days to get it changed.. I had bought it in fresh arrival.. And it is surprising that they did not have the same one in just month of buying it.. They told me to buy a different one, but i did not like any of them.. And what is the point of paying more n buying a footwear when the ones i bought are torn n worn out in just wearing them for 4-5days. To avoid talking, the staff told me to call customer care n raised her hands on the matter.. I registered a complaint the same day.. It's been 17days today.. I got no response from them.. I must have called atleast 7-8times.. All they would say is to wait for 24 hrs/48hrs n il get a mail.. I still haven't got any mail.. I sent a mail regarding my complaint to which, again, there was no reply.. Today, i call to ask what has happened n why hasn't the problem been solved yet, the customer care hangs up on me.. And i also come to know that they had just registered complaint for one of my footwear and not both of them.. So i had to call the customer care service again, wait for the phone to be answered n lodge another complaint for the other pair of footwear.. I had referred my friends to bata previously... Now i regret.. My friend's footwear is also damaged and as expected, the store people have raised their hands on that matter saying please call the customer care.. Theses things are unexpected from such a known brand.. I am very much disappointed with bata n it's service.. They have lost a customer for sure

I am dr ashok kumar todani, pan no. Abnpt0737d, adhar no.[protected], medical registration no.40223 of west bengal medical council., is a user of your hush puppy range for more than 20 years. I purchased hush puppy shoes no.9 from your store at junction mall, durgapur on 28.03.2019 worth rs 3700/- approx. The sole developed 4 holes attracting stone chips and webbles in both pairs. Since 3 months have elapsed, when i approached your same store on 26.7.19, your sales personnel advised me to throw it away in the ganges as guarantee period has already elapsed. They told me that these shoes are meant for hardly 3 months. Are your so much costly shoes are meant for 3 months only? Advise me so that i do not feel let down.

I had buyed a product before 3 months now the shoe is fully damaged it sole get separated after one month i purchased and now the condition is very damaged there is no value for customers money the shoes cost rs 2000 and i also give complaint to bata no reply from there side i called there helpline and customer care number no one is responding and mailed so many times but no solution

A complaint regarding non issue of purchase receipt and charging over the price tag by karamana bata store, thiruvananthapuram was submitted through email to bata consumer complaints. No action has been taken since one monthby bata shoe company. Several phone calls were made on the customer service number. The reply is "we are following it up". But no action taken since one month. The complaint remains un-resolved.

Original complaint reerence no:[protected] june 2019)
New number given by bata after several days: bm31946 (18 july 2019)

I have placed order on 16th july 2019, with order no[protected]

But i don't get any shipment message regarding product's delivery

I have registered complaint against delayed shipment of order, they told me to wait for 3 days, i have waiting but still no updates regarding shipment. I have tried to connect via email and call as well, but there is no response on email and long waiting on call.
Seriously pathetic service, worst experience with bata online portal. If you can't fulfil order then please refund amount.

Hi, i purchased chappal and ballerinas from bata.in online shopping. The order number is 12333648 dated on 17 june.
After several follow ups and inquiries i came to know that the order is cancelled. Three times i raised the complaints.
Nothing has been informed until i call the customer care and inquire. Really poor service.
I have mailed my bank detail on in_customer. [protected]@bata.com, but i did not get my money back as well.

I want my money back immediately.

Dear hush puppies( bata),

Acknowledge the mail

This is to bring to your notice that i have purchased an article no an image attached from BATA - BEGUM BRIDGE
590 Begum Bridge,
Meerut, Uttar pradesh 250001 GST NO #09AABCB1043Q12K bata store begum pul on 30 june 2019 my registered mobile number [protected].

Now I have visited the store on 18 July 2019 today what behavior I get to see from the person sitting on the counter that " Do what ever you can I will not replace the shoe" further after he also said " i know the company that it will not replace the shoe and you will see it "

the above quoted text was the conversation i had with the person on counter
it's hazardous from hush puppies ( bata) to see such kind of behavior.

I have my shopping pending for my Engagement and my destination wedding for which i wanted the Brand such as Hush Puppies but now seeing this kind of service and support staff at the concerned store i am confused now.

i would like hush puppies to please deal with this kind of reply and take it a call
in need for the behaviour of bata employee working for hush puppies .

Take care of it and replace my shoe as soon as possible because it is not been a month and this kind of quality and staff behaviour from bata (hush puppies) staff not acceptable .
I would be reminding you tomorow at 1 PM sharp.

ATTCHMENT: Defected Shoe, Ebill and the shoe box barcode and article details

Regards
Vibhor kanojia
Manager HDFC LTD

Dear team,

I have placed 3 orders on bata.in on 12th april’19.

But due to some reasons i had to cancel the orders and i was said refund will be processed in 5-7 days.

I have received refund for only one order and refund for other 2 orders is still pending.

I got call from bata more than 20 times regarding confirmation that have i cancelled the order and i even confirmed the same.

Even in my orders it is showing refunded, but still no refund has been processed for below mentioned orders:

12289514 – full refund pending – rs. 211 paid through credit card

12289433 partial refund pending of rs. 149 paid through jiomoney.

I am seriously very much disappointed with such pathetic service that my money has been kept blocked for almost two months.

Kindly expedite the refund process and refund my money

Regards,

I had place an order on date of 13/6/2019 with order ID: 12330467. Then after upto 1 week I don't received any tracking details for my order, also I can't saw any delivery status for my order. When I placed an order, I received an email from BATA regarding delivery that in 3-5 day I will received my order. Then after 1 week I called to customer care and they told me that in 3 days my order will dispatch from their hub. SO again I was waiting for my order but when I can't saw ant dispatch status, I called to customer care again. So without given approval for cancellation of my order, they mailed me that based on my request they have to cancel that order and they will do refund for that in 2-4 working days. But still I didn't received any refund and again I called to customer care, then they refund me half payment on 28/6/2019. From that day to till now I am doing call and mail to BATA but I didn't get any response. I also had mailed my bank statement also to them which is clearly showing that I received half payment only but from BATA, they told me that they have done remaining payout on 26/6/2019 for which I have to ask for my bank as that issue was from bank side. So I asked them for transaction id or any kind of proof that shows that full payment was done from their side, then they told me that they can't provide any proof and they don't have nay transaction id. How this can be possible?? Moreover They don't gave any answers of my emails also. So many time I have done emails to them. I want my refund. Moreover for BATA, if they are not able to fulfill customer's orders they don't have to put products on website which is only wasting of time of people. Because i have face this issue again. One of my family member had also placed an order from BATA website and with same situation she have to suffered.

This is with regard to my purchase on the bata website for the following:
Order id is os[protected]
Invoice no: c[protected]

I had placed an order for a size 4 but the delivery made was for a size 6. Have tried calling them repeatedly and even sent an email but there has been no response. The shoe cost me rs.5000 so it isn't exactly cheap.

Thank you.

It is very disappointing to see the kind of service and support from a brand like bata india.

First of all i was sold a low-quality product. When the concern is raised about the same, every single customer service executive is handling it with utmost carelessness.

I have contacted the support team on different times and got only excuses after excuses so far.

Following are the dates and so called service ticket numbers shared with me for tracking – not sure what exactly being tracked

[protected]th july

1635891 jun 26th

1622886 jun 18th

1610925 - jun13th

No one is even bothered to look into what needs to be done on this reported issue.

I bought a chappal from bata a month back and it is damaged. So i called the bata showroom to know the things but they didn’t recieve my call and the time of purchasing the executive of bata showroom told me it is all weather and it gets a warranty for 6 months and evn i hold the invoice bill. The bill shows the chappal cost is 699 and purchased on 21/06/2019

I have placed an order for the SHOE at their online website https://www.bata.in
Order ID: 12348195 Order Date: 07 Jul 2019 and payment made by online bank.

From the day one the status shows as
Order Status: Payment Received Payment Mode: Net Banking
I have sent email to the customer care, no reply.
Then I have called the customer care no one pickup the call.
Later called their company number[protected], and spoke to Miss Burka on[protected], and gave the order number. She said will call me in 10 min. But I have not receive any call from her. Later on[protected] again I spoke to her, again she said she will call back. But have not received any call.
I request the consumer forum take necessary action and ask the company to deliver the item and compensate for the losses to me.

Hi, I purchased belly for rs.699 from Bata store at mayur vihar phase 1, delhi location. Its size is fine but when my sister wore it and went outside, her foot gets wounded because of its bad quality and also its cloth quality is very bad. I never expected this quality from Bata. Her wounds has not yet been recovered. Due to this She is wearing sleepers at her school.
I also checked that belly on my foot and they are loose for me but still i observed that its cloth is hurting my foot. Please take this issue in consideration. If customer is not comfortable and satisfied then why to make such quality products.

HI
I had bought one hush puppies shoe from Bata showroom in Chrompet Chennai on 10th July, 2019 around 6 pm . It was very painful to wear the next day and barely using for an hour, I had gone to the showroom to get it replaced with another Bata product but the the store owner refused to exchange the product and also spoke in a threatening and confrontational tone .

I would like to give the details of the purchase

Date of Purchase: 10th July 2019
Invoice Number: CM[protected]
HSNCode : [protected]
Bill Amount: 3999/-
Store location : Bata showroom chrompet, Chennai, India
I had raised the complaint with bata india via their email (in-customer.[protected]@bata.com) and also via their toll free number but nobody acted on it

I would like to replace the product with something which is suitable for me

I visited a shop at dombivli east with shoes as my insole of my shoes has got completely peeled off. I purchased the shoes on 18/06/2019 and i visited the shop on 30/06/2019. I was told that we will stick that shoes and give you back and also no receipt for repair was given to me. Till today i didnt received any call from bata shopkeeper.. I am having original receipt with me and also given complain at call centre on toll free number. My complain no is 1642924 and yet no action was taken. I am really very disappointed by service given by bata store and call centre. My receipt no is cm[protected]Receipt given at the time of purchase. Please look into the matter as early as possible. My mobile no is [protected].

I was purchased 2 pair bata shoes 3-4 month ago from bata showroom of aashima mall, bhopal.
Black colour wear regularly & having no issue, brown colour wear some days ago & on the very first day
Of wearing, leather of shoes peel off & sole of shoes fully removed. Unfortunately i m not having bill of same
& in record checking, showroom also not having any records or u can say, may be they deliberately remove
The records as they know such issues can be arised. When i complaint about same. They directly denied
This is not from our shop. But on request they accept for repairment, after few days when i reached to get repaired shoes,
They refused for repairment also.

I have not recieved 20 percent discount coupons for bata share holders for year
2018-19.
I have also not recieved dividend for year 2018-19. I request you to kindly issue me dividend and coupons.
No. Of shares 132
Please provide email id to provide my complete details and please provide dividend and coupons as soon as possible. Will share my complete details on email-id. So please resopve my issue and provide correct email id of bata to forward my complaints.

I know that my concern will not be resolve. But still i would inform you that, today 06th july 2019, i went to bata showroom itpl brookfield bangalore 560066 to purchase a brown color no. 8 shoe. I choose two different type shoes and select one shoe at a price of rs. 1500. But the seller gave me and made a bill of rs.2000 shoe. After that i go to the salesman, he told me that that shoe was not there that is why i gave you at price of rs.2000. Both the rs.1500 and rs.2000 shoes were almost same. That's why i did not understand. Even without inform me they cheated me rs. 2000 shoe. When i complaint to the manager, his behavior was like a mafia gunda.

On 30 October 2017, I had placed an online order for a pair of blue leather Hush Puppies (shoes) in a UK size 4. The item is listed here: http://www.hushpuppies.in/hushpuppies/pr-1459307_cl-128/hush-puppies-blue-shoes-...⇄

Since then, they have delivered the incorrect shoes to me twice, and deliberately ignored over 20 emails I have sent, and countless calls I have made, to resolve the issue. In fact, a tele-customer service representative even told me the shoes are not available any more, yet I see them on the online store still.

It has been 9 MONTHS, and I have been repeatedly reaching out to them for a refund. Instead, they keep responding to me with automated and new 'Request IDs' for every message and call, while not resolving the issue or returning my money.

Despite photos of the wrong shoes and return slips I have provided over email, exact details and pick up dates I have shared over phone, even the contact number of the delivery person who picked up the shoes each time - they have written me stating that I have somehow decided not to return the shoes.

This ridiculous farce has been carrying on since last year, and nobody at Bata seems to take it seriously.

I have sent more complaint emails re: this pair of shoes, than I have done in my entire life, and all I have to show for it is exasperation at Bata's inefficiency.

I want my rightful refund to be processed right away and to report the disgraceful manner in which this has been handled. Bata is no less than harassing a perfectly good customer.

Do not buy from them unless you want disappointment and anger - that too over months and possibly years.