Bata India Complaints & Reviews

I bought bata belt from kolkata new market bata showroom, few months back now the buckle got broken, and pasting is damged, while using, i went to bata store in chandannagar (Hooghly), they are not responding, & taking any responsibility to resolve my problem, the cost of belt is approx 900 rupees but the quality is not upto the mark. Please reply me back, what to do with this waist belt, should i dump it??

I have spent time to purchase online 3 orders. And, all were successfully placed. After that, i also got the mail for orders.

On the next day, i have called in customer care to cancel my first order[protected], in which 2items was there. He told me that your order is applied to cancel. Now, none of the items will be delivered to you. Suddenly in next day, one of the item is deliverd at my home. I have again called customer care. They told me that sorry for that. So, i told her that its okay than please deliver 2nd item of that order also. Don't cancel the order. She has told me that your order will be delivered you soon.in the meantime, i got the mail that your order is refunded. So here my point is that, they never listening to customers need. Following only on there way..

Again in my 2orders 12398238, 12398272 followed up that, automatically canceled and refunded to me.. I wanted those orders.. I have invested my time to purchase it. I again called customer care. Now in that he answered me that item is damaged and defective so your order is auto refunded.

(My point is that, what if all the items were defected? Then why that order was online enabled to purchase?)

He also given me reason that site was not updated so might be your order is cancelled.
(My point is that, is it customers fault? I have selected that items in the mid of the night.. Is it all wasted?)

I told to please forward this call to your management or your superior. He told me that they are busy. They can't talk on the call.
(My point is that, if they are busy then we are not free here to make a time pass.
This number is toll free customer care number. So, what if we not get proper response and customer is not satisfied with procedure.. Then you should remove out your customer care calk service.)

Such a very poor service and response. I want my order.. I am big fan of bata. Since, birthhood i follow bata items.. But, online service and customer care call service - i frustrated.. Improve it. Please guide and do the needful.

Hello

i, ve purchased shoes at Nellore BATA on 17th august with name Kvgr Deepika .
First of all If it is brand there should be label on the product, we bought 2 shoes one crocs model for boy and women shoe .On both of them there is no label of BATA some random shoes were sold for us.okay let that be as least priority, being a top brand atleast you should maintain quality of product, one we bought were damaged already.On top of it they sold for us for 699rs atleast we expect quality and lifetime.This is worst than we expect.
i need replacement of my shoes or refund my money back .

deepika.

I had ordered men shoes from Bata website. It was not fitted well so I requested to return. It got returned on 11th July 2019 and since then I have sent mails and spoke to customer care several times but still I haven’t received refund of 2500/- from last 2 months. Complaint No. 1685924
Please help to resolve the issue and initiate refund on top most priority

Hi, had been to bata showroom today arounf 11:15 am at hesargatta road near 8th mile, bangalore.
Since i walked in the showroom no one was interested in addressing me on my requirement, i had a selection which was on display had to walk off since only 2 personals were present, one lady was busy with other customer and the other guy was busy cleaning his bike which was parked outside.
Had to leave the showroom without any buy as your team are not customer focused.

Hello,

I recently purchased bata - hush puppies shoes with memory foam from bata's nigadi, pune, maharashtra store (Cash memo attached). Shoes are worth 3, 499/-. Shoes are otherwise ok, however they make lot of squeaking noise while walking or even driving car when you apply brakes/clutch. I thought the issue may get resolved after few days once shoes get little old, however it did not. It feels really uncomfortable especially while walking at quiet places or corridors as people tend to get disturbed/ annoyed due to this squeaking noise. People tend to turn their heads to see where the sound is coming from, which is very embarassing.

This kind of low quality product is not at all expected from premium brand like bata.
I contacted bata customer care over email, phone and showroom however none of them seem to care. Email team took 5 days to reply asking for copy of invoice, which they call as immediate support. I think bata did not do enough quality control checks during manufacturing which has resulted in such useless product. I think people should approach consumer court to save other people from buying this faulty product.

I hope bata will be able to resolve the issue urgently or refund my money asap.

Regards,
Ajit salunke

Hi i had purchased a bata shoe from amazon online in august 2019 for some rs 1300 approx. I have shoe bites at both the ankles from it. I have now worn it 3 times in the hope that if i 'break it in' it will be ok. But today even after having worn it for the 3rd time its giving me a shoe bite.

One doesn't expect this from a bata shoe at all. There is a design problem as the shoe upper i think is too high and material is hard so when the ankle bends at walking it rubs against it.

I would like a replacement or if that's not possible due to fault in the design itself, as i have heard others also complain about this design, then a refund pl.

Hi,

I recently bought a pair of sanda from Online BATA with order ID 12388052.
Its was ordered on 26th Aug and Delivered today 29th August

The size is small and I need to exchange with new size.
I am trying their toll Free customer care for last 3 hours[protected]Toll Free)

It only plays music and I was not able to talk to any one.
This is poor online service management.
Customer is getting harassed just because of poor communication platform.

Please attend to this and facilitate an exchange of my product-Thanks

Sir,
I have purchased one Power Shoe from your outlet located at G.S.Road, Guwahati, Assam on 26.04.2019. The shoe is worn between bottom rubber sole and upper portion made by other materials. Accordingly, I made a complain through your help line number[protected] on 21.08.2019. Accordingly, I got a Ticket Number (BM-58464-Bata) and assured me to resolved my problem within 3 (Three) days. But, after a laps of 9 (Nine) days I have not get any respond from your good company. Even I try to know the present position of my complain through your help line above in different time but, none of the attended present respond. Even, most of the time they have not pickup the phone also. Sir, Bata is a leading Shoe company of the counter and continued with ISO certificate of QMS (9001). So, it is my honest request, kindly to resolve my complain at the earliest,
Thanking You
Keshab Ch. Koch
M, No. [protected]
e-Mail: [protected]@rediffmail.com
Guwahati, Assam.

I have purchased hush-puppies sandals from bata store 4 months ago on 21st april 2019 and those sandals are already breaked. I have called customer care helpline so many time but they didn't responded very well. Its been more than a month since i have reaised the complain againt it on 20th july 2019. My compain id is : bm33835. They have not treated their consumer very well. I would like to file a complaint against them.

Price: - 2999

Name :- shubham bhatnagar
Mob. No. :- [protected]

Dear sir
On[protected], i bought a pair of shoes muphy black rs 1699. I made this purchase at kasargod kmc 1v/162 a3&a4 padhoor shoping compex kasargod kerala phone [protected]].
Unfortunately, your product has not performed well because of shoe was torn. When i was attending the function noticed that the shoe was torn i am totally upset and insulted in front of others. I contacted with the shop many times but they are not ready to replace or resolve the problem.
To resolve the problem, i would appreciate your replace my shoes and give compensation. Enclosed are copies of my records concerning this purchase
I look forward to your reply and a resolution to my problem. I will wait 5-9-2019 before seeking third-party assistance. Please contact me at the above address or by phone [protected]
Sincerely,
Abdulla pm
[protected]

Around 2 months ago i purchased a pair of sandals of approximately rs.1300. I asked the sales guy if the sandals were all season for which he said yes. But when i used them in rains, they got soggy, worn out and later even the straps broke. Now those are lying in my shoe rack, in a condition so bad that they can't be used even in summer. I hope you gather proper information about your own products and henceforth not answer the customers just for the sake of answering. Thank you.

Dear sir,
I am a bonafide customer of your esteemed bata products since my childhood. I purchased a pair of mocasssino shoe from bata nagaon assam, about 8 months ago and i used it partially on bike or cars. It is very surprising that the sole of the pair of shoe is slowly worning out. Therefore, please look into the matter and do the needful as early as possible.
Thanking you
Rana pratap gogoi, panigaon ananda nagar, a. T. Road.
[protected] (M)

I purchased my shoes from bata store in Redisson blue and with in week its pasting came out, i showed it to store they repaired it and given back to me again with in week time pasting came out.

i am really pissed out with the quality of 1999 cost sandel.I lodged a campliant on customer care, my complaint no. is 56385 on 18th Aug'18. They send a mail to solve it in 3 days but till today no revert.

Tried calling them as well as reminder mail sent but no solution.

I purchased sandals from bata showroom based at sco385, sector 8 panchkula for rs.1399/_ on 9th april, 2019. But after using it twice, the side strip come out. I wrote at least ten emails and talked on toll free no. Many ticket numbers were issued for resolving problem like bm 45646, bm 52943, bm 62999, bm62998.in last mail they asked me to contact the shop with printed copy of mail. I approached but the shop manager did not entertain since wrong address of shop was there. I want to seek help from u. Pl do needful and oblige.
Regards
Meenakshi gaur

I have 4order of women slipper and immediately canceled 2orders but unfortunately i have received 3pairs of sandals which are same i want return and full amount refund .i am contacting to bata customer care from 2days and they are not even responding how bad is your service.this was my first purchase i am really very very disappointed. Today one person pick up the call n told me its proceddded but i can't even see this anything that return is in process n when will i get refund of the product

I have purchased bata comfit slipper in a bata store 50 days ago.After a month slipper got damaged and I raised a ticket to bata customer care 15 days ago and the ticket id is bm-53188.
It is already 15 days and iam not getting proper response from customer care.Iam contacting bata customer care every day and they are not responding to this issue.So iam requesting to look into this issue and resolve it.

This is to inform you that i bought a dr. Scholl sandara sandal from your outlet in new market tilak nagar dated 8.8.2019 (Invoice no cm[protected] when i started wearing, it caused wounds in my foot. I returned it as the shopkeeper mr vinesh assured me that the hammering shall be done & this issue won't persist. Again after delivering the sandal, the same issue was caused and i returned the sandal back. Today the shopkeeper handed me the sandal assuring that the issue has been fixed but sadly the issue has not been fixed and the sandal continues to cause new wound in my foot. This kind of careless behaviour is not expected from a reputed brand like bata.

I request you to do the needful else i will be forced to take action against this problem.

Venuka shrivastava
[protected]

Bought a pair of boots from a bata store at ashram road, ahmedabad gujarat for rs.1500/- and have hardly wore it for seven to eight times and sooner their leather open from sal. I visited your ashram road branch they guys repair my shoes two time but same problem happen third times, if baught shoes of 1500/- and expence of another 1500/- rs for repair my shoes with more than half day spending as i am staying 18km far from your bata storei as i was lodged a complaint against this to which i got a mail according to which my item is a discounted one and thus do not cover any warranty for damage or defects. Though i was not told anything about this at the store. Bata is a big brand and is not supposed to ignore customers on the basis of sale of discounted items. All it depicts is that they deceive their customers..

I bought school shoes for my son via order no 12358842 on dated 21 july 2019. Immediately i cancelled the order to difference in size of shoes. Till then i am calling customer care but they give one robotic answer wait till tomorrow. I sent several mails and my bank statement but bata has not responded me. I have made complaint at national consumer helpline but again... Fiends how easy to bata india to cheat consumers. They know and replied that aapko jo karna ha karo. Ultimately i m left with pain and my rs1399 is in pocket of bata. I also request to govt agencies pls look into matter.