Bata India Complaints & Reviews

Hello,
My name is anantika and recently i purchased a shoe and two slippers from bata store in cp, delhi.
At the time of billing i was asked to pay rs 3 for the carry bag which came as a shock to me as we all have read the news about bata being fined for doing the same in a chandigarh store.
So i fail to understand why is it still being practiced in delhi? Why and for what am i paying while another customer living in the same country is getting a compensation for the same act.
I want a reason for this discrimination and if needed i can also provide a screenshot of the bill.
Thank you.

This is regarding my order no. 12295118 of naturalizer beige sandals which i bought on 22nd april 2019, they were small in size and i asked for the return of the product. I returned the sandals and asked for refund. On 3rd may they asked for my bank details which i gave to them on the same day. Today is 14th may and i am still waiting for the refund. They won't reply to the mails and when i called the customer care number i have given two reference numbers 1561305 and 1573879 since.
Now they're not picking up the phone also. I don't know how to resolve this issue. This has been my worst online shopping experience. Thinking of going to consumer court if they won't contact me in a day or two.

May 8th 2019 first email sent : dear bata customer service team,
This is with reference with order number 12301169, black loafers for women. Pls note i have received the incorrect product. Name mention on the invoice shows ‘5546150 black women nat closed’ which i haven’t ordered. Appreciate return pick up and send the ordered product.
May 10th 2019 second email sent : dear team, this is highly unprofessional of bata team for not responding. When i called on your toll free number for status check today, your team was blank. As per them shipment is in transit wherein shipment is with me. Appreciate if you can improve on your customer service and support. I need immediate resolution on this request. Thanks!!

I have place a order on 5 may 2019 order number 12303225 @bata.in. And today it's 9th of may. But there is no progress in shipping the order.
I also had made a complaint on 7th of may reference number 1570714 on your website. But there is no reply from your side.
Your customer care number is not picking up the call.
What else i need to do?
You don't option of cancellation of order.
This is a perfect case of harrassment.

And finally when their customer care picked up phone he ensured me of cancelling the order on 10th may,. But its hasn't happened till now..
Worst online shopping experience ever
Please don't waste time at bata online shopping.. It is a nightmare.. It will ruin your money and time

Hi, My self Kumar G, just now bought Slippers from Bata showroom in Ameerpet they charges me 3₹ for Paper Bag. I asked them not charge because it was fined due this same issue in April. but still they charged me 3₹. Total 402₹ . If it want to give Eco Friendly service it should have give Paper Bag with out any cost.Even forum has already fined some amount but still these things are going on .could you please take the seviour action against them.Thanks.Kumar G [protected]

Hi,

I have just purchased some pair of footwear from one of the outlet located in east delhi, preetvihar. And i returned home happily thinning they might have stopped charging fir the paper bag.

But i was shocked because they have included the same in the bill even before the footwear so that customer just overlooked and go away.

At least they should asked if i need the bag or not.

They are doing it deliberately.

Do the needful.

Thanks,
Maneesh sharma.

I purchased hush puppies shoe model number 824-6714. There is a shoe bit and inner sole colour fading problem. I had complained customer care and the reference number is 1567473 and 1571580. But no proper response. Each time when i call they ask all the questions and register new complaint reference number. Can look into this issue as soon as possible.

I have purchased a sandal of bata from sgs mall pune worth of rs.899. The sandal look good in appearance but the quality is of very useless. Why bata keep high price when the quality is not good even then the price is so high. I brought that sandal to home and after wearing again to check i walked it got damaged from side. I want resolution on this or else i want refund back. Reply is expected.

I placed order with bata india limited for two pairs of bata sandals, online, on 3rd may 2019 with bata order id 12301661. An amount of rs. 1778 was deducted from my account.

It is submitted here that surprisingly i received only one of them and that too in a very shabby condition. The box of the sandal was torn from all sides and the box used is not of the same product. Moreover, it was more disgusting when i noticed that the pair of sandal received had right leg of size 38 and left leg of size 39. The tax invoice no. Is dc[protected] dated 4th may 2019. The finishing of the sandal is not up to the mark and one can see threads coming out. The price tag for the pair of sandal is missing. The sole of the sandal is blackened from the bottom as if it has been used earlier.

Such type of negligence is not expected from the brand bata. This is a very bad experience that i have come across in my life. It is certainly not expected from a branded company like bata.

Kindly make arrangements for refund of the amount of rs. 1778/- in my account.

Thanking you.

Yours sincerely,

Manjula baveja

Contact no. [protected]

I had placed an order of bata sandals with reference number os[protected], neither the call center nor the email query people are responding, i have received the product which is not getting fit to my foot size. Bata ensures you'll be delighted with your purchases, but if you're not 100% satisfied for any reason you can simply exchange the order for anything else in store or alternatively have your money refunded. Bata store will not be...

Sir,

People consider hush puppies as one of the most premium brands in shoe making.

This is the worst experience i have ever had with a shoe worth rupees 6000

I purchased a brown colour hush puppies shoe from pune 5 months back from shoe world, deccan branch, jm road, pune

Within 4 months, the brown shoe became multicoloured with different shades of brown. And the leather (I am not sure if it is pure leather in the name of leather you are selling) started tearing.

Attached are some pictures of the same. The shoe is getting cracked from outside and tearing in the inside.

I have never experienced this kind of third graded quality product from a brand like hush puppies. I use ruosh shoes having half price and it is lasting for last 2 years with no damage.

As a loyal customer where all my family grew up wearing bata products and now this is what you are selling with skyhigh prices. I had another hush puppies experience earlier where my shoe was split into halves after only 7 months of seldom office use.

Now i cannot bear with this kind of things. I am presently at hyderabad. I need either replacement of my shoe or need my money back. If proper action is not taken regarding to this aspect, i would be lodging a complaint against your company in consumer forum and publicly i will spread this review in all the possible forums.
Hey
Please respond at the earliest. I hope this will be addressed at the earliest with a positive note.

Dear sir/madam,

Please respond.

Thanks

Rohit
[protected]

— forwarded message —
From:rohit s
Date: thu, 2 may, 2019, 7:56 pm
Subject: charging ₹3 for baggage even after court verdict
To:

Dear sir / madam,
With reference to the above mentioned query, i would like to inform you that, today i purchased a shoe worth ₹2299 from your showroom at tellicherry, sangamam junction, kannur district, kerala. I was surprised, when the cashier asked me to remit ₹3 towards paper bag, since an article published in business today dated april 15, 2019, has reproduced a court verdict pronounced by chandigarh consumer forum, slapping a fine of ₹[protected] towards legal aid + ₹3000 compensation to customer + 1000 for litigation charges). I am enclosing the screenshot of purchase bill along with the screenshot of the article in business today for your ready reference.
A company of having a history of good customer service and excellent products, is not following a court verdict, is quite surprising.
I am a customer of bata for the last 20 years, and i expect you to follow the instruction issued by honourable court of chandigarh.
In anticipation of a quick response and favourable reply.

Thanks and regards

Rohit s
Mob [protected].

I purchase a pair of shoes from bata shop for rs.800. An extra charge of rs.3 for carry bag has been levied. The paper carry bag provided was bearing the advertisement of the shop, "bata" and i had no intention to purchase the carry bag.

As per 'chandigarh district consumer forum', by employing unfair trade practice, bata is minting lot of money from all customers.

It also directed bata to provide free carry bags to all the customers who purchase articles from its shop.

I have been used as an advertisement agent by 'bata' at my cost and this amounts to unfair trade practice. I need the refund of my rs.3 along with the compensation.

Sir it's well known fact now that it's duty of the store to provide a carry bag with product purchased and that is of course free of cost without charging any fee... But it's sad that still bata is charging for the carry bag as a matter of right. The rude n arrogant retailer is trying to bring down the customer with their so called old thought and scraped knowledge.. A consumer who is paying 1700 for a pair of shoes still has to charge a 3rs price for carry bag??? How rediculous it is... Disgusting behaviour of retailers for the wrong thing also shows their mentality of course it's companies norms not profit as they said... Replay asap.. Waiting

Sir
I would like to complaint about the recently bought shoes from bata stores in kannur near rema bakery kannur kerala. The shoes were taken abroad by my husband within a weeks use the outer leather of the shoes came out in stripes, a big hole appears on both the soles. I will be sending you the pic if required. Very disappointed with bata, the salesperson assured us that the quality was very good as it is bata product. Kindly see to that the standard of shoes is maintained and i need a reply from your side for the same
Disappointed customer

I ordered 3 products from bata india, on the date of 12th, april 2019, the products are 1 sandal, and two shoes, i recently call bata india customer service they told me the products are delivered within 7-8 days, its 29th april 2019. Still not received my products. And from my 3 products they automatically cancelled my 1 product (Sandal), without prior notice or without inform me. And remaining two shoes are not yet delivered to me, i already pay the total amount via prepaid mode.
I want my products from bata india, they are not responding, please do not cancel or refund for my products, i want my products. Please deliver my products asap.

Sir, i purchased a pair of slippers from bata india showroom at 24th main jp nagar bangalore months back. Upon usage i suffered wounds because of the slipper strap and got medical treatment. I explained all these alongwith photos of my wounded foot and dropped mail to the following authorities of bata.
Rajeev. [protected]@bata.com
In-customer. [protected]@bata.com
I sent several reminder mails seeking some resolution atleast in the form of compensating vouchers. But they have not responded to any of my mails and i received only automated complaint registration numbers every time afresh. Nothing came from them. Being a suffered consumer kindly take up this issue with them.

Please find the Invoice/ Pictures/ Denial mail against the complain of warranty cover of my Bata shoe which was bought from Amazon on 22nd Feb. 2019. This is really unfortunate experience that my shoes got damaged within very less time span which is not at all accepted from brand like Bata.

1st complain 1537386 8th Apr
2nd complain[protected]th Apr
3rd complain[protected]nd Apr

Already raised complain to National consumer complain number 1265568

Not got the below unprofessional reply from Bata:

=============================================================
Dear Customer,

Greetings for the day

We thank you for being our valuable customer and appreciate your feedback.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect.

In this instance we regret to inform that that the product cannot be considered for a repair or replacement.

We value you as our esteemed customer and look forward for your continued patronage.

In case of any further concerns kindly write back to Customer.[protected]@bata.com and quote the complaint reference number 1546482 for all your future correspondence.

Regards,

Customer Service Team

Bata India Ltd.

Dear support member,

We had 18 rs. 100 gift vouchers and went to redeem these at bata showroom on new bel road, bengaluru, today (21 april 2019) at about 17.30 and encountered the following difficulty.

We identified 5 items for purchase with the following item numbers and prices:

Item no. Price

[protected]

[protected]

[protected]

[protected]

Carry bag 3

—

Total rs. 1929

We handed over our 18 vouchers of rs. 100 value each to the billing counter. At this stage, we were informed that a maximum of 7 vouchers can be redeemed against a single bill and we made the obvious request of raising 3 bills, since we had 18 vouchers. Since we were not asked by the billing person how the items are to be split between these three bills, we trusted it to be done the way that is the most beneficial to the customer. It is also evident that the best way to split these items over 3 bills would be as follows:

1 bill for rs. 499 + 3 (For 5 vouchers + rs. 2)

1 bill for 1099 (For 7 vouchers + rs. 399)

1 bill for 179+149 = 328 (For 3 vouchers + rs. 28)

—

Total of 15 vouchers and rs. 429

We were instead presented with 2 bills as follows:

1 bill for rs. (499 + 179 + 3) (For 7 vouchers)

1 bill for rs. (1099 + 149) (For 7 vouchers + rs. 548)

—

Total of 14 vouchers and rs. 548

We do not understand why only 2 bills were prepared instead of 3 bills, as requested. We also do not understand why the items were distributed in a way that amounts to the worst possible choice for the customer, requiring a much larger cash payment (Rs. 548 instead of rs. 429) and worse use of the existing vouchers, as if the attempt is to maximise the profit of the shop! If bata is not able to provide suitable training to its personnel at the billing counter, the least it should do is to train them to ask the customer how to bill items according to the preference of the customer. This was not done in our case and the bills were directly produced for our acceptance.

When we pointed this out and asked the billing to be changed to the one benefiting us as indicated above, leading to the best use of the vouchers and the lowest cash payment from us, we were told that this cannot be done, since the process of selling have already been implemented through the billing process without our consent or permission.

We found it objectionable and left the shop in protest of such a wrong approach, without purchasing (Or bringing with us) any of the items. I also stress that besides the inconvenience caused, we also wasted more than an hour to go to bata and return empty handed, though we found items that we wanted to procure and we hold bata responsible for both the loss of money and time in this case.

As far as we are concerned, we have not purchased anything from that shop, and we assume that our vouchers remain valid for being redeemed. We were told by mr. Vineet, the manager of that outlet, that the vouchers have already been redeemed in your computer system. Since we have not collected any item in view of the irrational and grossly unfair billing implemented by the obviously untrained billing person, we request you to kindly revalidate all these vouchers and inform us, so that we may go back and make our purchases the way it is beneficial to the customers.

Hoping to hear from you soon and thanking you for your efforts.

I aravindhan. M who was employee bata india pvt. I here not getting pf and ef money i send a letter to team lease bangalore head office. Regarding to get my pf.. But i did not received my amount. So please kindly proceed my need. My employ id 1187903. Here i summit my pf account no too. Bg/bng/0035224/000/1055447... And this is my uan no:[protected].. Please do the needful.