Bata India Complaints & Reviews

Sir,
I would like to put forth my grievance regarding purchase of my power shoes dated 17/02/2019 at west tambaram branch kakkan st. Hardly three month from the date of my purchase my power shoe was torn. Shoes was used not more than twenty days. I use to wear this shoes only on satuarday only i am having high esteem on bata india limited and more over i am the regular customer of your esteemed concern. I went to west tambaram branch where i purchased and showed the condition of the shoes. The manager of that branch suggested to mail to you for replacement for the torned shoe. The cost of the shoe is one thousand two hundred ninty nine only1299/-. It is hard earned money for me. So i kindly request you to approve for the replacement of the shoe and do the need full. The same issue was happened when i purchased on 2017, this is the second time in my life time. Iam the customer of my school days, till now. This is the two instance i faced. Kindly do the needful

With regards.
S. Jaikumar
System manager
Saidapet
Email:- [protected]@gmail.com

I have purchased a shoes from Bata showroom Thoppumpadi, Kochi, Kerala. They have charged Rs. 3 for paper carry bag, which I have not opted. When asked about this they have told that this is the instruction of Bata India Ltd to charge money from the customers. As per the Hon'ble supreme court order carry bags are to be given to the customers free of cost.

I had ordered on bata.in web site order no : 12294720, total amount 871. And they sent wrong models, so i returned both products. but they they refunded only half the amount 435, remaining half they were not refunding even after calling so many times their call center. Mr nitesh Ajmera knows the issue but he is not helping in refund and also not giving refund reference number so that i can talk to payment gate way. Me nitesh looks like doing some fraud in this case.

I purchased a women shoe vide invoice no cm[protected] dated 01.03.2019 from your branch located at 124a bidhan sarani, kolkata, west bengal. The model is schroll massa210. But the strap of the shoe (Velco) has been torned up immediate after use and the same was reported to the respective shop on 18.4.19. The same was retained by the shop for repairing. After having information on 18.05.19 i took delivery the same on 21.05.19. But the same was torned up again immediately after use the shoe on today i. E., 22.05.19. Now what can i do now? Every time it will be torn up and will i go to your shop for repairing? I shall expect a advice from a reputed company like bata.

I have ordered a pair of footwear on 10th may 2019 from bata website, today it’s 23rd of may since last 13 days i haven’t got any update from bata india regarding my order. Even call centre numbers or mails to customer support are not responding i have already paid money online. Attaching receipt with this. Kindly update me and refund my money asap.

I order for 2 pairs of slippers on 10th of may but received only one pair yet and the other order shows information under tracking section. It has been 10 days. Upon calling the so called customer support number [protected], it comes busy always. I've been trying to call for past 30 minutes now. I have also sent an email regarding the same but did not hear anything back. This is such a disgusting service.

My order id is 12293209. I had placed a complaint regarding my order. The issue is that the product received is in really bad condition and i want to return it as soon as possible. I am constantly placing complaints since 24 apr 2019, each and every day, but the customer care service always says please wait for 48 hrs but nothing happens. I am providing some complaint ids that i have placed since 24 apr but all of them are pending. The following are my complaint ids-
1555827, 1559079, 1566318, 1559079, 1568210, 1571511.
And none of them are resolved till now. I am calling the m since 24 apr but i am left with no option and placing a complaint in consumer complaint forum. Their services are very bad and always try to postpone as much as they can but this time is too much.

I purchased a pair of bata shoe of rupees 2000/- from a bata store near kalkaji 110019 on 27/3/2019. The time i took them they are fitting me properly. But now they've become more loose, soles are highly pressed due to which my ankle is paining the most then my legs. It's price is slightly high according to the product. I've purchased shoes for the very 1st time from the bata store. Uptill now i've bought slippers. Now i met with a very bad experience help me out in this. Because for me 2000 is not a small amount. I purchased it cz i thought that shoe will not might get me in pain or any such thing.in just 1 month they turn out like this. I lost trust on bata.
I've gone to store for the same but the manager refused he said that the problem is mine. I asked him i washed this shoe 3times a week they get so dirty in just 2 days, i wore them for only 2 hours a day. I cant wash them regularly i don't have that much time i told him about the pain in my ankle and toes legs and about both the soles that are pressed that very much that i can feel the floor. But still he did not agree with this. Is this what you did to your customers??
And if this is so then you must not gave any warranty period on them.
The fact i purchased it was it's warranty that make my self secure that if any trouble against the shoe occurred i'll rectify it from the store.
I have the bill with. Me and i'm not out of the warranty period
Kindly help me out in this.. Please
I want an exchange not a refund with other sports shoe not with the similar one i am not happy with them.

The company was recently fined ₹9000/- for charging ₹3/- for paper bags. The judgement was delivered in apr2019, and it was expected to discontinue the practice. However, the company showrooms still charge the amount for paper bags. On enquiry the store in charge in baner, pune said that the company has not issued instructions for discontinuing the practice. Please investigative.

I had gone to shop at Bata Store. I was told that I could only redeem in multiples of 50, which was incorrect. So, I called up the Customer Care and they promised me 50 Loyalty Points.

They promised me that i will be given lps but it is now more than two weeks and i still have not got any lps. Every time i call them they say that i will get the 50 promised loyalty points but till now i have not got any points. This is cheating on behalf of bata. Request you to please issue promised lps. This is very bad of bata.

I was told that I will get 50 Loyalty Points for false information, but till date they have not given any. It is now more than around 3 months. Boycott Bata!!!

Hello,
My name is anantika and recently i purchased a shoe and two slippers from bata store in cp, delhi.
At the time of billing i was asked to pay rs 3 for the carry bag which came as a shock to me as we all have read the news about bata being fined for doing the same in a chandigarh store.
So i fail to understand why is it still being practiced in delhi? Why and for what am i paying while another customer living in the same country is getting a compensation for the same act.
I want a reason for this discrimination and if needed i can also provide a screenshot of the bill.
Thank you.

This is regarding my order no. 12295118 of naturalizer beige sandals which i bought on 22nd april 2019, they were small in size and i asked for the return of the product. I returned the sandals and asked for refund. On 3rd may they asked for my bank details which i gave to them on the same day. Today is 14th may and i am still waiting for the refund. They won't reply to the mails and when i called the customer care number i have given two reference numbers 1561305 and 1573879 since.
Now they're not picking up the phone also. I don't know how to resolve this issue. This has been my worst online shopping experience. Thinking of going to consumer court if they won't contact me in a day or two.

May 8th 2019 first email sent : dear bata customer service team,
This is with reference with order number 12301169, black loafers for women. Pls note i have received the incorrect product. Name mention on the invoice shows ‘5546150 black women nat closed’ which i haven’t ordered. Appreciate return pick up and send the ordered product.
May 10th 2019 second email sent : dear team, this is highly unprofessional of bata team for not responding. When i called on your toll free number for status check today, your team was blank. As per them shipment is in transit wherein shipment is with me. Appreciate if you can improve on your customer service and support. I need immediate resolution on this request. Thanks!!

I have place a order on 5 may 2019 order number 12303225 @bata.in. And today it's 9th of may. But there is no progress in shipping the order.
I also had made a complaint on 7th of may reference number 1570714 on your website. But there is no reply from your side.
Your customer care number is not picking up the call.
What else i need to do?
You don't option of cancellation of order.
This is a perfect case of harrassment.

And finally when their customer care picked up phone he ensured me of cancelling the order on 10th may,. But its hasn't happened till now..
Worst online shopping experience ever
Please don't waste time at bata online shopping.. It is a nightmare.. It will ruin your money and time

Hi, My self Kumar G, just now bought Slippers from Bata showroom in Ameerpet they charges me 3₹ for Paper Bag. I asked them not charge because it was fined due this same issue in April. but still they charged me 3₹. Total 402₹ . If it want to give Eco Friendly service it should have give Paper Bag with out any cost.Even forum has already fined some amount but still these things are going on .could you please take the seviour action against them.Thanks.Kumar G [protected]

Hi,

I have just purchased some pair of footwear from one of the outlet located in east delhi, preetvihar. And i returned home happily thinning they might have stopped charging fir the paper bag.

But i was shocked because they have included the same in the bill even before the footwear so that customer just overlooked and go away.

At least they should asked if i need the bag or not.

They are doing it deliberately.

Do the needful.

Thanks,
Maneesh sharma.

I purchased hush puppies shoe model number 824-6714. There is a shoe bit and inner sole colour fading problem. I had complained customer care and the reference number is 1567473 and 1571580. But no proper response. Each time when i call they ask all the questions and register new complaint reference number. Can look into this issue as soon as possible.

I have purchased a sandal of bata from sgs mall pune worth of rs.899. The sandal look good in appearance but the quality is of very useless. Why bata keep high price when the quality is not good even then the price is so high. I brought that sandal to home and after wearing again to check i walked it got damaged from side. I want resolution on this or else i want refund back. Reply is expected.

I placed order with bata india limited for two pairs of bata sandals, online, on 3rd may 2019 with bata order id 12301661. An amount of rs. 1778 was deducted from my account.

It is submitted here that surprisingly i received only one of them and that too in a very shabby condition. The box of the sandal was torn from all sides and the box used is not of the same product. Moreover, it was more disgusting when i noticed that the pair of sandal received had right leg of size 38 and left leg of size 39. The tax invoice no. Is dc[protected] dated 4th may 2019. The finishing of the sandal is not up to the mark and one can see threads coming out. The price tag for the pair of sandal is missing. The sole of the sandal is blackened from the bottom as if it has been used earlier.

Such type of negligence is not expected from the brand bata. This is a very bad experience that i have come across in my life. It is certainly not expected from a branded company like bata.

Kindly make arrangements for refund of the amount of rs. 1778/- in my account.

Thanking you.

Yours sincerely,

Manjula baveja

Contact no. [protected]

I had placed an order of bata sandals with reference number os[protected], neither the call center nor the email query people are responding, i have received the product which is not getting fit to my foot size. Bata ensures you'll be delighted with your purchases, but if you're not 100% satisfied for any reason you can simply exchange the order for anything else in store or alternatively have your money refunded. Bata store will not be...