Bata India Complaints & Reviews

This is to inform you that i had purchased an umbrella from bata franchise darshan corp.in thakur complex, kandivali east mumbai 400101 and was under the impression that the product sold in bata store fulfils the quality standards but totally dissatisfied with the quality of the product and have lost a lot of respect for the bata as a brand.
The shop is reluctant to help and support so we have no choice but to complain.

I have purchased a shoes of bata in gurgaon store. After 2 month happened shoes soul creak in back side. I'm surprising that means how can crack soul a branded shoes. If i have already purchased local shoes but not happened its poor quality of bata. So i request that please replace my shoes immediately. I have purchased 3500/
Shrawan
99885545

I bought bata sports shoe from sai footware, 92 g-2, pratap market, new delhi - 110067 on 27.6.18
Within a month by 23.6.18 its sole got off and from same place the upper part is also getting damaged.
I retuned to the dealer on 25.6.18 more than 10 days have gone by but no relief received.
Is the quality of bata has gone down so much.
It may please be replaced on an early date.

My address is:
Dr h sharma
71 dp, jnu new campus
New delhi - 110067,
Mobile no. [protected],
Mail id: [protected]@gmail.com

Dear Sir
Ist Vishal Soni from Kulti (Near Asansol), In the month of march 2018, I had purchased 2 sports shoes of power with same design and different color with payment of Rs 1500 each from
Bata showrom,
Ground Floor,
Galaxy Mall,
Burnpur Road, Asansol (WB).
one for my father and second for myself.. within three month of occasionly use the shole design start coming out saperatly from shoes and after 2 days all other problem related shole are comming out.. Please tell me why should we go with bata if we have to face these kind of problem, we should go with local company atleast we dont have to pay the huge price, in place of 1500 we get it in 500 to 600 each.. Please dont do such type of neglegence that we have to boycut /avoide your brand.. Please solve this problem as soon as possible and find the attached video of the shoes ..
Thanks & Regards
Vishal Soni
[protected]

I purchased irena shoes of naturalizer worth rs4500 from bata store connaught place. The store person asked me to but paytm voucher worth 2500 so that i get cashback of 550rs but i received only cashback of rs125 and the rest cashback of 425rs is not received. My promo code or voucher is showing continuously not applicable. The paytm persons also didnt didn't respond satisfactorily on enquiry. Kindly look into it. Encouraging customer to buy a voucher but not giving what it shows is sheet disappointment. My voucher code is v[protected]. Contact no. [protected]

I purchased a bata black shoe from bata shop of ml plaza, agartala, tripura in the first week of may, 2018. Later only after one month (First wee of june, 2018) it came into notice that external pigment (Black layer) are coming out from the outer surface of the shoe. Details about the no of shoe mentioned here.
Please do the needful in this regard as i can sustain my belief on bata, the company with which i am attached since my childhood (At least for 30 years)
851-6288
101/0203
09/17
Size 9

I am vijendra babu and i have a problem to tell, may 22nd 2018, i tried to purchase chappals with this gift code - v[protected] worth (Inr500) at bata showroom khammam, telangana.

But unfortunately i did not purchase anything there shop keeper cancelled my purchase but my coupon status showing already consumed because of their internal technical issues, i have spoken to bata care and they always told me wait and my request is on process. I'm always getting same reply from them till now. So please help me.

I sent a mail to in-customer. [protected]@bata.com, but my mail was not attended, toll free number is not working also.

The shoe 824-6810 was purchased by me on 17/06/2018 from bata outlet at grand hotel, kolkata.
After wearing it for few hours, the shoe gave me severe ache as the the shape was very uncomfortable for my feet.

I went to the store, the cashier misbehaved with me stating that as i have used it once so they will not exchange it.

I really do not understand what is the point of 15days' replacement policy as you guys are saying that a shoe is used? Should i keep it in the cupboard? Only then you will replace it?

Could you please tell me what to do with this defective shoe worth 4000 rs? Do you guys think your customer’s money is nothing to you? Is the way you behave with your customer? What is the meaning of 15 days replacement policy mentioned in the invoice?

I want my shoe to be replaced as early as possible. Tell me how it can be done? Or i want a full refund.

Sir
My husband bought a leather sandal on 3-april-2018 worth rs. 1301 (Include tax) from bata shoe store, rashbehari avenue, kolkata. After that we travelled to bilaspur and within 3-4 days after using the sandal the upper leather peeled out. We went to bata store in bilaspur but they told to contact the customer service.in that course of time we lost the cash memo. I came back from bilaspur after 1 month n went to the rashbehari avenue branch. They gave me their address n said they cannot exchange or replace the sandal without cash memo. So, i would like to request you to kindly provide us the copy of the cash memo n request the rashbehari avenue store to do the exchange.
Looking forward for your positive n quick response. Here are some of the details and attached the slips
Store - 204, rashbehari avenue, kolkata - 29
Article no[protected]

Dear sir,
I have bought one ladies handbag dated 08/04/2018 at brookfields bata showroom coimbatore.
Invoice number cm17c[protected]
Price rs 2999
This bag handle connecting screw was damaged. So i am not able to use this bag.
So kindly give approval to change the product as soon as possible.
My email address [protected]@gmail.com
[protected]

I have purchased a shoe of Rs. 1949/-( hsn-[protected])as on[protected] but unfortunately, its sole damaged which is supposed to be normal . So, i have to go store no-51 where i was purchased with my invoice at barasat, I have tell them and show them the shoe condition to their sales excecutives cause of that there was no store manager at evening time. They told me that it will b solved after 7 days minimum with bad body language and loudly, Then i call customer care of bata, cs care excetutive named AKHIL jI want to speak with sales person but they denied to received the call . on that time akhil ji create a crf no- 64892 against my issue, He told me it will b solved by 24 hours,

After waiting i dont have received any call from bata store end, on the next day evening i call cs care again, cs care excecutive tell me to go my nearest bata showroom to exchange or repaire my shoe against crfz no.

I reached to my nearest showroom which is situated at dackbanglow more barasat, store manager was not present there after a long time he reached the station with hi DM, I request him to short my problem he argued with me and and behave in un natural way, he shouted on me at floor, and tell me that i am drank person which is absolutely wrong, i have never take alcohol in my life,

His DM also support him,

Now i am speechless to see a BATA store manger behaviour and He also tell me to get out from his store, He also Try to b with Physical way, its all capture your cctv at floor,

Is this correct to bahave like this with a customer.

I need apology from that store manager in written .

Please look in to this issue on urgent basis.

Dear team,

i have purchased sport shoes from your store (MI road JAIPUR, RAJASTHAN, INDIA). having trouble during walk the shoes are pinching my foot (at sole). and i cant walk after wearing this shoes. i have brought just one month ago and i have not wear more than 10 times.this is very bad experience for me, i have brought many times shoes from you but there was no complaint. this shoes is not comfort.

my mail ID is [protected]@gmail.com
contact no. is [protected]

My order no.[protected]Black pumps) order done near by 2-6-2018. My change request done compliant no. 1163803 dtd 5-6-2018 today is[protected] still order not reverse picked and not delivered the right item. Called 10 times but not action taken from customer support, all are making fool, money has fully paid but not got the right thing its totally nonsense, why i m not getting right thing is this the way of work of big company not good for better service.
Cont no. [protected] / [protected]

Dear Customer,

This is to inform you that the merchant has initiated the refund process for order number 12189037 for your transaction on http://www.bata.in. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation. ( mail received by BATA. on 21/6/18)

What a service. The order was placed on 24/4/18... Reverse pick up was arranged on 5/6/18 after regular follow up. And on 21/6/18 instead delivering the changed size they are initiating the refund. We purchase online to get the product, not for mental harassment and to get the money blocked.

We are a corporate and our office in hyderabad is organizing an event at a government school and we wanted to distribute sports shoe for all 125 kids, we visited your store in tolichowki hyderabad and this mr. Rafiq (Mobile number [protected]) asked me to pay the advance of all 125 shoes and we did pay before a month and the delivery was promised yesterday, now the event is planned for today at 4 pm at the school and this mr. Rafiq is not responding to our calls since yesterday. The event planned is huge and we have all media coverage for this activity.

Be ware - we will wait of another 1 hour and if the delivery does not happen then we will be forced to inform media, police complaint will be given and on social media the posts will be put about all this.

Regards
Zakir

I placed an order with bata and requested to return for four times. The reverse pickup is not done and it has been 3 weeks that i am waiting for the return pickup and refund money in my account. The order number is 12200973. Please help me get the return pickup and refund. I am not asking for much, but my own money back in my account.
Please see the below my complaint no.

Reference no.1153907 date 31.5.18
Reference no. 1157243. Date 3.6.18
Complaint date 15.6.18
Reference no. 1175454. Date 18.6.18

Looking forward for your positive reply.

Thanks & regards
Alpna chaudhary
Contact-[protected]

Customer service in bata bangalore is going down. Showrooms especially in hsr layout 27th main and bommasandra are very bad. They don't even attend to the customers. Very reluctant to check the availability of sizes. Out ask them for a size, without even checking the say no. Generally they all are very rude. Generally most of the customers are disappointed

I Abhay R kulkarni working in commercial Department Procurement CELL for the last 25 years in dalmia cement bharat limited

I have been using the Bata shoe for so many years and also recommended the user to use the same for safety of the employees wellness

The Quality of the Product is very much good.

Recently i had been using a safety shoe which has been issued to me during the month of February 2018 and to my surprise the shoe sole got cut at the bottom and very horrible situation as we cannot recommend your product to our user now

Kindly arrange for the replacement at the below address .

Solicit your immediate action in the matter.

Thanks & Regards

Abhay R Kulkarni
Dy Manager - (Purchase)
Dalmia Cement (Bharat) Limited
Chinnakomerla - Village
Mylavaram (Mandal)
Kadapa (Dist)
Pin - 516433 (A.P)
Tel:[protected]/04

mobile [protected]

I had purchase power walkon shoes from bata shop satara road but inside cushion was teared with in few months and manager of the shop nor other employes was even entartain the customer to solve any query or help to solve any problem they rudly reply for each question we just wanted to know that weather we change that cushion or not we belived on bata brand hence we expet for good service at least

I purchased a bata sports shoe on[protected] from the jadavpur 8b bata showroom at 27g, raja s. C. Mallick road, jadavpur, kolkata, west bengal. I tried the shoe on[protected] and found that one of the pair was defective and as i was out of station at that time, i had to purchase a new pair of shoe for immediate use. As soon as i returned back kolkata on[protected], i approached the jadavpur 8b bata showroom for replacement of the shoe. The salesman in the showroom immediately agreed that one of then pair was defective and it was liable to be replaced. But unfortunately, some sri biplab das, a gentleman introducing himself as the manager of the showroom, came forward and misbehaved with me for my attempt to get the shoe replaced. He even went on saying that i was a liar and my intension was only to get a new pair of shoe after my purpose was served with the old one. The shoe couldn’t be replaced and i had to leave your showroom being totally insulted and frustrated of facing a man like him who is supposed to handle customers in a reputed concern like yours.
For your information, i wish to mention that i am a 50 years old respectable citizen of india and not at all ready to digest abuses like this from your store manager, that too for a shoe of rs. 1499/- only. The members of my family are customers of bata since the time i was not born and only an arrogant, ill-behaved store manager of your concern has no right to shatter the sentiment i cherish regarding the brand ‘bata’.
I would request you to look into the matter and redress my grievance.
I solicit an early reply from your end.
Thanking you,
Bhaskar bhattacharya