Apr 28, 2018
Updated by Harshala Mhatre Hi Team,
PFB email received from bata.i am not happy with the resolution provided.
Request to kindly intervene.
Dear Customer,
Greetings for the day
We thank you for being our valuable customer and appreciate your feedback.
With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect.
In this instance we regret to inform that that the product cannot be considered for a repair or replacement.
We value you as our esteemed customer and look forward for your continued patronage.
In case of any further concerns kindly write back to Customer.[protected]@bata.com and quote the complaint reference number 1117325 for all your future correspondence.
Regards,
Customer Service Team
Bata India Ltd.
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Why you people are forwarding same emails to me...????
If it's wear and tear case as per your email states.Are you trying to say that if your product gets damaged by any use you don't provide any warranty period for that.??
If so then there is no use of buying any products from Bata. Same will be suggested to my Friends and Family to not to buy any products from Bata as you people cheat your customers. Being old brand we trust while buying any products from Bata. But that trust is not kept by Bata.
I will post all the communication happened between you people and me in Facebook and watsapp.I had already raised my concern in consumer Court you people are already aware of that.I will make sure this all things should be know by all customer so that other people will also know reality of your brand so called "Bata"
I don't know anything my footwear was within warranty So I want replacement or refund for my product...let it be any case wear ND tear etcc etc..
I don't want any communication only on email I want a call back from your end.
Regards,
Harshala
