Bata India Complaints & Reviews

May 01, 2018

Updated by umar7007 [protected]

Apr 25, 2018

Updated by Monian Iyer My name is subramonian and am aged 65. i am a retired bank official and am using exclusively bata products for more than 40 years. seeing my attachment to this product, my children and family members numbering 5 are also addicted to this product.

I bought a chap-pal costing around 700 some 10 days back and while paying the bill, i was told that i am eligible for some bonus points which entitles me for some reduction in price.

luckily, i had been today to your nagercoil shop with my wife and selected some 3 pairs of chap pals. when i told them that i am eligible for some reduction in price. unfortunately i did not carry my mobile, since i reside very near to the showroom. they wanted the otp for the concession and i told them that i shall be coming back soon and requested them to keep the items separate. this happend at 6.30 and now at 7.30 when i went to collect the items, they picked the items from the shelf. I told them, dear friend dont make me come once again, i am not sure about the items, since it was selected by ladies. his immediate response was, were you not there when they selected. I told them, it is not my role in the selection and my role was to pay the bill only. the counter fellows response was evasive and was very rude in his behaviour.
i have been purchasing from them for long and the earlier persons were customer friendly and were also polite, though i did not expect that from them. since it is a period of time, many of them are known to me personnally and this present guys are rude and adament. perhaps they are paid high whether or not there is business apart their commission. i am really sorry and i had to tell them, dont bill the items and i dont want to buy it when you are here.
i am registering this as a complaint and wish that the persons incharge now in your nagercoil branch is also appraised of this. i want them to feel sorry for their indifference.
perhaps, if bata is also not bothered, i cant help. iwant to hear from you as to whether you expect me to go for bata in future or not. the guys there should repent and say a sorry in addition to delivering the products home as a sort of punishment.

i plan why i should not request all my friends in whatsup and facebook to desist from moving away from bata products. also if i dont hear hear your confirmation, i intend to upload the crux of this letter in the web.

subramonian - [protected]

Apr 25, 2018

Updated by Monian Iyer My name is subramonian and am aged 65. i am a retired bank official and am using exclusively bata products for more than 40 years. seeing my attachment to this product, my children and family members numbering 5 are also addicted to this product.

I bought a chap-pal costing around 700 some 10 days back and while paying the bill, i was told that i am eligible for some bonus points which entitles me for some reduction in price.

luckily, i had been today to your nagercoil shop with my wife and selected some 3 pairs of chap pals. when i told them that i am eligible for some reduction in price. unfortunately i did not carry my mobile, since i reside very near to the showroom. they wanted the otp for the concession and i told them that i shall be coming back soon and requested them to keep the items separate. this happend at 6.30 and now at 7.30 when i went to collect the items, they picked the items from the shelf. I told them, dear friend dont make me come once again, i am not sure about the items, since it was selected by ladies. his immediate response was, were you not there when they selected. I told them, it is not my role in the selection and my role was to pay the bill only. the counter fellows response was evasive and was very rude in his behaviour.
i have been purchasing from them for long and the earlier persons were customer friendly and were also polite, though i did not expect that from them. since it is a period of time, many of them are known to me personnally and this present guys are rude and adament. perhaps they are paid high whether or not there is business apart their commission. i am really sorry and i had to tell them, dont bill the items and i dont want to buy it when you are here.
i am registering this as a complaint and wish that the persons incharge now in your nagercoil branch is also appraised of this. i want them to feel sorry for their indifference.
perhaps, if bata is also not bothered, i cant help. iwant to hear from you as to whether you expect me to go for bata in future or not. the guys there should repent and say a sorry in addition to delivering the products home as a sort of punishment.

i plan why i should not request all my friends in whatsup and facebook to desist from moving away from bata products. also if i dont hear hear your confirmation, i intend to upload the crux of this letter in the web.

subramonian - [protected]

Apr 23, 2018

Updated by Rameshwarappu My contact number is [protected]. Email id is [protected]@gmail.com

Apr 25, 2018

Updated by Harshala Mhatre I had shared email from [protected]@gmail.com. On 23rd ND 25 I received 3 emails but till date I had not received any resolution on my complaint
Complaint no : 1117325.
PFA email conversation.

Kindly update asap

Apr 28, 2018

Updated by Harshala Mhatre Hi Team,

PFB email received from bata.i am not happy with the resolution provided.

Request to kindly intervene.

Dear Customer,



Greetings for the day



We thank you for being our valuable customer and appreciate your feedback.



With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect.



In this instance we regret to inform that that the product cannot be considered for a repair or replacement.



We value you as our esteemed customer and look forward for your continued patronage.



In case of any further concerns kindly write back to Customer.[protected]@bata.com and quote the complaint reference number 1117325 for all your future correspondence.





Regards,

Customer Service Team

Bata India Ltd.







Confidentiality: This e-mail and any attachments hereof are confidential and may also be privileged to Bata India. If you have received this email with or without any attachment/document and you are not the intended recipient of this communication/ attachment, please notify the sender and delete this message alongwith any attachments/documents from your system. If you are not an authorized recipient you must not use, disclose, distribute, copy, print or rely on this email. If you are the actual or the intended recipient, you are required to maintain the highest level of confidentiality of the contents of this mail as well as the documents attached herewith.
Disclaimer: Email transmission cannot be guaranteed to be secure, error-free or virus-free. Although Bata India Ltd routinely screens mails & attachments are scanned for all known viruses at the time of transmission, however as a recipient you are yourself responsible for checking this email and any attachments for viruses and Bata India Ltd accepts no responsibility for any damage caused to your systems or for loss of data caused by any virus. Bata India Ltd does not accept liability resulting from errors or omissions in the content of this message following email transmission. If verification is required please request a hard copy version. If this email is of a personal nature, any views expressed are solely those of the author and are not made in the course of the author's employment with Bata India Ltd.

Why you people are forwarding same emails to me...????

If it's wear and tear case as per your email states.Are you trying to say that if your product gets damaged by any use you don't provide any warranty period for that.??

If so then there is no use of buying any products from Bata. Same will be suggested to my Friends and Family to not to buy any products from Bata as you people cheat your customers. Being old brand we trust while buying any products from Bata. But that trust is not kept by Bata.

I will post all the communication happened between you people and me in Facebook and watsapp.I had already raised my concern in consumer Court you people are already aware of that.I will make sure this all things should be know by all customer so that other people will also know reality of your brand so called "Bata"

I don't know anything my footwear was within warranty So I want replacement or refund for my product...let it be any case wear ND tear etcc etc..
I don't want any communication only on email I want a call back from your end.

Regards,
Harshala

Apr 23, 2018

Updated by ankitapal160y Hi,

I have forwarded my previous emails to in-customer.[protected]@bata.com for reference.

You can revert back to me on my email id.

Please let me know how you are going to help me on this.

Thanks!

Apr 25, 2018

Updated by ankitapal160y I did not receive any update on this yet after sending multiple followup emails.
Could someone please let me know whatever update you have on my issue?
Really did not expect this sort o[censored]nprofessional behaviour from the company.

May 19, 2018

Updated by ankitapal160y This is to inform that my issue is now resolved and the respective bata outlet allowed me to buy a new pair of shoes and deducted the price of the defective pair from it.