Bata India Complaints & Reviews

Address: Thane, Maharashtra, 400601

To whomsoever it may concern,

Recently i have brought one of your products (Artical number[protected], dept & plan - cntr / 7396x, size - 25.4 cm) from r-mall-thane on 12th dec 2017. I was unhappy with the experience due to the following reasons.
1. Despite being a perfect size my foot used to slide out from the top.
2. The balance of the heel is not proper, every time i am out of balanced
Due to above grievances i wanted to replace this model with another one. I have also communicate the above mentioned grievances to the sales person & he acknowledge the same. He has asked me to take approval from company.
Kindly find the images of the same.

Request you to give your approval.

Thanks.
Regards,
Rupal thale

Feb 22, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Bata India Customer Care's response Hi Rupal, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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Address: 452007

I regularly use bata doctor slipper this time it tored into from middle corner fingure kindly request you to replace my product as soon as possible because my mom doesnt wear any other slippers rather than an bata doctor slipper vvvv very bad experience this time n bad quality product this time personally advive to give focus in your product as well as complaints

Feb 22, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2018

Bata India Customer Care's response Hi Bhavesh, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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Address: Nagpur, Maharashtra, 0712

Sir,
It is stated that i get a voucher of bata from sbi credit card rs.500/- and i given voucher your employee in bata store, sitabuldi, nagpur, i choose discounted shoos they check my voucher on line and says that voucher is not allowed for discounted shoos but my voucher redeemed but purchase cancelled please look in to the matter and reverse the same.

My voucher no. V[protected]

Mob. [protected]

[protected]@ gmail.com

Feb 24, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Bata India Customer Care's response Hi Sanjay, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: AMAZON

Dear sir,
purchased a bata shoe pair bt with in hardly 2 months o[censored]ses it shows poor quality or duplication as torn off badly from sole and pasting removed, disheartening to see don't thing if buying from amazon specially Bata products after this experience.
if any possibility services after sale pls look into.
My No.[protected]

Mar 1, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Bata India Customer Care's response Hi Mohit, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

Jan 22, 2018

Updated by mohit guru Bata India — disappointed by bata product

1 Review
Mo mohit guru on Jan 15, 2018 Mark as Resolved

Dear sir,
As u told me, i am sending u bill copy purchased a bata shoe pair bt with in hardly 2 months o[censored]ses it shows poor quality or duplication as torn off badly from sole and pasting removed, disheartening to see don't thing if buying from amazon specially Bata products after this experience.
if any possibility services after sale pls look into.
My No.[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.bata.in

Dear bata, i bought shoes 20 days ago from gip noida, which was naturalizer shoes of rupees 4300 for my mom (Because she was advised to wear soft shoes, but aftear using these my mom's feet pain is worst), i realised the elastic of shoes is not proper. I have used so many products from bata. But this time you guys really disappointed me, i need 100 % replacement. Kindly don't break the faith and relation which i have upon bata. I request you please please process my thing as soon as possible. And turn this replacement in 100 %. I hope you will understand my point.
My email id: [protected]@gmail.com

Feb 15, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

Bata India Customer Care's response Hi Shalu, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

Jan 16, 2018

Updated by Shalu Rana Your shoes are not worth for money...i want 100% refund as soon as possible!

Jan 24, 2018

Updated by Shalu Rana Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced.

We assure you of diligent service and look forward for your continued patronage.

Kindly note the details of your complaint for all your future correspondence.

Customer Name: Ms. Shalu Rana
Contact Number: n/a
Complaint Number: 1054523
Article Number:551-9175
Claim Number: CRFZ17531

Regards,
Customer Service Department
Bata India Ltd.

Join BATA CLUB, our exclusive Customer Membership Program to Earn Cashback Points and Enjoy Special Benefits.

To register, give a missed call on [protected]

||Bata Club || Hush Puppies Signature Club || Footin Fashion Club ||

Disclaimer: This email, and any attachment, is confidential to the addressee. If you have received this email and are not an authorized recipient please notify the sender and delete this message from your system. If you are not an authorized recipient you must not use, disclose, distribute, copy, print or rely on this email. Email transmission cannot be guaranteed to be secure, error-free or virus-free. Although Bata India Ltd routinely screens for viruses you are responsible for checking this email and any attachments for viruses and Bata India Ltd accepts no responsibility for any damage caused to your systems or for loss of data caused by any virus. Bata India Ltd does not accept liability resulting from errors or omissions in the content of this message following email transmission. If verification is required please request a hard copy version. If this email is of a personal nature, any views expressed are solely those of the author and are not made in the course of the author's employment with Bata India Ltd.

Jan 24, 2018

Updated by Shalu Rana This is what you called your customer support? that "Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced"?

This much favor you do to your customers? I need to return the product and want a refund!

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Address: Chennai, Tamil Nadu, 600020

I had gone to bata india adyar circle chennai tamilnadu on 16th dec 2017.

I bought two slippers for a total amount of rs.6300/- vide voucher no. Cm[protected] & cm[protected] dated 16.12.2017.

I had 7 bata vouchers of rs.500/- each totalling to rs.3500/-which i got it from hdfc bank towards redemption of my rewards points.

All the 6 vouchers got redeemed against the bill except the voucher no. V[protected] for rs.500/- for the reason it is already encashed. I told the cashier that the voucher was given to me only on 15th dec 2017 and i did not use it anywhere. The cashier asked me pay the balance rs.3300/- and to check with hdfc bank regarding the same.

I called hdfc bank and they asked me contact customer care [protected] regarding my query. When i contacted them they said the voucher has been encashed on 16th dec 2017 only at the time of the purchase at the same outlet.

When i contacted the outlet they said they have sent mail to hdfc to revalidate the voucher. But hdfc confirmed that they have not received any mail. The compliant no of bata is 633080. Till date my problem is not solved. When i try to contact bata customer care [protected] once i tell my mobile no and name they are disconnecting the call.

Kindly arrange to solve my issue at the earliest.

Feb 14, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Bata India Customer Care's response Hi Narashan, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

Jan 17, 2018

Updated by narashan Till date my compliant has not been solved not anybody called in spite of sharing the contact number

Feb 16, 2018

Updated by narashan Till date my complaint has not been solved. It is two months that the incident happenend. Irresponsible way Bata is acting. Every time customer care people tells that it will be solved within 24 hours . No result.

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Website: www.bata.in

I had purchased a bata gift coupon online in apr 2017. We i
Had been to the bata store (In coimbatore) to redeem the same i was informed by the salesperson that the coupon was already redeemed. The salesperson advised me to contact the bata customer care. When i contacted them they asked me to post the invalid coupon to the (Reference number of the service request 910309) so that the can send me a valid coupon in exchange. I had sent the coupon thro speed post (Reference number:et[protected]in) to the gurgaon office. There was no response from the company since then.

I had checked with them again in june 2017, they said they were working on the issue and gave me another reference number :913078.

I called them last month the customer care executive said that he would resolve the issue within a day, but the issue is still open

Its been over 6 months, its so degrading for a company like bata to react to customer request in such a way. I'm totally not pleased with the way the company has dealt with the issue.

Feb 21, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Bata India Customer Care's response Hi, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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B

beulacharles

from Delhi, Delhi

Jan 18, 2018

Hi,

Please find below my contact details:

Email: [protected]@gmail.com

Reply

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Address: Bangalore, Karnataka, 560103

Website: Bata.in

I bought a shoe for my daughter in november from your orr (Bangalore). It didn't fit my daughter so i went to get a bigger size. A size bigger was not available and as it was on discount i was required to call/write customer care to get an exchange number against the article number of the discounted product. Since then i have been writing, calling your team and every time they provide me exchange number for some different article number. I have been to your store and they are non cooperating as they say i must provide the correct article #. I have been writing so many emails to bata's cc team along with the bill copy and product picture and mentioning the article number so that they don't do any goo[censored]p and provide correct exchange # for correct article, but cc team has turned unresponsive. It's been 2 months now that i am following up for this small issue. Not sure even now my concern will be addressed or not!!

Feb 24, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Bata India Customer Care's response Hi Parom, We apologize for the inconvenience. Request you to share the email ID from which the mail has been sent so we can track the same.

Jan 13, 2018

Updated by Paromdas I spoke to someone called Sneha on 11th of January 2018. I had to explain her all the activities in detail all over again.
After that, she assured me of the exchange number withing 24 hours. It is more than 48 hours and I havenot received any email from Sneha or anyone from Bata.

I am fed up with Bata overall. They are hopeless. I am going to write negative reviews about Bata in every possible media. Disgusting and pathetic customer service. Sure to bid TATA to BATA.

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P

Paromdas

from Chennai, Tamil Nadu

Jan 11, 2018

My email id is - [protected]@yahoo.com.

Even yesterday I called up CC and spoke to Sneha. She assured me that positively I will get the exchange number within 24 hours. But no email from Bata and its more than 24 hours.

Very sad with your query resolution. My simple query has become a major grievance.

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Address: Ahmedabad, Gujarat

Name - satyam verma
Emp id - [protected]
I completely 2 years in bata store 4d square mall. I required my uan no. So i requested to you please give me and i last month requested to manager i say to manager please give me uan no. And he dnt response me and after some days come back and i goes to after some days then also called me give some wastes reason

Bata India customer support has been notified about the posted complaint.

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Address: 600016

Sir,
I purchased a shoe on 18.12.2017 evening rs. 399/- at your ashock pillar branch (Chennai),
Last week am noted the shoe was damaged, i contact your branch but unfortunately the bill was missed. Your staff advice to register a complaint through online.
I attached a damaged shoe photo copy, please replace the shoe and send a soft bill copy
Note: refer my mobile number: [protected]

Thanks & regards
P kalaimani
+[protected]
[protected]@gmail.com

Feb 27, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Bata India Customer Care's response Hi Jinaraja, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

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A

Anubrata Pani

from Delhi, Delhi

Jan 10, 2018

Hi bata company started manipulating customers. Still i am waiting for the resolution. You people are saying it an accidental. How it can be possible. I have given 1700/- for this shoes. You sold me a damaged shoes. I will escalate this every where.

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Hello team,

I'm sorry to say this. Yes you read the email subject right.

Earlier a trusted customer of Bata, now I'm a frustrated customer.
Thanks to the customer care response received.

This is regarding my order ID 12159865.

1. I ordered for a size 3 sandals, received size 7 instead . Not my mistake.
2. Called up customer care, they assured me an exchange.br...

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Lost the bill of the product. Provided the date and month and year of the purchase. They refused to check a the online bill. We had to change the size of the show which i gifted him. He took it to bangalore but wasn't fitting him. After 5months they came back to chennai but lost the bill. The branch workers refused to check from their data. The kid (My cousin) loved the shoe... But disappointed with the size. Please reply soon with a solution.

Feb 10, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Dec 30, 2017

Updated by sanjoo random It's a gift so please let me know if there is a solution. It's so fresh that he never wore it other than the time he check the size. Please help me

Verified Support

Jan 02, 2018

Bata India Customer Care's response Hi Sanjoo, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

Jan 02, 2018

fiza Tariq's response 1 pair of cosmos sandal article code no 64041920 purchasedvide invoice no. CM[protected] DATED 4TH October 2017 from bata showroom rangmahal chock 41, TT Nagar Bhopal MP

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F

fiza Tariq

from Hyderabad, Telangana

Jan 10, 2018

I have purchased a pair of sandal from Bata showroom at TT Nagar bhopal. Due to poor quality of soul material it got damaged from soul and its upper portion also got damaged.
I have complained the matter with the dealer within three months of my purchase date but straight forward he refused to replace the same.

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I purchased a bata footwear (Article no.551_3831-040 worth rs.899 through your showroom located at kottayam, kerala on 1-9 17. We as a family are regular customers of bata and we purchase footwears only from your showrooms. But to my great disappointment this time, i coud use my footwear only five times. It got teared and sole peeled off just after my fifth use. All this happened in this 40 days of my purchased. Regarding usage of footwear-it was for casual use. I used it 5 times during casual outings. No rough usage was done. Inspite of effort from my side to keep it safe, after fifth use, it just teared. But as i was out of station, i could'nt come back to kottayam to register my grevances. By the time i reached back, it was past 60 days, and salesman rejected my complaint and explain me his inability to accept the same. He also informed me about the outline complaint registration facility available for bata customers. Kindly do the needful, hoping a proper response from bata team.

Feb 6, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Bata India Customer Care's response Hi, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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Address: Kolkata, West Bengal

Bought a bag from the store (Details in the attached cashmemo). Initially we were informed by the store personnel that the sling was missing. The very next moment after searching they said that they have found it. But on returning we discovered that instead of blue sling we have been given a black one. This kind of foul business of fooling customers is not expected. Demand immediate redemption of our grievances and harrassment.

Feb 16, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Bata India Customer Care's response Hi Ishanee, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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zeba rizvi

from Bengaluru, Karnataka

Jan 3, 2018

I purchased bata power shoes no. 5598_9128 from the registered show room at shaheen bagh Delhi. On 17/12/2017. Hardly i used 3 or 4 times for walking. The shoe is starting to torn out. What should I do? Kindly register my complaint against my product, and solve my problem as soon as possible.

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Address: Erode, Tamil Nadu, 636315

Am already register the complain at 14.12.2017 and so for (23.12.2017) there is no proper update from customer support.

Am very big disappointed to bata support. There is no proper replay from bata side.

So for, am talking more then 10 your customer people. But there is no effective replay from bata side. Each and every day am touch with your people but am very big upset.
Note : frankly says : i will not suggest your product to my friend circle for sports usages.

My register bata complaint id is :1023532

Feb 3, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Bata India Customer Care's response Hi Dinesh, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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Jumijumi

from Changanacheri, Kerala

Jan 3, 2018

I brought a shoes(ladies)article no.[protected] price 899. After 2 use my shoe is peel off.I brought this shoes on1-9-2017 unfortunately I could not report the complaint in bata showroom before 60 days because I am staying in a hostel, my family also the customer of you .I trust your company very much, so please exchange my shoe

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I received a text message on my mobile number registered with bata about a discount offer of rupees 200/- on shopping at bata store. The message clearly mentioned that a discount of rs. 200/- would be given on shopping at bata. But when i tried to avail the offer i was told that this coupon can be availed at vlcc and no discount in bill can be provided by bata. This was really unfair and not expected at a brand like bata. I am attaching the screenshot of sms i received with this message. I want redressal of this issue as soon as possible. I traveled to that bata store only to avail the discount offer which was denied to me. I am really disappointed with bata

Jan 26, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Bata India Customer Care's response Hi Sheena, We have replied to you on facebook.

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Address: Kolkata, West Bengal

I purchased a ambassador shoes from a bata outlet in kolkata sometime in april this year 2017. I have hardly used this shoes but a crack in the sole of one of the pair has developed and a piece has fallen off the heels. As i am a resident of imphal, i went and enquired from a bata outlet located at thangmeiband. But they explained their inability to help as they are only a franchisee.
I am really surprised and heart broken. Bata ambassador is my favourite and have been using since my teens. Alas, the quality this time is really bad.
I need a replacement.
Unfortunately, i have lost the receipt. But as far as i remember i used my debit card and it can be retrieved hopefully.

Jan 22, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Bata India Customer Care's response Hi Kunjo, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

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Address: 411021

Website: Bata

We have purchased 2.5 months back sandles from bata. After just 15 days it started smelling due to sweat. We did not wear it for about a month and then again started wearing it - again the smell started coming. People around teased me for the smell.

I went to the shop and told them about this - but they said it is not a manufacturing defeat - so they cannot do anything about it. I kept the sandles and the stores - which they kept happily.

Can you look into this conpliant and address it.

Jan 23, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Bata India Customer Care's response Hi Rajesh, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

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Address: Jalaun, Uttar Pradesh

Sir,
I bought a pair of shoe from bata, shop name alka shoe store rajmarg orai (Jalaun), shoe model 851 6489 on 1/12/2017, for rs 1299/-. The shoe did not last even 15 days and got damaged. It is not good to sell such a low quality product by a branded company like yours.in this regard i request you to file my complaint and make arrangement for replacing the same.
I have attached the photos of bill and the shoe.

My contact details
Address:
Anil kumar rathore,
Qtr t. V-ii, north-eastern hill university, permanent campus,
Mawlai, shillong–793022 (Meghalaya).

Email id: [protected]@gmail.com

Jan 22, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Bata India Customer Care's response Hi Anil, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

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Address: Gurgaon, Haryana, 560054

Website: bata.in

Hi bata team,

This with regard to order #[protected]Hushpuppies shoes) purchased on 8th november for rs. 2799, since the quality of the product was not good had to return, started the process of returning on 4th dec & finally article was received by bata on 11th dec via blue dart, awb tracking # is [protected].

It is almost two weeks and i have not received my refund amount. First they said they will return...

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Bata India Complaints & Reviews

File a complaint to Bata India

Bata India reviews & complaints page 61

complaint about bata shoes

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doctor scholl

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voucher redeemed but purchase not made

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disappointed by bata product

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naturalizer shoes

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gift voucher

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bata coupons

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following up since 2 months to get exchange number against article number

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uan

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shoe damage

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received wrong size item and worst customer service response ever!!

sport shoe (kids)

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regarding replacement of bata footwear

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bag

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bata canvas shoe sole open issue..

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misleading advertisement by bata

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ambassador shoes

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lagos sd 64041920 (sandals)

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replacement of shoes model 851 6489 (size-8)

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refund not received

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