Bata India Complaints & Reviews

I am a shareholder of bata and i have not received the 20% discount coupons since 1 year

Hey,
I have purchased a pair of shoes from bata store no [ CM[protected]] Abulane, MEERUT
Article number : [651-6058 ] its only few months done i am using these shoes .
And now its been damaged the quality got so poor i am sharing the condition of the shoes.. kindly help me and tell me what is the best for me you can do . I also went to the store from where I purchased, they sound helpless for me
Looking forward for your soon response

Complaint already registered damaged footwear details .hsn ode [protected] arial san 05. photos of invoice and footwear attached.

I had purchased two pair footwear from m/s naz trading balussery kerala(32) on 01/10/2022 vide invoice no.CM[protected] amounting rs.2198/-.
one footwear broken while using one weak before due to poor quality of material . we approach the show room today but showroom not willing to replace or repair the footwear. my daughter used the footwear 30 to 40 days only within four months. hence please replace or refund the footwear at the earliest.

I have ordered 4 pair of shoes on August 2022 and returned all of them due to size issues. But received refund only for 2 shoes and pending refund for other 2 shoes for the past 6 months inspite of sending more than 25 emails regarding the same.

Order ID - BW[protected]
Suborder ID - BW[protected]
Order Purchase date - 09 Aug 2022
Order Refund value - 1199.2

Order ID - BW[protected]
Suborder ID - BW[protected]
Order Purchase date -09 Aug 2022
Order Refund value - 559.2

Hi Team,

I was trying to order a product via BATA online portal but the order got failed and the amount got debited from my account, I am trying to get back the debited amount for the past one month but there is no proper response from the BATA team I have attached the sample mail which I received from them. Whenever I tried reaching customer support getting the same reply from the BATA team and the issue was not yet resolved. Kindly help to fix this issue

Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 2799

"Dear Damodharan Sundar,

Greetings from Bata!

This is in reference to our interaction. We completely understand your concern and appreciate your patience and understanding in this regard.

Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 2799

We would like to inform you that your refund has been delayed due to an unforeseen technical issue. Whilst such technical issues are rare, we are grateful to you for bringing this delay to our attention.

Please accept our apology once again for the inconvenience caused. We have immediately requested our backend team to initiate the refund again. As shared before, post a successful refund initiation, the refund usually gets credited to your original source credit card/account/wallet within 5-7 working days.

We assure you that one of our customer experience consultants shall be personally looking into this matter now until this is completely resolved.

Your reference number is 485640 for any future correspondence in this regard. Should you require any further assistance, please feel free to reply to this email. We thank you for your patience and hope we can retain your goodwill in the future.

Sincerely,
Geetika
Customer Service Department
Bata India Ltd.
"

Hi - i am a shareholder of Bata India. However, i havent received the shareholder discount code for the current year

I ordered a men's shoes from Bata website on 23rd October 2022.
I hardly used it for 4 times in special occasions and now I can observe there is develop in a crack or it is starting to tear up.

I sent mail regarding this to customer care and they are not accepting my request since it is more than 90 days but I used this only for 4 times from when I purchased and they can do an physical inspection if they need.

I really felt I got cheated with the brand name BATA and regret choosing this product.

Please do an physical inspection and consider for the replacement.
I have attached photos of the shoes.

Do not buy bata product online they do not deliver the product on time and they cancel and simply writing (attempt failed and cancel) on the comments don't think customers are stupid

I bought shoes from Bata store of Ardee Mall and I had terrible shoe bite, skin was just injured and I am not able to walk even. I want to exchange or return the product.

I am writing this letter to you to complain about the poor quality of the material used I observed in the shoes I recently bought.

Respected, my name is Mini Johnny and I would state that I bought a pair of shoes from Bata 40/9648 on 25/5/2022.The total billing amount paid was 2499₹. I made payment for the purchase via cash.

I regret informing you that a product with such a good MRP came out to be poor in quality after few days o[censored]sage. The sole of the shoe was torn and cracked and the paint is peeling off from the heel part .

We have been buying footwear from Bata for years now.
Being a regular buyer of your Brand’s products makes it difficult for me to accept the product received. And it’s my first time facing this problem. Bata declined to address the issue citing that they are liable only upto 90 days from date of purchase. Since I was not in my place I couldn’t able to show the damage and replacing date was also over.

Please consider replacing the product as soon as possible, I am requesting a return pick up of the product to the store with a copy of the bill. I am even enclosing the pictures I took once I opened the product to show you the condition.

I request you to kindly look into the matter and do the needful. I look forward to your quick and positive response.

Bata complain reference number: Ref. # 482943, 479224,

I am writing with reference to my online order on 7th Jan 2023 of Rs 7747 for 3 pair of hush puppies and I got an order confirmation email as well and money was deducted from my bank account as well.

Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 7747.00

When I was not able to track the order, it didnt find any such order. I then wrote to Bata customer care. They replied that there was a rare technical problem and hence the order failed and that they will issue a refund. Its been around 23 days now and I am yet to get my refund. Even upon writing to customer care multiple time, they just blindly reply with a new reference number every time.

On calling up, I am being told now that the transaction had failed and money was not deducted from account. They are not even providing me with email/contact number of any higher authority.

The problem is there isnt any higher authority contact email or contact person name listed in the website where we can escalate such poor customer service.

This reflects so poorly of one of the oldest and leading India brand of shoes - Bata. As a customer, its utterly disappointing not only about the service meted out by customer care but the fact that they are just replying to emails like robots without even caring to read the email.

Hi,

On December 31st 2022, I spent 1798 on 2 pair of slippers at Store located in No 20. Centre Court, Banaswadi, Main Road, Banaswadi, Bangalore- 560029. To our surprise, the stripe has been cut after just less than a month. Since the 1980s, I haven't seen a product like that.

I have visited the store today[protected] at 8:30 pm where the executive who is at cash counter not responding in a timely manner and not answering my request, he refused to take complaint of the concern and spoken unprofessional manner.

Hence, I have left the product at the desk in your store and he is saying we will throw it in dustbin which he meant, you people will consider customer as the same after the purchase of the product, is that you value for a customer for choosing your brand when there are multiple in the market???

I'm including images of the item along with a copy of the bill.

Please address to my questions...

1. I have not used it regularly to my office where I had used thrice from the purchase, so it's unquestionably results from the manufacturing end's failure. Why then wasn't it returned or replaced?

2. The shore person said that the slipper couldn't be able to returned or replaced because of stripe cut, where it can be re-stiched only, but the way your staff treated me is not right manner also I have noticed some of your staff members who are at outside stall were laughing and making comments after leaving the store.

3. Since the product cost is Rs. 891.96, you people don't respect the customer after the purchase??? Is that money is not worth which is my hard earned spent on your product????

4. I can consider this loss as penalty for choosing your brand but the humiliation I faced by your staffs, cannot compensate it. Please do not do like this to anyone.

5. I humbly request you to value the customer if they purchase your product even it's for a 1 rupee, and give the core value to address the concerns whenever they approach after the purchase also, please.

6. All these years, I have never witnessed a Bata product by this quality, even the product of Rs. 100/- is more durable than yours with this experience.

Could you please support and help me with posible soulution to my concern and it would be appreciated.

Thank You!

Best Regards,
Priya
[protected]

I am shareholder of bata india ltd. since more than 10 years. Every year i receive two discount coupons entitling me to purchase two pair of footwear at 20% discount. This year i have not received these coupons till date. Please let me know if bata india ltd. Has stopped sending such coupons to shareholders from this year. If not then please look into the matter and send me the discount coupons. My Shareholder name is Manju Bhala & email address is [protected]@gmail.com and my BO Id is [protected]

I bought a wedge heel in lilac colour from a bata store from a mall and it looked really pretty. However the paint is peeling off from the heel part and the one underneath has a tacky yellow colour. We have been buying footwear from Bata for years now. Shocked to have such an experience from one of our trusted shops.

I would like to inform abt arrogance customer handling and rudely response to customer.

When required to know about the employee name, she refused tell her name.

Hi Team,

I have got a link from Bata for refund on 19th Jan, 2023. Till now I'm trying to enter my bank details and all the required information but the OPT is not coming to my email or number.

Please check this in priority, its been 23 days since I had this issue with Bata, and finally when they sent the link, its not working either.

Below is the link:

https://pmny.in/mIAjkXsaJzK0

Merchant reference ID - AI[protected]

I purchased formal shoes from Bata's Kalkaji Show Room on 30.09.2022. Just after three months, left pair got completely damaged and the soul started peeling out. Covering inside the shoes also started tearing. Bata declined to address the issue citing that they are liable only upto 90 days from date of purchase. I wonder how Bata makes such low quality shoes which gets damaged in 120 days.

Ticket No: 488518

At the outset, we are sorry to hear about your inconvenience. However, please note that a replacement is given only in case of a major manufacturing defect which is identified and highlighted to us along with the proof of purchase, within 90 days, from the date of purchase.

Since the purchase was made on 30 September 2022, hence the product/order unfortunately is not eligible for a replacement.

I order about 16 pairs of footwear, of which I wanted to return 7. I emailed the customer services address but they did not process it. Then I called them to return these 7 items and staryed on the line for about 40 minutes giving so the details of the return. The service agent from Bata said that he was going to process 1 on the phone and the remaining 6 will be processed the next day. However they did not get processed. I emailed them multiple times but they keep replying saying the "ticket is resolved" but in reality it has not been resolved and the returns are not processed. I have now emailed them about 10 times sharing all the details of the returns but they keep repeated the same thing. It is now nearly 30 days since the time I purchased the items and I am worried they will never accept the returns.

Please can you help me?

Ticket number (which Bata is saying it's resolved, but it is actually not) - 474619

Please contact me on my email to resolve this : [protected]@gmail.com

Such a pathetic service given by your mg road pune-411001outlet. I have purchased shoes on 12th Dec 2022 after 1 month shoes condition is worst as well as soul condition also. when i visited the showroom no any response from them, they are saying no any refund policy there, very rude behavior also i ask them to exchange it, still they are not giving, bata is such a big brand i am regular customer of batá but i really disappointed with this purchase, i will never recommend any of my friend ever to purchase batá footwear.