Bata India Complaints & Reviews

Sir, i purchased a foot wear from south ex. part-2 bata show room.unfortunately i misplaced my receipt but have contacted customer care as guided by show room workers.My article no. is 664-8146 and size is 6.my complaint no. is 768375 given by customer care person and said that i will receive an email from the company as i paid the amount through card only.mobile saved with company is [protected]. i am not comfortable with the shoe even after spending Rs. 4000 for the same.pl. do the needful as early as possible. thanx

I bought a pair of dr scholls slippers from the model town store in Ludhiana in the last week of july. But i am sorry to say that the sole has started chipping from various places and the seams have started breaking at the soles. Coming this from this reputed brand is really ridiculous. Pl look into the issue and get the pair replaced or refund the money

Hello,
I have purchased a power sandal from a authorised bata store and give my phone number also at the time of billing as they asked for it. Now the fulcrum belt of that sandal got damaged without any rough or excessive use. Hardly i wear that sandal twicr or thrice in a week. I missed the bill of rs 500 while i was on the tour that time. Now the ahowroom denied that i have purchased it from them and says that is impossible with bata products to get damages in such a short period o[censored]se. As i do not have the bill, they must check their records or my mobile number is only for msgs for discount sales and so called points for redeeming. What is the use of discounts if you do not hear customer complaints in proper and cool way.
I had to get it repaired from a local cobbler.
For this kind of service i would have purchased a local sandal of rs 200 which would give me service for more than a year easily.

Sir i purchase one pair of shoe from your authorize shop at Tezpur, Sonitpur assam. It not fit to my daughter.very next day i go exchange it, but due to non availability i came back. tomorrow i exchange it with another one but it also not fit to my daughter. i again go to exchange sale boy is ready exchange the same, but one your manager not exchange he ask me extra charge for exchange.
please look after this matter

chandan Barman
[protected]
tezpur Assam.

To,
The manager,
Bata india ltd.,

Dear sir/mam,

Please note that i am a regular customer of your reputed bata brand product and continuously using all of your products for all of my family member but it is a really very painful experience i have ever had from a branded company like you.

Please note that i have purchase a pair of hush puppies shoes from your connaught place store vide article no. 824-6929 vide invoice no.[protected] in the month of november last year but not started using since it purchase because of the reasons that the old shoes was still better working. However from last two to three month i started using this shoes and found that the bottom of the shoes is started cracking and found defect in sole/shoes. I have visited to your outlet with this complain but they told me to write complain on this mail to look after. The photograph of product is attached for your ready reference.

In this regard please note that being a valuable customers you are requested to either replace the shoes or repair it so that i can use it for a year at least, as i had paid a reasonable amount for the shoes. Please do the needful as per your company policy without harming /disturbing your customers.

With best regards,

Cs rama kant
Company secretary & gm (Legal)
Kohinoor foods limited
Mobile - [protected]

I have purchased a pair of shoes from your shop Bata India, dwarka sec-7, new delhi-75. on 02.04.2016 at rate of Rs.2999/- However it is 7 months back. but I used only 7 to 8 times for morning walk. meanwhile shoes found some problems like removing the sole of shoes by side to side. This is the main problems. I have purchased this shoes without any discount paid full amt Rs.2999/-. shoes model is 808-9450.
so, kindly arrange change the shoes as earliest.

Dear, i had purchased bata bubble gummer shoe for my daughter on 12 sep 16 from bata shoe store, first floor, the wave mall, jammu,,[protected]. vide cash memo no. # 12-09-16/1/0042/03841. but available lighting system of toddler's shoe became unserviceable with one and half months of date of purchase. pls provide me replacement under warranty clause. sir, it is requested to provide early customer support. early professional action solicited from renowned company bata.

My contact details as follows:
Vs bhadoria
[protected], [protected]
[protected]@yahoo.co.in

Hi team,

I am a regular user of hush puppies product and have been using hush puppies shoes/slippers since long. To my pain i purchased a hush puppies shoes last year and the leather is so hard that when ever i wear it i start having pain in my feet in 10-15 mins. Size is same which i have been using with hush puppies other shoes. I stopped using the shoe after wearing it once or twice. I visited the store after few months and they suggested me to raise a complaint with some details printed on the box but unfortunately i couldn't find the box. I thought of writing this o you expecting if you can help me in anyway you can.

Dear sir/madam,
I am purchased bata power sandle on before 200 months. Which is located near showroom bedi bander, jamnagar at gujarat.
It has warranty period of 3 month but within 2 months my shoe got damaged. So kindly as per policy please exchange do a favor for me customer. Please find the attachment sandle damaged image file for your references.
M. R. P: rs.500/-
Compliant registered date: 28.10.16
Purchase place: bata show room, bata shoe store, bedi bandar road, jamnagar

Dear sir/Madam,
I am purchased Bata shoe on date[protected]. Which is located near showroom white filed Bangalore.
It has warranty period of 3 month but within 2 months my shoe got damaged. So kindly as per policy please exchange do a favor for me customer. Please find the attachment shoe damaged image file for your references.
Article EAN code: F[protected].
M.R.P: Rs.999/-
Compliant registered date: 25/oct-2016 till now not responding.
Purchase place: BATA INDIA LIMITED, BATA SHORE STORE, WHITEFIELD 2, NO 312/286, and WHITFILED MAIN ROAD, BANGALORE.
Notice: Still now not responding our enquiry please let me know, if visiting to your Bata shore room members also agreeing the issues from our end because of shoe damaged within 2months. They said send email to customer care responding our issue solving within one or two days. Till now I could not received any email response mail

Thanks,
With best regards,
Ganesan.K
Mobile No: +91 [protected]

I purchased sandles from bata on 08/10/2016 in bata store vijayawada. I wear it just for 2hrs, the colours was gone, i have complaned immediatly to store they said need to contact customer care. I called customer care they sad need 5days to solve this issue. After 1week they e-mail me saying that it is incidental factor so we cannot do anything. The store person saying there is a company policy we need to follow like that he is saying.

I purchased a hushpuppies shoe around 10 months back for office purpose.there was no rigorous use of shoe and it was supposed to last at least for 1.5 year as said by the salesman of the store. Withing 6 months the sole of the shoe started peeling off from front and rear. I read the company policy and they will do nothing to help me now.
So my question is that why should I buy a shoe of 5000 when it will not even last 6 months.clearly these brands are looting indian citizens by their fake brand values.

Now my resolution will be to not buy hushpuppies shoe in future nor letting anyone in my known to buy this pathetic quality shoe.

Regards,
Manu Sharma
[protected]

Today 22nd Oct, 2016 I have purchased a shoe for my kid (article no.[protected] from Bata outlet at 6/92, Ajmal Khan Road, Karol Bagh, New Delhi, India The shoe was defected as the lights in the shoe was not working properly. I informed the showroom at karol bagh on Tel NO.[protected] and I was told to come to showroom for exchange this product. I visited the showroom after 2 hrs. The bata executive brought the another shoe of same model but the same defect was presented in all the shoes of this model. I was told to choose another model. The model I chose for my girl child was out of stock and the showroom has only one pair of it which was kept for display. That pair was dirty that’s why I rejected to take that pair.

No other 6 number shoe for girl child was present in this showroom. I requested the Bata executive to refund my money but they refused to refund the money they told me to come tomorrow they will arrange the shoe from their warehouse at some other part of Delhi.

I requested them to deliver the shoe to my address but the same was refused by the Mr. Lalit Manager of the showroom he told me that the shoe need to be collected from the showroom.

I request the manager Mr. Lalit to keep the shoe and give me the acknowledgment of the defected shoe has been submitted to the showroom as the purchase was on the same day but they do not agree to do this also. They said they will not receive the show and will not give anything in writing.

The values of Bata Shoe Organization is “Serve with passion”
Is this your passion for customer service.
You says innovation is the foundation stone of our company. Innovation is a far away this you products are defected and you don’t even check before delivering it to your customers.

Now is this my problem to keep running to the showroom or keep following them for this issue which was due to defected product supplied by bata. Who is going to pay for the loss caused to me by wasting my time and other cost like conveyance etc.

I am going file a suit against Bata in district forum if the shoe is not replaced within 2 days i.e. till Monday evening. I am going to claim all the losses accrued to me by this defected shoe and the losses against emotional torcher to my kid and my family by ruining the special occasion.

Date of Purchase: 22nd Oct, 2016
Article No. 101-5102
Size in cm: 15.9 cm
Shoe No. 6

Rgds

Nishant Samy
Mob: 91-[protected],
Alt Mob: 91-[protected]

To, The Manager Bata India Ltd Dear Sir, I am a regular customer of your reputed Bata brand and it is a really very painful experience I have ever had from a branded company like you. I have purchased Huss Puppies shoes worth Rs 3499/- from "Bata Shoes Store, Shop No.2, Lindsay Street, Kolkata-16 vide cash memo number "E 00005 dated 04.06.16.article number : 8246782 was found defective within 4 months of the purchase. I found the outer sole got cracked and there are cracks in the leather part of both the shoes.Requesting you to please instruct your authorized dealer for the replacement of the same. Best Regards, Biswarup Saha [protected]

I had purchased two pairs of dr scholls during July this year, from Karol Bagh, Bata showroom; both of them have become hollow from inside. we can feel air inside it with irritating sound while walking. It is not even holding the feet to make balance. I start getting pain, the moment I put it on. We spent this much money for the comfort, and it is giving pain, and I am forced to put it off. Bata always claims for 'quality assurance', is it the quality, which has aged just after 2-3 months? They always give assurances over telephone, for customer care, but ground truth is different.
It is only 3 months before, the pairs have been purchased. Moreover, I have not been credited with bata points for the same.

Dear Sir/Madam,

I have been a regular customer of Bata. I purchased Hush Puppies earlier. But the recent purchase of mine was really a dissatisfying one.
On July 20th 2016, 8:40 PM, I bought Power shoes[protected], not within 3 months, the sole getting separated.
As I was promised by Bata showroom during purchase about replacement warranty, I approached them, but only to get disappointed - coz they denied to replace the product.
I would be highly obliged If you could help me here to replace my product.
I also bought sandals in the same purchase. I didn't get this in any offer. Attached are the concerned bill, Price tag and model details

Below are the entire details

Place of Purchase:

Bata India Limited,
Plot No 23 - 28,
Eswari Plaza,
Nizampet (Village) Main Road,
Hyderabad - 500090
Telangana
Ph[protected]

My Details:
Rochish Mopidevi
Ph - [protected] / [protected]
Email - rochish.[protected]@gmail.com

I purchased one pair from Bata lucknow branch worth of Rs. 400, i can't believing this your shoe broken in just in 24 hours, i asked for refund but they show your rules and etc. i said okay, now i gave 500 more and purchase another one pair of shoe i thought this time this will never broken it will work for at least 3 years but again now this shoe worth of 900 and can't work at least month, it was broke in one week, now I'm totally frustrated and want to say unbearable words to your so called Bata. now tell me what will i do, i have two options one is that go to your Bata branch and be violent & destroy your some stuffs and ask for my money Rs.900, second go for complaint in consumer court against Bata. now tell me what your response about this issue, and option should i opt for this incident.
Bata store address - Phoenix Mall -- Bata store - Kanpur Rd Sector D, LDA Colony, Lucknow, Uttar Pradesh

contact number - [protected], [protected], [protected]
address - Bbau girl hostel vidya vihar rai barely road, lucknow, up.

I made a purchase from bata india, through their app service (Online) on the 28th july. Within it's warranty period, the pair of sandals were broken; found defective. I registered the complaint on 6th july (#715631) and wrote emails to bata on differents, but i was only provided with different complaint ids and false deadlines. As per thr procedure, i sent the images of the defective product and requested for a pick up. Without any prior, they continued to send pick up facilitaters on different dates. One of them picked my defective product, without giving any reciept or confirmation for the same. Later, the product was sent back to me. I called bata india again and again there was no response.
I spent 499/- on the product, but more than that the service provided was pathetic and beyond. They have no regard for the patient customer and even by now they have not contacted me.
This is clearly mental harassment and violation of business ethics.

Dear Sir / madam,

this is regarding my PF money, for which i am following up for more than an 6 year but none of you is bothered to help me .. no one is giving me proper instructions for what to do i want to know my date of joing and date complation. please help me.

my details are as follows

Name k shivarama
Name of employer:- bata india ltd
name of third party contracter:- Bvi Hr practice pvt ltd
pf account no :- DL/28683/3729 ( as per the details provided by Bvi hr practises pvt ltd)

waiting for your response

thanks
shivarama devadig
[protected]

I have purchased above mentioned article, from db city mall, arera hills, bhopal.
As bata is a renowned showroom so i have purchased a product on 5/09/2016 and i am facing problem such as

-pain and burning sensation in the right feet
-lower of the right feet became hard
-the black portion in the sole is continuously hitting and making the arch of feet damage
-due to this product i am facing such problem from the day 1
-your product is responsible for all the sufferings of mine

As per your mail we are disappointed for this type of response from your side from such a reputed company

Amount paid 1999 rupees in cash to purchase dr scholls chappal which is renowned to solve the problem of feet.
But i am surprised to face the problem in feet by wearing your dr scholls product.
I went to shop after 3 days of purchasing the product. they told me leave the product we will resolve your problem. then after a week i went there and take the product back but the problem remained as such. they just cut one thread which is looking extra outside the product.
As per your mail the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect
But i am discussing about wear and tear happened to my feet due to using your product

But in the context of customer it is totally wrong. we have paid the money we are not getting good comfortable service. what to do? do we have to approach customer cell?

So i would like you to sort out this problem as early as possible as it has made me difficult in walking.

I hope you would consider customer problem seriously and reply me urgently on top priority basis.

Kapil sharma
Bhopal
India
Mobile no [protected]