Bata India Complaints & Reviews

Dear concern,

Greetings of the day.

With great dissatisfaction i am writing this mail to you for quick closure. I bought a bata shoe on 1st march (Bill enclosed). After using few days it got defected (Pic attached). I registered a complain regarding this on your toll free no and the reference no is 627773. After lodging the complaint i am constantly following up but not getting any resolution. All the times your agents are only making lame excuses and not providing solution. I called below agents on various dates :-

Prakriti 26may very rude & impatient to hear my probs. It seems that the only target is to close the call & increase call count. Surprisingly, all of your four agents are good for nothing. No customer service approach. Asking for an hour time for callback but not received yet.
Vishal varma 24may no status. Only committing that you will get the solution but when, he is unable to answer. Commited that i will get a callback withing 8 hours but after more than 72 hours didn't got any call. Again a fake commitment.
Ajit kumar 16may put the complain on priority and asked for three more days to get the final solution
Kasis garg 12 may registered the complaint and promised that i will get the mail through mail withing 2 working days.


Now this is my final level of escalation regarding the issue. Also i am deeply dissatisfied & surprised with your customer support team. Not a single senior member is available to help out the customers at any point of time. It's was never expected from a brand like you. If you are only concerned with sale then it's good team but if you are really looking for after sales support, then i don't have words to explain the productivity of your team. The customer support team is really good for nothing. As per my experience, your toll free no is totally wastage of time and money in terms of complaint resolution.

Looking for a quick and positive closure.


Regards
Neelabh gautam
[protected]

I have lodged complaint with Bata India Ltd on 13 May 2016 for extending the validity of gift vouchers ( nos C[protected], C[protected] and C[protected] as I could not use them within the validity time due to my tight travel schedule and just missed. The issue date was 14 Oct 2015 and six months validity.The complaint no is 628348.I was told that this will be addressed within 72 hrs from the complaint date but till now I did not get any solution..

This is a genuine request from a loyal customer who could not avail the privilege o[censored]sing the gift vouchers as I was away from India and validity was missed.

So request to do the needful in extending the validity of the said vouchers at least for one month from this date so that I redeem them and also make a purchase with Bata outlet.Please accept my genuine request and do the needful.

I am a regular user of your product jalsa since last 20yrs.
This time i. E 3 months back, i bought a pair of jalsa size 6 brown color shoes. Now the issue is on the left side of the left pair its getting tearing off. What i came to notice that on that side the thickness of the material is comparatively less. This a few weeks back i went to the dealer which is at mavoor road, near bus stand, calicut, and i told and they gave me a very good service. They repaired and gave. But now again i am facing the same situation. Its getting tearing off again.
Kindly look into the matter and do the needful. With great regret and sadness i am writing this.
Thanking you
Dr arun bhaskar
[protected]

Hi bata team,

I have purchase a bata shoes article no 8084444 from the store no 69002NEP STORE of the price MRP 1800/- in feb 2016 which is highly advertise by bata executive at shop and he make my mindset to buy this design shoes. I also a long time user of Bata. I found within a month time the shoes are cracked in multiple places on front side. the clothes area of shoes are getting cracked day by day. which is really very frustrating to bata brand. and its loosed my confidence. please change this model asap or return, replace this shoes or return my money so that I can buy new one better article. This is very poor choice and I am really loosing. confidence on bata product now. if possible call me on my cell [protected]. I had drop my shows at shopkeeper but his behavior was very massy. Now I am thinking to reach out on consumer court. please do the needful asap. I am waiting for your immediate action on this.
Please call me also and inform to shopkeeper.

I had recently purchased a Marie Claire Handbag from Bata Showroom, 1st Floor in Phoenix Market City, Chennai i.e., on 15-April-2016. I had hardly used it for a week and the bag started tearing off, unfortunately the bill was discarded as the purchase was a month old, but had proof in my credit card statement. When contacted the shop initially they agreed to replace but later they refused stating that they don't have bill copy nor proof of purchase in their system- we spoke to their Manager's. They were also behaving in an unruly manner to us and reiterating that the original receipt is required as per policy . I would like your kind intervention to sort this out asap.

My self devduti das bought a pair of bata north star - power - play on (From mani square bata showroom) shoe 5 days ago, the inner sole of the shoe is coming out every time i wear it. It is very difficult to run to the store every time for these general issues. Nowdays the longevity of the product has gone down and the price has been increased enormously.

I will like to exchange the product we a new one at the earliest.

Contact no. [protected]

Regards

The manager
Bata india ltd.

Dear sir,

I am a regular customer of your reputed bata brand and it is a very disappointing that pieces of the soles of my expensive hush puppies puchased around 6-8 months ago, are breakimg off. The uppers of the
Hoes are in a good condition. Kindly view the attached pictures of the shoes. The soles are totally not wearable.
Never expected this from a branded company like bata. I my hush puppies shoes, was puchased from the "bata shoes store, on 18th june road, panjim, goa. The articles number :[protected] was found defective within 6months of the purchase.

Requesting you to please instruct your authorized dealer to
Do the needful and replace the shoes.

Best regards,

Clive lobo

Hello hi this is one of the u r regular Coustmer who lives in rjy. Me and all of my family members around 12 always shop at u r's bata show room in rjy. But this day u r sales man's have there personal works. They are not interested about coustemers plz change the staff put there some responsabel person who care about coustemers and friendly with ours. Plz train how to related with coustemers .

I would like to bring to your attention a very regret fun behaviour of your manager at the bata store in mogappair near wavin signal in Chennai..not only was he very rude and uncouth in his behavior but also clicked my photo and my vehicle's without my permission...this is a very unacceptable behavior towards a Woman. It started when I entered your store and asked about the shoe for my one and a half year old...the manager said it is not available..but your staff helped out with the goods ...there were some balloons hanging in the store which my little one wanted and one of your staff give ..after billing when I was about to come out of the showroom...your manager scolded the staff that why she gave the balloon to my daughters in such a way that I could hear it...I felt insulted and asked the manager that why is he creating an issue for such a small thing and he should not be behaving in such a miserly manner and I left the balloon there and left...on this he came behind me and took photographs of me and my car and threatened me...I created a ruckus there on seeing him click photos...and then some one checked his phone and said that it was of the car...but he refused to delete it...I think it is the most unprofessional and indecent behaviour of any staff from any bata outlet and because of this I am sure that I will never visit any of your showroom.

Purchase for bata power[protected]/-rupees for bata showrooms vijanagar mysore for purchase for for one week for sole open for two time for quality for low sole finishing for notgood.i am for bata old customers for 7year used for bata shoe frist time problem customers supply for good.material sir.my request for replaced shoe sir thanks

I have purchases a Bata shoe from one of your franchise store on 18th March 2016 and at the time of purchasing the sales person told me that the product is having full warranty on that shoe for 75 days from the date of purchase, even I asked regarding the warranty o[censored]pper material also because I have to work whole the day on bike and he was damn sure for the warranty o[censored]pper material also.

Unfortunately my shoe got damage from the left side and when I visited that store, i was shocked that the person was not on his statement and told me that there is no warranty for upper material.

After this he taken my shoes and told me that he will help me to get replaced but after two weeks of follow up he returned my shoes as it is he was taken from me, even he did not send them to the warehouse or the company. I am very unhappy with that and want my replacement.

Hi

I purchased a shoes from Bata store, Sakinaka on 9th Feb 2016 & its start to damage after 45 days of purchase then i complaint to the customer care no. ie;[protected] on 8th Apr 2016 then executive said ' sir we will write down ur complaint & u will receive the mail in 3-4 days' so on 12th Apr i got a mail from bata. Customer, u have to pay 50% of total amount then we will replace it with new one.
So my concern is that a Rs 2000/-shoes of BATA is got start to damage within 45 days from purchase so 1st thing is that
1.brand is worst
2. When i called on 8th Apr i were in warranty period but customer care executive did not tell me when i went to the store on 12th Apr i got the information that when u lodge the complaint if come to store till 9th Apr u can get the 100% replacement without pay any of the charge.
So it means CC executive misguided me with mail.
After so many follow-up & mail bazi Bata on 75% replacement. I am feel embarrassing with these damage shoes.
So i need the new shoes without pay any of the money because CC executive fraud with me to make a profit to the BATA india.

I want an action on executive of fraudulent & product quality then i need the new one.

Thanks to Consumer Forum to provide a plateform to expose the companies in front of the public.

I bought a pair of ballerinas from fresh stock in feburary 2016 from lajpat nagar (new delhi, India). how ever two days back i noticed that the leather broke out. I dont have the bill anymore and need the replacement as early as possible otherwise next time I have to think twice before shopping at my favourite store.
I am a loyal customer of bata and trust the brand.
Kindly get the shoes replaced
Thank You

I have purchased new shoes of BATA Remo-6984 on 04/03/2026 from Vasai, Maharashtra. But since last week stitching of shoe toe top has started opening from joints due to which these shoes can not be used comfortably.

This is totally a manufacturing defect and company should take a responsibility of replacement of this product.

shall I return the product to dealers shop.?

I bought a bata power sports shoes on 17th april 2016. On 18th i went back to them as i had a size issue of footwear. They told that stock is not available and they have ordered one and once it is available they would give me a call. They told that it would be available in 2-3 days. Now today i.e 24th april 2016 i went back to them regarding this issue. They told me that size is not available and i[censored] want then you can exchange these shoes with something else. Now m done with this. I wanted a refund or credit note which they refused to provide me. Please help.

I used one of the offer of bata 20% off code. I ordered two products for the same on 26th feb and they (Bata) said they are going to delivery the product by 7 days. I got one product and second one was not delivered, so i called bata customer care on mar 6th to enquire about the second product and the said we will process it in 48 hrs. After that on mar 8th i got mail that your order is been cancelled without my intervention in it. So again i called and raised complaint on it they said they will check and call back with in a day and again i called on mar 10th they said the same. But form that day to this day i didn't receive proper response, nor even there are bothered to solve. Today date is april 23rd (Two months)

I just wanted to inform you so that you will be aware of these things. They used my good enough worth of 5 to 6 hrs of time for no use.
I am not sure you should allow bata products on market who doesn't even response for their customer.


Bata,

It will not end until you call me and apologies for inconvenience caused by you for not delivering or responding to me (Customer) as promised/said and to deliver my product asap.


On sat, mar 12, 2016 at 11:08 am, xxxx wrote:
Are you people belong to bata? Or working for some out source/ consultancy?
I didnt get any response yet, no call, no mail, no compensation for the time i spent with bata to purchase my product so i will do possible way to show you people what it means to wait for a product with out any response.

-common man


On fri, mar 11, 2016 at 11:08 am, xxx wrote:
Are there any men working on this mail id???

Who cancelled the order, i will complaint to consumer forum next time if i dont get my delivery with in today

-xxx


On wed, mar 9, 2016 at 4:23 pm, xxx wrote:


What happened to this delivery, i am expecting the delivery by tomorrow. My complaint is not answered instead it is neglected and cancelled.
Do you think these are fancy numbers!!!
Crf588541
Crf588545
Crf588546

I want to escalate this issue give my proper mail id. Bata has not delivered its item to me with in 7 days, what is the compensation it is going to give for this?

-xxx


On tue, mar 8, 2016 at 12:40 pm, wrote:
[http://www. bata.in//0/media/images/mail/images/logo. Gif]
Cancel order


Hi! Xxx
This is regarding your cash on delivery order 12090610, suborder no 50099119
We regret to inform you that we have cancelled your cash on delivery order. If you still wish to order this product or need any clarification.
Please call us at[protected] or email us at [protected]@bata.In
Your order summary
Product name price quantity shipping order amount
[http://www. bata.in/0/images/product/808-6025_300x300_1. Jpeg] power men's sports shoes
Size: black
Color: rs 2799.00/- 1 rs 0.00/- rs 2238.90/-
Subtotal: rs 3698.00/-
Shipping total: rs 0/-
Reedeemed credit: rs 0.00/-
Promo code/ gift voucher discount: rs 0.00/-
You saved: rs 740.00 /-
Total payable: rs 2958.00/-


Sincerely yours,
Bata
[protected]@bata.In

On 9th of this month i have purchased a pair of flats with order number 12092862 in www.bata.in within 3 days i received the product, but it was different from which i ordered you can see in the attachments . from 11th of this i use to call customer care for refund the money till now i didnt get response from them . Dont buy from this its a big faulty website they not even response properly

I have purchased the shoe from Bata from Hyderabad, Dilsukhnagar Bata showroom, with in 20 Days top Layer of the shoe came off when I took to the showroom he said it is only fashion shoe we cannot do any thing, I have asked for replacement but they said it is not possible we will polish and give it back to you but that will not solve my problem Shoe cost is 1600

Please find the attachment for bill and shoe images

Dear Sir


I purchased the 2 Pairs Bata Formal Shoe Item code 821-6538 product on November Within, 90, the One Pair of Shoe got damaged from Backside . The total bill of two pairs is RS.4998/-(Rs 2499/- for one pair).

When i went the store where i purchased, they straight away rejected to even speak with me. They store Sales Man And Store MAnager was totally out of control and he darely said "This is how i speak and do what ever you want". These people doesn't know how to speak to customer. This totally disappointed me.I will not purchase any item of Bata Again.

Store Manager told me in Hindi " agar mai chahu to tumhe utha ke bahar fenk du"

Finally, i have raised a complaint for replacement at Bata customer care but seems to be they will not replace the product or take any action against the store person who spoke to me very rashly.

I am a student of class 12. i'm very tall considering my age. bata's girls black school shoes comes with exceptionally big high heel. as a result this adds to my already tall attribute making me even more taller. in fact this problem is faced by many of my schoolmates and we had even planned to cut off the heel which is practically unsound as the balance of the shoe gets disrupted( as put forward by the bata authority persons). so i kindly request you to get the heel of the shoe reduced to the maximum extent taking into consideration the problem faced by tall girls. it doesn't matter even if you introduce flat black school shoes. another alternative is by introducing shoes with solid ( not hollow) heels which can be cut as per the wishes of students. hoping for an early response(before school reopens!!). or else we will have to switch on to any other brand which is quite not to our affirmation.we have always been comfortable using bata shoes from kinder-garden age.