Bata India Complaints & Reviews

Hi, I brought a pair of shoes on 30 march 2015 from Bata barabanki showroom, but shoes pair are damaged in just 2 days, may be 2 or 3 hours after wear it, after complaint in Bata on thier toll free Number [protected] the customer care executive give me 100% assurance to fix the issue in three days but after complete the mentioned timeline again i have contacted then but againt they are asking for more 2 days time. My complaint No is :408078 &399386 &394319 &390006 & 384613 & 422360 and always your assistence ask me wait for some hours . Please act on mentiones complaint ASAP else i will register a complaint in district consumer court. I am waiting for response.my contacts detail and email id mentioned in your data base of registered complaints no... mo no [protected]

My name meghana ghorpade. i brought new chappal in your br no 02039 j m rd on 24/10/2015 for rs 1699/- I found within 8 days new chappal was heel top open. i visit your shop they advice me to online complaint, i already logged my complaint on 13/11/2015 but i have not received your complaint no

HAPPY DIWALI to Bata Family and its customer service department.

ACTION BY BATA:
1) Bata store asked to approach customer service at bata.com . Complaint number CRF494495
2) Customer service asked to approach the bata store for article verification and its needful repair.
3) Bata store verified the article and confirmed as Bata Product and outrightly decilned to provide any repair even on payment basis.
4) Again approached Bata next level office at Chennai for subject problem and got reference number: 501975 dated 24th October 2015.
5) Regretted on dated 27th October 2015 for any help.

CONCULSION : NICE WAY OF FOOLING CUSTOMER WITHOUT PROVIDING ANY SERVICE AND HURTING CUSTOMER SENTIMENTS AND INSULTING TO VISIT BATA STORE WITHOUT ANY SOLUTION . I APPRECIATE BATA TEAM PURPOSE OF MISGUIDING CUSTOMER THINKING AS IF CUSTOMER IS A FOOL AND WOULD REMAIN LOYAL TO BATA WITH A HAPPY SHOPPING LOGO. PLEASE REMEMBER 1 DISATISFIED CUSTOMER IS EQUAL TO 15 NEW CUSTOMER. HENCE MY OBJECTIVE IN FUTURE IS TO EDUCATE ALL MY FAMILY AND FRIENDS ABOUT BATA PRODUCT SO THAT THEY ARE NOT FOOLED AND CHEATED BY BUYING A BATA PRODUCT WHICH DOES NOT PROVIDE ANY AFTERSALE SERVICE EVEN ON PAYMENT BASIS.

At last the subject pair of shoes has found place in the dustbin.

Chappals damaged within two months i purchased chappals from bata india limited, sul tan bazar, hyderabad on[protected] cash memo 01208, my mobile no. [protected]. As the said chappals are damaged, i complained to the said outlet. But they are not responding, but at the time of purchase, they promissed that they would exchange the product, if it will damage within 6 months.

I have purchased one pair of shoe from a Bata showroom in mumbai two months back. But the product that i purchased showed the manufacturing defect in stiching and also have colour fading in just two months after purchased. so i want to replace the product Show room code-02505 article no[protected] size-8 amount Rs.2299/-

Dear sir /Madam Before 6 mnths I had taken shoes from ur Bata shop at Parel Mumbai. I m not happy with ur stuff as the whole layer of the shoes have been scraping off. I hv just wore it only once. I request you to look forward for this complain very soon. Regard Dilip Patel

I have bought a slippers with an offer of rs 250 which the slipper front sole and pasting came out with in 2 days . I have registered a complain but no response. They are making money for damage slippers by providing offer . Kindly take necessary action

Dear Team, I bought a pair on 19th of Sep 1025 from BATA INDIA from Nashik, the sales manager gave me a manual bill instead of computerized bill and also told that the guaranty of pasting is 2 month, now the pasting is completely damaged and they telling that guaranty is not applicable on these shoos-es. Please help me out. regards Umesh

I purchased a Bata Sandal from Bata Store at New Market, Bhopal on October 11, 2015 on my tour to Bhopal. I have been wearing the same since then until yesterday (October 28, 2015) when it broke off. Actually it is the incident of improper sticking of the straps to the base which resulted in its detachment. I thus have to switch to older footwear.
Please ensure the replacement of the product as I don't believe that once repaired its going to last any longer.
I reside at Jabalpur and my contact is +91-[protected] ([protected]@gmail.com)

Purchase the stark product no.[protected]x404 11 via cash memo 26-08-14/1/[protected] from Bata India Ltd F-122 Rajouri Garden New Delhi. The new product was launched made up of single piece. The product could not be worn for more than 6 months. The leather at the tender side become very hard of both legs and small holes in number has also come up on the bottom side.The life long product becomes the life less in 16 uses in the span of 6 months.

I had purchased a shoes of hush puppy on 4th aug 2015 for rs 4500 from bata store at jalaram park lbs marg bhandup west mumbai 78 In period of 1month the shoe pasting was open n its sole came out So the quality which was guranteed was not delivered Alsoi had register complain on 19th oct 2015 complain no: 498811 for replacement i was assured by the contact centre tht i will be getting a confirmation email in 24hrs n then with tht email i go to the store n get the replacement ... from 20th oct till today 24th oct i had called every day asking for tht email and every time i was assured by the contact center tht i will receive tht email with nxt couple of hrs which i never received .calling a contact center is pain cause advisors put ur call on hold for default 12-15mins and come back with same ans tht wait for 24hrs When i asked for the refund i was inform by the supervisor name Ashish bansal tht there are no refunds provided ... i am very upset tht i spend money on the product which is not worth of monday market quality... more over i have waste my time n enery following up with contact centre which only provided long holds n std ans ... its very very upsetting n time consuming ... after this experience i will never recomment hush puppy or bata products to any one ... amd now i really dnt need tht shoes i jst need my money bck

but i am not satisfied with ur resolution.. This is not my fault so why should i suffer. I am
not gonna to pay any single rupees you have to make it 100% otherwise i will escalate this
issue to your higher level. I think every one knows abt bata product when they will see such a
comment and the shoe quality. I think they will not believe their eye.. I am gonna to
share this pics to sebi as well as social media


customer name – mr. Prashanta
contact no – [protected]
article no – 824-6767
complaint no – crf495045

Hi, I bough a pair of bellies from Bata Store in Pacific Mall, Subhash Nagar, New Delhi. The sales person told me that the Naturalizer ( a Brand of Bata) is the most comfortable in the heel segment and that it would take some time to take the shape of my foot, it costed me Rs.3000 and within one day of wearing the belly it gave me such a terrible shoe bite that it became difficult for me to even get up from my seat at the office.On contacting the store they said they could only exchange the product if it is completely unused. They are as good as new and it is a complete waste of money for me.

I purchased a pair of slippers F[protected] on 11/8/2015 from Bata Navranpura showroom at Ahmedabad, Gujarat. The slippers were defective - the glitter on the straps started coming off and in two weeks the slippers were totally devoid of the glitter on the straps. On taking the footwear back to the company showroom, I was told that the piece was defective but since it was sold at a discount, they would not replace it! Kindly arrange for a replacement immediately, as a matter of principle Bata should not knowingly be selling defective products. We have grownup wearing Bata products and this is the first episode of defective service in 50 years - It has left a very bad taste . I am truly greatly disappointed that my loyalty to the brand has been rewarded like this!!

Dear Sir/Madam, Product: Shoes (cost Rs. 1799/-) Model: F[protected] Brand: Bata Shoe Company Ltd. Store: Bata Store, Dilshad Garden Metro Station Warranty: 02 Months (Lapsed) as Product is 07 months old Dates & Events: Kindly read below 21 Feb 2015: I purchased a pair of shoes on 21st Feb 2015 from authorised Bata outlet, Dilshad Garden Metro Station at full price of Rs. 1799 [Cash Memo No. 21-02-15/[protected]] with expectation of shoe life 18-24 months in my mind as Bata is a brand name. Last week of June 2015: Observed minor cracks but ignored. I thought these cracks will not deteriorate further and I was hopeful if shoes further deteriorate a brand like Bata will resolve the issue amicably. Mid of Sep 2015: I visited Bata Store, Dilshad Garden as cracks deteriorated further. Bata Store manager advised me to contact customer care as 02 months period from purchase date had lapsed. 22 Sep 2015: I Contacted Bata Customer Care on toll free no. as advised by Bata Store manager and Complaint registered vide ref. 481668. 26 Sep 2015: Bata Customer Care sent regret via email to inform me that the product cannot be considered for a repair or replacement as 07 months had lapsed from the date of purchase. 28 Sep 2015: I escalated the issue via email regarding life of product as it came with a surprise to me that the Bata Shoes priced at Rs. 1799 are made just to last 06-07 months? They registered my complaint again vide reference no. 485946 and Bata agreed for 50% replacement. 01 Oct 2015: I visited Bata Store Dilshad Garden to avail the replacement offer. However, they agreed to pay just half the price of original shoes i.e. Rs. 1799/2 = Rs 900 plus I had to return the shoes and that too after selection a product from inventory. I chose a Hushpuppies product with MRP 3499. Thereafter store manager asked to pay Rs. 2600 (FYI today on 16 Oct 2015 same model of hushpuppies was available on 50% off on amazon.in). This was quite shocking as this would imply that I lose 900 bucks just for seven months o[censored]se of shoes plus shoes also. I deeply regret of the fact that I bought shoes from Bata at regular price when discount of 50% easily flow in their obsolete inventory. I left their offer of replacement and I contacted Bata Customer Care on toll free no. as suggested by Store Manager with expectation of Amicable Resolution. They registered complaint vide ref. 487709 with verbal confirmation of resolution within 03 days. 06 Oct 2015: I contacted Bata Customer Care on toll free no. regarding complaint ref. 487709. They informed me that resolution is under process. 08 Oct 2015: After lapse of almost 07 days (03 working days), I Sent an email to higher authorities for resolution as deemed fit at email ids SFD.[protected]@bata.com, share.[protected]@bata.co.in, [protected]@rdinfotech.in, rd.[protected]@vsnl.net, maloy.[protected]@bata.com, corporate.[protected]@bata.in . Three email ids ([protected]@rdinfotech.in, rd.[protected]@vsnl.net, corporate.[protected]@bata.in) bounced back my email on 09 oct 2015. On 12 Oct 2015: I lodged my grievance on http://www.nationalconsumerhelpline.in/ vide docket no.[protected] with username ajay1983. But the status of complaint is still shown as open after lapse of 04 days. On 16 Oct 2015: Lodging my complaint on http://www.consumercomplaints.in/ Sir, I didn’t purchased Rs 1799/- shoes from Bata to look for shoes again 07 months down the lane. Additionally, I am feeling harassed the way things are uncovered day by day. I feel like I am wasting my precious time due to unethical business ways of Bata. Now, I want Acceptance of faulty product by Bata Store and 100% replacement (if they think 50% replacement is 50% off on return of shoes to Bata). Or Acceptance from Bata that the product cost at 1799/- is designed for a life of only 07 months, so that I can warn my near and dear ones regarding the same. Looking forward for appropriate redressal. regards, Ajay Kumar (M) [protected]

Sir, I Purchased Bata X-Sorb shoes at Bata India ltd show room, Ameerpet branch, Hyderabad, Telanga state. 3 months ago and the sole of the shoes were damaged/broken . On 14.10.2015 i visited the Ameerpet showroom and requested for repair of the shoes. I Contacted one of the cashier of the showroom for the repair purpose he asked the original bill i informed the bill was not available. In the meantime Mr. Mohd Feroz stated the manager of the showroom interfered and stating the shoes were not purchased in their branch and reduculously answered and refused to repair the shoes and also informed to complaint to the service center. In the mean time i informed to the manager that i am the customer of the bata since 15 years but he repilied again to complaint against me to the bata management, he is not caring the customers and not giving minimum curtosy. This is attitude of the manager of the showroom of Ameerpet branch.

Dear Complaints Team,
I am a regular customer of Bata brand for past 20 years, when I was a kid this brand was always first choice of my dad, dad use to buy only bata shoes for us, from those days I trust this brand. Last year 1st week of October I had purchased pair of Hush puppies shoes article no:[protected] worth rupee 3500INR from Central Mall, Hyderabad, Telangana, India. I was told lot about the performance & comfortable of this brand at that time. But sorry to say it is really a very painful experience I ever have, a year is almost going to complete from the day I purchased it, with in a year sole pasting is coming out and shoe stiches are getting open. Is it worthy for what I paid?
I request you to please replace the shoes or solve the problem in best possible way.
Such low qualities always damages company godwill and customer trust will go.

Please take necessary action.

Awaiting Reply!

Romesh Chaurasia
+91-[protected]
[protected]@gmail.com

12.4.2015 I booked and payed by debit card a pair of shoes. Since then despite my repeated complains I only received complain no. Since I complained several times I received # 408793, # 411444 and 420086. In between I also got a letter telling me that refund process had been initiated, this was on 2.6.2015, but the money never came. Only by complaining new complain #. After I wrote my story on facebook Bata send me an email requesting my phone number. This was on 8.8.2015. But my husband fell ill and was hospitalized with a life treathening disease and I was not able to respond immediately. When I send my phone number and explained the reason for the delay after 3 weeks and never heard from Bata again.

No this is not abt worst product or bad quality of the product. It is all abt commitment. Your sale person told me that its of 6 month warranty and i believed that bata such a big brand might have such warranty offer.Besides he was offering me i[censored] purchase 2000 rupees then u will be exempeted of 250 rupees and 3000 of 500 rupees.If he would have told me its 2 month warranty i would not purchase. Moreover bata such a big brand may not give 2 months warranty.See, this is not my fault.However this is not my first dealing with u guys. I always choose brand. And i realise such a big brand can give a huge hurt. Seriosly i have no warld to say...And i am requesting to u plz replace my shoe.And i will commit u i will never go to your door step...

Customer name – mr. Prashanta
contact no – [protected]
article no – 824-6767
complaint no – crf491478

It is inform to you that I have purchased the shoe from your authorized showroom which is situated at Napier Town Jabalpur (MP) on 24.07.2015 at the cost of Rs 1050/- and paid the amount. The Shoo No. is[protected] After few days it is found that upper layer of the right shoe is stripping from original shape. I immediately contacted to in charge of Show room for in this regard but they are not solving the problem regarding change the damaged shoe. It is only two month older. Therefore, I request to you kindly look in to the matter and direct to concerning authority/manager of show room to change the shoe as early as possible. Thanking you.