Bata India Complaints & Reviews

I would like to lodge complaint against Bata shoe store, 7/3 Kundalhalli gate cross, opp HDFC Bank, Brookfield, Bangalore 560066. I have purchased shoes of worth 1499/- on[protected] and very next day i realized shoes became tight for me due to which i developed wound on my right foot . so today on[protected] i went to exchange the shoes, the shopkeeper (Mr. Madhu) didn't even looked at my bill, shoe and said it cant be replaced as its very rude attitude of shopkeeper towards customer and i told him i am diabetic patient. i can' not afford to have wound on my feet so he replied " Go to the hospital" which highly not acceptable from any shopkeeper. then i have spoken to customer care by Name- Vishal told him all issue he gave me reference no -523652. I would strongly recommend not to keep such people who are highly irresponsible and doesn't know how to handle complaint.

I am a frequent customer of BATA. My whole family were using BATA Products.
But all the products are getting damaged within few use. And the quality of the product is very poor and they are charging very high prices.
I bought a Bag worth Rs 1999/-, within a weeks use its handle got damaged. I am attaching the photo for your perusal.
With kids shoes, ladies chappal & mens shoes, I was facing the same issue. Unfortunately I don't have any photos to upload, as I am fed up going every time to BATA Showroom complaining to them and repairing. And the repair seems to be like done by some cobbler.
As I am having lot of other works, I STOPPED BUYING FROM BATA. I have completely lost my trust in BATA.
You can have look at the photo which I have uploaded and if possible help me out by refunding my money or what ever is the way to settle it.


The Showroom Address is as follows:
Door No.1/1268-A1, A2, A3, A4, A5,
Elite Arcade, Chakkorathukulam,
Nadakkavu West, Kozhikode - 673011

I purchased shoes on 02/11/2015, order number[protected], there was a problem with the size. I called the customer service department as soon as I received the product. They gave me some options for exchange by visiting a store as the size was no available online. But even after waiting for 2-3 days, I did not receive any mail which I had to show to the store for exchange. So, I called the store and found out that the size is not available. And when I called the customer service department again I was told that I'll be sent to some other store, which is too far. This is truly inconvenience for the customer. In between when they asked me to visit the store with the product, they sent Blue Dart Courier guy for reverse pickup on 16/11/2015. So, I called them to know what should I do, they said the request has been taken for exchange but how could I exchange the product in store if I hand over the product to the courier guy. I really got frustrated and ask the customer care executive to go for the refund then I handed over the product to Blue Dart. So, The product got picked up by Blue Dart Now, it has been more than 7 days since the pickup is done, no one is entertaining my problem and just making fake promises and asking me to wait for 24-48 hours more every time when I am calling. In the meanwhile I got a mail that the refund and exchange policy is not there on "Sale Products", but I have used coupon on the site. Still it is not my fault as the are not able to make the size available for me from last 17 days. And this size issue problem is not mentioned on their cash memo or on their site, that Bata won't refund even if its a size issue and if they don't have the required size asked by the customer then why the customer has to suffer for company's fault? And moreover no one is taking responsibility to get this problem solved. The last guy I spoke to was Mr. Sumit Singh, Sr Executive Bata Gurgaon Call Centre on 23/11/2015. He promised me to get the problem solved by 25/11/2015 Please don't buy from bata as the customer service department and their policies too are fooling the customers.

The employee name subhodeep chakroborty and others in Bata shoe shop in purulia has misbehaved and insulted the customer during showing shoes.i want to stop this kind of behavior against the customer who used to come to bata shoe in purulia west bengal india.Please take necessary actions against the employee of bata shop in purulia.

Good Evening sir, I have purchased one pairs of sandal by using my BOI Debit Card (5264XXXXXXXX2788) for a purchase worth of Rs.299.00 in 7th November 2015, at Ultadanga 161/1, CIT ROAD, SCHEME 6M, Kolkata -700054. on 7th November 2015 reference complaint number 512983. This is one of your regular customer experienced poor quality on pair of foot wear taken. I have bought a foot wear with a discount of rs 299/- which the foot wear front sole and pasting came out with in 2 days . I purchased one foot wear of no:571-8054 BATA in Kolkata CIT Road branch on 07th November 2015. Within less than two days the upper layer has started going and looked very bad. Kindly arrange for a replacement immediately, as a matter of principle Bata should not knowingly be selling defective products. We have grownup wearing Bata products and this is the first episode of defective service in 20 years - It has left a very bad taste . I am truly greatly disappointed that my loyalty to the brand has been rewarded like this!! I hope to hear your response soon.

Hi, I brought a pair of shoes on 30 march 2015 from Bata barabanki showroom, but shoes pair are damaged in just 2 days, may be 2 or 3 hours after wear it, after complaint in Bata on thier toll free Number [protected] the customer care executive give me 100% assurance to fix the issue in three days but after complete the mentioned timeline again i have contacted then but againt they are asking for more 2 days time. My complaint No is :408078 &399386 &394319 &390006 & 384613 & 422360 and always your assistence ask me wait for some hours . Please act on mentiones complaint ASAP else i will register a complaint in district consumer court. I am waiting for response.my contacts detail and email id mentioned in your data base of registered complaints no... mo no [protected]

My name meghana ghorpade. i brought new chappal in your br no 02039 j m rd on 24/10/2015 for rs 1699/- I found within 8 days new chappal was heel top open. i visit your shop they advice me to online complaint, i already logged my complaint on 13/11/2015 but i have not received your complaint no

HAPPY DIWALI to Bata Family and its customer service department.

ACTION BY BATA:
1) Bata store asked to approach customer service at bata.com . Complaint number CRF494495
2) Customer service asked to approach the bata store for article verification and its needful repair.
3) Bata store verified the article and confirmed as Bata Product and outrightly decilned to provide any repair even on payment basis.
4) Again approached Bata next level office at Chennai for subject problem and got reference number: 501975 dated 24th October 2015.
5) Regretted on dated 27th October 2015 for any help.

CONCULSION : NICE WAY OF FOOLING CUSTOMER WITHOUT PROVIDING ANY SERVICE AND HURTING CUSTOMER SENTIMENTS AND INSULTING TO VISIT BATA STORE WITHOUT ANY SOLUTION . I APPRECIATE BATA TEAM PURPOSE OF MISGUIDING CUSTOMER THINKING AS IF CUSTOMER IS A FOOL AND WOULD REMAIN LOYAL TO BATA WITH A HAPPY SHOPPING LOGO. PLEASE REMEMBER 1 DISATISFIED CUSTOMER IS EQUAL TO 15 NEW CUSTOMER. HENCE MY OBJECTIVE IN FUTURE IS TO EDUCATE ALL MY FAMILY AND FRIENDS ABOUT BATA PRODUCT SO THAT THEY ARE NOT FOOLED AND CHEATED BY BUYING A BATA PRODUCT WHICH DOES NOT PROVIDE ANY AFTERSALE SERVICE EVEN ON PAYMENT BASIS.

At last the subject pair of shoes has found place in the dustbin.

Chappals damaged within two months i purchased chappals from bata india limited, sul tan bazar, hyderabad on[protected] cash memo 01208, my mobile no. [protected]. As the said chappals are damaged, i complained to the said outlet. But they are not responding, but at the time of purchase, they promissed that they would exchange the product, if it will damage within 6 months.

I have purchased one pair of shoe from a Bata showroom in mumbai two months back. But the product that i purchased showed the manufacturing defect in stiching and also have colour fading in just two months after purchased. so i want to replace the product Show room code-02505 article no[protected] size-8 amount Rs.2299/-

Dear sir /Madam Before 6 mnths I had taken shoes from ur Bata shop at Parel Mumbai. I m not happy with ur stuff as the whole layer of the shoes have been scraping off. I hv just wore it only once. I request you to look forward for this complain very soon. Regard Dilip Patel

I have bought a slippers with an offer of rs 250 which the slipper front sole and pasting came out with in 2 days . I have registered a complain but no response. They are making money for damage slippers by providing offer . Kindly take necessary action

Dear Team, I bought a pair on 19th of Sep 1025 from BATA INDIA from Nashik, the sales manager gave me a manual bill instead of computerized bill and also told that the guaranty of pasting is 2 month, now the pasting is completely damaged and they telling that guaranty is not applicable on these shoos-es. Please help me out. regards Umesh

I purchased a Bata Sandal from Bata Store at New Market, Bhopal on October 11, 2015 on my tour to Bhopal. I have been wearing the same since then until yesterday (October 28, 2015) when it broke off. Actually it is the incident of improper sticking of the straps to the base which resulted in its detachment. I thus have to switch to older footwear.
Please ensure the replacement of the product as I don't believe that once repaired its going to last any longer.
I reside at Jabalpur and my contact is +91-[protected] ([protected]@gmail.com)

Purchase the stark product no.[protected]x404 11 via cash memo 26-08-14/1/[protected] from Bata India Ltd F-122 Rajouri Garden New Delhi. The new product was launched made up of single piece. The product could not be worn for more than 6 months. The leather at the tender side become very hard of both legs and small holes in number has also come up on the bottom side.The life long product becomes the life less in 16 uses in the span of 6 months.

I had purchased a shoes of hush puppy on 4th aug 2015 for rs 4500 from bata store at jalaram park lbs marg bhandup west mumbai 78 In period of 1month the shoe pasting was open n its sole came out So the quality which was guranteed was not delivered Alsoi had register complain on 19th oct 2015 complain no: 498811 for replacement i was assured by the contact centre tht i will be getting a confirmation email in 24hrs n then with tht email i go to the store n get the replacement ... from 20th oct till today 24th oct i had called every day asking for tht email and every time i was assured by the contact center tht i will receive tht email with nxt couple of hrs which i never received .calling a contact center is pain cause advisors put ur call on hold for default 12-15mins and come back with same ans tht wait for 24hrs When i asked for the refund i was inform by the supervisor name Ashish bansal tht there are no refunds provided ... i am very upset tht i spend money on the product which is not worth of monday market quality... more over i have waste my time n enery following up with contact centre which only provided long holds n std ans ... its very very upsetting n time consuming ... after this experience i will never recomment hush puppy or bata products to any one ... amd now i really dnt need tht shoes i jst need my money bck

but i am not satisfied with ur resolution.. This is not my fault so why should i suffer. I am
not gonna to pay any single rupees you have to make it 100% otherwise i will escalate this
issue to your higher level. I think every one knows abt bata product when they will see such a
comment and the shoe quality. I think they will not believe their eye.. I am gonna to
share this pics to sebi as well as social media


customer name – mr. Prashanta
contact no – [protected]
article no – 824-6767
complaint no – crf495045

Hi, I bough a pair of bellies from Bata Store in Pacific Mall, Subhash Nagar, New Delhi. The sales person told me that the Naturalizer ( a Brand of Bata) is the most comfortable in the heel segment and that it would take some time to take the shape of my foot, it costed me Rs.3000 and within one day of wearing the belly it gave me such a terrible shoe bite that it became difficult for me to even get up from my seat at the office.On contacting the store they said they could only exchange the product if it is completely unused. They are as good as new and it is a complete waste of money for me.

I purchased a pair of slippers F[protected] on 11/8/2015 from Bata Navranpura showroom at Ahmedabad, Gujarat. The slippers were defective - the glitter on the straps started coming off and in two weeks the slippers were totally devoid of the glitter on the straps. On taking the footwear back to the company showroom, I was told that the piece was defective but since it was sold at a discount, they would not replace it! Kindly arrange for a replacement immediately, as a matter of principle Bata should not knowingly be selling defective products. We have grownup wearing Bata products and this is the first episode of defective service in 50 years - It has left a very bad taste . I am truly greatly disappointed that my loyalty to the brand has been rewarded like this!!

Dear Sir/Madam, Product: Shoes (cost Rs. 1799/-) Model: F[protected] Brand: Bata Shoe Company Ltd. Store: Bata Store, Dilshad Garden Metro Station Warranty: 02 Months (Lapsed) as Product is 07 months old Dates & Events: Kindly read below 21 Feb 2015: I purchased a pair of shoes on 21st Feb 2015 from authorised Bata outlet, Dilshad Garden Metro Station at full price of Rs. 1799 [Cash Memo No. 21-02-15/[protected]] with expectation of shoe life 18-24 months in my mind as Bata is a brand name. Last week of June 2015: Observed minor cracks but ignored. I thought these cracks will not deteriorate further and I was hopeful if shoes further deteriorate a brand like Bata will resolve the issue amicably. Mid of Sep 2015: I visited Bata Store, Dilshad Garden as cracks deteriorated further. Bata Store manager advised me to contact customer care as 02 months period from purchase date had lapsed. 22 Sep 2015: I Contacted Bata Customer Care on toll free no. as advised by Bata Store manager and Complaint registered vide ref. 481668. 26 Sep 2015: Bata Customer Care sent regret via email to inform me that the product cannot be considered for a repair or replacement as 07 months had lapsed from the date of purchase. 28 Sep 2015: I escalated the issue via email regarding life of product as it came with a surprise to me that the Bata Shoes priced at Rs. 1799 are made just to last 06-07 months? They registered my complaint again vide reference no. 485946 and Bata agreed for 50% replacement. 01 Oct 2015: I visited Bata Store Dilshad Garden to avail the replacement offer. However, they agreed to pay just half the price of original shoes i.e. Rs. 1799/2 = Rs 900 plus I had to return the shoes and that too after selection a product from inventory. I chose a Hushpuppies product with MRP 3499. Thereafter store manager asked to pay Rs. 2600 (FYI today on 16 Oct 2015 same model of hushpuppies was available on 50% off on amazon.in). This was quite shocking as this would imply that I lose 900 bucks just for seven months o[censored]se of shoes plus shoes also. I deeply regret of the fact that I bought shoes from Bata at regular price when discount of 50% easily flow in their obsolete inventory. I left their offer of replacement and I contacted Bata Customer Care on toll free no. as suggested by Store Manager with expectation of Amicable Resolution. They registered complaint vide ref. 487709 with verbal confirmation of resolution within 03 days. 06 Oct 2015: I contacted Bata Customer Care on toll free no. regarding complaint ref. 487709. They informed me that resolution is under process. 08 Oct 2015: After lapse of almost 07 days (03 working days), I Sent an email to higher authorities for resolution as deemed fit at email ids SFD.[protected]@bata.com, share.[protected]@bata.co.in, [protected]@rdinfotech.in, rd.[protected]@vsnl.net, maloy.[protected]@bata.com, corporate.[protected]@bata.in . Three email ids ([protected]@rdinfotech.in, rd.[protected]@vsnl.net, corporate.[protected]@bata.in) bounced back my email on 09 oct 2015. On 12 Oct 2015: I lodged my grievance on http://www.nationalconsumerhelpline.in/ vide docket no.[protected] with username ajay1983. But the status of complaint is still shown as open after lapse of 04 days. On 16 Oct 2015: Lodging my complaint on http://www.consumercomplaints.in/ Sir, I didn’t purchased Rs 1799/- shoes from Bata to look for shoes again 07 months down the lane. Additionally, I am feeling harassed the way things are uncovered day by day. I feel like I am wasting my precious time due to unethical business ways of Bata. Now, I want Acceptance of faulty product by Bata Store and 100% replacement (if they think 50% replacement is 50% off on return of shoes to Bata). Or Acceptance from Bata that the product cost at 1799/- is designed for a life of only 07 months, so that I can warn my near and dear ones regarding the same. Looking forward for appropriate redressal. regards, Ajay Kumar (M) [protected]