Bata India Complaints & Reviews

I have given a complaint to bata india on 2nd september, that the bata show-room at vijayawada manager ramesh, was not exchanged my chappel even the chapple was not used( purchase bill date[protected]. They gave a complain no : 470074. They were not reacted for my complaint till to-day 16th september.

Dear Sir, I am a person with a strong mindset to buy n use Indian products as much as possible. I am a happy & satisfied customer with BATA products for a long period. On[protected] I purchased a pair of shoes from your outlet in Empress Mall for a special Official visit. Though my intention was to purchase a budget price pair I gone for a costly one as Your salesmen insisted me saying it’s a good leather material shoe & will not lose skin easily end min. for next 10-12 months. But the next day when first time I wear it, its skin loose giving a bad look. I was feeling a embarrassing for the full hole day & not wear it after that. Meantime As out of station I couldn’t return it to your Outlet. But on 30.08.2015 when I visited to your Outlet near to my home to buy another one. I told him this all in detail, He suggested me to report it online as he can’t help me out. So thinking that you may help me out & take a positive response I am requesting you please do the needful.It will make me happy & feel satisfied for the trust on your products. I have attached a snaps of my Purchase Bill & shoes.

My complain number is 474675, I called many times afterwords i got this mail, "Dear Customer, Greetings for the day. We thank you for being our valuable customer and appreciate your feedback. Further to the information provided by you and feedback from our store, we are happy to extend a 50% replacement for the product. Kindly follow the below procedure for replacement; 1. We will replace with the same product (article number / model) and size if available at the store. 2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color etc) you can avail the replacement with any other product of equal or higher value. The difference of higher value needs to be paid by you. 3. Please note that there is no cash refund. Also, In case of replacement with a lower value item, there will be no refund of differential amount. 4. Damaged product must be submitted to Bata for replacement – mandatory. 5. THE ABOVE APPROVAL FOR 50% REPLACEMENT IS VALID TILL 25th September 2015. Kindly visit Bata Store at 7/3, Thooparahalli Village Varthur Hobli Brooke Filed Bangalore-560066 Karnataka and get in touch with the Store Manager. Please carry a printout of this email or show this email in your smart phone to the Store Manager at the time of store visit for availing the replacement. We assure you of diligent service always and look forward for your continued patronage. Kindly note the details of your complaint for all your future correspondence. Article number : 824-6826 Complaint No. : CRF474675 Regards Nitesh Ajmera Customer Service Team Bata India Ltd." What does it mean by 50 % replacement, Should i cut my shoe 50 % and get it replaced, i called them 100 times no one is helping me with the matter, i just want my shoe to exchanged as soon as possible, as it is in the warranty.

Sir, I have purchased a pair of shoes from Bata Show Room, Beach Road Branch, Kollam, Kerala State. (Shop Phone#[protected] from August 2015. Item #[protected] Size. Last week I found the sole was cut. I am working in Office. Unfortunately I lost the purchase bill from the showroom. When I submit the shoes to the showroom today 12 October 2015, they suggest to send an e-mail regarding this to the customer care. I am a regular user of bata products and this is my first experience disappointing. Awaiting your favorable response. Thanks, Saju Ismail, Laila Manzil, Edathara, Kalanjoor PO., Kollam District. Mob: [protected] E-mail: [protected]@gmail.com

I purchased a shoe on april 10 2015.it was being told that on sole 6 month warrnty but in 4 month the sole was spoil.i complained to the particular show room but those guys are fit for nothing.they only gave me the customer grievances email id and contact number.my complain number is 474309.plz help me out.my contact number is [protected]

Hi Sir/Madam, I bought a Shoe on 8th september around 9 p.m. in Bata Shoe Store, Thuraipakkam, Chennai-600096. I did not notice properly when i am buying this shoe. Today(10th september) i noticed small tear on the side of the shoe. And i verified in my first photograph of the shoe which is taken at 9th september 10 .10 A.m. The photograph conformed that the damage is occurred at the time of purchase itself. Shoe Model No:[protected]. It is really disappointed the product is damaged when i'm noticing on the second day itself. Really Bata is great if they exchange the product. I attached the screenshot of bill and the damaged product.

My name is shiva reddy, I have purchased two pairs of sandals by using my SBI Debit Card (622XX4704) for a purchase worth of Rs.2200.00 in 8th July 2015, at DWARAKANAGAR No : 37 - 14 - 7A Dwaraka Nagar, Visakapatanam, Andhra Pradesh 530016, on 5th September 2015 one of my sandals has been damaged, immediately I have approach at above store where I have bought my sandals. I have not been received well by the branch manager and he is ignorant and not bothered to listen to my complaint and insisting me to get the bill but where I have submitted my account statement as I swiped my debit card to pay the bill at the store above, Branch Manager is asking me to come after two days for launching my complaint. This incident gave me immense dissatisfaction and I lost trust on Brand Bata and People working in it.

Dear sir, i have purchase shoes from mazgaon bata shop no. 02518 shoes model no. 821 - 6768 shoes no. 10 rs. 1299 / - its purchase on 24 / 5 / 2015. However, its has been damage in monsoon season within 3 months i have put complain on 17 / 08 / 2015, but customer care personnel told we have process your complain and you will get email on your email box. But i have received any from them. Kindly look into matter at the earliest and resolve the same

Warm regards
Mangesh tirloktar

Customer Name : Mr. Avinash Article No. : 674-5164 Complaint No. : CRF466936 Store address: 01A71/3, DD Urs Road, Devaraja Mohalla, Mysuru, Karnataka 570001 10th of Aug 2015, I bought a pair of Dr Scholls sandals for my mother. After wearing it exactly once for 20 mins, she experienced severe pain on the ball of her right feet which resulted in limping for the next two days and repeated pain killer usage. I went and inquired politely at the store we bought about possible replacement of the product assuming that there must be something wrong with the product that is not apparently to the naked eye. The manager apparently is not available for any conversation physically or by phone between the times of 3.00 - 6.30 PM as it is his lunch time (3.5 hours and it wasn't even an exaggeration). The sales representative clearly disregarded our request and mentioned that he won't entertain any such exchange requests because it was tried once in the store before buying and was subsequently used for 20 mins. After repeated calls to the customer service people (First time the complaint was lodged but they couldn't find the complaint when I called to inquire about its progress), I have successfully managed to get my complaint officially lodged into the data base. Unfortunately their resolution team thinks that me going and talking to the store owner is the only way to resolve the replacement issue that I am facing. As a customer, this is what I am NOT going to do: Go to that store again ever in my life and talk to sales rep and the manager. However, I want to give another shot to the resolution team to help me with this issue. I want to get a replacement of the product, or I will continue with escalating this issue. Not because I have spent 1999/- on a product from your company but because of the way you make me feel as a customer when I come to your store or call your customer service people.

I had ordered two shoes on[protected] having order no[protected].but it was cancled by bata automatically, because the order had in sale.next time on[protected] having order no[protected] i had ordered 3 shoes among which they delivered 1 shoe which was not in sale and the rest 2 shoes they didnot deliver.i called customer service to know the reason but they simply told that the order had been canceled, they didnot have stock.but still the shoe was showing in bata.in site.and the order tracking status is processing.they simply make people fool by showing sale in their site bata.in.i wanna my order should be delivered to me.

I purchased formal bata shoes from M.I. Road, Jaipur bata showroom on 1st August, 2015. After use of less than one month, top layer from front part has started to come out. Now, I can't wear it because it started seeing ugly from front now. I don't think it is leather shoe for which bata company is known. Can you suggest me what solution I have ? Should I go to store for replacement ?

I have bought following footwears, Shoe code no. [protected] [protected] [protected] from shop I D No.02486 in the month of second week of June 2015 Within less than a month, the sole pasting came out layer by layer from both front and back.

Dear sir, I bought a ladies sandal from bata authorize showroom at station road jammu.Just using 5 to 6 time in 3 months, the leather of sandal is damage, scaling form in leather of sandal. I surprised that i bought a bata product.it's like a ordinary product. I am sending a image of sandal also for you as attachment. Thanks & Regards Neeraj verma [protected]

I have bought a bata shoes no.5526809 from ansal plaza palam vihar gurgaon who was defective product when i gone to retailer than he refuse to return the product and he misbehaved and abused us. What should i do now please help us other wise i will file a case toward this so please kindly short out my problem.

I had purchased shoes from r r tower napier town jabalpur on 09/08/15 .cash memo no 09/08/15/1/[protected] article no F[protected]. when i say shoe torn in 3rd day i had complaint to shop they said as this is a discounted product we cant do any thing .you can complaint it on coustomer care i had called on coustomer care they had given me complaint no 463769. i want refund or replaced it

Dear Team, On DT 18th Aug 2015 (Time 20:03:12), I purchased one sandal amounting Rs. 699/- from Bata India Ltd. (Address- Bata Shoe Store (556/02085), B-283, 1st Floor, Padke Road, Dombivali (East) – 421 201). The same time I was given cash amounting Rs. 700/- & as per the bill amount the cashier was supposed to give Rs. 1/- back, but was not happened & I also ignored as just a matter of one rupee. While selling the product, he committed that if any kind of defect in the product then can be replaced after submission of the bill. On DT 20th Aug 2015, I observed that the stitches of right leg sandal got damaged. I visited at the same showroom around 20:15 and met Mr. B.K.Mishra (Sales person) for replacement. He was giving me another sandal but that was also damaged. I asked for another one, but he said that if you want to take then take or else take your cash back which is against your policy as mentioned on the bill (NO CASH REFUND), and literally he had thrown the cash Rs. 700/- on the counter table. There is no complaint against anyone but sharing my experience with you. If you really believe on the CUSTOMER SATISFACTION/ AFTER SALES SERVICE concept, we expect better approach towards customers from your representatives as they are presenting a good brand name i.e. “BATA”. Thanks & Regards, Nilesh Parte PFA: 1. Damaged sandal snap 2. Bill copy 3. Mr. B.K. Mishra (Sales person) pic

I purchased a Hush Puppy Sandal from Bata Lucknow on 23.02.2015 at Rs.1799/- Within 3 months of wearing it it started to wear off and last weekend it broke down completely. Getting Torn apart within 6 months of purchase is very unfortunate. This brings Bad name to such a reputed Brand. I am currently staying in Mumbai. Please arrange to get this thing repaired of replace if repair is not possible. Please reply at the earliest and efforts are expected towards damage control what this one bad product has brought to your brand. Regards Ms. Soni Singh.

We have purchased one Ladies Shoes Rs.499/- 1.6 months back from Hyderabadad SR Nagar.2 times it has broken.When we went they the Manager told you have broken this. 1st time it has broken within 1 month they have repaired and given .2nd time it has broken within 15 days.He told we will not give another shoe only repair.When we have told we will complain he told go and give complain on Customer Service. My question is why people will purchase Bata shoe and will paid higher price. It willbe beter to take footpath shoe. Why you are Fraud to the Customer ? This is the answer we will get from the Manager from Bata. This is very disgusting. I want to take New shoe inreplace of old one . Please reply me immediately otherwise I will do Consumer case against you.

Dear Sir, On 14.08.2015 I have purchased a school shoe from your 80, Bentinck Street store for my son. The cost of this shoe is Rs. 750/-. 16.08.2015 was 13th birthday of my son. It was a small gift for my son. 15.08.2015 was Independence day & 16.08.2015 was Sunday. On 17.08.2015 he was gone school with his new shoe but unfortunately pasting of both the sole (Toe portion) totally removed. My son is asking “PAPA YOU BOGHT IT FROM FOOT PATH FOR MY BIRTHDAY GIFT?” I am very much disappointed in this matter. Yesterday I have lodged complaint through your toll free no. Complaint no. is 461544. You customer care executive assured me that complaint should be reflected in my e mail id but unfortunately it is also not reflected. At present I am out of KOLKATA & not able to go to the store for replacement, my wife will not able to do this work. So I request you to please send your person to my house and replace the defective shoe. I think if you send your person to my house for replacing this, my son should realize that “HIS FATHER PURCHASED HIS BIRTHDAY GIFT FROM BATA ONLY NOT FROM FOOTPATH.” Awaiting for your favourable reply. Regards Ratul Banerjee r.banerjee.[protected]@gmail.com

Brought shoes from BATA for Bethany school shoes Bangalore. Shoe is cracking within one month o[censored]se. I went and should it to the Bata shop in Kormanagala and I was asked to raise a complaint in this site. Date of the incident : Aug 2015 Client : Bata Koramangala Resolution : Repair or refund Regards, Noreen