Bata India Complaints & Reviews

Hi, I bought a pair of Hush Puppies shoes for Rs 4000/- on October 2014. After 3 months o[censored]sage the soles of both the shoes have got damaged. I regret to say this that I have not used this shoe for one year and the sole of my shoe has come out hanging. I have attached an image of the shoe. Please let me know why this has happened within this duration. Also I want this to be replaced by your any of your Bata showroom. My contact details are as below. Mobile: [protected] Email: [protected]@gmail.com

My name is Shatrudhan Pandey and I am the customer of Bata from My school days . Three month before I had purchase the shoe from borivali west store at a chandawarkar road store no ( 02486 ) . Model of the shoe Bata Mocassisco size of the shoe is 9 , both the pair of the shoe sole get broken . one day I find at the time of shoe Polish . I had also put this concern in front of store on Saturday . The price of the shoe is Rs 2500 / . I am not having the bill of the shoe . So I request you to please do the need full . I am also providing the picture of broken shoe sole, please find the attachment . My mob no [protected] and My mail id : [protected]@gmail.com

Dear Sir I bought shoe from Bata Showroom (store code:03847, Good Earth City Center, Sec-47, Gurgaon) on 13th April'2015 for Rs 1700 by paying cash. In less than 2 months both the inner sole and outer sole has got separated completely. The outer sole has come out totally. (Please see photograph attached) I have been using Bata products since long but problem of this kind has appeared for the first time and is shocking. I went to the shopkeeper at Bata Showroom, Good Earth City Center, Sec-47, Gurgaon for shoe replacement but he said that I have to write here. Also I remember that on the Shoe box it was written that the product has been manufactured in China, but I am sure Bata would not compromise on its high quality standard. So I request you to immediately arrange for shoe replacement/refund. Incase you need any more information please let me know. Regards Ashish Sinha [protected] Address : CW 58, Ground Floor, Malibu Town Gurgaon, Pin-122001 Haryana

Hi All, I brought a pair of shoes from Bata (old Delhi Gurgaon Road) showroom, the shoes size was exact but shoes design hurt upper part of my left foot, event i can't walk 100 meter after wear it, after complaint in Bata on thier toll free Number [protected] the customer care executive give me 100% assurance to fix the issue in three days but after complete the mentioned timeline again i have contacted then but againt they are asking for more 2 days time. My complaint No is : 411862. Please act on mentiones complaint ASAP else i will register a complaint in district consumer court. I am waiting for response.

I purchased a Bata Ambasador shoe on 31/1/2015 from the Bata Store on Coles Road, Frazer Town, Bangalore. The cost of the shoe was INR2999. To my utter shock I find that the soles of the shoes are both peeling off within a matter of just 4 months. I approached the store and the store manager has expressed helplessness and asked me to contact the customer service. Thereafter I sent an email to the customer service id to which there is not even an acknowledgemetn till date (4 days) This is totally unbecoming of a reputed company like Bata to sell defective shoes. Pl look into the matter urgently and replace the defective shoe immediately regards Sachin R [protected]

On Saturday, 6 June 2015 11:25 AM, sheetal patel wrote: On Wednesday, 3 June 2015 10:31 AM, sheetalmitesh wrote: I have serious complain about your product as earlier I mailed. I given address of that store locketed at jayratna building cross road, baroda. And the owner of that store not given telephone no and misbehaving with me which i cannot write in mail even I went 3 times to store. So I want talk with you so u please call me as earliest as possible so that I can explain you in detail. I am attaching scan copy of cash memo. You can call me at any time on my mobile no[protected]. Mitesh R Patel [protected]. Sent from Samsung tablet I have serious complain about your product as earlier I mailed. I given address of that store locketed at jayratna building cross road, baroda. And the owner of that store not given telephone no and misbehaving with me which i cannot write in mail even I went 3 times to store. So I want talk with you so u please call me as earliest as possible so that I can explain you in detail. I am attaching scan copy of cash memo. You can call me at any time on my mobile no[protected]. Mitesh R Patel [protected]. Sent from Samsung tablet -------- Original message -------- From Customer Service Date:[protected]:39 PM (GMT+05:30) To sheetal patel Subject RE: Complain Regarding Bata Shoes Dear Customer, Greetings for the day. Thank you for being a valued customer of Bata. With reference to your email, we request you to please provide us the following details to enable us to investigate the issue at the earliest - ? The Article Number (a seven digit numeric product code written inside the article). ? Please also mention if the article has been shown at any Bata store – if so please provide details of date of visit and store address / contact number. ? Amount paid for the particular Article. ? Provide cash memo number or scan copy of Cash memo, credit/debit card statement indicating the Date of purchase (In case of non availability of this information or bill, it wouldn't be possible for us to consider the request for Exchange, Repair or Replacement) ? Full address / contact no. of the store from where the purchase was made. The details that you provide us will help us take up the issue with the relevant teams. Please note your Email Query Reference number: 401037 for any future correspondence in this matter. Regards Customer Service Department Bata India Ltd. Join our exclusive Customer Membership Program, Earn Privilege Points and enjoy special benefits. To register, shop & share your mobile number at your favorite Bata, Hush Puppies & Footin Stores. ||Bata Club || Hush Puppies Signature Club || Footin Fashion Club || ________________________________________ From: sheetal patel [[protected]@yahoo.com] Sent: Saturday, May 09, 2015 5:33 PM To: Customer Service Subject: Complain Regarding Bata Shoes Dear Sir, Myself Mitesh Patel from Baroda. i purchased Bata leather shoes from Bata Store, jayratna building cross road, Baroda. on 20/03/2015. i started it to wear from 02/05/2015. but one shoes gets browinish in colour and one is same black colour within one week. the shoes is not polished, not washed by water or any chemical then why this colour changed. i purchased by bill no 13172 date 20/03/2015 one pair-10 no. Please reply as earliest. Thanking you, Mitesh Patel C/36, Kubernagar Society, Deep Chambers Road, Manjalpur Naka. Baroda - 390011. Mob - [protected]. Dear Customer, Greetings for the day. Thank you for being a valued customer of Bata. With reference to your email, we request you to please provide us the following details to enable us to investigate the issue at the earliest - ? The Article Number (a seven digit numeric product code written inside the article). ? Please also mention if the article has been shown at any Bata store – if so please provide details of date of visit and store address / contact number. ? Amount paid for the particular Article. ? Provide cash memo number or scan copy of Cash memo, credit/debit card statement indicating the Date of purchase (In case of non availability of this information or bill, it wouldn't be possible for us to consider the request for Exchange, Repair or Replacement) ? Full address / contact no. of the store from where the purchase was made. The details that you provide us will help us take up the issue with the relevant teams. Please note your Email Query Reference number: 401037 for any future correspondence in this matter. Regards Customer Service Department Bata India Ltd. Join our exclusive Customer Membership Program, Earn Privilege Points and enjoy special benefits. To register, shop & share your mobile number at your favorite Bata, Hush Puppies & Footin Stores. ||Bata Club || Hush Puppies Signature Club || Footin Fashion Club || ________________________________________ From: sheetal patel [[protected]@yahoo.com] Sent: Saturday, May 09, 2015 5:33 PM To: Customer Service Subject: Complain Regarding Bata Shoes Dear Sir, Myself Mitesh Patel from Baroda. i purchased Bata leather shoes from Bata Store, jayratna building cross road, Baroda. on 20/03/2015. i started it to wear from 02/05/2015. but one shoes gets browinish in colour and one is same black colour within one week. the shoes is not polished, not washed by water or any chemical then why this colour changed. i purchased by bill no 13172 date 20/03/2015 one pair-10 no. Please reply as earliest. Thanking you, Mitesh Patel C/36, Kubernagar Society, Deep Chambers Road, Manjalpur Naka. Baroda - 390011. Mob - [protected].

Dear Bata, I live in Hyderabad, Telangana State, India. I have been your loyal customer for more than 15 years and I intended to be. But now, I dont think I can be one anymore. Here is why. In the past two years I could observe that there were not many variety that were being released by Bata. Every time I go to the bata store(with a gap of 6 months at least), I see the same old stock residing in the same old corner of the store, probably fresh with a new layer of dust. And the few new models that come in, are not available in my size (7), most of the times or are not in my price range sometimes. Despite this fact, I have time and again returned to Bata and ended up buying one of your footware half-satisfied, because I am someone, who prefers Quality and Comfort more than anything else in my footware. But the one incident changed my opinion on coming back to bata happened like this. To try finding some new models of footware I went to another brach of Bata that is located at, Kothapet, Hyderabad, India. However the same story repeated and I was having a tough time finding a good pair of footware. On top of that a sales girl kept following me as like a police behind a suspected thief. Neither was she helping me find a proper pair, nor was she leaving my back. It was hardly 20min that I was in the store, that the sales girl following me came face to face with me and said the following in a curt tone or rather say it was little on the harsh side of the tone, in telugu (the regional language) ..."Will it be over today? You have been seeing for so much time, and din't select even one piece. If you want more models, go to another shop."...(indirectly she was showing me the door!!!)... This is something I never faced in any store all my life, and never expected it to face from a store like BATA. Later on I learnt that even my friend faced similar situation in the same store. I don't intend to disclose neither my identity nor have I made an effort to find the details of the sales girl. I am not even sure what made the sales girl speak like that(was it her natural way of dealing people, or if she was just having bad days). I am not writing this message to blame any one. I am writing this, to bring to notice the things that your customers have been facing at your stores; because I believe that you care for them and will make necessary reforms for them. I am writing this, because I don't like to see my once upon a time favourite brand going down like this. Your, Dissappointed customer :(

Purchase a purse of Marie claire from a Bata shoeroom in new Delhi CP for rs 1700 model no.[protected]X46200786, with in a month the leather handles started cutting.. The same got it exchanged with tussle. Then in exchange purchased another purse on 20.05.15. for rs 2000 vide receipt no. 3003/20.05.15 model no. [protected]X46200124.Withhin 10 daye the handles of the bag came out, the stitiching wss so poor. Now since i had coupons of Bta from Payback every time i m exchanging the money is being deducted. I am really suffering by spending on Bata. Now instead of exchanging would like my reimbursement back as dont want any Bata product now.. Kinly reimburse my amount else going the same to be publicise . Two of my friends also bought two purses and facing the same problem. would like my issue to be resolved immediately.

i am Ravi from Bettiah bihar. I purchase a ladies chapal from bata shoe store b 15, cp 2, gents section, new delhi On 15/05/2015. But i am not satisfied with my purchase. when i request replace this at bata store Bettiah west champaran bihar he refused to change it. Please solve my problem. My mob. No. [protected]

This is Shilpi Dua from Jaipur.This is regarding the telephonic conversation with your customer care executive on 27th may 2015 about a defected footwear. Regarding the same I had received a system generated mail which says my request has been registered with reference number : 406987. But I did'nt received any further mail from the company concerning the exchange of the product (which I should get in 3 working days as mentioned by the executive). Please look into the matter. The above complaint is written by me 2 time and there is no reply from the company and on the customer care number no one picks the call. This is very annoying and irritating and above all, least expected from company like BATA.

Dear Sir/ Madam Myself Dr Sumit Sanotra, I am regular costumer of bata India. I had purchased a Bag for my mother on mother day on[protected] vide memu no. F[protected] from your store at purani mandi Jammu. But the skin of the bag got damaged after the purchase of 10 days. Now the store refused to change it, because at that date the store was offering an discount of 20%. Now I have one question to esteemed company like Bata, is it a crime to purchase discounted product. If one can spend 1500 for a product, that it hardly matters for one to pay another 20 % (ie rs 300). Therefore It is my humble request to the company please do the needful as soon an possible. with regards Dr Sumit

At your mathura (UP) showroom your manager and the customer care executives misbehaved with my father, when I reached there your manager threatened me and my father. Used abusive language. They have patronized goons at your showroom. Kindly take proper action and improvise your service quality. Ashwani [protected]

I have purchased Article no 818-9734 Rs. 2299/- INR shoes size UK-11 from Bata Shoe Store - Noida Sector 18 Bata's shop and for the Manufacturing problem i replaced it from 808-9748 Article INR 1999/- but in this article i faced Soul problem again so that i again complaint and change with same article. than third time in18 days i face soul problem again. and this time i take article no 808-6319 in 7th of april and This time it tear from the side . Really i totally fed up to Bata's Quality and Think about consumer form for poor quality, Now i don't want to replace and waste my time . Now i want my money back, Not want replacement it because of poor quality and wasting my time as well as money to visiting your Shop again and again more than two-three times. Mob:- +91-[protected] Email:- sandeepkmr.[protected]@gmail.com

dear sir, i am vivek from kothrud, pune. 6 months before i had purchased a pair of maroon colour shoes from your retail outlet. Within 6 months o[censored]se i loss shoe colour from maroon to white on toe of shoe. so my shoes itself doing bad publicity of bata in my organization and in my friend circle. when i went to your retail outlet they told me arrogantly that they are not responsible for what bata sold to you. That what i got from bata in 1699RS. All i want to say suggest me solution for this and you should take strict action against your supplier.

Dear Sir/Madam I have purchased 2 shoe pair of Bata Company from flipkart.com around 6 month back however both the pair has been demolished and pasting has been opened in robust condition so please let me out of this and provide the solution as soon as fast. I have lodged the complaint on toll free no however there is no response till date. Regards CHETAN P AGARWAL M 91 [protected]

I purchased a product from bata showroom, Abu Lane, Meerut Cantt (UP), the product was defective so i requested the shopkeeper to refund my money. he was agressive and replied in a very bad manner. He added polythene prices in my bill, on enquiring about the same from him he said it just costs 0.75, instead he added 2.55 in my bill, also he replied back "aap to 2 rupee ke liye halla macha rahi ho". on asking my money back he was replying in a very bad manner and replied me back " aap apne paise lo aur kaam niptao". Is this the way your dealers talk to their customers.? I really wonder what type of franchise you give to such short tempered and ill mannered people who do not have any sense to talk. this is really bad on your part if no action is taken against it. I request you to take some serious action against that person or i will take some severe action against it. THANK YOU

I HAD PURCHASE ON LAST SEPTEMBER ONE PAIR OF HUSH PUPPIES SHOE AND STARTED WEARING FROM JANUARY AS IT WAS GIFTED TO ME. WITHIN 5 MONS SOLE IS TOTALLY DAMAGED AND SO CHEAP QUALITY BY BATA AND THE SHOE PRICE IS RS 3999/= PLEASE HELP ME TO GET IT REPLACED my phone no is [protected] EMAIL ID ;[protected]@gmail.com

hi, i really regret that you BATA customer service providers are so irresponsible with your duties.Even you don't feel to respond a call, then why you people are providing a contact number, please delete or mention it as not working. Coming to the point, i borrowed a bag from madinaguda, hyderabad Bata Showroom in october worth Rs2000, and within a 2 months i got a repair, so i visited to that store and mentioned that, the store person asked me to mail me to the provided email address and asked me to send photos. My husband provided, they provided a complaint no 395728 and asked us to wait, so that they will contact us soon, but till date no call, neither lifting my call i was waiting in call for 30mins while listening the Bata song, i dont know how much you people are busy while solving the customers problem. So please tell me what shall i do.Sorry to say now a days BATA dont have nor quality neither services.

I BOUGHT A PAIR OF BATA SCHOLL LADIES SHOE FROM BATA SHOWROOM(14 A P C ROAD, KOLKATA-700 009) ON 4TH APRIL, 2015.PRICE WAS RS-1999/-.AFTER TWO WEEKS I NOTICED A SERIOUS DEFECT IN MY SHOE.THERE WAS A MAJOR STEACHING PROBLEM.THEN I WENT TO THE SHOWROOM BECAUSE BATA GAVE ME REPLACEMENT WARRENTY FOR TWO MONTHS.BUT THE EMPLOYEE OF THE SHOWROOM SAY THAT PRODUCT ARE NOT IN STOCK.THEY EXCUSED THAT AUDIT IS GOING ON & ALL OPERATIONS ARE CLOSED.AFTER ONE WEEK I WENT TO THE SHOWROOM WITH MY FATHER .THEY GAVE THE SAME EXCUSE & SUGGEST FOR BUYING ANY OTHER ITEM . YESTERDAY I WENT WITH MY FATHER & THEY TOTALLY DENY TO EXCHANGE .THEY SAID THAT THIS PROCCESS IS NOT POSSIBLE AT THIS MOMENT FOR AUDITING.THEY HARRAS ME & MY FATHER DAY BY DAY.MY FATHER IS A HEART PATIENT. CST NO:-[protected] & TIN NO:-[protected] & CASH MEMO:[protected]/1/0003 0071 PRODUCT CODE:-F[protected]. PLEASE HELP ME

I am hari, am one of your customer, I have purchased a pair of shoe in a offer 50% @ parrys corner batashow room on 20th may 2015 . With in a day the base of the shoe came seperate. Because of the name bata we are purchased in the show room... but its not worth.. please replace the shoes... kindly do this.