Bata India Complaints & Reviews

Managing Director, BATA INDIA, Kolkata. SUB : DECLINING BATA INDIA SHOE HEALTH. Dear Sir, I purchased a MOCASSINO 854-6349 #10, Depl&Plan : 472/4392G Bata pump shoe from your Kashmiri Gate Delhi Bata shop vide cash memo # 16-03-15/1/[protected]. I used this shoe for the first time on 05/05/15 . In this connection listen to my suffering, having purchased a BATA shoe this time . I am a regular user of Bata shoes since my childhood to this age of 69 yrs . I never used any other brand to date . My number since my adulthood has been consistently # 9 . Surprising, this time while trying #9 shoe in the shop, I found it very very uncomfortable & tight which never happened till date in the past . Consequently, I had to go in for a higher #10. Even #10 size is very difficult to push in . Surprisingly, when I wore it for the first time on 5th May 15, I found the new #10 also uncomfortable and it peeled of my skin on the heal on both feet . I am damn surprised by the change in the behaviour of age old Bata Shoes . There is no softness at all . How this change in sizes, needs to be explained by BATA . There is extreme quality deterioration . I talked to some of my colleagues on the issue who told me that they have stopped using BATA shoes any more . I, somewhat tend to believe that Bata management is in know of faulty manufacture either at its own factory or on out sourced facility but is inclined to push the faulty production through its outlets . Management must realise that this is a very serious matter and will have wide ranging repercussions on its image built over many decades . Top management must be worried over this issue, investigate and go to the root of the problemto save age old BATA name . . RN KAPIL. GH-12/4, Paschim Vihar, New Delhi-87. [protected].

I purchased a pair of sandals Comfit size 6 from your show room in 3rd Block Jayanagar, Bangalore two weeks back. Suddenly one slipper gave way while I was in my office leaving me in a very embarrassing situation as I could not walk. I had to buy a new pair by borrowing my colleague's slippers to reach the shoe shop. Today(10th May 2015) when I took the faulty sandals to the show room they flatly refused to exchange it. I was asked to leave the sandals with them to get it repaired and return. As I did not expect this situation, I did not retain the original receipt though the bag in which the sandals were given is still with me. The person at the counter was not at all helpful and when I said this could be my last purchase from Bata, he replied that it is my decision. We expect more customer friendly staff. I am giving below the picture of the faulty sandal and expect a replacement. Tks Prabha S Maganti [protected]

First time i am purchase bata shoes1100/=RS shoes soll remove after 3month distributer give me another sandel detect 20% amount for my shoes then after 1 month sandel colour brown to black then distributer give me replace another sandle this sandle soll also remove after 25day iam complant toll free & my complant no 399570 but after 4 day no reply from company so please refund my amount immidate iam frome mumbra distric thane &showroom name modern enterprises samrat nagar near mumbra police station my mobile no [protected]

BATA is having such pathetic quality here. I am from Bangalore and over the past 1 year, we have bought 5 different stuff from BATA (yeah I was mad to buy my sandals, my mom-in-laws sandals, my father-in -laws sandals, my husbands sandals and my daughter's school shoes) every thing and mark my words EVERYTHING started either pealing the skin / school shoe started getting HOLES, tiny small holes!!! in jsut 3 months!!! What the heck are u guys doing?We really feel like packaging all these torn and useless sandals and send it to you..what are we supposed to use it for. I have promised never to buy from BATA again. we pay more and buy from BATA thinking the stuff will last for atleast a year, damn it, it didnt even stay for 3 months!!! But please don't cheat people like this.You are big cheats!!!

i bought a hush puppies from udaipur bata showroom on[protected] and it left the sole with in a week after that as i am a resident of azamgarh-(u.p) i went to bata showroom regularly but they had given no solution a very poor service given by bata

Sir I recently purchased shoes from Tarnaka branch, Hyderabad at about two months back for Rs. 400/-. At the time of purchase I requested the sales person to show me a shoe with low cost for walking and playing shuttle. I used them for only twenty or thirty times. Then the inner lining in the shoe has broken into two pieces. I have been using u r products for twenty years. As a regular customer to u r product I have not seen such an inferior...

Hi,
I bought formal shoe in month of november[protected] from amanora mall. Shoe get defected after use of 15 to 20days. I have submitted shoe to your showroom for replacement but no one informed me to collect the shoe, i went there after a month and i do not get shoe replaced. Store manager told me that complaint will log through customer care. I did the same from there. But i have not get reply. Again i have called the customer care for the same and still i am waiting for your revert.

Can some help to replace my shoe. I don't want to listen the from you guys that i will get 60 %or 80% replacement. I
Want my shoe to be replaced 100%.

Below is the complaint nos-

1st complaint no. - 369834

2nd complaint no. - 378583

Store details-
Bata shoe store (565/02365)

Regards,
Shwetank tiwari
[protected]

I have purchased a pair of hush puppies shoes article no.[protected] for Rs..4500/- from BATA showroom Sector-22 Chandigarh 6 or 7 months back..as I am regular customer of Bata for the last 30 years I have not retained the original bill. I regret to complaint that the shoe developed cracks in the lower as well as in upper portion. the matter was brought to the notice of manager of your Sector 22 Chandigarh showroom. He endorsed the cracks in the shoe and advised me to address the complaint with customer care centre for free replacement. Please do the needful at the earliest possible. Thanks Rajeev Kumar [protected] House No 368 Phase IV Mohali

Sir/Mam I purchased a sandal of size 10, model number[protected] from a Bata show room .K.P Road SHOP NUMBER -3700, kamla nagar New Delhi for Rs. 499 on date 13/4/2015.It is very disappointing to convey you that its sole got broken into two halves within 15 days of purchase.I have lost the bill so the manager present in the outlet asked me to give a complaint. kindly help

Dear team This is inform you that I have purchased one pair casual shoe one month ago. So they gets worn out from front of face only after two weeks of purchase.so you are requested to replace the shoe within stipulated time. So kindly do some needful. Warm Regards Vipin thakur [protected]

At the out set, I am HOD, Dept of English, PSG College of Arts and Science, Coimbatore. My phone number[protected]. Email.id -rath.[protected]@gmail.com. I bought a pair of WEINBRENNER leather shoes for 3, 200 from your Bata shop, West Sambamdam Road, Rs Puram, Coimbatore. The mode of payment was by my Canara Bank debit card. After two months, the color of one of the said shoes got changed. I have used it hardly for four times. Now, I dont use it because it looks odd and even the studens have started passing comments on it. Do the needful to save me from the embarrassment caused due to the purchase.

Dear Sir/Madm I am Dr Lalatendu Mishra writing this letter to your company, you may not think it is complain, rather I would say please take this suggestion seriously. Why I am saying it is not complain, because I have not purchased anything this time. Yesterday I have received a gift voucher of Rs 1, 000/- from DELL Company and the voucher was related to BATA (MYGFTR BATA-Gift Code V[protected].Accordingly today evening I went to a BATA showroom in Janpath, Bhubaneswar, Odisha to enquiry about this voucher, but sorry to say the attitude, facial expression and behavior of the Gentleman in the cash counter is not tolerable at all and his answer was “NO” he did not wants to speak also. I felt as if I am beggar and for this he is reluctant to it. Immediately I contacted the DELL people and their answer was, everywhere BATA Showrooms are accepting, so you please contact the Floor manager. Again I went to that Gentleman and express my desired to meet the Floor Manger, but he immediately answered me in a rude voice that he is the floor manger, I also enquired his name, he told his name in a loud voice (I don’t want name now…..if desires later on). Yes this is true! That BATA is the number one brand in India; but this has only possible because to the efforts of their quality and as well as the esteem attitude of their staffs. But that does not mean that in the reputation BATA, a costumer shall get this type service from the floor manager. You are the best judge! Hope the company shall take this note seriously. Thanking you Regards Dr Lalatendu Mishra # 290, Saheed Nagar, Bhubaneswar, Odisha [protected], [protected]@gmail.com

Hi, We purchased a sandal from J M Rd Bata Store, Pune on the 7th April 2015 which has been spoil and i want to replace it as it falls in warranty. Sandal cost : 499 Rs I would request you to generate a new copy of the Invoice copy so that i can get it changed Let me know in case of any concern

I bought a pair of shoes before 120 days. Shoes to be damaged in 40 day's. Then I went to show room of bata for exchange but they return me same shoes with repair but after 50 days shoes again got damage from uper side what is not repaireble .

Dear sir,

I have purchased a pair of shoes from Bata Sharma Enterprises Chandigarh on date[protected] . Please find the enclosed receipt bill .

After fifteen days, small hole appear on the whole surface of the shoes. With time these appear big. These are not repairable at all .

The shol of the shoes start detaching and with in one month it is about to remove.
I did not repair it as it was in warranty .

I went to UTTAMNAGAR BATA Showroom in Delhi and showed the condition of shoes to them .
They told that they are not able to do anything regarding this, and it could be rectify only on the purchaser shop.
As, I am living in Delhi and it is not possible to me to go Chandigarh for only shoes .

Please do needful .

Best regards,

Rajesh Kumar

H-No 11-A OM - VIHAR PHASE -111, UTTAM NAGAR


NEW DELHI 110059

CONTACT NO : [protected]
EMAIL : [protected]@GMAIL.COM

Hello, Please note that last year I bought one shoe pair from Bata Store at Malad (W) on S.V. Road. After using it for hardly 2 months it got damaged. Then I asked for the replacement of the same to the store manager but as I lost the bill, he refused to replace it. Then I asked him to get it repaired & whatever be the cost, I was ready to pay & he agreed for the same. When I kept the shoes with him for repairing, he misplaced the same & he promised me to give voucher / coupon for the same. Meanwhile the manager got transferred from the Malad store to some where in andheri store. After visiting the store for 2-3 months on regular basis, I got the replacement coupon for Rs. 850/- for the cost of shoes of Rs. 1800/- i.e. less than 50 %. By using that coupon, I bought new shoes from the same store of Rs. 2199/- and after using the coupon amount of Rs. 850/- I paid Rs 1349/- for the new shoes. However, neither I got bill for the new shoes purchase not any warranty was given by the new store manager and he was very rude in replacing the shoes as I was asking for the shoes for free of cost. So please take a note of the same & look into the same.

Called on customer care number [protected] was put on hold for very long. Could not lodge the complaint . Shop Bata INDIA Ltd DSS number 398 Sector 8 Panchkula Haryana telephone[protected] . Want the Refund back or exchange of product(Stacie ) cost rupees 2499. F[protected] . Two pairs of Stacie bought on 14.4.15. Showed the articles to the manager . He would do so once the confirmation comes from the company. Please confirm with the manager as soon as possible
Thank you.

Raj Today at 3:57 PM To Bata Customer Service Hello All, Today as advised through your email, I went to your Bata Store in Dwarakanagar, Visakhapatnam. To my shock, I was cheated! This is a serious blemish on reputation and credibility of BATA! Let me explain. I went to the store. I was made to wait for around 1 hour. I was told that the model is not available despite your email confirming it is available. The store manager or whoever said they have only 2 pieces of the model of 8 size - one a damaged / defective piece and another a display piece. For obvious reasons, I could not accept either. Therefore, they said they are getting a brand new piece of 8 size from Dabagardens store and me wait and cool my heels off. Finally, the salesperson returned with a box and then immediately went into the staff room. For 15 minutes, we did not hear from the store guys. When asked, they said they were opening the box. I fail to understand why it would take 15 minutes to open a box of pair of shoes? Anyways, they finally came out and presto displayed the shoes in the box. Needless to say, I came in with a serious customer earlier and was promised a replacement. All this secretiveness and whispers did not help and I was suspicious. I checked the box - it was 10/2013. I check the tag on the shoes - it was 10/2014. There were no paddings inside the shoes. It did not look like a brand new piece and was clearly manipulated. I asked the store guys and they told me that is how it was received! Does Bata do that with different date tags on the shoes and the box and no paddings inside the shoes? When I questioned the store guys, they appeared very uncomfortable and were clearly guilty of cheating the customer again! I caught them red-handed since I do not believe Bata does these kind o[censored]nethical, unscrupulous business malpractices! The store manager was clearly trying to foist on me a damaged / defective piece which he had changed inside the box or probably the display piece in it. That is why the tags were not matching and there were no paddings inside the shoes. He probably thought the customer is an and would not notice - therefore he could cheat me again and again! This level of cheap service to a customer who is coming with an existing and serious customer complaint by foisting another cheating on him is quite disgusting and audacious! Therefore, I refused to take the shoes and left them there! Given this extremely bad experience, I want an escalation to your Senior Vice President and want to provide very strong negative feedback on the worst practices in your Bata stores and the fact that you are taking customers for granted through such business malpractices by attempting to cheat them outright! Please note that I now will not be satisfied with an absolutely brand new set of shoes as replacement but also expect recompense for this horrible experience so that your teams learn the lesson the hard way that it doesn't pay to cheat customers! The only way they will learn this lesson is if it hurts them monetarily. Therefore, I am asking apart from the replacement suitable monetary compensation for this cheating experience failing which I will take you to Consumer Forum Court and put you in the cross-examination and evidence and make you pay dearly! Expect a quick response immediately and today itself! Raj From: Customer Service in-Customer.[protected]@bata.com To: Raj Sent: Thursday, April 16, 2015 8:42 PM Subject: RE: Your Concern about Bata Product Dear Customer, Greetings for the day, With reference to your appended e-mail, we would like to clarify you that the store has similar article at present in stock however we can't commit till when stock would be available in the store so request you to visit store at the earliest. Further we would like to confirm you that the article no mentioned in the resolution e-mail, which we have shared with you would be available on the same price. There will be no changes in the price of the mentioned article no. We assure you of diligent service always and look forward for your continued patronage. Kindly note reference no 386916 for all your future correspondence in this concern. Regards Nitesh Ajmera Customer Service Department Bata India Ltd. From: Raj Sent: Thursday, April 16, 2015 7:52 PM To: Customer Service Subject: Re: Your Concern about Bata Product Need clarity. 1) Have you not checked with your Dwarakanagar store whether they have this product? I would hate to go to a store without that knowledge. 2) Since I intend to purchase same model / product, I trust that I will not be charged any differential amount if the price has increased recently? Please confirm. Thanks for your support. Raj From: Customer Service in-Customer.[protected]@bata.com To: Raj Sent: Thursday, April 16, 2015 7:33 PM Subject: Your Concern about Bata Product Dear Customer, Greetings for the day. We thank you for being our valuable customer and appreciate your feedback. Further to the information provided by you and feedback from our store, we are happy to extend a 100% replacement for the product. Kindly follow the below procedure for replacement; We will replace with the same product(article number / model) and size if available at the store. If the same product(article/model) is not available in the store(due to non availability of same model, size, color etc) you can avail the replacement with any other product of equal or higher value. The difference of higher value needs to be paid by you. Please note that there is no cash refund. Also, In case of replacement with a lower value item, there will be no refund of differential amount. Damaged product must be submitted to Bata for replacement – mandatory. THE ABOVE APPROVAL FOR 100% REPLACEMENT IS VALID TILL 30th April 2015. Kindly visit Bata Store at No: 37 - 14 - 7A Dwarakanagar Visakhapatnam Pin - 530016 and get in touch with the Store Manager. Please carry a printout of this email or show this email in your smart phone to the Store Manager at the time of store visit for availing the replacement. We assure you of diligent service always and look forward for your continued patronage. Kindly note the details of your complaint for all your future correspondence. Customer Name : Mr. Raj Article number : 854-6771 Complaint No. : CRF386916 Regards Nitesh Ajmera Customer Service Department Bata India Ltd.

Raj Today at 3:57 PM To Bata Customer Service Hello All, Today as advised through your email, I went to your Bata Store in Dwarakanagar, Visakhapatnam. To my shock, I was cheated! This is a serious blemish on reputation and credibility of BATA!!! Let me explain... I went to the store. I was made to wait for around 1 hour. I was told that the model is not available despite your email confirming it is available. The store manager or whoever said they have only 2 pieces of the model of 8 size - one a damaged / defective piece and another a display piece. For obvious reasons, I could not accept either. Therefore, they said they are getting a brand new piece of 8 size from Dabagardens store and me wait and cool my heels off. Finally, the salesperson returned with a box and then immediately went into the staff room. For 15 minutes, we did not hear from the store guys. When asked, they said they were opening the box. I fail to understand why it would take 15 minutes to open a box of pair of shoes???? Anyways, they finally came out and presto displayed the shoes in the box. Needless to say, I came in with a serious customer earlier and was promised a replacement. All this secretiveness and whispers did not help and I was suspicious. I checked the box - it was 10/2013. I check the tag on the shoes - it was 10/2014. There were no paddings inside the shoes. It did not look like a brand new piece and was clearly manipulated. I asked the store guys and they told me that is how it was received!!! Does Bata do that with different date tags on the shoes and the box and no paddings inside the shoes? When I questioned the store guys, they appeared very uncomfortable and were clearly guilty of cheating the customer again!!! I caught them red-handed since I do not believe Bata does these kind o[censored]nethical, unscrupulous business malpractices! The store manager was clearly trying to foist on me a damaged / defective piece which he had changed inside the box or probably the display piece in it. That is why the tags were not matching and there were no paddings inside the shoes. He probably thought the customer is an and would not notice - therefore he could cheat me again and again! This level of cheap service to a customer who is coming with an existing and serious customer complaint by foisting another cheating on him is quite disgusting and audacious! Therefore, I refused to take the shoes and left them there! Given this extremely bad experience, I want an escalation to your Senior Vice President and want to provide very strong negative feedback on the worst practices in your Bata stores and the fact that you are taking customers for granted through such business malpractices by attempting to cheat them outright! Please note that I now will not be satisfied with an absolutely brand new set of shoes as replacement but also expect recompense for this horrible experience so that your teams learn the lesson the hard way that it doesn't pay to cheat customers! The only way they will learn this lesson is if it hurts them monetarily. Therefore, I am asking apart from the replacement suitable monetary compensation for this cheating experience failing which I will take you to Consumer Forum Court and put you in the cross-examination and evidence and make you pay dearly! Expect a quick response immediately and today itself! Raj From: Customer Service <in-Customer.[protected]@bata.com> To: Raj Sent: Thursday, April 16, 2015 8:42 PM Subject: RE: Your Concern about Bata Product Dear Customer, Greetings for the day, With reference to your appended e-mail, we would like to clarify you that the store has similar article at present in stock however we can't commit till when stock would be available in the store so request you to visit store at the earliest. Further we would like to confirm you that the article no mentioned in the resolution e-mail, which we have shared with you would be available on the same price. There will be no changes in the price of the mentioned article no. We assure you of diligent service always and look forward for your continued patronage. Kindly note reference no 386916 for all your future correspondence in this concern. Regards Nitesh Ajmera Customer Service Department Bata India Ltd. From: Raj Sent: Thursday, April 16, 2015 7:52 PM To: Customer Service Subject: Re: Your Concern about Bata Product Need clarity. 1) Have you not checked with your Dwarakanagar store whether they have this product? I would hate to go to a store without that knowledge. 2) Since I intend to purchase same model / product, I trust that I will not be charged any differential amount if the price has increased recently? Please confirm. Thanks for your support. Raj From: Customer Service <in-Customer.[protected]@bata.com> To: Raj Sent: Thursday, April 16, 2015 7:33 PM Subject: Your Concern about Bata Product Dear Customer, Greetings for the day. We thank you for being our valuable customer and appreciate your feedback. Further to the information provided by you and feedback from our store, we are happy to extend a 100% replacement for the product. Kindly follow the below procedure for replacement; 1. We will replace with the same product (article number / model) and size if available at the store. 2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color etc) you can avail the replacement with any other product of equal or higher value. The difference of higher value needs to be paid by you. 3. Please note that there is no cash refund. Also, In case of replacement with a lower value item, there will be no refund of differential amount. 4. Damaged product must be submitted to Bata for replacement – mandatory. 5. THE ABOVE APPROVAL FOR 100% REPLACEMENT IS VALID TILL 30th April 2015. Kindly visit Bata Store at No : 37 - 14 - 7A Dwarakanagar Visakhapatnam Pin - 530016 and get in touch with the Store Manager. Please carry a printout of this email or show this email in your smart phone to the Store Manager at the time of store visit for availing the replacement. We assure you of diligent service always and look forward for your continued patronage. Kindly note the details of your complaint for all your future correspondence. Customer Name : Mr. Raj Article number : 854-6771 Complaint No. : CRF386916 Regards Nitesh Ajmera Customer Service Department Bata India Ltd.

Dear Sir/ Mam, 02 times i have sent an email with photos of damaged shoes on following email ids- customer.[protected]@bata.co.in & in-customer.[protected]@bata.com. However it is noticed that these mails are bounced so registering below complaint. Please let me know correct email id's. I have purchased Power shoes (Product No. 8181115) from your authorized dealer (Dealer No. 02389) of Mulund (East) on 08th Nov 2014. I have utilized this shoes hardly 02 months and it got 02 kinds of damage; 1) Discoloured Upper Material 2) Damage of Toe Sole However i was unable to find out the bill copy & also staying far from Mulund station, unable to go to the shop on stipulated time of 60 days. I got the bill in this week but the print was wipe out so i have visited the shop today and inform about above said damage. Shop executive/ manager took the re-print of bill but rejected the claim of replace of shoes. I have attached photos of shoes so you can see the actual damage and copy of re-printed bill to verify the purchase. Considering the Brand name of POWER such instance is something damage to the Brand Name and Goodwill of BATA India Ltd. I would request you to look into this and help me to get it resolve by replacement of product. Also request you to think about copy of bill producing by shops which gets easily wipe out. Thank you in advance for your understanding. Looking forward your earliest action on subject matter. Best Regards, Narendra Temghare. C/5, Gurumukh CHS LTD; Birla College Road, Opp. Paradise Hotel, Kalyan (W)- 421 301. Mob No.[protected]