Bata India Complaints & Reviews

Address: Kolkata, West Bengal

Dear Sir, I have purchase a shoe design no.851-6663 at the rate of Rs.2299 from the Bata Show room situated at South City Mall at Kolkata, three month back, unfortunately the purchase bill has been misplaced, as i have the reliability on the Bata products and i think the products need not necessary to be replaced by the customers. I am the Bata product user since 1983. I am very surprise that the above shoe which i was purchased in the month of Janusry, 2015 has been damaged, that the sole of the shoe has been breaked. I have told the fact and shows the shoe to the Bata show room, where it was purchased, they advice me if the customer care will permit through mail regarding exchange of product then we can do so. You are requested to permit to exchange the shoe and liberty to purchase other design of shoe and i will pay the difference amount if any. Regards

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

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Apr 02, 2015

Bata India Customer Care's response Hi Sushanta, we regret the inconvenience. Please message us your contact number and email so we contact you directly and provide you the resolution to your concern.

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Address: New Delhi, Delhi

Dear Sir/Madam, I purchase Bata Shoes worth Rs. 3499 from Bata shoe Store, B-15, C.P-2, New Delhi on 02/02/2015. Model No. -8086017. A warranty of 60 days was provided. But within 20 days of purchase the shoes started tearing. And upto now they have torn to a large extent. I visited the showroom on 25/3/15 and the customer representative asked to put the mail on the company's email-id. So I am mentioning my problem here. These shoes were mentioned to be in fresh and there was no discount on them. so these carry a warranty of 60 days. so you are requested to do needful. Thanking you.

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Bata India customer support has been notified about the posted complaint.

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Mar 31, 2015

Bata India Customer Care's response Hi Suresh, we regret the inconvenience. Please share your contact number and email so we contact you directly and provide you the resolution to your concern.

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Mar 31, 2015

Bata India Customer Care's response

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Address: New Delhi, Delhi

I purchased a pair of shoes from BATA Store, Pratap Nagar, Mayur vihar, Delhi - 110091 at price of Rs. 2300/- on 10.11.2014 vide Cash Memo No.[protected]/0020. However, after 2-3 months, I observed that the soul of both the shoes begun to tear. At present the shoes are of no use. This is the quality offered by BATA company. I sent an email to customer care of Bata which replied me to show the shows to the said store for evaluation of damage and also stated that it will be repaired. But Manager of the said store told me that he is waiting for settlement claim. I am running from piller to post but to no avail. PURAN KUMAR [protected]

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2015

ICICI Prudential AMC Customer Care's response Hi Puran, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest. Also message us your email id.

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Mar 28, 2015

ICICI Prudential AMC Customer Care's response

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Mar 30, 2015

Bata India Customer Care's response Hi Puran, resolution to your complaint is shared on your email address. Please check and let us know if you need further assistance.Thanks for writing to Bata customer service.

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Puran Thapliyal

from Delhi, Delhi

Mar 31, 2015

Thanks. I have got new shoes on replacement from bata. Thanks bata and this forum.

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Address: Kollam, Kerala

I bought a bata footwear from bata shoe store, k mall, kollam on 28/07/2014. (bill number 2175). After 7 months o[censored]sage the sole of footwear was torn at different places.so I went to the store and asked for a repair or replacement.I gave the footwear to the store and later they called me and told that the repair will cost 300 rs.I told them that its been only seven months and I had bought it for 1400 rs.they told that the company is not giving replacement sole for free even if its under 1year.so I asked them to give a bill for the repair.they are not ready to that also.they also informed that correct size sole is not available so finishing wont be good.so kindly look in to the matter and make necessary arrangements for solving this issue

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2015

ICICI Prudential AMC Customer Care's response Hi Darsan, we regret the inconvenience. Please message us your contact number and email so we contact you directly and provide you the resolution to your concern.

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Hi, I brought a pair of Hush Puppies shoes on 17th Jan 2015. Model No. is 854-6704. The amount was Rs. 1890. I brought from the below shop: 533/ 01026, BATA Shoe Store, M G Road, North, Cochin - 680 035 (KERALA) Its been only 2 months and most of the sole of the shoes have withered out. Its totally disheartening considering that I brought the shoes as I was planning to travel abroad. Since, such an expensive pair of shoes had such a damage, I either want the money back or want a full replacement of the shoes. Kindly revert as soon as possible. Regards, Anoop Menon [protected] [protected] [protected]@yahoo.com

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

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Mar 23, 2015

Bata India Customer Care's response Hi Anoop, we regret the inconvenience caused to you. Your complaint is shared with the customer service department and they will revert back to you at the earliest.

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Address: Pune, Maharashtra

I purchased the bata shoes online from amazon.in, description as "Bata Men's Krptan black formal shoes - 8 UK[protected]"

I am very disappointed since I bought a shoe in the last week of December 14. Within 3 months the stitches came out
I have picyure of damaged shoes but "Attach photo proof" tab is not working. It was very disappointing to see this. I also registered a compliant to Bata customer care ie 375708 on 13th march but still I didn't get any feedback from them.

Please raised my complaint again ASAP.

Thanks
Prem chand Mourya
+91-[protected]/ +91-[protected]
dwivedi.[protected]@gmail.com

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2015

Bata India Customer Care's response Dear Govind, we regret the inconvenience caused to you.Your complaint is forwarded to the customer service department and they will revert back to you at the earliest.

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have purchased Article no 818-9734 Rs. 2299/- INR shoes size UK-11 from Bata Shoe Store - Noida Sector 18 Bata's shop and for the Manufacturing problem i replaced it from 808-9748 Article INR 1999/- but in this article i faced Soul problem again so that i again complaint and change with same article. Now again with in 18 days i face soul problem again. Really i totally fed up to Bata's Quality and don't want to replace again and again. Now i want my money back, Not want replacement it because of poor quality and wasting my time to visiting your Shop again and again more than two-three times.

Jun 5, 2017

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2015

Bata India Customer Care's response Hi Sandeep, we regret the inconvenience caused to you. Please share your contact number and email so we can contact you directly and resolve your complaint.

Mar 24, 2015

Updated by sandeep Kumar Nishad my contact no is :- [protected]
Email ID is sandeepkmr.[protected]@gmail.com

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S

sandeep Kumar Nishad

from Noida, Uttar Pradesh

Mar 23, 2015

my contact no is :- [protected]
Email ID is sandeepkmr.[protected]@gmail.com

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Address: Mumbai City, Maharashtra

I purchased a pair of shoes on 23.12.2014. Within 3 months the stitches came out. Yesterday I had been to the shop to complain and was told to give a complaint to the customer care. The shop ID no. is 556 / 02085 and the address is B-283, 1st Floor, Phadke Road, Dombivili (E) 421 201 and the Article No is 808-6517. Kindly resolve this issue at the earliest. IYER SUBRAMANIAM MOB. # [protected]

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you.Your complaint is forwarded to the customer service department and they will revert back to you at the earliest.

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Address: Ernakulam, Kerala

Sir, I have purchased a foot wear from Kothamangalam Bata on 5-3-2015 article number 873-3681 it total damaged so please replace or repair the manufacture defect bigil jose

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2015

Bata India Customer Care's response Hi Bigil, we regret the inconvenience caused to you. Please share your contact number and email id with us so we can contact you directly and resolve your complaint.

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Address: Ahmedabad, Gujarat

Hi customer care, I am very disappointed since I bought a shoe in the month of Sept'14 (not from sale) from fresh lot from BATA showroom situated in Prahlad Nagar, Ahmedabad. Ph: 30001813, contact person MP Bukhari and Akram Shaikh. I am VP of a MNC located in prahlad nagar and I wore this black color shoe thrice a day with very limited walking since I travel by car. I bought the shoe at the price of 1699 and the article code is F[protected] SUPER STAR BOUGHT ON 09.09.14. Suddenly I realised yesterday that both the bottom of the shoe is broken. I am attaching a picture. It was very disappointing to see this. I contacted today to the showroom and they told me that the replacement is not in their hand and I am required to send an email with details. Ideally the replacement should be on the store itself and not following the long procedure of writing email and than going back again to the store. I have been very loyal customer to BATA since decades, our whole family prefers BATA over and above any other brand but this time I feel like cheated. I sincerely request you to address my grievance and an immediate replacement to be approved of my shoes. I have attached the pathetic condition of the bottom of the shoe. I wore it hardly for 2 months since I have many other pairs which I use on roster basis. Looking forward for an immediate resolution of my grievances here. Regards RAHUL GARG [protected]

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Address: Gurgaon, Haryana

Hi, I am a regularcustomer of bata.Previously whenever i face any problem in bata shoes, i gotsupport from the selling agency. But this time what happen with me was veryshocking. I have purchased a pair of sandle on 11 march 2015 from NisthaExclusive, Sadar Bazar Gurgaon, and afterusing it only for two days itsuppermost layer of sole removed.And when I complaint to shopkeeper he regret to help me. It’s not all aboutthe money Its about the Brand Name andcustomer support of an branded Indian company. If a product is not capableof surviving for a week, then please think for its quality and your customersfaith on you.

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you. Please share your contact number and email address with us so we can contact you directly and resolve your issue.

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Address: Ahmedabad, Gujarat

SUB : POOR QUALITY SHOES...SOLE DEVELOPED CRACKS AND UNFIT FOR USE Hi, I had purchased this pair of Bata Shoes from your BATA outlet located at Ashram Road, Ahmedabad last year in July'14 for Rs. 1999/- Model #855-6082. Please note that the quality of shoes is worst...the sole has developed cracks in it Earlier in 2014 also i had faced similar problem with another pair of Bata shoes and i had to throw it away, I take utmost care of my shoes, but when this problem came in the second new pair of Bata shoes then i am seriously regretting my decision to buy Bata shoes and would like to draw your attention on the same. I have been regular buyer of Bata shoes since last 30 years, but the problem faced recently in 2 pairs has shaken my confidence of reliability in Bata. Maybe cheaper quality sole has been used because of this problems are occuring again and again. This is NOT acceptable from such a reputed brand like Bata. WHY YOU PEOPLE USE INFERIOR QUALITY RAW MATERIALS AND FOOL CUSTOMERS ??? REPEATED EMAILS TO YOUR CUSTOMER SERVICE ARE OF NO USE AS THEY SEEM TO BE TOO BUSY TO RESPOND TO EMAILS...

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you. Please share your contact number and email address with us so we can contact you directly and resolve your issue.

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Address: Ahmedabad, Gujarat

Hi I have bought a laptop bag from bata vide cash memo number 07-03-15/1/0022/02535 from Bata store in Alpha One mall Ahmedabad. Above bag was purchased for my new Dell laptop worth Rs. 41k. After one week of purchase, while I was going to my office, I had hanged the laptop bag by its shoulder handle with my new laptop inside it, and suddenly the belt of the bag was teared and broken and the bag fell down from my shoulder and due to this my new laptop bag was damaged and broken. Bata bring such a reputed brand n known for its quality product, how come such thing happen. I had bought this bag (Bata Ambassador) bag for Rs. 1699 due to above I had to bear a loss of my new laptop worth Rs. 41k. Please suggest how do I claim this damage from Bata. Looking fwd to hear a reply asap. Rgds... Anand Davda M; [protected]

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2015

Bata India Customer Care's response Hi Anand, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest. Also message us your email id.

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Address: Thiruvananthapuram, Kerala

I brought Bata power canvas shoe[protected] from Bata Shoe Store, Artech Allience, NH 47, Sreekaryam, Trivandrum – 685017 date of (16/02/2015). I have worn this shoe on one day. Unfortunately shoes each part and shoe sole getting separated day one evening itself. So I approach Bata shoe showroom at Sreekaryam. He said it is not able to replace and service. Because this shoe buy on offer price of Rs. 960/-, this shoe's actual price Rs: 1199/-. This is molded power running shoe, I can’t ware not even more than one day. So I kindly request you to please replace and give me new one.

+2 photos

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you. Please share your contact number and email address with us so our team can contact you directly.

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P

prasanthm

from Trivandrum, Kerala

Mar 21, 2015

+2

Dear Bata,

I had registered a complaint (reference no:376028) in your portal for which I had received back a reply stating that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy. You have mentioned these service policies as well to support your claim:

*The article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.
*As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

I had a thorough search for the above mentioned policies in the cash memo (which I have attached along with this mail), but unfortunately I couldn't find any such statements being listed out there.

I've worn this shoe only for one day and the sole got separated fully from both the shoe. When I brought back the shoes to the shop from where I’ve purchased this one, they told that it is neither possible to exchange the product nor to do any kind of repair works.

I feel ashamed for having experienced such a situation, which was not expected from an esteemed organization like Bata. I have chosen Bata rather than any other unbranded companies only because of the trust I have in the quality of your brand.

I will be obliged if you could look in to the matter and do the needful as soon as possible and replace the product. Awaiting a positive reply from your side.

Thanking you,

Your’s truly,
Prasanth M

Ph: [protected]

Dear Customer,

Greetings for the day.

With reference to the concern raised by you, we would like to inform to you that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.

As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.

Hence we regret to inform that we would not be able to provide any repair or replacement option.

We value as our esteemed customer and assure you of diligent service always. We look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com

Please note your complaint reference number 376028 for future correspondence.

Regards
Customer Service
Bata India Ltd

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S

sunilmayyil

from Kayankulam, Kerala

Mar 21, 2015

Its so shame from such a reputed firm like bata...customer never expect this type behaviour from bata.

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R

Rochish

from Hyderabad, Telangana

Oct 16, 2016

Dear Sir/Madam,

I have been a regular customer of Bata. I purchased Hush Puppies earlier. But the recent purchase of mine was really a dissatisfying one.
On July 20th 2016, 8:40 PM, I bought Power shoes[protected], not within 3 months, the sole getting separated.
As I was promised by Bata showroom during purchase about replacement warranty, I approached them, but only to get disappointed - coz they denied to replace the product.
I would be highly obliged If you could help me here to replace my product.
I also bought sandals in the same purchase. I didn't get this in any offer. Attached are the concerned bill, Price tag and model details

Below are the entire details

Place of Purchase:

Bata India Limited,
Plot No 23 - 28,
Eswari Plaza,
Nizampet (Village) Main Road,
Hyderabad - 500090
Telangana
Ph[protected]

My Details:
Rochish Mopidevi
Ph - [protected] / [protected]
Email - rochish.[protected]@gmail.com

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Address: Chennai, Tamil Nadu

I brought a kids sandal on 9/1/2015 from Velachery, Chennai showroom and is torn very badly. I misplaced the bill but i saw the transaction details on my bank account. The show room executives says i need to submit a bill for warranty claim but i have asked them for a duplicate bill by showing the bank transaction details. The product i brought was very cheap and is torn within two months

+3 photos

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you. Please share your contact number and email address with us. Our team will revert back to you at the earliest.

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T

T Kripakaran

Mar 11, 2015

Email - [protected]@gmail.com
Phone - [protected]

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T

T Kripakaran

Mar 16, 2015

My phone no is [protected]
no one called till now

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Address: Mumbai City, Maharashtra

I purchased bata chappals worth 1700 on 7th march 2015 at bandra hill road mumbai. The shopkeeper swiped my debit card twice for the purchase i.e 1700 twice and on asking said the first transaction failed which is untrue. kindly credit 1700 back to my account.

+1 photos

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2015

Bata India Customer Care's response Hi Roshni, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest. Please share your contact number and email id with us.

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Address: Agra, Uttar Pradesh

I purchased a pair of sandals from a authorized showroom of yours in Agra(U.P.), Vinayak Mall. I just 40 days the sandals developed cracks in the sole. This is too annoyed and was least expected from a company like Bata. I am uploading a picture for the reference. Please take action ASAP. I made the purchase on 3rd January 2015.

+1 photos

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Bata India customer support has been notified about the posted complaint.

Mar 06, 2015

Updated by Prakhar0303 *too annoying

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Mar 08, 2015

Bata India Customer Care's response Hi Prakhar, we regret the inconvenience caused to you. Please message your contact number and email address to us. Our Customer service team will contact you at the earliest.

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Bata India - Slipper Damage [Resolved] 1 Review Add a Comment User lasrado on Jan 22, 2015 Need to bring to your notice that I am a regular buyer of bata shoes but last month I purchased a pair of slipper from from bata shop Andheri. To my surprise the slipper broke in 3 days time. I went to the shop but they gave me ur contact no which i did call on and spoke to and i was told that I would recieve an email regarding the same but within 8 days unfortunately I am still waiting for the same. Pls do look into the matter. Complaint Status [Jan 22, 2015] Bata India customer support has been notified about the posted complaint. [Updated by Bata India Customer Care Jan 22, 2015] Hi, we are sorry for your experience and also thanks for informing us about this issue. We will be forwarding this to our customer service team and will resolve it very soon. We also request you to share your contact number and email so we can contact you directly. Complaint comments 0 Comments Updated: Jan 22, 2015 Resolve this Complaint My email [protected]@hotmail.com

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2015

Bata India Customer Care's response Dear customer, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest. Also share your contact number with us.

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Address: Jodhpur, Rajasthan

Sir i have purchased one sleepers from authorised shop of bata situated near sojati gate. In month of december 2014. the above sleepers belts got damaged and broken in short time in minimum use. we made complaint to shop keeper but he refused to replace or repair. usha parakh [protected]

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2015

Bata India Customer Care's response Hi Usha, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest. Also message us your email id.

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Address: Lucknow, Uttar Pradesh

I have bought a shoes from Bata India Ltd., Shope No. 4/487, Vivek Khand, Gomti Nagar, Lucknow on[protected]. Cash Memo No.- 03712. Article EAN Code - F[protected] PDRIVE-923 [protected]X059 07 @ Rs 1699/= After only one day of purcheging of the aforesaid item, sewing of the shoes has been opened. The shoes became damaged & discoloured sharply. I just filed a complaint for the same on Bata India Ltd. toll free No.[protected]. complaint no.- 353563, But till the date I con't any response from the company. So, I want to needfull as soon as possible. Thanking you Deepak Kumar Chand 2/113, Viram Khand, Gomti Nagar Lucknow- 226010

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2015

Bata India Customer Care's response Hi Deepak, we regret the inconvenience caused to you and also like to inform you that your issue has been escalated to Bata Customer Service. Please share your contact no. and email with us so our team can reach to you directl

Verified Support

Feb 28, 2015

Bata India Customer Care's response Hi Deepak, thanks for sharing your information with us. Our team will connect with you at the earliest.

Bata India Complaints & Reviews

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Bata India reviews & complaints page 92

Defect in product and its exchange

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Shoe replace request

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soul problems of the shoes

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insole of footwear torn off in 7 months

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Complaint on Hush Puppies shoes (Cochin)

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Shoes damanged because of very poor quality

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Poor soul of article no 808-9748

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STITCHES HAVE COME OUT

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damage footwear

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Poor quality and pathetic customer service

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uppermost layer of sole removed only using sandle for two days

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POOR QUALITY SHOES....SOLE DEVELOPED CRACKS IN FEW USE ONLY...

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bad quality laptop bag

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Replace Request

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Poor product

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swiped my debit card twice for one purchase

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Sandals sole cracked in just 60 days

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sandals

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defective sleepers

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Defective delivery of shoes

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