Bata India Complaints & Reviews

I ordered for a chappals on 20 Oct 14 vide order ID No 12042630. Payment was also made on the same date through internet banking. When I did not receive my product for 10 days. I called their customer service 30 Oct 2014, they gave me a complaint ID 300448 and promised my problem will be solved in 5 days. But 5 days passed nor my complaint solved nor any bata representative contacted me. Again I called the customer service on 05 Nov 14, they again gave me a complaint ID 303549 and again made a false promise that my problem will be solved in 5 days. But 6 days have passed nor my complaint solved nor any bata representative contacted me. Now it is understood that I will never receive my order. I just want my money back and nothing more. If I does not get the same back I will think that this is also policy of bata to rob money indirectly from bata customers. ANKIT SEN Mobile No [protected]

Hi I am Ravi From Bangalore product[protected] school shoes)which purchased three week bake damaged and not able to use. approached your shop Marathali, Outer ring road Bangalore requesting your instruction to the shop concerned regarding replacement of the damaged item as I lost the bill. Ravi marathali bangalore [protected] email:- [protected]@gmail.com. we have given in the shop it's self. Thanks Ravi [protected] [protected]@gmail.com

product 871-4055 which purchased two week bake damaged due to strap worked out and not able to use. aproached yoyr shope Opp. Medical college junction . Alappuzha.Ph. [protected]. requesting your instruction to the shope concerned regarding reolacement of the damaged item as I lost the bill. SAJI.A ABHAYAM KANICHUKULANGARA ALAPPUZHA-688544 Ph.[protected] [protected]@rediffmail.com

1. Bata shoe Article No - 8246605 2. The online link of product is also attached. http://bata.in/bataindia/pr-1456389/men-black-formal-shoes.html 3. Amount paid is Rs 4098 4. Purchase date 20 Jan 2014 5. Purchase done by the debit card Mrs Veena Chadha(My Mother). The statement is attached. The amount reflected in the statement at serial no 3. 6. The store from where I purchased was at ground floor in DLF place mall in Saket New Delhi. Now the store has shifted to first floor. Shop no 212-217. Address of store DLF Place Saket A4, Saket District Centre, Press Enclave Road, Saket, New Delhi, Delhi 110017 Bata showroom shop no 212-217 phone no :[protected] 7. The pics of shoe sole coming out is attached for your perusal. 8. Also I wish to inform that I am in army. We wear these pattern shoes under our uniform. That was the reason I purchased these shoes. The actual name of this shoe is 'Brogue Shoes'. Now I have only one pair which I thought will carry through atleast for 1.5 - 2 years minimum. Also I started wearing these shoes during the month of April (14 april to be exact). Now as the sole is out from side I cannot afford to buy another pair costing the same amount to wear till the time these are repaired/replaced. I have no alternative to wear. Please kindly direct teh company to courier me a new pair and I can deposit this faulty pair to nearest store/outlet as desired.

Dear Sir/Madam, I have purchased BATA sandal from BATA show room located opp Gurudwara, S.G. Road, Ahmedabad. Within 2 month of purchase there are some cracks on both sandal. What should I do? Regards, Kartik Mob No. [protected], [protected]

sir my name is videsh walia and i want to replaced my slippers which i bought from bata india showroom in kamla nagar 2 delhi before 1 monts ago. i complained to showroom and they advised for net complaint. my sliipers are very loose. so please replace it. modal no. of slipper is 671-3079 and mrp is 699 my contact no. in [protected]

Hi, I have placed an order on Bata Online store for purchase of a chappals with Order ID 12042630 on 20th Oct 2014 and made an online payment using Netbanking on the same day. After payment I was promised that the product will be delivered within 7 Working Days. But, there was no response even after several inquiries regarding the order and finally during my last interaction with customer care officer on 30 October 2014, he launched a complaint ID 300448 and promised my problem will be resolved in coming 5 days but the problem has not been resolved yet. Please help Ankit Sen

Hi, I purchased Sandals from Bata.in online shopping. The order number is 12042251 dated[protected]. After several follow ups and inquiries I came to know that the order is cancelled. Nothing has been informed until I call the customer care and inquire. Really poor service. When you can't deliver or inform about delivery why you go on-line. I did not get my money back as well. I registered several complaints by phone and email, but no response. When you can't do proper service just withdraw from online marketing. Cheap marketing and cheap policies. I want my money back immediately. Thanks Bhaskara [protected]

Hi, I bought a pair of sandals worth Rs800 at the Bata showroom in Thoraipakkam, Chennai. The sandals were torn by the time I reached home from the shop in car(about 45mins). When I had called the shop they said they would exchange the pair. When I took it back to the shop, they said they cannot exchange it but can serice it. I gave it for service and it came back, tampered, dirtied and looking like an year old sandals. Now I suspect that they are selling fake products with Bata's brans name. Can someone from Bata India address this please? Thanks!!

I purchased one set of sandal CABELLA TR on[protected] vide bill no[protected]/[protected] from your Sadar Bazar Jhansi(UP) shop no-498. Apart from the cost of sandal Rs.799/-, Rs.1/- have been charged for poly bag . If you will not provide bag to put the item how the customer will carry it? Will the customer carry it in the hands without carry bag through out the way. I am not pleased with your such type of service and condem your marketing policy. I suggest you either add the amount of carry bag in the cost of shoes and sandals or display notice board inside the shops " bring poly/carry bags to carry your items " . Yours Wellwisher J.P. Sansiya email- [protected]@gmail.com mob- +91 [protected]

Sir/ Madam On 19th June 2014, I purchased BATA leather brand Mocassino worth Rs 1999. It had a two month warranty. Within1 month the string that was holding the shoe started breaking and on 19th August 2014, I went to the Abids-Hyderabad store (Next to Big Bazaar), I asked them for replacement. They saw my bill and asked me to wait. They did not have a replacement of the same size. The bill has faded now and there is nothing but a blank strip I however left the store and got it stitched from a cobbler. The shoes are now in a bad state even though it has not rained much this year. I have my bank statement showing the date of purchase from the store in Bata. THIS IS THE SECOND PRODUCT WHICH HAS WORN OFF WITHIN A PERIOD OF 1 MONTH. Regretting the purchase Hadi Husain

I had ordered a pair of sandals from bata online shopping site on 20th september.I made a change of shipping address on 22nd september. It was shipped from their side only on 26th september. But it was delivered to my first address I gave initially.As I was not available there, the order had to be returned.But they had not delivered it to me to my new address even after a month. I had mailed and have complained over the phone over 15 times. Frustrated by this, I asked them to cancel the order. They said the order has been cancelled and I would be refunded with the amount. Even after 1 week I am yet to get my money. I am shocked to see a company like Bata providing such a shabby customer service.I want my money back. Even if I call them now, the standard response I get is my order is shipped and I will receive it soon. They deny that the order was ever cancelled. My order no is 12036997. I have attached a small subset of all complaints I have logged with bata over the past one month. I have also attached the order page. The page shows the order as shipped and it shows my old shipping address. I request you to act on this and get my money refunded.

Hi, I have placed an order on Bata Online store for purchase of a Formal Shoe with Order ID 12042210 on 18th Oct 2014 and made an online payment using Netbanking on the same day. After payment I was promised that the product will be delivered within 7 Working Days. But, there was no response even after several inquiries regarding the order and finally during my last interaction with customer care officer on 31st October 2014, I was shocked to know that my Order was cancelled without my knowledge. I immediately requested the officer to escalate the call to his higher official while he launched a request for the same with ID 300999 and informed that I will be getting a call back in 30 Mins, which I haven''t received yet. Request you to kindly do the needful to get my product delivered. Thanks, Murugesh

I am a regular customer of your company since last 10 years, i have purchased chappal by brand name Scholl for Rs. 1700/-, from Ganapat Galli Corner Khade Bazar Belgaum, Karnataka Vide Cash Memo No. 13-09-14/1/[protected] I feel regret to inform you that after wearing the chappal the right leg chappal is totally tight fitting when I approach the showroom they said we will make it. but they could not do it and said the chappal is side border...

I purchased School Shoe from Bata India Ltd.Ist Ist Floor, Shop No.151-153, Mahagun Metro Mall, Sector-3, Vaishali, Ghaziabad, on[protected].vide Bill No.0069 for Rs.500/-.Next Day my child complained me that the said new shoe is defective, so on 26-10-14, I personally visited the showroom and requested the Cashier to exchange the shoe but he flatly refused to exchange the same & said that it will be informed as & when stock will come .As on today I have not received the call from Bata outlet.Really I am surprised the policy & behaviour towards customer from reputed concern like Bata Ltd. Will the concerned Senior Personnel look into it and arrange to exchange the the defective shoe or Refund my money at earliest. Thanks, Balkrishna Begrajka. 5/846, sf-2, vaishali, Ghaziabad, Ph, [protected].

Dear Sir/Madam, I have purchased a ladies handbag @ Rs.1500/- after discount(50%) from Sector-19C Chandigarh on 28.10.14. Ist time I brought the product from Bata Showroom. I have not known the rules and regulations/exchange policies of the product also not mentioned in display board. The handbag not suitable for storage some items and the sales man not properly guide nor disclose the return/exchange policy. When I Was going to showroom at 7.30 pm on 28.10.14 that to exchange the product the manager denied to do the same. Kindly intervene the matter in higher level and permit to exchange the product. As a esteemed organisation Bata india please kindly do the needful at the earliest. NAME-MANAS KUMAR DAS MOBILE-[protected] [protected]@hotmail.com

Respected sir/ma'am Good evening i am living in karnal, haryana i bought bata north star leather brown shoes from the showroom which is in karnal in one and half month i noticed that from the shoes the soul of both shoes of a pair started to become thin and it tore and its pasting from the sides also got off. i took them to showroom but they said that its not their responsibility to get it done sir i am really disappointed by the poor quality of the product please help me as soon as possible and please replace from new one thanking u waiting for your reply /call

I have registered a complaint on Bata India Toll Free Number on 15-Aug-2014. [ Reference Number 256666 ] This complaint was regarding Non Functional Bata Voucher of Rs. 500. I had total 10 Vouchers. I could utilize 9 of them, But this one was not honored by your Store. They stated that I need to get in touch with you on Toll Free Number to get is regularized. I have sent many reminder emails as well as done Many Calls to Call Centre Toll Free Number. Original Complaint No. 256666 dated 15-Aug-14 [ Follow Up Reference Numbers - 266123, 266127, 270130, 296426 ]. My Submission is : A) The Voucher Need to be regularised so that I can Utilize the same. B) Very Poor Response from Bata India Comaplaint Management System. Over 70 Days & No Resolution. It's a matter of shame for them.

Dear Bata Service, i had purchased a pair of Dr scholl shoes vide invoice no. 14-10-14/1/[protected] dt 14/10/2014 from your Rohini Delhi outlet. yesterday one of shoes sole got separated. so, therefore i am registering here compalin and want replacement of the same. i live in kashipur that is 250 kms far from delhi. although a bata showroom is in kashipur but i had to move to Delhi to purchase that shoes as they didnt have the required size. Can you kindly arrange the replacement from your Kashipur(Uttrakhand) outlet. i hope that you would undersatnd my status and help me in this matter. the CASH MEMO is attached with this mail. -- Yours Loyal Customer, Yogendra Singh [protected] email- [protected]@gmail.com

Dear Sir/Madam, I purchased Bata shoes TTN:[protected] at bata showroom code :01114 located at #14/14, 15/15, 8th cross, wilson garden, Bangalore-560027. Within a week shoes are ruined and shopkeeper is giving very bad response when I asking for exchange. I contacted customer service and raised complaint (Complaint Number:284965) against it, but I got very bad response from customer care. Later try to esculate higher level of bata customer care, but Customer.[protected]@bata.com itself is not working I requesting to bata company "Please dont try to cheat the customer " and now onwards I never go for Bata. I request you to please provide option to exchange. I attached photos of shoes. Regards & Thanks, ChandraShekar