Bata India Complaints & Reviews

i mayoor daigavane bought hush puppies shoes on date 6/7/14 from pantaloon show room. but within 3 months shoe has a damage- upper pilled out. . shoe was bought at rate 2699. shoe no is 224-6603. shoe size is 9. When i went to shop retailer and show him my shoe's conditon then he told me the shoes is not repairable and replacemest of shoes after you mail to the company. i request you to solve this problem and replace the shoe. thanking you. mayoor daigavane [protected] email- mayoor.m.[protected]@gmail.com bill attached with letter

Respected Sir / Madam I would like to inform you that i had purchase one pair of Blue sleepers from your Matunga Branch (E). The details of my transaction is mentioned below : - Transaction Date :- 19th July 2014 Transaction No.:- [protected] Amount : - Rs. 450/- Product :- Blue colour sleeperDamage :- Got damaged at the right pair upper base near the finger area.Not able to walk with this damaged. So, requesting you to please approve in replacing the sleeper with the revert mails.It will be very greatful to you. Thanks and Regards Robert I David Mob, [protected]

I purchased a pair of leather chappals from the Bata Store in Tilak Road, Abids, Hyderabad. In less than 6 months, the quality deteriorated; the leather on top came off and the soles got worn out. Now the leather chappals look as if they are 10 years old. So shabby! I thought Bata had a high reputation for quality, but I am badly disappointed with these chappals. I spoke to the Store Manager Irfan, and he told me the guarantee is only for 2 months. I was shocked. I told him that I have been using Bata products for over 40 years! But he spoke as if Bata cannot give a guarantee even for 6 months! What a shame! I went to the Store to buy chappals for Rs 450 (the standard quality, proven chappals), but the clever salesman got me to buy these new model chappals which cost Rs 950 or so. I have been cheated. I feel like telling everyone that Bata has cheated a long-time customer with a highly defective product. The last time I got cheated was in the big Bata Store in New Delhi, Connaught Place. The crooked salesman made me buy shoes which were too small for my feet. That loss I had forgotten; it happened 20 years ago. But these chappals were purchased over 6 months ago - and have proved to be a shame and mockery to the name of Bata. I hope Bata will help. With Store Managers like Irfan, I don't think so. But still I hope someone intelligent and caring will read this complaint and respond. I am sending you a photo of these notorious chappals for your viewing. Thank you!

Dear Sir

I, Mr.Biswajit Chatterjee, Debangan Apt., 21/1 B.B.ROAD, DumDum, Kolkata-700079, contact no [protected] had purchased a shoe model no ADRIEN as on 8th August'2014 from BATA INDIA LIMITED, 1/A DAKSHINAYAN, BARASAT ROAD, SODEPUR, KOLKATA-700110 REF cash memo attached with this mail.
Keeping into mind the impression of BATA since my school days I visited the sodepur store to buy a shoe as mentioned. The following situation happened with me at the time of buying as on 08.08.2014 by cash and complaining at store after sale on 24.09.2014 :

Situation No.1: Sales person attended me to suggest this model which is made of leather and get replacement from any BATA store if any manufacturing defect. But the person who is standing on the cash counter rectified that if there is any manufacturing defect like sole is detached will replaced from same store only. Not possible from other store. This should not happened such kind of Brand. Even in front of customer the person treat his staff like wild animal. This is amazing!!!

I was little confused whether I came into the right store or not, as my past experience is something different. Still I bought the shoe.

Situation No.2: After using of one month and 16days I have a horrible experience which is never happened before with BATA product and it is more wonder while visit store to register the complain. No greeting, not bother to attend customer, even asking for registering complain. Skin of shoes comes out like happened in winter season with human being. while asking why it is happened with leather shoe, as it is never happened with earlier shoes since 42 years. The person named Mr.Bappa Saha(wearing uniform) is raising his voice and given an example that it may happened and compared with some other brand like TITAN ( if you buy a spectacle amounted Rs.7000 it may happened). I do not understand how can the person behave like this.

It is more wonder while I came to know that the product is not made of leather. The person, at cash counter react like " who said this, the shoe is made of leather" . I answered him the person who attend at the time of selling the shoe to me( I finger out the person, wearing uniform who attended me). Then the person said that the said person is new in system and do not know the product material (then how can a person attend the customer, who do not have product knowledge like BATA) no the shoe is not made of leather. The person standing on the cash counter may be Mr.Uttam Biswas as mentioned in cash memo, aggressively react and threat me "why are you asking his name, to whom you want to complain, then go there & resolve it"(APNI OR NAM JENE KI KORBEN, KAKE COMPLAIN KORBEN, JAN JEKHANE COMPLAIN KARAR KARUN R OKHAN THEKE COMPALIN SOLVE KORE NIN)( while asking the name of the person who is given the brand comparison).

After facing all the above situation I have decided that I never exchange my shoe against this manufacturing defect. For that asking the validity date to claim for replacement, the person(may be Uttam Biswas casual dress wear not in uniform) replied 10th october'2014.

Hence the conclusion is that I have been cheated from some unprofessional, disqualified persons under BATA BRAND.

I do not want any replacement against this cheating, please arrange for refund of my cash spent for buying the shoe. My intention is that to prove them not to underestimate & misbehave with the customer while you are working under the such kind world renowned brand, where this brand is globally create a benchmark. I hope my claim would be resolved at the earliest and no need to register complain at consumer forum.

I expect a positive reply at your end at the earliest.

Regards,
Biswajit Chatterjee.
[protected]

Dear Madam/Sir, I am writing to you ( BATA INDIA LIMITED) to voice my deep dissatisfaction with both the quality of goods materials and better services. My sister-in-Law purchased the pair of Brown thick- Ladies sandal from BATA SHOES STORE Branch, Byculla Bridge, Mirza Galib Marg, MUMBAI-400 008 and Mumbai head office Principal Place of Business, Elysium Mansion, Opp.Cusrow Baug, Causeway, Colaba, MUMBAI-400 001 Cash memo no. 79592 dated 14/08/2014 Article 661-6033 size no.4 and IRs.699+1=700 RS. Only, with a 6 month warranty. Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use. But within 2 weeks color its fat and removing the less of sandals.. Then, in mid-trip, the sole stitching of the left both sandals came suddenly loose, causing the whole sandals to literally fall apart. Due to this accident my sister in law was contacted the respective shop immediately dated 29th August 2014; BATA SHOES STORE MUMBAI branch demanded a full refund or replace of sandals. But was absolutely appalled by the way. The shop assistant flatly refused to return the money, saying that the sandals were of different color than at the time of purchase – i.e. they were no longer pure Brown they could not be regarded as the same goods. At my insistence the shop manager was called in; however, he neither was willing to make a refund or replace and even remarked that I should not have bought climbing sands..Last 2 weeks my sister in law suffering the BATA SHOES STORE MUMBAI they told you are the complaint the customer service so I write to this e-mail, and send to reply cc to BATA SHOES STORE MUMBAI head office also bacilli branch. I realize that mistakes happen but in my sister in law case, the fault on the side of the producer was of great seriousness and, in addition to this, the behavior of the staff was inexcusable. I've long been a user of Bata’s products and up until now have always considered you to be an excellent organization. I have every faith therefore that you will do what you can to rectify this situation. I greatly appreciate your consideration and assistance with this request I look forward to your reply Thanks. Yours sincerely, Raees [protected]

I have bought a pair of canvas shoe from BATA showroom, new market, Bhopal, in the month of august 2014, costing around 500 bucks. but within a month its stitching has opened and lace repets came off.i want it to be replaced but i lost the bill. I strongly consider you to replace my pair of Shoes and take this issue at your earliest

Dear sir/Madam, I have purchased one brown shoe on 3rd august 2014, from Amjikarai (Chennai) show room that is "BATA INDIA LTD." 52, Nelson Manickam Road, Aminjikarai, Chennai- 600029, Tamil Nadu . But within 40 days shoes are torn on Bottom side . lather is not original. The warantty of that shoes is 3 months told by the salesman. I spent Rs.1500/-, so I wants to replacement with new set of pairs. Please revert to this mail as customer satisfaction is your main concern. I attached below my bill transaction amount & bank statement photo copy.. Thanks & Regards, Hajji Mohamed.J +91-[protected] Email id: [protected]@yahoo.com

purchase date 22/5/2014, bata chincholi, malad west, mumbai 64, cash memo no 22-05-14/[protected]. this is 4 yrs kids sandal with light.one shoes light not working from first week one shoe. but did not complain because not big issue. But now the whole sole along with light has peeled as if no glue fixed.at shop thy are asking to send email as they do not replace after 2 months nor repair. i would remind you that all GOOD shoe are giving 6 MONTHS GURANTEE on goods shoes.Why are yoy different.In good old days you would give 12 months gurantee and of cource your shoes outlived its gurantee. Kindly arrange to replace the shoe for BATAS name sake. Rajesh

I bought a bata chappal from bata show room chennai, omr, 45 days before... And I am extremely unsatisfied.. Its pasting got loose.. Even water started coming in the chappal and found leather removed from sole. I went to the nearest bata store. They told me to complaint online and get it replaced.. So please co operate any kindly replace with a good pair of chappal. I would really appreciate... Thanks mounika

Hello Sir, I bought Bata shoes from Raopura, Vadodara, Gujarat, before six months. I use them occasionally wearing it on the job. The hole on the right side of shoe is such that it has been caused due to poor material used. I went to the showroom and the person asked me to wait for 1 month for getting it serviced. What is the use of buying branded shoes, even the shopkeeper replied angrily the bill says of only 2 months warranty. Even the local shops offers more warranty than your branded shops. Age has changed. Stop fooling customers, they are the king now...

Dear sir. I have purchased shoes on 14th Jun.14, from Solapur (Maharashtra) show room that is "BATA INDIA LTD." 5-A, GOLDFINCH PETH, NAVIPETH. But within 2 months shoes are torn on upper side . lather is not original. The warantty of that shoes is 3 months told by the salesman. Cash memo no. 14-06-14/1/[protected] so i want replacement as early as possible.

bought a BATA belly in april'14, within a month got spoiled, exchanged and paid 600 extra to tk other pair of marie claire, within jus 3 months the entire sole is broken and teared out, after visiting showroom at phoenix marketcity mall, manager told me to visit store at AECS layout, at AECS layout they said that's a wrong info and nothing can be done now, firstly didn't expect this quality from BATA n secondly such rude behaviour of staff at counter.. very disappointing.

I have bought a Hush Puppies shoe pair in BATA showroom, Madinaguda, Hyderabad on 9/8/2014 costing around 2300 bucks. When I checked it out around 15/8/2014, it was damaged. I immediately returned the shoe in your store expecting a replacement, but what I got in return on 21/8/2014 was a repaired shoe which was appearing in a very bad shape. This never happened to me in 30 years of my relationship with Bata. I was utterly dissapointed by your behaviour and I strongly consider you to replace my pair of Shoes and take this issue more seriously.

I’m writing to complaint you that I had a negative experience at your location in Connaught Place, New Delhi. I have purchased Bata Shoes on 20th of July 2014. After 15 Days the shoe got damage.And now my original Biil of that shoe is Misplaced. I took that damaged shoes and show to the nearest showroom of Bata (Kamla nagar) but the salesman refuses to do anything straight. I know it is my mistake too for loosing that bill but you should also keep some billing records. I request you to please see this matter and replace or make any relief from the damage. Since i am a regular customer of yours so am expecting a help from your side.

I have placed an online order on 27-Aug order nb:12032674 .yet not processed.As per bata customer care executive it will take more 5 days and he has registered complain:complain number:270239.Can this be delivered today?
Poor service.

Helo Sir, I'v sent a mail on customer.[protected]@bata.co.in onThu, Sep 4, 2014 at 1:58 PM but i dint get any feedback from your end! I purchased a Bata power shoe [protected]x152(09) from M/S Bata India Limited, 6/4, Lindsay Street, Kolkata - 7000087, on the date 05 /07 / 2014 . Cst no [protected](c) Tin no [protected] Cash memo #[protected]/1/0280 cashier : MGR The codition of the shoe is very bad right now within two months. i used the shoe hardly 5-6 times for jogging. But the shoe crackd totally. i purchase the shoe during the sale time. the salesman convinced me that the shoe is as good as the fresh one and there will be no problem in future. our family is die hard Bata fan. From childhood I'm using Bata shoe and jogging shoe. But i never faced such a problem. All the shoe i used more than year but no problem. but this shoe cracked wdn 2 months. i cant use the shoe any more the condition is very bad i used it only 5to 6 times. i visit the Lindsay showroom few days back but they refused to replace it. This is my earnest reqst to you sir plz replace the shoe as our trust remain the same on Bata company. Warm Regards Aasif Mandal [protected] Senior Reporter Kolkata TV

Ihave written to Bata Last week the below haven't Mentioned complain but haven't heard from them yet s is to bring to your notice that I had purchased sports shoes from your store (Bata Shoes Store, Sec 17 Vashi, Navi Mumbai, Shop No. 02576) on 30th Aug 2014.Product code: 518-9293 Price: 1999/- (Below is my bank statement mentioning the payment made towards the same)The pink color quoted strip in the shoe has peeled off within 24 hours of purchase.I have taken it to the store, however the store manager has requested an approval from your end for the replacement of the shoes since I do not have the bill for the same.I would request you to help me with the needful Kindly revert

I had purchased one Belt(product code no.964-0111 and price Rs.899/- as written on the tag) from BATA shop, Neel Kamal Shopping Plaza, Hill Cart Road/Siliguri about 3 months ago. But unfortunately the layer of the Belt has been damaged and unable to wear. In this condition, I have really disappointed as I am using BATA products since 30 years and never met in front such type of problem. So, you please lodge my complaint and do the needful as early as possible. Anup K Dasgupta, Siliguri Mob: [protected]

HI sir mene aapka chapple liya huwa he hush puppies article number 874 6796 one month bhi nahi hua he or ye chapple ka strap cut ho raha he.or muje urgently out of city jana he so muje mera replacement urgent chahiye.and plz reply urgent. thanks aarif

Product 574-6810 size 6 MRP Rs 1699/- Purchased from Connaught Place New Delhi It broke off from the toe hook connecting the main base of the chappal, making it unusable. Pl resolve issue at Gurgaon main stores of Bata chowk, it is not comfortable to visit connaught place eveery time.