Bata India Complaints & Reviews

Sir/ Madam On 19th June 2014, I purchased BATA leather brand Mocassino worth Rs 1999. It had a two month warranty. Within1 month the string that was holding the shoe started breaking and on 19th August 2014, I went to the Abids-Hyderabad store (Next to Big Bazaar), I asked them for replacement. They saw my bill and asked me to wait. They did not have a replacement of the same size. The bill has faded now and there is nothing but a blank strip I however left the store and got it stitched from a cobbler. The shoes are now in a bad state even though it has not rained much this year. I have my bank statement showing the date of purchase from the store in Bata. THIS IS THE SECOND PRODUCT WHICH HAS WORN OFF WITHIN A PERIOD OF 1 MONTH. Regretting the purchase Hadi Husain

I had ordered a pair of sandals from bata online shopping site on 20th september.I made a change of shipping address on 22nd september. It was shipped from their side only on 26th september. But it was delivered to my first address I gave initially.As I was not available there, the order had to be returned.But they had not delivered it to me to my new address even after a month. I had mailed and have complained over the phone over 15 times. Frustrated by this, I asked them to cancel the order. They said the order has been cancelled and I would be refunded with the amount. Even after 1 week I am yet to get my money. I am shocked to see a company like Bata providing such a shabby customer service.I want my money back. Even if I call them now, the standard response I get is my order is shipped and I will receive it soon. They deny that the order was ever cancelled. My order no is 12036997. I have attached a small subset of all complaints I have logged with bata over the past one month. I have also attached the order page. The page shows the order as shipped and it shows my old shipping address. I request you to act on this and get my money refunded.

Hi, I have placed an order on Bata Online store for purchase of a Formal Shoe with Order ID 12042210 on 18th Oct 2014 and made an online payment using Netbanking on the same day. After payment I was promised that the product will be delivered within 7 Working Days. But, there was no response even after several inquiries regarding the order and finally during my last interaction with customer care officer on 31st October 2014, I was shocked to know that my Order was cancelled without my knowledge. I immediately requested the officer to escalate the call to his higher official while he launched a request for the same with ID 300999 and informed that I will be getting a call back in 30 Mins, which I haven''t received yet. Request you to kindly do the needful to get my product delivered. Thanks, Murugesh

I am a regular customer of your company since last 10 years, i have purchased chappal by brand name Scholl for Rs. 1700/-, from Ganapat Galli Corner Khade Bazar Belgaum, Karnataka Vide Cash Memo No. 13-09-14/1/[protected] I feel regret to inform you that after wearing the chappal the right leg chappal is totally tight fitting when I approach the showroom they said we will make it. but they could not do it and said the chappal is side border...

I purchased School Shoe from Bata India Ltd.Ist Ist Floor, Shop No.151-153, Mahagun Metro Mall, Sector-3, Vaishali, Ghaziabad, on[protected].vide Bill No.0069 for Rs.500/-.Next Day my child complained me that the said new shoe is defective, so on 26-10-14, I personally visited the showroom and requested the Cashier to exchange the shoe but he flatly refused to exchange the same & said that it will be informed as & when stock will come .As on today I have not received the call from Bata outlet.Really I am surprised the policy & behaviour towards customer from reputed concern like Bata Ltd. Will the concerned Senior Personnel look into it and arrange to exchange the the defective shoe or Refund my money at earliest. Thanks, Balkrishna Begrajka. 5/846, sf-2, vaishali, Ghaziabad, Ph, [protected].

Dear Sir/Madam, I have purchased a ladies handbag @ Rs.1500/- after discount(50%) from Sector-19C Chandigarh on 28.10.14. Ist time I brought the product from Bata Showroom. I have not known the rules and regulations/exchange policies of the product also not mentioned in display board. The handbag not suitable for storage some items and the sales man not properly guide nor disclose the return/exchange policy. When I Was going to showroom at 7.30 pm on 28.10.14 that to exchange the product the manager denied to do the same. Kindly intervene the matter in higher level and permit to exchange the product. As a esteemed organisation Bata india please kindly do the needful at the earliest. NAME-MANAS KUMAR DAS MOBILE-[protected] [protected]@hotmail.com

Respected sir/ma'am Good evening i am living in karnal, haryana i bought bata north star leather brown shoes from the showroom which is in karnal in one and half month i noticed that from the shoes the soul of both shoes of a pair started to become thin and it tore and its pasting from the sides also got off. i took them to showroom but they said that its not their responsibility to get it done sir i am really disappointed by the poor quality of the product please help me as soon as possible and please replace from new one thanking u waiting for your reply /call

I have registered a complaint on Bata India Toll Free Number on 15-Aug-2014. [ Reference Number 256666 ] This complaint was regarding Non Functional Bata Voucher of Rs. 500. I had total 10 Vouchers. I could utilize 9 of them, But this one was not honored by your Store. They stated that I need to get in touch with you on Toll Free Number to get is regularized. I have sent many reminder emails as well as done Many Calls to Call Centre Toll Free Number. Original Complaint No. 256666 dated 15-Aug-14 [ Follow Up Reference Numbers - 266123, 266127, 270130, 296426 ]. My Submission is : A) The Voucher Need to be regularised so that I can Utilize the same. B) Very Poor Response from Bata India Comaplaint Management System. Over 70 Days & No Resolution. It's a matter of shame for them.

Dear Bata Service, i had purchased a pair of Dr scholl shoes vide invoice no. 14-10-14/1/[protected] dt 14/10/2014 from your Rohini Delhi outlet. yesterday one of shoes sole got separated. so, therefore i am registering here compalin and want replacement of the same. i live in kashipur that is 250 kms far from delhi. although a bata showroom is in kashipur but i had to move to Delhi to purchase that shoes as they didnt have the required size. Can you kindly arrange the replacement from your Kashipur(Uttrakhand) outlet. i hope that you would undersatnd my status and help me in this matter. the CASH MEMO is attached with this mail. -- Yours Loyal Customer, Yogendra Singh [protected] email- [protected]@gmail.com

Dear Sir/Madam, I purchased Bata shoes TTN:[protected] at bata showroom code :01114 located at #14/14, 15/15, 8th cross, wilson garden, Bangalore-560027. Within a week shoes are ruined and shopkeeper is giving very bad response when I asking for exchange. I contacted customer service and raised complaint (Complaint Number:284965) against it, but I got very bad response from customer care. Later try to esculate higher level of bata customer care, but Customer.[protected]@bata.com itself is not working I requesting to bata company "Please dont try to cheat the customer " and now onwards I never go for Bata. I request you to please provide option to exchange. I attached photos of shoes. Regards & Thanks, ChandraShekar

HI

This is Soni, I have purchase 2 Bata sandal's, i really tell you that i have very bad experience, Bata sandal's are not good, I have purchased sandal's worth rupee 499 and another one of Rupee 250, Both of sandal's got ripped off within a month of purchase, when i have taken that sandals to shopkeeper from I have purchase they ment my sandal's from cobbler and said that company will not replace.

I hate Bata Company and suggest not to purchase anything from Bata.

i bought a shoe last day which costs 1600 rs from changanacherry, kerala. But it was not the correct size of mine. very next day itselves i went to the store for exchange and they say that they cannot do that. now it is of no use. i think Customer Care will consider the problem very soon.

I am Neeraj Pandey from Delhi, Our ill luck started when my father stepped in Bata Footwear Show Room in Mahagun Mall Vaishali. As we went there in close by area so we decided to buy some footwear and hence my father stepped in and called me there. Bata was running some discount and everything was lucrative so I checked and bought 3 pairs total. 2 Pairs for my wife and 1 my father purchased for himself and we got back to home. It was done in evening and from evening to next morning my father used that slippers and realized that his finger of foot were injured due to this slipper not getting fit so he asked me to contact bata show room that morning. Now when I called him he didnt say what solution he is going to give us but he said please bring them here we will see, I said what is there to see in slippers ? will you use them or what but he was adamant and not listening to me so I said to my father to go there . after sometime I called my father and was told that he received that slippers and told my father that they will repair them so I got angry to listen to it and called that show room. Now, He said that he will get them repaired, I said why repair if our foot is injured then why would we again get the same slippers from you ? and who will be responsible if we again get hurt but he was not going to listen to us anymore, When I said that Ok if you again get them repaired I would like to get it in written that we will not be having any difficulties after wearing them but he was very rude to say that he would not give me any in written. I repent for buying sometime from bata store and I just searched it's customer care number who was very polite to receive my complaint and said that he would forward this complaint to the concerened person and it will be resolved in 7 days despite my telling him that my father will go back to hometwon in 2 days but he was very polite and said sir I cant help. After 7 days I received a letter from bata that because it was not any manufacturing defect they are not going to do anything . How sensible this is I spent some money purchased it from you and you said you are not going to change it despite knowing it that Online shopping sites change your product in 7 days. I have decided never to buy any Bata Product in my life. No matter how more I pay but there are many other brands that I will buy my footwear from and at the time I am buying this I will try to know what would happen if I feel uncomfortable. It was really horrible experience . Thanks Neeraj Pandey

I had purchased a quavadish sandle on 10, 02.14 from ARC Consumers Co-operative store who used to sale Bata products collecting the same from agents or so. The leather pasted found to be defective within one month of purchase and submitted to the ARC Consumers Co-operative store for repair/return. But till date neither the sandle is repaired nor they are giving satisfactory reply regarding the repair/return. If it takes seven months to repair a shoe then why we will go for BATA products. Please look into the matter. Mobile No, [protected] address for communication P.K.PATTANAIK QR NO. 2RA 186 ARC, CHARBATIA CUTTACK ODISHA - 754028

Dear sirs, I have purchased one power shoe on 6th Sept., 2014, from lahurabir (varanasi) show room that is "BATA INDIA LTD.", C7/33 Lahurabir Senpura VARANASI . But within 24 hours, shoes are torn on Bottom side . its sole was detached. I visited the show room on 09.09.14 and submitted to repair the same as the counter man advised. Next day they called me to hand over the same. i did so. but the same was again left joints and unwalkable at all. The warrantty of that shoes is 2 months told by the salesman. I spent Rs.1049/-, so I wants to replacement with new set of pairs. Please revert to this mail as customer satisfaction is your main concern. bill no.: 03263 Article EAN code: F[protected] cashier: MGR Thanks & Regards, c/o CL Kashyap J13/93 H8k sanjaigandhi nagar, cotton mill compound, chowkaghat, varanasi-221001 my Email is kashyap.[protected]@rediffmai.com phone no. is [protected]

I am Ramamoorthy M, I have bought bata shoe in online mode and i have paid money by using my debit card. Date or order 23.09.2014. Order ID : 12037510. Tracking Number : 12037510 . Total Amount Paid. Rs.1399/- but the shoe is not delivered. kindly take an quick action to deliver the product.

i have bought bata shoe on online by using my debit card. i have paid money Rs.1399/- My purchase order No. 12037510. Date of order 23.10.2014. Tracking number 12037510. Till i am waiting for the product but not delivered or not refunded money. On 29.10.2014 they send mail for refund money as per bank procedure. details given below, Dear Customer, This is to inform you that the merchant has initiated the refund process for order number 12037510 for your transaction on http://www.bata.in. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.Until then we request for your cooperation. kindly take essential step to deliver the product or refund money. with regards M.Ramamoorthy

Dear Sir, I had purchased[protected]size 8) on 1st July 2014 from R-Mall, Mulund (West) Bata Shop costing Rs.999/-. It got damaged, so I visited the said Shop on 11th October 2014. I was told that the above sandles are beyond repairs. I therefore, request you to kindly settle the same. With Regards, Vijay Korde Mob [protected] E mail- [protected]@gmail.com

Hi! I am a regular customer of Bata shoes. I had bought a pair of bata shoes on 25th May 2014. It is defective pieces, which photos I have attached. Since two months they are lying with me in same position. I had been to the store for another purchase at Vadodara, and told them about it. As it had been more than two months of date of purchase, I am suppose to send the photo's with details of bill. I do not have bill but I have my credit card details.As per my statement it was purchased on 25th May 2014. I have full faith and trust in Bata, as I have a genuine complain. Please revert with positive reply on [protected]@gmail.com My best contact NO:[protected]

i mayoor daigavane bought hush puppies shoes on date 6/7/14 from pantaloon show room. but within 3 months shoe has a damage- upper pilled out. . shoe was bought at rate 2699. shoe no is 224-6603. shoe size is 9. When i went to shop retailer and show him my shoe's conditon then he told me the shoes is not repairable and replacemest of shoes after you mail to the company. i request you to solve this problem and replace the shoe. thanking you. mayoor daigavane [protected] email- mayoor.m.[protected]@gmail.com bill attached with letter