Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I have recharged metro card number-[protected] through namma metro app with amount of 500rs 7th march 2022 at 9:57am. But it is still not showing when tapped on the AFC gates. Kindly see through the problem and let me know what's going on.
I have attached the screenshot showing successful recharge through namma metro app...

Metro card number [protected] was recharged for an amount of Rs.1000 on 27th Jan 2022 with transaction number[protected]. However the amount is not reflecting in the account. Please check and revert...

Sir/madam,
This is to inform you that the pillar that is coming up straight opposite to the road joining from dasarahalli is causing inconvenience as it is just opposite to the turning which will cause traffic when there is free traffic from other side.It would be helpful if they can change the position of the pillar 10ft away from the road.By looking into the necessatites....

Date of Incident:- 29/1/2022
Surrender Card No. [protected]
Incident Description:-
1. My old metro card ([protected]) was surrendered to Attiguppe metro station on 29/1/2022 due to which the card was not detected in any stations and the card number was not visible.
2. However, in the Kios they were able to bend the card and recharge it for Rs.50/- by which the receipt had the card no. ([protected]).
3....

Dear Sir/Madam,
With a very positive note we started to construct our house at Williams town 1st

Cross after spending all the saving and to lead a peacfull life, but all this came to an end with the start of Metro Rail Construction,
past two year we been struggling to lead the normal life, with lots of dusturbane noise pollution Its causing a great damage to our health,
It also causing irritation,...

I have lost my bus pass on 19feb 2022.. so I'm requesting you to provide me a new bus pass...

Hi,

There is Rs. 250 fine for those who don't wear mask inside matro premises and metro train. But there is no notification boards in the metro premises regarding the same. Only notified inside metro train running display and very rear watching it.

Press and electronic media references will not be available to very poor people those who don't have access to TV and newspapers. And information will be there on...

Respected sir/madam
We have recharged our metro card ( card number : [protected] ) and it was failed to recharge therefore we kindly request you to refund our amount....

I made a payment on 10th feb 2022 morning,
I checked in metro station twice but online payment is not affected to my card.
I entered a correct details card number as well.
I want refund or that amont....

The service provided by Mamatha at Yeshwanthpur was horrible today. I went to collect a token for Jayanagar station and I had missed to bring my wallet. So I asked her for a token and scanned on Google pay and kept it ready. She made a big ruckus that I scanned without her permission and got into an unprofessional argument. Please note, I had only scanned and did not even send money yet. I was waiting for the amount to be disclosed by her...

Staff at may I help you counter towards VV Puram side door, at National College Metro Station,
always not co-operative with customer these guys one male and onother female staff busy in personal matters and ignoring to customer
today same thing happen at around 2.50 pm, because of this type of staff you are loosing your brand value
kindly take the proper action against them...

Your website is not updated regularly. Especially metro timings are not updated. Due to frequent changes due to covid, metro operations are being changed frequently. Please update operating timing every 3 days and entire website at least once a week.
The present website details are too old....

The metro station at indiranagar doesn't allow to use gpay or phone or any online mode of transaction and it is very difficult during covid time nd during unexplainable times. So it is requested to make a qr code or some alternative arrangement to accept online mode of transaction....

I am resident of Wilson Vintage apartments, Wilson garden..this apartment is near to the diary circle..it has been regular routine for the metro workers to do most of noisy works in the mid night ..we are suffering sleepless nights because of the construction work..we have elderly and children at home who are sick and vulnerable. The big bangs and noise during night is intolerable. The sleepless nights are craeting a big issue to our psychological...

Staff of bmrcl not wearing proper mask and not charging them a fine of rs250 but to travelers bmrcl are charging fine of rs250 which is not fair at all so am requesting to take this complaint seriously and make one rule to everyone and am submitting photo proof of bmrcl staff not wearing a proper mask....

As being a proud Bangalore resident, I take much pride that the city is progressing, but at what cost? I live in the Jakkasandra region of HSR Layout where the project of building Metro lines for the city is ongoing. As I admire the hard work of the workers, I am stressed in my personal space. Some machinery of drilling is being used for more than 12 hours of the day, which causes immense noise and is extremely irritating. We cant work in...

On 10th January 2022 Evening while travelling from my office in JP Nagar to my home, there were some welding works going on at the under construction Silkboard metro Station without any safety mechanism or the traffic below. Some of the welding sparks fell on my Car windshield due to which it got damaged. Attached is the snapshot from the dashcam video installed from in my car. I can share the complete video if required. Please take care...

I reached magadi road metro station ticketing counter around 18:30 - 1900, A lady was sitting inside with curly Hair. I requested her Metro card, she replied in a very low voice. So, I requested her to repeat, she got frustrated and was yelling and shouting at me while repeating acting like my boss.

I can say stupidity (lady) @ it's peaks.

Bmrcl officials first educate your staff how to behave.

Behaviour...

There is a crack in Reserve Tank huge water leakage not able to utilise the water kindly do needful...

Recharged ₹100 with online but didn't used card before 7 days, money not credited....