Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I wanted to raise a complaint they are not giving the complaint book to raise a complaint
I have not worn a mask two three times I have my metro card as proof of travel and today they did not let me to pass by they had to inform the first day itself that I had not worn a mask and they shouldn’t have allowed today I assumed it’s not compulsory I have photos of metro staff not wearing a mask as well It was raining heavily and they forced me to buy a mask
I want to raise a complaint since they have not followed the rule in the first place

I was not able to get though the gates even though I had enough balance in my card, when enquired they informed us that we did not exit in stop.
How come this is even possible, how can someone exit the metro without the amount deduction, if it’s not deducted how can we even come out of metro.

The employee sitting in Vijayanagar metro is so irresponsible and I does not even respond properly.

Resolve the issue on priority

I pay Rs 100 using UPI at the counter but they didn't receive any confirmation but my money is debited.so please look into the matter. My UPI reference no is[protected].

I have travelled in Kochi metro as well but no one told me anything about such kinda rules. Anyone can sit there. Nobody come and throw you out there. However here in Bangalore one security came and asked me to board next train and cant wait here for a long time. I was actually waiting for my friend to travel together.

The highly efficient metro work which is in Phase II is praise worthy of their progress. However in their endeavor they are constantly overlooking the inconvenience it is causing to the residents in the locality.
Although nighttime construction is banned legally from 10pm to 6 am, the construction work in Mahadevapura, B. Narayanpura is not following any such measure.
The senior citizens, students, working professionals are facing high troubles due to the noise of night construction in this area. I request to the authorities in charge to look into this issue.
Your cooperation is much needed.

I have made an online payment of Rs.5oo/- through metro app. But the Amt has not reflected in card, though the transcation has been success.please rectify immediately.

Card No: [protected]
TRANS. ID: m7tz6ui8lydclmsv2v98
Top on:[protected]:17:42)
Payment ID: [protected]
Amt: 500/-

It's been a month but the money which has been debited from my account has not yet been reflected in my account. The top up failed but still it was debited from the account and it's the second time I am posting the complaint but there is no response. Such a scam and so irresponsible.

We travel all over India by trains, flights, Metros and Public transport too…
But today we had very bad experience at your metro outlets…
we are having our electric tool kit along with but at metro they denying to us and I request to all staff to give us permission because we have to catch train at KSR railway station. But no one allow us.
We travel by flights they allow us even we travel all metro except todays everyone allows us they take our details and allow us..last we travel at hydrabad metro station they just take our adhar details and allows us.
I request them to take adhar card details but no allowed to us and finally I missed my train…

Metro is for public transport and some of people are workers and usually they carry there tools along with for work purposes.

Due to Benglore metro i wasted my time and money both…

Very pathetic service i ever had at metro….
Very poor staff and bad attitude…

Today I was travelling from Nagasandra metro station, while travelling inside running metro in last bogie found insects(bees) which was around 10nos and this is not first time I am seeing it kindly take necessary steps to travel peacefully.

Though BMRCL had issued order to stop piling and excavation works between 10pm and 6am, it is not followed. Excavations are being continued throughout the night, Causing a lot of disturbance in sleep for residents living nearby ORR area. Due to this our whole days got destroyed and we are not able to work.
To experience personally, I urge BMRCL officers to reside (specifically during nights) near ORR line for few days.
I suggest BMRCL, instead using excavation machines 24x7, add sufficient number of machineries and work from 6am to 10pm.

At jalhalli metro station I was stopped by guards because I was carrying 6 plants why was I stopped ? And plants is not even mentioned in the not allowed items list check that

Dear Sir,

The Entry/Exit Gate near Chinnaswamy stadium is closed due to shortage of staff (which is not at all acceptable).
I am travelling in NAMMA METRO since day 1 from Rajajinagar to Cubbon park since i am working in Chinnaswamy Cricket stadium.
The said entry / exit gate is closed since lock down took place and now i was told that due to shortage of staff the said gate is closed, but you are taking full charge and apart from that also you are keeping Rs. 50/- as secured deposit.
When it comes to providing facility you will look into only financial matter. Due to close down the said gate i and also other people even old and woman(pregnant) etc has to cross the Cubbon road or Queens Road which is too busy during peak hours.
So, by considering all other factors too please open the gate which will be convenient all the travelers who get down near cubbon park .

Warm Regards

I am a resident of Devarabisanahalli, Bellandur. Due to the ongoing metro rail construction work, citizens are unable to sleep here. The construction work in this area happens round the clock and at nights too. When will we sleep if this construction doesn't stop?

It is my humble request to pause the construction between 11 PM to 7 AM. We're lower middle-class working people and without proper sleep we cannot work.

Please consider this request. Thank you.

I had recharged metro card online through the metro app but I got a message saying that the top up failed but the money was debited from the account please look into it as it's already been 2 days.

I have recharged metro card number-[protected] through namma metro app with amount of 500rs 7th march 2022 at 9:57am. But it is still not showing when tapped on the AFC gates. Kindly see through the problem and let me know what's going on.
I have attached the screenshot showing successful recharge through namma metro app

Metro card number [protected] was recharged for an amount of Rs.1000 on 27th Jan 2022 with transaction number[protected]. However the amount is not reflecting in the account. Please check and revert

Sir/madam,
This is to inform you that the pillar that is coming up straight opposite to the road joining from dasarahalli is causing inconvenience as it is just opposite to the turning which will cause traffic when there is free traffic from other side.It would be helpful if they can change the position of the pillar 10ft away from the road.By looking into the necessatites.

Date of Incident:- 29/1/2022
Surrender Card No. [protected]
Incident Description:-
1. My old metro card ([protected]) was surrendered to Attiguppe metro station on 29/1/2022 due to which the card was not detected in any stations and the card number was not visible.
2. However, in the Kios they were able to bend the card and recharge it for Rs.50/- by which the receipt had the card no. ([protected]).
3. I have visited the Kios for the transfer of my money to my new card ([protected]) but every time I get reasons for not doing it.
4, While surrendering my old card ([protected]), I had more than Rs.175+/- in it.
4. They say they are unable to read the card every time and now they are least bothered about it and not answering it.

Request to transfer the money to my new card [protected]. I have attached the invoice which this msg for your reference.

Dear Sir/Madam,
With a very positive note we started to construct our house at Williams town 1st

Cross after spending all the saving and to lead a peacfull life, but all this came to an end with the start of Metro Rail Construction,
past two year we been struggling to lead the normal life, with lots of dusturbane noise pollution Its causing a great damage to our health,
It also causing irritation,...

I have lost my bus pass on 19feb 2022.. so I'm requesting you to provide me a new bus pass