B.E.S.T. Undertaking Complaints & Reviews

My Sister Name Miss, Sushma K. Kamble,
She is 40% Handicap (Left Lag).
05 April, Evening time she returns from office (Andheri)dd to home (Bail Bazar) – (Time 4:45 Pm To 5:15Pm In Andheri Side ) that Time in bus stop she allows to catch bus from front door but that time bus driver & Bus Conductor not good behavior with my sister . They Followed wrong question like this bus is private not goverments & 60% Handicap...

Everyday I travel by BEST bus no. 384 from Chirag Nagar to Domestic Airport.
Sometimes the bus drivers dont stop at bus stop & speed away. Today as on 30th March i was standing at the bus stop, after waiting for 45 minutes the bus arrived at 9:20 p.m. but instead of stopping at the bus stop the driver increased the speed of the bus and zoomed off without stopping at the designated bus stop inspite of me running behind desperately...

A 460 limited bus plying from Mulund Depot to Gorai Depot on 30 March 2010 is at the Bhandup station bus stop at 8.20 AM and reaches the signal on Western Express Highway near Dindoshi at 10.20 AM. No traffic or obstruction on that side of the lane when inside Aarey colony.Bus (MH-01 L-8005) keeps moving at unreasonably slow pace for unknown reason.Picks up speed only when irate commuters protest , only to be halted two hundred meters away...

I travel daily from Mulund Check Naka stop to MIDC Andheri stop via AS 422. Today morning at 11.30 a.m i bought a ticket to my destination, the conductor No. 4135 gave me the change for Rs. 100 but didnot issue me the ticket. When i insisted for the ticket he told me he has already issued a ticket which he didnot. I cross checked my pocket and confirmed that he hasn't given a ticket. At this he behaved very rudely and left without issuing...

I am staying at Jogehswari east and working at JB Nagar Chakala. To travel to my workplace I have to take buses routed thru Mahakali road. But unfortunately there are only two buses (226 & 410) are there. Of which 226 is always crowded, specially we ladies can not board in the bus from chakala stop in the evening and another 410's frequency is so poor that there is only one bus after one and half hour. In the evening we have no...

The drivers of BEST Route No.333 from New Quarters to Mahakali Caves Road in Andheri East, Mumbai 400093, are probably the rudest and most ill-behaved drivers in BEST. They refuse to halt the bus in case anyone, including women and school-going children, boards it by mistake. Boarding Route No.333 in the wrong direction has become common because the road outside Andheri station is blocked to vehicular traffic, owing to civic works, and there...

After a tiresome day at my engineering college, @5.20pm i stood at the andheri (e) station bus stop for bus no 445,496 .but the buses were not there till 6.05pm.
about 45-50 minutes i was waiting for these buses with a heavy bag on my tired shoulders.But frequency of 415 bus was so good that it came almost every minute.This story repeats itself almost every day
the BEST BUS SERVICE must look into this matter and shud increase...

RESPECTED SIR,

I WOULD LIKE TO BRING TO YOUR NOTICE THAT THE BUS SERVICE FROM MALAD(W) STN. TO MARVE BEACH I.E. BUS ROUTE 272 IS GETTING PATHETIC. DURING THE PEAK HOURS COMMUTERS HAVE TO FACE A LOT OF PROBLEM. EARLIER IT WAS OCCASIONALLY HAPPENING BUT NOW IT SEEMS TO BE A PERPETUAL PROBLEM. THERE IS NO SIGN OF BUSES SOMETIMES FOR MORE THAN 20 TO 25 MNTS. MAKING IT STILL WORST YOU'II FIND 2 OR 3 BUSES COMING IN TOGETHER...

ATTENTION AJS INVESTORS:-
I want to bring to your notice about the planning the planning that AJS management (Fraudsters) has done. They are planning to run away and already under process to sell their properties. They are intentionally extending time period for refunds and providing false information about projects by making you fool. Their plan is to wind up everything in next 5-6 months.

Earlier tactics adopted was:br...

Sir,
I have just commuted by bus route no. 411 bearing its RTO PLATE NO.MH/01 H 9263 from Wadala Vittal MANDIR stop to Maheshwari Udyan at 7.00 p m. I have asked for ticket, but the conductor punched the ticket for Rs.4.00, where as the fare for this distance is only Rs 3.00. When I asked for the clarification the conductor replied in attacking mood. My ticket no. is[protected], secondly it is punched outside the margin of the ticket...

Dear all @ BEST ,

we are waiting since long time BEST direct Bus services from Kharghar to andheri station ....in khaghar many people are working in andheri / marol naka /j.b nagar, and on daily basis they are facing lots of problem . either they have to go to belapur or they have to wait for train ..........please take as request & start Direcrt BEST services to Andheri from Kharghar ...

Regards,
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This is to bring to notice the bad connectivity and poor frequency of best buses between Gandhi Market and Lower Parel/Elphinestone Road.
Recently due to lots of offices coming up in lower parel, India bulls buildng, there is a serious need of frequent buses, currently only direct bus is #63 which also takes a very round about route and takes 30-40 mins.

This bus is said to be every 15 mins but my experience says that...

Dear Sir,

I am regular commuter from Bhandup (Mangat Ram Petrol Pump - West) to Hiranandani, Powai. From last one year, out of 6 days a week, only 3 days i able to catch the bus as atleast no one is standing on steps though the bus is fully crowded .Another 3 days, no one will dare to enter into bus as atleast 5-6 members are standing on last step of the bus door. I would say, the conditions of travelling between eastern to...

Hi,

I stay at borivali and i am completely fed up with the way BEST Buses break Traffic Signals. I would further like to add that BEST Buses dont even bother to use signals while changing lanes and often stop in the middle of the road instead of stopping near to the bus stop thus giving passage to other vehicles on the road.
I would highly appreciate if something can be done to discipline the Bus drivers.
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Lot of peoples are working in Seepz, Andheri, There are lot of companies, factories and offices from Seepz to MIDC Marol Bus depot. and thereare hardly countable few buses which travels from Andheri to LBS road(Mulund, Thane etc.)
Buses coming from Andheri are always packed and sometimes doesn't hault at MIDC, Seepz bus stop. Same cases from travelling Kanjur marg to Seepz. Buses started from Thane, Mulund are always packed.br...

BEST 496 travels from Thane- Teen hath naka to Andheri Stn. Bus Stop set up at Teen Hath Naka in Thane is just ahead of Public Toilet. it is horrible to stand for 2 minutes in front of Public Toilet. It is request to BEST authorities to shift bus stop either earlier Stop of 399 bus or even before that. As frequency is very low, all peoples travelling to Andheri need to stand for atleast 20/25 minutes infront of Public toilet by keeping hankerchief...

Dear Sir/Madam,

Bus No. 5025 (Mulund - Dindoshi) Vehicle No. MH01-LA-6029

Today (25/02/2010) one senior citizen got into the above bus from HUMA stop. Driver asked him to show the ticket, in reply to this that person said to the driver that he has no right to ask the ticket as being senior citizen they have right to get into the bus from front (Please note that sr. citizen had the ticket).

The...

BEST bus no 521. Conductors Badge no:116510. The bus conductor was extremely arrogant. He was too lazy to come to my seat to give me a ticket. So he yelled at me because i couldn't listen to his faint noises made by the metallic instrument he had in his hand. To make matters worse, he decided to give me a Rs.10 ticket as against a Rs.4 ticket, because he wanted to do as he wished. Extremely abusive and harassing behaviour, very uncharacteristic...

After 12 am in night, buses 164/165/168 are available on one way & not available on other way. Previously they were available but last 6 months no buses. There is last bus 165 at 11.50 pm but many times, it gets cancels because it is conductors/drivers not available.
Very bad service.

165: KASTURBA GANDHI CHOWK --> DHARAVI DEPOT (Available till 1 am)
Problem --> 165: DHARAVI DEPOT --> KASTURBA GANDHI...

Driver was very rude in talking. Not halting exactly on bus stop & stopping almost 10 meters ahead of bus stop. Very rude to passengers. Cannot see in left-front mirror is passengers are boarding or not & suddenly goes ahead without picking all passengers. Rude to senior citizen when he asked something about route.

Route No: 164
Bus No: 8643 MH01 - L - 9774
Driver ID: any one of (5985/5958)
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