B.E.S.T. Undertaking Complaints & Reviews

Mahul villege is the development area
Thanks to BEST to provide more Bus route 473, 373 to Bandra and Mulund

kindly extend 363 route upto Plaza Dadar west or Kabutar khana to facilitate the people to get buses from dadar etc., for railway long route pasengers to reach the remote area

One new route is requested for major public towards Vashi, Koperkhairane, Airoli route as such Releance infotech, and other MIDC Navi Mumbai working people it is useful . Secondly the Bharat Petroleum refirenary thousands of workers and officers coming in cars useful who are staying in Panvel, Vashi, Airoli, Koper Khairna is benefiting the BEST, Kindly put trail to observe the load of traffic if required.

Also we would request you to start AC buses from Mahul Goan to Kurla Station since the rush of public is more always.
Thanking you

BEST INCONVENIENCE at BUS stops

At bus stops the drivers should take side, allow other vehicles trafic and pickup public and then go
the obstructions to traffic is inconvenience some times for some BEST buses in some routes like chembur, not all please

Worst BEST service Route No 288
Lokhandwala township has Bus route no 288 which has frequency of 30 to 45 minutes for one bus in the Evenings. Passenger wait for 45 minutes of get in bus. have wait least for 2 bus since the queue is longest from kandivili ...You can measure from Bus station kandivili east to Big Bazzar ...The length of the queue.

Whereas route 300 has service every 5 Minutes what is the difference .

When will be BEST provide frequency of 5 minutes to Lokandwala. Pls divert Route No 289 from Vasa Hosiptal to Sai garden/Lokhandwala circle, Anita Nagar, Neighour hood, anita vihar, Green Meadows, Back to Lokhandwala circle to station which will provide relief to Lokhandwala and Kranti Nagar.

Traffic Controller please get your Green JEEP and check for One month.

I totally agree with Mansi, the frequency from Poonam Nagar will Chakala is very poor and the bus conductors also are rude. The Auto rickshaw wala's also show so much attitude and total dadagiri, they are never ready to go to Chakala.

B.E.S.T. — low frequency

THIS IS REGARDING THE B.E.S.T. BUS ROUTE NO.123 WHICH PLYS FROM R.C.CHURCH IN COLABA TO TARDEO.OF LATELY THE FREQUENCY OF THIS BUS HAS BECOME LESS.EARLIER THE BUS USED TO PLY AT A INTERVAL OF 10-15 MINS.NOW THE BUS COMES EVERY 20-25 MINS.ALMOST AT A INTERVAL OF 1/2/ AN HOUR.EVEN DURING THE PEAK HOURS THE FREQUENCY IS LESS.I KINDLY REQUEST THAT THE FREQUENCY BE INCREASED.ALSO WHEN IS THE B.E.S.T. WEBSITE OPENING PROPERLY.CURRENTLY VERY LESS INFORMATION IS AVAILABLE

BEST Undertaking - Mumbai — SKIPPING OF BUS STOP BY BUS DRIVER

08/05/2010.

Respected Sir,

I am a Cenral Govt. Employee & am working for Central Railway. I am staying at Vasinaka, Chembur (East). Daily I travel by BEST Bus to reach my office.
Today morning I got in Bus No.351 from Shanker Deval Bus Stop at 07:00 am.
On my journey till Maheshwari Udyan I was surprised to note that the Bus Driver Skipped the Bus Stops at Golf Club though the Bus was empty. The Passengers who were egarly waiting for this Bus started giving Bad Words since the Bus never halted to pick them up. Same thing was repated on other Stops.

The Badge No. of the Driver is 977 with a Gandhi Topi. Bus No.[protected].
Sir, I am proud to say that the Service of BEST is one the BEST in our country.
But I am also sorry to say tha due to such Characters who are very few in number, the name of the company gets spoiled.

Hence I request you to please look into the matter and initiate action against this Bus Driver as per his Service Rules & Regulations.

In case if you require my witness you can contact me on my mobile No.[protected] for further enquiry. I have also preserved the Bus ticket of Rs.8/-
(Sr.No.[protected] as proof. My e-mail address is [protected]@yahoo.com

Kind Regards,

Vishnudas Kamath

Arrogant behaviour of Bus driver Bus no. 6701 from Mulund can not be tolerable.
On 14th March 2011 my family was travelling in the auto hit by above bus around 1:00 PM near Sai Radha Complex at Bhandup(W). After the accident both conductor and driver started beating up the auto driver without his fault. Please take action on the culprit.

Hope this complaint is worth registering and both driver and conductors will be punished.

272 BUSES ARE VERY VERY IRREGULAR, IRREGULAR. THERE IS NO SYSTEM AT ALL. NO MATTER HOW MUCH THE QUEUE IS BUT BUS NO.272 WILL NEVER COMES IN TIME.

VERY OFTEN THEY GIVE EXCUSES OF TRAFFIC, ARE NOT MAHADA BUSES, JANKALYAN BUSES GOES FROM THE SAME ROUTE.

REQUESTING THE BEST TO TAKE THIS MATTER INTO CONSIDERATION.


FROM,
MS.YAMINI
MALWANI CHURCH,
MALAD WEST

i do agree with the above statement of irregular bus service of 272 from malad station to marve beach especially at office hour time. though i work in churcgate after returning home i want to buy something from the malad station but because of the big queue thinking i may miss the bus i don't buy anything. even on sunday one can't think of going at station in the evening time as the buses are crowded from marve beach itself because many people board at marve beach because of the picnic spot.

why don't the BEST taking this matter seriously.

i too face lots of problem because of the irregular service of 272 bus from malad station west. standing in a queue for several hours had cause me spinal cord problem. one can't affor rickshaw on daily basis.

requesting the BEST to increase the frequency of bus no.272

From ajitha
Rathodi
Malad West
Mumbai

I DO AGREE WITH THE ABOVE STATEMENTS. ALONGWITH ME THERE ARE LOTS OF PEOPLE WHO FACE SUCH PROBLEMS IN THEIR DAY TO DAY TRAVELLING. WHY THE BEST DOESN'T TAKE A STRICT ACTION. WHERE ARE TIME TABLE OF THIS BUSES ARE GONE. ARE THEY THE BUS DRIVER ACTING ON THEIR OWN.

FROM.
MS.PEREIRA
MARVE

thankyou for considering the above complaints. now a days the buses are little bit regular. thanks for your service. Keep it up

from,
Ms.Pereira

Dear Sir,

for few months 272 and 271 were showing their regular and good services, Appreciated.

But now a days, especially and pick hours again the service has come down. after long hours buses makes a big queue but the buses are not seen.

Kindly look into the matter.

Thanks
Parinita Dokhale

I TOO AGREE WITH THE ABOVE STATEMENT. NOW A DAYS 272 AND 271 ARE SHOWING IRREGULAR SERVICES.

WHY CAN'T THEY FOLLOW THE BUS TIME TABLE LIKE 273.

FROM

REGINA D'SOUZA

*****Dear Sir,

Pleased to bring to your kind notice of the irregular services of 272 bus as well as of 271. Not only in the morning but also in the evening buses frequency has become less. earlier they were atleast running on time but nowadays again the irregular service has started.

Requesting you to kindly look into the matter and provide us a regular time table service of buses.

Even i faced one problem when i was travelling to bhayander, i was with my family and we went to one of my friends place during weekend we were on Navghar road bus stop near railway station we were standin on last stop of bus stop where all the buses comes and arrives there was a bus heading a way to Magathane ( borivali) i asked the bus driver is this bus going to Borivali he informed that the bus is going to come but the bus was standing there, i went to the conductor and asked the same thing he told bus will come for borivali and i was carring my child in my hand he is 3 years old and waiting at the stop i was watching driver and conductor came and they get into the bus, some passangers also went into that bus so i ran carring my child in my hand the bus was moving and i managed to get into the bus any how and i asked the conductor when i asked you why you didnt tell me, why you are providing the false information you need to understand i was with my family they cannot get into the moving bus right he told what you want to do ( do what you want ) his Batch number is 41452 and the bus number is MH-01 LA 6218 if there are laws in india please suggest me what to do abouth this kind of people who are not helping customers they dont want people to get into the bus .

I am sure almost 80% BEST Commuters would be looking for a portal / contact number or any other media to get in touch with a superior person, to voice their experiences w.r.t the behavious of the BEST drivers and conductors. Not all of them, but a few staff members dominate the normally well-behaved once and spoil the overall impression of the BEST organisation. This has to change.
The newly launced AC buses all across Mumbai and Thane is the changing face of BEST. As far as my knowledge goes, in spite of overcrowding, BEST transport has to undergo heavy losses in any given financial year. I have not gone through the statistics. But I wold like to mention that we all mumbaikers / Thaneites appreciate the service BEST has been offering. It has definitely helped increase the numbe of cummuters who prefer public transport and if the service continues, I am sure it can help us overcome the cngestion issue in Mumbai to some extent - we understand that unless Mumbai has an improved and robust infrastructure, the BEST service is definitely the "ray of hope".

To add, I have experienced a short tempered driver who drives the AS-5 from BKC to Cadbury junction at 6:10 PM. This guy has been noticed arguing with almost every commuter. He has problems if people stand, he has problems if there is a request to increasr the AC temperature as the ACs in these buses is ice-chilling. HE keeps his window half open, which also may put some extra load on the AC, hampering the performance of the buses.

I understand that the AC buses are not expected to open the door on the signals. But on request if a lady /gentleman commuter wants to get down, to avoid unneccessary crossing of the road, he/she CAN be allowed to do so. If its the decision of the driver, he needs to be polite and not use a language with " do you want to die? die after getting down on the bus stop" and so on. He has problems with almost everything in the world.

I would sincerely request you to train the drivers and conductors as they are also the deciding factor for commuters wether to hire a bus or not!!!

I agree.. this happens!

No shed for bus stop no.415, 496, 445, 307 infront of seepz gateno.1, Andheri (E), Mumbai

I Jatin residing at sane guruji road here by request u to kindly make change of 30 ltd bus route to mulund check naka n pls inturoduse ac bus from coloba to sion or mulund via jacob circle

This is with regards to the Bus 489, today there was no bus in the morning from 7:00am, bus arrived at 7:15, but did not not halt at kandivali mahindra stop, Called the depot got a response, go to magathane depot and launch a complain .

Everyday there is problem of this bus . we complain but no use no seriousness of the complain . CHAL THAT HAI . There are no buses in the evening after 5:30PM TO 6:30PM, IF WE CALL THE DEPOT AT SHIVAJI Nagar they say Bus driver are not yet come OR BUS BUSES ARE STRUCK IN TRAFFIC .If the buses are on time, buses failed at Aery even the cops laughs saying this is everyday issue . What a fun of 489, but still the management do not care .

Sir,
I would like to draw your attention to route no.296 starting from Shanti ashram in the morning, you will agree that this time is very important for school going children who has to carry 5-6 kgs of weight by their bags.My contention is perticularly for the bus starting at 6.31am scheduled time from the said chowki but the bus always goes before time there by leaving the children stranded, the next one is at 6.44 am so the children have to walk down to their school which is more than 0.5km with the heavy bags if they opt for the next one the gates of schoolare closed pl look into it or rescedule the 6.44 bus to 6.38 am so that the boys can avoid this harrasment as the starter on duty is not ready to cooprate in this regard I hope the dept will take some action otherwise there is no point in making time table for the starting point.You may varify this by your plain clothes men by deputing them say at st francis school/church bus stop.

Hello All,

From Kharghar railway station after 11:45 PM in the night we hardly get NMMT & BEST buses. Request you to please increase the frequency of the buses

Hi All,
I'm a resident of Kharghar.It is a Beautiful place and surroundings but don't know should I be happy or sad to stay at such a place which don't provide proper or at least sufficient Infrastructure. I have been here since 3 years and everyday wait patiently for autorickshaw or Buses to come. Auto are toooooo costlier to spend everyday. I should say they wait only for passengers who hire them for far off places. Look like they don't need us. Above all even if we try and rely on Buses, they are amazing. Till they reach Hiranandani it is heavily loaded that it is too difficult to move. I[censored] move inside these buses from front, driver are their to Insult you to grate extent that you will get down from bus. Is their a Research and development who keep check on this Basic facilities and provide more Buses and keep track of Fare for auto's. They provision has been made to support Infrastructure and not try to torture us like this
Very frankly, I tried ignoring Auto's / Taxi on 12 th to support the stand taken by 3 people. Unfortunately I could not. Can anyone do something about this and increase Bus frequency plzzzzzzzzzzzzzzzzzzzzzzzz and make like more convenient. Waiting desperately for someone to take a stand on this.

Thanks,
Priyanka
priyanka.[protected]@gmail.com

Many people from Khargar work at Andheri.As a resident of Khargar I propose / request the NMMT to start buses From Khargar to Dindoshi Depot goregaon.

Proposed Route Khargar Jalvayu- CBD Belapur, Vashi, Chembur(Eastern express High way), Sion, Bandra (western express Highway) Andheri (E), Dindoshi Depot. High way is prefered for quick reach of destination.

Thankyou
Govindraj
[protected]@rediffmail.com
[protected]

Very Good Idea. More buses for SEEPZ or Andheri from Kanjurmarg is the need of the hour.

Bill amount increase

Mr. Milap Hule Patil Wadi, Prabhadevi, Mumbai - 400025 My Bill Amount in this month was increase. I Bill Amount was 500 to 600 but in this month it was 1530. \I request you please check the meter.

the best should start a new bus from ghatkopar to kalamboli through lbs
their are many people who travel by private buses[ghansoli, koparkhairne also]
the new route can be
ghatkopar depot/ghatkopar stn - vikhroli depot - gandhi nagar - bhandup sonapur - nahur railway station - bhandup pumping station - airoli - rabade - ghansoli - koparkhairne - vashi - turbhe naka - d.y patil nerul - cbd belapur - kalamboli

BUS WAS NOT STOPPING ON BUS STOPS FROM MALVANI TO GOREGAON AND ARGUING WITH CONSUMERS. ALSO AROGENTLY TALKING TO THE CUSTOMERS. PLEASE TAKE SOME AGAINST THIS TYPE OF PEOPLE, WHO ARE NOT CONCENTRATING TO THEIR WORK...
OR ELSE WE PEOPLE HAVE TO TAKE SOME ACTION AGAINST THIS TYPE OF PEOPLE...PLEASE HELP...
BATCH ID OF CONDUCTOR - 57163
BATCH ID OF BUS DRIVER - 8759
BUS NO - MH01 LA 5150
BUS ID- 2111

BUS NO;- 359

BEST — No Bus

there are no buses from podar hospital,worli to Breach candy and J.mehta marg..
the previous buses 39 and 81 have been also stoped..!
there are 2-4 buses from Jamuli maidan..!!
so please reconsider the routes..and provide a better bus service in this area..!

yours Faithfully
Purnima Jain

There are no buses in route No.355 from 8.30 am. Please increase the frequency of this route as Bus Nos 354 have been cancelled and Route No.355 gets filled up from Sion upto Santa Cruz depot.

Congratulations to BEST for useful routes like 100, 111, 112 for fort area. I suggest that a new route may be started from Churchgate(East) to Kala Niketan to Metro to Crawford Market to Times(CST) to Fountain to Churchgate(East).

Presently Route No.286 is running from Kandivali(West) station to Charkop Village. I suggest that a new route be started from Charkop Villge to Sahyadri to M.G.Road to S.V.Road to Dahisar Bridge to Dahisar(East) to Highway No.8 to Kashi Mira to Bhayender(East) Station. A similar route may be started from Charkop Village to Mira Road(East) and back as ring service like Route Nos:701 & 703.

There are many useful bus routes from Poisar Depot to various destinations. I suggest that a new bus route may be started from Poisar Depot to Bal Bharati School to new Shankar Lane Fly Over to Kandivali(East) Highway to Pushpa Park to Dindoshi to Sanosh Nagar extension.

Route No.207 from Dahisar Bus Station to Malawani Depot/Gaikwad Nagar is very successful. I suggest a new route be started from Dahisar Bus Station to Dahisar Bridge to Borivali(West) to Kandivali(West) to Bal Bharati School to Shankar Lane to Orlem Church to Marve Road sea beach.

CST - Special 2 - For World Trade Centre :

In the morning at 8.30 am :

Lot of difficulties in the services, we see bus standing Drivers and Conductors standing out and smoking - speaking and laughing but when public shouts, gets reply (Abhi pahla bus nahin aya hai -
abhi is bus ka time nahin hua hai - conductor toilet me hai etc.).

Kindly do the needful.

Dear Sir,

You tried running A/C Bus only for 1 day @ 7.30am from Golden Nest only for 1 day.
My question is what will you analyse in 1 day most of the public were unawre that the a/c bus is going to run early you should atleast run a trial for 1 week to 15days then you will be able to get the exact feedback and response.I hope that i conveyed my message properly to you there are many commuters who trave to office from 7.30 as the Share market timings have also increased you will definately get a good response we are atleast 3 passenges from who would board the bus daily from dahanukar wadi stop @ 8.10am to citimall.Hope you would start the trial service again.

Dear Sir,

You tried running A/C Bus only for 1 day @ 7.30am from Golden Nest only for 1 day.
My question is what will you analyse in 1 day most of the public were unawre that the a/c bus is going to run early you should atleast run a tril for 1 week to 15days then you will be able to get the exact feedback and response.I hope that i conveyed my message properly to you there are many commuters who trave to office from 7.30 as the Share market tim ings have also increased you will definately get a good response we are atleast 3 passenges from KRChoksey who wouls board the bus daily from dahanukar wadi stop to citimall.Hope you would start the trial service again.

I suggest a bus from Dahisar East Bus Depot to Andheri Link Road similar to 707.