B.E.S.T. Undertaking Complaints & Reviews

Dear Sir

Your Bus No 705 Borivali To Weston Park serviceis less (hardly 1 bus in hours) between 7 pm to 9 Pm from borivali


Nilesh

A ac best bus banged into my car at dadar tt circle heading towards wadala. I was in the main lane. The bus was on the extreme lane heading towards lower parel. The driver turned the bus towards the left. I was honking away to warn him as he first touched the mirror. But then he kept going on and scraped the rear of the car.
When I spoke to the driver, he replied "so what if I was in the lane heading towards the straight lane, I can turn left. You should've moved".
Since we were blocking the traffic, I moved ahead to the side ahead to take note of the bus number and took pictures. The conducter alighted and threatened me to start a fight with him and said I could complain to anybody. They don't care.

The bus number is mh 01 ap 0186. This was heading to wadala depot at 9:44am on 03/08/2011.

BEST — Accident

BEST bus MHO1 LA2827 hit my stationary car (waiting at the signal) on the right side at the Andheri (E) turn (3rd signal while coming from Mahim) at 9.15 today morning 04th April 2012 and went driving past. The impact was so huge that a metal strip of the bus got thrown into my car.

There has been no response on this!!!

To,
The BEST Director, Co-ordinator & General Manager.

Dear Sir,
We are resident of Kausa/Mumbra located at Thane district. Sir, we are facing serious problems while travelling. This is because BEST buses are not plying in MUMBRA/KAUSA regions. Since, Mumbra is HIGHEST tax paying city in Thane district & revenue from MUMBRA station is also greatest & the population MUMBRA city is increasing very fastly and one of the greatest in THANE DISTRICT.Yet there is no PROPER means of transportaion. TRAINS are here is only the LIFELINE. During peak hours we not EVEN get ANY SPACE TO GET INTO TRAINS.There is no other means of transportation. BEST buses which is utmost need of today is plying upto RATIBUNDUR IN KALVA. There is the most need of BEST buses plying from MUMBRA/KAUSA upto MUMBAI CST since 85 % of MUMBRA population including (employees, students etc) are daily travelling from MUMBRA via TRAINS & their major destination are
THANE, MULUND, GHATKOPAR, KURLA, SION, DADAR, PAREL, BYCULLA, MASJID, MUMBAI CST.
Sir, OUR HEARTEDLY request is for YOU for PLEASE start BEST BUSES IN MUMBRA/KAUSA BECAUSE WE ARE IN NEED.



From,

RESIDENTS OF MUMBRA/KAUSA.

Yes I agree that more buses should ply from Mumbra.

Hi Sir,


First thank you very much for starting BEST Bus rout No. C-43 between Mumbra to Kurla. bust some needful changes that on rout.

1. Do it local Bus (Now Exp. Bus)
2. Destination extend to Kausa Mumbra. (Now Mumbra police stn.)
And see effect.


Thanks
Residents of Mumbra

i also agree with Mr. Ravindra that it should be upto Kausa and it should be Local Bus inteaded of express

Yes there is a proplem for the route between Thane - Borivali AC bus 700 . Buses frequency needs to be extended & also the time duration nees to decrease .More bus are required, frequency after 09 :00 pm in evening is also to be extended.

bus driving speed to increase .
between manpada & majiwade fly over traffic needs to be reduce as we are wasting daily 30 - 45 mins or 1 hr in trafiic . which is very irritating to everbody sitting in bus.

kindly look in to this matter as an appeal

Hussain

Hi,

the earlier complaint was made in oct 09 .. now we are in July... even after 9 months there is no improvement in the bus service. even today at Charkop naka bus stop -- i was waiting for the bus from 7.20 am and the bus arrived at 8.00am -- after 40 mins !!! in 40 mins one cud hv reached seepz easily. that bus's destination was mulund and was very packed so cudn't get into it. another 459 - seepz bus followed it which was little empty. on asking the reason for the delay.. the conductor says " depot officials dont give buses for 459" If there is any issue in the service BEST authorities should either improve their service of 459 or if not affordable STOP the service of 459 -- atleast the public will not spent their valuable time in waiting for the bus.

i would also suggest to shift the route of 359 ( fm malvani to vikhroli)-- presently it goes by SV road.. instead if it moves via ggn flyover, check naka and then chakala -- some of the crowd will be distributed.

Hi,

I had made a complaint regarding 459 bus (From Malwani to Mulund) in Oct 09, there seems to be no signs of improvement with this bus service its becoming worst day by day, there are no proper bus timings for this bus, its always removed late from the bus depot and then the drivers drive as per their mood if they feel they drive roughly and they do not stop the bus at the bus stop or otherwise drive so slowly that all the vehicles behind move ahead...This is become a serious problem for the public who really need to reach office on time..when u ask the driver or conductor anything they speak so rudely...if the buses are packed ladies and children are not even allowed to enter from front due to which the gents take good advantage of this..What service are your'll providing.. for buses where there is lot of crowd the frequency is so bad and the other buses like 273 they have so many buses every two minutes and no passengers..Ask the 459 bus Drives and Conductors every time you will find this bus punctured or not working, as the bus is so packed the bus cannot even move ahead its always stuck on the way...PLS TAKE STRICT ACTION AGAINST THIS BUS ROUTE... Because we as passengers are troubled like anything...Start some more buses from Malwani to Seepz or Powai...

{ 459 bus Malwani to Mulund } Between 7am to 8.15am no proper bus... We cannot afford to wait for 45 mins at the bus stop...KINDLY DO SOMETHING ABOUT THIS BUS SERVICE...

I Agree that BEST has its own set of rules to conduct the process. But the authority must also give an ear to problems of the commuters. These are the peoples for which this service renders.
Now, coming to the point my experience with bus No. 459 is so pathetic I don't even feel the need to complain. To say it shortly, it never comes on time and if comes breaks down very frequently.

Frequency is Yak !!!

I pray that Mumbaikars get a better alternative.

Thanks a lot if some one from the authority takes some spare time to through this issue.

Regards,
Shailesh

Hello,

I am regular traveller of bus 459... As all above users i also have the same complaint that its never on time and before that we that we dont know what is the correct time for which bus...


please publish a time table for 459 and also increase the frequency.. it will really help us

Very pathetic service of this bus I am standing goregoan hub mall from last 1.50 hr not a single trip ddid this bus why why why????

Only dindoshi...borivali...bus are coming again and again

Take strong action other wise this will be chronic issue for best

Issue Petain to Bus number 459, Frequency is worst.. I really fed up with regular late coming of bus..At Hiranandani, im always waiting for more than 30 min and when bus come, thn it's too crowded. Pls pls pls Solve the issue of frequency of 459.

Request to start bus from Shivaji Nagar Junction to Malwani. There are lots of peoples who have to take 489 till Puspa Park or 488 till Malad East then they have to change the bus..I am sure that this would be very much convenient for most of the people's if bus start in this route.
Thanks in advance for your kind support

i live new mumbai ia m travel only best buses, but bos no:525, 523, 512 this no of buses not stop on bus stop, iam really complaint for u sir, driver @conductor only running empty buses, only this driver @conductor stop the busstop therfore stop on bus inspector(t.c), route mahape to airoli(thnae-belapur road) .one time please see this you sir,

Dear Sir/Madam,

Yes, even I experienced the same with 525 AC bus many times, that arrives at 'Garam Masala, Airoli' Bus Stop at 2:55 PM. There is a frequency of 45 mins for 525 A.C buses and I waited for nearly 35 mins on Friday 18/12/2009. The bus came but didn't stop at the bus stop and it was not the first time it happened. My precious time was wasted waiting for the bus and I would have crossed half of the distance, if i had taken a ordinary best bus...

This type of driver's behavior should be strongly counseled. Why do the bus drivers don't stop at bus stops many times.. In such cases there is no point of waiting for the AC buses and the Government's effort to make the comfortable journey of mumbai commutators, is going waste with this unacceptable behavior of the A.C BEST bus driver's..

Dear Sir,
From few days 1/1/2010 to 12/1/2010 the morning frequency(7.00a.m. to 7.50a.m.) of Bus No 461 fom Gorai/Charkop To Marol and Mulund has a very dramatic change. Please look into the timings of the bus departure. it becomes very hectic to follow this kind of pattern.
You have such a good infrastructure to regularize the timings, All your best person are taking care to regularize the departure timings of the morning bus Please select 1 among them. It will help to prevent accidents and maintain a stedy flow of rush hour public.

AC 700 — AC 700 STOP NOT VISIBLE.

DEAR SIR/MADAM

I HAVE ANOTHER QUERY - I was daily traveling by a bus no. AC700 ( BORIVALI TO THANE ) that bus traveling. PAST SO MANY MONTH BUS STOPING ON PATLIPAD STOP. TODAY I HAVE SEEN THE AC 700 BUS NAME ARE REMOVE. PATLIPADA LOCATION NEAR BY HIRANADANI. THERE SO MANY PUBLIC REQUESTED TO STOP IS VISIBLE THERE.

THIS IS TO INFORM YOU THAT AC BUSES ARE NOT STOPING ON NEW BUS STOP BY THE NAME GONDIVALI. KINDLY INFORM ABOUT IT TO AC BUS DIVERS. I WILL BE REALLY THANKFUL TO YOU.



THANK YOU.
PRASHANT.

I work at the Taj and stay at Hiranandani Estate Thane. Our official timings are from 9 am to 6.30 pm. We love the a/c buses. A sincere request to start one bus at 7 am to reach Colaba bus depot at 8.45 am in time for work. And a return from Colaba bus depot starting at 6.45 pm to Hiranandani Estate. I have a lot of other colleagues who would also avail of these timings.

BEST SHOULD START NEW BUS FROM THANE STATION EAST TO DHINDOSHI / ANDHERI [EAST/ WEST]
THEIR ARE MANY PEOPLE WHO OFTEN HAVE TO COME TO MARATHON CHOWK TO CATCH THE BUS
THE ROUTE CAN BE AS FOLLOWS :
THANE STATION EAST - CHAINANI ELDERS MULUND EAST - BHANDUP PUMPING STATION - NAHUR RAILWAY STATION - BHANDUP SONAPUR - GANDHI NAGAR - SEEPZ -MAROL DEPOT -ANDHERI EAST/ ANDHERI WEST
OR
THANE STATION EAST - CHAINANI ELDERS MULUND EAST - BHANDUP PUMPING STATION - NAHUR RAILWAY STATION - BHANDUP SONAPUR - GANDHI NAGAR - SEEPZ - MAJAS DEPOT - JAY COACH - GOREGAON CHECK NAKA -DHINDOSHI DEPOT- GOREGAON STATION WEST
OR
THANE STATION EAST - CHAINANI ELDERS MULUND EAST - BHANDUP PUMPING STATION - NAHUR RAILWAY STATION - BHANDUP SONAPUR - GANDHI NAGAR - SEEPZ - MAJAS DEPOT - JAY COACH - GOREGAON CHECK NAKA -DHINDOSHI DEPOT - MALAD STATION - KANDIVLI STATION - POISAR DEPOT

non arrival of bus

Pls note there is very less frequency of bus no 392 ,it comes after 40 or 45 minutes ,pls make it after every 15 minutes

bus no 700

BUS #700 STARTING FROM BORIVALI EAST TO THANE EAST AC AND NON AC MANY TIMES IT DOES NOT STOP AT TRIMURTI SCHOOL OR CHOTA OWALA . PLEASE ITS HUMBLE REQUEST TO STOP AT CHOTA OWALA WHILE COMING AND GOING BACK.

365 Bus (5277) condacter ne 20rs gheun mala 20chi tiket dilinahi Timi 9.45am Kurla st bus sutali & bus condakter ne halgalgipana dakhavla kamani, jarimari, sakinaka aasha jagi bus thabavlya nahi.bus madhe buslelya nagrikan barobar tyachi bolnyachi padhat vevastit nothi kashaya prakarche kamgar thevlet.

Dear Sir / Madam
Can i gate time table of Thane BKC AS5 bus on saturday
and Thane Borivali AS700 daily time table

Hello,
I travel from Bhandup to Malad by 459 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hour or sometimes more for this bus.
Many a times 2 buses comes in 5 minutes gap and then for 2 hours no bus.
The drivers sometimes dont even stop the buses at bus stops though not their fault because no one can enter the jam packed buses.
I agree nowadays there is heavy traffic problem in Pawai, but this cannot be an excuse.Many buses like 523, 461, 396.496 ltd covers a long distances and passes through very crowded places like Pawai, Andheri, Goregoan then also the frequency is maintained.
how??
Why 459 route is neglected everytime???
Please the concerned person look into this matter as soon as possible.
Its very frustrating reaching office late everyday!!! It would be a geat help.

Yes i agree with this complaint...
Same thing was happened with me 2day morning..in Bus no 445 (Bhandup gav to agarkar chauk Andheri) Bus No ( MH01 L9737 )
The conductor was so rude and also he was not doing his duty properly...
First of all they don't stop at the bus stop if there are 2-3 buses are in line...we have to ran back and catch the bus ...otherwise we have to go from front door...we know the rule but first conductor is not folowing the rules...jari bus khali asali tari thambavayachi nahi..patkan bel marayachi mag passenger kay karanar puthechyach darane chadhanar...
ya conductore, driverch kay ho tyana tyanchya duty karayachya asatata...gadi destinationala neun sodayachi bhale passenger nasatiil tar chalatil. but we have to wait for next 1 hr..to catch other bus...
Evathi kay ghai asate...ticket kathayala puthe yayala nako...mag mhanayach puthavchya darane ka chathalat...arey pan tumach kam kay aahe...jar magun chathanara manus pan jar jaga milali mhanun ticket na kathatach puthe aala tar..
conducter ne puthe yeun baghayala nako ka ki koni ticheck kadhayach baki aahe ka karun..ka oradayach...kityek conductor itake changale asatat ki te bolatat jaun basa mi yeto seat kade ase ubhe rahun paise kathu naka pan he ajachya sarakhe conductor BEST cha nav kharab karatat...
mhanun fakt ekach requst aahe gadya stopvar ubhya karavyat.strictly...mag lok puthachya darane chadhanar nahit...aani passengers chadhun zale ki magach bel maravi...ghai karu naye...
gadya rikamya palau naye...hich vinanti, ,

There are only 5 buses in the evening from Nehru Planetarium to Cadbury and the last being 19:05 hrs. Looking at the crowd opting for AC buses these days & not travelling by their cars we feel that there's a need to increase more 2 buses after 19:05 hrs. Worli is a commercial place & most of the people stay back late in their offices beyond 19:30hrs.
Can you take this request, as we had conducted a signature compaign and submitted it to BEST 3 months back, but there's not action taken as yet. Bus conductors/Dirvers themselves have been witnessing the over crowding in buses and we feel that feedback has to be taken from them also.

the best should divert the bus no 303 in new route
gavanpada - mulund stn [e] - chainani elders - bhandup pumping station - nahur railway station - bhandup sonapur - gandhi nagar - vikhroli depot - kurla depot - kalanagar - bandra terminus
this route will be beneficial bcoz after bhandup this bus mostly goes with 5-6 people

BEST Bus — No seats available

The last bus starting from marol depot no307 for vaishali nagar , more then 50% of the seats are occupied with the best staff and they come siting before the bus leaves from depot. As 6 seats are reserved for ladies others do not have place to sit , who actualy pays for tickets

As ordinary passengers are not allowed to travel the buses which are for staff members.

kindly get some solution.

Even I experienced the same thing.

I was standing outside Wadala Depot on 10th June 2011, Saturday 3.15 pm.
I had to travel to Goregaon in bus no 440.

After waiting for nearly 40 minutes that too in heavy rains; a bus came out of the depot.
I was the first one to get inside the bus when bus came to the stop.
However to my bemusement, I realised that there was no seat vacant (except for the ladies seats).
All seats wre pre-occupied by the BEST staff.
As a result, I had to travel standing till Goregaon.

Unfair!!

I had taken best bus pass of Rs 1130 for 3 months, due to my sudden posting outside mumbai within 4 to 5 days it will of no use for me. Do i get any money back or can it be transfered to some other name, or any other possibility. Pl give a suggestion for this.

Dear sir,

We are staying in Kalwa Parsik Nagar Kalwa, and a regular customer of 494 Ltd. Bus from Retibunder to Parsik Nagar to Mulund But from the 1July when u have changed d route from Checknaka and Mehul Cinema the frequency is very disturbed Can U Help us. We are the group of society travelling in this bus but nowadays we are not getting d bus as per d time table. So please chek and change the route to old route from E.E. Hinghway.

Thanks
Vastuanand Society
Kalwa

Now as per new dicision of BRST commutors can travel with in city limit by paying Rs. 350/- and Suburban Rs. 450/- per month and City and Suburban Rs. 550/- per month. This will result in heavy Loss to BEST. passengers can travel any where in Mumbai round the clock by paying monthly Rs.550/-. and a pssenger have to travel between sion and ghatkopar have to pay Rs. 550/- per month for two stopes i.e. nearly 3to 4 killometers, which is totally unjustic.

Narshi D. Shah
ID. [protected]@rediffmail.com.

When will the BEST start renewing th smart card passes. I am tired of making rounds to the bus depot. Kindly let me know when they will resume renewing the pass.
Thank You

BEST Bus — NOT GIVING LONG DISTANCE SMART BEST PASS

BEST BUS MUMBAI IS NOW NOT GIVING PASSES FROM ANY PARTICULAR DISTANCE LIKE IF WE REQUIRE FROM KANDIVALI STN TO CHARKOP SECTOR 8 KANDIVALI WEST. THEY TOLD ME YOU HAVE TO TAKE RS.450/- PASS WHICH WILL VALID FROM MAHIM TO BHAYNDER AND THANE. BUT I HAVE NOT TIME TO TRAVEL. SO PLS AGAIN A HUMBLE REQUEST TO BEST AUTHORITY
AMIT
[protected]

i my name iz shahnawaz khan i stay at mira road.i m a self depend person and i m working at dahisar checknaka since one month.whenever i goes for bus pass they told me renewal is going new passes cant provide.when i asked how long will it take they said no idea then i m using coupon of rs 25 daily plz suggest me as soon as possible.



thank you

that was really bad on the best buses part I have lost mine too will notify them. tomorrow let's see what they reply to me

Waiting for long!!! When we can expect BEST undertaking online renewal for smart card passes? Bored standing in a row once or twice in a month at bus depot. Please reply soon. Thank you in advance.

DEAR SIR / MADAM,
I am smart card holder (prepaid) which was purchased at Majas wadi Depot smart card no 3301 [protected] Mr Chetan Puthli
on several occasion the card is not detected by the conductors machine and if detected excess fare is subtracted but the ticket is issued for Rs. 30 only which is the fare from Dahisar bridge to powai panch kutir Bus no 489Ltd but I get down at ambedkar Udyan On 18.12.2015 I got a ticket by giving smart card Rs. 30.00 ticket was issued but Rs 90 was deducted Rs 60.00 excess.
I am sending you the scanned copy of tickets.
I want to surrender my smart card and have the refund o[censored]nutilised money
Till now i have lost approx Rs. 150.00
CHETAN B PUTHLI
[protected]

Is there any option for BEST Prepaid Smart Card reloading online? Please help. My e-mail ID is [protected]@rediffmail.com

Thanks,
Shaila Rao

DEAR SIR

I WAS GOING IN MY CAR TO KANDIVILI TO ATTEND THE MARRIAGE
ON 04.01.2010 AT NIGHT AT BHATIA HALL OPP.SHOPERS STOP AT THAT
TIME ONE SINGLE DEKER BUS NUMBER I COULD ONLY SEE AND
NOTE DOWN 8934 BETWEE 9.30 TO 10.00 PM.

THIS BUS DASHED AGAINST MY CAR AND SCRATCHED ON THE LEFT
SIDE WHERE MY WIFE WAS SITTING WITH ME AND I WAS DRIVING.
I REALLY FELT SO EMBRASSED HOW A DRIVER SITTING ON SUCH
HIGHER LEVEL WHERE HE COULD SEE MY CAR VERY CLEARLY
AND HE COULD GET GOOD JUDGEMENT WHETHER TO PASS THROUGH
THE WAY NEAR MY CAR.

HE DID NOT EVEN BOTHER TO STOP. MANY PEOPLE MUST HAVE
HEARD THE SOUND OF DASHING. BUT SINCE I HAD TO ATTEND THE
WEDDING, HOW COULD I FOLLOW THE BUS OR COMPLAINT TO POLICE
DEPARTMENT.

IS THIS THE DESCENCY AND GOOD CULTURE IN OUR INDIA? NO COURTEOUSY TO STOP THE BUS AND ASK FOR APOLOGY.

SIR, UNLESS THERE IS A VERY SEVER PUNISHMENT CRIME CANT
STOP, SIMPLY PENALTY OF SUSPENSION FOR TEMPORARY TIME DOES NOT WORK.

IF WE WANT TO IMPROVE THE IMAGE OF OUR INDIA, WE AND YOU
HAVE CERTAINLY TO THINK ON IT AND IF THE GOVERNMENT IS NOT TOUGH AND SINCERE YOU CAN IMAGINE THE RESULT, IT WILL NOT BE WITH ME BUT IT CAN BE WITH YOU ALSO ANYTIME.

SIR, I AM WAITING FOR THE ACTION FROM YOUR SIDE.

WITH BEST REGARDS AND SEASONS GREETINGS

SINCERELY

K K LULLA
MOBILE [protected]
[protected]

COPY TO THE GENERAL MANAGER, B E S T

respected sir/madam i am a frequent traveller in your AS 2 bus so i would like to bring in your notification that today on 07/04/2010 i board the AS 2 bus from santacruz airpot bus depot barring the ticket no[protected] and i was on the last sit of that bus when the bus was about to reach the ismail college bus stop on highway before the stop there is underground subway before the ismail college bus stop the driver didnt bother to slow down the bus and straight away speed up the bus due to that the pessengers sitting along with me had very bad expereince over there and not only that he also had applied very strong brakes due to which the pessangers have not only collied with each other but also get injured i would have understand if he had done on the busy highway but applying this kind of emergency breaks where been done very very near to the bus stand when he know that the bus stop is about to come then he should slow down or just increase his speed and that too when he is very near to it and this he didnt do one time for 5 consecutive time he had done this so i tried to ask the fellow driver that the way he drive the bus is not upto his mark and he should be more responsible for the driving on return he said that he is getting too late for the bus to reach the depot and he said would you like me to dirve the bus according to the norms of bus regulation then dont complaint that i am driving slow i just told him that i dont know what is your norm and regulation i just told him that i want a safe journey which i accept from best bus and that too in AS bus which they claim to be the safest and also claim about there best and clam drivers and conductors i am really sorry that i was not able to take the bus driver batch no nor of conductor but i really accept that the best could take some sort of meassure about this we want the safest journey nor the fastest journey

so pls if you can make understand your best AS bus driver that dont play with the life of the pessenger who are sitting insite or standing insite cause our family trust your driver that they will bring us more safely to our home so its a request from my end to take the appropriate action against this i dont have the details about the bus driver or conductor but i do have the ticket no which i purchased from the conductor its of dated 07/04/2010 wednesday the bus was going to national park and according to my knowledge it might me 3 no bus (backbay to dahisar )the driver name was something mahadeo and the only no which i had about the driver is 9387 idont know anything else i just know that he is the driver of AS 2 that too it might me the 3rd bus going towards borivali and the driver name is mahadeo something

if you can help me about this then pls let me know
my tel no is [protected]
and my name is jignesh n ghag

Even before the passengers manage to board the bus and the conductor pulls the cord to the bell, the driver drives off and not noticing if all have boarded the bus or if a senior citizen is in difficulty to board the bus because of its steep first step. And also they are very rash in driving without any value for anyone else on the road, and rude and abusive. Why cannot best undertaking take strict action against the errant staff like dismissal and declare their strike as illegal. the paying public comes first.

Dear Sir,

Bus No: 422 / MH-01 L 9591 going to Bandra Depo. From Marol Naka to Irla Diver took One and Half Hour to reach. He is too slow in his driving. He was very very & very LAZY & UNTIDY. Full road is empty in front of him Still he is driving very slow. & Just because metro work is going on divers got an excuse & they are driving slow. May be now he is reaching to Bandra Depo.

If Divers are not interested in their works please don't allow them to work. Because we are suffering & we are not reaching our duties on time. & Not reaching our duties on time we have face problems

Please take action against him.

Thanking you.

Dear sir,

I was travelling with my mother in an auto rickshaw from sec-29 Vashi to vashi depot on 26th june 2011, at 7:30 pm Bus No.-501(MH 01 LA 6777). The driver was rash driving and we were almost on d verge of getting killed fractionally. It was done on purpose and that to 3-4 times in such a small route. We also observed that d bus driver wasn't bothered to stop at the bus stop, but was only chasing our auto.

Please take the necessary actions against such people. If fate hadn't been on our side then we would have been killed today. Please take the necessary action as soon as possible.

Thanking you,
Ranjana Halurkar.

Guys,
do you think this site is good to write complaints?
I feel its fake as no sign of actions for any complaint.
Guys dont waste you time.
Pls ping me if I am wrong.

Today i was waiting for C 42 bus at Pravin Hotel, Vikhroli from 8.45pm to 9.30 pm for going to Dadlani park. At 9.30 pm, i saw bus No. Mh 01 AP 0655 was going too fast from Highway and did't stop at Pravin Hotel even i hv given signal to stop at above said bus stop. Immediately, i took a auto and following the bus . I met bus driver and conductor at Dadlani park and asked, why they have not stoped bus at Pravin Hotel. The Bus Driver Mr. Suresh Kumbhar told me that he is new to this route.

How can the bus driver can drive bus so fast, if he doesn't know the stop ?

You are requested to take action against bus driver Mr. Suresh Kumbhar.

Surendra Dalvi

On 28th August at around 8:30, we were driving from Bhandup police station road towards Bhandup station. While we were taking a right one Best bus banged its tail end on my car on the left side of the headlight. It was so massive that the whole head light and bonnet was uprooted. Even after hearing the bang the best driver was rushing ahead.

This all happend in front of a traffic police, he asked to stop the bus and we managed to get the bus no. The bus no. is MH 01 -L9383 while the route was of 499 from Thane Mulund. (The conductor no. 4735)

Im really surprised to know that there are no actions taken on such rash drivings by any divisions, like BEST or the traffic police.

I hope this email would be seriously considered and necessary process would be built, inorder to avoid/reduce such accidents.

In the Police station the police also mentioned " that there are atleast 3-4 cases of accident reported against Best Buses every morning"

Car Damage can be repaired but life or physical damage cant be repaired.

Bhakti Sawant

Chief of BEST,
Where can I see the action report of the complaints that was taken recently.
M Varghese