B.E.S.T. Undertaking Complaints & Reviews

Respected Sir,

I am a regular commutter in BEST buses. I travel everyday from Dahisar to Marol Depo. Have been experiencing this problem offlate on regular basis. I was waiting at the Bus Stop of Mahananda Dairy today. Bus number 7241 M of Marol Depo was passing by. Bus number was 706 and bus reached marol depo at 10.45am.

I waived my hand but the driver did not stop the bus. I chased the bus by Rickshaw and...

There should be lot more buses from seepz to kanjurmarg, As a lot of people board from kanjur( similar to seepz-andheri)
-going from mulund-andheri takes a long time. seepz-kanjur being short-distance, will reduce the load and also the buses can be more frequent.
-this will reduce load on existing buses 496, and othere which ar emeant for thane folks....

This is to request BEST Undertaking to increase the frequency of Bus No. 398 in the morning office timings (between 8 to 10 atleast), which is leaving from Borivali - East to Mulund. As sometime it happens 2-3 buses are coming on the same time and after that 30-45 minutes no buses available. This is to request humblly to Best Undertaking to please increase the frequency of Bus No. 398 in the morning 8 to 10 am. The arrival gap between two...

Dear,
Management

Today I am traveling from Chakala to Andheri station by BEST bus no.533.I taken best bus no 533 today[protected] at the time 10.35 and give him 10 Rs at first time he give me 5Rs ticket in that time i told him the fare is high actually ticket amt is 4Rs from chakala to andheri station(east).But conductor tell me the ticket fare is 5Rs but later he saw his fare chart and told give me 4 Rs change. I had...

SIR,

I THINK BEST DON'T KNOW THAT SEC-46 AND SECTOR-48 OF NERUL, SEA WOOD LIES
UNDER NAVI MUMBAI AREA. AS BUS NO, 502 FROM SEC46 SEC 48 CHARGES TICKET
UPTO NERUL STATION IN SPITE OF PERSONS HAVING RS. 20 DAILY TICKET

PL SOME BODY SHOULD UPDATE THEIR G.K.
OR PROVIDE MAP OF NAVI MUMBAI.
AS THEY ARE ASKING FOR RS. 25 FULL MUMBAI AND NAVI MUMBAI
TICKET OR JUSET ASK TO TAKE...

BEST Bus route 489 starts at DAHISAR BRIDGE, DAHISAR and ends at SHIVAJI NAGAR DEPOT NEAR DEONAR. considering the length of this route, the FREQUENCY of this bus is truly pathetic, the 489 buses are spaced at 20 minutes (sometimes 30 minutes) and the buses get so horribly crowded (as it gets packed by the time the 4-5th stop arrives after the boarding poin) that the bus tilts sideways due to the load of the poeple hanging from the back door....

I am a normal train traveller. I started using the BEST Bus Service since last week as there is no train to take me directly to Chakala from SantaCruz (west)

I have noticed the following :

The Bus drivers do not stop at the Bus Stops even though there are people (ladies) waiting to climb in who are at the doorway but just slow down and speed away. The men jump in and the ladies are just pushed aside and left...

Hi,
i am Ghanashyam Detake from charkop kandiwali w .
this is to you informed that at night after 12 bus condustor and driver not given value for passenger

i gave one examle
yesterday bus no 279 between kandiwali station to charkop and Buss No is MH-01 LA 5723
normaly this buss arrivalal time is 12.30 but that yesterday this but arrive @12.26 that is the reason many people miss this buss br...

My bus pass was valid but conductor Checking Machine was not working well so he say me that show your receipt this receit ink is not well so it not show clear date. So Conductor collected my pass & not return to me I say to him that OK you check it & put it to Jogeshwari depot he take my phone no. He say me I will put it on Jogeshwari depot.
But after completed duty he put my bus pass in Goregaon depot. If he can't submit...

During office hours there is a lot of rush yet there are not enough buses to help the commuters reach their destinations.398 & 341 is always packed can't the no of buses increase as almost more than 45 people travel in a bus like animals. Even the conductors never allow the lady commuters to alight the bus from the front door why??? There are times when the bus wont even stop at the stop and even if it does how to get in half the...

This is with regard to the irresponsible behaviour of the conductor of Bus No. 231 at Juhu Bus depot. At 4.30 pm when we went to Juhu Bus depot there was a 231 bus standing there. The public went and sat inside after 15 mins. another 231 bus (5141) went ahead. So everybody sitting in the initial bus ran to catch the second bus. The 231 bus didn't even halt for 2 mins. and started moving . What do the BEST people expect that peole should...

i m a regular traveller of BEST bus no. 512, 523, 522 (newly started) from Airoli. The bus drivers and conductors in these buses start the buses without all the people getting into the bus, even when the buses r empty.
Yesterdays incidence, i got into bus no. 522 from Bhandup pumping stop, where the bus driver started the (empty bus), when 3-4 people were about to get into it. When i brought this to the notice of conductor, he said,...

I had boarded bus no 8359 route no 523 vehicle no MH01 L 9362, Conductors batch no 18632, Time 2.35 pm from koparkhairane Teen Taki.
I would like to bring to your notice that the driver of the bus was driving very rashly. Was not even waiting for the people to get on the bus. He didnt even stop even after conductor signalled to stop the bus. This did not happen on one occassion but many times. Women, childeren were literally lossing...

BEST undertaking, Mumbai


Attitude of STARTER / CONTROLLER
Sir,
On GHATKOAPR (E) STATION - GARODIA NAGAR ROUTE (i.e. GARODIA NAGAR), the bus frequency is very less. Only 2 bus ply on these route (406, 404) with an average time interval of 30-45 mins. During peak time, STARTER KEEP THIS BUS WAITING AT LAST STOP FO 15 - 20 MINS & SENT BOTH THE BUSES AT SAME TIME, SO PEOPLE HAS TO WAIT FOR 30 -45 MIN...

I am a commuter travelling daily from Malad (W) to Saki Naka by BEST. Recently the route of 488Ltd was changed and now there is no direct bus between these two locations. The route of 388Ltd was also changed similarly last year.

Request you to consider the problem and start a direct service again....

The service provider acknowledges that the bill is excess due to faulty meter reading by their person. However the bill continues to show the excess amount for a 100 sq ft office used by only 1 person 3 times a week (Rs.115, 000/-)

Pls advise...

Sir,
Yesterday, i.e. Saturday, 14th February, 2009, around 9.45 pm, I was standing at Bus Stop Near Railway Station Platform No. 6, Borivali ( East ) to catch Bus No. 209 which ply from Samata Nagar, Kandivali to Sudhendra nagar, Dahisar (East). After arriving the Bus no. MH 01 LA 0169 to the above mentioned Bust Stop, the Bus Driver has started the Bus immediately after boarding by 1 person & there were other 10 persons waiting...

Pl. help as there is alsways a limit to bear and for past 3 months 63 no. driver and conductor does not stop bus in morning between 8.35 am to 9.20am, even people are running behind

and it is not probelm of 1 day, it is happening every day
concerned authority should come at 8.30am and stay there till 9.45 am as passanger in normal dress, u will know the realty...

To Concerned authority
Sir/Madam

We are completely fed up from 63 bus driver and conductor's behaviour of not stopping bus at Gandhi Mkt. stop (near Maheswari Uyan) between 8.35 am to 9.25 am even though 1/4th bus is empty, only 3-4 people are standing in the bus, even though we wave hand from far to show sign of stopping, even only 1-2 girls are standing

Some times guys climb in running bus which...

Date: 04.02.09



To,
The BEST Undertaking
BEST Bhavan, BEST Marg,
Colaba,
Mumbai – 400 001.



Sub: Complaint Regarding Heavy Levied of Electricity Charges
Ref : Meter No. P021730


Dear Sir,

With reference to the above, We hereby request you kindly take note that the usage charges levied by you is too...