B.E.S.T. Undertaking Complaints & Reviews

Dear Sir/Madam,

This is in regards to a complaint against a bus conductor of a limited bus 479 which left from Goregaon Station West yesterday on Jan25, 2012 at 7.10am.

There are school children who board the bus from a stop in Aarey Colony to their school. To the best of my knowledge the journey costs them Rs. 2 (half ticket).

However this conductor charged them Rs.3 & took the children by...

Respected sir / Madam,

Complain against an irresponsible Best bus driver dash my vehicle from back

Submitted by: Sachin S.Singh

SUBJECT Best bus driver broke signal, endangered life was abusive very rude rashly driving
Bus driver trying to kill me and when he was unsuccessful then also he was trying to beat me he left the steering and came down from bus to beat me.
Before to this...

Dear Sir,

This is with regards to BEST Bus stop loacted at Four Bungalows Market (opp Nand Kripa Hall) for Route no 38 plying from Goroegaon Depot to Jijamata Udyan where the hawkers had encroached the bus stop for storing /selling vegetables and fruits and the worst part is the seating arrangements have been intentionally removed thus depriving senior citizens and handicapped passengers to stand and i am one of the suferring...

sir i would like to draw your kind attention to the rude n manner less driver in your company (best). i was travelling from Airoli (Navi Mumbai) to ghansoli (navi mumbai). in airoli depot i was restricted by a rude driver from entering his bus which about to go after 15 min . actually i was going from my college to my home and at that time he restricted me from entering the bus and he also gave some bad words to me without any reason . ...

Date: 11 Nov 2011


To,
The BEST Undertaking
BEST Bhavan, BEST Marg,
Colaba,
Mumbai – 400 001.



Sub: Complaint Regarding the bill paid for month of Sept. is not accounted for in the electricity bill for month of Oct 2011
Ref : Consumer No.[protected]
Dear Sir,

I have paid the electricity bill for month Sept. on time and I have...

Dear SIr, Madam

It is really irritaing of your service. BUS No 57 which comes from sewri bus depot- till walkeshwar... dat bus sucks...... with full of crowd, and mostly in that bus, people who are working travel, it is full of crowded, and more over that bus does not comes on time at all. Its frequency is so less, that it comes fatre half an hour. It should come within evry 15 minutes, at least in morning hours..
ANd...

I have been travelling through AC -461 (Borivali- Mulund Route via JVLR) and AC- 24 (Vashi route) but the AC is not working most of the times! When the driver & conductor are told about it, they simply say that there are too many passengers or the AC stopped working suddenly.

I dont understand if we are paying for AC service, we should get it!

Date: 24th Oct'11 Bus # 1150, Bus # AC 461 on Borivali Mulund...

This is w.r.t Bus No 382 which starts from Anushaktinagar and the destination is Sahara Cargo.
Please note that in the morning peak hours (between 8:00 am and 9:00 am),there is hardly one bus provided for this route.There is a lot of rush in the bus.Even though ample ladies seats are available in the bus,it is found that 50% more ladies are standing.
The sight is just pathetic since most of the passengers are struggling to find...

Dear Sir,

I would like to bring to your notice that Bus No. 83 – MH 0076 plying from Santacruz Depot to Pandit Paluskar Marg reached Khar SV Road Station Bus-stop at 8:40 am this morning. However the driver did not stop the bus at the stop. He went another 50 metres further and stopped the bus. All o[censored]s, around 7-8 persons, ran to catch the bus. As we reached near the door, he started the bus and sped off.
br...

Yesterday (5/10/2011) My son and I were waiting for Bus 545 at the Bhandup (E)/Crompton gate datar cly stop. At 11.15 a.m. bus no 545 (MH01 AP1669 & Conductor's Badge No. 16691) processing towards Airoli which had the digital display board on it which was not working and further it didn't stop at the above mentioned stop, and despite our repeated signaling to the conductor for it to come to a halt, sped off without halting at...

I travel from Hiranandani Garden bus stop to SEEPZ main gate regularly in the morning around 9 AM. Even though we have multiple buses, always gents are holding door as if the bus is full. However the buses have space in the front; we are not allowed to board from front!

Problem:

All L&T bus stop people are standing in the door. Conductors also do not insist on people alighting only from front. This causes...

Theres been constantly poor service of C-71 and C-72 buses. When the same was introduced the frequency of these buses were in between 10 minutes but from the last on year the frequency is very very poor. After leaving the office premises we are in on the bus stop exactly at 6.03 and after that we have to wait for half an hour or 45 mins. It has been observed by many commuters that there are two buses one behind the other when its 5.55pm...

On oct 30th , 2011, I stopped at ared signal near Evershine nagar , malad (w). Suddenly a best Driver , Bus no. 1515, route no. 210, MH 01 0289 , Driver badge No. 65534 hit my car (honda city) from Behind.
I was shocked that I was hit since I had stopped at a red signal. These drivers are in such a hurry that they do not care for anything. What surprised me more was the care less attitude of the BEst bus driver. He just did not care...

I stay in kandivali Charkop area. For daily transport till Kandivali Station, we take Bus no: 277. This is to bring in the BEST's notice that every day the bus no: 277 comes within the 5 minutes interval. but in the morning between 7: 20 am to 7: 40 am none of the bus comes on the stop. & there is a gap of almost 20 mins. & with a huge queue. But to my surprise at 7:40 .. after preety good 20 mins. 4 buses comes back to back.....

Dear sir ,
I am living in chandivali which is Andheri(E). I am a third year engineering student, my college is in kandivali.therefore i have to go there daily. but the major problem is of travelling .
BUS NOS.498 goes from my place to borivali. but the frequency of this bus is very very poor.I have to stand for minimum 2 hrs to catch this bus also the route is also long it will be convenient to have a route from powai. br...

Sir,

We do not have BEST service in Sector-34C (beyond Central park) and depend on only NMMT buses which comes almost at a gap of 15-20 min; bad frequency.

People at 34C are finding it difficult to travel as the buses (No. 52 & 54) do not go via connecting route of Taloja-Central Park road and goes via CRF-> Owegaon route. There are no buses near Keystone / Gokuldham and areas connecting to central park....

16th Aug 2011,
i, boarded the bus from T junction and wanted to travel till Family court, i boarded 505 bus going to Bandra kurla complex. The bus conductor charged me rs.7 the

ticket no is Bandra no [protected]
193135 16/08/11 time 10:09:01
5051 limited
dharavi pivla bangla to bandra station (w)
full 1* 6.85+0.15=7

0000420d2e68 bnd 00077

The...

Sir, We residents of Jankalyan Nagar are facing lot of problems with regard to Bus route No.243 comuting from Malad Rly station to Janakalyan Nagar during peak hours due to less frequency. Previously, the bus used to depart from Natraj Market where we had other options of 272 or 273. We spend nearly half an hour waiting for the bus at starting point which takes minimum 35 to 45 minutes to reach the destination. Moreover, Malad West...

This is my concern regarding frequency of BEST Bus No 456, which plies between Malvani and Shivshahi Prakalp.(Dindhosi IT Park). The bus frequecy is too pathetic, we have been waiting for more than hour to catch the bus. Always these buses will be running full, what can't the BEST management is improving the
frequency. Whereas I have seen buses like 346 and 344, whose frequency is really good. Sometimes nearly 4-5 buses will come...

Dear Sir,

It has been known that the bus (4 limited) that routes from Oshiwara to Hutatma Chowk is using the Laulbaug flyover and the J.J. Flyover with effect from 1st July, 2011.

Well its a good effort that by using the flyovers it will reduce the time taken to travel. The major issue is as follows:
In the west this is the only bus that travel upto fountain, i.e. captures a long distance of travel and...