B.E.S.T. Undertaking Complaints & Reviews

Hi,
I would like to complaint about the BEST conductors or masters who do not halt the bus at the bus stop, especially bus number 85,92 etc and also they do not let the passenger board or get down at the stop properly. Many a times it has caused injury and risk to life as the masters or conductors do see the passenger about to board and rings the bell even before he or she steps in or gets down at his or her stop.

I...

on 15th june 2011 7.25am morning i hired bus no 174 with ticket no [protected] from azad nagar stop.....the bus ahead went from anshortcut way,which was a wrong way when i said that its was a wrong way the driver did not change the route instead he made me to get down the bus on an unknown street....because of it i had to sufffer a lot and got late to my college also....

To,
The Officer,
BEST.
Mumbai.

AS-422 of BEST is very much irregular bus despite increase in number of daily commuters BEST is not increasing the frequency of the said bus causing more and pathetic problems to regular passengers.

I may even loose my job because of reaching late to the office everyday by this bus. This bus comes overcrawded in the peak time and even in the interval of more...

It is quite inconveniet for the BEST electricity consumers to stand in long que and make payment at collection counters in this heaty summer.

Why does BEST is not adopting the modern method of online bill payments for the benefits of the consumers and undetaking itself ?

Who will make them act upon it ?

Please reply

Thank you,
Regards,
Sushil Pandey
[protected]...

Hi All,

More than a complaint I would like to make an suggestion that I daily travel from Hindmata to Chandivali and I alway take 25LTD which has got a very low frequency. Since there are many people who travel daily from Hindmata to Sakinaka or to powai find it very difficult to board the bus. Since 25 lTD starts from backbay its already over crowded. So request you to please increase in frequecy or Since the nearest bus depot...

I had boarded bus no 299 from Borivali st. Before entering the bus I and my mother had asked if the same will go to Magathane. The answer was yes. After I boarded the bus, i asked the conductor if he has change of rs 100. He told me yes and I gave him Rs 100 note. But to my surprise the ticket that he gave me was of Rs 25 each. When I asked him why he has gvn me ticket of rs 25. he told me that the same was asked by you. I had never told...

Suggest AC bus on Rout # 491ltd

I am also using daily the BEST bus no. 491Ltd to traveling from Kashimirah to Seepz for reaching my office from last One year. It is the only direct bus to travel on that rout hence I have no option to use any alternate rout bus.

We ( I & the many other commuters who are traveling on same rout ) have some complaints & suggestions are as follows:

Complaints:br...

Hi,
On 20/04/2011 i have suppose to go Panch Kutir(Pawai) from Dindoshi. I saw 460. bus no. in Dindoshi depo thats why i awaited outside bus stop ( Dindoshi Bus Stop) of Dindoshi Depo. when bus arrived to stop. it doen't take halt on stop. i thought there is no stop for this bus no.460 but when i saw stop board 460 no. was mentioned. i got another bus immediately. luckly bus no. 460 stopped at Oberoi Mall signal. i nail the bus...

Respected Sir,

This is regarding excess electric bill we are getting sine December 2007. We had replaced our meter in October 2007 and since then we are
receiving monthly electric bill of more than 2500 Rs, and now its almost more than 3000 Rs. Before October 2007 it use to come between 600-700 Rs. I want to know why
this sudden hike

I was out of india since last 3 years and was shocked to see...

Respected Sir/Madam

As i travel regular from BEST Bus for Sion To Vile Parle from Bus No.312,
From last few days i m traveling by similar bus i have noticed that conducter in bus behave harshly with travellers and even dont stop bus at some stop, behave very locally with Ladies, Last whan i traveled the Bus No was: MH.01.AP.0419 ,
1627. and cundoctor batch No:1798576.
It is humble request to you kindly...

It has been observed many times that BEST route # AS 505 route from CBD Belapur to Santacruz are cancelled on many ocassions specially on public holidays. Usually the first bus starts at 7.20 from CBD but due to public holidays it is cancelled. Not only 7.20 Am bus but 8.00 am & 8.30 too. I would like to keep BEST managment informed that all the companies are not closed on public holidays there are some people who do work on public holidays....

Dear Sir/Madam, We are finding problem of bus service No.C-62 Exp route Gorai depot to Mulund. Every morning we have to wait for half and hours some time of hours also but bus not coming on time. When we approach Gorai depot GRD saying bus just left, driver not there, bus not there etc.etc. we really don't understand what was the problem everyday ?? why cant BEST streamline their service ?...

Rude behaviour of the BEST conductor.
Today I boarded the BEST bus no. 341 from Marol Village to go to Sion. Despite of the bus being empty, the conductor did not stop the bus at the bus stop and I had the jump into the running bus. Though my wife could not board the bus as she could not run and jump as I did. When I asked the conductor that why he did not stop the bus there, he said in a very rude manner to go and ask the driver....

Thie is complaint against driver of bus no 351.
Today, 05/04/2011 I was standing for bus towards TATA POWER/REFINERY(Via Diamond Garden) at Chembur Naka Bus stop.I am regular traveller on this route.At arond 07.25 hrs one 351 bus , having No. MH-01-L-9396 came fast from Sion side and completely ingore the Chembur Naka stop and rush ahead.This is the regular stop of 351 after diverting buses via Diamond garden due to mono rail work.br...

RESPECTED SIR,
I LOST MY VALET ON 25-3-11 WHILE TRAVELLING ON ROUTE NO.271 , I LOST MY SMART CARD NO.2802 [protected] ALONGWITH THE QUTERLY PAYMENT RECEIPT WHICH WILL EXPIRE ON[protected]. I AM HOLDING PHOTOCOPY OF THE SMARTCARD AND RECEIPT. KINDLY LET ME KNOW THE PROCEDURE IF ANY FOR DUPLICATE SMART CARD WITH THE DUPLICATE RECEIPT. DURING RUSH HOURS THERE ARE SEVERAL CHANCES OF PICKPOCKET AND THE PEOPLE SUFFER A LOT , FOR THAT THE...

Dear Sir,
I am a regular commuter from wadala depot..... boarding bus no 151........the bus stop is so filthy and dirty due to local slum dwellers(staying opp the bus stop) urinating just behind the bus stop. due to the stench it is virtually impossible to stand at the bus stop even for a minute. This is a regular feature for the past 2 months.I earnestly request you to look into this matter as soon as possible....awaiting...

I have no hopes from BEST because this must be a daily affair for them. But still registering my complaint becsue the guilt of not having done anything to protect my own interests will haunt me throughout.

This morning on my way to work in my 4 wheeler, when i was a Ghatkopar signal about to take a right to go towards Shreyas, while waiting at the signal, there was a BEST Bus honking to go left. There was no palce to move....

Today i.e. Tuesday, 22nd February, 2011, around 9.45 am, when I request at bus pass counter whether my bus pass is ready. BEST staff at bus pass counter, Sion shout in such way that i am beger asking bus pass. Please note that BEST is using customers money wihtout interest for 5 days and you do not have any authority to behave like this.

I appeal to higher authorities at BEST to please investigate and look into this matter....

Hi

This is Aniket Mhatre a resident of Mumbai (parel).I caught a BEST bus no.17 ltd at parel on 07/01/2011 at around 2.00pm....Just when I was waiting for a bus conducter to buy a ticket BEST inspector appeared and asked me to show my bus ticket...I clarified him that Im going to buy a ticket and I do not have any intention to cheat....He did not let me buy a ticket insted he made me get down at the next bus stop that is Hindmata....and...

BEST BUS CONDUCTOR : BADGE NO 93161:

I, Dr. Mrs. Dhargalkar, was still in the process of boarding Bus Route No 27, Bus Number plate No MH-01-LA-5592, (no 2440) on Saturday 04.12.10 between 1.30 pm - 2 pm at Asian Paints stop, when the conductor rang for the bus to be started. There were 2 other people with me who were still to board. When I told teh conductor that the gave the go-ahead to the driver early, he arrogantly said...