B.E.S.T. Undertaking Complaints & Reviews

Please increase the Bus Frequencies for BEST Bus Route Nos.-- 44, 48, 42 as the frequencies of these Buses is very Less --One bus in one Hour which delays our works.
Please change the route of BEST BUS No. -44 from the Existing Route of R.C. Church to Worli Depot to the Original Route of Museum to Worli Village /Worli Depot as during the Evening time, we get much Hardships.
also, Please change the Existing route of BUS No. --50 from Dockyard station to Love Lane to Lal-baugh to --the Previous Route of Dockyard to Byculla Bridge to Lal-baugh etc.
Will you Please help us in traveling in safe and Easy Manner?
Regards,
A.S. UDAIPURWALA.
Mobile No.-- [protected].

Best bus drivers are most rude in behavior and never understands commuters difficulty. They at times appears are reacting unnecessarily of the normal situation may be due to their personal and family conditions but questions remains how far its true to carry such attitude on public services.

Respected Sir / Madam,

This is to bring to your kind notice regarding the mismanagement of the BEST employees at Andheri West Bus Depot.

The travellers wait at the bus stop for such a long time, but they don't even bother to let us know which bus will be going.After a long stand in the heat when tired passengers sit in a bus which is standing near the bus stop the driver & conductor takes a different bus after this bus is full. Y can't they inform us which bus will be going next?? Many a times it happens that 252 & 266 buses they take together and for next 20-25 mins there are no buses. They are busy or anything we could undrstand, but just wasting time gossipping, chit chatting, laughing doesn't make sense. Inspite of the TC present there, the situation remains the same.Is it that the travellers don't have value for their time??or is it that whoever is travelling via BEST is a government employee who can waste time any how.???

As a suggestion would say that you can keep a display board like railway stations have, where we come to know the timings of the buses.

Please look into this matter on a humanity basis atleast and please do the needful.

Thanks

Dear Sir/Madam,

I Ms. Dorothy Kinny residence of Manori Village, Malad (W), travel by bus no. 272, as we have only 1 option of traveling till marve, we face a lot of problem in getting this bus.

The bus drdivers for this bus are very rude, and don't remove bus on time from Malad station or from marve, sometimes they even remove bus from marve and turn from Orlem, so we don't get the from malad station.

They halt around 4 to 5 buses at marve but do not remove even 1 bus for long time, even if there is much of crowd, we residence of manori face a lot of problem because we have to face the eselworld crowd aswel. It becomes very difficult to get the bus.

We are looking forward to your help. We may even publish about the Bus no.272 in newspaper.

With Best Regards,
Dorothy Kinny

BEST — NOT STOPPING THE BUS ON THE STOP

I am ANKIT SHAH. I daily travel to vashi from kurla.
Today at around 7.40pm on St.Lawerence stop at sector 17 - Vashi, Bus no.507ltd(MH 02-L-9983) from nerul to santacruz did not stop at the stop and when i asked the driver the reason he and the conductor answered very arrogantly.
This is happening everyday over there.
Driver's batch no.- 7851
Conductor batch no.- 83974
BEST head official please kindly take some strict action against such drivers.

Today i caught Bus No.226 from Borivali to come uptill Magathane, I was suppose to get down at Magathane, but one Senior persom was standing ahead me, so was not able to get down, but the Bus driver didnt even stopped the bus on the bus stop, So i just told him that i wanna get down but that he just shouted at me "MUJHE KYA SAPNA GEERA THA KE TUJHE YAHA UTHARNA HAI", I dont understand y this B.E.S.T people have appointed the Youngsters, Who dont even have the manners how to talk nor even follows the rules. I THINK THEY SHOULD JUST "KICK OUT" THIS . They dont deserve to be in Government job.

I would like to complaint on this bloody young drivers, who dont know how to talk nor even knows the rules & regulations.

I request the B.E.S.T Authority to Kindly take action on this drivers.

I hope the B.E.S.T. will do the needful & will provide good services.

BEST Bus — location of the 373 busstop near R-Mall(mulund)

The 373 bus stop near R-Mall (mulund) is located right outside the bus depot, right next to a public toilet, it is highly embarssing to stand at the bus stop, cant the bus stop be shifted inside the bus depot?

Thie is complaint against driver of bus no 213, 312and181
daily at 1635hrs to1700hrs we wait for bus towards Sion at budha vihar (kalina) Bus stop.we are three passengers working govt.office regular traveller on this route.above mentioned bus came fast from kalina side and completely ingore the budha vihar stop and rush ahead even though show hands to stop bus.This is the regular stop of 213, 312and181 I saw one of my colegue in this bus and called him on his mobile and asked him to enquired about this. Driver was telling, budha vihar (kalina) that is not stop for 213, 312and181, these numbers are written in small letters this I brought to notice to the ticket checkers they promised to take necessary action but 15 days are passed but no bus is stopping at the stop. is it the policy of the BEST to ignore the passengers at stop ?
Please advised the Driver and conductor of this bus stop .
prakash dhadke & colleags
police laboratory kalina

BEST — Unclean Bus Stop

1st Bus Stop on L. J Road, near St. Michael's Church. This Bus stop has filth on its roof. Mosquito breeding place.

Hi, I boarded Bus No: 276 Vehicle No: MH01 L8831 at approximately 6:00pm from Kandivali West Mahvir Nagar Parijat Stop to travel Charkop Sector-2. Pepole who were boarding the same bus included school children aged between 6-8years old, females and 1-2 men. Though the driver had stopped the Bus at the Bus-Stop, suddenly moved the bus without conductor intimating the driver through the Bus-Bell. Well we were trying to get into the Bus, one of the male commuter banged on the bus harshly that is when the conductor realized. And through the bell indicated the driver to stop.
On this after getting into the Bus, I asked the conductor how could the driver do this when he has a mirror to view if commuters are getting int the bus or not. The driver was so rude as the person who had banged the bus had his school going child, when questioned about his act. The driver replied on it saying the child is not injured so no need to worry. THAT IS VERY INHUMAN. The driver is serving the people here and cannot have such attitude towards the commuters. Please educate your staff through Soft Skill Training in order to how to treat their direct customers. I am very much disappointed when I come across such incidents and feel sad to know where are we going when compared to other countries. Not expecting a dynamic change but certainly as a citizen of India would be happy to see the change. Here no doubt the conductor apologized he was not the one who was guilty.