B.E.S.T. Undertaking Complaints & Reviews

I am a live in Bhandup (W). There are having buses of 606 from Bhandup stn to Nardas Nagar. Issue is that it not having frequecy as compare to demand of passenger. Also buses has come after 20 - 30 min gaps and bus having rush as buses has not stopped at the bus stop after the first stop of Bhandup Stn and conductor & driver is rudely behave with the passengers. kindly resolve my problem as i will be very thankful to you.

I was waiting for bus in night around 11.45 pm. from tunga gaon stop (andheri), and bus number 392 dint stop at bus stop as we were 2 to 3 people standing for the bus.

This is to bring to your notice that AC bus AS 440 - Wadala Depot to Borivali Stn. East gets frequently cancelled - especially in the morning. The reason quoted by bus conductor & driver for cancellation is due to unavailability of AC buses in the morning. Also the AC buses provided for this route are very old, rickty and not in great shape. On a couple of occasions, bus drivers allocated for AS 440 don't know the bus stops & have to rely on the passengers for this information. This obviously leads to issues like bus stops being skipped, etc.

Strangely the unavailability of AC buses doesn't seem to affect the frequency & timings of - AC 503 which also starts from Wadala Depot. This completely ridiculous & not acceptable.

It's high time for someone to asses this situation & fix it - increase the number of AC buses by adding new AC buses to existing fleet and ensuring the timetables are followed, along with bus drivers with sufficient knowledge about the route & bus stops.

Dear sir

I am travelling from Brovili to thane station Bus details :-bus no 700 Number plate MH -01-LA-6370 time morning 5:28AM date: 17/Aug/2010 ticket no[protected],

Charged me 20Rs for Laguage for 2 sarees 1 dress 1towel i asked conductor 1 common man if traveled for log distance how much he can carry laguage with him he argue with me that i don't know You have to pay. He not reply and charged me.

Please taken action on this I am looking for positive response.

Thanks & Regards
Vikram Singh
[protected]

To,
The Chairman,
BEST Samiti.

To,
Managing Director
BEST

Dear Sirs,

I am a resident of Veer Sawarkar Nagar, Near Nensey ST Depot, Borivali(East). There are almost 4 bus stops in our Nagar including Nencey Colony stop and Ondhav Nagar stop. Here we have 3 bus routes to Borivali Rly Stn. i.e. 301, 233 & 228(this is a long route bus till Charkop, Kandivali(West).
Our complaint is that the frequency of these buses are very less specially in the morning hours and as the 1st stop of our Nagar is 5th stop of this bus routes starting from Hanuman Tekdi, due to less frequency many times we are helplessly seeing overcrowded buses passing by without stopping on our stops and this creates lot of problems to service going people, both men and women and even some school/college going children.
Further, some of commuters traveling from Hanuman Tekdi/Ashok Van and who wants to get down at National Park much before the regular stop(to avoid a little walk) are blocking the gates on the back side of the bus though there is a lot of space inside the bus. The conductors of the buses have become helpless because of such commuters.
On the other hand, bus no. 298 which was earlier running through our Nagar on it's way from Borivali Stn(East) to Rawalpada and which is having really good frequency throughout the day, now Depot Manager has changed it's route on just receiving some letters from Rawalpada Residents(I think there complaint is they don't get seats because o[censored]s but this bus route is hardly a 10 to 15 minutes travel in all maximum) and is now running from the Western Express Highway road which is just parallel to our Nagar road. On the highway road this bus is having 2 stops but as all the housing societies on the highway have sealed their fences towards highway for safety on both the sides and as there is no by-pass road for us to highway on almost 1 km area from Gokulanand Hotel till National Park, there are hardly any commuters for this bus 298 on those 2 stops. This is a huge loss for BEST taking into consideration our 5 densely populated bus stops on inside parallel road of the highway road. For the last two years BEST is losing this huge revenue.
Sir, therefore, it is our humble request to you to change the route of bus no. 298 from our area and help us for smooth traveling and help yourselves too to avoid a huge money loss for BEST.
Hope you will take this issue seriously and help us to resolve our problem.

With Warms Regards,

S.H. Nabar
Resident
Veer Sawarkar Nagar,
Borivali(East).

The reservation of seats in BEST buses for women is biassed against women. Firstly in the age of equality, which women are seeking reservation has no place. BEST has increased the reserved seats from women on the right side to all the front 7 seats. The seats on the left are reserved for handicaped and women (first 4 seats). So, there are no seats for men in the front which means that men with ailments are forced to sit in the rear of the bus which is more jurky then the front portion. There were a few seats reserved for women. But by increasing the seats it is only going to increase divide in the society. Please revert back to the set up before August 1, 2010.
Paresh K Joshi

Dear sir

My self Ranjana Pandey. i am belong from middle class family. we have no more income . but government is not taken any decision for my middle class society
Please i request you to pl. dont cancel Bus Pass because we are not efforts.

So,we hope you check this mail & solve our middle class problems

Thanks & Regards

Ranjana
Mumbai

Idially we should have ladies special on office hours in the morning & 332 Kurla to Andheri there should be at least 4 Ladies Special buses running in the morning between 8.00 am to 8.45 am so that we can reach to office by 9.00 am. Otherwise we need to travel by regular bus & could not climb at all in the regular bus from Jery Mary, it is allmost like fighting for climbing in the bus & 332 regular buses are not holting majority time & those which are holting are not holting for sufficient time.

Dear Sir

I and few of my colleagues are frequent traveler to from Shivaji Park to Metro Bus stop at CST road, which has only 1 bus for and that is 37. Past 1 month we are facing a lot of problem with the frequency of this bus. One bus leaves from shivaji park at 8.40 am in the morning and latter there is no bus till almost 9.30. requesting you to please at least start another bus or at least increase the frequency of the bus by 15 mins. If we do not manage to get the 8.40 bus we have no other option but catch another buses and reach the office which usually results in late marks.

Sincerely requesting you to look into the matter at the earliest.

Manasi Patil
[protected]
mansi.[protected]@gmail.com

To
Shri A. S. Tamboli (Public Relations Officer)
Smt. Sumitra V. Samant (Dy. Public Relations Officer)
Brihan Mumbai Electric Supply & Transport Undertaking ,
Mumbai.

To
Mumbai Mirror,
Mumbai.

I think the pictures tell the story. So I will just write 'its a shame.....'

This is the Bust Stop at Ghatkopar Pipeline (next to BMC Water Division office). Despite my complaint 6 months back, nothing has been done about this.

1. It's become free publicity zone for most of the politicians. Sometime the hoardings are so big that they cover the entie busstop. (See Img.05228)
2. The footpath was raised to install a new bus stop I think 3 years back.(See Img.0179). Still there is no signs of the new bus-stop. I have been a daily commuter on this route since last 5 years now. In fact the less important lane opposite 9 Andhrei link road) have new stops.
3. The buses are parked good 2 meters away (See Img.5232.) from the stop...so people stand on the road and not the raised platform. In a way creating a traffic jam on the road.
4. rain or no rain, there is always puddle of water near it (See Img.5232). Buses come and splash water. in rainy season it becomes very difficult to board the buses.
5. The backside of the old ruined bus-stop has become a dumping ground and sleeping area for beggars constantly stinking.(See Img.0180-83)


Thanks

Kamlesh Mehta
[protected]

[protected][protected][protected][protected][protected]

My Earlier letter.....

Dated.:[protected]

To
Shri A. S. Tamboli (Public Relations Officer)
Smt. Sumitra V. Samant (Dy. Public Relations Officer)
Brihan Mumbai Electric Supply & Transport Undertaking ,
Mumbai.


Sub.: Frequency of Bus No. 305 & State of the Ghatkopar Pipeline Bus-Stop

Dear Sir/Madam,

I have been regular traveler by Bus No. 305, running from Ghatkopar to Tardeo. There are two issues that I would like to draw your attention to.

First of all let me tell you that the frequency of the bus is very poor compared to the other buses. Buses are canceled at will and are re-routed to other areas. I along with some other commuters are suffering quite a lot because of this. Since there is only one bus going to Dadar (West) area, we don’t have any other choice left. We would request you to either start another bus which goes through that route or at least till Worli Naka or improve the frequency of the Bus No. 305.

Secondly, the stop where we catch the bus from i.e. Ghatkopar Pipeline Stop (adjacent to water division office) on Agra Road is really in a shameful state. You can see the attached pictures to give you some idea. I don’t think I should be writing anything on it since the photos are telling the true story. How can such a major bust stop be in such a horrible state? With dug pavement and a public urinal beside, it has become a stinking dump yard. Where most of the bus-stops have been replaced by new one, this one has been completely ignored. Also a lot of political pretty are using this remaining old stop as their publicity medium.

If the frequency of 305 was a grave issue, this one is even worse. I hope you would be doing something about it immediately or else I won’t have any other option but to turn to Media and publish these photographs in them.


Thanks.

Kamlesh Mehta
Mob. [protected]
(Commuter by Bus No. 305)

I have renew me and my wifes bus pass, and i also told to operator that change both o[censored]s bus routes.
but operator only change my routes from sahakar nagar to banganga stop and my wife pass remain without change routes, it is remain chembur naka to banganga. We are both work in same office, but because of operator mistake she have to go another way and i have to go another way. And there is no any system to make correction in the mistake. And now we have to go different routs becuase of operator mistake. So make system that whtever mistake happen that can be change. plzzzzz suggest something for this, if operator doing mistake we have to suffer

Sir,

My name is Ravindra. I am residing in Jijamata Nagar, Worli. I am working in the area of Sangam-nagar wadala (E).My working route is Jijamata Nagar - B.D.D. Chawl - Sangam Nagar. I have a monthly City Pass.

Bus no 110 , the route is BDD chawl to Sangam Nagar. Sometimes what happens, same number and same description bus comes. But, in bracket there were written PLAZA. If this bus will be going to PLAZA, why they write 110 and Sangam-nagar. People become used to number. If they see number, they are automatically are known where this bus will go.They don't read description.

If the above is going to PLAZA, why they write 110 and Sangam-nagar.Commutors get confused in this regards.They get into the bus by back door and get down from front door.Sometimes commutors drawn the tickets, conductor give them ticket, then tell them this bus is only for PLAZA. Then they get down in PLAZA and go for next 110.Then argument start. Somdays conductor keeps shouting PLAZA to avoid the confusion.
Why these confusion are happening.
My Opinion - if any bus leaving from BDD chawl for PLAZA. They should not write bus number and any other description. They should write "PLAZA" only.or decide any fix number for PLAZA.So commuters would be known that is bus will be heading for PLAZA. Conductors also need not to shout Plaza Plaza Plaza.

I hope this suggestion could be very beneficial for BEST buses.

Waiting for your prompt response.

send your reply on my mail ID.

Regards,

Ravindra maruti Jambhavdekar
Email - [protected]@gmail.com
Contact number +[protected]

Hi Best team,

Sardar nagar no.4 to Saion station. I was bit surprised as I was traveling with Rs.3 from, long time. I asked them is the fares increased? They said “no, it’s the same?. I asked them ,if I am demanding for a ticket for Sion station, its Conductors responsibility to inform me that the exact fare is Rs.4 & not Rs.3. Infact as the conductor demands change , I gave him a change of Rs.3. Ticket checked argued on the point that you gave Rs.3, so its ur mistake. So, please let me know is it my mistake in the same?

On the next two days, when I traveled from Bus no. 76 for the same distance & the conductor charges me Rs.3/ only. I asked the conductore twice , is it the right fare ? he confirmed the same.

I have a receipt of fine paid & tickets of next 2 days.

So, please confirm me the exact fare. Is it the fare changes when the bus no. changes?
If the fare is same, I need my refund for the fine paid.

Please call me on Mob-[protected] for any clarification.
It was conductors ignorance which cost me for penalty

Regards,
Ameet

Location:Bus stop no.310 & 390 at Bandra(E),near Rlwy. Stn.

Heavy water logging remain present at the area where the queue is supposed to be made.Therefeore the commuters are unable to stand in straight queue at the right place.And forcibly they are making wrong que i.e.like a curve instead of a line.
This blocks the partial road width & hence causing traffic jam.
Additionally the acculmulated water is dirty,which fill inside the shoes & socks,which stink through the day in the office.
.

Date of Travel : 21st July 2010
Time : 3 pm
Bus No. : 7026
Bus Route No. : 220
Bus Conductor No. : 96231
From Cross Perry Road to Bandra Station
I got into the bust from Cross perry Road, Bandra with my Father who is senior citizen. We went ahead & my Father sat on a seat reserved for senior citizen & I was standing next to him. We were waiting for the conductor with holding ticket money in hand. After 2-3 stops also conductor didn't turn up. Therefore I went back to take the ticket, but conductor refused to give me the ticket. When I insisted he said there's TC in the bus & you talk to him. He lied to the TC that he went ahead to take the ticket. But practically he didn't come. TC took fine from us. This is injustice. I was travelling from that route first time & I wasn't aware about the distance. Whatever conducter did was completely wrong & I request you to llok into the matter.

This is a complaint for Bus number 280 at Kandivali (west), from Station To Mahavir nagar, This Bus frequency is very less i.e. it comes after 20 to 25 minutes or some times half an hour. Mostly it hapens during office hours i.e is morning & evening, whereas I have seen in the afternoon Buses coming one after the another & going empty also. Mostly Buses are halted at the depot but they don't leave it & when we compain to the conductor he says to go & speak to the concern person in the depot. This problem is there mostly every evening the Line is so big & still they don't bring the buses which are halted at the depots. I think the frequency of short distance Buses like this should be more. The frequency of Charkop buses are more then why not our Bus 280.
Kindly look in to the matter ASAP.
From.
Citizens of Kadivali West.

This is to bring to your notice that the frequency of bus no. 308 running between andheri station to vidyavihar via INTL. Airport is improper . It is also learnt that so many buses of this route are being hired by L&T ltd. for their staff due to this their is no smooth service for general public.
International airport sahar is a such place where custom staff , airline staff & airport authority staff is posted round o clock .It is therefore essential , their should be bus service after every 10 minutes. Nowadays people have to wait for more than half an hour for the bus & after that it becomes difficult to board the bus for old people, children & ladies.
FROM
A.A.RAUL
AIR CUSTOM OFFICER
CSI AIRPORT, MUMBAI

sir , i m residence of mumbai . sir best gorai depot has closed down the issuing of go mumbai adult pass without any notice . they are issuing only the student pass.the security guard are not allowing to see thedepot manager or any any other authority in this regard, and they are not giving any information about go mumbai counter in borivali. so please look into the matter and start the functioning of counter in gorai depot immediately. thank you

To whom it May Concern:

I, Mrs. Sonali Sachin Kudave, on behalf of Kannamwar residents request you to please to please start a bus via eastern express highway till Millenium busienss park (MBP).. There are load of passengers using this route on a daily basis. We have to take up bus to get down at Bhandup Pumping station and have to wait there long since buses which take us to MBP (514, 525) are often overcrowded...so drivers do not botther to stop bus at this stop ....sometimes gents passenger takes overdue advantage of same to harass lady passengers....There are times when we end up stnading more than 45 minutes waiting for bus...BEST has started 509 but again that is very inconvenient. So on behalf of Kannamwar residents i request you to consider our request....There huge number of passengers travelling from kannamwar to Mahape between 7:00 to 9:30 am....please consider our request.

thanks and regards

This is regard with the Bus frequency of AS 707.
Lots of people commute daily for Santruz via Malad, which is quite busiest and have many companies on road, as a result large number of passengers travelling through AS 707.

Apart from this, travelling in normal 707, 210 is next to impossible for women atleast due to huge crowd. This is very bad on the part of Mumbai transport, to keep less buses where there are actually required, compared to AS 461 which starts from Borivali at every 5 mins...

Whats the point in this. AS 707 buses should be strictly increased by BEST to facilitate the commuters and definitely it will earn more for BEST compared to other routes.