B.E.S.T. Undertaking Complaints & Reviews

The Bus route no79 and regt no. MH01a-5027, conductor badge no.194484 or 198444. I was sitting behind the bus when i get down at juhu circle i tried to get down from behind because there was 2 or 3 persons standing and was huge rush in front side. Suddenly he started shouting and misbehaviour. I requested him that no one is behind and i can easily get down but he wanted to do what he wished for this he didnot care if passangers facing any...

BEST Bus No: 244, which travels from Kandivali (W) Station - Borivali (W) Station. I found that this specific bus comes in gap of 40-45 minutes. So, passengers mostly, working people finds it most difficult as it is the only bus travels to Borivali Station, while Bus Route: 237 goes from Charkop Sector-8 - Borivali (W) Station, this bus even takes a hour to reach my bus stop. We, the people of Charkop are facing lots of problem regarding...

THERE IS ONLY ONE DIRECT BUS FOR MANTRALAYA IN THE MAZGAON AREA WHICH INCLUDES MUSTAFA BAZAR, ANJIRWADI , LOVELANE, SALES TAX CIRCLE AND THAT IS BUS ROUTE NO. 134.
THE OTHER BUS NO. 126 TAKES A VERY LONG ROUTE TO MANTRALAYA AND THUS NOT FEASIBLE.
THE FREQUENCY OF THIS BUS IS EVERY 23 MINS BUT THE THE BUS IS NEVER ON TIME. BUSES ARE CANCEELED ANY TIME AND NEVER ARE REGULAR DURING PEAK HOURS. WORKING PEOPLE WHO HAVE STRICT...

This is to bring to the kind notice of the BEST authority that Bus No. 396 and 398, which reaches Mangatram around 7.45 AM - 7.50 AM does not halt at Mangatram during the peak hours even though both the buses be comparatively empty.
The concerned authority should take strict action.

Such a negligence in providing service to the public during the peak hours, when they are on way to office college etc is really disgusting.br...

I am one of regular traveller of Best Bus. I used bus no 289 in Kandivali east. The problem is that in the Evening there is so much pressure but still bus are not sent people hve 2 wait in line for 1/2 hrs not only that every day v hve to fight for bus. They say there is a traffic but at the same time Bus no 288 is sent frequently it has almost same route so y only this bus has traffice problem Ratio of bus is 5 of 288 & 1 of 289 y ?...

There are so many complaints and it has become a routine to see the conductors into a quarrel with passengers, mostly because they are in a haste to ring the bell before everyone waiting at the stop can even climb into the bus. This is to inform you with a lot of regret that certain Government bodies like BEST transport that does not care about human life earn a bad name not only for themselves but also for the Nation as a whole. It is because...

Dear Sir,
It is to bring into your notice the pathetic condition of Bus no 209 which is the only bus from Sudhindra Nagar, Dahisar (east) to Samta Nagar, Kandivali (east). Travellers have to wait for hour for this bus and when bus arrives the drivers do not take pain to stop the bus for even a minute. People wait for hours and they dont get a chance to get in. This is pathetic. This happens specially in during the pick hours of morning...

Dear Sir,
This is regarding BEST bus route no. C-43 which plys from Kurla (e) stn to Mumbra police stn, sir we are the residents of Kausa and we are unable to enjoy this facilities.
It is our honble request to kindly extend this route atleast upto Kalsekar College, it would benefit both the BEST and the residents of Kausa, besides there should be some more routes to be added as BEST has a very large...

Dear Sir,

This is in regards to the misbehaviour of the Best Bus Conductor - Batch No : 53744, Bus No.57, Bus No : MH-01 LA-5244. Route from Sewri to Walkeshwar, Dated : 27/09/2010. Timing 10.35 a.m.
As usual after waiting for half an hour I boarded on 10.35 a.m bus for work and found a seat to sit, it was a gents seat I was sitting on. As the bus was on his route the crowd gathered on and...

Dear Sir,

The BEST buses are running for the passengers and many good drivers and conductors do run it nicely, however, Bus No 205 runs regularly irregular. When we ask them they give any rubbish answer.

In the morning it runs always 20 minutes late. We cannot judge the timing. I am picking the bus from Dahisar Station to go to my office at Malad. In the morning I with many passengers wait for the bus from 7:45....

BEST Route AS 461 - First bus leaves from Borivali West at 07.30 hrs and reaches Mulund bus terminus not earlier than 08.45 - 09.00hrs , sometimes even later due to heavy traffic. It is requested to prepone the timing of this bus to 07.15 hrs or add one additional bus at this time by diverting a bus leaving from Magathane so that commuters can reach their offices on time.

It is also requested that if...

Respected Sir,

After the tremendous price increase, the B E S T Undertaking is not at their BEST to maintain the bus service in whole of Mumbai. I have reason to put on here as I travel the whole of Mumbai city because of the nature of my job. The busconductors are so ruthless one cannot describe. About 2-3 days ago, I were travelling towards Asalfa in Bus No.340, when the bus halted at Marol Pipeline, a man tried to board...

ROUTE 391

I would like to birng to your kind notice that we are facing lot of problem in the morning and also in the evening after 6 PM there are no bus serivce (Bus No.391) for nealry half an hour, once the bus reaches Khindipada all the buses are stucks there only, then simultaneously 5 buses come together in a line, first two buses are full and last 3 buses empty only handful of people. Ah what a way to serve the people.br...

To BEST,
Subject:Very High Electricity Bill
Respected Sir,
I want to file A complaint against The Electricity Bill.please get this think checked as the electric bill is going too high month by month.I want to raise my concern that this is making me disatisfied ,I have always been paying bill but every time an unexpected increase in my Electricity Bill is a big trouble for us.Please kindly look into the matter as soon...

As there are several offices coming up in Bandra Kurla Complex the number of commuters is increasing day by day. To bring to your attention from Andheri (E) Sahar Road, Cigarette factory there are no direct buses to BKC. One has to go to W.E. Highway for buses. The buses which pass thru the highway are overcrowded and its difficult for the women to get in to these buses such as 181, 449 etc. I would request BEST authorities to start a...

sir,
I am from bandra (E) kherwadi junction.I always trvel by bus no. 255/455 to goto SNDT college.But each and everyday these buses are coming late rather I have to wait minimum 1 hour for these buses.But yesterday (date: 08/09/2010) it has crossed its all limit bcoz I have weighted for 2 hrs i.e.,
3-5pm at JUHU KOLIWADA STOP (santacruz).As I am a college student I can't waste my valuable time .Infact all passengers...

Dear Sir ,
I would like to bring to notice that BEST AC Buses running between Thane to Borivali ( Route No. 700 and 458 ) are not stopping at Bus Stop defined for them .
For Example there are number of ocassion when these two Buses do not Stop At Vijay Garden Bus Stop.
But they do stop at Next Stop At Muchalal College/ Rutu Enclave.
If asked to conductor next day or some time later they say it was to crowded...

I am a live in MAHIM (W). For Office I am taking BEST BUS No:-35 its from Warli Depot. to Marol Depot.
Actual Frequnce of the bus is at every 20 min.& I obsered from past one month the bus doesn't arrive for atleat 45 min it can be understood that due to traffic it might delay for some day but not for countinous one month. For this reason bus be overcrowded & doesn't stop at Mahim Bus stop most of the time. Kindly...

I hereby want to request you to please carry on these matter to State Government and BEST itself regarding Bus No: 244, which arrives at a gap of 1 Hour, and commuters are daily facing problems and many such other routes are pretending to such delays where active co-operation is expected from the said authorities. If such action is not taken as soon as possible, we will launch a campaign and entire Charkop Residents will follow a strike and...

Complaint against BEST Conductor for Harassment and Cheating




On 23rd August 2010, around 8.20 pm, I boarded bus no. 311, from Santacruz East Railway Station my destination being Vakola Pipe Line. My fare for the journey was Rs.3/-

I offered the conductor a Rs.10 note (my fare was Rs.3 for the journey), To my surprise he refused to return the remaining money Rs.7 and told me to collect...