B.E.S.T. Undertaking Complaints & Reviews

MUMBAI
DT 25 AUGUST 2010

THE OFFICER-IN-CHARGE,
MUMBAI ELECTRIC SUPPLY & TRANSPORT UNDERTAKING,
VIKHROLI BUS DEPOT,
VIKHROLI, WEST, MUMBAI 400079.


SUB : - BUS ROUTE FROM KAILASH COMPLEX TO VIKHROLI RAILWAY STATION



Dear sir,

We the undersigned employees working in KAILASH INDUSTRIAL COMPLEX request the bus service from KAILASH INDUSTRIAL COMPLEX TO VIKHROLI RAILWAY STATION at the following times preferably on a trial basis and thereafter at regular intervals.




INDUSTRIAL STAFF AND WORKERS

The frequency should be increased of 502ltd and 508ltd in morning hours towards navi mumbai and towards mumbai in evening or check why the bus comes late and when comes it comes 2-3 buses in same time.

B.E.S.T — Non-stoppage at bus stops

The conductor for Bus No 202 to Gorai Bus depot ( MH 01 H 9267 ) did not allow all passengers to board the bus inspite of requesting him. This was inspite of the bus being comparatively empty in the morning at 9:25 a.m at the Vile Parle west bus stop.

BEST buses in Mumbai — Non stopping at stop

i was standing at bus stop near center hotel, ville parle East, just opposite domestic airport. AS-2 , AC bus passed through the bus stop without stopping at bus stop around 7.30 pm on 23.4.10. There are two traffic signals just ahead of the stop, 1st of whih was open and other one was closed. Just to cross the first signal he didnot stop and stopped at seconfd signal. i rushed to the second signal and knocked the door, but he refused to open the door and asked me to come to the next stop which is almost 1.5 km ahead of the signal. This is the misuse of the power and not in accordance with prudence of Public Service. Stict action aginst the persons involved is required.

in the morning time after 8.30 buses running from Kurla West to Santacruz E are not stopping at Kurla Depot and Kapadia Nagar bus stop which is on CST Road, Kurla though there is sufficient space and but the conductor are doing dadagiri and giving the bell so i request the authority to look in the matter as soon as possible

This is to bring to the kind notice of the BEST authority that Bus No. 399 which reaches ghatkopar pantnagar around 10.30pm does not halt even though the bus is empty the conductor dosent even gets up from his seat and the driver completely ignores the standing passengers its really disgusting. Such a negligence in providing service to the public is really disgusting. I Shall appreciate, if the concerned authority could take action against the Drivers on duty on these buses and ask them to halt the buses on the stipulated stops.Dated 25.05.12

yest i agree, BEST bus route no. C-43 is more benificient if the route extend to atleast upto Kalsekar college or upto shil phata

yes I do agree, BEST bus route no. C-43 is more benificient if the route extend to atleast upto Kalsekar college or upto shil phata

Yes if this service move at list upto kalsekar college best will get maximum people, 2ndly the train are also very rush and siniour citizen and women can't able to catch train. they also get benifited of this service moved upto kausa (as it is very costly to pay two time, one time to auto from kausa to mumbra and then mumbra to onward as this service is upto mumbra police station
plz do needfull

yes I do agree, BEST bus route no. C-43 is more benificient if the route extend to atleast upto Kalsekar college.

From,
Afzal Shaikh,
[protected]

BEST SHOULD SHOULD SHOULD increase the limit of rout no C43 and 494 upto Kalyanphata or Shilphata or altleast Bharatgears (Kalsekar College)...because Kausa residents are unable to enjoy the service of these routes...Kausa Mumbra residents cant travell beyond Thane Municipal limit in TMT buses...because TMT buses are not allowed beyond Thane or Mulund...so Kausa Mumbra resident are having only one option (Train)...So plz. I request to BEST officials to do NOT something...every thing in this.

From
Nadeem Shaikh
[protected]

I urges to all mumbraites, complaint to BEST undertaking such that officials take appropiate action i.e extending C-43 BEST route upto Khalsekar College.
Their email for complain or suggestion is : [protected]@bestundertaking.com

Shaikh Mohd. Atiq
[protected]

Yes I do agree with all as it the utmost need of today. BEST buses should run upto Khalsekar college as this will not cause girls, women, aged person to travel through trains or upto mumbra polic station as it also increases the cost.

Shaikh Nafeesa

I cant understand why BEST officials are ignoring Kausa residents...recently BEST has extended the limit of few routes including C42...so why NOT C43 and 494...is BEST official are thinking extending the route will make any loss to BEST...if yes..plz. Remove this thing from ur mind...extending the route of C43 and 494 upto Kalsekar college will give only profit to BEST and relax to Kausa residince..i req. to all BEST member to think abt. problems of Kausa residence seriously and take necessary steps.


Nadeem Shaikh
[protected]

i also agree with Nadeem Shaikh that why BEST Official not giving attention to the problem of Kausa residence.as per times of India news dt. 3/3/2011 "BEST to increase service at Thane - Kalwa - Retibundar route" i say what Mumbra kausa people are done why not they give attention towards us.
Why they not worry that C-43 bus running empty all time this is only because It is run upto Mumbra Police station. and it is having limited stops on the other hand when NMMT bus 81 started Mumbra - Vashi It was only upto Retibundar then after it will move upto Thane Station which is now benified both Mumbra-kalwa people and it is right decision of NMMT. TMT buses are also running full.this is showing how much we required BEST Services.
BEST member to think abt. problems of Kausa residence seriously and take necessary steps.

As I surely agree to the comments, Surely Mumbra-Kausa is being neglected as compare to Thane and Kalwa, wherein BEST is looking forward to increase its services in this areas and even after demanding constantly to extend its exsisting route is seen impossible for BEST, I kindly request BEST officials to come in action as Mumbra is now highly devloping, s and our demands need to be fufilled, Sir route C-43 should be extended upto Shil or Kalyan Phata atleast and not only C-43 even route 494 should be extended upto the same, Sir we assure you this routes will surely gain profits to BEST and commuters both, I hope well organised BEST will surely consider our proposal and do us the needfull.
Residents of Kausa.

Please increase bus frequency for bus 494 or provide more buses for Kalwa Mumbra to Mumbai route, as now Parsik Nagar had developed very much & the
bus frequency is not proper & even time table is also not followed properly, as a result most of the time there is a gape of almost one hour between two buses of 494, so please please increase the frequency & reduce the time gape, as passengers fed up of waiting for the buses especially in afternoon time

I agree with u all...Why the best buses have been started upto mumbra police station why not upto Khalsekar college or Bharat gears...It is really very difficult to lend your money twice first on rickshaw then on bus...Is the politians dont know about this and if they know why they are just keeping quiet and watching empty buses plying with serving none...Anyone (who has a power) should take up a stand to serve people and start best buses plying till Khalsekar College or Bharat Gears...

Nice to know Mumbraites intrest in getting BEST buses started for Kausa, will the BEST too show its intrest in the same path, Sir its a long time we are demanding for the extension of the exsisting service, Sir there are many Kausa residents who often travel through BEST and many senior citizens who can't board train during peak hours like to go by BEST as its the only bus transport connectivity to Mumbai. Sir we all residents of kausa would request you again to please consider our issue at the earliest.

Why BEST officials are sleeping...y cant u understand the problems of Mumbraties...they dont have any other option except Local trains...Please increase the limit of BEST bus (C43) service up to Kalsekar college

Nadeem Shaikh

The Bus conductor in bus no. 259 Gorai to Andheri(Mumbai) time 7.45 PM 30/09/2011 was very rude & using bad words for passenger. & give a dhamaki to slap passenger please take a action against them.

EVEN THOGUH 461 GIVES MAX. REVENUE TO 'BEST' . THEY HV REDUCED ITS FREQUENCY FROM 10 MINS TO 20 MINS. REASON BEST KNOWN TO MANAGEMENT. WE BORIVALIKARS(WEST) HAS THIS IS AN ONLY OPTION TO GO TO MULUND. IS IT WITH INTENTION TO FORECEFUL DIVERSION OF THE PASSANGERS TO AS-458?

BEST — Route from mulund to borivali

To,
The Chairman,
BEST Samiti.

To,
Managing Director
BEST

Dear Sirs,
please make non-ac route from mulund to borivili via ghodbunder road since there is no bus from mulund to borivili.

In the evenings AS-461 does not halt at Shipping Corporation for passengers who wants to go to Mulund Checknaka. It is very much hard for people who is having pass of AC has to travel in non ac bus. The give an excuse of saying that the bus is full but for 2 people to board in the buss at Shipping Corporation will not make any difference to them. From last one month i am facing this problem. Who is going to solve our daily problem in the evening.

461 Bus route is very confusing, recently they have added "Asian Paints" as a new stop. some driver stops at this stop and some drivers doesn't stop.

Yesterday i was waiting for 461 at the same stop 10:15 AC bus didn't stop and next bus also so i took the auto and some how chased the bus.

Driver has given me the excuse that he was in hurry so he didn't stop and also saying that this is not the stop and in the morning i came by same bus.

I can BEST is very bad in terms of information sharing in public and among his own staff also.

i don't know what is the right medium to communicate our problem to BEST.

My complaint is fairly simple... The AS 461 bus operators, starters and persons involved with this transportation route are all care -less. None of them care about passengers, about their travel or anything.

Case 1 - Monday 11th August 2014. I was waiting for the bus since 8.05 pm at the Borivali Bus Station (West) bust stop near the BMC hospital... I watched six AS 461 buses turn into the lane towards Gorai Depot, but not one returned. I waited at the bus stop until 9.05 pm.
I called the BEST traffice control dept.[protected] at around 8.45 pm and the concerned person there didn't even know where the bus started from. I complained about no bus being there, to which he responds rudely saying i will find out. He NEVER called. I called him back 15 mins after waiting for his call and the bus at 9.05pm, During this call he screamed at me calling me a LIAR! Saying that 2 buses have left the Gorai Depot. whereas not even one reached the bus stop. THIS IS LOGICALLY NOT POSSIBLE!!

Case 2 - Monday 18th August 2014 I had been waiting for 45 mins for a bus... Since 9 am at the Nirmal Lifestyle Bus Stop.. NO BUS! When the bus Arrives... it has no seats.. With atleast 30 people in standing.. WHY??? what is the purpose of such a bus???


My only request is - START THE BUSES ON TIME!!

No bus from Borivali West station to balbharati very bad service .I was waiting till half an hour but no bus atall .you shld see customers even I told 2 AC bus came one after the other I told them pls drop at the balbharati signal they denied when will u understand cmon public problem .I was waiting there for more then half an hour that's y I told them whichever bus was coming coming for poisar, Gorai, Mulund why u r not helping ...pls look into the matter seriously

BEST — BEST Service for Whom

The BEST have permitted physically and mentally handicapped persons, senior citizens, and expectant mothers to board the bus from the front door except at starting point.
I am very much thankful for the above. I would like to inform you that in western Suburb from Kandivali to Mahim West Side most of the Bus Stop you have kept Board informing that Place for Handicapped to Climb and Get Down. in Marathi that is also fine, But the Board is kept at the place where Bus Back-Door/Ordinarily from where general public Climb. You understand that if Handicapped person stand there how much it is difficult for him/her to climb the Bus, either from front door or back door. I will request you to check the same and take necessary action and oblige
Free Travel Facility: Presently, the BEST provides free travel facility to the freedom fighters. One person accompanying the freedom fighter is also permitted to travel free. Municipal Councilors and Non-Councilor Members of the BEST Committee are also permitted to travel free on BEST buses. Adhoc Members of Legislative Assembly and Legislative Council, accompanied by his wife and Female Members accompanied by any one viz. husband, son, daughter, father, mother, brother or sister are allowed to travel free on BEST buses. Police personnel are allowed to travel free on BEST buses against an ad-hoc payment of compensation towards free travel facility by the Government of Maharashtra. This facility of free travel however is not available on Luxury and Air-Conditioned services.
Front Door Entry: The BEST have permitted physically and mentally handicapped persons, senior citizens, and expectant mothers to board the bus from the front door except at starting point.
As mentioned above front door entry is permitted to physically and mentally handicapped persons, senior citizens, and expectant mothers, but no where it is mentioned that BEST Staff and police personal are permitted for front door entry even though they are allowed Free Travel Facility.
But it is my observation that in most of the Bus route both Best staff and police personal are boarding from front door and standing there only and creating problem for the people who want to get down and even to the Handicapped person. can you look into the matter and clarify the facts. even as per my knowledge BEST staff is not suppose to Occupy the reserved seat still they are doing the same and never offer seat to ladies, old person or to Handicapped even though they are seating on reserved seat
As RTO had made compulsory Seat Belt for all 4 Wheelers Driver, why you are not making compulsory to use Rod to be used between two stop
Kindly take up matter with concerned authority and solve the problem of general public and particularly of the Handicapped people

IN ALL BEST BUSES THE FOLLOWING SHOULD BE ASCERTAINED BY ALL CO-PASSENGERS ALERTLY AS WELL AS BY THE CONDUCTORS :- 1. PASSENGERS (BE IT - MEN, WOMEN, CHILDREN) SHOULD BE STOPPED FROM USING THE SPEAKER-PHONES AND SPEAKERS OF I-PODS AS IT OFFENDS OTHERS, CAUSES EMBARRASSMENT AND IRRITATION TO WOMEN, ADDS TO NOISE POLUTION, ENCOURAGES ROWDINESS. 2. PLAYING CHEAP KIOSKs, TVs(MUSIC, CDs OR ADS), OR ANY OTHER MODE OF SPEAKERS, SHOULD IMMEDIATELY BE SCRAPPED FOREVER. SUCH MUSIC ALSO INDIGNIFIES / INSULTS / BRINGS SHAME TO THE MUSIC COMPOSERS, SINGERS AND ARTISTS. MUSIC SHOULD ALWAYS BE ENJOYED ON HEAD-PHONES OR IN PRIVATE BY ALL HUMANS. 3. PEOPLE SITTING / STANDING BEHIND / ALONGSIDE LADIES SHOULD BE WATCHED WHETHER THEY R TRYING TO EXPLOIT THE WOMEN SITTING / STANDING NEXT TO THEM, OR IN THE FRONT / ALONGSIDE. WHEN ANY ABNORMALITY IS NOTICED OR A WOMAN QUESTIONS A MAN FOR ANY SEXUAL HARRASSMENT, THE CO-PASSENGERS MUST TAKE UP THE WOMAN'S CAUSE.

To
The Generel Manager,
BEST Mumbai.

Dear Sir,

I am residing at Kharghar, Navi Mumbai. Because of high growing population at Kharghar, your service to Kharghar insufficient. I Think Buss No. 504
limited is 15 - 20 min. frequency & C 55 Express is only on haif an hour or more.
So Busses are over prouded from the starting point even,

I would like to draw attention or above said matter.

A / C Busses also can start.

Thanking You,

Thomas KK
Kharghar.

frequency and extention of route 255and 355

Dear Sir,
it will be highly appreciated if the route 255 will pass through Bandra kurla complex NABARD ICICI RBI etc enroute from yari road and enroute to sion. this will help us commuters who have to travel from versova daily. It will also be kind if 255 comes through versova link road instead of the Indian oil / D N Nagar as it could cater to those who live there. the frequency of thes buses sould also be increased.

thanking you
yours faithfully
caroline britto
NABARD

I second Mr. Yadav's complaint. I am a regular commuter in the AC buses that ply from Chembur to New Bombay. I live near the Indian Oil nagar on the Ghatkopar-Mankhurd Link road and the most convenient bus route for me to travel to New Bombay is AS-524. But until recently, there was no halt for this bus at the said bus stop.
However, after several complaints by commuters, the BEST has introduced a stop for the AS-524. Despite this, the drivers continually flout their obligation to stop at the bus stop. This causes great inconvenience for me and other AC bus pass holders as we then have to travel to the Sion-Trombay road to catch an alternate AC bus plying on the same route.
It is certainly not fair if a commuter, who pays Rs.1000/- for a monthly AC pass, has to travel by non-AC buses.
I sincerely request the BEST to look into the matter and take needful action.

Sincerely,

Sahil Sampat

Premjyot Complex,
Indian Oil Nagar,
Ghatkopar-Mankhurd link road,
Chembur,
Mumbai - 43.

[protected]@gmail.com

AS - 505 CBD - Santacruz did not stop at RK Studio (Chembur) today, Otherwise it does. What should be done with such drivers/conductors.
We are paying huge fares but are not getting the service.
Why don't you guys train them first before giving the seat. Concerned authorities need to take action. I had several times intimated at the Vashi bus terminus about BUS 505 not stopping at Vashi Highway i was been told that you need to complain at wadala depot.
This is increasing day by day something has to be done.
Is there any customer service contact no, then one can give the driver/ conductor no & the Bus no.
Hope things will change for good.

Disappointed Mumbaikar
Y

This has reference to your above service No. C61 Express from Meera Road to Mulund Check Naka Depot via Godbunder (Maharana Pratap Depot) which was started from 1st August 2010. In the beginning the bus route was from Meera Road to Mulund Check Naka. From 1st October the route was changed & it now goes to Deen Dayal Agar via Mulund Station. All the Godbunder people are very happy for this bus service because they don’t want to get down at Teen Hath Naka and take another bus for Mulund.

Please note that of late we are facing lot of problems on this bus route. Your service will be half an hour or 20 minutes. But in evening there is no bus service between 5.15 PM to 7.00 PM. Where as in the bus time table there are three buses listed. When we enquired from the conductors they told us that at depot (Deen Dayal) only few passengers are there, so the Depot Incharge does not want to start the bus. We also came to know that the route is very long and so the drivers are not ready to take the job. They say that for such a long route the BEST is giving them only 4000/- salary per month & that’s why they are not interested for this long route.
We came to know that after 12.00 PM at Deen Dayal Agar, Incharge, transfer all the drivers and conductors (C61) to other route, so that the staff will not be there. Initially similar problem was at the Maharana Pratap Agar also, but the problem was resolved and the buses were running regularly.

Now we are facing a lot of problems on this bus route again since it has started running from Deen Dayal Agar. Please note that at Check Naka many peoples are waiting for this bus because this is a direct bus. They don’t want to travel via Teen Hath Naka so they just keep waiting in anticipation of this bus for hrs. & hrs. together

You are kindly requested to look into the matter and provide a solution at the earliest.

Thanking your & expecting an early action

sir, here am to complaint a busno 413 .public faced so many problems.bus never cum on time.even a driver take some money from private bus and stop dtc bus till half n hour.sir plz take a strict decison thank you
public

BEST — Cheated by conductor, not given back money

On 14th April, around 5.50pm, I boarded bus no. 69, i boarded it from clare road byculla, my destination being byculla station. My fare for the journey was 3rs.
I boarded the bus with a few people from clare road, among them were a female with children. I offered the conductor a 10rs note (my fare was 3rs for the journey) , he gave me back only 5 rs. When i asked about the remaing 2rs, he said that he did not have change. Before this happened the conductor had given the lady with children change without any issues. He told me that he did not have change at all, when i pointed out to the amount of change he had in his black pouch (the pouch that they wear), to this he angrily said that he wont give change to everyone around. (By the time my stop had come) , I asked the conductor why he didnt want to pay me when he had so much of change in his pouch, to which he nastily said that he cannot give change to anyone and everyone around. Then i asked for his batch number to which he said a nasty few words in marathi. pliz take action against him

These are the details i can provide:-
Conductor's Batch number - 43282
Conductor's name - He refused to tell
TIme - 5.50pm, Boarded bus from clare road byculla
Bus no. - 69

Required:
1. To increase the frequency of 504Ltd. from Kharghar Jal-Vayu Vihar to Wadala Depo. Bus is always full from starting pt. itself.
2. One express route from Kharghar- Dindoshi (Kharghar-Belapur-Vashi (highway)-Maharashtra Nagar-Ramabai Nagar-Godrej Soap--IIT pawai & so on)

It was on Sunday, 3rd July 2011. I caught the 461 bus from Gorai Depot & asked for the Jaicoch (jogeshwari) for the conductor. Its 12/- But he gave the ticket up to Majas Aagar of 14/- & When I asked him about this. He started arguing on that. I gave him 50/- He never give my remaining money back & when I started asking him about this Majas Aagar ticket he again started arguing with me by saying why didn't you give me change & immediately gave me my remaining money back as well.

That conductor was behaving very rudely to the passengers. I have noticed his batch no. It is 41443 (issued from satara). He was behaving very rudely to all. Even for me he said do whatever you want to do.

This is my complaint. I only hope you give a proper warning so that they don't repeat this again.

Thank you.

I m also facing problem. I was traveled by 461 non AC bus from Gorai to Mulund. that conductor is behaving like a street tapori. he is abusing the word to all the passanger. even he behaving very badly with ladies as well as old people, he is standing at the back door and visuling to people who r walking on the road and irrited them as well. his licence number is 7787

my name is Anil Wadekar i am catch the bus no 398 from IIT Market for Huma cenema (Kanjurmarg) on 30-July-11 at 11:30 pm this is only 2 stop distance fare is 4 ruppes i give the change 4 ruppes to cunductor but he asking for more 2 rupees when i ask him why he saying thats the rigth fare( whenever i am deaily up down form there it'only 4 rupees) after that my stop was came near that why i give him another 2 rupees and ask him to give me tiket he given me tiket from Panchkutir to Kanjurmarg then i ask him why so he useing bad word & argive

Cunductor batch no is- 11661

Please take this complint seriously don't ignore i don't no daily how mucth passenger having lot off problem with BEST cunductor need to teach him first how to cordinate & comunation with people then give him other trening




Anil Wadekar
[protected]

Dear Sir,

It was on Saturday 15th of October very miserable day due to a bus conductor of bus route no.33 and conductor badge number 98241.
I boarded from bandra station at 9.30am. The bus was packed by passengers. It was all ok till 10am. Suddenly a man and woman started quarrelling each other. The said conductor came behind of me and pulled my shoulder very rudely and said WATS the matter. I told him it was not my metter and please dont pull my shoulder. Suddenly he told me " itna agar apne shoulder ka khyal hai to taxi ya rickshaw me aao." He continues to pull my shoulder. Then i pulled his hand off from my shoulder down. And he started to speak rudely and started to abuse me. And two or three times he tried to hit me but due to some passenger he could not success in his intention. I took his photo to give in BEST. When he knew that i took his snap he began to abuse me more. I tried to get down at my destination at juhu shoping enter but he did not allow me. He just hold my collar and said i will take to police station. Some passenger told him to leave the metter but he was just fulfill his wish as he wanted. He didnt listened to the passengers and at last i would prefer to go police station. he stooped bus in front of DN Nagar police station and gave complaint. He told me that if complaint against him he will admit in hospital and told that I distempered his mind.

But all about the conductor wanted to do his DADAGIRI to satisfy himself.

So please help me to learn him a lesson of speaking to passengers.
I am very hope full towards you.

Attaching his photo which i have taken in the bus.



The conductors details are as follows. :
Conductor's Batch number – 98241
Licensing Authority No 39296
Bus No : 33 (9.30 am) boarde from Bandra
Ticket No[protected]

L. Nagri Email: lucky.[protected]@gmail.com

On 26th Sep 2014, around 5.15 pm, I boarded bus no. 214, from Mehboob Studio Bandra (W) my destination being Bandra Station my fare for the journey was Rs.6/-

I offered the conductor a Rs.100 note (my fare was Rs.6 for the journey), To my surprise he refused to give the ticket and said to get down from the bus I refused as I am paying him but did not had the change, I know 100 Rs. is a big amount but he was having adequate change with him. He started screaming and misbehaving and saying "bus mein se utar ja nahi toh bus agey nahi jayegi aur mein duty par hoon nahi toh mein batata tereko" I got change from a lady in the bus, now I told him to give the ticket but he refused and said to get down. The passengers were in my support as he was behaving very badly so a fellow passenger said to take the bus to the police station then he gave the ticket but started fighting with him too. I heard from a passenger he behaves the same every day. Then I went to Bandra Bus Depot but there for my surprise he came a behaved as if nothing had happended and the people there were also not supportive.
I expect action to be taken against this conductor please do the needful.

The conductors details are as follows.
Conductor's Batch number – 26403

Bus No : 214 (5.15 pm)
Conductor's name – I asked the people at the depot but they said ticket no is enough.

Email: [protected]@gmail.com

Thanks

Regards,
Rizwana Shaikh
Ph[protected]

Moving towards sakinaka this bus driver of bus no 396 was driving rash and the bus conductor was very rude was talking in very bad manner with the passanger and was mummering curse words