Bharat Petroleum [BPCL] Complaints & Reviews

Our Company is a regular purchaser of diesel for industrial use from your station at Palsana, Surat namely Bagumara Petroleum. However right after rates were reduced by the government on 21st May, 2022, we were denied supply of diesel on 22nd May, 2022 despite having sufficient stock due to pricing reasons. Please look into the matter.

Dear Sir, My consumer No. is 38233851. My original name is Prashant Kantilal Gugale but instead of this Parshant Kantilal Gugale is registered in Bharat Gas account as a consumer name. At the time of opening the account I wrote Prashant Kantilal Gugale clearly with the aadhar card as proof but due to mistake of agency there is a spelling mistake in first Name. I have repeatedly approached the agency for the correction but no action has been taken yet. But now I need this Bharat Gas passbook copy as proof in lone process but because of spelling mistake in first name might be lone process getting rejected. As I failed to get my name corrected through agency I decided to raise a request here. This is just a small spelling mistake in first name I am expecting this to be getting corrected by this request, thanks in advance

Aadhar card is linked to account still they made this mistake in my first name.

Current Name in Bharat Gas : Parshant Kantilal Gugale

Name as per Aadhar card : Prashant Kantilal Gugale

Note : spelling mistake is in first name only

if required i am ready to provide any document like Adhar Card, Bank Passbook, etc...

SAIKAT AUTOMOBILE, ANDAL GRAM, DURGAPUR, WEST BENGAL having Fuel density display on pump is 0.005 Kg per square meter in pump. Which should be 720-775 Kg/sq.m.
It means they r cheating or machine is wrong. Need immediate action against this culprit pump.

I had placed an order for cylinder refill on 10th April, 2022.
It has been 39 days since my order but I haven't received the refill cylinder.
I had raised this issue in customer care 3-4 times but it is of no help.

Tried submitting my complaint on customer feedback page but its not working.
https://www.bharatpetroleum.in/enquiry-gas.aspx?id=1

Neither they are delivering the refill for gas cylinder nor they are allowing to raise any complaint in their website.

Sir,
This is complaint of misbehave against petrol pump toor market Dugri pH 1 Ludhiana.

Hi

I made a transaction of Rs999. 50 towards refill of LPG on[protected] through the transaction ID[protected] through gpay UPI.Money got deducted and the receipt also shows that money has been debited and credited to the bpcl bill desk.But at the bpcl bill desk they told money is not credited.So they refuse to deliver refill and said transaction failure show in their system.
.My consumer no[protected] and order no 43046.

I contacted gpay several times but they couldn’t resolve the problem yet.I contacted BPCL but they are repeatedly telling that the payment is a failure.
I have attached the photos.Kindly help me in this matter and get my money reverted back or deliver my refill as soon as possible.

Hi, I ordered for a refill in my bpcl app. when I paid the amount of 1049rs through my debit card my money got debited but my order was failed. I don't know the reason but it has been four days still I didn't get refund from bpcl side. so i want my money back immediately.

Hi I booked Bharat gas cylinder through Hello BPCL application and paid using phonepe as payment method, amount deducted and transaction is successful at phonepe and in Hello BPCL app it showed pending status and later shown as Cash on delivery. I tried 100 times complaining the same issue to Bharat gas company through Twitter. Gas cylinder is delivered with cash on delivery. But they are not responding about refund of amount which i already paid through online payment method. I clearly decided not to use digital payment for any government utility services from now.

I have been to sri giri filling station - Srisailam, kurnool Dist - AP

I have been surprised to notice that they have been accepting only cash and refused for accept payment through the below mode of payments

credit card/ debit card / UPI / Googlepay / phone pay

It is a priligrimage place and do expect people to carry liquid cash that to when every one to moving towards digital payments.

Kindly take necessary action and ensure customers get a proper sevice and basic facilities.

I'm tell 10000 rupees they give 8000 rupees and 10000 completed i'm orgive with them they tell me you said 8000 rupees . One staff number name praveen he behaviour was worst and he almost slapped me very rude and ###

I am go to petrol pump and ask to fill petrol of 195 rs and staff say your bike meter not working write but petrol is fill that time I ask to her this is not 195rs petrol she say if petrol is less than u come back i feel it again if I was wrong and write reading of my bike and she also written after 16 km petrol meter of my bike is down I am go back to me she arguing me to much manager check entry but their is no entry of 195/-
Then aslo she is not accept her mistakes and arguing continuesly then other staff say took petrol again she take glass tube and feel 80 rs petrol and feel half in bike other on road then other staff come and glass tube from her and feel another 80 rs petrol on my bike from 195 ony 100 rs petrol I have on my bike manager is also irresponsible.

My father Late Shri Prabhakar Vishnu Deshpande had BPCL LPG gas at his house in Village Natondi, P.O.B. Mahad, Dist. Raigad. Unfortunately, we could not locate any slip/reference no. for reordering cylinder after his death in Dec 2009. I am his son Pravin and had personally visited Warange BPCLGas services office in Mahad about a year back and had requested to trace and give me details. But so far have not received any response. Request BPCL regional Head to look into the matter, trace and give us details of this old record so that we can start reordering LPG cylinder or officially surrender the connection.

I asked for 2000 Rs worth of petrol. He filled for 500. When I said I asked for 2000, he didn't reset the Meter and filled for 1500.
I told him about it but he kept arguing that he did reset. I have the bills to prove. To cheat me further, he has given me a bill of 500 from 12:26 and another bill of 1501 from 15:29.

Bharat petroleum corporation limited
Nirmal gas 113529
Sir my name is ajay chauhan.Our complaint is with Nirmal gas. Which is a Bharat gas distributor. In which I have received complaint. That 4&5 kg gas is going to the customer's house.Which is a matter of concern. Even after having such an expensive calendar at this time, if the customer gets a half calendar, then it is a matter of concern.Even after complaining to the distributor, no proper reply has been received.Sir, at whose behest is this gas theft happening. Does Bharatpetoruluem know about it. Sir please take action on our complaint.

Ajay chohan
[protected]

There is no 2 T oil at the patrol pump when i ask the manager for log book he refuse to give it and he tell me thawe dont sell oil

During my transfer from from Tikiri to Jajpur, I had applied for transfer of my connection. But after reaching Jajpur we came to know 01 Cylinder been cancelled & another being transferred along with Aadhar was also not cancelled from Tikiri. From last 02 years no subsidy also credited at my Bank Account although self had submitted my Bank Account Details.

Previously lodged complain on dated[protected], 04417696 but after 06 days also no confirmation from Agency.

Kindly resolve the issue at the earliest.

Dear Team,

For the cylinder delivery guys are purposefully delivering low quality/damaged Cylinders to me every time. Just because I denied delivery charges to pay the delivery boy.

I have book LPG cylinder by booking no 18469 on 06/05/2022 against which cash memo no 19173 amt Rs. 984/- generated but cylinder was not delivered. Instead new cash memo no 20492 dated 07/05/2022 of amt Rs. 1034/- generated and cylinder was delivered.
This is clear a case of fraud against customer. I have to paid extra amount for my cylinder.
This may also a case of corruption by selling my earlier lesser amt cylinder to somebody else.
Kindly take proper action and refund my amt.
Otherwise this may be taken at consumer forum.

I received a confirmation message that cash memo has been generated with cash memo no and amount mentioned on it, however after 3 days new cash memo generated with updated price… I have doubt that my cylinder was delivered to somebody else and new cash memo was generated

I paid 120 rs through paytm
The man in the counter said that in the paytm app it should be displayed as successful after the payment
But the thing is that in the new updated version of payment it shows green tick after successful transaction
I repeatedly inform him that but the old man keep saying the same thing didn't gave me petrol at last i lost my patience and left the station without taking the petrol i have provided a copy of my transaction.