Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,
I wish to point out the artificial / biased shortage the Panewadi (manmad) depot portrays just before a price hike. I am a dealer who is supplied fuel from the BPCL Panewadi depot. why is it that only during a price hike, a day before there is supposedly accute shortage of fuel in the depot. such shortage doesnt seem to exist if the fuel prices are going to be lowered the folowing midnight.
Even on[protected], we dealers placed our indents, RTGS for the required amount was taken and yet no invoice was made for my outlet on[protected]. same evening news is flashed all over on news channels of increase in petrol cost by almost Rs.3.00 per lt. if i would have had some stock with me in my retail outlet tanks, the same additional differential amount would have helped me buy more expensive fuel the next day and not have to face the burden of increased investment on purchase of fuel from the depot.
what irks me is the fact that some retails outlets were supplied with fuel and why not mine. i had RTGS taken even 1 day in advance for my other retail outlets and yet they were not supplied on the pretext of some fake fuel shortage. so how come some retail outlets that caried out RTGS on the same day got fuel and my outlet with advance RTGS was not supplied fuel.
it just leads me to beileve that the depot or concerned official enjoys to flex their discretionary powers which actually do not exist with them. this is clearly a case of biased attitude and UN-ETHICAL business.
clearly BPCL is not what it used to be a deacde ago.
I want to know the Panewadi Depot opening and closing stocks on[protected]. can someone help.
thanks

Bharatgas Vighnahar Gas Services, Koparkhairne, Navi Mumbai-400701

Location: Maharashtra, India



Delay in Delivery of LPG gas

I Mr Vitthal Ananda chikane registered with Vighnahar Gas Services Consumer No.34187
Add :SS III Room no 261 , II nd Floor ,sec 7 koper khirane navi mumbai 400709
Landmakr Near Koper khirane Police Station Contact No [protected]
I Booked LPG Gas on Friday 06.12.2010 I reminded Fifteen times for delivery
of LPG every time promised that it will be delivered tomorrow. we are the wroking person
so we cannot take personally , I took great pain and waste of conveyance expenses for repeated personal
reminders and over mobile for delivery of LPG. Ultimately LPG was still not divelivere
15th Ec 2010 ,,,,, why delivery not time Please look in to the matter and see that
LPG deliver at the earliest time without giving wrong promises to consumers.


reg
vitthal chikane

Sir

Our Tamilnadu govt provided Free gas to the public . This will be highly appreciated by our Cheif Minister M.Karunanidhi. I am facing the problem in refiliing the cylinder . Indane gas ordering the customer to refill the cylinder after 60 days and it will take another 5 days to deliver it.

Particularly in Tiruvallur Indane gas dealers dominating by themselvels and for the FREE GAS holder facing huge problem in refilling the cyclinder.

Pls provide the Government GO for the lead period for refilling the cylinder for the FREE GAS

SO that I will produce the same to the Indane gas delaers to conclude these issues.

Dated: Dec.13, 2010

To

The Divisional Manager,
Bharat Gas Agency, (BPCL).
Tel Bhawan, Madhya Marg,
Sector-19-B,Chandigarh.

Subject: Issuing of pending cylinder on my connection no.18472 dated 14/12/2007

Sir,

With due respect I here by said that I have purchased one LPG connection on my name on December 14,2007 vide subscription voucher no.[protected] from Grewal sales agency, near sunami Gate Patiala (Punjab). At that time I only get one cylinder and dealing officer statement was that with in three to four months they will inform me to submit security of second cylinder. In the mean time I went to the office so many times but I could not get the result. So I think now I have to approach the Regional office for looking upon the matter.

I shall be very thankful to you for considering this application as soon as earliest.

Thanking you.

Yours faithfully,


Vijay jain
Connection no.18472
B 42/366, Bagichi Mangal dass,
Near Anardana Park, Patiala (punjab)
Contact no. [protected]

I had put petrol in BP petrol bunk in Venkatanarayana Road, CIT Nagar, Thyagaraya Nagar
Chennai, Tamil Nadu on[protected], at 18.36 for Rs 100. The petrol putting people show the zero, but as soon as you look away from the meter, the number switches to a higher number and it stays at 100. Today I noticed this fraud at the bunk and I am pretty sure that even the manager was involved as he ignored my complaint and wouldn't let me measure the injected petrol. I am going to the consumer court if this is not solved immediately as I have witnessed this in many Bharat Petroleum bunks.

Arun Sekhar
[protected]

Dear sir,
sir i am a registered consumer of bharat gas in our city's gas agency M/s Preet Gas Agency. but i m suffring alot to get a refill for my cylender. its not delivered even after 50 days of registring on book. while we find a nexus between black marketiers and Preet gas agency. one can often find persons roaming around agency asking a refill at Rs.900. second big problem is gas is not given at our homes. agency people just stand at any place with their tractor trolly and start distributing wich is always 1-2 kms far from our locality. i am in a field job so i can not go conineusly in search to were gas is being distributed. my 73 year old mother hires a rickshaw and goes cont.for 5-6 days, then we get a cylender aftet spending 80 to 100 rupees extra. wenever in i have tried to ask for this malpractice we get a very ruff and abusive answers. sir kindly help us look into the matter and make a permanent solution of this problem,
sinceearly yours
tirupati sharma
add:tirupati sharma.c/o mr.Gyan sharma
near vishal public school.cinema road.giddarbaha. (distt. muktsar)

Dear Sir,
My name is Rajkumar Ninawat.
Consumer Number. -V19379
Vishnu Jyoti Gas Service, Sahibabad.
I'm making calls to the distributor on the following numbers[protected],[protected],[protected],[protected], [protected], [protected], [protected],[protected],[protected] since December 1st, 2010, either the phone is busy or if it rings some one cut or no one picks the call. How can i book the cylinder ???????? "very phone busy"??????. The delivery time is also almost 5-6 days. Once the booking would be made afterwards i will have to wait that much. And the fact is i am trying desperately for the past 4-5 days to book the refilling.

Kindly look into this. Name of Distributor is
Vishnu Jyoti, A-6, Brij Vihar, Ghaziabad, UP

my cons no. 7143 i have booked my lpg cylender on[protected] my distributor anand gas service at serampore distributor was issue cylender on 22/11/2010 but my home delivery on[protected] in the middle of 12 days where was staying and why delay as same on 12 days not only this month on every month we are facing same problem we have launch complain many times but not solve the problem but day by day arise more problem pls kindly take up and solve this problem or give me a solid wayout how to solve the problem.

Name of Bharat Gas dealer: Rashtriya Gas Service,
Naraingarh, Distt. Ambala
Dealer Code: 631746

My Consumer No: 13098

The above dealer is terribly corrupt and doesn't deliver Gas cylinder unless you pester him continuously for days. I book a Gas cylinder only after 5 months and I have got single cylinder connection but still he doesn't care. Despite Political leaders talking so big about growth rate etc, basic services under Govt. control are pathetically poor and third class.

My consumer no is 22761 and distributers code no is C,C.531810.by name Ahmedgarh Gas Agency Ahmedgarh. I have booked teh ceylender on 18.11.2010 and agencys registration no. is 98. Even after following for last 5-6 days the distributer is not replying nor he is giving the ceylender. Now a days there is more demand due to winter season, he is charging exorbit premium throgh his rickshaw walas To further surprising is that henot preparing invoice. As per the rule nothing can be sold without a bill. Is there any body or authority who can stop this malpractice. I suppose no body can do because he is influencial man. He has made this place as Taliban.I am a old lady finding difficult to survive. Any or every body is requested to help me.
Asha

My name is chan basha, My gas connection no.17492

I am transfered from Sri Venkaiah swamy gas agancies, kovur, nellore dist, A.P to Rajeshwari enterprises, Doom light circle,Kolar, Karnataka on 6th December 2008

At the time of transfer I submited transfer documents to the gas agency and they are given gas book and alloted the number 17492 and given cylinder but not given any document and told document should come from their main branch Bharat Gas agency, Chintamani. I travelled number of times to Chintamani main Bharat Gas Agency but they are not giving any document and continuously postphoning.

I am getting gas regularly but unable to transfer again and possibility of my gas connection misuse.

sir m permanent resident of village side(rural area near border). i want to know the amount for new bharat gas connection, m not satisfied the information which i hv got from nearest office, once they askd me to pay 4400/- for new connection & then at the time of payment they refused the amount & askd for more payment about 4580/- for new connection. kindly tell me the exact amount for new connection for rural area so that i can proceed further to get a new connection.
thank you

Dear Sir

I am consumer of Bharat Gas LPG Domestic Cylinder having consumer ID J11228,My local distributor is M/s Jagdeep Agencies,100 Feet Road,Bathinda.I have booked cylinder on 18/11/10, but till date I have not recd cylinder, while I visit there to get the same by hand, they said there is shortage of gas pls visit again & before 8:00 AM. The same is being happening from last 3-4 days.I am visiting the agency but reply is same that the GAS is over now pls visit again.

The staff behavior is also very rude; the executive name Kuldeep used abusive language while asked for the reason for delay

So are requested to take matter on priorty & get it resolved

Regards
Jaspreet Singh
+91-[protected]

Can Bharat Gas send its official to inspect why there is a alway delay of 10 to 15 day in delivering Gas Cylinder at H.Joshi Bros. Bharat Gas Distributor Shop No 7&8 Vasant Market Canada Corner Nasik.Their complain officer M r Tushar Jagtap Tel [protected] number is always found to be busy.

I, biswajit datta, son of ranjit kumar datta (Consumar name) want to make complaints against the very late delivery of lpg cylinder since last two months (Consumer no.4792).In the month of october we booked on 09/10/10 and supplied on 30/10/10. After going personally 3 times to the distributor's shop that was the result. They told sometimes house was not found and sometimes no persons were present in the house. From 1991 onwards we are staying in the same house.
In november we booked the cylinder on 11/11/10 but till date
(25 days) it is not supplied.In the mean time 3 times personal requests were done to the distributor's shop after going there. Now also same story is being told to us like last month. Please do the needful asap otherwise we have to make legal moves to solve the regular illness of the system.

late Delivery
I had booked for a cylinder on 08.11.2010 . Its more than 27 days and have not yet received the cylinder. Till date I made more than 10 calls to the shree raksha gas agency (nearest service provider) and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered. Pl take care of thi gas agency whioch will help the customers

After booking, no delivery SINCE 27 DAYS

We have booked the gas on 08.11.210 but till today we have not receive, & when ever we call to the agency, they say today we will send, & if we call next day they say they is no stock it's takes another 2-3 days, & sometimes they say we have sent. they keep on telling the reason, this happnes for everytime dont know why, I request if you take some action, that will help...

I am Bharat gas consumer attached to Dhanalakshmi gas agency.The agency has 4 telephone lines and it is very very difficulty to get the line.One has to try continuously not less than 1 hour to get the line and talk to the agency for booking refill. Today (dated 6th Dec.,2010 / Time 10 am) i am trying the agency for the past one and a half hour to give a complaint of gas leak and to send a mechanic, but i could not get the line so far. Hence i found and tried the emergency number : [protected], but the person by name Mr. Hari is very irresponsible since he has cut the line with no proper answer. Then i have to call again, when he said that he can attend only after 5.30 pm and before that one has to contact the agency, but the agency's situation is horrible without quick access. (Dhanalakshmi agency numbers :25324905, 25321154, 25323264, 65287775 any one can try theses numbers and see how difficulty it is for quick access)
I have asked the emergency contact person Mr. Hari, then what is the meaning of emergency when you donot attend immediately ? There is no proper answer for that.
Then i have called the consumer care section of Bharat gas office at AnnaNagar. But it looks to me the consumer care section is not for the consumer but for helping the agency only, because many times when i have taken complaint about the agency the consumer section has rather tried to tell excuses as lorry strike, no supply, rains etc. throught the year than to solve the consumer grievance. So when today i have called and was telling about the gas leak/agency numbers unable to access/emergency numbers' response, the lady at the consumer care very uncaringly replys same excuses mentioned above. Then when asked about what is the meaning of emergency given,but the person is ready to attened only after 5.30pm, there is no proper answer for that.

So one can understand the fate of the consumer especially of Dhanalakshmi agency of Bharat gas. I can only say the Bharat gas' consumber care is virtually dead.

sir,
I am Alavi.I am a consumer of Bharat gas (Crystal gas agencies,perintalmanna).My consumer no is 15966.Lastly we received gas cylinder on 19 th Oct 2010.Now 46 days is over since we have received the last cylinder.When asked about the same they reacted very harshly and told us to wait for 15 days also there is no surety of that.They are selling cylinders for Rs 450-500 for those who are giving the money and also they get spot delivery.
For your information our both cylinders are empty.Please take necessary actions as soon as possible.
Yours faithfully,
Alavi.
P.H.No.[protected]

Date :04/12/2010.

DEAR SIR,

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO IT'S CONSUMER WITHIN 24 HOURS OF BOOKING. HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 11/11/2010 AT SRNO. 4101.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR 3 TIMES TELEPHONIC
REMINDERS TILL TODAY i.e. 4/12/2010.

THE AGENCY DETAILS ARE AS UNDER
Distributor Code : 112338

M/S B. K Enterprises, Bharat Gas Distributors, Shop No. 4, Balaji Palace, Kharadi bypass, Pune 411014.