Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir / Madam,

This is to inform you that we have not been receiving proper supply of LPG gas cylinder on time inspite of booking the same 21 days in advance as per the norms set by BPCL services. We are facing the problem for the last two months inspite of repeated calls at the centre (Mukta Gas Service) there is no proper response. I had booked the cylinder on 22nd October 2010 and the booking no. 449 and when I called to inquire about the status of delivery after 8 days I was told there is no booking being made on the above mentioned date which led to a bitter argument and the phone being hung up abruptly. There is rampant black marketing in the area where the van comes loaded with cylinders but people who have done the booking dont receive the cylinders and the same is openly black marketed in hotels and non-subscribers of BPCL LPG gas.

Consumer No: 5546484
Name: Liaquat Ali Khan

Therefore I request you to take note of the same and help us find solution for
the same.

Thanking you.

Yours faithfully



Fatima Khanam Khan

Date: 1st Nov 2010
From,
Mr. Ajay Bhargav
C-4, 95, Gulmohar City,
Derabassi, Punjab.

Dear Sir,
Sub: undue delay in issuing cylinders and regulator
Ref: Consumer no: 30063 (Indane Gas)
In the above regard, this is to inform you that I have been using Indane gas for the past 22 years. Recently, I shifted from Mohali, Phase 6 to my own house at Gulmohar city, Derabassi. Unfortunately, there is no agency of Indane gas here and I was guided to Bharat gas agency situated at Barwala road, Derabassi.
I have joined Mount Shivalik Ltd. as CEO at Ambala and in my absence my wife approached the Bharat gas agency for getting cylinders and regulator with my authorization letter on 25th of October 2010. On her visit, the customer care person informed that a confirmation from Indane agency is required. (even if the transfer voucher is present, a confirmation is required. This is a loophole in the system.) She went all the way to Mohali to get a signature (the behaviour of the Mohali gas service, Indane gas was also very rude –at the time of taking the connection, at the time of surrendering and also at the time of confirmation). Then she was asked to get the authorization letter attested from Tel Bhavan, Chandigarh. My wife went to meet the person there but was told that authorization is not allowed and I should only sign the documents. The customer care person at the said agency told that I should be present in the evening before 6 pm and that the cylinders and regulator will be given. But, later my wife was told that there is no stock and therefore I should come on Thursday. This delaying tactics kept on continuing and every time my wife called the agency she was told that stocks are not available and now they are saying it will be done only after Diwali. I do not understand the intention of this agency because they are changing their statements every now and then.
I feel that you have lost value for old and loyal consumers. It is harassment and mental worry caused to the consumer for no reason. Such poor service quality and attitude of the local agencies is highly objectionable and punishable. We had approached some people in Derabassi and were informed that cylinders are available in black for Rs. 600. I strongly feel that there is a nexus / ulterior motive behind all this.
I request you to look into this issue with all strictness and seriousness and ensure that two gas cylinders and regulator are supplied at my house with immediate effect. Failing which, I will be forced to approach the consumer court for legal action.
Thanks and regards,
Ajay Bhargav
[protected]

Panikkar Valappil house,
ealiyapatta , cherpalchery po
palakkad dt
PH NO. 0466 2017113

01.11.2010



Palakkad district officer,
bharat petroleum corporation limited
palakkad.





SUB; DELAY OF GAS SERVICE (PAVITHRAM GAS AGENCY).




Respected sir,
I am MR. Sulaiman p k residing in cherpalchery palakkad district kerala having consumer no. 12523 in pavithram gas service agency. I had booked for my home cylinder on 24.09.2010. Pavithram gas service is poor and layer in service making delay deliveries. They dont pick up the phone for inquiring or gas booking . Because of the delay service my two cylinders are empty leaving me to use electric appliances. I hope you understand my problems and humbly requests you to modify this bad service.
Hoping an immediate action.
Yours faithfully,
sulaimanpk.

I apply for new gas connection date 16.10.2010, but till date has not been rececied any answer.
distributer address.
Abhi gas agency
render road palanpur patia, surat

yours faithfully
Bhaskar deo
[protected]

Sir,

My name is Nagesh Mallya.K and my consumer no.13538. My gas agency is Blue Flame Agencies,Thailangadi,Kasaragod. I have booked the cooking gas on 13.09.10,even after 45 days passed not delivered cooking gas to me till time and till date. When I contacted over phone many times even today itself ,answer is delivered yesterday but not received till date Sir, as my gas exhausted two week back, we are struggling for cook something with gas. My humble request is do the favourable action in this regard at the earliest. My another question is how much days required them for deliver gas after booking

K.Nagesh Mallya,
Kasaragod
Mobile phone:[protected].

Hello Sir Mam,

My name is Bindeshwar Pandit from Delhi. I booked my LPG Cylinder on[protected] at Pratap Jyoti Agency, Avantika Sector-One, Delhi. My Cons. N o. : 50113
But till today I didn,t get any response from them. If they can't deliver the service than why they are running the agency. Screw out them irresponsible persons. Also their employees are not good. They misbehave with me.
This is not the first time. This the routine of these guys. Pratap Jyoti Gas agency's services are too bad.

Please take a hard actions on it otherwise this kind of services
will not work out.

Thanks & Regards
Bindeshwar Pandit

Dear sir,
Bharath gas agency "VENKATADRI GAS AGENCIES" HIRIYUR-572143. CHITRADURGA DIST. KARNATAKA STATE. My costomer ID.10049, every time making delay in delivery of gas cylinder. even though after billing they won't deliver I hope they are misutilising (selling out side) my recent bill no.13415 dt.27.10.10 not yet delivered so far, kind request to take serious action for timely delivery of gas.
Regards
Rathnamma

Good evening sir,
I am Monoj Kumar Hazam, an employee of MaFoi Management Consultented Ltd. For Bharat Petroleuim corp. ltd. in Jorhat Assam. Dept. ID is 207854.Sir, my Problem is I am not open my Monthly sallery Slip from the given ID. So sir it is great provlem to find out my P.F. No. if you kind enough to infrmed me my P.F. No. in my mail id, at ([protected]@yahoo.com)

your truely,-
Monoj Kumar Hazam

from a.arulmary consumer no.33474 vengateswara gas agency annnanaggar chennai.
complaint about
1. delivery man not wear uniform
2. not wear id card
3. asking more amount then bill amount
4.paid only ten rupees more, but demanding 25 rupees more
5.if not threatening as
'pay more if not next refilling will not consider'
6. this is the second time, first time informed to agency...

Dear sir,

I AM A CUSTOMER OF BHARAT GAS AGENCY. I HAVE BOOKED MY CYLENDER MORE THAN 35DAYS. BUT STILL I HAVE NOT GOT CYLENDER.

AFTER EVERYVISIT THEY TOLD ME TO DELIVER IT AFTER 2-3 DAYS. BUT ALL IN VAIN.

THERE IS NO RESPONSE FROM THERE SIDE. AND ON THE NEXT VISIT THEY REPLY THE SAME AS ABOVE.

SAY WHAT I SHOULD DO.

MY CONTACT NO,. IS 0-[protected]

I HAVE BEEN USING MY BPCL PETRO CARD FOR A LONG TIME BUT I AM NOT RECEIVING ANY STATEMENTS FROM THE COMPANY .ON AN AVERAGE I USE RS.2000 DIESEL AND PETROL EVERY MONTH. KINDLY GET ME THE STATEMENTS AND MY CREDIT POINTS ACCUMULATED TILL DATE.I HAVE NOT REDEEMED IT TILL NOW.MY NAME IS ,SUNIL KUMAR V, AND MY CARD NO. IS [protected].

This is to inform you that We are booked gas cylinder before durga puja on 08/10/2010 but still not recived the same and also inform that one of delivery boy Name UTTAM booked gas for our name and black that gas on market. Please look into matter on urgent basis.


Our Contact number [protected]
Customer ID 10619


Bharat Gas Distributer Name & Address detail given below.

Dipsikha Gas & Gadget.
103, N.S Road Harinavi. Subhasgram 24 p(s) kolkata 700147

23.10.2010
dear sir,
I had booked for refilling of LPG cylinder on 08.09.2010. Its more than 45 days and have not yet received the cylinder till date .I made severel phone calls to the THALIADAN GAS AGENCY, OTTAPALAM, PALAKAD,KERALA.(C C NO.114648)and remined them.Its of no use when ever i make call , i am getting the answer " it will be delivered to you by two or three days later" but they are not delivered. So we request you to take immediate action to solve the problem.
consumer no.-9077
service no.8810343 dt.04.02.1997
thanking you

Dear Sir,

we are inform you that we not get home delivery of Bharat Gas riffil bottel but we are pay for home delivery charge since last two year Rs.359.89+17=376.89 ever new riffil bottal Retail Invoice No.5068 dt.22.10.10 atteched.

So we are request you to please solve my probleme.

Cone.No.12488 Bharat Gas Dealer.M/s.C.R.SONS(BHARUCH) & CO Ph.[protected]/221782 TIN.[protected]DT.27.09.05

Thanks & Regards

Subhash Jha
Mob.[protected]

Dear Concern,
This is not the first time i am suffering with the problem but now I am fed up with the service of bharat gas. Continuously I am facing the same problem. I booked bharat gas cylinder through sunandan gas agency on 13th Oct 10 and still the deklivery is not happened and when I called to the agency every time I am getting same reply..cylinder is out of stock. I want to ask you one question that if the cylinder is out of stock how come u can sold in black via charging Rs.100 or 200 more means this guys had a habit to sell it in a black..This is my personal experience.
My family is huge and we need gas frequently and when after delivery when I called for the second booking they always said that u have to book after 10 to 12 days..Now my cylinder is empty & in the morning when I called to the agency they said same Cylinder is out of stock and if I wil say I want to take in black they will come immedtly…From where should I go to have a food for my family.
If you guys are not interested to give the service pls tell us will find some other option..
Followinf are the details:
Cons No: 60054
Booking Number: 4862
Add: :C-2,plot no: 203,Kinara chs,gorai 2,borivali(w),Mum-400092.
Contact No: [protected].

Sir / Ma'm,

I approached your dealer at Ganjdundwara (Dist Etah - now under Kanshiram Nagar). There (Mr. Devender Kumar, appointed as manager) is demanding Rupees Four Thousand Five Hundred for release of new connection. Agaianst this amount, the items will be given are :
One Cylinder : Rs.1250
One Regulator : Rs. 100
One suraksha House : Rs. 200
[protected][protected]
Total = Rs.1550
[protected][protected]
Thus, the additional amonunt of [protected] = Rs.2950 is being demanded as bribe for release of new connection.

Kindly look into the matter.

I am a Bharat Gas custormer ( Name ;Girish.T.E,Consumer No.6998) My distributor is not suppying LPG refill even after 17days after booking.
Name of the distributor: Sandhya Gas Agencies,Fort ,Trivandrum
I have send a formal complaint Bharat Gas HQ through website and E-mail complaint to Custormer relation centre of Bharat Gas in Kazakootam,Thiruvnanthapuram. For past 24 hours there is no favourable action from the distributor. I request the authorities to do the needful and avoid such diffictulties to genuine domestic customers in futire. On line booking may be urgently introduced in Kerala including Tthiruvananthapuram city as a precautionary measure

For kind attenstion of authorities

Hi,

I have applied for Petro Card on 09/09/2010 near nagole to uppal road Bpcl. its been around 45 days, but still not received the card. My TID no: SA[protected], Form no: 20478. My phone no: [protected].

please let me know the procedure to get it done asap.
[protected]@[protected]@gmail.com

DEAR SIR,

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.

HERE, I HAVE BOOKED OUR CYLINDER FOR HOME-DELIVERY ON 04/10/2010. But they yet to deliver the cylinder even after 17 days after booking.

The local agency people confirmed that they will deliver the cylinder in 10 -15 days at the time of booking.

I have Single cylinder connection and its very difficult to manage 17 days without the GAS cylinder.

Even I have spoken with their Regional Sales Officer twice regarding this. She is telling the the GAS cylinder will be delivered based on the Demand/Supply and So she can not do anything on this. No one from Bharat GAS is ready to help for timely delivery of the cylinder

Below are my concerns.

1) I would like to have the GAS cylinder with in 15 days from the date of booking...To whom I should contact for the same.

2) I would like to make public compliant against Bharat GAS as they didn't deliver the GAS cylinder with in the time line.

Please help me to sort out this issue.

Yours Truly
Prabhu


Agency Name: M/s Padmavathy Bharat GAS Agency,
CC No: 641752
183A, Velachery Main Road,
Selaiyur,Chennai-73

I am registered with Vighnahar Gas Services Consumer No.31659 Rairakhwada Dhirajlal Damji B404, Ambe Prerna CHS Ltd., Sec.-3, Plot-8, Opp.Ghansoli Rly.Stn. Navi Mumbai 400 701.Mobile No.[protected] I booked LPG Gas on 06.10.2010 under ref.167 I reminded four to six times for delivery of LPG every time promised that it will be delivered tomorrow. I am sr.citizen of 63 years I took great pain and waste of conveyance expenses for repeated personal...