Bharat Petroleum [BPCL] Complaints & Reviews

Hello,

I am having Bharat Gas connection at home from Natraj Gas Agency Kothrud - Pune. I have booked my gas cylinder on 31/July/2010 and at the time of booking they are saying at within 3-4 days. Now today I went to Natraj Gas Agency and the lady sitting their is saying that we can't help you. We are already customer in queue from 22/10/2010. Then she talk arrogantly and improperly to the customer which is not acceptable. Being an having Bharat gas connection at my home from last 5-6 yrs I have not seen people talking like this.

Kindly request you to take approriate actions on natraj gas agency kothrud pune. Specially the way there are talking with the customer.Hope so this complaint will be helpful for other customer also.

Thanks & Regards,
Vishal Y Hawaldar

REGARDING GIFT ON PETRO CARD

Dear Sir,

I am the holder of petrol bonus card No. [protected] and I have redeemed 40899 petromiles on dated 30.06.2009 and item code was 9317 [Duffel Bag with Wheels (Strolley)] and for the said item the petromiles were redeemed by the authorized agent of Bharat Petroleum (Moti Bagh, New Delhi) and till date, delivery of the item is still pending i..e. Strolley. I made so many requests and several complaints to the company on toll free number, but nothing has been done even after passing of above ONE year. As per the terms and conditions of the company, it was stated that the gift will be handed over to the customer within eight weeks now 60 weeks have already been passed and nothing has been done from the company side, Kindly do the needful and look into the matter expeditiously.


Thanking you,

Yours sincerely,

PREM PARKASH GARG
Officer, Ministry of Finance, North Block, New Delhi

Residence Address:
DDA Flat No.9892, Sector-C, Pocket – 9,
Vasant Kunj, New Delhi - 110070
Mobile - [protected]

Dear Sir, I had Booked for the refilling of LPG cylinder consumer no. 3210 in the name of LakshmiKumar on dt. 27/07/2010 but till today on 8.08.2010 have not recieved the cylinder yet. i have been calling the distributor ANMOL BHARAT GAS DISTRIBUTORS, no:20,1st Main Road, KAMALANAGAR, BANGALORE-560079. Tel no:[protected]/23229032/32541661, these are the Contact numbers but never pickup the customer call , if they pickup the call says that the stock not yet received. When I told the that we have only one cylider and show a careless attitude. We are having this problem everymonth and We want to book double cylinder but no responce , if they cant do the proper supply to customer then why having Distributors in such a Big City.Please advise whats the next step.

dear sir,
I am dinesh kumar from bulandshahr,There is is gas agency -om gas agency,g.t.road,near panni sugar mill,bualndshahr.They are black stock broker of gas cylender,this agency issued by BPCL but agency staff are very very rude to people they always denied to take a booking of cylender at first time and they are doing black marketing of gas.When I reach agency office to give a request of booking my gas but the staff of agency denied to book my gas into there record and all of the staff scolded me and abused me,when I said taht the law of booking is after 21 days. so I will go to the the consumer court.One lady was sitting over there said to me that do whatever you like to do we have many politician connection and you can not do any thing and our agency can't be terminated whether we black market the gas and you can't prove it and we will not change your address,in future we will book cylender on your consumer number and black marketed your cylender ok if you can do something so do it,we do not bother.
Kindly help me in this regard and enquer about the same and take neccessary and urgent action against the said agency.I am waiting for your possitive reply.Reply soon and give me the suggetion for future that from where i get the cylender for the next month.

name-dines h kumar-cons.no-017025
dist.code-cc -0521710,
mob.no-[protected]
mail-dinesh.[protected]@rqsindia.in
pl do needful

hello sir, i am a costumer of ambica gas service (authorised by bharat gas for domestic cylinder in jaipur) my consumer no . 19934 consumer name -Kanhiya LaL Sharma in rajasthan there is compulsory to suplly cylinder in one month from booking date, my last book date (suplly) -28/06/2010 and according to rule it must to suplly the cylinder till 27/07/10 bur my cylinder not deliver till date thain i contact to Bharat Gas customer Care No.[protected] but no action made .kindly do the need full.

Sir,

I am the customer of BHARAT GAS, Kamalanagar,Bangalore, the employees of that agency don't have the courtesy to pick the call for gas booking and also very delay in gas supply. Its very inconvient for me to go the agency every month for booking as i am working. please take the necessary action & oblige.

resp sir
i am petro card holder of bharat petroleum no ca[protected]cu[protected] for last many years, i am regular customer of bharat petroleum at mission hospital chowk, near bmc chowk, nakodar road petro station outlet i regularly fill my scooter and car from these outlet the problem i am facing is that every time i ask the person on duty at respective pumps to add my points they refuse to add saying the owner has refused to add points,reason they donot points for less amount 200rs i donot think 200rs is less amount as scooter get filled in this amount , for this reason my card gets blocked and i was not able to get my bonus point on birthday , told many a times to bpcl but no response kindly solve my problem,
regards
dr neeraj kalra
jalandhar

DEAR SIR/MADAM,
MY CONSUMER NO. IS 2646 IN BHARAT GAS .WE TAKE BILL NO.23565 ON 30/7/2010 FROM GAYATRI GAS SERVICE BUT THEY NOT DELIVERED THE GAS -CYLINDER ON TILL DATE.WHEN WE CONTACT THEM THEY ANSWERED -YOU TAKE THE CYLINDER FROM OUR GODOWN (DISTANCE FROM HEAD QUARTER -5 KM.) AFTER FIVE DAYS(9/8/2010)
KINDLY DO THE NEED FULL

THANKS & REGARDS
VIJAY MAHESHWARI
[protected]

Bharat Gas Dealer, M/s Sai Ram Gas Agency, Kharghar, Navi Mumbai
Phone numbers 27743290 / 27743650
Consumer number 23494, B-204, Neel Sidhi Ornate, Sector 8, Kharghar Navi Mumbai, 410210

Booked gas cylinder on 22nd July '10. Not delivered till yet.
Phone most of the time Not responding.
Whenever, we get them on ohone, they give excuses and make false promis

anugraha agency is always delaying in providing gas.they dont provide gas even after 20 days of booking.i request kindly the authorised person to take immediate action so that consumer are not in trouble .

Deepak

Costumer( My) Details
Mohammed sha. R.S
TC.19/604(7A), MANNATH,
South Road, Mudavanmugal, Poojappura.P.O
Trivandrum-12
Gas connection: Domestic
Consumer No :40064
Mob. No:[protected]
Email: [protected]@yahoo.com.

Agency Details
MP gas agency
Distributor Code: 6218848
Thachottukavu,Peyad.P.O
Trivandrum

Sub : A cheating behind a BP gas connection

Sir,

I have applied for a gas connection on 13/08/2009 .As per their instruction, I have submitted copies of “Rental agreement, Residential proof, Identity proof, Employment proof, 5 photos” and I have informed them very clearly that I have no Ration Card. I have got BP domestic gas connection . After shifting my house the gas has been supplied by MP Gas Agency Trivandrum for the last two years. On 14th june 2010, for receiving the second cylinder granted I have submitted the documents (“Rental agreement, Residential proof, Identity proof, Employment proof, 4 photos”) to MP Gas Agency according to their instruction. I have been asked to pay Rs. 2860.00. But I have received a receipt of Rs 1580 only( Cylinder deposit Rs. 1250 and Gas refilling charge Rs.330)
I have asked them to give the receipt for full amount, but they kept me waiting outside the office till evening. They were not willing to give back my documents also. When I told that this is illegal ; they asked me to give Rs. 1950.00. When I gave the amount, they released my documents. Ms. Rekha, who is the Agency Manager misbehaved to me.
I have booked for refilling the gas on 15/06/2010 through phone. When I have not received the gas after one month, I contacted MP Gas Agency, they asked me to submit the documents again and they have frozen my gas supply. I am extremely suffering because of not receiving the refill.
Please do the needful for stopping these type of incidents in which the customers are being cheated by these agencies. I request you to transfer my gas connection to some other Agency; or if gas refilling is continuing in same Agency, please ensure that I am getting the service without any fail . Please find the attached file of my gas connection. Thank you.

Best Regards,

M,Sha.R.S

Dear Sir

We have booked LPG Cylinder on 08.07.2010 after 40days of receiving cylinder. We have not received LPG Gas cylinder till date. We are going their office at Rampur Road, Rudrapur US Nagar, Utterakhand since last two weeks at thier office & they are giving fasle committment every time.

After a long waiting & commitment from the supplying agency, they have forced to complaint in this form.

Please help us!!!!

I have requested for the second cylinder. But Gas agency people asking 3500/- for that. Actually deposit money for second cylinder is only 1250/- (as they told) and for getting the same I have to take another kitchen utensils worth 2000/- or more. I would like to know whether there is such a rule exists. Hope the agents are playing. All these items they are selling in their MRP only.

As a customer why i should take an item which may not be needed for me. They are forcefully asking to take. Also there are many people willing to take the items as Gas connection is very important, that makes the agent to compel / discard people like me.

Please consider the case and provide me the solution to cope up with my rights.

We booked LPG to HLRDC Bharat Gas 10 -12 days before but despite of many requests the delivery man does not give the delivery to us all the time saying like....'kal le kar aaunga".
our consumer no is C2473 Krishan Chander.
s-112 model town jindal road
hisar
haryana
125005
[protected]

I request to higher authorities to look into the matter.
It seems that even agency officer are also associated with this type of inconvience and promot black-marketing of LPG

Regards

Consumer No. P48199, Pragati Enterprise, Pune
We booked Bharat Gas LPG on 17th of July but not yet receipt. Today we called and said CAr alreday left and we can not delivery today. We will delivery on Monday. We are facing problems in every month.


Ramita Mallik
RH - 34, Konark Nagar
Viman Nagar Pune - 411014

DEAR SIR / MADAM,

AS WE ARE THE CUSTOMER OF BHARATH GAS SINCE 10 YEARS
WE ARE NOT GETTING THE CYLINDER AT THE EARLIEST
EVEN NOW WE HAVE BOOKED THE GAS ON 26.06.2010 BUT STILL WE HAVE NOT RECEIVED THE SAME
CONSUMER NO - 25257
NAME - RAMESH JOSEPH
AREA- ULSOOR (INDIRANAGAR BRANCH- MAHALAKSHMI AGENCIES)

Bad customer service at Avadhoot Gas Agency(Bharat Gas )
Hello Sir,

Mrs. Ramejabi M. Momin (Ex-Councillor Miraj Muncipal Council)
This is regarding the poor customer service at Avadhoot Gas Agency
Since last two days, I have been making calls to Avadhoot Gas Agency(Maner Complex, Guruwar Peth, Miraj, Maharashtra Bharat Gas), but their phones are going busy, This is not the first time, its is happening. It is their regular feature. The customer service agents can be seen busy attending their personal call everytime you visit the branch. They are least bothered to listen to you. That is why most the time you call there, their phones are engaged. Either they put the receiver down or just keep the phone busy with their personal calls. Even they are not polite in their tones. as well they make delivery of Gas after 10 days from the booked date and charging extra 3 to 10 Rupess per cylinder and making black of cylinder the delivery boys sale the cylinder to auto drivers taking 100 to 150 Rupees extra from them and the concernd officers and police department knows all this black markting but they are not taking any action
Kindly, look into the matter and do the needful as soon as possible.

Customer ID :- 28219

Dear Sir,

This is to inform you that i had made a booking 2 months before and shifted house from Iyyappanthangal to Kattupakkam. After 10 days it reached my old house in iyyappanthankal and delivery incharge called me and informed kattupakkam also comes under same dealer jurisdiction and he assured that he would give to kattupakkam delivery incharge. I did not get cylinder from kattupakkam delivery incharge even after more than 10 days daily several times remainder in phones (two delivery incharge & Gas agency) then I was told to present gas agengy office physically and change the address in record . I changed my address in record. and then i called (till 4 days before) twice in every day i was told that it will come tomorrow in every time. I called agency 4 days before, they replied that cylinder was supplied 22 days before, now you can book for next cylinder. I told my situation she said that some mistake has happened and it will reach you today. Till now I have not received cylinder after waiting two months also.
If we call the agency every time we have to tell the story but there not taking it seriously simply they leave the matter. There was no system to register and follow up the calls / complaints.
I am having only one cylinder. For the last 1.25 months we are cooking with kerosene stove.
Please take necessary action against this poor service dealer and get the cylinder to me.

Thanking you
TMS

sir/madam

i beg to say that i am the customer of bharat gas last 20 years ago. i live in delhi and my parents live in khair, they are facing the problem of gas regularly, and my dealer also doing the black marketing of gas cylinders due to this there is a shortage of gas cylinder. so i am requesting you that plz take necessary action against him......plzzzz
my gas agency bname is Shaheed prempal singh gas agency, khair (Aligarh)
my name is Arun Kumar sharma Ph. +91 [protected]..

Sir, Agar hum usko kuch kahte hai to vo miss behave karta hai or dhamki deta hai ki lena hai to lo cylinder varna age se nai dunga.....fir aligarh se le kar aya karna. esi dar ki vajah se sab log chup rahte hai.....

mene reazional offce me try kiya jo ki gaziabad me hai ...wahan kisi ne mera fon nai pik kiya ...
sir plz do somthing against him...................

yours thanking you
arun kumar sharma
HR officer (MSM)

My consumer no.235 and I am a resident of H.No.1013, Kayasthwara, Sikandrabad, Distt- Bulanshahar(U.P.) (My cell No. is [protected]) M/s Jyoti Flames (Indian Gas) is the distributor for my connection.

He is not reissuing my booking booklet. My father was expired 20 years back and now he is saying that it needs to be transfered to your mother name.He is asking the Purchase bill and many other affidavit. We have produced some of the documents like death certificate from the hospital, death certificate from the court also. Even then he is not reissuing it.

There are many irreruglarties in his service. I am highlighting some of them
1)He is doing mono poly in this locality whenever we need to reissue a booking booklet,it is compulsion to take the Gas tube from the Distributor.
2) His phone number is always engaged and we are not able to book the gas from the phone. We need to be physically present in his agency to book the Gas.
3) He meets the people in between 4.30 to 5.30 only and most of the time he remains out of the office.

My mother lives alone over there and she is a senior citizen also.I have already taken 2 leaves for this work but those were also vain.
Kindly look into the matter and ask the distributor to set his system to overcome this situation.