Bharat Petroleum [BPCL] Complaints & Reviews

I had booked a cylinder refill on 09August 2010, with (138924 )SAI SHUBHAM GAS SERVICE at Thane Ghodbunder. The staff never gave me a booking reference number. The informed me that I will get it in 2-3 days. I followed up with them again on around 12th August, when they informed me that they do not have my booking.
They again took a fresh booking and gave me a reference no - 1535. Since then till today, the 17th August, I'm yet to receive my cylinder. This is frustrating considering that, they don't allow me to take a 2nd connection till 1 year.
Now I'm without gas for nearly the past 2 weeks. WHAT A WAY TO TREAT YOUR CUSTOMERS

complaint about gas leakage,
on 15/08/10 at 08;30 pm i remove gas regulator and reengage it on gas .after it is fount that gas is coming with pressure ,i quickly turn of the regulator and remove it from cylinder.but still gas is leaking from cylinder nozzel.to stop it i quicly remount regulator and place it at nutral position.this has created panic situation at our home and building.

at this panic situation i tried to call on bharat gas emergency no. at 23053488;[protected];[protected];23088555;24133203.
but no one responded.either they are out of station or busy.after trying for twenty minits i give up and then tryied to fire bridgade bu they also busy.
by looking at this situation i dont belive in fire bridgade and bharat gas, these are reputed and most important organosation. and if they cannot provide security to people living in center of city how could they msnage security for the people living outskirt of city?

i have booked a gas cylinder with HLRDC Bharat Gas, barwala Road, Hissar on dt. 22th july having booking no.4022. Neither they are supplying the Gas nor responding to our phone calls. my consumer no. is c-15098. the supplier is habitual of ignoring phone calls and delays gas supply more often than not.

I HAVE BOOK THE GAS CYLENDER FROM TELEPHON NO. [protected] ON 27-07-10 BUT TILL TODAY NOT DELIVERED THE GASS AND I HAVE REMIND TWO TIMES

GAS AGENCY NAME PANKAJ GAS MANGOL PURI

GAS CONNECTION NO. 22707

NAME YASHWANT KUMAR

QTR NO.4, IST FLOOR ESI DISP COMPLEX MANGOL PURI O BLOCK DELHI

The delivery of LPG cylinder is not very satisfactory. For booking they dont even pick up the phones , and someone has to go there for booking. And even after booking is done the cylinder does not reaches in time till we go to the center 3-4 times.They supply most of the cylinders to the nearby restaunrants and hotels and supply cylinders with less gas. And sometimes they even fill water to increase the weight of the half filled cylinders.

Dear Sir,
I am regular customer of Bharat Gas & my consumer no 24758. I have gas cylinder connection from distributer name:-Vighnaharta Gas Service, Poonam Apartment, Shop No-02,Plot no-104, Sector-02, Koperkhairane, Navi Mumbai 400709 & (DISTRIBUTER CODE:- CC138925). I have applied for the refilling of gas cylinder on 24.07.10, and still i have not received yet. Every day agent promised me that today i will get the cylinder but his promise fails to do. This is happening from last three days. Now i am helpless. Please take care of this matter do the needful.
Agent Ph No: [protected]
[protected]
[protected]

Thanking You,
Regards,
Dipesh D Patil
Mo:- [protected]

Dear Sir,
I'm living in Mumbai at (Malvani Church, Malad West). I have a Bharat Gas LPG connection. In my area "Mukta Gas Service" is distributor. We all book for refilling of LPG cylinder but this distributor is not delivered cylinder. "Mukta Gas Service" is always demanding extra money Rs. 100/- for per cylinder This distributor is selling LPG Gas salander in black. Hi one person Mr Anand is also fight with us. His Mobile No. is [protected].

We need help.

Thanks

I want a CBI enquiry against Bharat Gas Distributor Egarkore Kumardhubi namely M/s Ekta Enterprise because, having only one cylinder I booked one refill on 02.08.2010 by a phone call but more than one week passed they did not supplied it, on the other hand they supply the cylinder in black prices to their unauthorised agents in different points. I verified their booking register where I found it has been already supplied but I could not received the same no doubt it has sold in black market. The photograph will prove my claim where unauthorise cylinders are found for exchange of refill from aforesaid distributor.
Yours truly
Satya Brata Dutta

Hello,

I am having Bharat Gas connection at home from Natraj Gas Agency Kothrud - Pune. I have booked my gas cylinder on 31/July/2010 and at the time of booking they are saying at within 3-4 days. Now today I went to Natraj Gas Agency and the lady sitting their is saying that we can't help you. We are already customer in queue from 22/10/2010. Then she talk arrogantly and improperly to the customer which is not acceptable. Being an having Bharat gas connection at my home from last 5-6 yrs I have not seen people talking like this.

Kindly request you to take approriate actions on natraj gas agency kothrud pune. Specially the way there are talking with the customer.Hope so this complaint will be helpful for other customer also.

Thanks & Regards,
Vishal Y Hawaldar

REGARDING GIFT ON PETRO CARD

Dear Sir,

I am the holder of petrol bonus card No. [protected] and I have redeemed 40899 petromiles on dated 30.06.2009 and item code was 9317 [Duffel Bag with Wheels (Strolley)] and for the said item the petromiles were redeemed by the authorized agent of Bharat Petroleum (Moti Bagh, New Delhi) and till date, delivery of the item is still pending i..e. Strolley. I made so many requests and several complaints to the company on toll free number, but nothing has been done even after passing of above ONE year. As per the terms and conditions of the company, it was stated that the gift will be handed over to the customer within eight weeks now 60 weeks have already been passed and nothing has been done from the company side, Kindly do the needful and look into the matter expeditiously.


Thanking you,

Yours sincerely,

PREM PARKASH GARG
Officer, Ministry of Finance, North Block, New Delhi

Residence Address:
DDA Flat No.9892, Sector-C, Pocket – 9,
Vasant Kunj, New Delhi - 110070
Mobile - [protected]

Dear Sir, I had Booked for the refilling of LPG cylinder consumer no. 3210 in the name of LakshmiKumar on dt. 27/07/2010 but till today on 8.08.2010 have not recieved the cylinder yet. i have been calling the distributor ANMOL BHARAT GAS DISTRIBUTORS, no:20,1st Main Road, KAMALANAGAR, BANGALORE-560079. Tel no:[protected]/23229032/32541661, these are the Contact numbers but never pickup the customer call , if they pickup the call says that the stock not yet received. When I told the that we have only one cylider and show a careless attitude. We are having this problem everymonth and We want to book double cylinder but no responce , if they cant do the proper supply to customer then why having Distributors in such a Big City.Please advise whats the next step.

dear sir,
I am dinesh kumar from bulandshahr,There is is gas agency -om gas agency,g.t.road,near panni sugar mill,bualndshahr.They are black stock broker of gas cylender,this agency issued by BPCL but agency staff are very very rude to people they always denied to take a booking of cylender at first time and they are doing black marketing of gas.When I reach agency office to give a request of booking my gas but the staff of agency denied to book my gas into there record and all of the staff scolded me and abused me,when I said taht the law of booking is after 21 days. so I will go to the the consumer court.One lady was sitting over there said to me that do whatever you like to do we have many politician connection and you can not do any thing and our agency can't be terminated whether we black market the gas and you can't prove it and we will not change your address,in future we will book cylender on your consumer number and black marketed your cylender ok if you can do something so do it,we do not bother.
Kindly help me in this regard and enquer about the same and take neccessary and urgent action against the said agency.I am waiting for your possitive reply.Reply soon and give me the suggetion for future that from where i get the cylender for the next month.

name-dines h kumar-cons.no-017025
dist.code-cc -0521710,
mob.no-[protected]
mail-dinesh.[protected]@rqsindia.in
pl do needful

hello sir, i am a costumer of ambica gas service (authorised by bharat gas for domestic cylinder in jaipur) my consumer no . 19934 consumer name -Kanhiya LaL Sharma in rajasthan there is compulsory to suplly cylinder in one month from booking date, my last book date (suplly) -28/06/2010 and according to rule it must to suplly the cylinder till 27/07/10 bur my cylinder not deliver till date thain i contact to Bharat Gas customer Care No.[protected] but no action made .kindly do the need full.

Sir,

I am the customer of BHARAT GAS, Kamalanagar,Bangalore, the employees of that agency don't have the courtesy to pick the call for gas booking and also very delay in gas supply. Its very inconvient for me to go the agency every month for booking as i am working. please take the necessary action & oblige.

resp sir
i am petro card holder of bharat petroleum no ca[protected]cu[protected] for last many years, i am regular customer of bharat petroleum at mission hospital chowk, near bmc chowk, nakodar road petro station outlet i regularly fill my scooter and car from these outlet the problem i am facing is that every time i ask the person on duty at respective pumps to add my points they refuse to add saying the owner has refused to add points,reason they donot points for less amount 200rs i donot think 200rs is less amount as scooter get filled in this amount , for this reason my card gets blocked and i was not able to get my bonus point on birthday , told many a times to bpcl but no response kindly solve my problem,
regards
dr neeraj kalra
jalandhar

DEAR SIR/MADAM,
MY CONSUMER NO. IS 2646 IN BHARAT GAS .WE TAKE BILL NO.23565 ON 30/7/2010 FROM GAYATRI GAS SERVICE BUT THEY NOT DELIVERED THE GAS -CYLINDER ON TILL DATE.WHEN WE CONTACT THEM THEY ANSWERED -YOU TAKE THE CYLINDER FROM OUR GODOWN (DISTANCE FROM HEAD QUARTER -5 KM.) AFTER FIVE DAYS(9/8/2010)
KINDLY DO THE NEED FULL

THANKS & REGARDS
VIJAY MAHESHWARI
[protected]

Bharat Gas Dealer, M/s Sai Ram Gas Agency, Kharghar, Navi Mumbai
Phone numbers 27743290 / 27743650
Consumer number 23494, B-204, Neel Sidhi Ornate, Sector 8, Kharghar Navi Mumbai, 410210

Booked gas cylinder on 22nd July '10. Not delivered till yet.
Phone most of the time Not responding.
Whenever, we get them on ohone, they give excuses and make false promis

anugraha agency is always delaying in providing gas.they dont provide gas even after 20 days of booking.i request kindly the authorised person to take immediate action so that consumer are not in trouble .

Deepak

Costumer( My) Details
Mohammed sha. R.S
TC.19/604(7A), MANNATH,
South Road, Mudavanmugal, Poojappura.P.O
Trivandrum-12
Gas connection: Domestic
Consumer No :40064
Mob. No:[protected]
Email: [protected]@yahoo.com.

Agency Details
MP gas agency
Distributor Code: 6218848
Thachottukavu,Peyad.P.O
Trivandrum

Sub : A cheating behind a BP gas connection

Sir,

I have applied for a gas connection on 13/08/2009 .As per their instruction, I have submitted copies of “Rental agreement, Residential proof, Identity proof, Employment proof, 5 photos” and I have informed them very clearly that I have no Ration Card. I have got BP domestic gas connection . After shifting my house the gas has been supplied by MP Gas Agency Trivandrum for the last two years. On 14th june 2010, for receiving the second cylinder granted I have submitted the documents (“Rental agreement, Residential proof, Identity proof, Employment proof, 4 photos”) to MP Gas Agency according to their instruction. I have been asked to pay Rs. 2860.00. But I have received a receipt of Rs 1580 only( Cylinder deposit Rs. 1250 and Gas refilling charge Rs.330)
I have asked them to give the receipt for full amount, but they kept me waiting outside the office till evening. They were not willing to give back my documents also. When I told that this is illegal ; they asked me to give Rs. 1950.00. When I gave the amount, they released my documents. Ms. Rekha, who is the Agency Manager misbehaved to me.
I have booked for refilling the gas on 15/06/2010 through phone. When I have not received the gas after one month, I contacted MP Gas Agency, they asked me to submit the documents again and they have frozen my gas supply. I am extremely suffering because of not receiving the refill.
Please do the needful for stopping these type of incidents in which the customers are being cheated by these agencies. I request you to transfer my gas connection to some other Agency; or if gas refilling is continuing in same Agency, please ensure that I am getting the service without any fail . Please find the attached file of my gas connection. Thank you.

Best Regards,

M,Sha.R.S

Dear Sir

We have booked LPG Cylinder on 08.07.2010 after 40days of receiving cylinder. We have not received LPG Gas cylinder till date. We are going their office at Rampur Road, Rudrapur US Nagar, Utterakhand since last two weeks at thier office & they are giving fasle committment every time.

After a long waiting & commitment from the supplying agency, they have forced to complaint in this form.

Please help us!!!!