Bharat Petroleum [BPCL] Complaints & Reviews

Bad customer service at Avadhoot Gas Agency(Bharat Gas )
Hello Sir,

Mrs. Ramejabi M. Momin (Ex-Councillor Miraj Muncipal Council)
This is regarding the poor customer service at Avadhoot Gas Agency
Since last two days, I have been making calls to Avadhoot Gas Agency(Maner Complex, Guruwar Peth, Miraj, Maharashtra Bharat Gas), but their phones are going busy, This is not the first time, its is happening. It is their regular feature. The customer service agents can be seen busy attending their personal call everytime you visit the branch. They are least bothered to listen to you. That is why most the time you call there, their phones are engaged. Either they put the receiver down or just keep the phone busy with their personal calls. Even they are not polite in their tones. as well they make delivery of Gas after 10 days from the booked date and charging extra 3 to 10 Rupess per cylinder and making black of cylinder the delivery boys sale the cylinder to auto drivers taking 100 to 150 Rupees extra from them and the concernd officers and police department knows all this black markting but they are not taking any action
Kindly, look into the matter and do the needful as soon as possible.

Customer ID :- 28219

Dear Sir,

This is to inform you that i had made a booking 2 months before and shifted house from Iyyappanthangal to Kattupakkam. After 10 days it reached my old house in iyyappanthankal and delivery incharge called me and informed kattupakkam also comes under same dealer jurisdiction and he assured that he would give to kattupakkam delivery incharge. I did not get cylinder from kattupakkam delivery incharge even after more than 10 days daily several times remainder in phones (two delivery incharge & Gas agency) then I was told to present gas agengy office physically and change the address in record . I changed my address in record. and then i called (till 4 days before) twice in every day i was told that it will come tomorrow in every time. I called agency 4 days before, they replied that cylinder was supplied 22 days before, now you can book for next cylinder. I told my situation she said that some mistake has happened and it will reach you today. Till now I have not received cylinder after waiting two months also.
If we call the agency every time we have to tell the story but there not taking it seriously simply they leave the matter. There was no system to register and follow up the calls / complaints.
I am having only one cylinder. For the last 1.25 months we are cooking with kerosene stove.
Please take necessary action against this poor service dealer and get the cylinder to me.

Thanking you
TMS

sir/madam

i beg to say that i am the customer of bharat gas last 20 years ago. i live in delhi and my parents live in khair, they are facing the problem of gas regularly, and my dealer also doing the black marketing of gas cylinders due to this there is a shortage of gas cylinder. so i am requesting you that plz take necessary action against him......plzzzz
my gas agency bname is Shaheed prempal singh gas agency, khair (Aligarh)
my name is Arun Kumar sharma Ph. +91 [protected]..

Sir, Agar hum usko kuch kahte hai to vo miss behave karta hai or dhamki deta hai ki lena hai to lo cylinder varna age se nai dunga.....fir aligarh se le kar aya karna. esi dar ki vajah se sab log chup rahte hai.....

mene reazional offce me try kiya jo ki gaziabad me hai ...wahan kisi ne mera fon nai pik kiya ...
sir plz do somthing against him...................

yours thanking you
arun kumar sharma
HR officer (MSM)

My consumer no.235 and I am a resident of H.No.1013, Kayasthwara, Sikandrabad, Distt- Bulanshahar(U.P.) (My cell No. is [protected]) M/s Jyoti Flames (Indian Gas) is the distributor for my connection.

He is not reissuing my booking booklet. My father was expired 20 years back and now he is saying that it needs to be transfered to your mother name.He is asking the Purchase bill and many other affidavit. We have produced some of the documents like death certificate from the hospital, death certificate from the court also. Even then he is not reissuing it.

There are many irreruglarties in his service. I am highlighting some of them
1)He is doing mono poly in this locality whenever we need to reissue a booking booklet,it is compulsion to take the Gas tube from the Distributor.
2) His phone number is always engaged and we are not able to book the gas from the phone. We need to be physically present in his agency to book the Gas.
3) He meets the people in between 4.30 to 5.30 only and most of the time he remains out of the office.

My mother lives alone over there and she is a senior citizen also.I have already taken 2 leaves for this work but those were also vain.
Kindly look into the matter and ask the distributor to set his system to overcome this situation.

BHARAT GAQS DISTRIBUTOR - NUTAN GAS TEL NO. 23853329 / 23882478, CONSUMER NO. 300670 KISHOR M ALVE.


during the month of June 2010 refilled gas cylinder was delivered to me in nthe last week of month after a gap of 16/17 days.from booking the gas.

This month I had booked gas on 03/07/2010 and my waiting list no. is 144. It was informed to me that the since last cylinder was delivered recently, the gas cylinder will be delivered to me on 14/07/2010. Since last cylinder was delivered to me with delay of 16/17 days I requestede to deliver the same within 2/3 days which was not accepted. On 14/07/2007 cylinder was not supplied to me. I reminded them on 16/07/2010 and 18/07/2010, however no gylinder is delivered to me till date.
I request concern authorities of BHARAT GAS to instruct Nutan Gas to supply the cylinder immediately and hence forth supply the same within 2/3 days of booking the gas.

Kishor Alve, Shradha Saburi CHS, Tardeo, Mumbai

On 5th of August,2008 I had handed over a letter to The Asst.P.F. Commissioner(Pnesion), EPFO, Kandivli, Charkop, Mumbai, personally, asking for correction in the Pension Payment Order Part I, regarding the name of the nominee. This is because the name of the Nominee is wrongly spelt. It should read as Mrs.MAXIMINE PEREIRA instead of MARTININE PEREIRA. So far I have not received any reply from the said Office.

Further I have sent another letter by SPEED POST on 9th June,2010 asking for the following:-
1. Change of Address. At present I am not staying at Borivli, hence I have requested to change the communication address as : 1B/1202, DREAMS CHS, L.B.S.MARG,BHANDUP(WEST), MUMBAI - 400078.
2. Correction in the name of Nominee.
3. Payment of full pension of Rs.1037.00 as against Rs.587.00 paid monthly to my Bank A/c.no.[protected].

Regret so far I have not received any reply. Please expedite.

To enable you to expedite your reply. I detail below your Office letter references:
1. Your letter no.MH/MAL/PENSION/08/732 Dtd. 15.05.2008 - Receipt no.32741-PF A/c.no.MH/3184/1511-P.P.O.No.MH/MAL/3025905

Dear
Sir,
I am mahadev y. kasale my sv no-[protected] date of issu 26/11/2008 in mohane taluka kalyan,dist thana,postal pin con no-421102 and my addears sai thirtha chawl , room no-02 atali gaun.

My cooking gas distributors`s code no-371812 name of gas agency gurukrupa gas agency,5,gajanan apt,thangewadi,syndicate,kalyan west postal pin-421301,dist -thana PHONE NO:[protected].

LAST 15 DAYS BEFORE I AM BOOKING IN MY COOKING SINGLE CYLINDER DATE OF BOOKING02/07/2010 BUT TODAY STILL NO DELIVARY IN MY COOKING CYLINDER AND STILL THEY HAVE CLOSED IN OFFICE ALSO THEY HAVE NOT RECEIVE ANY PHONE CALLS, PLEASE I AM REQUEST AS SOON AS POSSIBLE DELIVARY IN MY COOKING CYLINDER.

I HAVE SINGLE CYLINDER CONNECTION NOW WE ARE VERY VERY BAD CITUATION.
Yours Faithfully
Mahadev Y. Kasale
Ambivali west
Kalyan

I FEEL SORRY TO MAKE COMPLAINT OF FEMALE RECEPTIONIST
NAME UNKNOWN (AS SHE REFUSED TO TELL ME)SITTING AT BOOKING COUNTER O[censored]RMIL GAS,LALKOTHI,JAIPUR AS SHE IS REGULARLY MISBEHAVING $ SHOWING AS SHE IS THE WHOLE SOLE OF SUPPLY SYSTEM OF BHARAT GAS .PLS LOOK INTO THE MATTER AS I AM RUNNING SHORT OF CYLINDER $THEY ARE NOT WILLING TO LISTON

NEERAJ-KHURANA
4/552 JAWAHAR NAGAR
JAIPUR-RAJASTHAN
CUSTOMER-ID-U20313
EMAIL-ID [protected]@HOTMAIL.COM
MOBILE-NO- [protected]

When I checked for my second cylinder, the agency demanded Rs 3000/- with a cooker free. But, I dont want any cooker. can anyone tell me what actually is the price of booking a second cylinder for domestic use at Bangalore with Bharat gas, Yelahanka.

Thanks n regards

[protected]@yahoo.com

I am a Bharat gas consumer attached to M.P. Gas Agency(code-621848),Thachottukavu Trivandrum. The agency is purposefully delaying refilled cylinder delivery even after two weeks of booking date. My house is just 400 meters from the agency office but the delivery nman demands 50/-Rupees for delivery in addition to the price of cylinder. The agency officials supporting them by not listening to our complaints.Ater booking the cylinder, we have to call the delivery person of our area and beg him to bring the cylinder in time. What he does is he will deliver it to those who PAY HIM MORE. This is no way acceptable as he is not satisfied with any bribe less than 50/- rupees. After the recent hike of 35/-rs per cylinder, we cant afford another 50/- rupees on cooking gas.this has been brought to the notice of agency officials but no action has been taken except further delay in delivery. I dont know whom to contact - Bharath Petrolium officials or anyone else.

BIJU P.PAUL
Cost. No.10278

We had booked for a commercial cylinder to SOBHA IVORY APARTMENT ASSOCIATION, AND CONSUMER NO. 27230, LAST BOOKING WAS DONE ON 7/07/2010. WE KEEP CALLING DAILY THE READY MADE ANSWER WILL BE TODAY WE WILL GIVE. BUT EVEN AFTER 13TH ALSO WE ARE NOT ABLE GET THE REFILLING. THE QUANTITY WHICH WAS SUPPLIED VIDE BILL NO. 11789 DATED 25/05/2010 IS ALSO NOT CORRECT. PLEASE HELP ME OUT IN GETTING TIMELY REFILLING AND CORRECT REFILLING.

For the past 15 days when we go to exchange old gas cylinders with filled gas cylinders, there is no gas available.

There is no Home delivery given by them in KARJAT municipal limits too.

Even their contact number is constantly engaged so no telecommunication is possible.

When will new cylinders be given for the recently bought flat in the same area ?????

VICTORY ENTERPRISES Complaints - VERY MUCH DELAY IN DELIVERY
View all VICTORY ENTERPRISES complaints
VICTORY ENTERPRISES

Location: NANGLOI, West Delhi, Delhi, India

Posted:[protected] by GAUTAM RAWAT Send email


VERY MUCH DELAY IN DELIVERY OF CYLINDER
DEAR SIR

I' m very sorry to say that services are very poor. They don't bother about the problems being faced by us. They never pick the telephone and individual has to go to itself to book. After booking, there is no time limit to deliver the cylinder. Moreover it is delivered after one month or more affter booking second time. I have booked my cylinder on dated 28.06.2010. But till today it is not delivered. you are requested to look into the matter personally so that the the delivery of cylinder could take place timely.


GAUTAM
CONSUMER No. 3382
Agency : VICTORY ENTERPRISES
NANGLOI, DELHI-110041

Sir this complaint regarding the LPG cylinder booking through telephone.
i am staying 10 kilometers away from the Bharat gas outlet station at Kayamkulam.
they never pick up the telephone for booking. We always go there and booking directly.
What can i do ,it is very difficult to go there all the tine.so please do the needful

Hi,
I have Bharat gas connection for home cooking. There is only one supplier in Hosakote, Bangalore who supplies the cylinders on booking. The cylinders are booked in advance, but everytime the vendor is not delivering on time. No one attends the phone # provided for booking, also we need to followup everytime for getting the cylinder delivered. The service is highly disgusting and not at all customer oriented.

The vendor also charges for delivery. I am not sure whether this is mandatory from Bharat gas agency rules. Kindly help.

SIR,
I had booked a cylinder at M/S SREE VIDYA BHARATH GAS LPG DISTRIBUTER OLAVANNA PANTHEERANKAVU P.O KOZHIKODE KERALA. My consumer number is 11616 on the name of Radhakrishnan. Which was delivered to me after one month they are repeating this several times. I request you to please...
Take necessary action...

Naresh Thackeray
B 503, Akruti Kiran bldg.
Laxmi Park, Kanakia road,
Mira road east. Thane
Date: 6th July 2010





Hi,


I am Mr. Naresh Thackeray working as Video Journalist in leading English news channel CNN-IBN. I am in my family, using BHARAT GAS LPG connection since last 30 years I never had any problem with your service but now I feel like cheated by your Mira road east distributor - DEV MOGRA GAS SERVICE.

Earlier I used to stay in Santa cruz east and using service from APEX GAS SERVICE. Now I have shifted to Mira road east. On 23rd May2010 I met my Santa Cruz dealer and told to change my elder brother's name and transfer it to my name and also change my address from Santa Cruz east to Mira road east. The lady executive Mrs. Shubhangi told me to give notarize affidavit for the both and it will be changed. She further told me to surrender both the cylinders and pressure regulator. I asked if I surrender it all how can we cook? She said you will receive it all same day at Mira road dealer. I notarized both the affidavit and showed them to Mira road- DEV MOGRA GAS SERVICE. The lady executive Pravina there also told me the day you surrender the cylinder and pressure regulator at Santa Cruz you will receive replacement over here.

After shifting to Mira road everybody from my new neighbors to my friends all suggested to go for HP instead of Bharat Gas as all of them faced many problems and changed to HP, but my past experience and after meeting people at Mira road DEV MOGRA GAS SERVICE, first I feel it may not be like what these people are saying.

On 1st July I surrender my both cylinders with pressure regulator to Santa Cruz APEX GAS SERVICE and reach Mira road as early as possible. As I have to receive the cylinders and pressure regulator drop them to my residence and leave for the office. But after reaching to Mira road DEV MOGRA GAS SERVICE I was shocked to learn that it will take at least three days for the procedure and a sign from the authorize person. I asked her then how you said that I will get the cylinder same day, she said she don't remember. I requested her to give contact details of the authority person because to wait for three days means I have to either go to hotel or to any relative as I have already surrendered the cylinders. She denied. Then I contacted few top peoples from BHARAT BHAVAN and on hearing some big names she gave me the authority person Mr. PATNAIK'S (who is sales officer and is never available) mobile number. I called him and after calling for two hours he attended a call.

I narrated the problem on phone and tried to make him feel my situation but he was unfortunately not responding properly. I told him before surrendering, I met your office with the notarize affidavit. On that he said she may not have read the affidavit. I said is it my fault and why should I suffer for it. But he didn't even ready to listen and said nothing can be done you have to wait for at least till Saturday and disconnected the line and never attended the call again. As I have to go to office, I told my wife and parents to go to Goregaon at my elder brothers residents. The lady executive Pravina said she will try to give by Friday evening or by Saturday morning and asked to bring Rs. 2944/- out of which Rs.1900/- 2cylinder deposit, Rs. 704/- for 2 refilled cylinders, Rs. 150/- for Pressure Regulator, and Rs. 190/- for rubber tube. Rs. 150/- extra for stamp paper.

On Saturday, I went there (Mira road) in the afternoon but she said the documents are not signed and not possible even today. I told her my problems once again. I requested the lady to call Mr. PATNAIK even this time he attended the call after several attempts. She narrated my case but he said he doesn’t remember then I intervened and took the phone and was surprised to know that he was totally forgotten. It took 5-6 minutes to remember. This time he told her to do it in current connection which I could not able to understand, but agreed as I was helpless and have to sort out the problem as early as possible.

This time the Lady executive ask for Rs.3714/- I asked about the difference of Rs. 800/- She said I have to pay Rs. 2500/- as cylinder deposit instead of Rs. 1900/- I asked her the reason and she said as the transfer is from my brother - if it is in-between father-son or husband-wife the deposit would have been Rs.1900/-.
Now what to say- it is the transfer from my brother from the day 1 and that was mentioned on the stamp papers which I have shown her on day one.
I paid whatever she asked and then ' jor ka dhakka dhire se lage' she said right now cylinder is not available and will send them as stock comes. I didn't say anything and Left. I cross checked at my Santacruz Apex Gas Service and they told me that as the transfer is in between blood relation I should not pay more than the deposit amount I have received from them. I tried to call The Sales officer at Mira road Mr. Patnaik who is not physically available or not even attends the calls.

In the evening I called the DEV MOGRA GAS SERVICE just to check whether they have sent the cylinders and pressure regulator. The lady executive Pravina picked up the call and told me that she has sent all and will reach there at my residence in next half an hour.

Now it is Wednesday almost a week is over and I still have not received the cylinders and helplessly spending money eating outside. Is Bharat Gas not responsible for this and the people you have recruited at DEV MOGRA GAS SERVICE are so shameless that they don’t even feel my problems.

The time I spent at DEV MOGRA GAS SERVICE was really painful. All the time every customer coming there was complaining, quarrelling.
DEV MOGRA GAS SERVICE even pressurize new customers to buy GAS STOVE from them, which I have never seen in Santa Cruz.

Now I feel that I have made a big mistake and DEV MOGRA GAS SERVICE have cheated me.
Can somebody please clarify the exact deposit amount I have to pay for two cylinders as the transfer is in between blood relations.
Is this much time you need after customer surrenders his cylinders and regulator and if it then what should customer do for these days.

Please help to regain my confidence in BHARAT GAS.


Waiting for your clarification.











Thanks & Regards,

Naresh Thackeray.

Dear Sir/Madam


I am coustmer of Bhart Gas Agency for last two years but i have not been provided two cylender till now while i had been told you will get second one after one year so i and my faimily are facing problem regarding this .so you are requested to provide second one ASAP.

I will oblige for this.

My Consumer no is 27177.
my mail id is rakesh.[protected]@gmail.com

Waiting for positive reply.

Regards

Rakesh
Pune,Hadapsar
[protected]

Dear Sir
I, Anil Kumar residing at D-30 Saket New Delhi have 2 gas connections-17572 & 13559. I have booked both the connections no.s on 21st June 2010 and for your kind information I have not received even 1 of them till the date even after so many reminders to the concerned gas station named Shyamji Enterprises( Shop NO 14 , sector B-10 Vasant Kunj New Delhi-110070).
I hope that the concerned company will consider the matter seriously.

Thanking You
Anil Kumar
D-30 Saket
New Delhi-110017
+91-[protected]

I had taken a cylinder in 2003 of BHARAT GAS connection of sidgora, jamshedpur. But till now they don't give the second connection.They have no complaint register and response is very very poor.
My consumer no is 12203